Airtel Complaints & Reviews

Dear sir/madam
This is Imran Khan and my employee number 29855 (AIRTEL) and my PF number is Hr/Ggn/10693/005710.
I have applied for my PF twice in 2008 november and 2009 april and there is no response, and the HR of my company told me to contact gurgoan office thru online to know how far my PF process is done. let me know your contact number.
plz do the needfull.
Thanking you
Imran Khan
[protected]-contact number

My customer ID is [protected] and i purchased product some 30 days back.
I bought it from connectindia through an online purchase. My online purchase was based on a free offer of Goa tour for two. Till the date I purchased Airtel digital TV from connectindia, I am continuously following up with these guys but are lingering it on and lot of time their representative Mr. Tohfic ([protected]) keep his phone on switch off mode and he is lingering it on daily basis.
Please get the problem resolve as soon as possible.

Iam using airtel landline plus internet.For the june billing date my phone & internet was disc frm their end as of non pymnt.As it was settled frm airtel collection dept., i made the 1000 rs/- as they asked me to do so.In the latest invoice they are charging 200/- for reactivation ? plus whole month bill charge as i dnt hv dial tone & no net access.I received a sms frm airtel fixedline tht this month "bill will not be generating" & did nt even got the bill.When i got a call from airtel that bill 790/-rs is due.I got shocked as per sms no bill generation & no bill delivered to me.Iam calling customer service from 28 june getting number of ref nos.{21536698, 21371812} & run arounds. Today a supervisor {deepak} who was very rude At last gave me waiver of 100 RS/- only.? Why should i pay for the whole month when i dnt have a dial tone no acces to internet & on top of that reactivation fee of 200rs/-? I never requested to disconnect my service.They did that.If they are treating consumers like this then i have to look for any other provider.I will discontinue all airtel services.PLEASE HELP ! I AM NOT DENYING TO PAY, BUT I SHOULD BE CHARGED CORRECT AMOUNT.

Dear Sir,

My mobile display is showing 'PIN BlOCKED. Enter PUK code'. I have postpaid Airtel connection and no. is [protected]. Plz provide me the PUK code.

I am having airtel connection no [protected].I have been complaining since March 2009 that Rs1.00 daily and Rs 10.00 per weak is being charged from my prepaid sim account for unknown reasons (Unauthorized Charges) .I have been having a horrible time for the last 03 months complaining after complaining about the problem but No positive Response is being given towards the problem.
I was told that from 13th april onwards no deduction will be made and the amount already deducted upto 13-04-09 will be added in the phone account. Whileas Practically, the process was not stopped.
On 30th April I was given assurance that the amount deducted from 13th April will be deposited within 02 hours and now onwards no deduction will be made, of course Rs34 were added to my account but the process of deduction was not stopped.
Again, on 2nd May I was given assurance that the amount deducted will be deposited within 02 hours and now onwards no deduction will be made but the process continued.
finally, On 16 - 06-09 I was told that VAS has been deactivated nothing will be deducted from your account now onwards But today on 19-06-09 the process was repeated thrice in a single day in other words LOOTING /STEALING of money from phones is in full swing.
I have saved all the messages if early measures are not taken then i will take the matter with CONSUMER COURT. or else I shall through this sim in dust bin.
G.A Sheikh(Jeelani)
[protected]

I have not being using AirTel WAP service still i keep getting a SMS from 64611010 stating "Thanks for using (cricket sub pack subscription) subscription service on Airtel WAP. You've been charged Rs 10. Enjoy wap.mobifun.in". This has already happened about four times now. Please guide how to resolve the issue. My cell No. is [protected] .. if this continuous i dont have any option other than giving up the airtel service .. so kindly unsubscribe it

