Airtel Complaints & Reviews

Sub: - Bharti Airtel (Telecom) Network Problem

Complain No 1312
Dear Sir,


Most Respectfully

I beg to say that I am Uday Chandra Sharma State Bihar
My complain is if I will try the Mobile No [protected] always Network Problem
Same As Problem:-

 Number is Closed
 Number is Busy
 Number Not Responding
 Not contact of this Number
 Out of coverage Area
 Some time Other’s No contact With Me


[protected] Life Time prepaid Number. So how Possible this number can is closed out of coverage area Some Times other’s Number Contact with me (Network Problem).
If I want contact my family. Who Have Extra Time so Every day Try 2, 3. 4 Hours try the number for contact
If I have Very-Very Big Problem this time how can I contact my Family
How Can Possible Develop Stage of Bihar.
It is not only my problem it is all Bihar Network Problem


Please Solve this Problem

respected sir,


Iam monaj kumar using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details for last 3 months 01/07/2008to31/09/2008. if possible as soon as early send me detail. thank you.

Dear Sir,
COMPLAINT
MISBEHAVIOUR OF YOUR STAFF MISS SWAGATIKA
BETWEEN 6.10 P.M AND 6.20 P.M ON 22nd OCOBER’2008

I dialed your phone no.198 to lodge a complaint from my mobile no. [protected]. Miss Swagatika picked up the phone and I ventilate my grievance in a polite manner. My problem was that on 13th I recharged my phone with ur 199/- voucher and power plus of 59/-.On the next day I recharged with 199/- voucher to make it life time. On the next day I found my power plus becomes powerless and my call rate becomes Rs.1/- per minute as earlier. Her reply was that as I became a different group of customer (life time). Hence the voucher which I put while I was a regular user becomes invalid. Then I asked whether I have to purchase another 59/- voucher to reduce the call rate. She reacted, that is your wish I have nothing to say. Then I said it is not justifiable as the purpose of both the voucher is different and you should give the same facility to the newly lifetime customer who extend one step forward towards you.
Anyway what happened to her I don’t know she started talking with me in a highly objectionable and unprofessional manner. She told me in the vernacular language Oriya which hurts me is as follows:-
1) “You are not educated enough to grasp the nitty gritty of our systems & procedure. Perhaps you are not sufficiently get your education.
2) “We are dealing with only satisfied customer and good listener and not with uneducated fellows.

Then I started to explain that it is her duty to satisfy the customer and not the customer will come to satisfy you. But all of a sudden she cut the phone abruptly in a most insulting manner.
I bestow here my profile for your perusal.
a) I am an officer in Stressed Assets Management Branch, State Bank of India, Bhubaneswar. My father is a reputed lawyer. My only maternal uncle is MD, Glenmark Pharmaceuticals P Ltd. My aunt’s husband is Assembly Speaker, Govt. of Orissa.
b) We are using atleast 8 phones of airtel brand in our entire family. I am a prospective customer of your Airtel Digital TV.
c) Last but not least is that I am a great admirer of Sunil Bharati Mittal who in his own leg could rise from a small bicycle shop at Ludhiana to an emperor of more than $ 2 billion of airtel world.

Sir, I expect a sharp response from you in a professional manner. I failed to understand how a service organization with so much competition in the market could function keeping this type of black sheep with them at their call centre. I will continue writing till you redress my grievances and punish the guilty. Please don’t underestimate my prolonged loyalty to your organization and other connections for that matter. For authenticity you may refer to your voice recorder about our conversation between 6.10 to 6.20 pm.

Truly yours,
SUKUMAR BOXY.
B-223, RAJENDRA VIHAR APTT.
FOREST PARK.
BHUBANESWAR.-9
MY MOB:[protected]
WIFE’S MOB: [protected]

Let me start this in a politely way, I don't want show all my grievance at once

I have a POSTPAID connection from AIRTEL - Tamilnadu

I have been billed wrongly on my GPRS usage for the 3rd time, whenever I change my plan tariff, their stupid system cannot handle the changes properly

I have had a GPRS plan of Rs599 per month for 1GB free download, It means for a fixed monthly charge of Rs599, my usage can go upto 1024MB

Later on I changed my plan to Rs350 per month for 500MB free download, It means for a fixed monthly charge of Rs350, my usage can go upto 500MB

At the end of the billing cycle,
For first 9 days the GPRS plan was under Rs599 for 1GB monthly plan, for which they had charged Rs180 on pro-rata basis (my usage was only 53MB)
Then for next 21 days the GPRS usage was under Rs350 for 500MB monthly plan, for which they had charged Rs245 on pro-rata basis (my usage was only 167MB)

but looking at the breakup, I have been billed by Rs 1315 extra apart from the Monthly charges during my Rs350 for 500MB monthly plan (that is, they also charged money for ever KB usage)

Calling up the customer care, that guy doesn't know 1GB = ??? MB
No other option, I had to break my head for explaining problem for which he had a standard answer "Sir you have been billed on pro-rata basis"

Can anywhere in the world a PRO-RATA BASIS CHARGES would be greater than MONTHLY CHARGES.

