Airtel Complaints & Reviews

I have been an Airtel Digital TV subscriber since Feb'09 (customer ID [protected]) . Recently I needed a second multi TV connection for my other TV. When I approached the Airtel Relationship Centre (ARC) at New Friends Colony, I was asked to dish out Rs 2000/- though the multi TV connection costs only Rs 1750. Another ARC at Sector 14, Noida noted down my number and address but have not got in touch with me though it has been 10 days. In such a scenario I was advised to buy the connection online by the customer care executives at[protected]. I made 4 different calls on 25.09.09 on the number and was advised by all 4 CCEs to buy the 1750 economy offer as there was NO way to buy a multi connection online. They all said the company will automatically generate a multi connection as the customer name and address were same.
On 27.09.09 however I was informed that a separate connection has been issued (customer ID [protected]). On informing the CCE again on the toll free no. I was asked to get the new connection installed by an executive and later Supervisor Vijeta submitted a service request no 1123292 and assured me that the connections will be clubbed by 30th September. Since then, I have been given two more service requests 1142101 & 1161154 but no action has been taken by Airtel; neither against the ARCs nor for clubbing the two connections. I am watching the economy offer while I should be availing the Mega pack like my earlier connection. Please bear some pressure on the Airtel authorities because it is evident that customer service means nothing to them apart from issuing service requests.

Dear sir/madam New delhi ,
04-0ct-2009

I've just paid my postpaid mobile no [protected] bill of Rs. 615 for the bill period of 11-aug-2009 to 10-sep-2009, bill no 86626901 , through my wife's account of bank of baroda. I 've got a message to retry the transaction from airtel, when i checked my wife's the amount is deducted from the account, kindly look into this matter and do the necessary. being such a reputed company you cannot let the customers face such silly problems. please do the necessary.
thanking you .
U.R.Prasad

1] i already submited a complaint about my network problem, i cant use this connection in my home.[indoor.outdoor] 2]

Dearest Nodal,
I am using word dearest to you because I think that every time I send a complaint to you and you assure me that it will not repeat again but it happens . Before complaining this time I want to request you that please don’t assure me that you will take care of it, just mail me that you cannot help me out with that so I can at least make myself feel that company work like that only and I have to use AIRTEL DTH service...

Hi ,

I am kiran , by profession i am a software engineer from mumbai , I am a regular custome of AIRTEL since last 3 years but AIRTEL did fraud with me . i brought AIRTEL prepaid card : [protected] from pune since 2 years back by submitting mine legal documents .
I was using said card continuously for long time hence mobile number got spread to all my relatives and friends But unfortunately in last month 20/08/09 i lost my cell along with airtel card . When i tried to get duplicate card came to know that its no longer on my name .

AIRTEL OFFICER CHANGED my CARD OWNER NAME

hence i am unable to get the same card as its no longer on my name please make it possible to get the same card as its very important to me , i can provide all last 1.5 years call record for verification and my documents in order to prove that card belongs to me only . i had long discussion with
1. Customer care Mumbai ,
2. Customer care Pune ,
3. Incharge officer from Pune department .

But of no use .Apart from this many times i made complaints in customer care with my name they never mentioned at a single time .

Card used in past [protected]
Card which i lost [protected]

By doing such Stupid mistake AIRTEL breaking customer faith which obviously affect to their business and become a headache for customer who is loyal and submitted his origional documents and after no of years he came to know that automatically owner name got change ? Strainge

waiting for your earlier reply .

K. Raka
karan.[protected]@gmail.com

Hi --

I have purchased new postpaid connection from Airtel Chennai. after one week my SIM card not working with any of mobile phones irregular model/make. I have changed the SIM card three times

finally I got information from the Airtel executive that the problem with 64KB Airtel SIM card and advised to change 64KB to 32KB SIM card and problem got resolved.

for this known (Airtel) problem I have suffer more than month.

sir,
i have send a group message to 50 members from my airtel prepaid no [protected] with 2 message count on 04-10-09.although i have a offer of daily 100 messages free for one rupee.but they reduced my balance1+41 rupee from my account..when i contact their customer care they told that i have sent 49 message with 3 count and a 4 count for other..i have cross checked it several times..its not matching with what they talk..also some mesages were deffered sending...

