Airtel Complaints & Reviews

OK

The Contact details are

Amit Mittal
[protected]
Chandigarh(Punjab Circle)

Further please refer to my complaint sent at [protected]@in.airtel.com, and docket #36715657, you were

1. unable to resolve any issue
2. didn't contacted through mail as you said in you email that with in 10 days...
3. no phone call from your office (which never come on the records of the customer to be useful in appellate authority of Airtel, then TRAI Public grievance cell, then proceedings of the court of law!
4. Unable to send the mobile bill for the said period through mail, I understand that if you cannot produce the bill for the period in question, your are hiding the facts.
and other matters related to the overlapping bill.

Please reply point-wise. I am attaching the mail which I got from customer care.

[protected][protected]
Re: OUTSTANDING MOBILE BILL FOR [protected] ??? [|BAL|[protected]|[protected]|]
Saturday, 2 April, 2011 7:53 PM
From:"[protected]@in.airtel.com" <[protected]@in.airtel.com>
To:[protected]@yahoo.com

Dear Amit Mittal,

Ref: Email Dated[protected] expressing concern regarding the deactivation of your airtel mobile number

[protected].

Thank you for your mail to Bharti airtel and the opportunity to assist you.

We would like to inform you that your airtel mobile number has been permanently deactivated from airtel with

effect from 09/02/2011 as per your request. Also, we would like to inform you that currently there are no dues

pending in your account. Hence, we request you to contact the BSNL relationship Center for better assistance

in this regard.

We would like to inform you that, your request for the bill to be delivered at your below mentioned billing

address has been registered. For your reference, the unique service request number is 36715657. Our team will

be contacting you by[protected] within 09:30:00 hours with an update on the same.

Also, we would like to inform you that the turn around time mentioned in our email is the maximum time

required to process your concern. We request your co-operation until such time.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Hemalatha Kandhasamy
Customer Care
Bharti Airtel Limited


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/04/2011 15:04:31
Subject: Outstanding Mobile bill for [protected] ???

Dear Sir

I ported out from airtel under MNP in January 2011 w.e.f from Jan 24, 2011.
Mobile # [protected] Punjab circle)

I am now customer of BSNL, and I have been billed from Jan 24, 2011 onwards. (I
am in possession of the bills from Jan 24, 2011 onwards).

Your company has called me up for non payment of outstanding bill for period of
Jan 23, 2011 to Feb 8, 2011?

Clearly this is a overlapping period as regard to a single mobile number,
attracting bills from two sources. Now I understand that you have asked BSNL to
stop/withhold the mobile services to my number([protected]) for non payment of
pending bill. My mobile number is out of service since April 1, 2011.

I would request you to

1. Look into the matter for the overlapping period of billing period.

2. In the records of BSNL I am their customer from Jan 24, 2011, whereas you
claim that I am your customer upto Feb 8, 2011? Is that possible for a single
mobile number and be in service of two service provider?

3. Your stand on claiming bills and directing for this overlapping for
withholding mobile services from my current service provider is totally
unwarranted, and regrettable and shall attract justification.

4. You have not sent me the mobile bill through email or otherwise for the
period Jan 23, 2011 to Feb 8, 2011. Your outlets and call centres are unable to
mail this bill to my email or give me in print?

5. If I am paying the outstanding bill, which I was told yesterday is Rs
125.00, shall be under protest and refundable if the Consumer Court direct you
to do so.

6. Your attempt of asking/directing BSNL for withholding/discontinuing mobile
services has caused me lot inconvenience and BSNL is equally responsible to not
verifying all the facts for billing with the previous service provider(Airtel).

7. At the time of porting out I clearly understood that you were not
comfortable for your customer who intended to port out from your service. As a
proof please check my frantic calls to 121 during that period, and your calls
to me offering lot many services.

8. Please share billing period information and required dues with BSNL and
inform me so that BSNL do not stop my mobile services at your incomplete and
unjustified information.

Regards

Amit Mittal
H.NO 1542, Sector 39B
Chandigarh
[protected]
[protected]

Airtel Prepaid — Deduction of Charges automatically from the Balance.

Dear Sir/Madam,

Inspite of several complaints to the "Airtel Call Centres", I am facing problems of deductions of charges of VAS Download. It was earlier used by me. As confirmed with "Airtel Customer Care" that there are some deduction of charges due to "Other Websites" which are being opened at the time o[censored]se.

The Charges which are being deducted is due to packs which are activated such gcclub.com. I complained about the same to the customer care, but also these charges being deducted without any intimation.

Request you to return back my deducted amount from the Mobile Service Providers.

If the same continues, I shall request all readers of such complaints to switch on other service providers. As they provide better facilities with better rates. They don't also cheat the customers for the unnecessary deductions which are being done by "Airtel Prepaid".

