Airtel Complaints & Reviews

Dear sir

I have been cheated due to wrong communication of AIRTEL Call center regarding my SIM activation. Detail is as follows.

Consequences of mis-communication/wrong communication:

I have been using this number since long time and use GPRS to access net. This number was not in use for last 4-5 month. I visited customer care point at BISTUPUR/Jamshedpur (date 22/02/2008) to enquire about activation of my AIRTEL number.
The lady connected me to CALL CENTER (121) (complain no [protected]) I asked to the person/lady on phone-" I have been using this number since long time but this number is not in use (not recharged) for 4-5 month approx. please let me know how can I use it again specially I want
to access the GPRS service" She asked me the name of owner and address where this number has been purchased. I replied and also told her that at present I am using it in Jamshedpur / Jharkhand.

After verification she asked me to recharge the number and call her back to activate the GPRS, she also gave me details o[censored]sing GPRS.

I recharged the number with 333 rs and again called back to CALL CENTER. This time some other fellow picked up the phone and again enquired the details and suggested me to recharge 30 rs more to have uninterrupted access to net (to maintain minimum balance). I again recharged it with 30rs.
I went home and switched on the PHONE message appeared "INVALID SIM". Due to lack of time I could visit the customer care point only after 2 days (that is on[protected].

Again I got connected to CALL CENTER (complain no [protected]) and after approx 15-20 minute discussion I came to know that this number is being allotted to some one else. I asked him about the consequences but he replied "NO ONE CAN DO ANY THING" it is miss communication and your mistake so SORRY.

Grievances:-

Not giving the information about the SIM status for which I specifically went there is the FAULT of Call center. I have been mis-communicated and suggested to recharge the number. Either my number should get re-activate (I don't know who is using it ??) or I should be reimbursed (with some compensation) for the money which I spend due to fault of call center.

Mr.R.Kumaran
Airtel

Dear sir,

sub: accoun no 13949708 bill no[protected]


Dear sir, We are having internet connection. where as this conncection is mean for studemt use with great difficulty we are able to payment,

1. you have plan where un limited internet with 750 plus amount, due
to monthly budget contstraints we have opted for less than that is
599 plan, that means we are very very middel class.

2. when we are hardely paying 599 plus tax tariff how can we pay the
monthly budget of 3174 for down lading charges.

3. when we are not able to pay the bill in time you are following up
for payment thanks for your efforts for follow up, same way why
are not warning us to control our billing by calling ans gudiing
us, we strongly feel that you have customer support team exclusive
for this kind of problems too.

kindly look into the matter and see that my bill comes only 499 + telephone charges + taxes, nothing extra for down laoding charges,

how can some on can plan for a month bill of 700.00 he ends paying above 3000.00 is it justified, if we are from your family what is your suggestion please guide help us and warn us intime.
i am already defaulter in one bill due to non payment of the same the customer service cell must understand the economical back grounf of the customer and suggest and support accrodingly

regards
m.Dayakar
flat no 104, Akuruthi nivas
czech colony, snathnager
Hyderbad 500018
[protected]


[protected]@del2.vsnl.net.in, [protected]@trai.gov.in
nodel.[protected]@airtel.

I Have subscribed service love tips from no.5432101.now i want to stop this service. please stop this service.

Why do the Airtel Mobile services for Delhi subscribers but in Bahadurgarh region ( NCR region of Haryana just touching Delhi border) are on Roaming ????

For exactly similiar services in the NCR region other areas of Hayana like Gurgaon, Faridabad & even in Ghaziabad (UP) the Mobile services for Delhi subscribers are NOT on roaming.

WHY this discrimination ??

I am a Delhi resident but working in Bahadurgarh & have been paying Roaming charges, which is highly unfair.

I checked with airtel call center the deposit required for international roaming and i was given an amount of INR 4500 and when i send payment to Dwarka sector 4 outlet they said i have to pay 6000. when i called again the call center and they told me 2500 for international roaming and they told me they have updated the system. i again send payment but could not pay. again i called the call center and they told me to pay inr.4500 and they gave me a ref. number with which dwarka outlet accepted payment from me of inr.4500 on 17 september 2008. yesterday and today i tried calling the call center nobady answers. my international roaming is not yet activated and i send some one to the counter at dwarka and i was informed they forgot to update system. more over they told they require inr.6000 to activate international roaming.

I am wondering the way such a company operates with its call center people who doesnot know their product and outlets which has no communication between...

I again tries today between 3.45 pm and 4.15 pm few times on 121... reached up to a live person few times and the line gets disconnected.. again i tried on 198 for complaints as per their recorded message and the result is the same... the liveperson lifts the phone and disconnects.. Any suggestion how to settle??? I think I may have to file a suite and publish this to the press so that customers with Airtel should be carefull and those new connections may think twise before they plan.

