Dear Mr. Trivedi,
Thank you for contacting Airtel contact center.
With reference to your mail dated 07/03/08, our subsequent reply dated 07/03/03 and service request number 15830963 for your Airtel number [protected].
After verification with the concerned department, we would like to inform that, we had provided you following benefits as per table below. The same is reflecting in your subsequent bills.
Benefit Start Date Stop Date
15% discount on bill for six months [protected]
50% discount on charge and charges for three months [protected]
Local free airtime worth Rs.100/- [protected]
As you have been associated with Airtel for the last two years, as a gesture of goodwill, we have provided credit of Rs.278.25/- towards discount to your account on 10/03/08. The same would be reflecting in your subsequent bill dated 03/04/08.
Discount Amount
15% discount on bill for six months Rs.94.26/-
50% discount on charge and charges for three months Rs.71.63/-
Local free airtime worth Rs.100/- Rs.112.36/-
Total Rs.278.25/-
Further, we regret to inform that, we are unable to accommodate your request for further discount in your bills.
Alternatively, we kindly request you to clear current outstanding of Rs.350.16/- before due date 21/03/08 to avoid late payment charges.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.
We value your association with Airtel.
Best Wishes,
Appellate Authority
Appellate MPCG/CSD/MP&CG/Airtel/BTVL
[protected]:14 AM
To vishal trivedi <[protected]@yahoo.com>
cc
Subject Re: i am not satisfied with airtel---very slow airtelLink
Dear Mr. Trivedi,
Thank you for contacting Airtel contact center.
With reference to your mail dated 07/03/08, regarding billing for your Airtel number [protected].
We would like to inform that, your complaint regarding billing has been registered by us. Please be informed that, your service request number for the same is 15830963. We request you to make note of this reference number for future communication and correspondence.
We would revert to you with the resolution till 11/03/08.
Alternatively, you could view your service request status by dialing *121*15# (toll free) from your Airtel mobile number.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.
We value your association with Airtel.
Best Wishes,
Appellate Authority
vishal trivedi <[protected]@yahoo.com>
[protected]:23 AM
To Appellate.[protected]@Airtel.in, NodalOfficer.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel
Dear Mr.
yesterday i told you that is true ...today i have recived my bill on your airtel site in my account in this bill no any discount and no any compensation given by your side ...how it is possible in this mailbelow mention three packes are attech on my number so how it is possible...that is airtel...again tell him thta is the airtel...that is customer satisfaction...that is airtel working...very good airtel...Ek airtel se pareshan customer
Regards
Vishal
Appellate.[protected]@Airtel.in wrote:
Dear Mr. Trivedi,
Thank you for contacting Airtel contact center.
With reference to your mail dated 06/03/08, regarding billing for your Airtel number [protected].
Our team is working towards the resolution of your complaint. We will get back to your shortly.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.
We value your association with Airtel.
Best Wishes,
Appellate Authority
vishal trivedi <[protected]@yahoo.com>
[protected]:18 AM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel
Dear sir/madam
Today itself I have check my bill on your airtel.co.in side in my account so the total outstanding is show approx 628/- and due date is 21/03/2008.so the problem is that in my account your full bill detail is not update ...what is the breakup of 628/- outstanding so how I have check in bill you have consider my discount's .I have call on 121 (11.0 am 06/03/2008) so they told me your bill detail update after 24-48 hours. I don’t understand if my bill cycle is 02/03/2008 on every month and today is 06/03/2008.so why tacking airtel so much time. And I know if I have call tomorrow on 121 they again told me your bill update after 24-48 hours... that is the position and working in airtel...main problem is that your bill hard copy I have received after 10-15 days of bill generation date ...before 1-2 of due date...if I have miss that time so how we check...discounts in bill...pls take necessary action
Regards
Vishal Trivedi
[protected]
NodalOfficer.[protected]@airtel.in wrote:
Dear Mr. Trivedi,
Thank you for contacting Airtel contact center.
With reference to your mail dated 09/02/08, regarding stopping of your Airtel number [protected].
After verification with the concerned department and as per your discussion with our executive Ms. Meghna, we would like to re-confirm that, your number has been restored with effect from 09/02/08 as per your request.
Further to this, we would like to confirm that, we have provided 15% discount on bill for six months, 50% discount on charge and charges for three months and Local free airtime worth Rs.100/- in your account with effect from 09/02/08.
Alternatively, you could also view the current rate plan details on your mobile screen by sending SMS "BP" to 121 and you could also know details of various bill plans on your mobile screen by sending SMS "NBP" to 121 or by logging onto www.airtel.in and selecting My Airtel.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.
We value your association with Airtel.
Best Wishes,
Nodal Officer
vishal trivedi <[protected]@yahoo.com>
[protected]:03 PM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel
Dear officer i tell him to your all officer for if you have disconected phone friest inform me than they they have disconnected without any pre intimation how it is possible and your outlet are always busy once we have go there and wait at least 30.45 minute every time how it is possible.so pls you have to take action on your end.
