Airtel Complaints & Reviews

Bharti Broadband Service — Wrong Billing

Airtel Broad Band Service at NOIDA-Q-75, sec- 12 ,NOIDA
I have been using this service for the last about 2 years.
The monthly subscription being Rs 850 + about RS 300 to
Rs 400 per month for telephone usage. My monthly bill was
around Rs 1200-Rs 1300 which was being paid regularly.
I did not get the bill for Jan 2008 so the payment got delayed.
The company disabled the services without notice. On enquiry
I was informed that a bill for Rs 3333 was pending payment.
This is unbelievable, specially when my phone is unserviceable
for last 15 days. Either there is a mix up with somobody else's
bill or there is definetly a mistake on the part of the billing
section. The customer care people are not ready to listen.
I have paid Rs 1500 on 20 Feb as interim payment against the
disputed bill. My Internet services still remain disabled.

On 25.5.2008, it is informed that my bill is debited with Rs.99 for downloading one game. The person, Shiji to whom i have talked could not gave any details regarding the quantum of dowloading i have done or the total time of downloading. She informed that it is recorded that one game is downloaded and an amount of rupees 99 is charged to me.

please request the concerned to reverse these charges..

thank you

Yours faithfully

Sebastian Thomas

AirTel — bad service and wrong billing

Sir, Maine 27th june2008 ko GPRSke liye request ki aur uske bad mujhe message aya ki apki GPRS seva suru kar di gayi hai, uske baad mera net nahi chala aur main bar-bar complaint karta raha aur mujhe har bar yaha asvasan milta raha ki aapki seva 4huors mai suru kar d jayegi . seva suru nahin hone par maine customercare par phone karke GPRS deactivate karne ke liye request ki to mujhe kaha gaya ki aapki seva 4 ghante main deactivate kar di jayegi, Uske baad na to koi bill bheja jisse ki mujhe pata chal pata itna bill kisliye aaya hai aur main mobile par aaye message ke according bill bharta raha .Baad me mujhe patachala ki isme GPRS ka bill bhi aaraha hai

For the Airtel Mob. no. [protected] Airtel made fraud billing of GPRS charges of Rs. 3124 in the month of December billing while the user have not made any uses of GPRS in between the given period. The details of the fraud is given below

gprs calls are starts from 15 Nov. 08 at 19:35:56 and continued up to 22 Nov.08 20:00:05 ( 8 days for 24 Hrs. while international roaming )

During these 8 days (15 Nov.08 to 22 Nov.08) incoming and outgoing calls also made and charged

The duration /Volume of the gprs calls made for 8 days is variable but call charge made rs. 4.40 fixed for all calls wheather it is for 05 minuts or for 35 minut.

from 15 Nov. 08 gprs calls starts by frequent difference of 30 minute one by one up to 17 Nov.08, 09:09:00
from 17 Nov.08 gprs calls starts by frequent difference of 05 minute one by one form 09:33:16 up to 17:43:18
from 17 Nov.08 gprs calls starts by frequent difference of 30 minute one by one form 21:39:06 up to 18 Nov. 09, 09:09:05
from 18 Nov.08 gprs calls starts by frequent difference of 05 minute one by one form 09:33:17 up to, 18:33:17
from 18 Nov.08 gprs calls starts by frequent difference of 30 minute one by one form 19:03:16 up to, 19 Nov. 08, 09:33:19
from 19 Nov.08 gprs calls starts by frequent difference of 05 minute one by one form 09:33:19 up to, 18:33:17
from 19 Nov.08 gprs calls starts by frequent difference of 30 minute one by one form 18:33:17 up to 20 Nov. 08, 09:33:16
from 20 Nov.08 gprs calls starts by frequent difference of 05 minute one by one form 09:33:16 up to, 18:30:06
from 20 Nov.08 gprs calls starts by frequent difference of 30 minute one by one form 18:30:06 up to 21 Nov. 08, 09:30:06
from 21 Nov.08 gprs calls starts by frequent difference of 05 minute one by one form 09:30:06 up to, 18:30:06
from 21 Nov.08 gprs calls starts by frequent difference of 30 minute one by one form 18:30:06 up to 22 Nov. 08, 20:00:05

Kindly resolve the issue.