Awaiitng for an Positive revert on the same.

Regards
Shirish Chavan
[protected]

Sir,
I am a user of Airtel Prepaid Mobile service. Every 15 days I am getting sms on my mobile that Rs 30/ or Rs 10 will be deducted from my mobile balance last message being received by me on 5th of December stating that "Your News service will be renewed in 3 days. Renewal charges Rs10/10 days." from service call cerntre 555630. or bolly services subscription.

For that I have to go personally to the airtel office at Ashram road under sr no 51 Ahmedabad to deactivate the subscription. Today after really getting tired with the services from airtel office I wanted to meet the senior person to know the procedures for deducting the amount wihtout giving knowledge to the customer. (Also if I want to talk to them throught my mobile we have to deduct .50 paise or some amount per second to talk to them ) I have been informed that there is no senior person and I have to wait in que as per number given in a chit.

Sir, I am an office goer and its not possible to sit for hours together. If this is the way they take money then its better to stop the services and use the other services.

You are therefore requested to go through this content and take proper action against the service people so that without my consent the airtel should not activate any servuces to my mobile as the money which we are paying are hard earned money.

Yours truly,
Suparna Sen
[protected]

I sent a mail to airtel email customer care service and got immediate response and solution to my above mentioned problem. I also got my money back and all the unnecessary subscriptions are deactivated. Appreciate their Email Customer Care service.

The same thing happened to me also...money deducted for comedy zone...which i never subscribed for...activated DND last week.
lodged a complaint to ..and a cc to mr Rakesh Ranga. let's see what airtel can do.

Hi all sent a mail. to the customer care and got back my money..didn't expected that actions would be taken so fast...hats off to airtel customer care...

airtel internet has not average speed when 5kbps to 27kbps

I am also facing same problem. What I understood when I contacted Cochin office is that if you make few calls to the customer care they will stop this service and all your attempt to contact customer care will end up in hearing a automated message.

Shaheen

Vikash,

airtel has learnt the art of treating the customer as dirt. They wioll soon realise that negative word of mouth will haerm their business immensely.

Bal krishan Gupta, Mumbai
[protected]
[protected]@gmail.com

Airtel GSM Services — Unable to acess Mobile OfFice service

I Am not able to acess the mobile office service in a pertyicular region of my residence
since past 6 months. Costamer Care is not taking any immidete action. simly asking to
wait. I am waiting from past 6 months. plz provide me the solution for my problem
MOBILE NO.[protected]

Airtel DTH HD — Component Video not working

Hi,
I have Aitel DTH HD Connection and i'm trying to connect my tv through Component Video Cable but it's not working(My Customer ID is: [protected]

Pls dont tell like this...Our area Service team (Bangalore- 560076) is not responding on this. I'm not getting any call from them. I'm fighting on the same issue from last 15 days. I need an immedialte resolution.

I'm trying to call to nodel officer from this morning, but its always busy...seems they kept the receiver away from the phone. seems they dont want to receive any calls from customers.

I'm getting some calls from North region (Noida/Delhi) asking about the resolution. But they also not able to do any thing.

I'm wondering, Airtel need to do any miracle to migrate my dish to new satellite ?

I was frustrated with your service. I'm the Airtel Customer of BroadBand, Mobile, LandLine & DTH.

This may be the last month to me to use all my Aitel Services (Broadband, Land Line, Mobile & DTH HD)

Thanks for NOT HELPING ME !
Ramesh

Hi,

Please note that I have raised Service Requests SR#6326524 (Open from 15 days), SR#6548275 ( Open from last 7 days) to resolve the same issue.

I have opened this compliant in consumercomplaints.in on 3rd April. Even till today no one came to my home to resolve this issue. Also nodal officer number is alwasy busy ( intentionally making it busy ).

I need the correct date and time for the resolution. I'm waiting here for morethan 15 days. I'm paying the money for new channels without watching. Requesting you to understand me.

My Airtel DTH HD CustID:[protected], I have rasied complaints about satellite migration nearly 18 days back i. e on 26th March'11 (SR#6326524). Again raised one more request on 1st april'11 (SR#6548275) for the same.

You people are saying today, tomorrw to solve the issue. Please let me know howmany days it will take for the satellite migration. Its hardly 15 mins job. I dont know why you people are taking so much time to resolve this issue.

Also no response from our area service engineers (commmunications network, mobile :[protected]).

And our Nodal Offer phone numebr is always keeping busy intensionally[protected]. Receiver kept away from the phone.

I'm paying t he money for HD channels without watching...I'm treating this as very serious issue.

I need correct date and time to complete this request. I'm contacting you from many days. but there is no proper action.

Regards,
Ramesh

I'm waiting here from 20 days for the Satellite migration...Ple let me know Howmuch time you ppl take. Requesting you to respond...


