Airtel Complaints & Reviews

Re: Customer I.D: 11771054; Tel No.[protected], Telephone installed in the name Of: Mrs.Kamlesh Sharma, H.No.248, Ashoka Enclave Main, Sector-35, FARIDABAD-121003.

Subject: Complaint about

(a) Inflated telephone bill for the period 08.05.2009 to 07.06.2009 raised vide Invoice No.[protected].
(b) Toll Free Numbers also charged
(c) STD Lock not activated despite numerous requests.
(d) Other Numbers wrongly shown as “called from my telephone numbers(details attached)”


Dear Sir,

I am constrained to lodge this complaint before you after numerous telephonic calls fail to appreciate your customer care centre, sector -37 to look into my complaint.

I am surprised to note that none of your customer care executive came out in my rescue.

I wish to state and lodge the following complaint i.e. as under:

1. That, I, Mrs.Kamlesh Sharma w/o Mr.S.K.Sharma (Retd.Indian Railway Employee) is the bonafide senior citizen and a respected peace loving resident of House No.248 ASHOKA ENCLAVE MAIN, SECTOR-35, FARIDABAD-121003.
2. I am also happened to be your bonafide customer and installed your telephone connection as I.D 11771054, Tel No.[protected].
3. That the trauma starts after receiving the referred inflated bill for the period 08.05.2009 to 07.06.2009 raised vide Invoice No.[protected].

4. On scrutiny of the aforesaid bill I found that the bills were raised erroneously, without any basis, even for the tall free numbers and also called numbers shown as imaginary.(I never called such numbers and not known the numbers belongs to whom?).

The details of the objectionable telephone numbers shown to be called
from my telephone numbers are as under :

Sr.No. Telephone Number (Shown as called from my telephone number) Date
1 [protected], [protected], [protected] 06.06.09
2 [protected] 27.05.09
3 [protected], [protected], [protected] 04.06.09
4 [protected] 30.05.09
5 [protected] 29.05.09
6 [protected], [protected], [protected], [protected] 16.05.09
7 [protected], [protected] 05.04.09
8 [protected], [protected] 03.06.09
9 [protected](four times) 01.06.09
10 [protected](two times) and [protected] 08.05.09
11 [protected], [protected], [protected] 13.05.09
12 [protected], [protected], [protected] 15.05.09
13 [protected] 18.05.09
14 [protected], [protected] 24.05.09
15 [protected], [protected], [protected], [protected], [protected], [protected] 27.05.09
16 [protected] 06.06.09
17 [protected] 03.06.09
18 [protected] 06.06.09
19 [protected] 15.05.09
20 [protected](two times) 05.06.09
21 [protected] 20.05.09
22 [protected], [protected] 28.05.09
23 [protected](two times) 23.05.09
24 [protected] 04.06.09
25 [protected] 01.06.09
26 [protected] 02.06.09

5. I believe that some one either misusing my telephone connection in connivance with your field staff and deliberately, despite my requests to correct /restore the STD lock facility not restored/corrected the same.

6. It is also pertinent to note that how can these numbers shown as called from my telephone number and also the tall free numbers included in the detailed list and charged?.

7. That in the sheer violation of bye laws and guidelines of TRAI.
8. That I complained to the CUSTOMER CARE i.e. I can say with conviction that YOU’RE SECTOR-37, ”FARIDABAD AIRTEL CUSTOMER CARE” ARE NOT BOTHERING TO CUSTOMERS REQUESTS.

9. I humbly submitted with my earlier telephonic complaint i.e. pending with the customer care, no action initiated, no on the spot enquiry conducted and even not activated the STD LOCK facility.


Keeping in view of such aversions and contentions I once again request to your good selves to kindly intervene in the matter and stop the issuance of inflated bills and stop raising the bill i.e. not at all used by me, withdraw the referred bill and correct the same along with activate the STD facility immediately and direct your Sector-37, Faridabad officials to do the needful.

Thanks & Regards,



(Kamlesh Sharma)
Kothi No.248, Ashoka Enclave Main,
Sector-35,
FARIDABAD-121003
(Haryana)
Tel No.[protected]
M.No.[protected]

my firm telephone is not working the is 42118599
plz do some in my faviour

Dear Sir,
My airtel no.[protected] is not working from last 4 days.So please note the my complaint and send your
executive for check it.My billing adderess is M/S. Electro Power Control
Plot No.21, 20/4, Main Mathura road
Near Bhatiya Crane Faridabad
Thanking You
For Electro Power Control

Sachin Pandey
[protected]

Dear sir,

My airtel No is 4109232. I pay my bill on 25/07/2011 but till i didnot get back my outgoing facility. So I am not interesting to continue this service

i made call to the brdbnd cstmrcre 1-3-10 (8.30 pm) my interaction id[protected] ... i got a cstmr care agent name senthil he never gave a good service to me... and more over he dont mind my commends also... i told him to transfer the call to superviser he put me hold lot time and disconnect my call... i thnk he is not a proper customer support agent... his communication is worthless ...am going to disconnect the broadband connection...

please send me my airtel postpaid bill copy on my e-mail ID as I dont receive my bill by post KINDY REPLY POSSITIVE

Airtel — Airtel Does Not Recognize Even After Two Years

I have Post-paid connection of Airtel for over two years. Since I requested for a better number, I was given an old number which was not in use. But now, for any complaint when I seek help of Customer Care, I am told that the number is not in my name !!!
My bill is regularly paid, but the company does not recognize me !!! Two years time is too short to correct records !!!

Airtel — not accept own fault but disconnect my connectivity

i have paid my bill 21 Jan to 21 fab2008 which was due on 10 March2008 of Rs 300/ against RS 316/ on dated 10 marrch 2008 at simmilar due date R. No UP656248 at CITY COMMUNICATION S-26 BHEL HARIDWAR of my [protected] number



i have recieve call on dated 12 march regarding not paid bill of 21 Jan to 21 fab2008 which was due on 10 March2008.

i saying ipay this on 10 and recip no wil be given you by toll free call at evening when i reach at my room and as per telephonic talc R No at night by call back at 121.

they call me 19 march for saying that please meat to franchiji without proper ivestigation through CITY COMMUNICATION S-26 BHEL HARIDWAR .



left it IMEAT CITY COMMUNICATION S-26 BHEL HARIDWAR on 26 and find that by mistake they do not transfer payment and not get any inquiry from custemor support .

left it agian CITY COMMUNICATION S-26 BHEL HARIDWAR accept it and said that it will be transfer today.

this day next month bill that is 21 Fab2008 to 21 March 2008 is already generated whic wwill be due on beforev 8th April 2008



Detaies are : RS 747/ total payment

that is 300 previous paid also be included

RS 50 painalty due to not trnsfer case / paid

397 is usasge charge of this month

CITY COMMUNICATION S-26 BHEL HARIDWAR says that RS 50/ Painelty is discountable due to over mistake you paid only Rs397/ only



i paid it same day that is RS 400/ R.No. UP644087.

i have several complain reference as per your records.



[protected]

[protected]

16087420



their repersentative call me from [protected] call me again and again and torture me with misbehave. you are a bed custemor, saying that you dont pay your previous bill . and your connection now disconnected.

today and they disconnect the connection.



i confirm by other person from CITY COMMUNICATION S-26 BHEL HARIDWAR and found that they transfer these paiment RS 700 (that is 300 + 400)+ less panelty to wrong NUmber ([protected]) that is against my [protected].

is it my problem

they no contect to CITY COMMUNICATION S-26 BHEL HARIDWAR

also several unrectified complains are already registrerd not resolve them butv disconnect it right or no as per rule

my qoistion is always consumer is wrong

Airtel — e-Topup not done since last three days

Hi

I had done done an e-topup for my number ([protected]) on 10/06/08 from my ICICI account for 200Rs. But still it hasnt been done, and the amount has already been deducted from my account. keep calling 121 but there is n extension number where I could talk to some one in person...all sort of computerized messages stored in there. Please help me.

Kriti

dear sir
i am four months before i am having one postpaid connaction and accordingly paying my bill. but after one month in my own address two bills will come and i am affraid because the bill will be that number that i am not using that mobile number so iam complaint it in airtel recovery boy but no kind of response me and bill will be continues come to my house .and sir i want you informed you that yesteredy one recovery boy karan in haridwar will calling me and taking abuse language and fighting with me with some boys . so sir i want to talking to you sir please call me my mobile number [protected]. and please solving my problem as soon as possibile thanks .

Dish set of box — set of box registeration not done properly and money receipt not received.

Sir,

This is on my parents behalf i am forwading the complaint against Dish TV.He ordered a new connection Through the Dish TV dealer" Best Electronics" in mount road, chennai. Tel #[protected]. on March 26/08/08. with a six month subscription free.My father who is 85 Years received a set of box already registered in the nizzamuddin, mob no [protected], chennai - 600001. When questioned he said necessary changes will be made., but on contacting them several times no response is given also my father had requested packages details which is also not given till day.As the free subscription is going to expire this month he called the dealer Best electronics they refused to attend the call.They live all alone in chennai. They had taken for the connection Rs. 4300/= for that also no receipt is given. Please take necessary action against the dealer and compensation should be made for my aged parents for the amount of mental agony they are under going.

AirTel — Complaint against airtel survices

sir i was activated free sms pack for 1month (2sep-2oct) but they cut my account from 2oct which is not valid.
Whenever i call to costumer care its always say dialer no. does not exist .

Dear sir
I am using airtel since last 6 months.thay disconnect my phone due to non submission of address proff which i also submitted at the time of taking connection, but i again subbmitted document on 4/10/2008.now my outgoing call facility blocked without stating any reason.i went to kamla nagar airtel center but they said everything is OK.i also call to your call centre same response was recevied.
Pls tell me what should i do otherwise i change my operator.

Regards..
Deepak Sharma
mob - [protected]
mail id- [protected]@yahoo.co.in

hi, i am Karan Gambhir...my prepaid number is [protected] and in the evening my today (14th October 2008) my balance got deducted by about 30 Rs for which i did not get ne msg from Airtel.

my balance was sumwhere close to Rs 144 and on checking in the evening my balance was Rs.114.

i tried complaining on the Airtel cutomer care but the executive did not have information about it, and he told me to call after 24 hours.

please note i am not using ANY extra service except for Hello Tunes for which already Rs.200 was deducted from my account.