sir,
Most humbly I would like to inform you that i was the Coustmer of airtel postpaid connection. I gave my application in their branch office for the disconnection of my postpaid number [protected] with clearing all my dues from airtel at velocity coustmer care centre for airtel (Rehari).They give me receipt and they said me that within a week my phone will be get disconnected and after i get a call from their costumer care office after a week on my another prepaid number that my postpaid number has been disconnected regarding my application and they ask me about the reason that why i want to disconnect the sim i also give them the reason for the disconnection. Then after few days they again gave me call on prepaid number that my number has been disconnected. I have all the receipts of my disconnection and my bill with me. Now they are sending me bill again and again every month they are mentally harrassing me , they are sending their representative at my home for the recovery of payment which how can i pay and why should pay.In this connection i also forwarded my complain to nodalofficer but there was not any response from their side. copy of that complaint is also attached below:-

complaint against your aitel‏
From: inderjeet singh sambyal ([protected]@hotmail.com)
Sent: 17 June 2009 12:19PM
To: nodalofficer.[protected]@airtel.in
Sir/Madam
I was having airtel postpaid number [protected] and i have given an application in your airtel coustmer care centre rehari (velocity) to disconnect my number on 18 of may and i also cleared my balance on that day and they gave me receipt and said that my number will be disconnected within week time approx. and i they said me to give me alternate number so that they an ask me for the eason of disconnecting my number then i gave them my prepaid number which is [protected] and they didn't take my sim they ignore to take sim. And after one week i get call from your coustmer care executive for query and then they again called me and they said that my number was disconnnected and i through my sim some were . and now after one month i get bill of 462 Rs. from ur airtel office . as i have already cleared my balance and taken my security deposit back from velocity. now tell me whts the matter why i will give this bill. i am not going to pay this bill . And when i again reached to velocity centre and asked your executive about the matter and she said we will see the matter and call you. Now three days have been passed and i didn't get any response from your velocity center and the madam was also misbeheaving with me and she asked me that we will not call you. You have to come here because we hAve not enough time to waste on you we are not your servants.
So please look into this matter personly otherwise i will go to consumer code and complain against your executive and your company for harrasing me .

Thanking you
Inderjeet Singh Sambyal
659-A, Talli Morh, New Plot
Jammu.
[protected]
Please it is my humble request to your Sir/ Madam please look into this matter as soon as possible and get me out of this . I am getting disturb with this.

Please unsubscribe Airtel WAP for my mobile number [protected]
I do not wish to continue

Thanks for doing..
V K Baijal

Dear sir
While working with RIL I have taken Airetl Mobile connection No. [protected] (With A/C Id NO.[protected] for which the Sim could not be submitted to Airtel Surat office. Submission of same I approached the Jhansi Office and they conveyed the SIM can be surrendred at Surat office only. Latter Outsatnding on my account was cleared vide slip NO. 58221/15.07.09 at Sadar Bajar Jhansi Airtel office.
On 05.10.09 I got a call from Mr. H.K Yadav (Mobile no. [protected]) with advocate Ms. Verma (Mobile [protected]) recovery agent working on behalf of airtel with threat calls for submitting the O/S amount on the Mobile no. [protected]. It is surprise to my part that the connection was taken at my account ID with the help internal satff of Airtel only. Hence I request you to please look into the case and take legal action against concerned Airtel staff who has utilised this (Mobile NO. [protected]) and please intimate me also at an earliest.
you are also requested to please allow me to surrender the SIM available with me of my actual Mobile NO. [protected] at Airtel show room nearest to me.Kindly consider it highly urgent.

Mahendra Kumar
Mobile No. [protected]
Mail id : [protected]@yahoo.com

Dear Consumers,

I have a Post paid connection [protected] (Bangalore), Airtel is charging unnecessary charges as Value added Services like Games Downloades, WAP, etc., As i aware that Airtel is involved in such illegal charges, i will not use any of these Value added services. But, Airtel is claiming that i have downloaded Games and used WAP.

My First question is how Airtel is enabled these features without my written permission. I want to take Airtel to Consumer Court and punish these people for unneccessary charges.

