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D
dsash
from Hyderabad, Telangana
Mar 23, 2011
Resolved
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Address: Maharashtra

Dear Sir

This complain of mine follows the complain made on 28 feb 2011. I will first publish the previous complain and then move forward to my current grievance.

Previous Complain -:
I had applied for mnp on 17 feb 2011. I got a upc , which i submitted to docomo on 19 with the processing fees. Since then I am receiving calls from airtel saying that due to some technical glitch the porting out will be delayed. They are trying every trick in the book to retain me. Its is none of the Airtel's business to enquire about which subscriber I am applying for. Airtel then indulged in a grossly unethical business practice on 24 feb 2010. I got a call from Airtel ,again saying due to technical problem we are unable to port out followed by the pursuance to retain Airtel. When I refused and told him about the distress they are causing (specially running on zero balance for porting ) he offered me a plan which he said I could use mean while. The details given by him where as follows
Send cpr <mobile no> to 51619
He told me this plan has 6 months validity and the first month calling is free so u could use this plan for free in mean while my porting out gets processes.I repeatedly asked him whether sending this would negate my mnp request and he assured me anything of that sort would not happen.

When I did the required I was bewildered to receive the message that " your port request has been canelled". I recharged my mobile immediately to call to customore care. I requested them several times but to no use. I got my second shock when an Airtet representative deceived me by giving a random complain no which did not have any complain.Again I called to customer care and had a conversation with Mr. Asif who set my call on hold and did not respond.
Its such a harrasment caused by Airtel and running to customer representative of Nagpur (zone 1) has been like being kicked like a football
Airtel being such a big company is not expected to be indulging in such practices and this needs to be a alarm of sorts.


Current Complain -:
After behaving in the way the did, Airtel is not ready to stop this illicit behavior. They rejected my port out from Airtel (upc dated 17 feb 2011) citing the reason that "your porting request can't be made because the upc code submitted does not match the upc code generated. Following this I verified with the -would be- subscriber. They told that the upc code generated is correct. I waited for porting to happen but my upc lapsed. Then I generated a new code on 9 march 2011(which lapsed on 23 march due to Airtel's deed). My -would be- subscriber submitted the code. Again the Airtel came up with this unique mismatch theory.The interesting thing in both the version is that after generating the upc code Airtel called punctually to ask the reason for MNP and tried somehow to retain me. I rejected it upright. After that they came up with this grear mismatch theory and interestingly no calls followed afterwards.
What about the losses which I have incurred due to non availability of balance on my mobile?Who is going to compensate for the urgent calling requirement which i encountered? Who is going to compensate for the harassment caused, energy wasted,time wasted in those innumerable visits made to airtel, new subscriber ,(airtel call centre on phone).
Its really distressing to see a costumer treated like this, Pathetic !
Aug 13, 2020
Complaint marked as Resolved 
Dear Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in

What have you done to resolve the complain. Please educate me as to what action you have taken.I find no change in the attitude of airtel. Airtel simply is incognizant toward the trouble, losses and harassment caused due to their trikery and unlawful behavior. My second request for porting is also being denied, employing some crooked reasoning by your company.
My mobile no is [protected]
Dear Rakesh Ranga

My Airtel no [protected] is still working and I am receiving calls on it. However you can contact me on my alternate no - +[protected]
Dear Rakesh Ranga,

I don't know what resolution you are talking about. Its been 2.5 months and there's no action taken. My complaint status remains the same. I haven't got any relief. Please be precise and tell me if Airtel is willing to resolve. Or this forum is of no value to Airtel. I am sending this complaint also to [protected]@ bloomberg UTV for making it public as the private one on one conversation bears no importance to you people.
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    C
    CHUGHFIN
    from Chandigarh, Chandigarh
    Mar 23, 2011
    Resolved
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    Address: Delhi

    I AM HAVING CONNECTION FROM AIRTEL VIDE A/C NO.16086690 AGAINST WHICH I WAS GETTING SATISFACTORY SERVICES TILL DECEMBER 2010 BUT SUDDENLY IN JANUARY I GOT INFLATED BILL OF RS.8709/- AGAINST THE SAME VERY CONNECTION WHICH NEVER EXCEEDED 661/-. I HAD COMPLAINED TO THE COMPANY VIDE REF NO. 43071170 DATED[protected] FOR THE SAME AND ALSO CHANGED MY PLAN FROM THE EARLIER ONE TO IMPATIENCE 1399 AS THEIR OFFER OF PAY RS.100/- AND DOUBLE SPEED DID NOT WORK AT ALL. NOTHING HAS BEEN DONE BY THE COMPANY TO REVERSE THE EXCESS CHARGES BUT I AM GETTING THREATENING CALLS FOR DISCONNECTION OF THE SERVICES. WILL BE COMPANY LOOK INTO THE INFLATED BILL AND REVERSE THE SAME TO THE PREVIOUS MONTH. FROM FEB 2011 I AGREE TO PAY AS PER MY NEW PLAN.

    THE CONNECTION IS IN THE NAME OF HARISH KUMAR CHUGH AND I CAN BE CONTACTED ON [protected]
    Aug 13, 2020
    Complaint marked as Resolved 

    Airtel Broadband — False inflated bill

    I got an Airtel broadband connection for personal usage last month (Landline No.[protected] ; Account No.[protected] and opted for the plan as per my usage after discussion with the Airtel Rep.