-Ramesh

Finally Airtel DTH Team did the Satellite migration. They charged Rs.100 for service charge as I have raised this request in 6th month (mar'11) of my Airtel DTH Connection. They came now in 7th month (April'11) saying your 6th month worranty is comepleted so you have to pay Rs.100.

So I paid that amount for their service...But I told those service enigineers as I'm not getting good singnal from SES7 Setellite while doing the migration. I'm getting the Signal Strength 60% only. So Now my HD Channels clarity is not good and they are looking like normal channels.I have seen excellent HD picture quality with INSAT satellilte.

They are telling that for HD box we will not get more than 60% Strength. So is this the real picture clarity Aitel DTH is giving ? or this is the problem with SES7 satellite ?

Expecting quick response from you...

Regards,
Ramesh

Dear Airtel presense,

Finally, after one month fight Airtel DTH Service engineer came to my home and did satellite migration. After that I'm getting poor Singnal Strength ( Its 55% to 60 % max) . Due to this I'm getting poor HD channels. Clarity is like SD channels. There is not much difference between HD and SD channels here.

I requested service engineer to look for improvement of the signal strength. But he told This is the MAX Singnal strength you can get in HD Box.

I think for this kind of HD clarity no need to go for HD STB.

Please confirm if 60 % is the maximum Signal strength is possible in Aitel HD STB?????

else tell me the problem with your new satellite SES 7?

Finally Airtel Service Engineers charged Rs.100 to do this work. I'm not happy with this kind of poor HD quality. pls rectify this ASAP.

Thanks,
RAM

From today Starting 6:15am, I facing some other issue... All the new channels got deactivated. what t he hell is this ? Only for this new channels I requested for the migration. I have activated these new channels (Sakshi TV, Bhakthi TV, TV5 & HD Pack [ NCG, Discovery&Movies Now] 5 days back after satellite migration.

From today there were deactivated and showing the error code 4. I have sufficient balance in my account. Requesting you to resolve this issue immediately.


-ramesh

Airtel DTH HD — Airtel DTH HD - Four Issues, after several complaints still suffering

I am Airtel DTH HD Customer ID[protected].

I have 4 Issues-
1.I Topped up Rs.2000 with My American express Credit Card & was deducted immediately from my card on 18th April 2010 7.20pm but it still didn't showed up to my online account.
2. When I bought it I subscribed Ultra pack for 1 year but it is still showing Sony mega Pack with validity till 4th June 2011... one month passed.
3.I was promised for Movies Now HD, still showing unsubscribed channel.
4.I want portion of that Rs.2000 to convert my Ultra pack to Super ultra pack...

I have complained several times but fake promises only so far.... Airtel DTH service SUCKS man...

Fully Agreed... No Support Still

Dear Mr.Rakesh,

Do u guys really follow up your customer complains seriously???!!!

Still all of my above problem exists... Please resolve ASAP...

Regards,
-Imran

Call me +880-[protected]... I also mailed to your prescribed address...

No support...No Call...Nothing...Still Suffering...
Pls think 100 times before buying Airtel DTH...

Thanks for posting the response Mr Ranga. But the only resolution for this is a full REFUND. Would like that completed ASAP. Just to update, I got at least 5 calls yesterday almost forcing for installation when I DO NOT WANT to install Digital TV. That is NOT a resolution.

Would appreciate if the telecalling harassment is STOPPED and the actual resolution which is a full REFUND is done. I had all good intentions for a long relationship. But if Airtel does not value customer relationships once the payment is made on a sale, I guess its the worst brand to go for.

After this experience, I am actually re thinking my relationship with Airtel on mobile services as well. For your information, I've been a Airtel Enterprise customer with reasonably high usage.

ajit narayan

Just to update that nothings changed in the last 7 days. I've been getting calls for resolution and a promise to get the full refund back on my credit card within 7 days (this was not just a call but also a message last thursday which is a week back.) Everything but the refund is happening and I don't want to pay interest on credit card payments as a further harassment. This is NOT a Rs 100 or Rs 200 issue but Close to Rs 4, 000. KINDLY DO THE NEEDFUL.

Finally, the problem got resolved comprehensively. Thanks a lot. I was pleasantly surprised with the refund happening and also Airtel doing a great make good gesture. Thanks a lot guys at Airtel. I hope this level of service gets down to the field staff fast so that such problems don't happen.

I got another message card put up this month on 25th ... Today is 29th april and again my message card has stopped working, can i get a better service from airtel!?