I want a refund of those Rs.30 !!..its highly annoying.i am really really dissappointed with Airtel and request you to register a complaint from my side, and pls make sure a get a resolution for the same !

Thanx,
Karan Gambhir

sir i purchase a coupon voucher Rs.50 from Jyoti communication Kanjurmarg(W) mumbai-78 on 10/10/2008 Serial No.[protected], I try so many times to recharge this voucher but fail to recharge &i contected to Airtel gallery near HUTATMA CHAUK FORT MUMBAI, they reply me to change this voucher & take other voucher of Rs.60 since Rs.50 voucher is closed by company, so i told to shop owner Mr.Sanjay Jha(Mobile No.[protected]), But he refuse to change this voucher
Please solve my problem my name -PK VERMA Mobile No.[protected] Thankyou sir

Dear sir/madam,

i am coming in pune new then i sue idea numbar but u know i am airtel custmer thats y i take airtel postpaid number but now i have a big problem beside your service my mob no is [protected] i leving in aundh pune please help me other wise i changged my number thansk

I topped up my Airtel (Chennai) with Rs.415/- through icici mobile recharge facility at around 9 pm 24oct 08. Instead of choosing to go to the nearby shop, I had resorted to using the online facility as I was at work and had an urgent phone appointment with an important person at 9:30 pm the same day. To my dismay, I didnt get the top up message until 10:20 pm. At 10.20 pm I get a funny message ( with lots of "%20%") which I was able to vaguely make out, a top up intimation message from Airtel. Just to confirm my fears of the recharge amount, I check the balance enquiry *123# and ofcourse I get a shock.. I see I have Rs. 286.51 left;I had atleast 1 Re before recharge. And apart from the poor return of investment, in this one hour from 9 to 10 pm, I had to undergo the embarassment of asking the person with whom I had a phone appointment to kindly call me as "I had low balance"... I tried their customer care in vain.. Never did I get an option to talk to a cust care executive.. In my utter frustration, I put a no wrong when I called aircel care (Im no aircel man)... Just when I was glad to greeted by a phone operator, I discovered it was aircel, and then disappointment again..
What a poor show by Airtel.. I swear, I am ashamed to be associated with Airtel.. My next move?? Throw both my mobile and its sim card into the dust bin..(My plan is talk more plan with 49 p per call, just for information.)

C.Shivakumar,
Chennai
just in case, my email: [protected]@gmail.com (no spam please, but relevent emails certainly yes)

air card — call is not going or coming from some airtel number

Respected Sir/Madam,


It is more than 2 months that i am not getting any call nor i am able to call some of the airtel number. Even customer Care service is not working . I am using airtel from past 3 3.5 years but if this problem is not solved i am planning to switched to other network.

Please look into this issue ASAP.

Airtel — Billing Problem- no action since the complaint has been logged 15-20 Days Back.

My wife was using Airtel post paid mobile no.[protected].
We found that in the last few bills most of the SMS sent by this number on the local numbers has been charged on ISD tariff basis. Although on our complaints, each time those issues get rectified by Airtel.
But, We were surprised by the last bill for the month of September-October, where Airtel has charged Rs.5000 for GPRS services, Although since the last 1.5 years the average bill is appx.Rs.1200 on monthly basis for same sort of services.

I have logged the complaint for the same on 6/11/2008 (comp.no.[protected].

Still waiting for any feedback & action from Airtel.

AirTel — i am not able to contact with customer care since last two months

sir,
i am not able to contact with costumer care .i am facing problem with the connecting of costumer car since last two months .i called costumer care with my friend mobile in the date of[protected].the give the complaint number the number is[protected].but problem is not solved. again i called costumer the give another number the number is[protected].but no use. one moth before i called costumer care more than 3 times with my father mobile and i gave 3 complaint's with my problem but they not gave any number.but thy told me that, we will send the complaint number to your mobile number but i didn't got any number .i am facing the problem past two months.please look into my problem .
thanku sir,
kiran([protected]).

Airtel — do not call registration (advertisements)

Dear Sir,

Please to bring to your notice that i would like to stop all advertisement calls to my mobile no: [protected]. I request you to all business call to my number

regards

indira

AIRTEL DIGITAL TV — am i being charged extra?

Hi, i have brought the Airtel Digital TV, with south mega pack for rs 2500 for 6months in Oct '08 soon after the launch. Since they dont provide HBO, ZEE studio and Sports with it, i have topped it up paying rs35 for HBO, Zee Studio, Zee MGM pack and rs 45 for ESPN, star sports pack. But without showing any repect to our loyality of being among the first customers, they have started selling the same pack for same price of Rs2500 for 6months with ESPN pack and their webiste also inculdes HBO and Zee Studio in the list of channels. Can I know why i am being ripped of Rs 80per month for the same channels and that too for being one of the first customers.

AirTel — Avoiding of complain

A message has come from urgent that I have been selected for the prize worth $5000. When I am calling to customer care, they didnot respond me. What have I to do? Please inform me at .
Mobile No - [protected]
Email Id - aditya_[protected]@rediff.com

Yes he is absolutely right. Airtel Customer Care Response is very poor and they do not provide you the call reference number. Please guide me where to contact for complaints.

hi sir / madam,

i`m using lifetime airtel connection n nwa dayz they r deducting my balance without any reason i`m nt even able to register my complaint thru their customer care number...


Aditi gupta
Rajasthan
My Number: [protected]

AIRTEL DIGITAL TV — Pending Installation

Hi,

I had marked a request for my Airtel digital TV to be relocated from my mohali address to NOIDA address on 24/12/2008. Both addresses are mentioned below for your reference. My registered phone number is [protected]. First time i called for this was on 24/12/2008. The customer service executive took my new address in NOIDA & booked the slot for technical installation executive. However next day (when this guy was was to visit my NOIDA residence for installation), i got a call from MOHALI stating that your executive in Mohali is not able to find my NOIDA address in MOHALI. Again i called customer service team who again after apologising alloted another slot. Again after couple of days i got similar call from MOHALI. This process of booking the slot has happened four times now & still i am reciving calls from MOHALI to intall my connection. I have spoken to Mr Rakesh (Floor incharge), Ms Sonia (Team Leader) still i havent got any solution. Whats most disgusting is that Airtel has already deducted Rs 600/- as reinstallation charges & still no-one bothered to inform me about the status. The incompetent team is still not able to provide any solution which in this case is arranging for an installation slot at NOIDA. Today again i called up the customer care. Today this guy Sajid, asked me to deposit Rs600/- again stating that i need to deposit this amount & later this will be refunded. When i told him that i will not pay anything now as i have already paid the charges, he disconnected my call.

With the kind of service provided by airtel, i am made to believe that i have made a huge mistake by trusting airtel over various other DTH service providers. Its a simple case o[censored]nderstanding that a customer has relocated from Mohali to NOIDA & wants his connection to be relocated as well. One need not be a rocket scientist to understand a simple relocation case. Now i want my reintalling to be done very urgently. Also i would like some one very responsible to call me from AIRTEL AND NOT FROM AGENCY CALL CENTRE who can be sensitive about the customer's problem & "can get the things done". Its already been 12 days & if no future action is taken to my satisfaction, i will be forced to initiate legal action against airtel digital TV

Regards
Chetan Dutt


Previous Address:
House No:222
Phase 3A
Mohali
Punjab

New Address:
Flat 3A,
PDIL Colony
Sector 62-B
(Near Fortis Hospital)
NOIDA
201301

AIRTEL DIGITAL TV — Deactivation of service for wrong reason

To,
The Customer Service (if any)
AIRTEL DIGITAL TV
Bharti Telemedia Ltd.


I S Ravi Kumar (Customer ID No. [protected]) resident of J P Nagar, Bangalore subscribed Airtel Digital TV on 16.11.2008 and the same was installed on 18.11.2008. The offer was for Rs. 2000/- with 12 months subscription free (South value Package).

Now after 3 months i recieve a SMS on my mobile mentioning that my negative balance of - Rs.300/-, which i couldn't understand.
Since i was on tour i thought i can check once im back in station. When returning from Delhi on 22nd i recd. a call from one o[censored]r call centre guy rudely mentioning about negative balance of - Rs. 300/- without giving the actual reason and any explanation. He just asked me contact Customer Care and hung up the phone on my face as though i owe him or the Airtel. What kind of stupid and arrogant people are working in AIRTEL. This is most humiliating act by any (so called) CRM person. I SEEK AN APOLOGY on this count.

After i was back to Bangalore on 23rd Jan 2009 and found the service terminated / disconnected, i am really upset on this INSTANCE towards the dastardly act. I have been calling your customer care to get a Standard Answer that they don't know the reason and systems are down and details not available. I dont know what kind of Junk systems are installed and customer friendly approach (name sake) is followed in AIRTEL.

I Called Customer Care for 4th time and then for my luck i could find some responsible person to give the reason for extra wire cost (from 20m to 30m slab) and registering the Customer CompLaint No. 519711 and resolution of issue by 29th Jan 2009 Committing the resumption of services & waival of extra wire charge of Rs.300 - which was not at all needed. The explaination for extra wire is as below.


Dish has been installed on 4 storeyed building which requires approx. 40ft(12.2Mtrs) + 15 ft slack(5Mtrs) .During installation there was some unwanted length of extra wire being left coiled behind the TV during installation which the installation team said is more by 5mtrs apart from the 20 mtrs provided alongwith the system as reqd. Primarily i dont beilieve. When i questioned the installation team they demanded cash payment of Rs.400/- for extra wire. Since this team was acting dubious i.e, Great AIRTEL team. I got doubtful and called up the Franchise, he mentioned that the cost of extra wire would get adjusted in the recharge amount of Rs.2000/- and there is no need to pay anything for installation team.


Till now the service is not resumed and i have not recd. any kind of response from AIRTEL. I feel Airtel has nurtured this habit of giving wrong commitments and then mastering the art of not satisfying the commitments made during the sale and misleading and cheating the customers. I SHALL BE FORCED TO APPROACH THE CONSUMER FORUM.

MOST GRIEVED CUSTOMER


S RAVI KUMAR
+91.[protected]

Airtel Digital — wrong deactivation of services-cheating

To,
The Customer Service (if any)
AIRTEL DIGITAL TV
Bharti Telemedia Ltd.


I Sanjeev Goel (Customer ID No. [protected]) resident of Noida subscribed Airtel Digital TV in Dec 2008 .The offer was for Rs. 2000/- with 6 months subscription free.

