Airtel Complaints & Reviews

I have lost my Mobile phone with SIM of Airtel Prepaid. I want my SIM to be blocked for any in/out calls. I contacted Airtel customer care service at 121 today 10 July 2008. They replied very unsatisfactorily saying they have not got any such facilities. Request block my SIM to avoid any undesirable use.

Hi,

I had a Airtel connection with me and i got it disconnected in May and i wrote to the company stating disconnecting the broadband and to take back the instrument and sending someone to take the bill from me. After one month a guy came back from airtel and took the instrument and gave me a reciept for the same and I asked him about the bill and he said another person will come to collect it. Another month passed by and nobody came and instead got a call from some one from high court stating that airtel has pulled a "cheating/fraud" case against me. I was in a state of shock. He gave me a number of some lawyer and i called her she said that the case is due to nonpayment of bill and she asked me if i want to contest it. I said there is no point contesting the case as there is no case as in there was no call from Airtel for the payment of the bill and nobody came from their side to pick the bill and I was willing to pay the bill. She said she cannot do anything about it. I discussed it with a few of my friends and they said it is not from the court as they do not usually call they send a summon i was a little relieved and a few days later i received a call from a recovery agent stating that you have not made the payment and all. I said send some one to collect and he declined.
At last i went to their office and made the payment and told them if they wanted the payment so badly then y in the first place they dint send the bill or someone to pick it up and when i called earlier there was no response from them

dear sir,
my mibile no is [protected], a message service good morning message service is continious on my mobile no., i am deactivate this message service more than 6 times but your company end, you send the message me deactivation of this service on my mobile, but this message is not stoped and charge is continue cut in every month, so please solve this problem to your end and stop this service as soon as possible .

Sir,

This is in regards with my airtel # [protected]. I was using this no since Dec2006. From last 8 months was getting bills above 4000/- though the usage was much less than that. After noticing the high bills trend being followed i got my no converted to a prepaid no[as per the process this can only be done if i clear all my outstanding dues] and so i paid another 4000 bucks and got my number converted. this was done in March. Since then i did not hear from airtel. 3 days back i directly got a LEGAL notice calling me a fraud for not payin 1800/- and so now asking me to pay an amount of 5000!!!. They also mentioned they had informed me several times before sending me the notice.
But..
Firstly.
1) I paid the entire amount before getting the no convrted to a prepaid no, else it would have nt been converted.
2) there was not a single communication from airtel's end to inform me that i need to further pay some amount. No bill was sent to inform the same or no call was given.
3) Calling me a fraud, if i was a fraud i would have not paid the entire amount, Noone would pay 5000/- continously for 6 months and then do a fraud of mere 1800/-

On contacting them the same day. they had no answers except for "sorry s".. On demanding an answer i was promised a call back within 24 hours. after waiting for 48 hrs i called them again, again repeating the whole story and again i was told i would i would get a call back within 4 hours. Its been 30 hrs now. The numbers for nodal officer are continously busy. even now they are not botheed to sort it out and give a solution.
I dont know what should i do.. I am totaly fedup. please help..!


sincerely,
Kirandeep Ahuja

Hi,

I am from Bangalore and I have this airtel postpaid connection from last 4 years. Till last 6 months they were issuing the receipt for the payment made. Now they have stopped issuing receipt saying that it is order of the company, not to issue payment receipt, even if you insist also they bluntly reject your payment and say they are helpless, if I dont pay my bill then as late payment charges will be levied.

I smell something fishy there because, when you drink a coffee/tea you will be given receipt if you insist and when I am paying thousands of rupees as my bill still I wont get receipt. Since I am a sales person I need receipt to get it reimbursed. When I call and inquire, they say they have withdrawn that facility, what? withdrawn facility?, common for any legitimate business it is mandatory to provide receipts for the payment received.

Let me know if any of you are facing same problem, how to deal this illegal activity.

Thanks
Baburao

Dear Sir,

Airtel offers two schemes (Monthly Rs 401 or Rs. 15 daily) for activation of mobile office by which we can access the internet by connecting mobiles to our computer.
I recharged Rs 401 through mchek service, but the service is not activated yet.
- On this issue I have contacted 7times to the customer care executives of Gujurat region, Ahmedabad. But different peope are providing contradictory answers everytime as if there is no standard procedure for attending the problem.
- The executives tell that this type of recharge cannot be done through mchek, but how would the customer know about these issues and ultimately the sufferer is the customer only. Though money has been transfered to airtel's account, still they are not able to provide the service or to refund the money back.
- The complaint attending executives are not ready to solve the problem and also they are not providing any assistance to talk to the next heads. They even tell that they cannot give the contact numbers of there immidiate heads.
Complain reference number:[protected]
My mobile number: [protected]

My service is not activated yet, though the money of Rs 401 has been debited from my account.

