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[Resolved]  Airtel — Leased Line Problem

Bharti Airtel Ltd
New Delhi

Kind Attn: GM Broadband

Dear Sir,

We purchased 2 Leased Lines in the month of Dec 2008 from you. We have been facing speed issues with our 512 kbps (1:2) Leased line connection for the past 45 days or so. After repeated complaints finally our representative visited on Feb 04, 2009 with a technician. After investigation it was said that the problem was due to missing bandwith setting in the router and it has been rectified. It was also told that the router will be replaced on Feb 05, 2009.

This is to inform you that the router was not replaced as promised and we continue to face the following issues with the leased line:

a) Very low speed of connectivity. As low as 40-50 kbps
c) Heavy fluctuations and very frequent glitches in the speed
d) Intermittent abnormal behaviour with low download speed and very high upload speeds

We are extremely disappointed with the way Airtel is handling the issue. Firstly it has taken your company 45 days to respond to the complaint. Despite that the problem remains unresolved. Since our entire business model is dependent on internet we are suffering heavy financial losses because of this persistent connectivity issue and the inordinate delay in resolving it. In fact the whole purpose of investing in a Leased Line appears defeated. Our earlier DSL connection was giving us much better and stable performance than the Leased Line.

You may let us know if you lack the expertise to resolve the problem. The various departments of Airtel involved are simply playing the blame game and passing the buck to each other which ultimately is no good for us and the problem remains where it was nearly one and a half months ago. This is considered a highly unprofessional way of handling customer complaints and is definitely unbecoming of an organization like Airtel.

This is our final request to you for resolving the issue before Feb 09, 2009. If you are unable to do so then please refund the advance payment and disconnect your Leased Line. We will go for some other solution with another vendor.

Looking forward to a prompt response from your end.

Thnaks

Lieut Shalabh Agrawal
CEO
Synergy Education International Pvt Ltd
A Group Company of Neo Corp International Ltd
23, Alapura, Pagnis Paga
Indore - 452007 (MP)
Tel: +[protected], 4238802
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

I disagree with Mr. Vinay as there is no use complaining even to nodal officer or the appellant authority. These guys will henceforth bully you for your payments which are not due and will never give you credit for hours where the lines were disconnected. Also, for international gateways your speed will be 50% lower to the speed you have registered. I am a sufferer of their poor service, delayed installation, undue billing dates, being bullied unncessarily by their collection department and delayed response from hopeless nodal officers.
HITESH DAGA
[protected]
TOTAL FAKE SCAM BY SYNERGY EDUCATION INTERNATIONAL PRIVATE LTD., , THEIR CALLER AGENTS CHANGE THEIR NAME AND MAKE CALLS, , BE AWARE THEIR ENTIRE TEAM OF LEADERS, IBO CORDINATOR ROHIT OR ABHISHEK, , THEY USE FALSE NAME, HIDE THEIR IDENTITY, MR AGRAWAL IS SUPPORTING THEM, , GOVERMENT OF INDIA AND RBI SHOULD TAKE SERIOUS STEPS AGAINST INDIA'S BIGGEST SCAM COMPANY SYNERGY EDUCATION..DAILY MANY INNOCENT INVESTORS ARE MADE SCAM BY THIS SCAM COMPANY, , ONCE THEY TAKE UR MONEY THEY L FORGET U EXIST..ANYONE WHO WANTS EVIDENCE CAN CONTACT ME..I AM ISSUING A PUBLIC NOTICE IN FAVOUR OF PEOPLE OF INDIA FOR ALL STATES NOT TO JOIN THE BIGGEST SCAM COMPANY HEADED BY MR, AGRAWAL, HEMAN JOHAR THEIR OPERATIONAL MANAGER, IBO CORDINATOR ROHIT WHO KEEPS ON CHANGING THEIR NAMES ARE ALL FAKE SCAM PEOPLE.. WHY GOVERNMENT OF INDIA IS NOT TAKING SERIOUS STEPS AGAINST THIS SCAMERS...I URGE ALL VICTIMS TO GET TOGETHER AND LET US HEAD TO THEIR HEAD OFFICE, , CATCH THEM IN FRONT OF MEDIA, , AND UNDRESS THEIR SCAM COMPANY TO SAVE OUR FELLOW HARD EARNINGS INDIANS..
Dear Team,

We Caxita Tech Solutions Pvt. Ltd, Cochin ordered a leased line of 1MBps(1:1) on 28-July-2011. As part of the process, we handed over a cheque No. 045440 dated 29-Jul-2011 for an amount of INR.7353 favouring M/s Airtel to Mr. Sarath Kumar, B2B-data sales, SL avenue, NH Byepass road, Kundanoor Jn, Maradu P.O, Cochin.

After that, since you haven't satisfied the clearly mentioned conditions o[censored]s, we canceled the product before further proceedings or installation on 11-Aug-2010. But the cheque or the amount has not been returned to us till now. On communicating with Mr. Sarath, he is simply lagging the matter for the last 3 months. Its more than 3 months, we are running behind you people to get the cheque back.

We really valued our association with Airtel in many channels, but now we are totally disappointed & dissatisfied with the response from concerned person at Airtel. Since we are interested in a long term relationship with Airtel, We request you to make arrangements to return the cheque as early as possible.


PRASOB KP
NETWORK SECURITY ENGINEER

CAXITA TECH SOLUTIONS PVT LTD
2nd Floor, Empress Nest
Kathrikadavu, Kaloor
Kochi-682 017, Kerala, INDIA
Mob:+91 [protected]
Ph: +[protected],[protected]
Web: www.caxita.com
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