On 22.12.2008 I charged for Rs.200 and VIde order No.1177924 requested for addon of Sports (Rs.105) and Kids+ (Rs.25) which got activated on 23.12.2008. Surprisingly my services (including free for 6 months) got deactivated on 18.01.09 for negative balance. I got Rs.100 recharged on 19.01.09 after which the connection was reactivated. On 20.01.2009 I called customer care and talked with one Ms Sangeeta and requested for deactivation of addons. She informed that she has submitted the request and addons shall be discontinued wef 26.01.2009. Today on 01.02.09 my services have again been deactivated. I called customercare and talked to one Mr Abdul. He said that I have got negative balance of Rs.8 and told that services will be restored only if I recharge. On checking he informed that addon services have not been discontinued. For getting the addon services discontinued customer has to call only on 25th/26th of the month and NOT before as I did.

Being fedup I have decided not to recharge any more and stop using airtel services any more.
MOST GRIEVED CUSTOMER


Sanjeev goel

Airtel — New ways to harras people

My mobile no. is [protected] and the thing is since i complained against airtel that they are charging me unnecessary charges, my 121 (customer care) service has barred from their side so that i can't contact them and can't inquire about the wrong billing. Even i try with other nos. then they said that i m not able to open your account technically so call again later.

So could anyone help me out in this?

Folks, you should mention your customer ID so that people can know who you are to take action.

AIRTEL DIGITAL TV — Fraudulent charges for new connection

I had bought your digital tv service on 15/04/2009 and the service was for Rs. 2600 which comes with all the charges and one year of free channels of supervalue.

Till today my account shows as pending for activation and also I received an SMS saying that my account is in negative balance Kindly recharge so that the service is not interrupted.

I need to know why I have to recharge for Rs. 850 when I was told that the service comes free for one year and i had already paid Rs. 2600 for the whole year. I Need to know why Airtel has cheated me and when I call up the customer care number they say that I have to contact the dealer who has not provided me with the correct amount of the voucher and if I want I can cancel my service.

Does the dealer represent airtel or they work on their own selling schemes of their choice... I did not know airtel can cheat me in buying their product and then ask money for me which I had already paid...

I had done a recharge for Rs. 400 which has also gone for waste as I cannot use that for top ups.

I want my account to show positive Rs. 400. I will not contact the dealer airtel has to contact the dealer and find out why i was provided a lesser amount voucher...

Hi

I would like to bring your notice that I have purchased a new sim card as my existing sim was spoiled.
I was told by Airtel representative that sim will be activated within 4 hours, but it got 24 hrs. completed still sim is not activated this sim I purchased from Airtel gallery fort Mumbai.

I called Airtel helpdesk 121 but did not get any satisfactory answer, I was told I will have to visit Airtel gallery again, this is very ridicules for a reputed company which is having billions of customer but providing very poor service.

This is not first time I have similar experience earlier as well, as a customer I would recommend please enhance and find the loopholes in your service.


Thanks
Vinod Kandpal

I had the same problem it was repeatadely showing negative balance. The problem is resolved now. If this happen again please keep the dish with you (don't return it) and take some other connection. Let them taught a lesson.

Airtel DTH — Lack of service and charging for service at their will

Hi

I am a Airtel DTH customer for almost 8 months. My experience has been that they are totally pathetic in their service. There is only one way through which one can reach them, i.e. through Call Center. On average I waste 30 min in just connecting with them, there also no one is able to help

Recently I faced problem related to set top box. The software of STB was hanging. I was told by call center agent that I will be charged Rs 300 for STB replacement. Whereas later I came to know that I have spent Rs 1100 on that. There also Call center agent behaved in a very arrogant way. These companies are operating in a purely monopolistic way, no way there is any consideration for customer. Which was the main intent behind CAS or DTH.

I belive TRAI should make rules so that inter-operatability between various service providers in opened, so that this coterie between various DTH suppliers is broken.

Regards
Hitesh

hello mara home ma signal nai aya raha ha mana complante bhe ke ha

mera complant number ha 34939 hai mara ghara ma koi nai aya ha ia informing that you pls contact number is [protected], [protected]

i am bhuvanesh ameta palese reqest me fool by me airtel e-topup

kindly refer my complaint no 823837. my account no is [protected]. i have taken a dth connection on 11.05.2009.i have taken this connection from vasavi enterprises at bellary.i have opted for mega pack Rs 2500.00 with 6 months offer with espn top up.the dth has been activated by your dealer ( mega pack Rs 2500.00 with 6 months offer with espn top up ).
but till this day i have not got the package i have opted for.i have contacted your dealer not less than 10 times reg this but ther is no response.he has been trying to contact your customer care and says its no use even i have tried to contact customer care and i find that there i no use contacting cutomer care it is only waste of time. now i have come to a conclusion that i have been cheated by airtel dth and the dealer and public money is looted. finally i have decided to deliver back the set box and all materials back to your dealer and take alegal route.i have decided not to go for any of the airtel services.

Airtel — Non receipt of Airtel dish connection after 6 months of getting one

I live in Bangalore and I got Airtel dish connection in January 2009. My apartment had restrictions installing dish on terrace and hence we initiated transfer of dish to our home in Chennai. Even after 6 months and with about 50 mails, calls, the dish transfer is not done. Lately I have been talking to one Sathish, who claimed to be the Service Manager in Bangalore. He had only made false promises and no action has been done until now. This whole issue had led to a lot of mental agony from our end and waste of time, you can imagine what would happen if we had to follow up on something we own for 50 times and still do not get it done. what is so hard for a company to service its customers for the products that they offer? we are not demanding anything that does not belong to us. It has turned out to be such a bitter experience.Can someone in Airtel take a look at this and not end up with dissatisfied customers?

AIRTEL DIGITAL TV — Problem in watching Airtel digital tv

Unable to watch properly airtel digital tv due to continous interuption in signals.Recently taken new connection on july 26.customer id is [protected].Contact no is [protected].

AIRTEL DIGITAL TV — Change of Package without Intimation

Airtel Digital ID Ref: [protected]
Dear Sir,
I fully agree with several statements appearing in the forum that Airtel Digital TV is one of the worst of the DTH service providers added to the fact that they a pathetic record of handling or responding to Customer Complaints either by email or telephone.

I would require an immediate explanation & resolution from Airtel Digital TV for the following:

We had installed the DTH unit in Feb/09 with South Mega package. On 14th Aug/09, it was noticed that some of Malayalam & Kannada channels are not being received. From my online account I could check that a 6 months of South Mega subscription has been activated on 14th Aug/09 by debiting Rs.1638 from my account. My questions are:

a) Who authorised this debit ? None of the family members have requested this. Can Airtel advice name, telephone number, date & time of this request ? (Airtel is supposed to have a call validation process in place).

b) If South Mega has been activated, why are we not receiving some of the channels which were part of the package earlier ? (e.g: Asianet, Asianet Plus, Kairali, Zee Kannada, TV 9 Kannada etc.

c) If Airtel has changed channels in the bouquet, that is not acceptable as my selection of Airtel was based on channels in the bouquet offered. You cannot keep changing channels available in the bouquet.

d) I have sent several emails to Airtel Digital TV Customer Service (from Contact Us option on the website) with not a single response.

e) I have made connection on a dozen times (after nearly scores of attempts) however either the customer service representatives puts me on hold & the calls get disconnected or they are least interested in resolution of problem at hand.

It appears that Airtel has made connection with their customer service unit so difficult that frustrated customers are left with no choice but to grin & bear the pathetic service meted out or turn to other efficiently managed DTH service providers.

K.N.Mallya

Airtel — DOES NOT PROVIDE LEAVES TO THEIR EMPLOYEES

THIS IS TO APPRISE YOU THAT AIRTEL DOESNOT PROVIDE LEAVE'S TO THEIR EMPLOYEES.
PLZ LET ME KNOW IF WE HAVE JOINED AIRTEL THEN IT DOESNT MEAN WE HAVE GIVEN OUR LIFE TO THAT PARTICULAR CONCERN .

PLZ TAKE SOME CORRECTIVE ACTION TO RESOLVE THIS MATTER AT THE EARLIEST

air tel digital tv — not install 6 month

airtel digitatv not install dish for long 7 month several time phone
mail but no responce detail bellow
ID [protected] DATE 20/02/09
S/NO-[protected]
CARTCH CARD-[protected]

Respected sir/madam,

my digital airtel id is [protected], in augest i recharged rs. 100/= but i can not see a single chennel. next mont september i recharged rs.100/= till date i can not see a single channel, tv shows any chenel shows blocked, i cannot see the puja program also. please do something, during puja i want to see puja program.
thanks.
subal dey

Respected sir/madam,

my digital airtel id is [protected], in augest i recharged rs. 100/= but i can not see a single chennel. next mont september i recharged rs.100/= till date i can not see a single channel, tv shows any chenel shows blocked, i cannot see the puja program also. please do something, during puja i want to see puja program.
thanks.
subal dey

hello dear sir,
My customer id No. is [protected] . i want to know about monthly packages ( i.e south packages ) but none of the airtel executive has not been given correct information & more thing whenever you change any package, you should be update in ur site first becoz most of the customer facing problem they dont know wat are the changes has been made in the package simply they subscribe the packages . this is the one of the worst service of yours. if you want to take care about ur customer than plz give the good services. Can you send me the new monthly package deatils on my email id ( [protected]@gmail.com)

AIRTEL DIGITAL TV — slackness of customer service

Sir,
My tv is not recieving signal since 7th october and it says that <set top box is unable to recieve signal>.I contacted customer care of airtel tv imediately at about 1 pm and they assured that service person will visit my place within 24 hour . When nobody came till 9th october I contacted customer care again they assured the same . I contacted again on 10th october but during the conversation the sustomer care person disconnected the phone. I sent an email to airtel tv on 11th .Today is 12th october and nobody had yet came to resolve the problem.Kindly look into the matter and tell me what should I do and how should these days of no service be compensated in my account.
Thanking
Yours
P.K.SRIVASTAVA
AIRTEL TV CUSTOMER ID- [protected]
COMPLAINT NO-1180844

customer id [protected] card no[protected]name dnyaneshwar garud serveal times speak to customer care dut not giving any complaint no nor soling my promel so revest to continue my dish chanel rechared rs 250 in my ac conact no [protected]

AIRTEL DIGITAL TV — AirTel digital TV card is not activated

My customer ID is [protected]. I got my connection on 17.10.2009 which was not activated yet. TV screen is showing the message "Card is not authorised"

airtel DTH (Dish T.V) — Regarding Voucher Recharge

Dear,

i am using a airtel DTH having customer ID [protected] by the name Ashish Bhowmik. On 1st of October i recharged with three vouchers of 250 Rs, 50 Rs and 50 Rs. It was also confirmed on IVR that it has been recharged. Today 24th sep'09 my DTH got disconnected due to insufficiant balance. When i inquired it said it my voucher of 250 Rs has been recharged but rest 50+50 has not been recharged. When i again complained to customer care they said one 50 rs is recharged in my account and the other to some other id. When i asked them the details of where it has been recharged they didnt tell me, later when i asked then then why the voucher of 50 Rs which u said has been recharged in my account is not showing they tried to mislead me. When finally i asked to generate a complain and give me a compalin id they made me hold for 40 min and finally disconnected the phone. After that i didnt receive a call too on my registered mobile no.
Please sir do something

Waiting for your kind Responce,
Thanks & Regards
Ashish Bhowmik

AIRTEL DIGITAL TV — not able to top up

i got airtel digital tv installed in my apartments. my name is not got registered even after 20 days. i want top up some more channels. i am not able to get it.