Myself murali, using mobile no [protected].
Recently I got a bad experience from AIRTEL. Before jun22, twice I got msg – Recharge with 230 and get 206+24, 50 STD min. Then I conform that in “my airtel my offer”, then I recharged on 22 Jun @ 7-8 pm. As per the msg the 50 STD mins should be credited on before 25 Jun but, not credited. Then I called to customer care and registered the complaint ([protected]), they have given a due date on 29 Jun, 5 pm. Till 1 st Jul I have called to customer care many times for the same problem (ref ids- [protected], [protected], [protected]). Finally I spoke to supervisor, simply he said that there is no msg like that, so, I can’t do anything …

Till now I didn’t get the STD mins. Shall I feel it as a cheating, or a technical problem or something else? Whatever it, as per the msg please consider my problem and take a necessary step …

Airtel is a worst company...
they changed my government plan card in to normal card and also the costumer care is also not responding well. they said plan changed and it will never be back.

Dear Sir,
I came to know through your phone call on my no.[protected], which dialed through no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/- .
I am very shocked to see the bill of that much amount, as you can see the back records of my usages for your reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time.
I want to mention here that I just inquired to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at your discretion only.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Therefore I don’t owe any liability towards this bill.
Please send me the corrected version of bill as soon as possible so that I could make payment in time.
Today, I had talk with call center executive Mr. Praveen but he was very adament not capable to resolve this problem.
Looking forward for positive cooperation at the earliest from your side.
Thanking you,












Dear Sir,

I am using Airtel data card (No. [protected]) since last more than one year under a monthly plan of Rs.350/- and 500 MB free data download scheme.
I want to mention here that I just inquired from call centre to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at their discretion only.
I came to know through phone call from Airtel on my cell [protected] from no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/-. I am very shocked to see the bill of that much amount, as one can see the back records of my usages for the reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time. If I could have the information that my plan has been changed by Airtel then I never use that for such huge amount. Even though there is a usage limit for me of Rs. 1900/- when my usage was exceeding the they did not inform me.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change after 9th May 2009. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Regarding this problem I had talk with airtel executive and wrote the mail also but they are not listening the problem and saying the charges are valid and forcing me to pay wrong bill amount. I need your guidance and cooperation to solve this problems of Airtel please.
Sincererly yours,
K K Maurya



BELOW IS MAIL RECEIVED FROM AIRTEL
Dear Mr. Maurya,


Thank you for writing to Airtel.

This is with reference to your email dated 02 July 2009 regarding your Airtel number [protected].

As per the telephonic conversation with the undersigned, we would like to inform that the bill plan was changed from Airtel data card plan 350 to standard 49 plan as per your request on 23 May 2009. Hence, the charges are valid.

We hope this clarifies.

In future too, please feel free to speak to our call center executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it?s still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long term association with you.


Regards
Priyanka Raj
Nodal Team
Delhi

I had airtel postpaid connection number [protected] and AcNo:[protected]
I have closed this connection. After nearly 4 months I get a letter of pending payment. I asked for bill details. I receive a mail saying that our executive will give you the bill details at your postal address. We have not yet received any bill details from Airtel and yesterday I recieved another warning letter from Airtel regarding the pending bills. This time the amount is also different.
For further clarifications they have given 2 numbers in the letter viz [protected]/[protected]
I tried this number several times but no one is attending the call.
I need the bill details as the pending amount in very incorrect. I need to tally this with already submitted bill receipts.
Please make sure that you have send in the bill details before giving us any letter of pending bills.

I am working in an IT firm in Bangalore. I recently got transfer from Chennai to
Bangalore. 15 days back I submitted all my id proofs to the Airtel representative sitting in our office campus and got the post paid connection.

I was alloted with [protected] number.

I was called by one airtel representative in the afternoon saying that my house was locked and he could not do the verification. I told that i will not available in my house during my office hours and asked him to come either before 9.00 am or after 6.30 pm in the evening. But the next day without informing to me the outgoing facility was disconnected and I suffered a lot since i am away from my family and i could not call my family during weekends.

