Airtel Complaints & Reviews

Dear Sir/Madam,
I recharged my mobile No. [protected] on 22nd January 2013 using Airtel site (https://pay.airtel.com/online-payments/prepaidResponse.do). I have selected for the top up of Rs. 200/= while processing it got deducted from my state bank of India account ref. (MSBI[protected]IGF6175567 TRANSFER TO [protected] BILLDESK TRANSACTION A) but it did not got credited to my mobile account. Upon confirmation at Airtel customer care they have lodged a complain regarding No. [protected] and[protected].
Since then I am getting SMS that my complain is resolved but neither I am getting credited nor refunded in my SBI account. Upon confirmation from SBI customer care they have confirmed the deduction and successful transfer of fund. Since 10 days Airtel customer care people were not reachable as they have diverted the call and not receiving my request regarding.
Please help me out.
Thanking you
Atul Kumar Pandey
SBT, JNU New Delhi
[protected]
[protected]@gmail.com

Dear Sir,

My airtel landline number is [protected].
Account number is [protected].

This complaint is regarding Airtel Broadband , I used the service for 2 months , i.e. July and august 2012.
After that I called the customer care to disconnect the connection as I was relocating to some other place ,and the connection for broadband was not required any more.
But I was offered not to disconnect the service and keep the broadband connection in safe custody for 2 months, i.e. from 10 September 2012 to 10 November 2012. So I was asked to deposit Rs 400 as safe custody charges. I paid the amount by credit care. The safe custody Number is 20889100.
Also the executive told me that no bill will be generated for this period, and I will get a call from customer care , to relocate my broadband connection to the place I want to relocate after the expiry of safe custody period.
But after the expiry of the safe custody period I did not get any call from customer care to reconnect the broadband , so I didn't bother about this any more.
But after that I got a call from the executive that I have some amount pending to be deposited, So asked [protected]@in.airtel.com to immediately disconnect the connection , for that mail they replied me that there is an outstanding of Rs. 812.36/- in your account for bill dated 12-OCT-2012. The final bill will be generated on 12-DEC-2012. And gave me Reference number 24492136 and the told me that the issue will be addressed by 7 days.
For this e-mail I replied that I don’t have any outstanding as I have already paid my last bill on 9 September , 2012 of Amount Rs 312.60. And again asked them to disconnect the connection.

Now I am repeatedly getting calls to deposit some Rs 1700 approx for the broadband connection which I never used after 10 September,2012. And also threaten me by saying that they will send me a legal notice.And misbehaved with me and my wife on phone call.
I repeatedly sending them e-mails , but getting reference numbers only and no resolution yet.
I also called the customer care , but they are saying that the number is disconnected and they can do nothing about this now.


I am surprised and very much disappointed with the behaviour of the company . As they first wrongly committed me and they generated bills for a period which is under safe custody.

Thanks .
Anil Chauhan.

I'm Vasanthe, using Airtel broadband service for a couple of years . My landline number is[protected]. I have paid my Airtel broadband landline bill on Jan 07, 2013 in Vel Associates. Now the problem is I'm receiving continuos calls from from Airtel stating that i haven't paid my Airtel Bill. When i checked with the Vel Associates regarding this I came to that they have enterd my mobile number instead of my landline number. They said that they will try to refund the money and transfer it to this bill. They will complete the process by tomorrow itseems. My mobile number is [protected]. It is actually a prepaid number and not post paid number. I'm attaching the bill receipt given to me from Vel Associates for your reference. I haven't faced these sort of issue previously. This is the first time I am receiving calls stating that I haven't paid my landline bill. Please do the needful. Please let me know in case of any concerns. You can contact me in the below following numbers
Landline :[protected]
Cell : [protected]
Mail id: [protected]@gmail.com
The below is the receipt given to me for the payment of my landline bill

Regards,
Vasanthe

Hi,

I am getting a message of service of PRABHU KRIPA Subscription Charging Rs 5/- per day since 26/10/2012 .I have already reported this issue on Dec 6 and got my money back till that point of time, but the problem still persist and got an overdue of payment for the current bill.I have never asked for this subscription.

Please deactivate this service permanently ASAP and refund the money into my postpaid account. Below are the services I am using from Airtel.


Airtel Mobile : [protected]
Connection Type: Post Paid



Thanks,
Ravi Verma
Cell [protected]

Hello my number is [protected]. I ported to airtel a month ago. I had a balance of approximately Rs 79 on 30/01/2013. However airtel has cut my balance down by Rs 50 saying that I have downloaded games in a message that I received at 5 30 PM on the above mentioned date.

This is theft on the part of the company. When I called the customer care, a lady picked up the call and I politely briefed her the matter.She began some drama and said that she was busy and asked to call later. This is the state of the customer care of airtel. When I called the second time about half hour later, a man received the call then I briefed him and he kept me on hold and said that he would address me , then he began saying that I have accessed non free websites from my mobile. I told him that I have activated a 3g plan and I am free to access any website of my choice and my data limits still are not reached (only 150MB used out of 300MB for the month). He began blabbering and said sir I don't know that and all but we charge for websites. I told him that I will complaint. He got tensed and disconnected the call.