Find the below details which are charged by Airtel :

1.SMS - Others

1 02 AUG 2009 00:53:[protected]DWN_PRM 00:00:01 50.00
2 02 AUG 2009 11:40:[protected]DWN_PRM 00:00:01 50.00
3 02 AUG 2009 12:10:[protected]DWN_PRM 00:00:01 50.00
4 03 AUG 2009 18:19:50 121 00:00:01 0.00
5 05 AUG 2009 17:46:[protected]DWN_PRM 00:00:01 50.00
6 06 AUG 2009 17:37:[protected]DWN_PRM 00:00:01 99.00
7 07 AUG 2009 15:22:[protected]DWN_PRM 00:00:01 99.00
8 08 AUG 2009 00:22:[protected]DWN_PRM 00:00:01 99.00
9 08 AUG 2009 00:24:[protected]DWN_PRM 00:00:01 99.00
10 08 AUG 2009 00:36:25 Game_Need for Speed ProS 02:45:00 99.00
11 08 AUG 2009 00:41:02 Game_RoadChase 02:45:00 99.00
12 10 AUG 2009 09:36:26 6781 00:00:01 30.00
13 10 AUG 2009 14:38:[protected]DWN_PRM 00:00:01 99.00
14 10 AUG 2009 14:40:[protected]DWN_PRM 00:00:01 50.00
15 15 AUG 2009 17:14:06 Game_Outland 3D 02:45:00 99.00
16 15 AUG 2009 17:22:37 JavaGame_599 01:23:20 50.00
17 15 AUG 2009 17:39:[protected]DWN_PRM 00:00:01 50.00
18 15 AUG 2009 17:53:[protected]DWN_PRM 00:00:01 10.00
19 16 AUG 2009 11:22:[protected]DWN_PRM 00:00:01 99.00
20 17 AUG 2009 11:29:[protected]DWN_PRM 00:00:01 50.00
21 18 AUG 2009 23:24:[protected]DWN_PRM 00:00:01 15.00
22 18 AUG 2009 23:28:[protected]DWN_PRM 00:00:01 99.00
23 18 AUG 2009 23:33:[protected]DWN_PRM 00:00:01 99.00
24 21 AUG 2009 16:54:[protected]DWN_PRM 00:00:01 99.00
25 22 AUG 2009 19:45:46 Game_G.I.JOE 02:45:00 99.00
26 23 AUG 2009 16:27:11 Game_Commandos 02:45:00 99.00
27 25 AUG 2009 23:10:25 Game_HeroesOfWarSandStor 02:45:00 99.00
28 25 AUG 2009 23:59:48 Game_3D_Army_Rangers 01:23:20 50.00
29 26 AUG 2009 00:06:20 Game_3D_Contr_Terrorism 01:23:20 50.00
30 26 AUG 2009 00:14:02 Game_3D_Shiver 01:23:20 50.00
31 27 AUG 2009 14:21:04 121 00:00:01 0.00
32 28 AUG 2009 01:22:[protected]DWN_PRM 00:00:01 50.00
33 28 AUG 2009 01:25:[protected]DWN_PRM 00:00:01 50.00
34 28 AUG 2009 08:27:[protected]:00:01 3.00
35 28 AUG 2009 08:31:[protected]:00:01 3.00
36 28 AUG 2009 08:33:[protected]:00:01 3.00
37 28 AUG 2009 08:35:[protected]:00:01 3.00
38 28 AUG 2009 08:36:[protected]:00:01 3.00
39 28 AUG 2009 08:38:[protected]:00:01 3.00
40 28 AUG 2009 08:52:[protected]:00:01 3.00
41 28 AUG 2009 08:59:[protected]:00:01 3.00
42 29 AUG 2009 00:19:[protected]DWN_PRM 00:00:01 99.00
43 29 AUG 2009 00:31:[protected]DWN_PRM 00:00:01 30.00

2. GPRS

WAP_ALL

I want to ask Airtel that Am i a fool to download these rubbish games on my mobile, even though i have 24 X 7 Internet facility at office... ?

I spoke to 121 and sent mail to [protected]@airtelindia.com and also nodalofficer.[protected]@airtel.in, but no such favorable reply.

If any body is faced the same problem, kindly let me know. I want to take severe action against Airtel.