Bharti Airtel Ltd. — Wrong Billing

Sir
I have a postpaid no that is [protected] in the latest bill of this no there is some ISD call charges but i didn't do any ISD from this no. when i Complaint this to airtel customer care on 15th of Feb 2009 they told me to rectify the bill but now they told me that bill is ok and i have to make the payment. How could i make a payment of those calls which i haven't done.

Please tell me what can be done in this situation.

Thanking You
Ganshyam Bansal
[protected]

Bharti Airtel Ltd — Wrong billing

Dear Sir, My Self Mr Manoj Ku Sahoo, Mobile No: [protected],
In the month of Dec 10 I got transferred from BBSR to Delhi so I contacted with your cust care to change my connection from post paid to prepaid But he had given a suggestion to pay only Rs499 and you will be connected for two years and u have to pay only the usage not any rental So I agreed and advice him to change the plan Next month I find bill came with Rs 499 rental so I assured that my plan has been changed But after one month when my 2nd bill reached I found once again u have charged Rs 499 Then I stopped payment Now many persons from Airtel had contacted me regularly for payment and listioning to my complaints they are also committing me to wave up the unnecessary charged to me But any body has not done any thing Only they are motivating me to pay the amount without doing nothing in my favour My unnecessary bills are follows Bill No[protected] Rs 465.75 Bill No[protected] Rs737.19 Bill No[protected] Rs 558 and Bill No[protected] Rs 955.81 Pls wave up these amounts and conform me so that I can pay the balance and you are requested to change the same to prepaid

Bharti Airtel Limited — Wrong billing

Dear Sir,
I am using Airtel postpaid sim & I activated plan 175/- & got confirmation mail from airtel but still i got bill by 249./- charges when i called customer care then they put my call on hold & no answer ,So please help me,

Regards
Shrishail Patil
[protected]

Hi,

I have also faced same issue, yesterday Aug 14th i went to Hydernagar Airtel Store named Mahalakshmi for micro SIM (to insert into iPhone), instead of cutting old SIM he has given me new SIM (SIM replacement) charged 50/- and mentioned my new SIM will be activated within 2 hrs.

They have deactivated my old SIM within one hour and i have been waiting for activate new SIM since last 24 hrs, but no luck. i have called to customer care 121 and 198. they were telling since it is a postpaid connection they can not help and they have given another number to call[protected] we need to dail this number only from postpaid connection, how can i call from post pain connection already they have deactivated my old SIM

This is worst experience i have ever faced from Airtel, i dont know why these Airtel guys are giving such false commitment to customers, i have wated one day without SIM either old or new. if i go to direct iphone store they would have cut the SIM and give it to me within 10 mins,

I will never take any connections related to Airtel such worst customer service they are having.

AIRTEL
worst, worst worst worst, worst worst worst, worst worst worst, worst worst worst, worst worst worst, worst worst worst, worst worst worst, worst worst worst, worst worst...

Airtel Prepaid — non activation of number

sir,
I am the resident of the Dist. Pulwama of state J&k, as per the new guidlines all the old prepaid nos. were supposed to reactivate against the new documents & by paying rs 50. i completed all my formalities as on monday , 15th march 2010 and i was assured that your no. will be activated within 48 hours ,since it aweek has passed & every time i visited the airtel relationship center they make lame execuses. icould have have switshed to new user or to new service provider but by doing this my business will suffer as this contact number is main one.
so your good self is requested to look inti the matter as my details are as;
mobile no.; [protected]
name; jehangir hamid

I subscribed for Airtel prepaid mobile No [protected] one week back by submitting complete documents & forms with mobile retail shop in Sector 48, Nerul, Navi Mumbai, but since Sunday Mobile operator has stoped outgoing services from Airtel Moible No [protected] giving reasons that I have not submitted the required documents and threatened to discontinue the services giving the GOVT directives in this regards.

My concrern is that why they start services without reciving the documents from mobile retail shop keeper and once no becomes operative, the services are discontinued till the submission of document and giving messages to discountinue. In this whole subject where is the fault of subscribers. Subscribers are being punished for some body else fault. Please refine your policy for adding more subscribers and then punishing them by discountuing services for retailers fault, If it not restored immediately, I will take this matter with Consumer Forums

Thanks

Ca. Jai Prakash Rai
C14/3:15, Niwara CHSL, Sector - 46, Nerul Navi Mumbai 400707, Maharashtra
Airtel No. [protected]

I am Zakir Ali, I subscribed for Airtel prepaid mobile No [protected] Three month back (18 Dec 2009) by submitting complete documents & forms with mobile retail shop in Sector 45, Burail, Chandigarh-160047, but today (23Mar2010) Mobile operator has stoped outgoing and incoming services from Airtel Moible No [protected] giving reasons why do this disconnect services.

this problem with me second time i was have one more Airtel number [protected] that was the same problem disconnect number. but i dont wary for disconnected.

