Airtel Complaints & Reviews

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 07/03/08, our subsequent reply dated 07/03/03 and service request number 15830963 for your Airtel number [protected].

After verification with the concerned department, we would like to inform that, we had provided you following benefits as per table below. The same is reflecting in your subsequent bills.
Benefit Start Date Stop Date
15% discount on bill for six months [protected]
50% discount on charge and charges for three months [protected]
Local free airtime worth Rs.100/- [protected]


As you have been associated with Airtel for the last two years, as a gesture of goodwill, we have provided credit of Rs.278.25/- towards discount to your account on 10/03/08. The same would be reflecting in your subsequent bill dated 03/04/08.
Discount Amount
15% discount on bill for six months Rs.94.26/-
50% discount on charge and charges for three months Rs.71.63/-
Local free airtime worth Rs.100/- Rs.112.36/-
Total Rs.278.25/-


Further, we regret to inform that, we are unable to accommodate your request for further discount in your bills.

Alternatively, we kindly request you to clear current outstanding of Rs.350.16/- before due date 21/03/08 to avoid late payment charges.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority


Appellate MPCG/CSD/MP&CG/Airtel/BTVL
[protected]:14 AM
To vishal trivedi <[protected]@yahoo.com>
cc
Subject Re: i am not satisfied with airtel---very slow airtelLink


Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 07/03/08, regarding billing for your Airtel number [protected].

We would like to inform that, your complaint regarding billing has been registered by us. Please be informed that, your service request number for the same is 15830963. We request you to make note of this reference number for future communication and correspondence.

We would revert to you with the resolution till 11/03/08.

Alternatively, you could view your service request status by dialing *121*15# (toll free) from your Airtel mobile number.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority


vishal trivedi <[protected]@yahoo.com>
[protected]:23 AM
To Appellate.[protected]@Airtel.in, NodalOfficer.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel


Dear Mr.
yesterday i told you that is true ...today i have recived my bill on your airtel site in my account in this bill no any discount and no any compensation given by your side ...how it is possible in this mailbelow mention three packes are attech on my number so how it is possible...that is airtel...again tell him thta is the airtel...that is customer satisfaction...that is airtel working...very good airtel...Ek airtel se pareshan customer


Regards

Vishal

Appellate.[protected]@Airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 06/03/08, regarding billing for your Airtel number [protected].

Our team is working towards the resolution of your complaint. We will get back to your shortly.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority

vishal trivedi <[protected]@yahoo.com>
[protected]:18 AM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel

Dear sir/madam
Today itself I have check my bill on your airtel.co.in side in my account so the total outstanding is show approx 628/- and due date is 21/03/2008.so the problem is that in my account your full bill detail is not update ...what is the breakup of 628/- outstanding so how I have check in bill you have consider my discount's .I have call on 121 (11.0 am 06/03/2008) so they told me your bill detail update after 24-48 hours. I don’t understand if my bill cycle is 02/03/2008 on every month and today is 06/03/2008.so why tacking airtel so much time. And I know if I have call tomorrow on 121 they again told me your bill update after 24-48 hours... that is the position and working in airtel...main problem is that your bill hard copy I have received after 10-15 days of bill generation date ...before 1-2 of due date...if I have miss that time so how we check...discounts in bill...pls take necessary action

Regards
Vishal Trivedi

[protected]


NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 09/02/08, regarding stopping of your Airtel number [protected].

After verification with the concerned department and as per your discussion with our executive Ms. Meghna, we would like to re-confirm that, your number has been restored with effect from 09/02/08 as per your request.

Further to this, we would like to confirm that, we have provided 15% discount on bill for six months, 50% discount on charge and charges for three months and Local free airtime worth Rs.100/- in your account with effect from 09/02/08.

Alternatively, you could also view the current rate plan details on your mobile screen by sending SMS "BP" to 121 and you could also know details of various bill plans on your mobile screen by sending SMS "NBP" to 121 or by logging onto www.airtel.in and selecting My Airtel.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer
vishal trivedi <[protected]@yahoo.com>
[protected]:03 PM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel

Dear officer i tell him to your all officer for if you have disconected phone friest inform me than they they have disconnected without any pre intimation how it is possible and your outlet are always busy once we have go there and wait at least 30.45 minute every time how it is possible.so pls you have to take action on your end.

REGARDS
VISHAL [protected]



NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 08/02/08, regarding service request number 15514645 and disconnection for your Airtel number [protected].

We are truly disappointed to learn that you have decided to disconnect your Airtel number. We would be happy to do anything we can, to have you as a continued member of the Airtel family.

After verification with the concerned department, we thank you for using our services and confirm that the connection has been disconnected with effect from 09/02/08.

Alternatively, we request you to clear your bill dated 03/03/08 which would be showing rent and usage upto 9th Feb'08.

