| Address: Chandigarh, Chandigarh |
Dear Sir,
My airtel landline number is [protected].
Account number is [protected].
This complaint is regarding Airtel Broadband , I used the service for 2 months , i.e. July and august 2012.
After that I called the customer care to disconnect the connection as I was relocating to some other place ,and the connection for broadband was not required any more.
But I was offered not to disconnect the service and keep the broadband connection in safe custody for 2 months, i.e. from 10 September 2012 to 10 November 2012. So I was asked to deposit Rs 400 as safe custody charges. I paid the amount by credit care. The safe custody Number is 20889100.
Also the executive told me that no bill will be generated for this period, and I will get a call from customer care , to relocate my broadband connection to the place I want to relocate after the expiry of safe custody period.
But after the expiry of the safe custody period I did not get any call from customer care to reconnect the broadband , so I didn't bother about this any more.
But after that I got a call from the executive that I have some amount pending to be deposited, So asked [protected]@in.airtel.com to immediately disconnect the connection , for that mail they replied me that there is an outstanding of Rs. 812.36/- in your account for bill dated 12-OCT-2012. The final bill will be generated on 12-DEC-2012. And gave me Reference number 24492136 and the told me that the issue will be addressed by 7 days.
For this e-mail I replied that I don’t have any outstanding as I have already paid my last bill on 9 September , 2012 of Amount Rs 312.60. And again asked them to disconnect the connection.
Now I am repeatedly getting calls to deposit some Rs 1700 approx for the broadband connection which I never used after 10 September,2012. And also threaten me by saying that they will send me a legal notice.And misbehaved with me and my wife on phone call.
I repeatedly sending them e-mails , but getting reference numbers only and no resolution yet.
I also called the customer care , but they are saying that the number is disconnected and they can do nothing about this now.
I am surprised and very much disappointed with the behaviour of the company . As they first wrongly committed me and they generated bills for a period which is under safe custody.
Thanks .
Anil Chauhan.
Oct 22, 2016
Complaint marked as Resolved
Verified Support
Feb 14, 2013
Airtel Customer Care's response Namaste Mr.Chauhan,
We would like to inform you that your concern listed 31 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com?
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
AirTel Bharti — Wrong billing
This is Saurav, My Airtel no is [protected].I have wrong billing issue since June, 2008
Bill No:[protected],
Account Number:[protected]
That has not been resolved so far.
Short description about the issue.
I was in roaming on 21st may. My GPRS stopped working in roaming. I was not able to access GPRS on my Laptop. I called 121 for help but it connected me to local prepaid customer service.
I called [protected] for help multiple times, But my issue was not resolved. I knew that this call is chargeable. All airtel supervisor promised that we will give you waiver for this call. I got the bill and all the calls i made on [protected] has been charged. Your supervisor did not provide me the complete waiver. I called n number of times to get the resolution, but nothing happened. Now i am completely fade up with Airtel service. I never had such types of experience with Airtel.
I tried calling Nodal officer on [protected], Phone kept on ringing, No body responded.
Kindly do the needful pls.
With Regard
Saurav Kr Badri
Mob: +91 [protected]