Airtel Complaints & Reviews

This is to bring in the information that I make daily calls to phillipines with my mb no [protected] which comes under south east Asia country, before buying the card I had enquired with the customer care depptt and I was told that phillipines comes under south east Asia country and under band 2..it means normally the call rates which are Rs.9/19 drops down to Rs.3/99 per min...After confirming with Airtel I bought that card on 23 december 2008 and after proper activation made my first call..I was shocked to see that I was being charged Rs.8/50 per min as compared to Rs.3/99..I wish to draw your kind attention that even on website of Airtel its clearly mentioned that south east Asia counties is in their list..when i approached the appellate authroity first I was told by some Ms.Seema Malik that phillipines does not come in south east Asia country ..when I proved to her that it does comes in it then she sent me a mail on 05/1/2009 that phillipines does not come under their corridor ..what a joke ??they are writing in their website i[censored] call customer care its been mentioned over there also the countries name..I fail to understand why i was deprived of this services..I would like to Airtel top notch officers to look into this issue on top priority basis and tell me the truth...if phillipines does not come in their band 2 then why everywhere its mentioned on their website...vivek rawat

My airtel demo card No is [protected]. Airtel demo card requires you to make a transaction of Rs.3000/- per month in order to avail the services or demo no.
Last month i have completed the transaction which is above Rs. 3000/- and still because the details of the transactions are not updated on the airtel customer care system my demo card is converted to a normal card leaving me with no demo card free service till 10th of march.
Upon enquiry and lodging my complaint with the customer care engineers who just keep on giving us advices without listening to our complaints the answers to my grievance which was a repeated one "that our system shows us only this details". Very sad service and a really absurd and disrespectful staff/engineers Airtel has employed to hear the customers grievance.

I am also using a Vodafone demo card which is providing 100% better services then Airtel and also the network is better then airtel.
Airtel can only spend on advertising its product by signing big actors and actresses in order to sell its product rather then giving prompt attention to the complaints and employing polite engineers at the customer care section.

Airtel company and its employees should be ashamed for providing such a poor service in India which is highly competative country.

sirmadam

i have regularly received the message that your airtel friendz chat services has been activate and you have been charged 10 Rs for 10 days. whenever i did not subscribe any service like it . i lodged the complaint so many times by calling 121 and they ensure me that we return your Rs.10 in few hours but i did not get my balance plus in my balance. i contacted u on dated 6.02.09.

I REGRET TO INFORM YOU ABOUT THE FRAUD THAT IS BEING TAKING PLACE TO THE CUSTOMERS BY YOUR FRANCHISES.I WAS CALLED AND INFORMED ABOUT THE NEW SCHEME OF ZERO RENTAL, 800 CALL FREE AND 800 SMS FREE.I PAID THE AMOUNT OF RS.600 FOR WHICH I RECEIVED A PAYMENT SLIP ON 24TH OF JAN 09.TILL 4TH OF FEB 09 I WAS NOT PROVIDED BY THE SIM.WHEN I WENT TO YOUR GALARY ON 4TH FEB 09 THEY GAVE ME A DUPLICATE SIM I GOT THE INFORMATION THAT THE RENTALS ARE NOT FREE I WILL BE CHARGED 400RS AS A RENTAL.I HAVE THE DOCUMENT FROM YOUR SIDE IN WHICH THEY HAD CANCELLED OFF THE RENTAL.IS AIRTEL NOT RESONSIBLE FOR THE FRAUD DONE BY THE FRANCISED? JUST TO GET BUSSINESS THEY CHEAT AND COMMIT FALSE STATEMENTS.ABOVE THAT THE SIM IS NOT ACTIVATED TILL DATE AND THEIR STATUS SHOWS AS SIM IS ACTIVATED THAT MEANS I WILL BE CHARGED FOR THE DAYS FOR WHICH THE SERVICE IS NOT ACTIVATED .I AM PROVIDING YOU WITH THE RELEVANT DETAILS FOR YOUR REFERENCES.
AIRTEL REP NAME:MS.PREETI (VASAI BRANCH) .
KINDLY TAKE NECESSARY ACTION
CELL NOS.[protected] / [protected]
AIRTEL BILL NO.756061
PHONE NO.[protected]

--
Sami Ali
+91 [protected]

Hi there,
This regarding our Mobile Connection # [protected] the bill no[protected] dt 9th Jan., 09, the payment has been made by us wide cheque no 10005584 dt. 17/01/2009 drawn at The Fedral Bank, Gurgaon and as per our bank statement the cheque has been cleared on 21/01/2009 to Air tel. The amount is not credited to our mob.connection account. We have already submitted the request to Air tel Costumer Care and attaching the bank statement copy with this mail.