The next day I reported the same to airtel representative who is sitting in our campus and he arranged to activate the outgoing facility and asked my time to do address verification. I told the same as above and they accepted.

I was waiting in my house for the past 1 week and no one has turned to my house. but suddenly again they disconnect my outgoing connection permanently without informing to me saying that they could not trace my address.

I was shocked to hear this and already i have deposited Rs.300 as advance amount for the connection. After enquiry they said i have to apply for a new connection.

Already I have informed to all my near and dear about the number change. Again getting new connection and informing to all will be foolish thing.


I and my family all having the Airtel connection in Chennai for the past 5 years. We didn't face this problem in chennai. but now in Bangalore I suffered a lot and I am unable to use my connection eventhough I have paid the advance amount.


Also there is no response from customer care also. They are lethargic and
not giving sufficient information.

Now I am planning to move to another service provider for getting new connection because of the bitter experience I faced with Airtel.

While getting the connection lot of promises were given by the airtel representatives but now no one is responding properly.

My friends also facing the same problem with Airtel. I never seen such poor and lethargic response from Airtel. that too the representative are sitting in our office campus and verified all my identify with the office.
Because of the foolish verification process they are loosing a customer


With regard to customer care contact number, it is a total failure.

First if we call 121, it is in Hindi language and it is asking us to contact another number [protected]. if we call that number it is asking us
to contact 080-- etc number. Totally misleading.

I am very sorry for writing this but the total irresonsible action and reply I received hurt me.

For the sufferings i had for the past 15 days without the outgoing facility and unable to contact my family for having an Airtel connection.

We had procured a prepaid SIM card ([protected]) from Laser Valley Telecom, 27, Bazullah Road, T.Nagar, Chennai 17 - Contact [protected] on 30th May 2009. The relevant documents (xerox copy attested) were handed over to the counter person on the same day and we were assured that the card would be activated in 24 hours time. After several follow ups we finally had the SIM activated after almost one and half days.



After 3 days the SIM got deactivated automatically with no prior notification to us and no incoming or outgoing calls could be made, on making outgoing calls, the message we got was "Your line is temporarily deactivated due to non-submission of documents". We did multiple follow-ups with the AIRTEL customer care support and went down 2-3 times to the showroom to report the problem. We spoke to the showroom owner Geoffery ([protected]), where in he promised that there was some issue at Airtel end and the LW document submission no was not clearly communicated internally and he would take care of it.



The line was not activated for more than a week, and we had been still continuously and patiently following up with another person Ram ( [protected] ) in Laser Valley Telecom, as Geoffery was not reachable. After multiple follow-ups and visits to the showroom in T. Nagar, the line was activated by the end of the day on 14th June. The next day morning when we tried making an outgoing call, we again received the same message "Your line is temporarily deactivated due to non-submission of documents". Since that day till date we have been trying to reach Ram, Geoffery and have also registered another complaint with the Airtel customer care support[protected]th June) for which we were told to contact the showroom for activation of the SIM.



I would also like to bring to your notice that we had procured two SIM cards (one for my father-in-law and another for my mother-in-law) in April 2009 beginning from CELL.COM at T.Nagar which also did not get activated for more than a month after our constant follow-ups with the Airtel customer support centre and showroom where we purchased it. We had procured these prepaid SIM cards to attend to personal medical emergencies in the family and ultimately we could not use it. The whole purpose of having procured the Prepaid SIM is lost, as my Father-in-law expired due to illness on 17th April 2009.



Everytime we try calling the airtel customer support centre we get standard replies that either we have to walk into their showroom to resolve the issue ( knowing the fact that this is an issue where somebody has probably lost the documents we submitted or has not submitted it properly), due to which the SIM is not activated. When we try reaching the showroom owner or customer support executive either he is not interested in attending to our problem or just notes down our mobile no. [protected] and says that he will get it activated in 24 hours, which anyway does not happen.