    In second week of March I get this call informing my usage has crossed Rs. 5, 000. I replied highlighting the fact that this is impossible as I am a mild internet user and requested to immediately rectify the false usage and shift me to the unlimited plan.I was assured proper action will be taken and I will get a follow up call on this.
    The follow up call never came though everytime a different person calls up asking to pay the pending bill.

    I have opted to shift to other service provider and wrap up my existing airtel account and informed airtel customer retention dept. about this.

    After repeated emails I finally got a call from customer retention dept on 25th March informing that the bill is now Rs. 9, 000 and they will give me Rs. 3, 000 waiver but I will need to pay balance Rs. 6, 000.

    I highlighted the fact that I am a very mild internet user and my bill cannot be more than Rs. 1, 000 maximum and also why didnt I got a call before the bill crossed 2, 000 as we get for a mobile connection informing to pay immediately as credit limit is crossing and now am being told that my bill is Rs. 5, 000 and Rs. 9, 000.but all this was of no help.

    Is there no way customer be protected here? What if tomorrow I get a call informing my bill is Rs. 50, 000 now?

    Request immediate intervention on this.

    Regards,
    Monawar
    I am also facing the same prob, MY bill crossed my Expectations i have filed several compalint that at least provide the Detail bill. That they are not providing,
    No doubt. I have received a call from Airtel that my usage has crossed Rs 50000 and I have to pay the amount immediately. I am in a plan with 1199 as monthly rent with about 15 GB usage limit.

    From the time of connection (2 years 7 months), my usage has never crossed 6 GB.

    In fact, this month I have used the internet much less as there was lots of power problem in Karnataka.

    I really got tensed up and my BP went real high. In just three days my mindset and health went really low.

    I have finalized to settle the issue in court. I have collected some technical details and going through other judgment copies in similar cases. We need to teach these guys right lesson. They are here not to do business but extortion.

    These kinds of fraudent and unfair practices by them can kill a person like me.
    So far nothing has been done to resolve my complaint and on the top of it connection has stopped working at all.

    May I expect to be heard and matter resolved immediately.
    On contacting 198 airtel complaint I am told that the services have been barred and I must pay to get the services. The matter can be kept open and I wait for the outcome of my complaint. I have, under compulsion, made the payment of my previous bill for Rs.4388.45, which is disputed. I await early resolusion to the inflated bill.

    HARISH KUMAR CHUGH
    [protected]
    God knows what is happening in Airtel. This small matter has taken more than two weeks with no outcome. Please get fast.
    Today I have been informed that Airtel is unable to resolve the issue in my favour and hence under compelled circumstances I have decided to surrender the connection. I HAVE WRITEN E MAIL TO THE COMPANY AND ALSO LODGED TELEPHONIC REQUEST TO disconnect the services from 10th April 2011 i.e. the end of this billing cycle. After this date I shall not be liable for any billing under any circumstances whatsoever. Because, I am sure that Airtel is in the habit of lingering on with the existing connection even after proper request for months together.

    M/S AIRTEL. PLEASE NOTE THE ABOVE AND ACT ACCORDINGLY.


    HARISH KUMAR CHUGH
    [protected]
    Although, I am not very much satisfied with the resolution, but with a view to end the matter once for all I accept the resolution given to me. Accordingly, I have made the payment of Rs.1888/- which was with held by me and shall continue to use the services, as usual.

    HARISH KUMAR CHUGH
    [protected]
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      mkp777
      from Kolhapur, Maharashtra
      Mar 23, 2011
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      Address: South West Delhi, Delhi

      I had first logged a call with Airtel Customer Care on 8th March' 2011. Its been 16 days now, no resolution. My Airtel HD STB Box hangs every hour or so, no fix even after 5-6 hours on call. Connection ID: [protected]. Manish.

      I am really fedup with Airtel service now. They simply close my tickets without fixing it, which is even more frustrating. Any help will be highly appreciated.

      Note: Im thinking of Switching to TataSky in April'11. Im paying Airtel Rs 650/- for 3 connections, now I think its not worth. I was Airtel loyal customer in Broadband too, and was very happy with their service, which is why I chose to buy Airtel even if it was expensive at that time. Now I am repenting.
      Aug 13, 2020
      Complaint marked as Resolved 
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        V
        vitarjun
        from Bengaluru, Karnataka
        Mar 23, 2011
        Resolved
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        Address: Udaipur, Rajasthan

        I am Arjun Singh, a Airtel prepaid Mobile SIM user fro Uadaipur Rajasthan. I lost my mobile phone.
        I am in the need of duplicate SIM of my mobile number. I have lodge a complain the against the mobile theft in police station and blocked the SIM to prevent from miss used.

        Now, I have asked to service center in udaipur about the duplicate SIM for my
        previous number ([protected]), they told that SIM is not in stock for this
        series. So I asked them till when they will be available in the store. they
        gave me 10 days to inquire about the same. I did it after 12 days, but again I
        got the same reply that SIM is not in store.

        It has been one month for me to wait for the duplicate SIM and facing the
        problem. The attitude of the service center people highly objectionable. They
        do not care about the customer's problem and also do not pickup the phone.

        I want to know " how and when I will get the Duplicate SIM" from Udaipur
        Service center.
        if you can not provide the SIM, you can say to customer that your service is
        poor, so i can switch over to another service provider.

        Please do the needful.