We cherish your association with us and look forward to being of service again should you wish to take a mobile connection with Airtel in future.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:25 PM To NodalOfficer.[protected]@airtel.in
cc
Subject Re: i am not satisfied with airtel

Dear

This is correct Ref.no 15514645 .pls take neccesarry action for same.

Regards

Vishal trivedi
[protected]
[protected] alternate no

NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 08/02/08, regarding disconnection of your Airtel number [protected].

We would like to inform that, your request regarding disconnection has already been registered by us today. Please be informed that, your service request number for the same is 15514645. We request you to make note of this reference number for future communication and correspondence.

We would revert to you with the resolution till 18th Feb'08.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:00 PM To NodalOfficer.[protected]@airtel.in
cc
Subject i am not satisfied with airtel

Dear
i am not satisfied with airtel .i have call on 121on last 2 dys but your executive say every itme a new answer for that .so i have to desided . i have sarinder my SIM and .bcoz my offer is over.my[protected].


Vishal Trivedi

My number is[protected]
Alternate number[protected]

Since the day I brought my Lifetime Sim (29/02/08) I am fedup with the support from Airtel.
I have been trying to Activate my GPRS and am not able to.Trying to call up 121 mentions to send a SMS and nobody responds to it . You can never speak to a customer executive.
I went to the relation ship centre and they do not have any idea. Went to the Airtel main office and they too were not of much help.
After my GPRS got activated my Airtel account on 7th March my account was debited for Rs 30 instead of Rs 15
I have complained to the relation ship centre but resolution came from the Nodal officer.
Trying to send a sms to GPRSDEACT gets me the error your is not a valid
prepaid No.
Every time I have to run to the Airtel relationship centre 3Km away to get the service deactivated.
Trying to call 121 is useless as is sending them an SMS.
They do not allow deactivation by sms and even if you mention to deactivate the GPRS 6 hours before rather than their timing of 4 hours before still they will deduct the money for the next day.

Whom to I complain.. I wish this be brought to light. I have all the proofs like SMS sent and mails to the nodal officer and this can be taken to consumer court as well…

Hi
While taking Airtel connection the representative commited to provide first 2 months rentel free and 200 local minutes free for all the months.
Inspite of that I got the bill for which I logged the complaint (2 times) with Airtel and the same was closed without any intimation.

One thing observed that presales representative (for most of the products) committed a lot of things but once company got the cusomer they donot take care of the customer problems which customer is facing because of companies issue (which they should)

At end sorry to say that customer care in our country is worst

these people are the biggest cheaters on earth. they provide false information and give absolutely false comitments. they just some how try to just trap the customer to enroll their product by making all 'mind u all' false comittments. i on the worst day of my life a month ago by mistake took their broadband service and i was told by the service manager that i will have to take a phone line with it. i didnt want a line coz i already had the mtnl line. then the officer said ok we'll provide u the line from our side u'll not have 2 pay for it so i took the broadband connection today when i got their first bill i have learned that i'll have 2 pay for the phone line. the officer name is mr. vipin mukhi whose emplyoyee ID is 71158(may be incorrect) coz his mobile no. which he gave me is a fake no. so what to do now when i am asked 2 pay 4 something which i never wanted. so simply i m one of the god's cursed child who dares to use an airtel service. thanks a lot

my prepaid telephone no [protected]. few day by mistake i push the no 5 batton, than after message received thank you for subcribe. than after my less Rs 10. But yesterday one message received auto renwed for subcribe and less Rs 10. one thing without willing how can you auto renewd the message. this just cheeting to me. I will hope that nex time not repeat this same.

Hi sir, im living in getnamalli village near gummudipundi. (thiruvallur district). My mobile number is [protected]. In my village all network is very good other than airtel. I cant able to call any number in my house. When i want to speak with anyone i come out from my house.I complained about this from last 2yrs. But they said we will resolve this problem within 2 days. But 2 yrs is passed. Airtel is useless in my village. So please resolve this problem. Thanking you.

Sir,
I have been using Airtel service for the last 2 years. I had an offer from Airtel network as mentioned below.

Offer name-STD2
Call charges - Rs.1 / minute for all Airtel - Airtel(STD) customers.
Montly deduction - Rs 25/ Month

I have activated this service from Feb 8th- 2008, All my Airtel- Airtel Std call deducted as per this offer.
But on 4th march they have stopped this offer without informing. Moreover I was not getting call cost after
making a call. From 4th march onwards all my std calls to Airtel, they have deducted Rs 2.60/ minute.
i have made a complaint to airtel customer care regarding this, but no use. They are not giving correct
anwer.
So I kindly request you to accept this as my complaint TO TAKE NECESSARY ACTION.