AIRTEL DIGITAL TV — SERVICE NOT AVAILABLE

Customer ID - [protected]

Below is the reply from airtel against my grievance. But till date the service is not restored.

[protected]@airtel.in to me
Oct 18


Dear Mr. Dhanuka,

Thank you for writing to us at Airtel digital TV.

This is with reference to your mail regarding service issue.

Please accept our apologies for the inconvenience faced by you.

We deeply regret for the unpleasant experience that you are facing while getting solution and apologize for the same.

We would like to inform you that your complaint has been forwarded to the concern department for the issue that you are facing. The complaint number for the same is 1249512. The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,
Fatima Khan.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof


---- Original Message ----


Dear Sir,
I am an agrieved customer of Airtel Digital TV and is highly disappointed
with
the customer service. I have shifted my connection from Noida to Howrah in
24th
March. I am unable to see the display in my TV for which I have registered
below complaints on different dates. Every time I have been told to wait
for
another 24 hrs.
1) Complaint no.[protected]oct
2) Complaint no.[protected] oct
3) Complaint no.[protected] oct
I spoke today with your executive Mr. Mukesh Srivastav - Indore center, I
have
also recharged on 3rd oct with a Rs 304. Now my balance is 188 without
being
able to utilise your service. Kindly look into this and ensure the repair
in
your connection asap and also arrange for refund of the said recharge as I
am
unable to use the same.
Best Regards,
Manmohan DHanuka

Digital TV - Airtel — Harrassment by the customer service of DIGITAL TV

I changed my address and i had to shift my Digital TV dish as well. I called up the customer service to appoint me an engineer who could do it at the earliest possible time becoz i had to shift my place within a weeks time. They kept giving me the complaint ID nos. but no one showed up to deinstall it. i received somewhat 10 nos. as such. Eventually i had to deinstall it myself and take it along to my new place. Then i again called up to reinstall it Hence, i was not very good with that. The customer service guys upon calling several times namely - Neeraj , abhishek , vikas etc told me to recharge it first and then to ask for an Engineer. I did the same, they deducted my 300 rs. without even sending an engineer to fix up the problem or resolving.I am still hanging in between with the same isssue.I would request all of you , not to buy digital TV please. The staff is sick..............................

Please send me details of your charges & whether internate free facillity avialable or not and contact details for Ahmedabad for new connection.

AIRTEL DIGITAL TV — Service is not activated since a month

My name is Santosh Kumar Suman ID No.1607 6218 and CA STB Lavel is[protected] i got the connection since one month back ,but till date service is not available to me .I can only satisfied seeing your Set Top Box and Umbrella.Please do something so that i could avail the service,Other i will go to court.
Thanking You
Regards

My Airtel DTH is working from last two days.massage is showing that`Please recharge your acount to resume service' Error code:6, But I have already recharge Rs 250 from recharge voucher.I call somany times in costomer care but do nothing[protected]Mujhe gussa itna aa raha hai ki Airtel DTH wale Costomer officers & linked persons ko[protected][protected]

i think i have chosen a wrong product in life first time"AIRTEL DIGITAL TV".
very poor response from service team of airtel.
I am not able to receive signal for the past two days customer care says that request is registered forwarded but i dunno when they will resolve problem.I am really unhappy with AIRTEL DIGITAL TV.

Airtel — Without informing disconnecting the number

As i have taken a prepaid connection of number[protected] months back .The Sim number is:[protected]. It has a credit balance of Rs 300 in it till now. And it got disconnected 15 days back without my knowledge. As i conntacted the Airtel Customer care office in Prince Manor the representative connected me to the customer care officer of prepaid section. He told that as the number is not been used for 30days so it has been disconnected & the number is free n will not get the number. And i asked the customer care person he told that it will get disconnected if it not used for 45 days. they only don't know wht is a specific period. Wht the hell they think of them self as we r earning for our self not for them My 1) it was not informed me regarding the 30days issue, 2) n if the validity is given for 1 yr how the dissconnect the numnber if i use or not use it as it my wish to use the number when ever i requried.Is that not u that decide & other network provider does not have any issue like this as my number for vodafone nuber ([protected]) was off for more than three months but it is activated till now. 3) i want my money back in this u take the number or give another number i don't care & 4) Ur customer care executive does now to speak to a customer wht will they handle custmers. And u guys a cheating on our face itself. and it not a matter of money but the way u keep a relationship with a customer.

I also have worked for Airtel in bangalore for corparate division it does not contain any rules like this.

I request u to revert back asap.

Thanks & Regards
Arpan Lakhani
+[protected]
+[protected]
Tamil Nadu
India

Customer ID : [protected]

Complain : You have upgraded my exhisting package without my conscent. Please restore the same at the earliest.

I got a call from their end n the cce explained me that the current pack which is running on your system i.e. the super value pack will cost you less if you'll opt for a combined rpackage of 3 months which otherwise would have costed you 78-80Rs more n never told me about the disadvantages of the pack which they are supposed to. When I got this pack activated on to my account then what I see, that my 5-6 major channels were gone (including muzic channels n newz channels) which otherwise were coming in my normal package, so now when I called them up, they are giving me the crap that it's the new pack with the same name and less number of channels whereas I was pretty happy with the earlier package running on my system...so I felt cheated...n also when you call those cce's they don't even know how to communicate with you and their behaviour is very rude n unprofessional sometimes, and due to their incapabilities if you ask them to transfer the call to their seniors they forcefully disconnect the call from their side on course of techie faults(as if they are taught 2 use these scripted reasons). My call was disconnected consecutively 9 times in a row...and would u believe that when one of the cce's was asked to connect to the senior supervisor he said ... "he is out of station due to festival, n usually seniors are not available past 22:00 hrs", At the end when I was so much irritated with their services, then he reverted back saying that I'll make a new complaint for you as your previous complaint has not been looked upon...I mean to say they didn't even knew that they are not supposed to make a new complaint untill n unless the previous case is closed...as per the word of their floor manager (taneef) they were supposed to call me back within 24 hours...but I never recieved a call from their end...I would say...they don't value professionalism, punctuality, ...and above all cannot resist disconnecting calls when they don't have a solution...at the end..I got those channels activated at the cost of my own money...no doubt you provide good digital quality but along with your pathetic services
...Cust ID: [protected]

I bought Airtel Digital connection on 28.12.09 with high hope to get a truble frr service. My client id is [protected] and as per package New Value-5M was offered to me.I am astonished to write that eversince the day of it's installation I am yet to remember a single day when my TV has not stopped working 6-7 times a day, due to poor or no signal available. Everytime a message flashing Nos. [protected] and [protected] appears with request to contact for rectfication. I am soory to write that these nos are not helpful as the customer is directed to contact another no.12150.Strangely, this no.12150 has recorded message only telling the balance available in my a/c and the validity date and no body attends the calls for my complaint.I have contacted your Mr.Sheetal, who installed my connection on mob.n. [protected] but he also expressed his inability to help in this regard as complaints are to be registered on the nos. given.The foregoing makes me feel that I have committed a blunder in opting your offer as it is proving headache for me and we are missing important programmes in the midway. In this context, It would be worth mentioning that I am having TataSky connection also and in the last 5 years I have never found any complaint against it and I am fully satisfied with the services offered by Tata. On the contrary, your dealing and handling the consumer makes me feel that you are simply cheating the consumers and lack in offering satisfactory services. I hope.on receipt of thiscomplaint, you will take up the matter and arrange trouble-free viewing, failing which, I shall have no option but to report the matter to the appropriate authorities for redressal of my grievance.

i had buyed airtel digital tv their is no complain in my 1st connection but in other connection the cable is lying in my hall and installation is not done properly it was installed on 24.3.10 next day i complained to customer care they said me that on next day they will come but till now they didnt came i complained again but they said what to do ??? next day they will come...but how can we let the cable be lying on my hall so WHAT TO DO NOW?????
MY 1ST COMLAIN NUMBER :2264384
MY 2ND COMLAIN NUMBER:2269499
MY ID:[protected]

My costermer id is [protected] i perches your dth conection online on dt 25/03/2010. my acct no is[protected] of sbi (your staff name is mr. rizwan). he said me if yuo purches our dth con online yuo gete Rs 100/- discount and one gift.But yuor one enolp gate me on dt 30/03/2010 by corrier. my dth conection fitted on dt 02/04/2010.Your staff Mr. rizwan collect of Rs 1650 on my sbi acct by atm onPost-dt 25/03/2010 Jrnl.no.[protected] Value-Dt 25/03/2010 Txn-Amount 1650.00 DR

I am not satisfied airtel dth service for lingering detractive channel are not active 11 days ago.I am already complant registered to the airtel DTH customer care but not active with Channel on DTH, so verify it.
My Customer ID - [protected], Service request reference no - 2378456

my Airtel digital tv diactivation wrong reason, i called 4 times to call center but not responce from custmer care pls take the action properly, my id is [protected]
Do the needfull

My customer Id is [protected] dealer pin code is 54325...30th march 2010 they instaled the worst service tv called Airtel Digital tv...Suddenly on 16th of april 2010 i recieved a message at 9:15 am that "Account suspended recharge Rs.120"

Note : When i bought this worst digital tv the dealer as well as Airtel customer care informed me that this scheme is free for 5 MONTHS from the purchase date...