I am struggling with the problem for last 5 days, explaining 3 to 4 guys but all of them have one standard "Sir you have been billed on pro-rata basis"

"THIS IS THE 3rd TIME I AM HAVING THE PROBLEM WITH AIRTEL GPRS PLAN CHANGE" please suggest me whether to CONTINUE their service or NOT

- Balaji [protected]

When I got my airtel SIM card I was told that airtel has good coverage and all the city limits are covered by it. I live in Pune. For first few months the service was ok but now for past few months the network coverage is very bad. There is zero coverage at night and also during the day the network coverage is not good. The call gets disconnected very frequently. I made repeated complaints at airtel complaint centre (198) but there are no...

Sir,

Sub: 1)Unknown Number and Person claiming through my account number and name
2) Previous ECS problems from Airtel - Please read

Existing Mob#: [protected]

I am receiving statements from CItibank as ECS bounce. When I contacted airtel bangalore on 121 they are asking me all unwanted details and no one is stepping forward to solve the issue

The ECS details
INDIAIDEAS.COM PVT limited and the amount is Rs150.88.
The latest is on 10th October 2008
Atleast, Airtel people are not able to provide the SIM number from which the person is claiming ECS.

This is happening from past 3 months and my complaints in Airtel (121) are closed with out any reason.

Previous problems:
ECS issue (for the above mentioned number): An airtel repesentative came with Corporate offer along with ECS bill payment. The ECS form and procedure at Airtel is not compatible with Citibank (or any bank) and I received ECS bounce for the first month itself. Then I changed to manual mode by paying Rs500/-

Customer Care 121: This is almost an useless section at Airtel. When we call to 121, the executive are in no mood to understand the problem. They just give a reference number and do not follow up.

Can anyone help me on this issue!!!

Regards,
Sandeep

I am Airtel Valued Customer Using Mumbai Postpaid Connection No: **********.(Refrence No[protected]
This Connection Is Disconnected Outgoing Facility Due to Not Verified Address Since 15th Oct 2008.

After calling 121 (Customer Care) several times there is no response no result…
I am Fad up Of Airtel Services
“No Network” –
“No Call” –
“No Facility” –
“No Service” –

I Received My Last Bill On 20th Oct 2008. On The same Address…
What should I Do_????????????
1) Pay Bill And Continue Airtel Services….
2) Or Discontinue Airtel Services With Unrecoverable Debts…

Please Suggest…….




Vinod B. Kemkar.

Dear Sir,
I have purchased a sim No[protected]H2 & Mobile No [protected] on[protected]. The sim activate at late night on[protected]. The sim has rejected after[protected]. I have contact at your relation center – Airtel, Near St. Merry Convent Girls School, Nasirabad Road, Ajmer on[protected] for this complaint the staff of that office dose not co-operate me and they misbehave also with me and my wife.
Kindly let me know full details that why the sim has rejected by the company and what should I do for the sim. Kindly take action against your official staff of Airtel, Near St. Merry Convent Girls School, Nasirabad Road, Ajmer.
I hope you will send me instruction for the same and do the needful in this matter as soon.
Thanking you!
Yours truly,
Ajmer,[protected]
Bal Krishan Arora
Ajmer

I have purchased 2 sim cards for dial up internet connection, with unlimited download on fix rental per month. But they are charging for another scheme by saying that, unlimited scheme is over. They are charging very much.
And presently only one sim is gprs activated. I have filed complaint many times at airtel but they did not solve my problem. It is directly a consumer harassment case.

During year 2007 an Air Tel engineer came to my home and sked me whether I would like to go for a combo braodband and telephone connection. I politely told him “NO” and explained him that I have a BSNL telephone and already booked for a BSNL broadband connectionand waiting.

He was not quite happy with my answer and asked me what is my current bill from BSNL? I told him its around Rs 1500 for two months. He smiled and told me that “You can save atleast Rs 1000 per month as Airtel has various scehmes and certain amount of free telephone is provided every month. Besides BSNL airtel connection will take atleast six months.

I was curious when he told I can save Rs 1000 Per month if I take his AirTel connection, (Now I feel it was mainly because I was just retired from Indian Air Force and never exposed to the manipulaive ways of corporates like Air Tel).

He went on further to explain me about the services of Air Tel and promised me he can give the connection within 24Hrs and the document needed is only PAN card. I agreed and took the Airtel DSL +landline combo connection with Rs 750 per month with Rs 600+ free telephone calls.