        Thanks & Regards,
        Arjun Singh
        Airtel mobile no which is blocked and need to get Duplicate SIM----[protected]

        Current number- [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
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          C
          crazycerulean
          from Surat, Gujarat
          Mar 23, 2011
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          Address: Bangalore, Karnataka

          Good Evening Sir,

          I am an airtel customer. I am using airtel's blackberry service for the past 1 year. I have faced number of problems since then. It had stopped working for a while in between and after repeated calls nothing got solved. It took almost 15-20 days for the service to resume. Also, none of your customer care executives guided me and my husband properly (he had similar issues).

          We are facing the same issues again for the past 3-4 days. The EDGE in our Blackberry has started coming in small letters, which means that the internet service is not working. When I called the customer care number. It took almost 15 mins for the call to reach the customer care executive. I have no idea how the 121 service is designed, whatever I press, it doesn't go to the customer care executive. I keep going round and round through the same menu. When I tried calling the 198 complaints number, it went to 121 and when the customer care executive spoke to me, she wasn't able to identify my complaint and asked me to call 198 (which I had already dialled and the call went to 121). I have no idea how this happened. She couldn't guide me properly. She couldn't even speak in English, she was speaking in Kannada and I don't understand Kannada as I am not from this state. She asked me to call the Blackberry Support number 7070 (which again I had called as we had gone through this trauma earlier as well). Before speaking to this executive I had already tried calling the Blackberry Support number, which said that the service is not available on the phone.

          We tried calling the Nodal office number, where the person misguided us and asked to call again. When we tried calling again, nobody picked up the call. May I ask why airtel is giving such pathetic treatment to it's customers?? We went through this last year as well. Inspite of paying for the internet if we cannot use it then what's the point in having the service. None of the customer care executive guided us correctly. We are not able to use the internet which is quite important for us, considering our work.

          We are going to wait for another 2 days and we are switching to other service provider. We have been using airtel for the past 7-8 years and I regret to say that airtel's standard has detoriated which is forcing it's customers to switch to a different service provider.
          Hello Mr. Rakesh,

          Yes surely that issue was rectified after I went through all that torment. I have the same kind of issue now and hopefully you have a justification for why it is gone again to this level.
          I activated BB internet 399 plan on 11th July 2011 which means that the plan can get deactivated only on 11th Aug 2011. Fair enough!!! But the plan gets deactivated on 28th July 2011 all of a sudden my BB internet connection goes down and they(customer care executive) say that it is the server problem and everybody is affected. When I ask that how is that my friends and colleagues are not affected, they say only some are affected. First I tried calling customer care 121, complete WASTE of my time and energy because some unknowlegeable person on how to handle a complaint and what questions to ask and how to rectify the issue, speaks to me in a not so good accented english which I barely understand and gives me this no. [protected] supposedly the new airtel BB complaints number. When I call this number, one more executive probably taking the call in his dreams picks up and tells me the same old series of insensible things. Switch off, switch on your phone and BANG ON!!! EDGE will become caps and the internet will start working...which obviously doesn't happen :( Then he asks me to take the battery out and put back in and restart my phone...poor thing!!! this escape also doesn't work !!! Then he finally says that the problem will get rectified in 3-4hrs which I am sure will not happen.
          I tried calling the Nodal Office but they don't seem interested in picking the calls. So after next 3 hrs I am planning to call the Appellate Officer whose considered as the highest authority to complain. If this also turns out to be a dead end then I am switching my service provider.
          Hopefully the above paragraph shows enough for you to understand that I am not at all happy with your airtel service and this frequent encounters with the customer care executives.

          Hope my service gets back on track within the next 3-4hrs as I was promised.
          Hello Rakesh,

          I guess it is not yet that you have seen the above complaint. The issue has been resolved and you saved yourself a customer :)

          I will still not take back the words said as I have been going through the same situation for more than 4-5 times now since past 3 years.

          Hope you can fix this in the future.

          Thank you
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            A
            Ankit jain jayna
            from Delhi, Delhi
            Mar 23, 2011
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            Address: Delhi

            MY NAME IS- ANKIT JAIN
            MY ENAIL ID [protected]@GMAIL.COM
            TELEPHONE NO [protected]
            I had purchased a airtel broadband wifi connection (telephone no.[protected] and had given Rs1750 at that time. That time the company promised me to give me a gift either a sun glasses or a
            Reebok watch. I complained the company several times saying that the gift had not reached me yet but they always said that the gift will be delivered to me in 1 week but I have not received it yet. For
            the proofs that I talked to the company are the reference numbers that they gave to me every time after filing the complaint they are as follows[protected] date -20 november, 41049928 date-21december, 41611082 date -7 january, 41973108 date -19 january).
            in the month of februrary and march also i have complained so many times but no conclusion had come
            the airtel company is a fake company who do not know any anything except o make money
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              1
              13ro#666
              from Mumbai, Maharashtra
              Mar 23, 2011
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              Obscene and vulgar calls

              Dear Sir/Madam
              I keep getting calls from this number; [protected] (which I believe is a Delhi airtel number) on my landline on a regular basis, and this person talks in a very abusive, offensive and vulgar language, I kindly request you to look into the matter as soon as possible and do something about it! PLEASE!

              Thank you....
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              B
              bearhug
              from Delhi, Delhi
              Mar 23, 2011
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              Address: Mysore, Karnataka

              I had made an enquiry for buying the Digital TV from Airtel on March 18 2011 from the Airtel website. Within a span of 1 hr, I received a call from Mr. Ajay Kumar of Vriti Infocom, with details on how to make this purchase online. He sent me a mail with all the details. I was told over the phone that the connection would be given on 19th March if the Payment was done the same day.

