Dear Sir,
Please find herewith the complaints register by me to customer care of Airtel regarding inside room coverage issue which is still not sorted out by them inspite of 5th reminder sent on 3/08/09
I request you to look in this matter and do the necessary thing at the earliest.
Regards,
Atul Kadam
Details of the mail sent are as follows:
Dear Sir,
This is 05th reminder which i am giving to u techincal cell from past two months in am hearig the same thing but still no work toward sorting this problem has been done from your side. I am also disappointed with your false statement and commitments towards this I have received a call from your customer care stating that my one month rental would be waived off from next bill. I am sorry to say that the company like yours giving a commitment but not at all following the same. The bill of July 2009 which i have received two to three days back donot contain any such waiver of monthly rental. Now I am forced to lodge a complaint against all these matter in the cousumer forum which would furhter deal with the situation
I have already provided you the required detials well ahead in my first mail itself but still providing the same as per your requirement
.) Exact location with Landmark - Hotel Jewel Resort Room No. 122 Lonavala
2.) Floor Number / Basement - First Floor
3.) Number of Signal points - One
4.) Handset model - W700i Sony Ericsson
5.) Alternate contact number - [protected]
6.) Type of Complaint - Regarding Internal Coverage.
This is for your information and further needful please
Regards,
Atul Kadam
[protected]
----- Forwarded Message -----
From: Appellate Mah
To: ATUL KADAM
Sent: Fri, 31 Jul 2009 18:25:51 +0530 (IST)
Subject: Your Airtel Number [protected]
Dear Mr. Kadam,
We acknowledge the receipt of your email dated 29th July 2009
As per the updates received from concerned department, we wish to inform
you that there is temporary network issue at the given address and
same will be rectified soon. We request you to kindly revert us in case
of any issues faced in this regards with following details
1.) Exact location with Landmark
2.) Floor Number / Basement
3.) Number of Signal points
4.) Handset model
5.) Alternate contact number
6.) Type of Complaint
We appreciate your valuable subscription with Airtel and will be glad to
have a chance to be of any assistance to you. Should you require any assistance,
do SMS us on 121 from Airtel number or email us at [protected]@airtelindia.com.
With regards,
Best Wishes
Appellate Authority
Bharti Airtel Ltd.
"If you are enjoying discounts on sms you will be charged at normal
rates on 2nd August as per TRAI Directive"
Dial *121# (Toll Free) to get instant information on your mobile account.
Note: - The working hours for Appellate Officer are between 9:30 am to
6:30 pm from Monday to Friday.
ATUL KADAM <[protected]@indiatimes.com>
[protected]:28 AM
To
Appellate officer <appellate.[protected]@airtel.in>,
Airtel <nodalofficer.[protected]@airtel.in>
cc
Subject
Reminder 04 [protected] Indoor Coverage
Issue not sorted inspite ofcomplaint
Dear Sir,
Please refer the trailing mail and treat this as reminder 04 as the problem
is still not solved problem still persists.
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Cc: Appellate officer <appellate.[protected]@airtel.in>
Sent: Tue, 21 Jul 2009 09:48:34 +0530 (IST)
Subject: Reminder 03 [protected] Indoor Coverage Issue not sorted inspite
of complaint
Dear Sir,
Please refer the trailing mail and treat this as reminder 02 as the problem
is still not solved problem still persists.
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Cc: Appellate officer <appellate.[protected]@airtel.in>
Sent: Thu, 16 Jul 2009 17:19:44 +0530 (IST)
Subject: Reminder 02 [protected] Indoor Coverage Issue not sorted inspite
of complaint
Dear Sir,
Please refer the trailing mail and treat this as reminder 02 as the problem
is still not solved problem still persists.
Regards,
Atul Kadam
[protected]
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Cc: appellate mah <appellate.[protected]@airtel.in>
Sent: Fri, 10 Jul 2009 11:24:32 +0530 (IST)
Subject: Reminder 01 [protected] Indoor Coverage Issue not sorted inspite
of complaint
Dear Sir,
Please refer trailing mail and treat this mail as a reminder for the same.
Regards,
Atul A Kadam
[protected]
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Sent: Tue, 7 Jul 2009 14:36:30 +0530 (IST)
Subject: [protected] Indoor Coverage Issue not sorted inspite of complaint
Kind Attn: Cheryl Periera
Dear Sir,
This bears reference to the complaint filed by me on website reference
no. 22030616 & 22012155 regarding indoor coverage are still not sorted
from your side although the complaint is saying closed but the problem
still persist. After lodging complaint no. 22012155 on 26/06/09, i received
a call from customer care stating to switch off my mobile and restart it
after a while then the problem would not be thier after doing as per the
instruction still the problem continued.
Then on 01/07/09 once again i lodged a complaint 22030616, wherein i received
one more call from customer care stating to make observation for two to
three day work is in progress and once the work is completed you will get
a confirmation call. But as of today i.e after six days (07/07/09) still
the problem persist and it was shocking to see the complaint no. 22030616
closed from your side. Now I am literally fed up of writing these complaint
and getting no response from your side and that too the site is not working
properly one have to write complaint repetedly in reply we get a message
o[censored]nable to process.
I have been using airtel since three years and all my family members are
using airtel and i am sorry to say if this is the response what you give
to your customers then i dont have any option but to shut down all my airtel
connection (4Nos) at a time and switch to some other operator.
A positive step in this regard from your side would be highly appreciated.
The type of problem faced by me is briefed below,
Place- Room No. 122, Jewel Resort, Lonavala, Pune 410401.
It is a company provided bachlor accomodation almost nil or less coverage
in room have to go outside some where in open or in corridor to make a
call.
Call drop is frequent if you make a call from room
Looking forward for a positive action in this regard.
Regards,
Atul A Kadam
[protected] Mobile No.
Regards
shikha