As promised, the connection was thru within a day. I was enjoying the Air Tel Internet connection and the free phone calls. However, on 28th of the following month I got a bill with an amount Rs 1500. I enqurired to the Airtel authority why the bill is Rs 1500 instead of Rs 750, and they explained me that the exxcess amount is due to more internet download and to keep the Modem switched off whenever Internet is not being used. I argued with the support staff why there is no mechanism at Air Tel end when the customer not using internet (disconnect Air tel Connection from desktop) the packet flow be stopped, atleast after an idle time the connection should automatically disconnect, I did not get a proper reply.

I thought to give one more chance to Air Tel and continued with the same connection. Now I was careful in switching off modem whenever not using Internet (each time wondering that though the technology is grown so much, but still a provider like airtel does not have a mechansim to stop my incoming packets when I disconnect air tel connection). The days went off and on the next 28th I had the biggest traumatic surprise in store. My Airtel Bill was a whopping Rs 2500+. This was never expected and I went thru the bill and astonished to see some of the days the Internet was showing Rs 500 which can never happen as I am not running cyber cafe at my home and checking only mails, browising and an occasional file download.

My BP went up and I called the customer care and asked him to immediatley stop my connection. However the customer care staff told me that I will be getting a call within shortly and did not confirm terminating my connection. Finally I got the call and he was explaining me that the bill is as per usage and no mistake, I told him how on a single day the download charge show Rs 500, He told me that he will come back after some time. I got call on next day and he promised that Rs 650 from my bill will be waived off and advised to go for an unlimited connection with Rs 1200 per month with some Rs 400 free telephone. I again was going to the trap of Great Air Tel company and agreed. I asked him to immediately make the amendement in the bill.

The next three months I had a traumatic experience as the Rs 650 waive off never came in print and every month I need to fight with their bill collection “GENTLEMEN”.

Enoguh is enough and I decided to disconnect the connection during Mar 2008 and called up and asked the Airtel rep to cancel my connection immediatley. I told them to collect the telephone and modem from my home and settle the bill properly as I need to get my deposit (Rs 1000, that is promised by the smiling person who initially came to my house and brainwashed me). No one came to home to colect the instruments till date.

It is not over, “picture abhi bhaki he”

Now the funniest part, today (21 October 2008) I got a legal notice from SHIVA $ RAWLEY Advocates asking me to pay the outstanding Rs 1313 and surrender the phone withini a week failing which Airtel will initiate both civili and criminal proceedings.

Hello, M/s Great Air Tel your telephone and modem is safely sitting at my home and I would request you to send your rep to collect it Immediatley. Also let me know whether you are refunding my hard earned instllation charges of Rs 1000? Apart from traumatizing me for a long period with your false bill and wrong promises, you still feel I have no right to claim Rs 1000 from you? If so, please come and collect Rs 1313 so that you corporates can sleep well.


Yours Lovingly,
Binduraj

I have two mobile no postpaid for more than 07 years. [protected] and [protected].
airtel company has been activating friendship package services on my both mobile ( post paid ) without my permission. I HAD ALSO COMPLAINED TO CUSTEMER CARE, BUT THEY HAVE NOT BEEN LISTENING.Please direct air tel not to activate any service on my both tele without written request in future. also ensure DE-ACTIVATION OF SAID SERVICE WITH EFFECT FROM THE DAY OF ACTIVATION. NO CHARGES TO BE LEVIED FOR WRONG ACTIVATION OF THIS SERVICE. AIR TEL CUST CARE NOT RESPONDING FOR LAST THREE DAYS.

I have been charged for downloading Images and Videos on Airtel WAP WHICH I NEVER DID. I suddenly found my prepaid balance to be 140 Rs less than what it was when i sent out the last sms 5 mins before. Then i kept receiving 13 messages for a span of 12 hours that thanked me for downloading images and videos on WAP.

I am yet to call the customer care coz i am sure (from my prev experience)they are goin to stay put on the fact that i did download these.

Anyone experienced the same fraudulent charges?

i hav got 5 airtel (CUG) post paid connection...in that i want STD rate cutter facility for the followin numbers alone...kindly do the needful. for the rest of the three numbers i dont want the STD rate cutter service...by mistake i hav chosen the wrong number for the rate cutter facility kindly cancell the request and change the STD rate cutter service to the followin number

the number that i want the STD rate cutter facility are:
1)[protected]
2)[protected]

the number that i want the rate cutter facility to be disconnected is:
1)[protected]

kindly do the needful ASAP
thankin u
I.manickam
jeyam trading company

To
Shri Hari Singh,
Customer Care Executive – Airtel



Sub: Complain against Mobile Bill of my Airtel Mobile [protected]

Dear sir,


My airtel sim has been disconnected on 12th September, 2008 and the same has been confirmed by you. But till now bills have been sent to my address. Please take necessary action.