              I made the payment online via Bank Transfer from ICICI the same day and sent him the form reference number for processing the payment within 15 minutes.

              Till date I’ve not received my digital TV connection. I’ve called the airtel customer service 10-11 times, each time with a different response catalogued below:

              1) The payment has not yet been made.
              2) The connection is suspended because of negative balance
              3) The connection will be given in 24-48 hrs (This was said 72 hrs ago)
              4) You’ll receive a call in 3 hrs from marketing. (2 days ago)
              5) I’ve requested a call back from my supervisor to address this issue.7) …

              Even vriti infocom is conviniently out of reach, now that the dirty work is over.

              Are these the set of standard hurdles one has to go through when buying the digital TV connection online??!! I’m frankly fed up of the service offered even before using the service.
              I m also facing lot of problem with online purchase of airtel digital tv connection
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                S
                suren07
                from Ahmedabad, Gujarat
                Mar 23, 2011
                Resolved
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                Resolved

                Hello,

                Its my airtel mobile number past one month before it is a vodafone number i have change into airtel via mobile number portabilty, while travel to roaming im not getting any signal it shows emergency calls only not able to make and receive calls while in roaming if some one calling means it says this number is SWITCHED OFF but i dont off, now im in roaming only ( BANGALORE ) my cell is not switched off, now also im facing this problem, nobody helping with this in airtel complaint given 2 times but no response in AIRTEL customer support, i dnt what to do. . im totally upset. . no calls from my parents and my job related. . i think i made mistake that changed to airtel. .
                Aug 13, 2020
                Complaint marked as Resolved 
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                  D
                  Dr.Govardhan
                  from Bengaluru, Karnataka
                  Mar 23, 2011
                  Resolved
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                  Address: Bangalore, Karnataka

                  I have taken aritel dish TV 2 months back , since 1 wk its not coming, i had registered compliant on 19th this month, the fellow who came to see the problem is tell me to change over to other dish and they are telling they will not refund the money, so its the problem with cable has no qualified person not looking the problem, what i have to do to get back my money, please reply. my customer ID is [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  its biggest problem with aritel people.
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                    D
                    daskd
                    from Delhi, Delhi
                    Mar 23, 2011
                    Resolved
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                    Address: Gautam Buddha Nagar, Uttar Pradesh

                    AIRTEL is SMS that, they will give free call for Rs. 300 in a month, but, in the bill they are charging for it.

                    Best regards,
                    Koushik Das
                    Deputy Manager - APC Engineering
                    Clyde Bergemann India Pvt. Ltd
                    [protected][protected][protected]
                    >> CLEAN ENERGY SOLUTIONS <<
                    [protected][protected][protected]
                    Phone +[protected]
                    Fax +[protected]
                    Mobile +[protected]
                    E-Mail Koushik.[protected]@clydebergemann.in
                    Internet www.clydebergemann.in
                    Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India
                    ----- Forwarded by Koushik Das/CBI/Clyde Bergemann on 03/23/2011 11:12 AM -----
                    Koushik Das/CBI/Clyde Bergemann
                    03/23/2011 09:39 AM
                    To
                    [protected]@airtel.in, [protected]@airtel.in
                    cc

                    Subject
                    Fw: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]




                    Dear Ms. Gayathri,

                    Waiting for your reply...................

                    Best regards,
                    Koushik Das
                    Deputy Manager - APC Engineering
                    Clyde Bergemann India Pvt. Ltd
                    [protected][protected][protected]
                    >> CLEAN ENERGY SOLUTIONS <<
                    [protected][protected][protected]
                    Phone +[protected]
                    Fax +[protected]
                    Mobile +[protected]
                    E-Mail Koushik.[protected]@clydebergemann.in
                    Internet www.clydebergemann.in
                    Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India
                    ----- Forwarded by Koushik Das/CBI/Clyde Bergemann on 03/23/2011 09:38 AM -----
                    Koushik Das/CBI/Clyde Bergemann
                    03/17/2011 12:39 PM
                    To
                    [protected]@airtel.in, [protected]@airtel.in
                    cc

                    Subject
                    Re: FWD: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]




                    Dear Ms. Gayathri,

                    It is not acceptable to me.

                    You are charging more.

                    And, you sending a SMS that you offer Rs. 300 and then charging.

                    As per your SMS dated[protected],[protected] ,[protected] and so on,
                    " Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD calls upto Rs. 300 & enjoy all local and STD calls free after that - offer valid from[protected] to[protected]."
                    " Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD calls upto Rs. 300 & enjoy all local and STD calls free after that - offer valid from[protected] to[protected]."

                    If you will not giving discount then why you SMS ing like this?????????

                    Regaring this I want to discussion.

                    Best regards,
                    Koushik Das
                    Deputy Manager - APC Engineering
                    Clyde Bergemann India Pvt. Ltd
                    [protected][protected][protected]
                    >> CLEAN ENERGY SOLUTIONS <<
                    [protected][protected][protected]
                    Phone +[protected]
                    Fax +[protected]
                    Mobile +[protected]
                    E-Mail Koushik.[protected]@clydebergemann.in
                    Internet www.clydebergemann.in
                    Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India


                    [protected]@airtel.in
                    03/17/2011 10:59 AM
                    To
                    Koushik.[protected]@clydebergemann.in
                    cc

                    Subject
                    Re: FWD: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]





                    Dear Customer,

                    We regret the delay in responding to your email.

