Dear Simi
I have the following reference numbers from BOBcards-Visa which I got telephonically confirmed: RN 0418 RM0443 for the amount of Rs.899 - each
You can get them at :
[protected] / 2283 1945 / 2202 0630 / 2283 2827
Toll Free Nos:[protected]CRM - 9 am to 6 PM except national holidays and Sundays.)
[protected]Authorisation)
As far as your service portal is it is abysmal and the inconvenience caused to us is great..Today, the incoming got cut without notice. And the business lost is as much as 200, 000 INR.
Regards,
Ramesh
-------Original Message-------
From: Appellate.[protected]@Airtel.in
Date: 10-Aug-2009 4:01:48 PM
To: Ramesh
Subject: Re: [protected]
Dear Mr.Ramesh
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 9th August 2009, regarding mobile # [protected]
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We wish to inform you that we have already registered your complaint on Payment not posted for the above mentioned mobile number against the Service Request Number: 27988524.
We request you to send us the Scan copy of the bank statement with below details to initiate further action.
1) Payment date
2) Payment time
3) Bank name
4) Branch name
5) Alternate number
Please find the below mentioned Outstanding details: Invoice No Invoice Date Due Date New Charges Total Adjustments Paid Total Payments Balance Due Dispute Charges
[protected]/08/2009 27/08/2009 795.83 0.01 -0.01 795.82 0.00
[protected]/07/2009 27/07/2009 556.83 0.00 0.00 556.83 0.00
[protected]/06/2009 27/06/2009 567.49 0.00 -224.34 343.15 0.00
[protected]/05/2009 27/05/2009 504.99 0.00 -504.99 0.00 0.00
[protected]/04/2009 27/04/2009 470.09 0.00 -470.09 0.00 0.00
We wish to inform you that an amount of Rs.1695.80 reflects as an Outstanding amount for the above mentioned mobile number.
We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]
We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm
"Ramesh" <[protected]@hotmail.com>
[protected]:03 PM
To <Appellate.[protected]@Airtel.in>, <[protected]@airtelindia.com>, <nodalofficer.[protected]@airtel.in>
cc <[protected]@trai.gov.in>
Subject Re: [protected]
P Please do not print this e-mail unless it is absolutely necessary P
Dear Simi George:
Thank you for a wonderful automated type of reply. No pun intended. I am so sorry for the reason to be with Airtel, for these years and I am just waiting for the number portablity to happen.
As a Service delivery person you have not read my email transcripts properly, and I am at a receiving end because of your website not delivering the appropriate quality of service.
One of your officers again called up on Saturday, the 8th August 2009 around 130 PM and the reference number for this call is F[protected]. He had promised to set right the issue in 2 hours which is yet to come for your company.
An earlier instance for my other number, the payment was taken for 5 times in advance, by your website...And the company did not care to refund the amount. The justice has to be served right.
For one payment delay-that is not on my part, you have penalised and the respect has vanished for the customer...You call this customer service
And shame on your services...
Hope TRAI gives me a redressal. I am also filing a complaint in the local consumer forum for your service failures.
You treat customers who have been with you for long like this, I am sure Airtel has to bite dust.
Thanks and Regards for the shabby treatment.
Yours Sincerely,
Ramesh.R
-------Original Message-------
From: Appellate.[protected]@Airtel.in
Date: 08-Aug-2009 2:52:58 PM
To: Ramesh
Subject: Re: [protected]
Dear Mr.Ramesh
Thank you for contacting Airtel contact center.
We refer to your e-mail dated 6th August 2009, regarding mobile # [protected]
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We regret to inform you that the payment has not been updated for the above mentioned mobile number.
We request you to send us the scan copy of the bank statement with clear details to initiate further action.
Invoice No Invoice Date Due Date New Charges Total Adjustments Paid Total Payments Balance Due Dispute Charges
[protected]/07/2009 27/07/2009 556.83 0.00 0.00 556.83 0.00
[protected]/06/2009 27/06/2009 567.49 0.00 -224.34 343.15 0.00
[protected]/05/2009 27/05/2009 504.99 0.00 -504.99 0.00 0.00
[protected]/04/2009 27/04/2009 470.09 0.00 -470.09 0.00 0.00
We wish to inform you that an amount of Rs.899.98 reflects as an Outstanding amount for the above mentioned mobile number.
We regret to inform you that the above number is barred due to Overdue amount of Rs.899.98.
We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected].
We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com
Thanks & Regards
Simi George
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 PM
"Ramesh" <[protected]@hotmail.com>
[protected]:52 PM
To <[protected]@airtel.in>, <nodalofficer.[protected]@airtel.in>, <appellate.[protected]@airtel.in>
Cc <[protected]@trai.gov.in>
Subject [protected]
P Please do not print this e-mail unless it is absolutely necessary P
Dear Sir:
I am very sorry to have availed your services and for being a dutiful subscriber.