Last week also we have sent a mail regarding mob. # [protected] due to same payment problem, but still the account is not stalled.
We have also 3-4 more connections of Air tel but would like to inform you that it was a very bad experience with air tel in the past. Now hopping that it will be a good time with Air tel.

Kindly look in to the matter and do the needful.

--
Thanks & Regards
For Cogent Engineers & Electrical Traders

I have informed customer care of airtel postpaid connection to deactivate my airtel no [protected] and i also received a call from yr airtel personnel asking for reasons of deactivation.But i have come to know that the same has not been updated in the system which is not my concern.I just spoke again to customer care and he asked me to write email to [protected]@airtelindia.com and intimate the same.I will pay my outstanding dues after deducting the advance of Rs.500 that i had given at time of taking this no.I am sorry to inform but airtel has been very inefficient and i had bad time during usage of this no.Hence i had to shift to other service provider.

Past 20 days I am using Airtel Prepaid connection.Which is an Out of Chennai Number.Every ten minutes It display Simcard Update Started at the time No Network coverage.So I doesn't contact other after 5 or 10 minutes I got network coverage.After that same problem arise that is simcard update started.What i am doing to overcome this problem.If any one know the reason tell me.I am using Nokia 1600.

I am using an airtel number [protected]. On 31st January 2009, I have sent a message "RC 15" to 170, the reply which I received was "15 mins std muft paiye! easycharge kariye Rs15 se aur 15min ki std muft paiye. yeh laabh 30 dino tak lagoo. std min ka balance jaanne ke liye *121*08# dabaye. now dial *121*1# for recharge schemes & *121*1# for balance". i still have the message saved in my inbox dated 31st Jan. i made...

My mobile no. is [protected], from last three days I am getting call from 64611010 stating therein that "Thanks for using (subscription based Services) subscription serviceon Airtel WAP.You have been charged Rs. 10. Enter FunZone http:/igmobi.com." My complaint is that I have never used such service then why this kind of messege on my mobile and why should I pay for that fraud message. Please STOP immediately above service from my mobile and refund the amount charged in my above mobile account.

Dear Sir/madam,
i am really frusteted against the airtel which is the one of the useless service provider, since last two years i am complainting the network problem on my no.[protected] but till date not solved the problems, i got more than 150 reference numbers of my complaint and mails to nodal officers, but its useless to do so.my card is 7 years old so cant close the number, if somebody is listning or reading plz advice or do something on my issue.

I am hereby attaching the few mails which i had sent to the company.

Dear sir,

is anybody listning to my complaint, this is a last mail from my side after this will not give any reminders and will take a action.

thank you for the worst service

suryakant aursang


Note: Forwarded message attached

-- Original Message --

From: "SURYAKANT AURSANG" <[protected]@rediffmail.com>
To: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
Cc: "nodalofficer . mumbai" <nodalofficer.[protected]@airtel.in>
Subject: Re: Re: (Mobile No:=[protected] ) Fwd: Re: Useless Network services([protected]) Message From "SURYA





Dear Kamesh,

Thank you very much for your kind concern, but i would like to inform you that the survey had done on 27/11/08, and that person had given me the feedback that within 2 days will put the booster in my shop, but like everytime no result.

so please take the action as soon as possible.

thank you


suryakant aursang
[protected]