Thanking You,
Yours truly,
V.SAMPATH KUMAR

Sir/Madam,

I am an Airtel customer(prepaid) since 6 - 7 years, mobile no.=[protected]. I am now very much sick of the telemarketing calls and sms(callertunes, offers etc). The calls I receive from airtel are more than my personal calls which i receive.

Throughout the day as well in the odd hours I am receiving these calls & sms which i think now are disturbing and mentally harrassing me, my age being 50 yrs plus and already i am a patient.

Kindly get me rid of all such calls & sms with immediate effect.

Looking forward in anticipation.

Regards,

Kanchan Bhargava
[protected].

I'm Vasu Devan from chennai.i'm using Airtel no for past 3 years....My no is [protected]
I was very happy with the services they provided.But,as the no of customer increases.They started showing their real stuffs.
For Me my balance (Rs.50) getting reduced every month as soon as i receive the message from the network "Thank u for using Airtel Network from 6460110"
this problem is happening from last...

The day I activated my SIM, the same day I made request for DND activation. Airtel call centre person told me that it will be activated within 40days. What a hell! even after 40days I kept on getting business cals and SMSs. I called 121 again and they promised the same and also told me that I have made no request!!!!! This time I asked the name of the person I was talking to, she gave me the name. What a fun, after another 40days I was disturbed with same calls and SMSs. When I again called 121, they told me the same story. When asked about the female I talked earlier, hey said no one with that name was ever engaged with their call center. I asked them for my last calls audio recording, they simply refused without knowing that I have the same recording with me which I can produce.

WHAT TO DO TO STOP SUCH CALLS AND SMSs please

I got my airtel USB Data Card with new Airtel connection on 19th/Feb/08 which got acivated only 0n 28/Feb pm due to some faulty SIM cards.

On 2nd /Mar/08, my data card stopped working. I was informed by customer care that there is some problem in delhi area and connection will resume by evening failing which I went to Kamla Nagar Showroom and they asked me to take the USB Modem to Service centre.

At service centre (ADONIS Electronics Pvt Ltd), I was informed that there is problem with USB Modem and it need to be repaired which will take 5-6 working days.

In all this this process , it is the cusomer who has suffered. I required GPRS services on urgent basis , and this is what I got.

I have opted for 999 plan for GPRS services to avail unlimited download,but have used internet services for not more than 3 days from the day I got the connection.
I contaced 121 service and they told me that for GPRS, I will be charged on prorata basis from the day i Got connection, to which i strongly object . Its not my fault if SIM was faulty andgot activated only on 28th . Also the new USB Modem is not working.

Since then , I am sending mails to Airtel Customer care and their Grievance cell, but all in vain without any reply

Sumit Gupta
[protected]

I had very weird experience with AIRTEL. I took AIRTEL Landline with Broadband connection on 23rd April, 2007 when an AIRTEL representative offered me the connection. I paid Rs. 850/- (CA/REC No. 116256, SEF No. 155520, Dated: 23/04/07) as initial deposit for “Super Three” scheme (as told by the executive). The landline phone was installed at my residence. However, the modem was not installed as I did not own a computer during that time. So far, the story was good.

On one sudden day, I found my landline connection to be dead. It happened before my billing date without informing me. I did not receive any telephone bill from the company.

I paid Rs. 616/- (REC No. 194638) as a billing amount on 8th July 2007 (My connection is still dead).

I shifted to a new place and request for shifting of the connection. The reference number for the request is 55330, dated: 14/07/2007. The new place is around within 200 m from the place where I used to stay before. I got a call from AIRTEL Sector-57, NOIDA office. They informed me that shifting of the connection would not be possible owing to technical issues.

I had to switch to a different service provider which cost me another initial deposit.

I got a call again from AIRTEL Sector-57, NOIDA office asking me to pay Rs. 100/- so that they can close the chapter with me. So, I paid the amount to an AIRTEL executive (REC No. 473365, Dated 26/08/07).

On 8th March, 2008, I got a call from an advocate appointed by AIRTEL who was threatening me for a court case under Section 420 & 421 of IPC. The advocate suggested me to pay Rs 2300/- before 2:00 PM on the same day in order to avoid the court case. He also threatened me of arrest warrant. I rushed to the AIRTEL customer office at Sector-18, Noida and communicated orally the message of the advocate to the Landline/Broadband service executive. I also communicated all the transaction details with the references and the arguments. I pleaded him for sorting out the issue as I was over occupied with other tasks. He referred me to Sector-57 office which was far away from that place. I drove to Sector-57 office in spite of the work in hand. I was made waited there, and finally the executive taking care of all the court cases (as I was told by the other executives) informed me orally that the company will file the court case if I don’t pay the amount.

With this kind of attitude of the AIRTEL, I am feeling mentally harassed. It is even adversely affecting my job profile and personal life. I feel difficulties in concentrating while at work. It is very shameful for an honest and responsible citizen to hear this kind of allegation and threat from an advocate even when he is not guilty. AIRTEL is responsible for this. I am frustrated with AIRTEL’s customer service.

