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[Resolved]  Airtel — SMS pack

I have recharged my airtel account with Rs.67 for activating SMS pack.But even after recharging successfully, airtel is cutting my balance for messages. Customer care says its a technical problem and will be resolved in 24 hours. After 24 hours they send message that problem is resolved. But it is not yet resolved and my balance is reducing for every local or national message.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  28 Comments     Updated: ShareTweet

Comments

Airtel — having problem with national sms service

i have an airtel account of this no-[protected], from past two months i have activated national sms package worth rs. 49/- and 108/-, but smsing on few nos rs. 1.50/- are being deducted from my main account, i have registerd many complaints to the company customer care representative from last 15 days but i didn't get any response.
Please sort out my problem.
Thank you, hope u will look after my problem as soon as possible.
i am using my airtel no. from last three years, my complain is that i take Rs.36 sms pack for 360 free sms but whenever i m sending any msg to my no. it will be cant send to any of no. i want to send.so plz solve my problem.i also register my complain on airtel custormer care but they dosnt solve my problem.

Airtel — inconvenience cause by irritating sms

despite complaints many times sms jokes from service number 55382 are recieving pls unsubscribe me immediately ......................
Sir,
I am an old customer of Airtel having this connection for more than 7 years.
Its a postpaid connection and I have subscribed to SMS pack-25 which gives 250 SMS (Local + National )in Rs. 25 every billing cycle .
This pack is active for more than 2 years now. My aim for having this SMS pack was to have a discounted SMS mainly in festive seasons on Holi, Deewali, New Year etc. Yesterday on 15/10/2009 I received a SMS from Airtel informing that all free/ discounted SMS will not be applicable on 16th/17th octuber. And it will be charged at normal rates.
I complaint to this because if a person is subscribed to a package, he is subscribing for a reason i.e discounted SMS. If the main objective of package is not fulfilled then whats the use of promoting these offers. It has been very cleaver motive of Airtel, who are befooling customers like me. If the pack is not used for the peak need then whats the use. Its a purely attempt to misguide the customers and a clear case of cheating and not compling by the rights of the customer. A monthly pack is applicable for the whole month and Airtel can not have it's discretion to offer it on the days they prefer. It should be brought to the court and Airtel should be sued for this. There are amny others who are having these packs. Please help. Its not a matter of money but principles.
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AirTel — sms scheme

I am the retailer of Airtel. I have recharged of Rs. 102/- on [protected] (this is a sms scheme 15000 sms in 102/- val. 30 days) on 12.1.2010 at 6.58 pm, transaction Id :[protected] but after about 60 hrs. customer has not received benefits of the scheme, customer has complaint about the matter to me, i inquired in customer care, than told me scheme will activated within 24 hrs. that customer has complaint again. than... on 14.1.2010 I inquired to customer care. he told me scheme is activated. but that is not true, i inquired again that he told our executive called you within half & hrs. but today 15.1.2010, 10.45 i talk to mr. kamlakar (Customer care person) he told me you didn't recharge on this number, how is it possible, customer received sms & i am also received confirmation sms. now mr. Kamlakar told me again our executive called you within half & hrs. they did not roll back Rs. 102 otherwise give benefits of scheme.
I had applied for a internet broadband connection from airtel by giving security amount of rs 1000 for unlimited plan at sector 11 noida . Mr, prakash(Executive from airtel, [protected]) told me that connection will be in running condition after 2 or 3 days . after one day the lineman came from the company and wired the connection at this time only installation was pending . then after 5 days when noone come for the installation i called up Mr. Prakash for the same but his cell was switchoff for continous 2 days by hook or crook i met him and discussed abut the problem he said that area(sector 11 noida) is blacklisted and connection can't be installed here but the point is to be noticed that in this area(sector 11 noida) already 3 connection of this company are running . when an area is blacklisted how u can run so many connection i that area . that was very little issue the main fact of this issue was while Mr. prakash was taking security money for the connection he commited that he will prepare fake document for u which ere needed for the connection i asked Mr. prakash what can be done in this case he suggested me talk to his boss Mr.nishant sales manager of this area(sector 11 noida ). i called Mr, nishant and discuss about my problem Mr. nishant said that Mr. prakash if fresher he does not know about the area ur connection will be ok within 2 days . i asked me to call him after 2 hours for the confermation of the connection status . after 2 hours when i called Mr. nishant he said in that area(sector 11 noida) our cable is faulty therefore it will take some time after that day ... ithink

Airtel — reduction of balance and not activated call pack of 33

i made my complaint on 21 feb but my problem is not resolve till now,
after having a recharge of 33 rs isd call rate pack my call rate is not reduced. the customer care executive give me the time but they exceeds more then 48 hours and if i had to make to usa it charging me rs 6.40 instead of 1.99 after having a pack of 33rs for isd calls.
the airtel is not resolving my problem some action should be against themso much harrassment am suffering because of their lack of services.
The Same problem I am facing. I too have recharged my airtel account with Rs.67 for activating SMS pack dated[protected]...
But even after recharging successfully, airtel is deducting my balance for every local and national message from my account.
Customer care says its a technical problem and will be resolved in 24 hours.
From the date[protected] till date I have register 8 - 9 complaints daily.
The Customer Care Executive assures me to resolve my problem within 24 hrs.
After 24 hours they send message that problem is resolved. But it is not yet resolved and my balance is reducing for every local or national message...
That's what I think Airtel has planned to Harass the customers for just their Customer have recharged their account to 67 sms pack to enjoy the service.
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I m not Satisfied with the Customer Care...So I disagree for their attitude towards Complaint..
Airtel could be crowned as "NETAJI"...jo sirf promises dena jante hain...pura karna nahi jante hain...
i als ohad the same issue and i contacted the customer for a hell lot of times.
Each time some rep attend the call and says, "your complaint has been registered and will be resolved in 48hrs".. this happened several times without any change. today i even got a msg from AZ-services, saying, the issue has been resolved. still that bloody SMS problem is there..
this is very poor a service and i need a refund and solution for this issue ASAP.
I had trust in airtel for the last four years. please dont loose it.
Dear sir,
I am using a airtel mobile no-[protected] i have activate the sms pack on 23rd feb.2010 as per compony thare are 200 local or std sms in a day is feee. But last two day compony deduct my sms charge 1Rs. per sms. i have many time call to customer care but he in unable to resolve my problem so kindly help me.