Regarding this i called Airtel customer care 2 times with the reference No. 2381207 & 2460226...
They told the engineer's used 28 meter's of cable in which THEY USED ONLY 12 METER'S i checked today...

I WANT SOLUTION I WANT AIRTEL TV TO INSPECT MY CABLE & ITS EXACT LENGTH IN WHICH THEY ARE DOING FRAUD...

I WILL NOT LEAVE THIS OR ELSE AIRTEL HAVE TO PROVE THAT THEY USED 28 METER'S & THE AGREED SIGN OF "MINE"...I WILL NOT HESITATE TO GO TO CONSUMER COURT...
I AM ALREADY CAMPAIGNING PEOPLE NOT TO BUY THIS WORST TV BY GENERAL CHAT BROWSERS BY SPENDING MY HALF DAY IN IT...

My customer Id is [protected] dealer pin code is 54325...30th march 2010 they instaled the worst service tv called Airtel Digital tv...Suddenly on 16th of april 2010 i recieved a message at 9:15 am that "Account suspended recharge Rs.120"

Note : When i bought this worst digital tv the dealer as well as Airtel customer care informed me that this scheme is free for 5 MONTHS from the purchase date...


Regarding this i called Airtel customer care 2 times with the reference No. 2381207 & 2460226...
They told the engineer's used 28 meter's of cable in which THEY USED ONLY 12 METER'S i checked today...

I WANT SOLUTION I WANT AIRTEL TV TO INSPECT MY CABLE & ITS EXACT LENGTH IN WHICH THEY ARE DOING FRAUD...

I WILL NOT LEAVE THIS OR ELSE AIRTEL HAVE TO PROVE THAT THEY USED 28 METER'S & THE AGREED SIGN OF "MINE"...I WILL NOT HESITATE TO GO TO CONSUMER COURT...
I AM ALREADY CAMPAIGNING PEOPLE NOT TO BUY THIS WORST TV BY GENERAL CHAT BROWSERS BY SPENDING MY HALF DAY IN IT...

My customer Id is [protected] dealer pin code is 54325...30th march 2010 they instaled the worst service tv called Airtel Digital tv...Suddenly on 16th of april 2010 i recieved a message at 9:15 am that "Account suspended recharge Rs.120"

Note : When i bought this worst digital tv the dealer as well as Airtel customer care informed me that this scheme is free for 5 MONTHS from the purchase date...


Regarding this i called Airtel customer care 2 times with the reference No. 2381207 & 2460226...
They told the engineer's used 28 meter's of cable in which THEY USED ONLY 12 METER'S i checked today...

I WANT SOLUTION I WANT AIRTEL TV TO INSPECT MY CABLE & ITS EXACT LENGTH IN WHICH THEY ARE DOING FRAUD...

I WILL NOT LEAVE THIS OR ELSE AIRTEL HAVE TO PROVE THAT THEY USED 28 METER'S & THE AGREED SIGN OF "MINE"...I WILL NOT HESITATE TO GO TO CONSUMER COURT...
I AM ALREADY CAMPAIGNING PEOPLE NOT TO BUY THIS WORST TV BY GENERAL CHAT BROWSERS BY SPENDING MY HALF DAY IN IT...

Airtel digital TV Company is a big fraud. cheater!!!

Airtel DTH — dealer has not recharged dth even after receipt of full payment

TCL has paid Rs.7500/- to New Ybm Inc.on 25.02.10 for recharging Airtel Digital connection for 6 months renewal.
The dealer has recharged for 2 months after i week. and the connection has got cut.
now the dealer is not agreeing to recharge & we would like to get the money back.

hi.. i am Sujiet verma, customer ID [protected], have been installed your Airtel Digital TV on September- 2009. I am very setisfied with your sevices and channels but i wanna state that when the customer does not have enough balance in the set top box service, your Airtel Digital TV should provide at least DD National Free...

thanking you
Yours Customer
Sujiet Verma
Customer ID [protected]
e-mail: verma.[protected]@gmail.com

AIRTEL DIGITAL TV — Resuming of services pending after 4 days

My Airtel Digital TV costumer id is 30018869. I had logged a request in Airtel Digital TV for my Location shifting some 10 days back and for suspending my services for a period. After repeated calls and follow ups no body came to dismantle the antenna but the suspended my services, Finally after 1 weeks followup I asked them to cancell my request for location change and at least resume my services. Again after repeated follow ups and my services have not yet been resumed. I have recieved multiple request numbers (2614659, 2624241) but they still seem to be unable to resolve the issue. I feel pity for the boys and girls sitting in the call center and taking calls, they repeatedly say that they are sorry, but I think the company should be sorry for making them work in such condations.
My TV services are still suspended and I am not able to find any responsible and concerned officer or person in airtel. They don't have an escalation process and there seems to be a total system failure as everytime I call them they give me a new time limit. Hope somebody is there working on issues like thisor one day Mr. Mittal would be on a fault finding mission for the failure of his venture. We are theone paying for all your salaries and at least deserve a genuien effort, a proper concern, a proper explaination and somebody who can hear and resolve. I wish there is somebody responsible reading this.

Sorry for my Typo my correct costumer ID is [protected]

Airtel DTH — ENGINEERS SLEEPING??OR DO THEY EVEN EXIST?

I am the "MOST MISFORTUNATE AIRTEL DIGI TV CUSTOMER IN THE WORLD " !! From where do i start ... it has been a nightmare from the day my relationship with AIRTEL began.. wether it is teleco, broadband or DTH .. I think "AIRtel" leaves it all to the AIR to tell the customer how to find a solution to their problems.. I dont even understand why do you guys have a CUSTOMER CARE.. It should be called.. CUSTOMER ??... WHO CARES ???.... OR CUSTOMER... I DONT CARE !!...

For a company who has been scaling up the BRANDING activity & the promoting FOOLISH Promises like recording soaps for the arrogant wife..its high time they start getting their BASICS right..

My issue is as simple as the spelling of AIRTEL.. i have shifted from Chennai to bangalore & i want someone to come & REINSTALL my AIRTEL digital TV.fOR THIS 4 TIMES A REQUEST HAS BEEN TAKEN AND EVERYTIME AN ASSURANCE GIVEN THAT SOMEONE WILL COME AND REINSTALL IT TOMORROW..this Tomorrow has not Come as yet!!!!Shamelessly advertising and Hiking customer Expectations with Zero Deliverance by Airtel has left a bitter taste in my Mouth about the Brand and WILL NEVER EVER SUGGEST INFACT DISSUADE PPL FROM BUYING ANYTHING THAT IS REMOTELY CONNECTED TO THIS GOD FORSAKEN FIRM....THE CUSTOMER IS MADE TO LOOK LIKE JOKE!!!
AND WE THOUGHT THIS WAS ABOUT "ENTERTAINMENT"??????????????????????

. You first need to call your so called CALL (or DO NOT CALL ) centre & listen to your boring AIRTEL music which blares away like a crow in your ears for a minimum of 30 minutes for each call.. then you WARN the customer that YOU WILL RECORD THE CALL..& suddenly..everyone forgets to pick up the call..i think they get too tired everyday by PLAYING THE LOUD MUSIC & go off to SLEEP when a customer calls..This is my second week in Bangalore & you guys dont seem to care.. I HAVE A GREAT IDEA.. I will drag you to court & make sure YOU BECOME A NATIONAL SHAME .. I expect immediate revert on my complaint from AIRTEL's end & want my connection to be reinstated with immediate effect before 12 noon.

Abhay
[protected]

Customer Id:[protected]

I had recharged Airtel Digital TV 1200 Rs last month now, my account showing -790 rs, Hence Account has been suspended for one week I have called up many times and got three complaint no 2764651, 2753925, 2756423 but no action has been taken place. Now, I have told them to disconnect the connection, they are not doing and told me that your Rs 1200 can not be refunded. I am suffering of the poor service and attitude.

Regards,
Vikas C Chaubey
Cust. ID: [protected]
Vasant Kunj New Delhi

I am Gaurav Kumar Singh, an airtel digital tv user. I have shifted to a new place and had requested customer car of airtel dtv for de-installation and re-installation of the connection at my new place..they had booked my request 5 five days back for 11- June nobody turned out and nobody even called..
We had again called customer care to know the reason, there was no reason being provided, just a complaint lodged--ref#3035713 for negligence of engineer. We were promised that our request will be taken care of before 2 p.m. -- June 14 but again no call, nothing from AIRTEL. Customers are made to wait for 15-20 min on customer care toll free number, nobody to attaend the call.. REALLY WONDER WHAT ARE CC EXECUTIVES BUSY WITH WHEN THEY ARE NOT ABLE TO SOLVE AND MANAGE SMALL ISSUES OF CUSTOMERS.

We had faced faced similar experiences in the past when even after recharging the account, airtel dtv was not airing anything for a month. Really would want CONSUMER FORUM to look in to this seriously, AIRTEL DTV cannot take customers for granted and just do everything according to their will..

Gaurav Kumar Singh, customer id--[protected], email id-- [protected]@rediffmail, com

my cust ID is [protected]
I purchased airtel digital tv on 7th June 2009. all was ok suddenly on 4th July 2010 the screen went blank
I made a complaint. they promised that there is some fault, so engeneer would come till 5 PM and solve your problem
it was a Sunday, so the whole sunday went as waste.
no one came and no call also regarding the issue was recieved. on 5th July I again called up. they said sorry madam your solution time has been extended in our system now you be rest assured your tv will be allright by 10.58 AM... at 11.30 I again called as there was no improvement. I was given another time... sme dialogue... your solution time in our system has been extended, your problem will be solved latest by 4.53 PM. but no one can explain me what the fault is.
they do not give you the number for any engeneer
I doubt do they have right people to solve the complaints???
sat with the complaint box to make the comapliant and I have realised appx every one's signal has gone after one year.
are they cheaters... or they just do not bother about other's time, or they do not have the required man power.???????
is there some place where I can get my replies...?????

customer id :[protected]
i have purchased south value for 1 year with telgu topup. from last 1month they have stopped broadcasting UDAYA & U2 .so please kindly rectify the in convenence.