Please refine your policy for adding more subscribers and then punishing them by discountuing services for retailers fault, If it not restored immediately, I will take this matter with Consumer Forums

regards!
Zakir Ali
Mobile : [protected]
E-mail:- aafd.[protected]@gmail.com

my number has not yet started as it was told to me to be started in 48 hrs...ma no. is [protected]

Airtel DTH — No Response after payment for new connection

Hi,

I made a transaction of Rs. 1640 on IVRS to one of an airtel representative (supposed) to buy a new DTH connection with Mega Value pack for 3 months free with set top box.

This is an internet fraud wherein I didn't get any confirmation over the mail of the invoice and there was no call from AIRTEL to install the new connection.

I called up CITIBANK and tried to cancel my credit card transaction of Rs. 1640 to the merchant.

I got the following Merchant Name and Address -

santacruz west
mumbai plaza asia level 2
FV Road
400054

Can some help me to get my money back. Please reply to me as soon as possible or contact me on kapoor.[protected]@gmail.com

Thanks,
Madhur

Same thing happened with me, I bought a new connection by payment of Rs 1590 through IVRS, and was given only a transaction ID, and then after that no news of installation, customer service executives just keep on going round and round.
Abhishek Srivastava
[protected]@gmail.com

AirtelDTH — services

he worst service is being provided by the company. My complaint no 8169936 and after that so many calls being made to the customer service and authorisied dealer in howrah are being kept pending for days altogether. the first complaint lodged on 18may 11 assured that complaint will be resolved by 19 the may. On nonresolving complaint got relodged on 20 may with an assured resolving by 10.30am. again complained and not resolved till now.
the system not to be purchased by any one. none will help in the resolving of problem.

the complete management to be blamed for not managing the system after strating the service in a brader perspective.

i will be filing case againist airtel for the poor service and discontinuation in service even after lodging complaints.
badal ghosh
[protected]

AirtelDTH — extra charge for dth plan

My name is sonu jindal. My custmer id in airtel dth is [protected]. I have 21.60rs plan per day for three connection but now it charge 26.30rs per day from last month. I call many times to customer care for that but after in two minute my call disconnect and i not able to talk them. I want my money back and next time i not want this type issue

On Feb 19th 2013, I was able to reach the representative in my 7th attempt. I spoke to Srinivas who collected all my transaction details and said I will get further details by today[Feb 20th] evening and there after the installation.

Feb 21, 2013, Is anybody hearing this, I have not recevied any response from Airtel Digital TV representatives and no idea about my connection status. Today I have called them twice and it goes to indefinite wait and disconnected automatically. Please help me to get around this.

@vinosthsruthi .. Even i am facing the same problem.. What happened... Is the issue solved or not

airtel user — Abusive and Threatening Calls

I am geting very very abusive and threatening calls from this Mobile number
[protected]. He is threatening my wife, abusing me and threatening to kill me anytime in Dhanbad. Please do something against this as my wife is very frightened.

AirTel — prepaid mobile number deactivated

I was using an airtel prepaid number,Kerala ([protected]) since september 2009,i didn't use this number for 2 months and now it is deactivated.I didn't get any intimation regarding this.When i check with the subscriber they said this no is issued to another person,how can they do this with out my permission.Kindly help me to regain this number.
Thanks
Ginju P R

Thanks Sir
to my request action

Airtel fraud — airtel is doing fraud with customers

i am in airtel network right now.
they are deducting balance on their will nearly 30p every half an hour or so.
when called to the customer care they are answering in a lazy manner that they don't know about that.
one guy answer like this " you are using network you must know".
And one lady " kumari" told me that this has been deducted because u r using airtel live. and my phone is nokia 1108. nor gprs supported........ this is true fraud from airtel
somebody should take action for this.`

this is a big fraud troy should take action against this network provider