I wanted to check whether any other company can offer the same number as My number cannot be changed...??/

last Month Airtel charged to my prepaid accout Rs 30 illegaly. When i contacted the customer care, they say it is for Reliance Mutual Fund Alert service.
I have not activated any such service. I called the customer care more than 10 times to get the amount back. And it took 4 days to resolve the complaint, and they have not offered any justification. They siply refunded.

Again this month, they charged Rs 30 to my balance. And i have started to contact the CC . They said me to wait 48 hours.

They are playing mockery on customers. My job is not calling CC alone. If i makes several calls, i am sure that they will refund the money.

But what about other poor fellows, who dont argue with the CC ?

they simply got cheated. This cant be allowed.

Airtel people must take this in to notice.

thank you

for the past 3 days, there is no outgoing and no incoming calls permitted. whenever dialled, call barred sing is displayed. what is the problem in your network? pls, do the needful immediately. my no. is [protected]. The card was purchased at kalpakkam, kancheepuram (district).

i bought a sim card a more than a month ago from a retail outlet of airtel in mettupalayam ( coimbatore)

with deposition of all the documents and photographs and services were given to me on the phone no . as 91-[protected] after using the sim for amonth suddenly on a day my outgoing calls weere stopped and a prerecorded message was sent that u should deposit the relevant documents and your services will be resumed within 72 hours of depositon of the documents .

for three days i couldn't go to the retail outlet because of my busy schedule and suddenly my incoming were also stoppped . i have three complaints regarding the company:--

1) they should not restore the connection without verification on the very first day on the new sim card

2) the time limit should be extended, what a person is required to do in 72 hours if they have not received the relavent documents .

3) what they are saying to do that is they r supposed to follow ; if they say that the services will be restored in 72 hours of the submission of the documents that should mean the same not that they are going to stop the services in 72 hours if the documents not submitted.

I purchased an iPhone on 27th Sep '08 from Guwahati, Assam and i was promised that i will get free Data transfer of 500MB per month for 1Year. They informed me that since they are facing a technical problem, it will start from next month onwards. Now when i call them again, they inform me that the service is withdrawn. The airtel site still states the free data transfer and regardless of anything, i should be getting the offer as i was one of the first customers of iphone in Assam. I purchased it from TECHNOLINKSERVICES situated in Guwahati.

Please help me out.

Dear Sir, I have paid deposit amount Rs. 500/- for airtel connection no. [protected] (AC ID:[protected] while converting from prepaid to postpaid during July2005 vide ICICI Bank, Cheque no. 212438 dt. 15/07/2005. Now i am once again converted this airtel no. to life time prepaid on 08/07/2008. So i am requesting the deposit amount of Rs. 500/- when i was paid for the past 2 months but there is no reliable answer from Airtel Customer Care / Nodal officers. We have made n no of phone call and emails but still they are confusing like anything. So kindly let me where to go for getting my deposit amount from Airtel. Kindy clarify.

sir,
i have applied for airtel bordband connection at 13/09/2008 with name of "mukul soni".airtl employee told me u will get internet connection with in 3 day with landline connection.I got landline number but i didn't airtel telephone line.They start my billing.
I called airtel office daily.They told me today u will get internet connection .
But till now i didn't get connection.

dear sir,
I have been using airtel no [protected] for last two years, which makes me one of your valued customer.On 2nd september i had done an easy recharge, as per the scheme i was to get the full talk time and a validity extension of 6 months, out of which five months extension would be carried to my account within 7 days of the recharge.I have not got the benifits of 5 months validity extension till date.Have launched the complaint to the customer care many times but the service has not been provided till date.Even today i had a conversation with a floor manager Namely Durga Prasad but the answers to my queries were not entertained in the logical manner it was more of a manuplation.I being a learned b school graduate do not expect this sort o[censored]nprofessionalism from such a big telecom company.In todays time times have changed and the customer retention is must in this era, this mismanagment can not be tolerated.
i request you to please look into this matter with prime priority.


Thanks and regards
mayur wali

from time to time since the last 1 month i suddenly recieve sms stating that i have been charged rs 10 for using dada resub service on airtel wap which i have not.

sir,
i want to deactivate my gprs facility.
i sent msg to 511.the reply msg i received is 'u will receive confirmation msg with 4 hours' .but still it's not getting deacitvated.per day 14.99 rs.are deducting.wht do i suffer??
if it is unable to deactivate why they activate it.
activation is easy and deactivation is not, how is this possible?