On Wed, 03 Dec 2008 [protected]@airtelindia.com wrote :
>Dear Mr. Aursang,
>
>Thank you for contacting Airtel.
>
>We understand from your previous interaction dated 25 November 2008, you had expressed concern over the network coverage for your Airtel number [protected].
>
>We look towards your concern and will work in resolving the same.
>
>At Airtel use stringent measurement and control applications to ensure that you receive error-free services. We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.
>
>However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.
>
>As per the Service Request number 19345842, we would like to assure you that survey is being in process and our network team would take necessary action to improve frequency post the survey in seven working days. We request your co-operation till such time.
>
>Alternatively, you can also know the status of the Service Request number by dialing *121# (toll free).
>
>For further assistance, mail us at [protected]@airtelindia.com
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Kamesh
>Customer Care Executive
>Bharti Airtel Limited.
>
>
>
>
>
>---- Original Message ----
>
>
>
>
>Dear Sir,
>
>with reference to my earlier mail n complaint Still how much more time will
>you take to solve my problem as its too late for your action and i believe
>a big company like bharti must take it seriously, dont waste money on
>advertisment for new customers just service the old customer that will give
>more business than the new duping customers.
>
>As i made again complaint to customer service and they had sent an
>executive to do the survey and he also faced the same problem which i am
>facing from last 2 years and given an assurance for booster in my shop but
>no reply.or else i have to take another root to solve my problems and my
>losses.
>
>After all i am also INDIAN(Bharti)
>
>hope to get reply.
>
>suyakant aursang
>[protected]
>
>Note: Forwarded message attached
>
>-- Original Message --
>
> From: "SURYAKANT AURSANG" <[protected]@rediffmail.com>
>To: [protected]@airtelindia.com
>Subject: Re: Useless Network services([protected])
>Dear sir/madam,
>
>as one of your estimeed customer and suffering customer from last 2 years
>till date my complaint regarding the netwofk problem not got solved on the
>above number. i think your technical system dept. is useless they cant
>solve the problem and your customer service department is now started
>giving the reason of penensula tower reference but i am asking you this
>insident happend recently and my complaint is from last more than two
>years. what should i do ? i am using this number from last 8 years, this is
>the benefit i am getting in return of that. Somebody was suppose to come
>and install the booster for that but no reply for that also.
>
>this is my humble request to solve the problem as early as possible, this is
>a last request letter from myside, i had complained in your nodel officer
>number too but its useless too.
>
>suryakant aursang
>[protected]
>
>
>On Fri, 14 Sep 2007 SURYAKANT AURSANG wrote :
> >Dear sir/ madam,
> >
> >with respect to my 100+ complaints regarding network problem, from last 25
>dec 2006 onwards, till date i have not got any solutions, only got the
>reference numbers and commitments but that are also not fulfilled.
> >
> >i am hereby sending you the reference numbers which were issued to me but
>not the solution for which i lost a business of more than 5 lacs in a whole
>year, as you are claiming you are the no.1 in network services in all over
>the india, n showing the ad on the tv but i am going to make a case againts
>that. as a company like bharti cellular is so much poor in services, till
>date i have not received a single call from your customer care always
>getting a reference number and a commitment of call in next 24 hours/48
>hours/72 hours.
> >
> >your planning dept is very slow than a government because always saying no
>time limit for solution r they previously working in
>govt.[protected],[protected],[protected],[protected], 13524922,[protected],[protected], 13524922, 13524922,[protected],[protected],[protected],[protected],[protected],[protected]...⇄
> are the few reference numbers which i got and saved and taken a copy but
>no solutions.
> >
> >As i am using this number from last 6 years and paying regularly(except
>last two months)because i not getting the solution for my problem so why
>should i pay and you can see the call divert charges in my bill.
> >
> >As per commitment received by sms saying that my outgoing and incoming
>calls are not going to discountinud but today my mobile calls are not
>outgoing.
> >
> >so as geninue customer like me are facing but paying on time.and start my
>outgoing services, i will pay the bill with interest its a written
>commitment from myside.
> >
> >if any customer relationship officers are reading this message plz do the
>needful bcoz my total business is on phone/ i will take to media.
> >
> >thank you
> >
> >suryakant aursang

Bharti Airtel Ltd
New Delhi

Kind Attn: GM Broadband

Dear Sir,

We purchased 2 Leased Lines in the month of Dec 2008 from you. We have been facing speed issues with our 512 kbps (1:2) Leased line connection for the past 45 days or so. After repeated complaints finally our representative visited on Feb 04, 2009 with a technician. After investigation it was said that the problem was due to missing bandwith setting in the router and it has been rectified. It was also told that the router will be replaced on Feb 05, 2009.

This is to inform you that the router was not replaced as promised and we continue to face the following issues with the leased line:

a) Very low speed of connectivity. As low as 40-50 kbps
c) Heavy fluctuations and very frequent glitches in the speed
d) Intermittent abnormal behaviour with low download speed and very high upload speeds

We are extremely disappointed with the way Airtel is handling the issue. Firstly it has taken your company 45 days to respond to the complaint. Despite that the problem remains unresolved. Since our entire business model is dependent on internet we are suffering heavy financial losses because of this persistent connectivity issue and the inordinate delay in resolving it. In fact the whole purpose of investing in a Leased Line appears defeated. Our earlier DSL connection was giving us much better and stable performance than the Leased Line.