AIRTEL DIGITAL TV — Service Complaint

Sir,

I have been following up with the airtel people for solving my Set box problem since last THREE days, they always make new promise of solving my problem and new date is given, which they are not honoring since last three days.

They always make new commitments and never honour them.
Have been speking to all the people aroiund the TOLL FREE number and still the problem is unresolved.

Request you to please help.

Regards
Ganesh Chaudhari
Cust ID [protected]

Airtel DTH — Non- redressal of complaint

I Am using airtel dth. For past 5 days i am facing some problems with the set top box. I have registered too many complaints against this problem but none has ever been resolved till now.
Kindly help me with the issue

The airtel digital TV's services are very very bad my airtel digital TV recorder is out of service but no one is bothering to rectify the fault 8 days had passed but no one cares tell us what I can do because the dealers of Amritsar ASHA ENTERPRISES ARE NOT TAKING OUR CALL . wat should we do to solve our problem my air-tel digital TV recorder 's id is [protected]

I am Prabhu and im not using any digital TV. But i got my customer id as [protected] which is registered by the name of some Coronel. On this basis im receiving daily message to my number [protected], the same i complaint to your customer care executives and they said they had registered the complaint and it will stop after 24hrs (this is past 2month appx.) and some lady from your end had called me for telling some offer and i explained the same thing to her and then she transfered to some other person where i explained the same problem that im recieving message from your end. But till now no action is taken from your end.

Kindly let me know issue in stopping the message to my number and how come u can register others number to other customer id.

reply me here

Prabhu M
Email - [protected]@yahoo.co.in
Contact: [protected]

Airtel DTH — fraudulent and wrong messages to the customer

I had received a message in my DTH stating that the recharge for my pack is Rs.1000/- for 12 months and Rs.550/- for 6 months. Since my validity has expired I had paid Rs.1200/- to recharge my validity for 12 months. To my astonishment I was vaildated for 7 months only. When contacted Airtel DTH customer care they say the message dosent include the taxes. Such messages are being sent only to mislead the customers that Airtel is the cheapest DTH available in the market. I strongly condemn such messages which are very misleading. and fraudulent.

I have done top up for Airtel digital.on 26 july TLUGU .There are total 8 channels BUT we have seen only 4 channels. WHAT ABOUT OTHER 4 CHANNELS
GEMINI TV, GEMINI music, GEMINI news, NAVVALU. NOT SEEN

6 TIMES I CONTACT TO CUSTMER CARE, THEY ARE ONLY REFRESHING ON THEIR LEVEL,
STILL NOT STARTED
MY CUSTMER ID IS [protected]
REGISTER MO NO IS [protected]
STRAT EARLIER

AIRTEL DIGITAL TV — no action regarding my complaints from about 1 and half month

dear sir,
i had purchased ur airtel digital tv on 10 july 2009.and now it has got dead from about one and a half month. i had informed several times to the customer care. they only given me complaint nos. which are3230344and3240447. and no one came till now. and they also given me their wrong address.
please send a service man as soon as possible for the repairing of it.my details are:-

Name:-Raju singh
Address:-287 keshew nagar
second lane behind surabhi public college
sitapur road lucknow.

Customer ID No.[protected]

To,
Bharti Telemedia Ltd.
Ahmedabad.

Kind Attn : Divisional Manager

Dear Sir,

Sub: Failure of System

Very sorry to disturb you and with heavy heart I am completed to lodge this complain directly to you. As even after two month complain lot of call & Reminder my problem is stand still.

I have Air tel Digital Connection and since last two month i find defiant to are be cause of "Error Code -II ( Card is not Air tel or not put improperly )

Even after respected request no proper consumer is given if replied " this will be attained in 24 hours " But so far non come.

It is really painful to notice when your respected organization staff do-not be their at all for your Costumer.

Hope this will result in something.

Thanking You,
Your faithfully,

Panchal Chandrakant

My customer ID is [protected] i purchese airtel digital tv on 16/08/2010 then 25/08/2010 my airtel remote control is not working i complain two time in custemer care no is 1st: 3796875
2nd: 3816249
but there is no any respons or call from airtel digital tv
i am very very unhappy with your service
i want to chang my remot control as possibal as fast

I am a genuine customer in air tel for the past 7 years. Now they are asking for the proof but the problem is that we have to gor to far off places to give the details. If they ask us to show the proof in nearby sales counters it will be helpful. Instead they are sending sms stating that the connection will be terminated. They don't know that nowadays we have so many service providers. I think air tel doesnot need genuine customers. If you terminate the next moment you lose one customer. If you really want to find the proof send your representative to the addressand verify

Airtel — Without reason and without inform they will disconnect the service

dear sir
I am harish chourey and airtel post paid No. [protected]
complaint :-
1. Airtel is without any information they are stop the service and wrong way talk me.
2. the airtel officer MR. sudip is not also abuse talk me, not attending the call and refuse the request.
3. They are not supporting to me and opposite fire on me.
4. I have paid the regular bill and i have given the whole document and whole paper work.
5. I have not communicate to my Superior so i have loosen my promotion because the whole responsible of airtel.
6.The airtel is not completed the promise of best service.
7. I want to compensation from airtel
Note- Please help me sir and You will give me support from airtel.

Regards
Harish chourey
Eicher tractors
contact No-[protected]
alwar, Rajesthan

my customer id is[protected]...i am not interested in your digital tv...sooo dont contact me on my cell from nowonwards...my cell no. is [protected]...plzzz dont contact me from now...

DTH airtel — WRONG VALIDITY & INCOMPLETE CHANNELS

dear sir, i paid Rs.3640/= on dt.13.10.2010 to the dealer ashish communication P-126 C I T Road kolkata-700054 dealer of dth airtel service for TV valid for first setofbox upto 14.12.2011 and Rs.160/= paid on dt.13.10.10 for second setofbox valid for one month for MEGA CHANNELSCHEME
but i recd. a message in my mobil [protected] that it is valid upto 14 JUN. which is wrong and also i am not getting all channels in my second setofbox which please note.i am suffering very much and i made the complain to airtel digital tv vide complain no.4144918 dt.15.10.10 and complain no.4149778 dt,15.10.10 but i have nor recd. any reply yet so please take proper action and inform me.
sushil kumar sureka customer id-[protected] my address-29A/1b, ramkrishna samadhi road kolkata-700054 mobil [protected] dt.20.10.2010

AIRTEL DIGITAL TV — Airtel DTH installation pending

Dear Sir,

I have procured a 32" Smasung LCD TV for which I got an Airtel digital TV activation kit free. It is written clearly on the Kit that we need to recharge the digital TV account with Rs. 500. Still, the Airtel TV dealer ( Reach Telecommunications (P) Ltd., No. M75/3, Annanagar East, Chennai-600102) has taken Rs. 750 from me saying that the tariff is revised. We have paid the money on 16.10.10, and my Customer Id is [protected].Also got a message from DTH saying that Rs. 750.00 was successful.

Till today nobody has come for commisssioning. When enquired, Airtel says that there is some problem in the kit provided by Samsung.

Why do you penalise customers for issues btween Airtel and Samsung ? It is cheating us. You people say free kit and extract Rs. 750 and then you want to say that there is some problem in the kit ? Airtel should have told the issue before recharging it.

Please reply for the follwowing queries :
1. Why was Rs. 750 collected when the kit clearly mentions Rs. 500 ?
2. As the validity marked on the kit is dated 30th November 2010, why do you say that there is an issue ?
3. If no such free scheme exists why do you cheat customers this way ? No customer would be interested to go with Airtel for any services in future.

Please try to resolve my isue immediately.

I am expecting a call in next 1 hour were I am expecting the date of commissioning the DTH TV.

My mobile number : [protected].

Thnaks and Best regards,
C.Sheeja

my boox sim no ;[protected] stb id ;[protected]

AIRTEL DIGITAL TV — No action

I got this Airtel HD stb two months back.Firstly after buying the connection , the company did not installed the STB and dish as said by the executive.after repeated calls and threatening to return the connection , they told me that they dont have HD STB at the moment.I waited and finally after a week they installed it.Now for almost one month I have been writing to them about my STB complaint and calling them.but in vain.Airtel people are very busy and do not respond to customers.I suggest dont buy a Airtel digital TV.They are the worst and preety professional in fooling customers,they just call once or twice and visited once after that its stalemate/status quo.
My ID [protected].Mr.Bharti needs to seriously look into his organisation and their activities.

Airdigital TV — wrong package activation

I am Nitesh Kumar Gupta purchased airtel digital tv and it was installed on 30.10.2010. At the time of activation i said customer care executive that he select the economy package on my customer id ([protected]). I got a sms on 24.12.2010 that aapka airtel digital tv account jald hi band hone waala hai from airtel digital tv then i called customer care why my account will close. He replied that in your id mega package was selected then i know that it fault was occoured at the time of activation by the customer executive. I said that i told for economy package at the time of activation and you have record of conversation hence you can listen it then talk with we and change my package give me continue service but he has not given proper response. After this i submitted a complaint online on digital tv webside but still i have not got any response. I requested you pls submit my complaint relevent authority.

AIRTEL DIGITAL TV — Non receipt of TV programmes since 22/01/11

It is disgusting to note that inspite of Complaining of non receipt of TV programs since 22/01/2011 no action has been taken by Airtel Digital services.

our adapter given by Airtel people is damaged every 6 months. Form past week, we are trying to lodge complaint. They open the complaint, and next day we get a sms saying complaint is resolved.
We also keep on getting calls, no one comes home and resolves issue.

Worst response. We are thinking of moving out from airtel digital tv.

The service is worst.

Customer id: [protected]

Worst service . We will stop using airtel digital tv.
Customer id: [protected]

Can you pls atleast send a techinician to our home?

The person who speaks on phone and listens address cant understand english or any language.

Customer id: [protected]

AirTel — Regarding Airtel DTH

I had registered a complaint to Air Tel DTH Customer Care request no. 5407613 dated 13.02.2011.But till dated 27.02.2011 my complaint is not attended.i also contacted help line and senior department many times but my case was not resolved .but today an engineer came to my house to attend the complaint but there was problem in the setup box so he contact the dealer to ask about the box but dealer called me to give the happy code unless our complaint was not attended and we were not happy.Dealer also said that unless you don`t give the happy code i won`t attend your complaint.My TV is switched off from 13.02.2011till today and i am unable to watch it.
Prem Chand Singla
Hs no. 9A/33 bharat nagar
kakarwal road street no.2
Dhuri, distt Sangrur (Punjab)
PIN 148024
Mobile no. [protected]
[protected]

sir as you stated thet my complaint dated 28.02.2011 is solved but it is not so it is pending till date.
Prem chand singla
mobile no. [protected]

AIRTEL DIGITAL TV — Not installed after lodging 4 complaints

I am getting frustrating and wasting my time after lodging 4 complaint in the Airtel Digital TV Customer care. They always respond that they will get back to us. Now i want Airtel to refund my money because i am wasting my time everyday waiting for engineer to install at my home.