simply want to ask what i am supposed to do to get my post paid airtal mobile bill on my email ID, every month

please tell soon if possible on my ID
its urgent

dear sir,
mere airtel bill payment ki last deu date 27th of september thi, mai 27 th sept. ko chandrapur airtel office me 6pm ko pahucha, vaha per bill payment counter par madam se maine gprs activated hone ki baat ki to unhone muje hotline par nagpur baat karne ke liye bola, maine hot line par baat ki to bich me wire loose hone se baat puri nahi ho pai, maine wire loose hone ki baat bill payment counter per bethe madam ko kahi, itne me unke pass me bethe jinka naam javed(RM of that office) tha bole ki tum khud hi wire thik kar lo, maine kaha ki wire thik karna mera kam nahi hai, aap kisiko bol kar thik karva dijiye, to javed bole ki tumhara kaam aaj nahi hoga monday ko aakar dekhana( he shouted with anger.), maine madam ko kaha aaj mere bill pay ki last date hai agar mai monday ko aaonga to late fee lagega aap muje assure kijiye ki late fee nahi lagegi to mai monday ko aata hu.phir madam ne muje vaha per bethe senior manager se baat karne ko kaha, mai senior manager se baat kar raha tha ki bich me javed bole (loudly) tere ko bola na ki monday ko aana phir kayo sab ka dimag kharab kar raha hai, maine javed se kaha ki aap yaha ke RM hai to aap hi assure kar dijiye ki monday ko late fee nahi lagegi or maine apna bill or pen unke table per rakh diya, unhone(javed ) ne mera bill or pen dono phek diye, or dhaka dekar bole tuje kaha na monday ko aana, abhi jata hai ya phir tuje thapad mar kar bhagao.maine kaha ki aap ke es misbehaveiour ki mai complaint karung to javed bole ki jo hota hai kar le.sir aap hi bataa ki koi, custmer se aasi baat kaise kar sakata hai.aap please kuch step le against javed.mai iske liye cunsume court jane ke liye soch raha hu.
maine 121 custmer care me bhi yeh complaint ki hai.
thank you.

sir/Madam
I am facing worst experience on Being a part of Branded company called AIRTEL INDIA.
I had bought a new prepaid connection on 14th sept from Jamshedpur (No. [protected]) and activated the G.P.R.S Service on 15th Sept. The monthly rental for the activation of G.P.R.S was deducted on 16th Sept only and therafter I am having more than 55 Rs/ balance all the time in my account. And the mobile settings for G.P.R.S i have confirmed to be allright
The connection was working fine over there, i.e in Jharkhad region, But as i came in roaming it never worked any more weather it be U.P or West Bengal, Kolkata. Presently i am in Kolkata, Behala, and from last 10 days i am expressing my problems all over the customer care centers by visiting and calling from park street to jamshedpur, and no one is sorting out the problem but delivering only a consolation that it would start working in few hours, and we will contact u, but none has come true in reality. The park street, Kolkata customer care center has also written a mail regarding my problem to Roaming co-ordinator, but nothing has been done so far. I don't understand what kind of treatment and lip services are given in wonderful made Airtel service providers.
Please have a look on the complain, and help in getting my G.P.R.S working.

This is to bring to your kind information that I had a number of Airtel on my name and address .I had given that number to my friend for temporary use but after few months I had made a fresh issue of the sim as I was in need of that number. After using the sim for few days suddenly one day I found that the sim got invalid. On calling on that number I found that the number was being used by my friend. She told me that she has
reactivated the old sim by blocking my sim from Airtel customer care. She even told me she had transferred that number on her brother's name and address in the absence of my knowledge. On questioning her that how she made it done she told me that she had got it done without submitting any of my documents and no objection letter which was mandatory in such case of transfer and which should have been duly signed by me. All she had to do was give my name, address and old sim number to the customer care office and the number was transferred in her brother's name.
It came as a shock to me about this illegal transfer of my own number without my knowledge or without providing any of my documents or my no objection letter. I had even made a complaint about this in Airtel customer
care many times but I got no action from their side. I even went and tried
to seek the help of the Airtel center at City Center but they were not
willing to cooperate and in return the only thing they said was that my
documents and NOC letter has been submitted. When I asked them to produce
those documents and NOC letter to me they refused to do so. Therefore much against my wish I am sought the help of local police station to lodge a GD (general diary) for this illegal activity by Airtel company.Because of the of the mistake of such a reputed company i lost my number and suffered a lot.Even then Airtel is not willing to accept there fault.I even when to the nodal officer but to no avail.
Now finally i have decided to knock the door of the consumer court for justice.So far i have been alone in this fight now i wish to seek your help to guide me to fight against this injustice done by Airtel to me.

my number is [protected].an i am writing this complain regartding the cheap services provided by airtel..last time i have given complain tht i am nt able to access my gprs in my home an after tht airtel has disconnected my number an when i called customer care they says tht i have to provide the company id proof to activate the num.they did because i had written complain here before also...i will suggest all my friends not to take airtel as they are very cheap...

Sir,
I have requested GPRS connection only for a day. I already sent a deactivation sms for many times, but it is still not deactivated. and also I can not talk to Customer care executive as my call gets automatically end as soon as it reach to executive.