thanks,
pawan kumar

[protected]
Dear Sir,

It's been a regular practice from Airtel. Whenever I've gone for a sms pack it has always harrassed me. It starts deducting amount from your balance & then you keep trying to lodge a complain in their never responding customer care. After calling 10 times somebody will recv. your call & will say hello hello sorry we cant recv your voice & disconnects the line. After 2-3 times you would be able to give them your complain. But this is such an irritating process that you think of better let the amount get deducted from my balance.
But my question is if they can't run such schemes then why do they start for? to harass customers? to waste there time?..
Now again they have started charging Re.1 for a single msg. In this way very soon Mr. Mittal will become World's most richest man.
If you can solve out my issue then I'll be highly thankful to you.


Regards,

Navin Sharma
Cell:[protected].
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Airtel — sms pack problem

i had subscribed to 350 daily local and national and sms pack..all was going well till i subscribed to 98 internett pack..now all i see after sending sms is last call 1.00 inr .local sms =49 inr left...and sms are not counting in my daily count...please look up to the matter..
[protected]
I recharged of Rs 80 to avail free sms to local and national number. But, even after recharging I was charged Rs 1.50 for national and Rs 1.00 for the local message. Called up the customer services (121) and thrice my call was disconnected. Finally got to speak someone and she kept on on never ending hold. Finally left hope and stopped calling. I am still being charged. It is not the matter of getting charged. But, the surprising things is that the customer service of the Airtel is awful. I am now thinking to changing my service provider as I am not at all happy with Airtel.
Dear Sir,

I have activated airtel 52 SMS pack on my airtel which gives 500 sms everyday, but the company has suddenly changed the plan without notice to 100 sms per day. this is unjustified as i activated the sms pack for the benefit and it is denied without any information.

So I register a complaint for the inconvenience caused to me. Kindly do the needful and oblige.

Regards

Geeta Shetty
[protected]
Dear sir,
I recharged my Sim with a value of Rs.33 for which i should have got 15000 sms balance. But i only got 3000. I tried contacting customer care for more than 20 times.I even get charged 50 paise every time for calling them but they didnt bother to attend my call.

I would like you to resolve my problem.

Thanking you
Sarthak mishra

My number- [protected]
Email- mishra.[protected]@yahoo.co.in
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Airtel — message scheme

i have recharged a message scheme of rupees 24....but m not able to send messages to anyone..................
and m also not able to call the customer care for complaint........

Airtel — DEDUCTING BALANCE FOR MSG EVEN AFTER HAVING MSG PACK AND ON

MY NO IS [protected], ON 27TH OR 28TH FEBRUARY I TOOK A MESSAGE PACK OF 35 RUPEES. THE VALIDITY FOR THIS IS 30 DAYS. ON 7TH MARCH I FOUND THAT SUDDENLY RS 1 IS GETTING DEDUCTED FROM MY ACCOUNT. I CALLED UP THE CUSTOMER CARE AND ONE EXECUTIVE TOLD ME THAT THE VALIDITY OF THE PACK IS STILL THERE. HE THEN TRANSFERRED THE CALL TO ANOTHER CUSTOMER CARE EXECUTIVE WHO TOLD I HAVE NO SUCH PACK THOUGH ON 7TH MORNING THOUGH I HAD ZERO BALANCE I COULD SEND MESSAGES. AFTER TELLING HIM THE FACT HE ABRUPTLY DISCONNECTED THE CALL. BEWARE OF AIRTEL. THE WORST NETWORK PROVIDER.
My number is [protected] and the sms balance enquiry

For this i have booked the complaint in customer care as well as in air world. Within last 22 Days i have sent 100s of messages but it seems airtel is least bothered about its customers. My problem has not been solved yet because of which i am unable to chesk the balance , my local sms balance and the airtel to airtel local balance which can only be seen through

It seems airtel is least interested in customer satisfaction and simply does not believe in providing a good service.
Complain No:-CBNRA[protected]

Airtel — rates r same although I have got activated sms received from company

my number is [protected]

I have got a call from Airtel as have applied for port as I m getting lower call rate from Airtel so I have decided to go in Aircel ,
But customer cair person tell me that Airtel will also give u that same call rate ie.
1pasa/2 sec

And it is active on 18 feb
But still not active
On 8 march I have got a sms from Airtel
That u r special offer is bald now . All local call r Are 1 p /2 sec ,this offer is free foe one month and there after 1 rs will be charger daily

But after 4 days I m being charge as it was before ,i tried to call coustmer cair but my number is bared

What to do plz help
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