Here are the complaint number which i upgraded 4 times.
customer Id- [protected]
Order# 57477072
Complain# 5794315

Indian Consumer
Vikram
Email: vikramkumar.[protected]@gmail.com

MY AIRTEL DIGITAL TV COSTUMER ID IS [protected] IS STOP SINCE 3 DAYS, I CALLED TO CUSTOMER CARE FOR MANY TIME, THEY GIVE ME A COMPLAN NUMBER AGAIN & AGAIN, BUT NOT SOLLUTION AGAIN MY COMPLAIN. WHAT CAN I DO ? MY ACCOUNT BALANCE IS LESS RS.4 PER DAY. HOW CAN I RECEIVED MY BALANCE BACK IN MY ACCOUNT.

AIRTEL DIGITAL TV — NO CHANNEL WORKING

No channel is was coming since 16th March except a message saying "Error code B001". I tried to book a complaint and after two attempts my compliant was registered. On the next day after noon I got a call from a Service Engineer that he can come between 11.00 AM to 5.30 PM only. I was in Noida 30 KM away and could not reach home before 5.30 PM. On 18th March I got another call in the after noon from [protected] saying that the service is done only between 11.00 AM and 5.30 PM and reach home immediately. I took special permission and reached at 5.30 PM and no one turned up to 8.00 PM (till the time I am sending this email). We missed our programs for 2 days and I had to leave my urgent office work and sit at home for over 2 hours for nothing. Even though I made several calls, the engineer is not even picking up the phone to say that he has some problem and can not come to my house.

Today on 19th March another Service Engineer [protected] called at 11.00 AM today did not turn up in the evening as requested by me. I took special permission and reached home early and no one turned up till 6.00 PM (till the time I am sending this email). We missed our programs for 3 days and I had to leave my urgent office work and sit at home for over 3 hours for nothing. Even though I made several calls, the engineer did not pick up the phone to say that he has some problem and can not come to my house.

When every company is providing services for domestic appliances at home from 9.00 AM to 8.00 or 9.00 PM according to the convenience of the customers, why Airtel has a Service Department not caring for the customer's convenience? Airtel can not expect its working couple customers to take leave and sit at home waiting for its service engineer who never turns up at the appointed time.

Earlier when I asked for free Tamil top up (which I specifically mentioned before making the payment), I was told by customer care Mr. Ritish Jeriwal in an unfriendly manner to watch some north Indian regional programs like Punjabi, Bengali or Oriya which I can not even understand.

Further I paid Rs.2,514/- by credit card and I got 2 SMS saying that Airtel received Rs.1515/- and Rs.999/-. I was told that Rs.1,515/- is for the HD STB and Rs.999/- is for the programs. In the website I saw cash back of Rs.250/- and 5 months free subscribtions. But when I talked to customer care, I was told that I will get only one month free subscription.

You are requested to provide a customer friendly good service and get the Digital TV working at the earliest and extend the validity of free subscription by 4 months.

Regards

Murali

I AM RAJASHRRE PRADHAN ID-[protected], MY SET BOX IS NOT FUNCTIONING WELL.WHEN I ON THE TV AND SET UP BOX SIGNAL PROBLEM IS SHOWING.I THINK PURPOSEFULLY FORM OFFICE SOME BODY IS USING FOR THEIR BENEFIT..REALLY AIR TELL TV IS FRAUD, THIS NOT FIRST TIME REGULARLY HAPPENING.

Airtel DTH — Airtel DTH not able to view new channels

My Customer ID: [protected].

And I also had the similar experience with Airtel, the response of Customer Service Executive is very bad. This was a service executive by name Pankaj and he put me on hold for more than 15 minutes and finally disconnected my call. And next time I could reach them out only after multiple attempts and when I asked the same to these executive they said that this time they won't disconnect. And it confirmed my presumption that they are doing willingly. I would hope we have a DTH Portability also soon and then they feel the pressure. How can they take customer granted.

If they are not ready with the services why do they send out SMSes and other messages about the new services.

Also, one more interesting thing is they are not offering a local DD channel and provide other regional channels. I am from Andhra Pradesh and would like to see Telugu DD FTA channel which is a mandatory requirement as per TRAI guidelines but they provide all other regional channel and not DD Telugu and if you ask the same the response is very bad

--Krishna

AIRTEL DIGITAL TV — no service since last 16 days

Hello,

Myself Soumitra Behera, I am having Airtel DTH connection on the name of Mousumi Mulliek having Customer ID [protected]. From 07th of april 2011 my airtel DTH set up box is not working and I have registered a complain about this. Since then I have called more than 20 times but no luck they are not looking into this. the airtel dealer also not picking the call.

Please help us.

Regards,
Soumitra Behera
[protected]

i am a retailer in mhow madhya pradesh M/s ashok electronics.in 2004-05 period airtel prepaid was launched in mhow and at that time till now april 2009 i was giving outstanding activation but from last 3 months a new Territory manager has come and saying that if you are not willing to do activation don't do activation i can complete my targets by other territory or gave an option to close my counter.i want justification that at the time when there were competitors and retailers were doing less activation over here i was the retailers with other manager of airtel prepaid we have boost up the sales of airtel and in the past month scenerio also i have qualified as navratna elite partner and in the top 10 silver partners in whole m.p please let me know what i have to do the outlet is closed from last 1.5months.

Airtel Broadband — Cheating and misguiding

Dear,
They have mentioned a plan Home 649 plan which is available for delhi region and on there website it is clearly mentioned " Tariffs plans that are available in Delhi
*Delhi includes Gurgaon, Noida, Faridabad and Ghaziabad "

http://airtelbroadband.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/broadb...⇄

this is the link to there website where it is clearly mentioned that Home 649 plan is available for Noida, Ghaziabad, Gurgaon and faridabad also

When i asked them to change my current plan to this Home 649 plan then they said that this plan is not available for ghaziabad.
where as it is clearly mentioned that it is available for whole delhi region.
So kindly look into the matter

thanks

regards
amit

Hi,

This is Amit Tyagi; I am a user of Airtel Broadband.
My Airtel no: - [protected]

I have a quick question, that is it the same Airtel who provides the best services to their users ? I had this believe in my mind but it is getting fade now.

I am having many Problems with the broadband connection.
Recently(In the month of May 2009), My connection was disconnected due to some payment issue, Then One Airtel person (Named as Manoj) called me and ask me to clear the bills,
He ask me to pay Rs1290.00/- to clear all the dues till June 04, 2009, so I paid the same for continuation of my broadband connection (receipt no:[protected], my connection also started at same day as well.

But after 4-5 days it got down again... then I called at customer care on June 11 (communication ID :[protected], for this one guy came to me to resolve the issue but he was not sure that what is the problem, and he told me that some other guy(someone his senior) will come to solve this issue, after that No One come to me, and my broadband is still dead.

Now after that I received one call from Airtel, one guy ( didn't remember name) ask me to submit 2000/- rupees to clear my dues, then I told him the actual situation, he assured me to make all things fine, but nothing was changed.

After all of this, Again today I got a call from Airtel guy (named as Rahul), and he was asking the same(to clear all my dues), but I denied to pay anything (As I didn’t use Airtel services for whole the month), but he was not ready to hear me or not trying to understand actual situation, and asking me to pay 2000/- then 500/- at last 250/- but I denied( because I was not sure that how long my services can be good going with this payment).

His way of talking was not a decent one, I asked him to provide me the Communication ID of our talk, but he didn't gave me.


Someone please look into this issue and advise me, what I need to do.

A quick response would be highly appreciated.

really I agree with you.

very big cheaters.I would suggests better go for BSNL.its some length process, but service is good and we can have some escation matix to escalate.

this guys doesnot have any escalation, If they have also they are poor then the custmoer care excutives.

they dnot even know how to speak to the custmoers.

really [censored] exp with the Airtel.

resgrds
sri

AIRTEL DIGITAL TV — complaint on service

i had given complint to customar care on 15/10/2010 the comp no 4149514 to shift my aantena/set up box to my new address still they are not respondig to my complint .i called to customor care nearlly 10 to 15 times they are just cutting my call

mera complaint no.4290634 hai.mera stb abhi tak chalu nahi hua hai.

Airtel — unauthorised deduction of bill

My mobile no. is [protected].I have activated this no. in 13 Dec 2008.On 24th I have got a message that your "Mitti ke Rang" servuce will be renewed.When asked regarding this to the custimer care they told that this service has been activated on your number from last four months.Then I told them the story & they have given back the money.But after that on around 24th of every month they deduct the same and after calling the customer care they return the same.Each time I told them to deactivate the scheme and they people say that sorry sir this will not happen any more.But now again on 24 Mar 09 the money is deducted.I am a custemer of Delhi and now I am at Bangalore. Every month this Airtel is harrasing me.Please help me.This time I want to take the help of the Court of Law.

Airtel Postpaid Mobile — network and discount related

Dear
i am having network problem from last 5 to 6 months, and even after complaining my problem yet not resolved.i want proper treatment of my problem and also need discounts from month of march.and i am not going to pay any amount untill my problem not resolved, do contact me and try to resolve my problem.
thanks..

Airtel post paid mobile — unauthorised deduction for jumaani

[protected];unauthorised deduction for jumaani numerology services @ Rs. 30/- pm.Pls unsubscribe immediatly.

Airtel Prepaid — service not provided

I purchased a prepaid SIM no.[protected]mobile no.[protected]). At the time of purchase I had submitted all requisite documents including a copy of my driving licence. However, service on this mobile no. was suddenly stopped without any information/notice.This shows callousness on the part of airtel staff besides being deficiency in service. The service should be resumed or else my balance amount be refunded.