                    Ref: Email dated[protected], regarding billing discrepancy of airtel account number 15953086.

                    Thank you for writing to airtel and the opportunity to assist you.

                    We would like to inform that as per reference number 44141882 informed that there is no error in bill correctly charged as per the plan. So adjustment is not applicable hence resolved.

                    It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

                    Please do write in for any further assistance.


                    warm regards,
                    Gayathri Y.K
                    customer care executive
                    bharti airtel limited.
                    Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


                    Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
                    Click here to provide Feedback.

                    Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
                    https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DF2063ACD537... 1 5 4 968E27698FA 7 9 4 8 E&refno=Qrc3364347



                    [protected]Original Message[protected]
                    From: Koushik.[protected]@clydebergemann.in
                    To: [protected]@airtel.in
                    Cc:
                    Sent: 11/03/2011 10:03:29 AM
                    Subject: Re: Fwd: Your Airtel Bill, For Airtel Number [protected]_dsl

                    Dear Sir/ Madam,

                    Please find my bill for broadband connection details as followed:

                    Airtel Number: [protected]_dsl
                    Account no: 15953086
                    Bill Number:[protected]
                    Bill Period: 08/02/2011 to 07/03/2011


                    As per your SMS dated[protected],[protected] ,[protected] and so on,
                    " Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD
                    calls upto Rs. 300 & enjoy all local and STD calls free after that - offer
                    valid from[protected] to[protected]."
                    " Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD
                    calls upto Rs. 300 & enjoy all local and STD calls free after that - offer
                    valid from[protected] to[protected]."

                    As per SMS I have made some calls of Rs. 130.05. But you are charging of Rs.
                    188.96.

                    I need clarification for the following points:

                    You are making customer full why?? by adding extra bill on my head.
                    If you are not giving redeem then why you are sending this type of SMS.


                    Enough justifications required for the same.

                    If such kind ambiguity is there after your justifications; then, I will not
                    able to take service from you in near future.

                    Further more I would like to inform you that, I have another two Postpaid
                    connections the Nos. are [protected] & [protected].

                    Best regards,
                    Koushik Das
                    Deputy Manager - APC Engineering

                    Clyde Bergemann India Pvt. Ltd

                    [protected][protected][protected]
                    >> CLEAN ENERGY SOLUTIONS <<
                    [protected][protected][protected]

                    Phone +[protected]
                    Fax +[protected]
                    Mobile +[protected]
                    E-Mail Koushik.[protected]@clydebergemann.in
                    Internet www.clydebergemann.in

                    Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar,
                    Uttar Pradesh - 201305 | India



                    Koushik Das

                    03/11/2011 09:35 AM

                    To
                    Koushik Das
                    cc

                    Subject
                    Fwd: Your Airtel Bill, For Airtel Number [protected]_dsl










                    [protected] Forwarded message[protected]
                    From:
                    Date: Fri, Mar 11, 2011 at 1:15 AM
                    Subject: Your Airtel Bill, For Airtel Number [protected]_dsl
                    To:


                    Dear Customer,

                    Please find attached your Airtel Bill for,

                    Airtel Number: [protected]_dsl
                    Bill Number:[protected]
                    Bill Period: 08/02/2011 to 07/03/2011

                    Please save it for your future reference. You need Acrobat Reader installed on
                    your computer to view this bill.

                    [protected][protected][protected][protected]
                    [protected]----

                    Your Airtel e-bill is protected by an unique password, which is your account
                    number. Alternatively, you can also open your e-bill by using the 8 character
                    password, which is first 3 letters of your name followed by last 5 digits of
                    your registered alternate mobile number.The password is case sensitive
                    (lowercase).

                    For example, if your name is Amit Kumar Sharma and your alternate mobile number
                    is XXXXX12345 , then your password will be 'ami12345'. If your name is
                    A.S.Gulati and your alternate mobile number is XXXXX54321 , then your password
                    will be 'asg54321'.

                    E Bill Password remains same for every E Bill sent month on month. Kindly
                    remember that the password is case sensitive and should not include any special
                    characters.

                    [protected][protected][protected][protected]
                    ------
                    This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    Airtel — Unidentified STD calls in Bill

                    I have received Airtel landline bill which has unidentified STD calls to some number in West Bengal mobile (about 100 calls). I did not make any of these calls. These calls were made during day time Mon-Fri, when me and my wife both are in office.
                    When I called Airtel, the customer care say that "Airtel is such a big company. They would not do such a small thing." Despite of complaints they did not revert back to me.
                    I think their line-man or somebody else has tapped our phone and used.
                    I have since then locked my phone and also switched to BSNL and would disconnect Airtel landline.
                    My question is what if some unsocial element had done these calls? Is there any way I can complain to somebody about these calls?