You may let us know if you lack the expertise to resolve the problem. The various departments of Airtel involved are simply playing the blame game and passing the buck to each other which ultimately is no good for us and the problem remains where it was nearly one and a half months ago. This is considered a highly unprofessional way of handling customer complaints and is definitely unbecoming of an organization like Airtel.

This is our final request to you for resolving the issue before Feb 09, 2009. If you are unable to do so then please refund the advance payment and disconnect your Leased Line. We will go for some other solution with another vendor.

Looking forward to a prompt response from your end.

Thnaks

Lieut Shalabh Agrawal
CEO
Synergy Education International Pvt Ltd
A Group Company of Neo Corp International Ltd
23, Alapura, Pagnis Paga
Indore - 452007 (MP)
Tel: +[protected], 4238802

There was a call from airtel requesting that if your phone number has been selected for Hello Tunes, I clearly told the calling guy I don't want Hello Tune to be activated Instead I asked him to look in to the date of expiry of the connection because when I took the connection, it's lifetime free and expiry date was 2021 and now it is showing 2011. He said I will look in to it and get back to you. To my surprise, today I received 2 message saying your Hello Tune has been activated and they deducted Rs. 30 towards activation and Rs. 15 towards song. They set the song of their choice. Immediately after receipt of SMS I called customer care, they told me they can not reverse the deducted amount. THIS IS TOTALLY A CHEATING...

I told the customer care since you have deducted charges for a month, continue the Hello Tune for 1 month and then automatically stop. she said I did the setting in system so it will automatically stop after 1 month and not a single paisa will be deducted from the balance.

Hope Airtel will keep their promise.

i want to unsubscribe stardust from my mobile. my no. is [protected].

MY MOBILE PREPAID CONNECTION NO IS [protected] (SET NOKIA 1208)

PROBLEM
=========
MY MOBILE DISPLAY SHOW "SIM CARD REJECTED".

I UNKNOWINGLY ENTERED WRONG "PUK" NUMBER.

PLEASE HELP ME.

Dear Sir

sir me pichhle 3 saal se Airtel Post Paid Connection ko used kar rha hoon har baar bill Rs.2500 se Rs. 3500 ke bich me aata hai par last 2 months se mujhe mere bill me problam dikhai di mene airtel customer care pe call karke STD rate ke bare me puchha aur apni ueses batai inhone mujhe STD North Pack ke bare me bataya jo Rs.100 ka tha jisme North STD .50 Paise ki ho jati hai par jab bill aaya to call charge Rs.1.50 ke hisab se kate or bill me Rs.100 ka STD North Pack show bhi kar raha hai, is ke bare me Customer care pe baat kari to wo bolte hai aisa koi pack nahi hai or aapko bill pay karna padega warna no. kaat denge. Aur Customer Care par jo excutive bathe hote hai wo bohut batmizi se baat karte hai, mene apni Mangetar ko call kari par call kahi dusri jagah mil gaya fir mene dubara call kari wo U.P. me mili jab mene iske baare me customer care me baat kari to unhone mujhe ye bola sir apni mangetar ko chek karlo ki wo ghar par hai ya nahi is se pahle mene apni mangetar se baat karke puchh liya tha kyoki mene socha kahi phone chori to nahi hua par wo ghar par thi is baare me mene Customer care ke sinior Department me compaint ki par mujhe is baare me koi achha jawab nahi mila or jo U.P. me Call lagi thi uska jawab bhi nhi diya,
sir mene apne bill kabhi chek nahi hiye the par jab chek kiya to ye galtiya nikli or airtel apne aap har koi service activate karke uske charge kaat rha tha jiski humko information nahi hoti thi. jab chek kara to galtiya nikli or baat karne par batate hai system se activate ho gayi hongi. sir me apna is month ka bill bhi aapko bhej sakta hoon jisme aap dekh sakte ho jo Rs. 100 ka STD North Pack activate hai par call charge Rs1.50 ke hisab se kaat rakhi hai
sir me vishwas karta hoon ki aap mujhe achhi salah denge or inki manmaani ko rokne me meri help karenge

Dear sir,

iam getting SMS from 64611010 thanks for using subscription service on airtel WAP yo've charged rs 10.

I had subscription for text based service in airtel WAP through
http://igmobi.com. iamlosing rs 10/-per day. iwant to deactivate this subscription by today. please be kind enough to deactivate this subscription to day my cell no [protected].