I received only a message saying:: "your reference no is CBDCC [protected]. Hope your issue is addressed."

My balance still remains low.

Sir I request you to take severe action against the company and stop such cheating of many customers like me.Please get my currency back.

This Complaint is against Airtel Ltd and Karbonn Mobiles. My Postpaid Airtel account number is [protected]. I had purchased the Karbonn A15 on 17th from an online store and got the delivery on 23rd. as per the offer published in news article of karbonn providing free airtel GPRS for the selected models of A9+, A15, A21 and A30 for a period of 6 months (link : http://articles.timesofindia.indiatimes.com/[protected]/telecom/36393421_1_karbo...⇄ , i started using the GPRS as nowhere it was mentioned that there would be a confirmation sms / notification for the usage. I tried to confirm the same with airtel customer care but they had no idea on this scheme. Now , due to the GPRS usage, my credit limit of Rs. 1000 has been violated and my data services have been blocked. Also my unbilled usage is showing as 1700+ Rs. I have dropped a mail to both airtel and karbonn for this scheme. Karbonn has comeup saying that you should have confirmed with us before using and the scheme is applicable for new sim card buyers and not existing postpaid customers. I do not want to be a scape goat here and pay for the misguidance of both karbonn and airtel. I want solution to the issue. Please help at the earliest.

Hi,

I also got the call (on 29 Jan 2013)from Pakistan [protected] on my airtel number, telling me I won 25 Lakhs on my airtel sim and I have to call there manager named Shahid Kapur on [protected]. I call on that number they told me the same that I win 25 lakhs and for collecting it I have to call them on next day around 09:00 am and they will give number of SBI manager who will tell about procedure to transfer amount to my account. But before that I have to switch off mobile at night and switch it on morning 9:00 am. Which I had not done. In night and morning i got missed call from the above number 4-5 times, which I didn't pickup.

Please look into this matter seriously, some type of fraud is going on.

Thanks & Regards
Abhinav Nigam

Dear Sir,
I have post paid data card, number is [protected]. Problem is proper signal strength is not available to connect the internet; I raised complaint on 21 Jan 2013. Complaint no.48292868 Network engineer visited my place. He said that network problem is in your area. Issue is not resolved yet. Customer care people saying that it take 2 months time to solve this issue. This is postpaid number. Bill is already generated. Why should i pay the bill? Kindly solve this issue as soon as possible. i wrote mails to [protected]@in.airtel.com, Nodal.[protected]@in.airtel.com,appellate.[protected]@in.airtel.com,
They did not give any reply to me .Please solve the issue as soon possible

I was using Airtel Broadband and Fixed Line service in Gurgaon, Delhi NCR region. On 19th Oct'12, I requested them to shift my services to my my new address in Gurgaon. The fixed line service was shifted on time but in spite to repeated follow-up Airtel was unable to shift the Broadband service. There employee' (not naming them here) made repeated promise but did not turn up at the designated time. They often did not leave any message and also did not take phone calls. This happened 2-3 times and lead to frustration.

Frustrated by their behavior, I send a request to disconnect my Airtel Broadband service on 28th Oct 2012. This request was send thru their website www.Airtel.in and they gave me a reference number LB[protected] acknowledging my request.

I received the bill for Dec'12 and was shocked to see a charge of 854/- for Broadband in spite of my cancellation request which was acknowledged by them. There was also NIL usage.

On receiving the bill, I called on their customer care number and explained the episode. I also gave them the above reference number as a proof of my cancellation request. Surprisingly, the customer care team was unable to locate their own reference and requested me to go to the nearest Airtel shop and lodge another request for Broadband cancellation. I went to the Airtel shop in Galaria market Gurgaon and submitted the request for cancellation and for waive-off of the excess charges of 854/-. They gave me a service request 26416430 with a promise to resolve the query in next 72 hours.

I waited for 3 days but did not hear from the Airtel team, I tried reaching the customer care on 07.01.13 and they made me repeat the entire story all over again to 2 different people (a executive and his manager with call duration of over 22 minutes wherein they kept me on hold for over 5-7 min). Again another service request number 27070264 was handed over to me with the promise of a callback in 24 hours. Since I did not hear from again, I called the next day and again with the pain of explaining the whole story all over again (again 2 people who wasted over 20 min).

At the end of the call on 8th I was requested to call the nodal office (as the scope of my complain was beyond the powers of customer care team). Sounds funny but it is correct. I called the Nodal office[protected] on 21.01.13 and was made to describe the entire episode again and handed over another reference number[protected]. My complain is still unresolved and I have decided not to pursue it any longer. It is a complete waste of my time and I feel the effort is not worth the amount.

Overall I feel, it is pointless to break your head with Airtel as their executives are not-empowered to make any decision and the seniors are not willing to resolve customer queries. I have now requested them to terminate my landline connection as well.