REGARDS
VISHAL [protected]
NodalOfficer.[protected]@airtel.in wrote:
Dear Mr. Trivedi,
Thank you for contacting Airtel contact center.
With reference to your mail dated 08/02/08, regarding service request number 15514645 and disconnection for your Airtel number [protected].
We are truly disappointed to learn that you have decided to disconnect your Airtel number. We would be happy to do anything we can, to have you as a continued member of the Airtel family.
After verification with the concerned department, we thank you for using our services and confirm that the connection has been disconnected with effect from 09/02/08.
Alternatively, we request you to clear your bill dated 03/03/08 which would be showing rent and usage upto 9th Feb'08.
We cherish your association with us and look forward to being of service again should you wish to take a mobile connection with Airtel in future.
Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.
We value your association with Airtel.
Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:25 PM To NodalOfficer.[protected]@airtel.in
cc
Subject Re: i am not satisfied with airtel
Dear
This is correct Ref.no 15514645 .pls take neccesarry action for same.
Regards
Vishal trivedi
[protected]
[protected] alternate no
NodalOfficer.[protected]@airtel.in wrote:
Dear Mr. Trivedi,
Thank you for contacting Airtel contact center.
With reference to your mail dated 08/02/08, regarding disconnection of your Airtel number [protected].
We would like to inform that, your request regarding disconnection has already been registered by us today. Please be informed that, your service request number for the same is 15514645. We request you to make note of this reference number for future communication and correspondence.
We would revert to you with the resolution till 18th Feb'08.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.
We value your association with Airtel.
Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:00 PM To NodalOfficer.[protected]@airtel.in
cc
Subject i am not satisfied with airtel
Dear
i am not satisfied with airtel .i have call on 121on last 2 dys but your executive say every itme a new answer for that .so i have to desided . i have sarinder my SIM and .bcoz my offer is over.my[protected].
Vishal Trivedi
My number is[protected]
Alternate number[protected]
Aug 13, 2020
Complaint marked as Resolved
please discontinue all advertising phone calls and sms within 24 hours or i will have to make a complaint to the TRAI
I am an Indian resident living in Kuwait i was using airtel prepaid from last 5 years it has expanded its network coverage in rural areas also my village Rajwel is located in Taluka : Khed, Dist: Ratnagiri, Maharashtra in the said Taluka there is only one Service tower for Airtel and there are thousands of airtel users in the said location but our villagers & nearby villagers are unable to get the better services as they lack the network coverage in our area we request you to kindly add one more supporting tower to the main tower in our Village Rajwel so that it can support nearly 8 to 10 villages including us.
Kindly reply to this E-mail whther it is possible for airtel to do so as there are many users in that area u can trace them through your system
Thanking You
Aijaz Hamdule
Kindly reply to this E-mail whther it is possible for airtel to do so as there are many users in that area u can trace them through your system
Thanking You
Aijaz Hamdule
my cell no. [protected] doesnt have network in mumbai from last 5 days. while manual selection the msg on screen is NO ACCESS. customer care executive are not helping me. plz do the needful at the earliest and provide me network in mumbai. alternate no. [protected]
My airtel number is [protected] & i m facing network problem from last three days. Still my network problem has not solve. I launch a complaint also my complaint number is. cindl[protected]. When i mcalling cumtomer care they are very selfish & helpless. Customer care not giving proper service to customer somtime they recive call & keep customer line busy. This happening in airtel now a days. I[censored] r providing this type of service all the customer will moved to other cellular company. So plese take serious to this mail & solve my problem as soon as posible. Hope so u will do it tommrrow. Waiting for ur reply.
I AM FROM VARANASI, U.P
THANKS
ROHIT
Does anyone know how to lodge a complaint? Whom to contact?
I cannot allow Airtel to deduct Rs 100 from my Account for some stupid VAS. In fact I don't even know what VAS is. Please help me out
I AM SEARCHING 1 OF MY FREIND WHO IS HAVING AIRTEL NO IN MALEGAON, I KNOW THE ADDRESS, PL LET ME THE PROCEDURE OF GETTING THE INFORMATION.
REGARDS,
RESHMA BHUMKAR
Does anyone know how to lodge a complaint? Whom to contact?
I cannot allow Airtel to deduct Rs 30 from my Account for some stupid VAS. In fact I don't even know what VAS is.
i had launcehd compalint with the customer service on 121 and they keeps aying that my 30 rs will be paid back to me, but never happend.
I Myself Mr. Amol Dharma Kshirsagar, Airtel`s prepaid customer I have been availing Airtels valued service since Aug 2008 on mobile no +91-[protected] which comes under scheme named “Mobile compus pack”, I am from pune (Maharashtra)
Actually, I never wished to write a complaint letter to well reputed & established entity who really gives a wonderful service with great effort in every respect along with all possible facilities.