Dear Team,
I am Postpaid Customer with AIRTEL Mobility since 28th Oct, 2007 and inspite i have already registered for DND on 31st Oct, 2008 i am getting Promo SMSs on daily basis since 16th Jan.2009.
The height was then when from 16th Jan, 2009 i started receiving SMS from 543210 (SANTA BANTA JOKES).Team i want to bring your concern that inspite i have not registered for SANTA & BANTA JOKES then also i am receiving on daily basis from 16th Jan, 09 onwards.
I called 121 and tried to share my problem, but then even they were not able to help because from SYSTEM this service of SMS is not activated, so even they were helpless.
So finally on 20th Jan, 09 i talked to Ms.Prachi at 1500 hours and i was told that she will escalate the issue to Technical Team and within 24 hours this service will be stopped but then again on 21st Jan, 09 i received the SMS.Then finally i talked to Retention Dept (Mr.Nihar Ranjan Das);he said that it might be possible that my SIM Card might have some problem so he guided me to visit nearest ARC so that my problem can be resolve;so i visited ARC Kalyani Nagar (Pune) on 21st Jan, 09 at 1630 hours and met Centre Manager Mr.Amol ( [protected] ) but then he tried his level best but then he couldn't stop this SMS.
One more thing i would quote abt Mr.Amol that he was very cooperative and personally was in touch with me;informing abt the improvement.

With Regards
Abhinav Anand
[protected]

i am using airtel postpaid CUG connection. this month (jan) onword airtel communication company send me unused calls bill that was not correct.due to my transfer i want to disconnect my cell no [protected].when my executive went in airtel office to pay whole bill amt, then they said to pay 1245/-rs actually amt was 671/rs plus 324/rs-that was not correct amt even last month comp send me 260/rs for due date 08/01/09 and i deposited it on 03. 01.2009 is in advance.

kindly reduce my bill amt otherwise i will go in media along with consumer cour either revert me as soon as upon my cell no [protected]

regards
RAJ KUMAR VERMA
CELL NO [protected]

sir,
As iam a long time customer of airtel prepaid, As i lost my sim card {[protected]} on 23/01/09 as i was not well i could not inform for cancelling or blocking of my sim to airtel but i made a point to visit on 29/01/09 i approched airtel out let in RT nagar which is situated in Girija complex.

Thy issued me a duplicate sim for the same number also iasked them to migrate my prepaid connection to postpaid which they did and i took the a plan {AES 248} they assured me of getting connected with in 48working hrs also i paid them cash of Rs 300 in cash & also i gave all they address & ID proof copys to them.

Then on saturday the 31/01/09 i visited the out let in RT nagar again to tell them that its not been activated till the day as i visited them in the evening around 6pm or after 6pm as i dont remember the time but i got very rude answers from one of the fat female executive like {you should wait till its processed or you can live } which i felt very insulting and she aked to wait till monday 9th feb 09 or tuesday 10th feb09 it will get activated.

But when i went again on 11th feb 09 evening at around 7:30pm they made me sit &then made to wait till 8:15 pm after waiting such long time they asked that they will activate on 12th feb 09 as they have already sent to some back hand people when told my urgency to recieve &make calls they have no little concerned of it as it was late for those girls i asked them that let me give you time till tommarow as you are girls and need to be home so i let cursing airtel for the problems they put me in .

Sir when i called them today one of the girl who was very help full all the time from that out let itself her name is FARHA when i called her & asked about my connection she asked that senior fat female executive and told me that it is in process and it will take another 2 or 3days to activate that is on 14th february 09 which is not tolerable at this time o[censored]rgency.

Sir can you please look in to my problem coz i dont thing they are understanding my urgency of connection immediately sir this is my first time iam complaining to you hope you will help me in this kind of situation coz iam not avilable when my boss in UK or any of my family members are not able to contact me in emergency.

Sir i dont want any harsh action on the executive as they are not properly trained to attained the customers complaints airtel should provide with that .

Thank you,

Mohammed akmal

i am the holder of connection from airtel mobile number [protected] and i being being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel WAP. you'hve been charged Rs.10/-.Enter Fun Zone http://igmobi.com
I have five time lodged a complaint on the airtel service number 121 and they assured me that this will be got deactivated within24 hours . but nothing has been done so far. there are number of customer like this being exploited daily. please help us into the matter, thanks