I request you to do the needful, that I want either the service to be activated or the money to be refunded back.

I am a customer of Airtel Prepaid services since 3-4 yrs now...

However, from the last one year i'm getting network coverage problems, due to which i may have lost my important calls...it was also never the case that i have not validated mobile validity services for a single month...I am very much disappointed that even after paying money to the company they are not able to provide the services effectively.

For the above i have communicated with their Customer Services desk. The representatives just assured me with the false solutions which were never worked. I lodged my complaints with them in the month of March 2008 but of no use. Today i.e. on 9th July i'd called them for the same issue but the story was not different than above.

Please help me on this issues as I'm not at all satisfied with the services provided by the Airtel Prepaid Servicces...

Well Airtel has just qualified for a status with Bsnl. Had done a shift transfer of the phone. During the call had mentioned that DSL needs to be activated. The CS guy gave me a date of 5 days and said both will be done. After 3 days this guy shows up at my house, so i had leave work and go home. Apparently he had come to check the wiring. He told me the internet people will be coming the next day. For 2 days no progress. Called them up, they said it will be done by the next day. Next day called them up the CS girl Meenakshi tells me, well they have passes on the request to the concerned department and they will get to it when they can. After 4 calls the person finally shows up. He calls me up and said the connection is working. I asked him if the internet was working. He said it is but they don't have the laptop. So I drove home to find out that they have just done the landine. So i talked to the cs again who refred it to their mgr. She said that a form had to be filled so they are sending the form and it will be done soon. after a lot of pow wow they agreed tol have it installed definitely by 10:30 am the next day. waited waited no person shows up. The mgr said oh it will be done by 2pm. Its 6:10 right now and nothing done. I've left early from my office twice and cam late once. Pathetic, Pathetic, Pathetic CS.

Dear sir,
Subject:- Retailr easy card blocked
I regret to infom you that my friend easy topup card has not operating as a topup card an error massage comes that you are not registered to recharge
This number is useing from past 6 months but the error message is coming from 6 days back the number is [protected] in the name of mr.shankar, no946, k.t.street, mysore.
Please take nessesary action to release this lock and cooperate with your retilers.I hope this will be relesed as soon as possible
Thank you. yours fatihfully,
ashok k.n

dear sir,
we kind inform to you that mr.govind tolani, the erstwhile owner of premises no B 36/10P-J-1A, sankat mochan, varanasiallowed you in november 2005 to use small portion af the roof of above property for installation of transmission tower. Mr.Govind tolani passed away for heavenly abode on[protected] and thereafter his wife, sons, and daughter transferred by way of absolute sale the said property to us, the notice givers vide deed of sale dt.[protected], which is registered with sub-registrar II, varanasi.We the under signed owners of the said property do not wish you to use any portion of the roof of the said property and as such your license to use the said roof is hereby revoked.You are hereby called up on dismantle the tower and remove your belongings at your earliest of the receipt of this letter.It is very urjent to dismantle the tower because the portion of the roof is going on to cuntruction kindly request to you for dismentle the tower as soon as your earliest and inform immedeatly Thanking you `

Hi,
There was scheme nearly 4 months ago when the STD charges were 2.50/-, that monthly deduction of 1.50/- will enable us to call STD for 1.50/- per min. Recently Airtel declared that the STD charge is 1.50/- per min flat for all tariff plans. So there is no need of daily deduction. I have called Customer support 1 month ago and mentioned the problem. She logged the request and told that within 48 hours, my request would be proceesed. But nothing happend. I called several times again and even wrote the mail to [protected]@airtelindia.com I only got the assurance, but nothing happened. Even the customer support person told that they call only forward the request.

Regards
Alok Varma
REF. [protected]
REF:[protected]

Mob. : [protected]

Hi,

I got a phone call from Airtel (by name Ms Nikita, Cell: [protected]) regarding Gold Add on card on[protected]. She told me I would get last five digits same in my new number. I purchased the card on that sole condition. It DIDNOT happen. Next day I got phone call from her colleague, Mr. Vaibhav to inform me I will have to select another choice number.

Nikita told me she would send me my money back if the card is not activated within two hours of selection of the new number. In fact the card was not activated for about 10-11 days. For all these 11 days I was trying Nikita's number but she did not pick. I had tried about 25 times on 4-7-2008 but she did NOT answer even once.

I had made complaint to Airtel 121 and have complaint number 17246317 dated[protected] but so far it is not resolved. Airtel customer service called up and I gave her Nikita's number to check and she assured to get back but no one from Airtel Customer Service called back after this.