                    Regards,
                    Saurabh Sharma
                    Gurgaon, Haryana
                    I am Rajesh, doing job as a Software Engineer in Bangalore. I have applied for Airtel Broadband Internet Connection. One of the agent (Named Mahabaleswar, his mobile no: [protected]) came to my house and filled the internet connection form and asked my Pan Card xerox copy, passport size photo and collected the money of Rs. 4000 (Advance Payment for 5 Months)a nd he told like 'with in 3 days you will get the connection'. After few days I Contacted him for the same & he said that "'in your area maximum connection (50 connections) has already been provided, so we can't provide more connection and told like our customer executives will refund the advance money (Rs. 4000/-). But till this date I didn't received the money. I even called the Airtel Manager also (His name is Durai Raj, his mobile no: [protected]). He replied like your money will be sent by Courier. This is not the question of refunding my advance money but 'How IRRESPONSIBLE these airtel customer care executives are'.

                    I strongly feel that these people are collecting the money from Customers & cheating with out giving the connection.

                    When I Called the Manager (Durai Raj, Mobile: [protected])f or the payment, He is not even picking the Mobile. HE IS A REAL .

                    Kindly take this complaint seriously and take necessary action as quick as possible.

                    Regards........
                    Rajesh.

                    Airtel Broadband — Airtel broad they are using our money

                    Dear Sir,

                    Airtel Broadband (Bharti) Earning a money with illegally .I am Manish kumar paid sum of 1000 rs for SEFno 2330038 to Mr Faisal Khan Executive code DSABPLSS06 ([protected]) (S.S Solution :351,Dynamic centre ,Zone -1 ,M P Nagar Bhopal -462011 Ph No.:[protected] for new Broadband connection At H. No -22/110 Nr Vahidia School Fatehgarh Bhopal 462001on the Dated on 19/sep/2009.Mr. Faisal commit me he will arrange my connection in four days but now a days he is not recieve my call he sms(message) me and send a number of Mr Pankaj Jha [protected] .I talked to Mr. Pankaj Where he said to me he will clear all the thing at evening (7/oct/2009) now he is not picking my phone.no body at there in Airtel Broadband who help ME .i Requested to you sir plz take seriously and take the action for the same.

                    Thanks
                    Manish kumar
                    [protected]
                    I name is ami asthana. I have apply for Airtel broad band connection at Nithkhand 3, indrapuram, Ghaziabd. During the time of connection i have given all the paper and one check of 500 rs. Then after Airtel people came at my home for fitting and they mash up my house and made a hole in front of my main gate. After waiting long time, i found no one call me to complete the connection even no concern about the mash they did at main gate of my house. I call then to complete the connection and clean the mash but no one was there to listen and suddenly when i call, they told we are not going to provide Airtel connection.
                    My question is, if they could not provide the connection then they should not take paper and check from me ( even that check is already creadited to Airtel account) and mashed at my house.
                    Finally i found Airtel managent and people handling is very had they don't have any concern and response regarding the problem. i faced.
                    Even after all this issue, They still call me for new connection and when i told then the problem i faced, they said i have to apply for new connection again with new 500 Rs of check and they said there is no meaning of doing and complients because so many complients are already pending.......
                    I showed the confidence of these people, they have...
                    hi, myself Ram Prakash. I have apply for Airtel broad band connection at 514, second floor, Nithkhand 3, indrapuram, Ghaziabd. During the time of connection i have given all the paper and cash rs 500/-on dated 1st march 2013, but yhe connected is no processed till today on 17/3/13.
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                      A
                      arunpandey11
                      from Delhi, Delhi
                      Mar 23, 2011
                      Resolved
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                      Resolved

                      Address: Gautam Buddha Nagar, Uttar Pradesh

                      Hello,
                      I'm an airtel costomer. I requsted to port in my tata indicom no. (+[protected]) to airtel in 2nd march. and No. converted on 7th march. But on 14th march incomming and outgoing facility disconnected while I submitted all document to "VR Technobuild Shop No 3 Jagat Fram Gama Ist 201301Noida".
                      They said to submit document agian on 15th march. but till now they couldn't connect my no. every day I go to airtel retail shop, call and mail to nodel and applate officer but they didn't responce . I already missed 2 interview called.



                      So please solve my problem as soon as possible
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      Airtel — out going off

                      Sir,
                      my airtel seem outgoing call off.
                      please on my out going call.

                      O.P.Gorkhe
                      i want to stop this service ( Tadka live ) immegiately. Please unsubscribe this. My contact no. is [protected]
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                        M
                        mcsudhan
                        from Coimbatore, Tamil Nadu
                        Mar 23, 2011
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                        Address: Palakkad, Kerala

                        From this [protected] airtel number coming unnecessary messages and phone calls to my sister number.She was in more depression now.so it makes torture and illness from her studies.many of times i am warning to that number but again and again it is continuing.. so give an solution for that..what i should do...?

                        sudhan mc
                        [protected]@gmail.com
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                          M
                          msathish121
                          from Kolkata, West Bengal
                          Mar 22, 2011
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                          Address: Chennai, Tamil Nadu

                          Dear sir,
                          My mobile number is: [protected].

                          On Sunday (20-mar-2011) I got a SMS from BL-INDIAGAM as below.
                          You have been subscribed for 3 days free trial of World Cup Videos Subscription. http://122.170.122.191/he/ar/advdpack/main.jsp

                          I unknowingly clicked the link attached to this message and canceled it soon. Even though I have been charged Rs 99 for this.
                          Also I am not asking for any subscriptions. So please revert me the amount (Rs 99) and stop sending similar messages in the future.

                          Also today (23-mar-2011) I got an SMS stating that,
                          Thanks for using WCVideo pack subscription service from Airtel. You have been charged Rs 3. Get latest games at http://gclub.in/ea.
                          So please revert me the amount (Rs 3) and stop sending similar messages in the future.