Dear Sir,

My Cell No. [protected] is miss today evenig so please disconent this [protected]

Thanks & Regards

sumit

Airtel Prepaid Mobile Connection — CHARGING FOR SERVICES NOT ASKED FOR

DEAR SIR,
1. THE COMPANY HAS BEEN CHARGING FOR SOME SERVICE CALLED GAMES CLUB WHICH I NEVER SUBSCRIBED FOR.

2. FUTHER TO THIS WHEN I CALLED UP THE CUSTOMER CARE , THEY ARE VERY RUDE AND SAY THAT 'YOU MUST HAVE SUBSCRIBED FOR THE SAME.

3. MEANWHILE THEY CHARGE FOR THE SAME PRODUCT AGAIN AND AGAIN ...IE; THE ONE WHICH I NEVER SUBSCRIBED.

4. THEY HAVE CHARGED ME Rs 10/- FOUR TIMES WITHOUT ME SUBSCRIBING TO THEIR SERVICE AND THAT TOO AFTER MY LODGING THE COMPLAINT WITH THEIR CUSTOMER CARE.

5. THE COMPANY IS AWARE THAT NO ONE WILL COMPLAINT FOR A SMALL SUM SUCH AS Rs 10/-, BUT HERE THEY MUST BE DUPING 100s OF CUSTOMERS LIKE THIS.

6. THIS ACT MAKE THE CUSTOMER FEEL LIKE A FOOL....... CAN SOMETHING BE DONE.!!

Airtel prepaid mobile — Charging for services never asked for

Regarding: Airtel Prepaid Mobile No : [protected]

1. I became a subscriber in end of February 2010. This connection I had taken largely for use on Twitter.
2. My first charge was around Rs 200. I did tweet several times, but otherwise kept the phone turned off most of the time. My last two charges were for Rs 200 (on[protected] and Rs[protected] and they finished rather quickly without my having done much tweeting.
3. On[protected], when I turned the phone on after a long time, I received an SMS informing to the effect that "some Friendship Chat service has been renewed @ Rs 30 per month and that my balance was Rs 264. I was shocked.
4. I had never asked for any services. When I contacted customer service, I found out that I was being charged for two or three services -- don't know for how long -- perhaps for nearly the entire duration that I have had the phone.
5. I called 198 (Airtel) and wanted to speak to some executive; twice after punching numbers as I had been instructed, to be connected to an executive, I got the message that I should check the number I had dialled and call again -- and both these calls were charged for!
6. On[protected], I was able to connect to an executive and complain about what had happened; he transferred me to some senior who had me repeat the whole thing. I also asked him to stop these unasked for services immediately and reverse all the charges they had deducted for the same, within twenty four hours.
7. The time limit I gave Airtel has passed and charges levied (for services not asked for) have not been reversed, nor any message received on action they proposed to take. That is why this step.

Dr Narender K. Sehgal
LL[protected] and Mob: [protected]
[protected] hrs

I saw the above comments from Airtel yesterday. I checked the balance on my prepaid account and found that charges levied hitherto for "unasked services" have still not been reversed. So, the grievance still remains unresolved.

Narender K. Sehgal
[protected]

Airtel — RENEWAL OF SERVICES NOT ASKED FOR

NOW A DAYS AGAIN AIRTEL HAS STARTED SUBSCRIBING SERVICES AUTOMATICALLY IF RESPONSE FROM MY SIDE IS IN NEGAITIVE OR I CALL AT THERE SENT NUMBER FOR UNSUBSCRIBING.

holy jesus ... i never knew that . i m happy with prepaid accounts

My mobile number is [protected]

Please help

TO
The Authorities Concerned
Airtel
June 16'th, 2009.

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 3/- per message every day. I have been robbed of Rs. 12/- till date. since June 13'th 2009 till date (june 16'th, 2009)

My repeated requests to the company to block the number and stop deducting the Rs. 3/- on these irritating, and nonsensical messages have fallen into deaf ears.

Can the Airtel Authorities help me to get rid of these charges and stop playing fool with somebody's Income, this is an offence and immediate action needs to be taken.
everyday I get SMS on Thought for Today and Rs 3/- has been deducted from my account, Im presently in U.S underwent a Knee surgery with serious multiple infection for which Im beeing treated at the Mayo Clinic in Rochester--Minnesota
I am a retired person, with only meagre income from my savings.

Please help.
A.S.A.P.
Peter John.
[protected]

I almost thought that the irritating and expensive messages from 290603 has stopped.

I am wrong.

Today it changed back to “Thoughts for the day” and the timing changed to 8:30 night.

Another Rs. 3/- deduction.

Total loss now stands at Rs. 15/-, courtesy Airtel.

Please give some consideration for an old retired person.

Please stop these messages.

Vasant Madhav
Airtel Mobile number [protected]

I almost thought that the irritating and expensive messages from 290603 has stopped.

I am wrong.

Today it changed back to “Thoughts for the day” and the timing changed to 8:30 night.

Another Rs. 3/- deduction.

Total loss now stands at Rs. 15/-, courtesy Airtel.

Please give some consideration for an old retired person.

Please stop these messages.

Vasant Madhav
Airtel Mobile number [protected]

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 1.50/- per message every day. I have been robbed of Rs. 10.50/- till date. Sometimes with 2 messages each day. My account has come in minus inspite of zero balance.

My repeated requests to the company to block the number and stop deducting the amount on these, have fallen into deaf ears.

Can any one help me get respite from these unwanted messages, and protect me from this daylight robbery by the company.

Regards
Nisha Shetty
My mobile no. [protected]

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 1.50/- per message every day. I have been robbed of Rs. 10.50/- till date. Sometimes with 2 messages each day. My account has come in minus inspite of zero balance.

My repeated requests to the company to block the number and stop deducting the amount on these, have fallen into deaf ears.

Can any one help me get respite from these unwanted messages, and protect me from this daylight robbery by the company.

Regards
Nisha Shetty
My mobile no. [protected]

Airtel Prepaid Service — Everyday Rs 3.00 deducted from my account

Every day I receive sms sayin Rs 3.00 deducted from your account for VAS download ...
this way they have deducted around Rs 300 frommy account so far

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 3/- per message every day. i have not activate any service for that, airtel automaticully deduct Rs. 3/- per message every day. i want to stop this unwanted loss

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 3/- per message every day. i have not activate any service for that, airtel automaticully deduct Rs. 3/- per message every day. i want to stop this unwanted loss my mobile number is [protected]

Finally the error has been corrected by Airtel top management.

Last couple of weeks have been trouble free.

Wish the top management to keep a vigil on their system, against malfunctions.

I am also facing same problem. I have been robbed of Rs.46/- and they are still sending the unsolicited, uncalled massages and deducting Rs.3/- every massages. The massages are useless. Can some one stop all this nonsense.

the airtel service is worst and without subscribing it is presumed that the customer is happy to avail the unwanted service.

The same agent Lakshmi collected the documents from me on July 8th. She gave the sim card and activated the number. But a week later I got an alert from airtel saying that the documents have not been submitted. Twice I got a call from a person who said he would come for verification, but never came. Now all my outgoing services have been barred. When I tried calling the mobile number of the agent Lakshmi ([protected]), it says number not valid. The response and service from the Airtel team is totally dismal and pathetic. And again feeling bad for switching to airtel from vodafone :(

Airtel Postpaid — deactivate text based services

Kindly deactivate subscription, textbased services for my mobile([protected]) assoon as possible.

With Regards

Muthamil S

Airtel Prepaid — please deactivate mozook fun club

this service was activated by mistake so please deactivate this service...
my mob. [protected]

Kindly deactivate subscription, textbased services for my mobile([protected]) assoon as possible. due to the problem of signal and not receiving of postpaid bill for every month, not even one bill received for the no [protected]

With Regards

l senthil kumar

Airtel — unsubcribe stardust pack

sir,
i have not activated any stardust pack and for every they are charging rs 10/- i cannot even unsubcribe this pack
so please unsubcribe this stardust pack
[protected] this is my mobile no
so please make it fast i have already lost nearly rs 60

I am not activate cricket score service Why You Dedecting my daly 3/- Rs.

I Don't want Your Any Service

Pl. Refound my Amount mobil No [protected]

Kindly deactivate all my airtel fun, entertain, mcheck etc, my cell no [protected]

My mobile no: [protected], i m in qatar international roaming, msg not going from qatar to mumbai, already validity life time, Balance is there still error message while sending (Check Operator Services) kindly solve the problem, facing pblm cant send msg

airtel customer care is very careless towards there customer. They are a great kind of liers.

Hello,

I have applied for a new airtel broadband connection on 28th Aug 09. I was promised that the connection will be given on the 30th of Aug. No signs. 31st Aug a person came and did some basic wiring. He said somebody would come in the evening with the modem and landline. That did not happen.
For the next 3 days I kept calling Airtel customer service.
My complaint number is 22654246. 2 of my calls were even escalated. Everybody gave me false promises. Please open up my call history and refer to what exactly was conversed.
On 1st of August I waited the whole day at home for your representatives. Nobody turned. Repeated calls to customer service also failed.
I was told that by Monday morning somebody would call me to fix an appointment. Nobody had called me yet.

I now don't need your connection. With that I need the below mentioned items.
1. Rs.1000 that I have paid as advance amount.
2. Call charges for all the calls I made to your customer service.
3. Written apology letter from a responsible person.

If all the above mentioned does not happen at the earliest. I will be force to step into consumer court.

Praveen
7th phase, JP Nagar
Bangalore.
Contact # [protected]

To,
Bharti Airtel Limited

SIR,

SUB:-- Repeated Attempts to Disconnect my AIRTEL BROADBAND CONNECTION .

My name is veena kumari I was using the AIRTEL BROADBAND CONNECTION.
my telephone No.[protected]
I have disconnected my internet connection by clearing all my account dues and ending my account.I have requested on feb 2009 first time and airtel gave 7 working days time to disconnect the the connection but after given days they did nothing then I again requested on march 2009 then they again did nothing . But after my repeated attempts to disconnect my airtel connection, no steps have taken, inspite i get my regular bill in against my connection, keeping it functional. I have submitted my final bill on 25 april 2009 which was Rs 900/- and we have told that airtel collector that pls disconnect my connection.He talked to Miss Anita on his mobile and said that all of their account dues are finished and their connection will be closed.His name was K.R Rajan. but now they are again sending huge bills to me after i have disconnected the connection.




Thanking you
Yours faithfully
Veena kumari
80-D, DDA, pocket-1, sector-10, dwarka
mobile-[protected]