It has been 2 months since we are trying to get a prepaid SIM activated with Airtel but with no proper support from any of your customer support executives or your nodal officer’s (whose mobile no.s are switched off most of the day – [protected]).



It is pathetic to note that a mobile network who advertises on perfect service and customer support ultimately cannot cater to such a simple request like this.

I have raised this issue with the [protected]@airtel.in on 01st July 2009, but there has been no response.

When I tried calling the Airtel Customer care support yesterday again, the response i get from a senior executive officer is that i need to resubmit the documents as they have not got registered with them due to loss of documents.

I hope to get a proper resolution atleast by raising this complaint with you.

Regards Gayathri R Khanna
+91 [protected]

hi,

The land line is not working from last 6 days. I gave complainted for that but I din get any revert for that I also complaint on customer care they gave me a TAT for 48 hrs. so plz give me feed back for that.

Vikas chatterjee
MOB: [protected]
Landline :[protected]

from the day i took airtel connection problems have been started, not a single month your service was fine...

here are my problems, and complaints raised

1) i asked to give me the connection from the next day or the starting day of billing cycle, but they gave me just 2 days before billing cycle
the next day after taking the connection: line was dead, raised a complaint, didn't attended, raised again then attended at last i have to pay some 170 rupees unnesasarily just for 2 days
2) the next month my cordless telephone stopped working, i got that phone by you by opting 750 plan, it was replaced with normal wired used telephone, i demanded for my cordless but said there is no stock and they are not producing it, so what.. i'm offered cordless and i need only cordless
3) again in the first month i guess, i was assured that telephone number would be given as per my choice, after repeated phone calls it was changed
4) for about 3 times i raised complaints for frequent disconnection of internet and about 20 dyas i faced such problem, the problem coul'nt be fixed at all, and i came to know the feedback on my complaint is like " my lan card is not working itseems, huh! they are really dumb, mines was fine, after few months very recently my line was changed then it worked fine
5) for 3 times raised complaints for land line getting dead, and the last time you ppl took more than 10 hours time to fix it, and when i have asked about service gaurente, i didn't get any response
6) and most problematic thing is for about 4 months i didn't get a bill at all, i used to raise a complaint every month and then they would deliver me a xerox of that bill
7) i really fed up and asked them to atleast deliver me the e-bill, i made necessary changes in site, but after making changes i'm receiving paper bill but no e-bill,
8) i again raised compliaint, nodal officer, feeback team, etc ppl assured that e-bill would be delivered, but i didn't receive any e-bills till now
9) also said to change alternate contact number, but my old contact is still there in their records
10) registered for DND for both my landline and airtel mobile number also, but they people very cleverly call me up at my mobile and disturb me with your ads etc.
11) the very lastest issue is this month july, even after nodal officers and feedback team assured that e--bill would be delivered and paper bill would be stopped, i still didn't received e-bill and got a paer bill...

july 2.00pm update : a nodal officer named saritha called me up and said, i will definitely solve your problem, blah blah blah ...since 6 months i'm hearing the same dialogue...

I am subscriber of Airtel Post paid from last 3-4 months. Since I have started using post paid, i am not receiving hard copy of bill eiether by courier or normal post. Further on registering for several times for E- bill again i m not receiving any copy of bill via email. Airtel executives keeps calling for payment of bill several times in one day only. After explaining all things also neither my problem gets solved nor they take the matter seriously. Last month i paid without receipt of bill. No one is taking responsibility for providing me bill in time.