                          Thank You.
                          With Regards
                          Sathishkumar.M
                          [protected]
                          I am a prepaid customer from the last 3 years with Airtel. My cell no is [protected] in the name of Mrs Jayshree Mehta aged 60 yrs old. On 27thMar'11, I had a balance of 26 rupees. I recharged with Rs 275/= so I had a balance of Rs 301/- Thereafter I made six calls on the 28.3.11 & I found that Rs 58/- was deducted from my balance & showed Rs 243/- as balance.
                          I tried calling the customer call center at least four times & everytime I called the executive would caut the line on some pretext. I was told the I would get the refund in three days & that some bollywood themes were activated on my ceii by airtel by mistake. Airtel has found new ways of looting the customer. I am looking at changing my service provider to Tata as senior citizens like us donot have money to throw on looters.

                          Mrs. Jayshri Mehta
                          KingsCircle
                          [protected]
                          Looks like Rakesh got a job to reply complaints in www.consumentcomplaints.in.

                          He is doing it well with it copy+reply :-)

                          Rakesh: Do you have any other work than addressing these complaints with copy+paste reply? :-)

                          FYI. I have formal reply from airtel stating that ALL my services are deactivated and only calling and GPRS are enabled on my pre-paid mobile on 29th of March 2011. Just now I received a message which reads "Thanks for using WCVideoPack subscription service from Airtel. You have been charged Rs. 3. Get latest games at http://203.115.112.29/eagold/?source=od_alhome.

                          Rakesh: Please dont copy paste your message again. Resolve this and then confirm that you did something for airtel customers! (BTW, you are doing very good for airtel company!).
                          ye sab airtel hi karti hai

                          i check that gamesclub is site for airtel .
                          saali ashi compny ki band kar dene chuaye jo dhika kati hai.
                          sab frode hai.
                          pacho to kahte hai sir aap ne game ddowwnlode ki hai
                          en ki maaaaaaaaaaaaaaaaa sakanaki

                          sale frode
                          Type http://gclub.in on your mobile and use Airtel Live as the access point OR
                          • Click on “Join Gamesclub” banner in Airtel Live WAP Portal Games Category
                          • Download game from selection
                          • Choose Subscription option - Rs.5/Day or Rs.30/Week


                          Faq

                          1. What is gamesclub?
                          Gamesclub is a subscription service on Airtel live, where a user can play many games, as long as he is a member of the service.
                          2. Who can use gamesclub?
                          Anyone with a gprs handset can use gamesclub.
                          3. What are the charges for games on gamesclub?
                          The only charges that apply are the usage charges, depending on what subscription the user has chosen.
                          4. How does one unsubscribe from gamesclub?
                          SMS unsub gc to 56363.







                          ye sab baand kero kutteo
                          tmhari maa ki kamae ke paise hote hai jo tum kaath
                          ai lete ho kamino ye band band k+e+r d+owarnna wo time aane wala jab ye conpany band ho jsy+rgi[
                          tu ms ki +saahka nakiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
                          http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/whats+new/pg_games...




                          this is proof
                          soolo paise ki kami hai to apne jija bna lo hum de dege

                          per ish tarah gand marna band kro saalo
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                            G
                            ghyt1234
                            from Pathanamthitta, Kerala
                            Mar 22, 2011
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                            Address: Karimnagar, Andhra Pradesh

                            mobile no [protected]
                            recharge done with rs 32 add on card for 50 paise any call india on 16 feb 2011
                            two days 16feb and 17feb the call chrges done as per the system ie 50 paise per any call india

                            after 17feb tilldate the call charges are applieng 1.2 paise per second ,to any call india

                            given complient to bharti airtel ap customurecare office twice , but there is no action on the issue
                            i have a pre paid no [protected] of airtel . last two days company dedected rs110 and 132 from my a/c . on contacting customer care they di'nt give any responce after contacing sevrel times they tell icalled to a international no but i did'nt. next time they again deducted rs 132 for no call. this will happen to my brother no also. on cotacting customer support they did'nt pick phone. one person name ashu very rude on customer support
                            Dear sir,

                            I am an old customer of Airtel. I observed that, in my mobile no :[protected] calls are wrongly charged. So i request you to call me immediately on my alt no: [protected] / [protected] and refund the amount which was wrongly charged. If you are not providing any solution I'll report the issue to TRAI.
                            My email id : [protected]@gmail.com.

                            Sekhar.
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                              M
                              mehtak
                              from Delhi, Delhi
                              Mar 22, 2011
                              Resolved
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                              Resolved

                              Hi,

                              Since today (March 22, 2011) afternoon, around 1:30pm I have been getting blank calls from an un-known number [protected]. After searching through internet I came to know that this number belongs to Pakistan.

                              I do not have any relative, friends, known person from this country. So I called up Airtel customer care, and have requested them to block the number. Though Airtel have logged a complaint for my request, but no action seemed to be taken care. I am still getting the blank calls at 7:30pm same day.

                              Please resolve this asap. I do not want to be called by fake numbers.

                              thanks,
                              Komal
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Dear Airtel Executive,

                              Sorry to not respond for long time. FYI - the blank calls from +92 have stopped now. Still for your information my email ID is [protected]@hotmail.com You may please contact here, for any further info. I do not want to display my personal mobile number on a public forum. Please feel free to drop a line in my inbox, and I will be happy to respond back.