If you are using Airtel, prey to god not to make you interact with their customer care.

my Airtel no [protected] validity expired on 11 jan 2013...by through customer care they told me recharge of Rs 8/- you will get one month validity. I recharged on 19/01/2013 of rs. 8/- then they told me to rechrge of rs. 39/- Again i recharged of Rs. 39/- no effect....then i call to customer care i spoke with senior person Mrs. Prinyanka he told me recharge of Rs 112/- but i didnt......i told her send me sms of rechrge Rs.112 for the validity then i will do it. i have balance till yesterday Rs. 23.70 today its NIL.
today i top up Rs. 10 balnce showing 7.90 and validity 11/04/2013 service is blocked

hopeless service.......

My self NAVEEN RT from kannur , iam using my airtel connection last 8 years [protected] , last 25th januvary 2013 i take a nano sim from airtel connect krishna communication for swapping to my number to this nano sim, but the issue is my old sim barred and telling that the number does not exists , and also the new sim is also not working , i contact so many times airtel office, manager Mr sanjay and air tel customer care so many times
but no reply from any side ,please take over the issue urgently

thanks & regards
NAVEEN RT
[protected]
[protected]
[protected]

I got miss call from number[protected], i call back on same and he told me to that i have won lottery of rs 25 lacks.. told me to call on [protected] number and ask for Mr Vikas Verma for ur lottery... please some look into that... the call cost me arround 45 rs for 3 minutes...

Sir,

I have recharged my airtel sim with 54Rs on 29th of December,2012 but haven't got the same reflected in my account.
According to the plans seen on there website, on recharge of Rs54 we get 175 local call but none were reflected in my account.
Infact, when I tried reaching the customer care for this issue, they barred my call and since then I cant reach the customer care personals.
I tried calling them with an another number, they barred that as well. May be the maintain a call block list.
And one more issue, I have been charged for data usage even though I have a data plan active on my number.
I have proof for both these cases:
1. I have a scene shot of there website for the earlier case.
2. I have a msg in my phone for the later case.

I would request to raise a complaint for the same, so that they responed to customers in a much matured way an don't neglect them.
This amount hardly bothers me, but still I want to teach them a lesson so that they'll be much responsible hence forth.

Hope to get a quick response.

Name : Vishal Mandowara
Affected Mobile Number : [protected]

Thanks & Regards,
Vishal Mandowara.

Dear Sir/Madam,

I have a Airtel Number 98055**575 since last two month. Recently i got a offer on my number by dialling *121# that i will get Rs 35 on Recharge of Rs 35. When i recharged my number they provide me app.29 Rs only when i consult withe customer care they told me that "your IVR was not updated so we cant provide you thee benefit, and if you like you may go consumer court or port out your number" and they block my facility to contact customer care.After theat i recharge my number withe 25 Rs for Internet. on 25th of December when i was browsing Internet they deduct 15 Rs from my main balance even still 5.37 MB data was left in my account.When i register thee complained theey give me thee revert that there was no wrong deduction every deduction is fair.I don't know what is thee wrong withe this well reputed organisation.

Hello,

I had asked for a International Plan to call to Sweeden from customer care executive. He told me that there is a recharge plan for Rs 97 in which u will get 30 international minutes. I recharged with Rs 97 but still the balance is call balance is deducted from my account.
I called up several times to customer care. They are not doing anything instead they put my call on hold and then they disconnect the call.
I called again and the there is a person named "Chirag" he was shouting at me and not talking properly. He blamed me for everything and told me that you should know everything as you are old customer. And you can call to sweeden with these minutes. He pretended to take my complaint but he didnt.

I am still not able to use this plan and my account balance is deducted due to the misguidance.
My airtel no. is [protected]
Thanks
Sidharth
[protected]

WRONGE NO [protected] AMOUNT 340 TRID 74835598

CORRECT NO [protected]

AIRTEL DEMO NO [protected]

PLEASE SIR REVERCE IN MY AMOUNT

HI I have received missed cal from [protected] on 29/01/2013 @ 9.17 PM. I have called back but there was no response and number was busy. Please try to investigate why such miss calls coming from +9230 numbers.

Worst service from worst mobile company.. Never go for airtel..

I have airtel mobile card [protected].
I tried to call center for more than 100 times however I am not able to contact them. This is not for the first time I am unable to call them, I have faced this issue many time.
I need PUK for my mobile number and I am not able to use my mobile just because I am not able to get it from airtel..


Is there any way I can file complaint against airtel??

Thanks.

From
MADESH.G
35/1, PARVATIPURA MAIN ROAD,
BASAVANAGUDI,
BENGALURU-560004

To
Customer care
Airtel broadband
Chennai

Sir,

My telephone number is[protected].For past 2 months My Airtel broadband telephone is not required due to non users.

I would like to DISCONNECT my Airtel broadband and telephone landline. I will settle the dues.


Yours sincerely
MADESH.G

My airtel landline with broadband service (Tel No.[protected] was totally dead since 3 to 4 days. complaint lodged with airtel through internet and was given a complaint reference no. LB[protected]. repair is still not attended yet.