We had installed Airtel Digital TV on 30/05/2009. After a week the screen started showing that this card is not valid. By contacting Airtel Call centre they told that Rs.100 is balance from our side. After recharging Rs.100 it was activated. After a week again i.e. 15/06/2009 again the TV screen showed that this ID card is not valid. We again called centre again they informed that we have subscribed for ESPN package and Rs.60 is pending in our account. While we had not sent any SMS for subscription. The fact is that airtel has deactivated free to air channels also. Is airtel collecting Rs.50-100 every week with the customers who had subscribed for free to air channels for one year on some pretext or other?
Why are ads given for fee-to-air channels subscriptions for one year? Can I get justice from airtel? Every time we contact airtel customer service they say "You pay this amount this time and next time it will not happen? Is this the way adopted by airtel to humiliate genuine customers and harrass them by charging them exhorbitantly evey week?
Airtel Digital TV ID No.[protected]
Order No.3710541

I bought a prepaid connection from Airtel from retailer Oberoi Telecom at Defence Colony Kanpur. It has lifetime validity. The phone number is [protected]- It was bought on 30 Jun 09 and activated on the same day in the evening. On 01 July 09 I charged the phone with two top ups of Rs 888/- each. I got a confirmation that the recharges were successful. I noticed that no incoming calls were coming so I complained to the retailer who assured me that it would be set right and he would tell the Airtel company about it. He rang up airtel and then told me that the phone details were not coming on their screen/system and something would be done about it by evening. Nothing happened. At night the retailer told me that it takes 24 hours for the problem to be resolved. On 02 Jul I rang up the retailer and he said he will do something about it. I then rang up Airtel Customer complaints 121. They said that they can't do anything as the details are not showing in the system and I will have to contact Lucknow. They gave the the address of their Kanpur Office and said that they did not have a phone number of the Kanpur office. What a bunch of liars!!! This is Sunil Mittal's world class company!!! I fell cheated. The service personnel of Kanpur must be the worst. I am sorry I chose Airtel- just because the retailer told me to. I should have stuck with BSNL or Hutch. Can something be done about it!!

I had applied for Airtel Broadband in October 2008 for my shop in Kashmiri Gate, Delhi.I also paid a cash deposit of 800/=(I have attached a copy of the receipt). But after a week I was told that It was not possible technicaly to provide Broadband in that area..I was also assured that I will get my money back in 7-10 days. Now its been almost 8 months, and I am still waiting for my cheque.I have contact their customer care by email &...

I have paid my Airtel Broadband[protected] bill for the period 26-04-09 to 26-05-09, which was payable on or before 25-06-09, on 03-06-09 through ICICI Bank (Madurai - K K Nagar Branch) Cheque No.648899, dated 03-06-09, which was debited from my Account on 08-06-09 towards Airtel as per bank statement. The cheque was drawn on "Airtel (A/c[protected]", as instructed in the Bill. To my surprise I started getting SMSs and calls from Airtell from 20-06-09, regarding non payment of bill. In every such calls from Airtel, I have given them all relevant details of my payment, but they have not updated in their end. Finally i raised a complaint regarding this issue in Airtel Customer Care on 26-06-09 explaining the details. The Complaint No. given was "21317850", and promised that the issue will be solved within 2 working days. Today 01-07-09 i have received the next bill for the period 26-05-09 to 26-06-09, in which I found that it shows that previous bill is unpaid, at the same time I have been charged Rs50/- + service tax for late payment of bill. Also the bill is payable IMMEDIATE.
I feel it Insulting and Harassing. I expect from Airtel –
(1) The late payment charges and Service tax their on should be reversed immediately.
(2) Airtel should Apologise in writing for this mistake.
(3) Airtel should Waive my latest bill as a gesture of Compensation for the harassment done to me.

Dear,
They have mentioned a plan Home 649 plan which is available for delhi region and on there website it is clearly mentioned " Tariffs plans that are available in Delhi
*Delhi includes Gurgaon, Noida, Faridabad and Ghaziabad "

http://airtelbroadband.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/broadb...⇄

this is the link to there website where it is clearly mentioned that Home 649 plan is available for Noida, Ghaziabad, Gurgaon and faridabad also

When i asked them to change my current plan to this Home 649 plan then they said that this plan is not available for ghaziabad.
where as it is clearly mentioned that it is available for whole delhi region.
So kindly look into the matter

thanks

regards
vineet