When I went to Airtel Gallary today, they said they won't pay back te SIM card cost which that lady (Nikita) had received by making false statements/committments in any case.

Can someone help me recover my money? Though it is small amount but such recovery might teach Airtel a lession after many such recoveries take place.

Vishal Mistry

Hai...

I am Raghavendra i want to change the below no's

[protected] this no corporate plan 250 rs i want to change the plan to 150 rs corporate plan and,
[protected] for this no i want to change the 150 rs corporate plan to prepaid plan, pls change the plan as per according.

your's faithfully
Raghavendra

7th July 2008.

To

The Head- Operations,
Bharti Tel- Ventures Limited,
Circle Office : 55, Divayashree Towers,
Bannergahtta Road,
Bangalore – 560 029.

Dear Sir,


Reg: Wrong Billing and misuse of the mobile add on number: [protected]


This is to bring into your kind attention that the above number was give to me as a add on card by one of your dealers from Jayanagar, Bangalore in the year 2005. I have a existing number ( [protected])which I am using from 2001 .I am a prompt payer of your bills and the amount is being paid on or before the due date. Recently I happened to see my mobile Bill ie: on 22/4/2008 wherein, I find that Rs 240 is being charged towards rentals on to my add number. This particular mobile number is not been activated till now nor I have given any instructions either over phone or in writing to activate The rentals are being paid since 2005 (when I checked up with the Airtel Service Centre, Nandidurg Road, Bangalore) wherein due to my own oversight I was paying the rentals till May 4th 2008 . I brought this issue over telephone on 22/4/2008 to your BPO executives customer care centre and I spoke to a couple of them. The names of the executives I have interacted are Ms.Kausar, Mr.Praveen, Ms.Meetal, Ms.Shalini &Mr. Satish . They gave me an assurance that the add on number will be cancelled and the rentals paid will be adjusted to my future bills of existing number. The next day I find that all out going calls from my existing number was barred. I was totally out of communication for at least a couple of days. On 2/5/2008, I approached the Airtel customer service centre at Nandidurg Road, Bangalore. and to my bad luck I find the mobile phone giving a message that the SIM card registration failed. I am using the SIM for almost 8 years. I consulted the customer service executive Ms.Vinutha at Airtel, Nanadidurg Road and she tried with three SIM and finally I got the fourth SIM cleared on to my mobile and she told me that the by afternoon my Mobile ( Existing ) will be activated. I did’nt get the SIM activated the same day. The next day I got the mobile activated and to my astonishment it was the add on number which was being activated by Airtel, Nandidurg Road, Bangalore. I could check the same by trying from my BSNL land line. I have never activated the add on card or given any verbal or written instructions to activate the add on number till this day. I have instructed to cancel the Number by contacting the customer service centre (ie; on 22/4/2008) for which no actions has been taken so far.. I approached Airtel, Nandidurg Road met Ms.Vinutha and mentioned that my existing number is not activated instead of that the add on number is activated. Ms. Vinutha took my mobile and told me that it was a mistake and hence forth the add on number will not be activated and that she will have the old number and existing number activated. Within 8/5/2008 I got my old number and existing number activated. It went on smoothly and I was using the number without any hassles..

On 9/6/2208, I get a SMS stating that the total outstanding in respect of my mobile bill is Rs 5700/- . I have ever used my mobile for such a big amount or I have a necessity. Till May 4th 2008 I was paying only rentals for the add on number due to my own negligence. But in the bill for the period 5th May 2008 to 4th June 2008, I find that the bill amount for my regular and existing number is only Rs1481 which is acceptable and the itemized bill is been provided for the same. But I noticed an amount of Rs 4303.95 to be paid in respect of the add on number- [protected] which is not at all used by me .One of the mistakes I had done is paying the rentals for almost three years which has costed me more than Rs 8000 ( Verified with Customer service centre of Airtel, Nandidurg road) Apart from that someone has misused the add on number allocated to me. I assume that the activation has taken place within the period 22/4/2008 and 15/5/2008. This act of misusing the number has taken place from the time I claimed for the refund of rentals for the add on number which is not activated by me or used by me by calling the customer service BPO Airtel and for cancellation of the add on number and simultaneously bringing the issue to the notice of the Airtel Customer Service centre at Nandiudurg Road, Bangalore. I met the customer service executives for the clarification on the misuse. It also registered into my mind that the SIM card of the activated add on number which is being misused need to checked. The SIM number which is been allocated to me in 2005 and the SIM which is been misused to activate differs .The SIM which I received in 2005 the number is[protected] and the misused SIM number is[protected]. This details I gathered from Ms. Sangeetha of Airtel Customer Centre at Nandidurg Road, Bangalore. She called on to the add on number which is been misused and she could also clarify that it is being used by Mr. Praveen and the person who had got the number to him was out of station since he had gone to Kerala. She also called up her distributor of the Airtel at Jayanagar as well. I also insisted her to block outgoing calls as it may end up revenue loss if the misuse continues. Ms. Sangeetha had escalated this issue to her seniors in my presence and I could also hear from them that the issue is the misuse of the add on number. How is that the number being allocated to somebody for the past 3 years without the concurrence of the original owner of the number either in writing or authorization being used by a third person.