Despite assurance by your officer, that the services of calls outgoing will not be cut, the doomsday happened.
I have been given calls from your call center for- having not paid bill status. When the customer is sighted by these telecom companies at large, is that when he /she does not pay...In this case it is the fault of the service provider for having given a faulty website design and further nuisance.
I called up your call center today evening, and was assigned the code F[protected]. I am going to the consumer court for having been denied the privileges your company has to render on payment. The transcript given below of the mails sent in by me and the reply given have been enclosed for your reference.
Regards,
Ramesh
From: [protected]@airtelindia.com
Date: 01-Aug-2009 5:37:30 PM
To: [protected]@gmail.com
Subject: Re:[protected] [|BAL|[protected]|[protected]|]
Dear Mr. Ramesh,
Thank you for contacting Airtel.
You have expressed concern over the delay in payment updation for your mobile number [protected] and to activate the mobile number .
We understand your concern and will work towards resolving the same.
We would like to inform you that your mobile number has already been in active status effective from 01/08/09
Regarding the payment updation:
We wish to confirm that your concern has already been registered and service request number is 27988524
and we would revert to you on or before 06/08/09
Henceforth, we request you to kindly revert to us with the subscriber official mail address.
For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel
Warm Regards,
Mohammed Usman
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 01/08/2009 16:53:45
Subject:[protected]
Dear Sir:
My number[protected] was deactivated for payment dues today.
However I had made payments which was debited twice by my bankers on the 27th July 2009.Your website did not return its acknowledgment for the payment both times.
I had called up your call center and told them about this problem which they told me that the issue would be resolved.
I was put into great embarrassment by the deactivation and called up your call center and told them about the friendliness of your website and the impersonal answers given by your trained staff.
I have the following reference numbers from BOBcards: RN 0418 RM0443 for the amount of Rs.899 - each.
Thank you for a wonderful service
Regards
Ramesh
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Airtel — false address Verification report
I dont remember exactly but it may be the 1st or 2nd of June 2009, when i went to the airtel outlet named mobile shoppee at Gandhi bazaar, Bangalore to get my prepaid connection migrated to postpaid. Everything was fine till then, i signed a form got a new sim which i was supposed to insert when the account was activated and an executive was to come to my office the next day to collect the docs and the money(Rs.500).The executive came, i gave him the papers he wanted and RS.500, i asked him for a receipt for which he phoned his office and they conveyed me that a receipt will be generated after the account was activated. Fine i believed them
The exec said that it would take at least 3 days for the migration, fine, after 4 days nothing happened so i went to their office and inquired and the reply i got was that the Sim provided to me was technically unfit so i had to be given a new one. When i asked why was i not informed till now and that too wen i have come down to the place, they had no answers. well fine that level of shoddy service we Indians have come to terms with our so called world class service providers.
New Sim New Day.
3 more days gone, surprise nothing happened(or is it a surprise???)
early morning went to their office was assured that it will happen that very day.
Again no surprises nothing happened.
Come afternoon i again visited their office, they said that a AV was done on my resi which i confirmed was done and my brother had met the guy and also i told them that i had recd a phone call frm the airtel off., regarding a visit to my business place, had given them the directions and the timing to come any time before 2:00 pm but had no visit.
They now said that they wanted a resi address proof, an executive came down to my office, i gave a signed photo copy of my Bank Pass book(which has a photo on it and is a PSU bank).
i tod the person that he will need the transaction parts too but he contacted his office and said that it was not necessary.
Again no prizes for guessing nothing happened.
I again went down to the centre and the reply i got was so shocking that it in my books it wud be termed as the joke of the century.
The mail they recd from the AV dept. was that a person had visited my office, met the front office executive and that he was refused to be provide with my details.
Now comes the joke part.
1. I am small time businessman( i run my own trading business and have no so called front office(though i wished i had one, so emphatically stressed upon by your exec.)
2.I had given the nearest land mark as Deluxe roadlines office( in your AV report it was mentioned as Deluxe bar, may be the thought process of the caller who took my details were somewhere else )
I told them clearly that no AV was done and nobody contacted me, so the guys at the shoppee told that ok give us one more day and we will see to it.
this was getting on my nerves now, how big or small a person may be but time is precious to all and sundry.
the next day they said that the report was that they tried to cantact me but the phone was not reachable, i told them that i was in the office the whole day, showed them the call register where i had received and called people from around India.
i gave them a final days time to rectify it or else return my money.
Yesterday evening they were still unable to do that, they said that the money cant be refunded before 40 days, i confronted them that how can that be when no receipt was generated and they had no answers