Airtel DTH — Non Attendance of complaint

I have been using Airtel DTH for about 2 years now. Recently I shifted to Lucknow. For the re-installation of the dish I called the customer care on 23rd Dec 2010 Ref #4862073. They told me that the person will visit me within next 2 hrs. After waiting for a day, I called them again(24th Dec 2010) and I was given a new Ref # 4874441 with the same old assurance of 2 hrs. Since then i have been calling them continuously for the past 3 days but the service has been dismal with no response. Every time I call them they ask for my new address.
I request you to please resolve the complaint and do the needful.

Complaint Resolved.

NO ACTION HAS BEEN TAKEN TILL DATE. NO ONE CALLED ME FOR INSTALLATION OF AIRTEL DIGITAL TV CONNECTION . PROBLEM HAS NOT BEEN RESOLVED. MR. RAJAN RANGA OR ANY COMPANY PERSON DIDNOT SPOKE WITH ME FOR MY PROBLEM, IF THE COMPANY EMPLOYEE ARE LAYERING SUCH THIS TYPE OF COMMENT I THINK ONE DAY THIS COMPANY SIN. LAYERING HAS SPEED BUT NO LONG LIFE.

HARBANS NAGPAL
[protected]

AIRTEL DIGITAL TV — NON ATTENDANCE OF COMPLAINTS

ON 14/6/2011 MY AIRTEL DTH SERVICE WENT TOTALLY BLANK AND SCREEN SHOWED INSTALLATION ERROR CODE 2. I CONTACTED HELPLINE AND LODGED THE COMPLAINT.I RECEVIED COMPLAINT NUMBER 9049811 BY SMS WITH ASSURANCE OF ATTENDING TO THE COMPLAINT BY 11 AM THE NEXT DAY.TILL DATE THE FAULT PERSISTS AND FALSE PROMISES ARE GIVEN BY THE HELP LINE AND THE NODAL OFFICER.THE CONSUMERS ARE KEPT IN TOTAL DARKNESS. THE CALL CENTRES ARE OF NO HELP.

N.M.MEHTA

we are shifted from gurgaon to mumbai, despite regular followup for 12 days airtel customer care is not providing reconnection . request reference no - 8598307

Airtel Digital — non attendance of complaint

Dear Sir,

inspite of various calls on the toll free no. no body has attended the call. they gave the nodal office no. from where also there was no response.
I am at a loss where to take my complaint.

first of all thanks 4 ur concern abt my prob.
bu sir i m in serious problem please tell me da exact situation abt my number.
what i have to do next. i m in confusion state totaly.
so sir plz help me as soon possible.

thanks and regards
ashok kumar
[protected]

what resolved my problem is still the same.
i m not able to access any type of network on my sim
whenever i m registering any network its getting failed.
so now what i have to do
i m outside of india and in my sim 1800 rs balance remaining
so now what i have to do .
please take any necessary action otherwise give my money back


thanks and regards
ashok kumar
[protected]

How will this 5 days of disruption in the service be adjusted in my account?

-Abishek

very true..

Airtel DTH account: [protected]

I am facing same issue and I had posted a complaint on 14th March[protected]. As per the response from customer executive they have to realign the Dish to receive new channels and they will send technician to realign the Dish. Till now no one visited my place to realign the dish and I had posted couple of more complaints regarding the same 6559093 on (2nd April 2011) and[protected]th April 2011)

Please do the needful.

Thanks,
Krishna.

They realigned my dish after 23 days of the complain being registered, wanted money for realignment altough airtel says its free. after they went the channels stopped coming after 3 -4 hours . now again i have complained and now they want money again to come and attend to the problem !!
I have used airtel for 1 year and trust me its not worth it, NEVER will they respond to your compain in 5 to 6 days and totally unprofessional to work with. the customer service is very very poor . and are the "yes " sir " yes mam" type with no insight or authority.
If you want ot be frustrated like everyone i know go ahead but trust me you will curse yourself for going ahead with airtel DTH.
they are not interested in this business and their customer service is pathetic !! it took them 12 days to install ! and now 23 days to realign and after that my signal disappears !! what a joke even street vendors have better customer service.
regards
Gaurav

I am from Shillong. I have been having the same issue. It took 5 days for the engineer to come and try to rectify my problem. I was having clear picture but no sound and on the first day I called I was told that they will send an engineer within a couple of hours when nothing happen after 24 hours I called them back again and I was told that there was no complaint registered under my name. No one had a clue and have to provide my ID No., Cell No. and Address and after calling them for about 15 times finally an engineer came. But on the next day itself a message on the screen of my TV appear... the message of "ERROR CODE SM2". I called the No. [protected] which took 6-7 mins to connect and I was told that the problem would be rectify in about 30 mins. But the problem still remains till date. This morning I called again but did not get any response. My first complaint was on the 11/04/11. I was even told by the Customer Care in Shillong that there is a fee of Rs. 100/- to be paid.

After reading the above complaints, I guess its wise to disconnect if my problem is not rectify immediately.

regards
A. Pariat