I feel another possibility in this misuse, when at the time of changing the SIM of the existing mobile number [protected] of mine they have activated the add on number
and when I contacted Airtel the next day Ms. Vinutha has mentioned to me that the add on number was activated by mistake. It was only for half a day. Meanwhile the SIM for the add on number would have been in activation mode. Meanwhile she had rectified and activated my existing number( [protected]) with a different SIM. She would have forgotten to cancel or give instruction for cancellation of the SIM for which the misused add on number was activated. I feel that it is a team which is involved in this misuse process. Also there is no necessity of identification since my identity proof is already there and the bill comes directly to me which is of no concern to the guy who is misusing the number.

I also wanted to emphasize the fact that the bills which been sent to me consist of itemized bills for my old and existing number. The itemized bill for the add on number which is being misused is not there except for the total amount of the bill. Why is that? I wanted to scrutinize the itemized billing in respect of the same and I request you to send me the same at the earliest. Also I have noticed from the consolidated bill in respect of the add on number that the guy who has misused the number has made 881 calls locally, 71 calls by STD and 344 SMS has been made. The guy has gone in full spree. I wanted the complete statement in an itemized manner . You may see my track record for the existing number ([protected]) which clearly shows my payment history as well as on the usage of the mobile number as well my billing which has not gone above a certain limit( On an average of App. Rs 2000 a. month). I am also aware of the fact that mobile usage is costlier than land line. I am also subscriber of your landline connection. If these type of misuse is taking place, how do I trust the service provider? I may have to discontinue with Airtel totally.


I have lost enough of time by meeting the executives of Airtel. Recently twice I get calls from the Airtel office stating that the misused amount is waived and that will not reflect in my bill for the future.( Mr. Vinutha from Airtel has spoken to me on the same.) Also I need to high light the guys in the customer service counter talk everything smoothly that they could do everything and not knowing to help and rectify the mistakes. Later calls come from the BPO for payments. The number which I get constant calls from Airtel is : [protected] for payments and also I get continous SMS for payments, this need to be stopped. The need of the hour is to find the truth and win the customer who is with you for 8 years using your various services.What I feel is that anything could be manipulated using different SIM for the number which is been allocated as an add on number of the existing subscriber if the number is not in use. Here the case is I was paying rentals for an add on SIM which is not activated so the comfort is much more for the person who misuses. The person is of the hope that it could go unnoticed..


I wanted to mention that my time is money and I have also lost enough time in meeting the executives of your organization. The mental agony and torture by people from the payment department or recovery is also causing lot of trouble wherein it create lot of mental disturbance and agony not at office alone but also at home. I do agree if the mistake is mine but if somebody misuses how I can be responsible.


I wanted immediate justification for the queries I had asked for or else I am constrained to go forward with the consumer court, press or legal authorities. I am attaching some of the recent bills for your perusals along with the copy of the pouch of the add on number allocated to me in the year 2005.







I am management consultant and have put in 22 years of Corporate experience worked with companies such as Kotak Mahindra, Kelvinator, TVS Group, Franklin Covey, US etc and also traveled widely and knows about the management functioning of various organization.
I am one of the brand ambassadors of your company and using the service since 2001 and if we are been deceived by someone like this it doesn’t speak good of the company and the message spreads. There should be an operational mechanism by which you need to check who has been allotted the SIM. Those SIM’s which is been allotted in respect of the numbers allotted to the existing subscribers should not be allocated to anybody without the consent of the original subscriber either in person or with the authorization and identity proof. The SIM which is been allocated has to be locked in the system.

I await for your response within a week failing which I am constrained to approach the legal authorities for the damages being done .


Thanking You,
Yours Sincerely


Shivaram Gopinath
D-105, Premier Grihalakshmi Apartments,
S.M.Road, Jalahalli- West
BANGALORE- 560 015
Mobile: [protected]

CC: The Head- Operations, Bharti Tele- Ventures, H-5/12, Quatab Ambience,
Mehrauli Road, New Delhi – 110 030.