                              Thanks,
                              Komal
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                                R
                                rufi
                                from Jaipur, Rajasthan
                                Mar 22, 2011
                                Resolved
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                                Resolved

                                Address: North Delhi, Delhi

                                Dear Sir,

                                I had done an online recharge to my airtel prepaid mobile no [protected] with my Axis bank account for Rs 299/- and I got only Rs. 1/- .The recharge was done on 22.03.2011 at 06:23 pm and trans id is 49777582.I got an SMS the same afternon "recharge with 299/- and get full talktime.Offer valid for 30 days". Henceforth I recharged it for Rs 299/-
                                Kindly refund my amount back or I shall report the matter to senior authority.

                                Regards,
                                RUFI RAI CHAWLA
                                [protected]@gmail.com
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  S
                                  sreekanthsreebhavan
                                  from Delhi, Delhi
                                  Mar 22, 2011
                                  Resolved
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                                  Resolved

                                  Address: Alappuzha, Kerala

                                  Dear Sir/Madam
                                  I have a complaint regarding my sim card rejection.from last 2 days my sim card is rejected.i am using this card from last 6 years.i have given my id proof at the time of purchase and from last 5 months i am in thailand .my sim has a balance of 287 rs and validity till 2012.i use this sim in thailand for incoming sms.My card has unregistered now so i informed this to my brother in kerala and he contacted customer care, they replied that we called many times for id verification hence not receiving call they disconnected it..sir how can i receive call in thailand as incoming charge is 100 rs.they should have been informed me in sms .so please take this complaint seriously i can provide my id proof at any time any where, or i will send a scanned copy. Please re activate my connection.my mobile number is [protected] .my e mail [protected]@gmail.com.
                                  I will be coming back to cochin in december 2011 and after that i need to use this sim card.

                                  Sincerely

                                  Sreekanth
                                  (+[protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Rakesh Ranga
                                  Informing you that the problem is resolved. And thank you for your commitment.
                                  Thanhs & Regards
                                  Sreeanth
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                                    D
                                    daizychoudhary
                                    from Hyderabad, Telangana
                                    Mar 22, 2011
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                                    Address: Ghaziabad, Uttar Pradesh

                                    Dear Sir,

                                    My name is daizy choudhary. and my airtel mobile no. is [protected].first of all without my knowledge they started Airtel WORLDCUP subscription service on my mobile and the moment I recharged my mobile again They renewed the same service without my knowledge. And both the time they charged me money for the same even though I was not willing to take these services. And this is not the first time Airtel has done something like that. They are master of this exercise. I request you to please look into the matter and do the needful.

                                    Regards,
                                    Daizy Choudhary
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                                      R
                                      raiandrai
                                      from New Delhi, Delhi
                                      Mar 22, 2011
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh

                                      I have airtel dth connection from sep 2009.My Airtel DTH I.D is [protected] It started giving problem about one year back of no signal every fortnight.for getting service we have to really run from pillar to post , frantic calls to airtel customer care and executives are good for nothing. Airtel engineers close the calls without even speaking or visiting customer forget about solving problem.Airtel DTH was bought by me on goodwill of Airtel in broadband service and Airtel Mobile service which i enjoy from past many years. I am repenting my decision today. Again it is not working from 20th march 2011 and till today i.e 22nd march 2011 i must have done atleast 10calls to customer care . I laugh at the name cusotmer care.There is nothing called as customer for them and care is not their in their dictionary.Due to brand name of Airtel many people will keep falling in their prey and their business will keep on running. Cusotmer care is doing great job in closing customer complaint to make their numbers in uptime gurantee.AN every time they issue a new comlaint number.
                                      LIST OF CUSTOMER COMPLAINT REFERENCE NUMBERS:4124480,4131326,4124480,4148544,4176492.fr om 12th october to 18th october 2010 after registering complaint they came and changed dish antenna and it started working fine last month on 15th feb again there was issue of no signal and it was closed after repeated request by reference number 5438889. with a rider from engineer that u have to pay 100 rupees for the service. trust me u can not move the dish antenna by ur hand and they say some one has done it delibarately or some monkey has shaked it. so funny.on 20th morniing again same problem was there when i contacted airtel digital tv customer care i was told that it is due to sun outage it will be o.k by afternoon.whole day io was wasting time on their commitment. on 21st morning i again sent a complaint with reference number 6165759 but no response today again i was given new complaint number 6197575. which will be closed by afternoon 3: 30 P.M but till 6: 15 P.M no call forget about solution.

                                      Can any one share email i.d or number of top excutives of customer care or CEO AJAI PURI.where it can be escalated.
                                      AITEL DIGITAL TV SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                                      My recommendation
                                      NEVER EVER BUY AIRTEL DIGITAL TV CONNECTION.I DO NT KNOW OTHERS ARE EQUALLY GUD OR BAD.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      these guys r too much... i realy sucked my blood out of me i'm almost with d phone from past 3 days n waitin fa their engineer... all my 4 day hav gone to toss coz this fellows but still my tv is not workin at all
                                      I totally agree with that. Air Tel customer care support is very slow & make all fake promises. I have wasted three days of my leave waiting at home for Airtel service engineer.I have wasted lots of hours & money trying to call them. Air tel is not recommended for HD. TV satellite connection.
                                      Rekha
                                      I totally agree that airtel service is not so good and they make all fake promises.I hav wasted lot of hours to call them but ther's no response.
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