I recharge my mobile No [protected] on 1st March 2008 for Rs 222 at 2.00 pm. By Mistake money got transferred to No [protected]. Now the person who has charged my mobile did'nt guide me about the pullback at all and when i came to know about it and i ask him he was not ready to listen to me at all. Later on he showed me the message which he sent to his dealer for the pull back on his no. His Phone no. is [protected] and his address is Mahavir Frames 105,Cresent Mansion, Pandita ramabai Road, Opp. Gamdevi Police station, Gamdevi, Mum-07. He says the pull back takes six months. I just want to know if the money is pulled back on his no or not. Because i have no other way to find about that. I hope for a positive response.
Thanks
Rani Sharma

On 7th March '08 at 19:17 hrs I received a message on my mobile no.[protected] "your subscription to VAS PACKGG has been activated and Rs.99 has been charged to your account." I may inform you that I have never opted for such request as I am not aware of such useless packages. Moreover I am using this mobile only for incoming calls and am using it very rarely. My recharged of Rs.100 which gives Rs.76 only last for 3-4 months; then how can I opt for such options. The whole date I am receiving unwanted messages/calls from Air which I immediately delete/cut the line.

In this connection I talked to Ms Ritu of Airtel Customer no.121 on 8-3-08 at 11:50 hrs. who told me that this amount of Rs.99 will be revert back to to my account within 48 hrs of time and I will be informed about it. I am sorry to state that even after elapse of 48 hrs of my complaint neither I received any message nor any amount is credited to my account.

I therefore request you to kindly get me this refund of Rs.99 immediately and inform me about the action taken.

Thanking you

Regards

Vijay Karwal - Airtel prepaid no.[protected]

Dear Airtel,







Customer name?Abhishek Kumar



Mobile No. - [protected]



Complete address—Sri Deepak Das, C/o- Abhishek kumar, Mahadewa, Near Shiv mandir, Siwan, Bihar- 841226.



Exact location- Mahadewa, Near Shiv mandir, Siwan, Bihar.



Area- Siwan.



Floor- Ground Floor.



Handset model- Sony Ericsson, K310i.



Problem: - No GPRS signal in Siwan Town. When I go to Patna & Chapra Town than My GPRS is working fine, after that I go to Siwan

Than my GPRS is not working.










Problem- last one month GPRS is not working in my mobile, in this matter


I am also call you?re your call center but till date my problem is same.

I am use the number in siwan, Bihar, The actual problem

Is gprs single is not available in siwan. So, kindly see the matter in

urgent basis.

This is to bring to your kind notice, the issue regarding my Airtel Mobile No.- [protected].
I have been complaining about it since last 2 months in your branch office as well as on complaint portal/board.

ISSUE:- I have been using it as a postpaid connection since last 2 yrs. But as I decided to get it converted into a prepaid connection, I have been facing a lot of problems to get it activated.
I got a New Sim on 15th, Jan'08 after completing all the formalities and submitting the desired documents. which was supposed to be activated on the next day BUT since then it has not been activated properly and 3 Sims have been changed so far. Now, your executives say that their is an issue with the Documents. I am not able to understand how is it possible...as I have been using this no. since a long time as a postpaid connection. But still, on demand...I have submitted the documents again on 6th, March'08.
The Connection is still not active.
Connection taken from - Shastri Nagar Branch Office.
In the Name of - Mr.Ram Gopal Gupta
Address - 561, Phase 2, Dugri Road. Ludhiana.
Contact No.[protected]

I am amazed to see the working of an organization like yours. I was not expecting this kind of service & experience from AIRTEL. It is really hopeless and shameful.

Please look into the matter and do the needful asap.

i was a post paid connection no. [protected] which i have disconnected as per official procedure w.e.f. 20 nov 07. To my utmost surprise i have recieved a bill on the same no. for feb 08. bill no.[protected] for an amount of Rs. 176.74. Please explain.

My name is ramrao dugale. my mobile number is [protected]. my GPRS facility is not active but my balance is daily debating by Rs.12 per day.this balance debating starts from 13 or 14 feb 2008 up till daily.one time they return me balance at 27 feb but it is half of the my debating balance up till 27 feb. but my balance is daily debating is not stopping. today (11 march 2008) my balance is RS.-3(minus).
I daily call to the customer-care but i am not satisfied by their answeres.

i am postpaid customer of airtel my no is [protected] i have a problem in my bill that my local call to land line is rs.1.20 but according to there add. one for every one that all local call to any no in any bill plan is rs.1 but still they are taking more then it so why it is so is i am other then every one please do some thing on it for me

MY mobile is lost, so i want to block my no:[protected](Delhi ncr)