Regards
Diptasree Mukherjee




[protected][protected][protected][protected]
From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Saturday, September 13, 2008 1:28 PM
To: Diptasree Mukherjee (WT01 - ENERGY & UTILITIES)
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]


Dear Customer,

Thank you for contacting Airtel.

This is with reference to your email dated 11 September 2008 regarding cancellation for your Airtel mobile [protected]. We regret the inconvenience caused for the delay in responding to your email.

We thank you for using our services and confirm that the connection has already been disconnected with effect from 12 September 2008.

We cherish your association with us and look forward to being of service again should you wish to take a mobile connection with Airtel in future.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We would also like to inform you of Airtel Self Care service on www.airtel.in that allows you to manage your Airtel account at your convenience and ease. Just register at www.airtel.in and see how it makes things simpler!


Regards,


Arvind Kumar Varun

Customer Services

Airtel

I have activated my DND service on my prepaid airtel mobile in DEC 2007 after activation also lot of sms from airtel like New offers, ringtones etc. as well as recorded calls are also comming on my mobile. every time i had talk to customer care executives, every time i got reply that call us after 4 hrs. or tomorrow currently my system is not working. Now DEC 2008 is comming, after one year also DND is not activate. now airtel is started new thing in IVR that call on 198 for Complaints, after dialing this NO and going through the IVR options, we get the reply that "THIS IS NOT A VALID NUMBER". What is this? Customer care executives are also not properly talking about this. they are not also properly trainned.

i am using my airtel no since past 5 years, but since last 6 months i am totally irritated with the company as every month the Mis Call Alert service gets activate and Rs 15 is charged to me. for the first time i inquire about and the Customer Care executive guided me about how to deactivat it. then onwards every month the same thing is repeating again and again. every month the same service get renewd and Rs 15 is charged from my account and i complaint. Every time the C.care Put up request for stoping this nonsense but the same continues. this month also tonight at 1.32am the subscribtion renewed and Rs 15 is Charged.

Dear sir,
we are your Airtel Broad Band (Delhi Reigen Customer) my connection no. is[protected] and using this connection for last ~6Month.
But now my connection has been deid automaticaly sinch yesterday in the morning.
and now we are truble with so many problems.
so you are requested to pls short our complaint as soon as possible.

yours faithfully
Ravindra Chaudhary
Delhi
Airtell Broad Band no.-[protected]
alternat contact-[protected]

I have not been receiving bills..and ispite of calling theminnumearble times they just dont seem to be bothered.

Mr.Mittal...please give crash course to your customer service department ...they are the pits...

Dear Sir/ Madam
I am using the prepaid mobile No.[protected] and despite thread of request from my side I have not received the call details of (incoming and out going)from July to Sept'2008 on my above telephone. As a result I am facing a great trouble to produce the same in the Court of law.
I therefore once again request you to provide the same immediately by way of deducting requisite amount from me failing which I have no other alternative except to agitate the matter before the competent Court of Law without further reference to you and you will be liable to make payment of damages to the tune of Rs. 1, 00, 000/- with all cost and consequences thereof.
Yours faithfully
SUDHAKAR DWIBEDY
FLAT No.4(E), 3RD FLLOR, JUPITER APARTMENT,
1, BARABAGAN LANE, P:O: ALAMBAZAR, KOLKATA - 700035

hello

this is to inform you that... my wife mrs.jagriti goswami's mobile has

been disconnected without prior intimation... and on top of that

after making the payment... in koramanagala layout office to mr syed...

the same has not been updated and line has not got released... there

was a emergency in the family and as she was not able to contact... it has amounted to loss of 20458/-... which I am sure was not looked well and taken in the right spirit.

i called up the customer service and Mr.nagesh K.B who would not co-operate and kept on arguing that unless the payment is posted... the lines would not be released even after giving the mid and txn id...of the payment details...he has also refused to given any information regarding other contact nos... which as a customer it hampers my fundamental "right to know"(RIGH OF INFORMATION ACT)

he was reluctant to give the phone to his seniors who i think would be in a better position to help me...

mr.navarathna the floor manager wil call me up.. thats what mr nagesh k.b has told me.. but it seems bleak and an utter lie...

my complaint id is:18901596.

NOW MY QUESTION IS...
1WILL AIRTEL COMPENSATE MY LOSS? IF NOT THEN I HAVE TO TAKE IT LEGALLY..

2.WHY IS THE PAYMENT NOT POSTED?AND ME NOT INFORMED?

3) WHY WAS I NOT INFORMED AND DOES AIRTEL EXPECT IN TODAYS WORLD... A PERSON WITHOUT A CELL FOR 48 HRS?

I think i am pretty clear on this issue and if not proper redressal is given... then i have to escalate it to the higher ups and consumer redressal forum...


Expecting prompt response from team AIRTEL...