But, this is how may complaint incident started, from last few days I was suspicious about call charges so i thought to check out whether I have been charged correctly or not ? on12th Dec 2008 as per my mobile clock timing I called on an Airtel mobile no +91-[protected] at exact 3.54 pm means At beginning of 55th minutes and completed conversation at exact 3.57 pm means at starting of 58th minutes therefore sum comes like this (58-55=3) total three minutes were utilized by me but got charged by Rs 4/- for which i must have been charged only Rs 3/- in respect of scheme selected .it was really very embarrassing situation when someone make fool where you trust most for money and service.
Therefore, I immediately called Airtel customer care service no.121, where I spoke to a male CCE on my first call who treated me very rudely, arrogantly on the queries related charges, after deep explanation on issue I convinced him and then he replied that it usually happens by mistook and we would soon credit my Airtel account by Rs 1/- now you tell me, how it can be a satisfactory response, still he kept arguing on issue without being positive to fact & cut the line using vague language.
Afterwards I had to call again, to know real matter, this time a female CCE was on line, I gave her my mobile number and explained what happened, on reply she said that you called earlier and Rs 1/- had been refunded to your account and rest Rs 2.50/- would be credited soon for last extra cut charges and this is what update I could see in your Account on screen at the moment then I thanked her for action taken and heartily requested to convey this call charges query to senior authority so that they could take necessary steps and she agreed and we closed conversation by greeting each other, this time all went fine.
But nothing stopped at this point, again I started to receive SMS on my mobile on same day(12th Dec2008) around 6.08 pm to till 8.14 pm by Airtel, in that particular time altogether I received 5 (five) SMS which shows that I have activated following services
SMS 1(Airtel) –missed call alert plus is now active on your mobile received alerts when ur mobile is switched off, not reachable, to deactivate sms MCANO 501
SMS 2- ([protected])- congratulation on subscribing to the on demand service you have been charged Rs 30/- for 30mins of your favorite music for 30 days, to unsubscribe call 54321300
SMS[protected] –congratulation your MCA plus service has been successfully charged Rs 15/-on 12-12 Enjoy the Airtel service, to deactivate sms MCANO to 501.
SMS[protected]congratulation for starting Hello tunes (HT), subscription charges are Rs 30/- month stop HT by calling[protected], toll free,
SMS[protected]thank you for downloading “bhains ki pappi” as your hello tune, dail 543211 for the latest hello tunes (call charges Rs 3/-mins)
Now I don’t understand what kind of reply Airtel expect from me to say for service which I didn’t ask to active or asked any one to get activated and for which Airtel has already charged me Rs 47/- now there is negative balance Rs (-) 15.17 INR, I don’t want to be a victim for all charges .
I am terrifically suffering for all unwanted service provided by Airtel and charging me a lot, I request “Airtel Higher Authority” to look into matter and solve my extra calling charges, and balance related queries at earliest
Please do the needful
Awaiting for your positive reply and action
Regards,
Amol D Kshirsagar
Mob +91-[protected]
pune
I am sorry to sayn that i had complaint to you regarding of my airtel prepaid card nu [protected] about my gors system not working on my phone and i only get message that your gprs is activated and your amount is dectuted from your acount you are charged for vas. my gets dectucted and still i cant use my gprs system on my pc.when i complaint to the customer care the say it will be done but all this is just fooling custmores but till no actin is taken. if not let me know where should i complaint in future to ge the probleme sholved please look into this matter as early as possible.
thanks awaiting for reply soon
i have airtel maharshtra no.
i have huge network problem at my home
plz work on it
my no. is [protected]
i hope see my problem & work on it
thanking you
prasanna
please suggest me.
Does anyone know how to lodge a complaint? Whom to contact?
I cannot allow Airtel to deduct Rs 30 from my Account for some stupid LIVE WAP . In fact I don't even know what is.LIVE WAP Please help me out
cricket alert is automatically activated in my mobile no. [protected]. and hourly my price is cutting from my mobile. please deactivated cricket alert from my mobile
thanks and regards
Sunil kumar
Iam airtel prepaid user and my no.Is [protected].My Sim card rigistard faild .Plz.tell what we should do?
i have send request for portability from airtel to BSNL. but due to some reason i have not portable the no.
my no. is [protected]. so airtel give me a scheme of A-A 6sec/paise and other 2sec/paisa.with 1rupees per day deduction from my account. but i now in roaming so i can't use this facility. so please give me instruction or suggestion regarding this problem to cancel this facility.
Thank you
This Air tel Sim Card is not Accepting Recharge for that I talk to the customer care person thrice...
First talk to the customer care person is on 19/04/2012 Complaint no :[protected].
Second talk to the customer care person is on 24/04/2012 Complaint no :[protected].
Third talk to the customer care person is on 27/04/2012 Complaint no :[protected].
In spite of this talk my Recharge problem is not solved till now.
I want You to look over this matter or otherwise I have to close using this card.