With regards,
Subramanya R

DISCUNNECT AIRTEL PORTFOLIO MANAGER
Sir
my mobile no ([protected])
i have complain several time for Discunnect my Airtell Protfollio manager service.Till now every week they are deducting Rs. 25/- . where i am not using. unnessary i my loosing my money but after complaint lodge I refund my money also but this is my duty to every Monday I lodge a complaint for this matter.
i donot need this service. so discunnect this service as soon as possible.

MD WAJID KHAN, Mobile No ([protected])

TO WHOMSOVER IT MAY CONCERN

Respected SIr/Madam, 5 months back i lost my airtel prepaid sim and done block and transfer, later aftr 2 months i applied and got a duplicate sim card, from a local retailer who bribed Rs.200/- and i paid the amt. and took the sim card since it was emergency, but after a month my number has changed from [protected] to [protected], how is this possible ? who is the persn responsible, the retailer said he can't do anything, i want this retailer to be warned from a right person from airtel, this is a fraudlent activity. i can provide this retailer name and address if any person from airtel contacts me about this, because of this inconvenience from my numbers getting changed, i'm going to lodge complaint against airtel, as it's a matter of prosecution.

Thanking you,
Paventhan

Hi,

I have taken Airtel DTH connection on 2nd Oct,2009 in Ejipura(Bangalore) for Rs. 1750 containing 3 years 'Rest of India-New Value' channel package and is assigned customer Id: [protected]. The technical team installed the setup and antenna on that day itself, but I could not see any channel, only help channel 999 is coming; getting Error Code=4 stating 'You are not authorized to view this channel'. A...

I had Airtel Prepaid Connection, Ph. No- [protected].
From that automatically Rs 184 been deducted on 2/10/09 at 1.00 pm. When I call to customer Care they said It is due to ISD CALL. but i did not call. Again at 3.30 the same happened and Rs 145 been deducted . Again the same reply i get from customer care. Customer care did not take my complain.

After that only Rs 6 was left in my Sim. At 5.00 pm my cell automatically light up and sound came saying " your ballace is so less so u will not be able to make the call" And the same is being repeted till now.

How money can be deducted without my call ??????????

from 543212 i am receving jokes every day & it is eating up my 1 Rs balance daily i had never asked to start any such service on my no it was forceful & if sms as STOP also still it is not responding now i am really FEDUP & DISAPPOINTED with airtel service AIRTEL IS REALLY BAKWAS.

I have given request for reinstallation of Airtel digital TV at my new address in Bangalore.
Each time I give a complaint a new complaint no is generated.
Customer Code: [protected]
Complaint Codes: 1144724,1155758
Moreover after every call I am given a new appointment date & time

. For the last three days( 2nd October to 4th October) I have been given atleast 10 different time slots.
Neither is my request processed nor am i getting contact details of any authorised Airtel Service Engineer.

This is simply harrassment by Airtel.

( Pl note that all payments regarding this connection IN ADVANCE has been made to AIRTEL).

As per information collected from AIRTEL site and outlet,when we purchase a new Airtel connection and recharge it with any amount,outgoing call rate 40p A2A and 65p A2other mob.implemented automatically without free of cost for 30days.After 30 days this plan will continue in lieu of deducting Rs.1.50 daily.
However, according Airtel it is optional.If a consumer likes to stop deduction of Rs.1.50,he/she should send SMS UNSTARIFF to 121 and outgoing call rate will be Rs.1.00 in that case.
I have sent e-mail to [protected]@airtelindia.com on 05/09/2009 and 28/09/2009 and SMS UNSTARIFF to121.NO satisfactory reply been received from their end.I have been insisted on recharging with new plan.I think nobody is there in Airtel to solve problems of consumer.I never experience such a treatment before.
Thanks.
Davinder Singh
mob.[protected]

Customer ID - [protected]

I am registering this complaint through mail after about 12 phonecalls over a fortnight. My problem is not rectified despite repeated requests.

I keep getting Error 2 which says that the Card in the STB is not Artel Card!

I complain, after 3 or 4 phone calls to ther Customer Care the connection works for an hour or two, and fails again. The whole cycle starts again - calls and so on.

I am fed up and am rueing my decision to opt for Airtel!

I am yet to see worse service than this!

i'm a retailer..my plan was changed to lifetime..i reported this to my dealer, he said that in our area all retailer sim was changed to lifetime.and also he said that i report this problem to his superior..still after 1week my problem is not rectified.rectify my complaint as soon as possible..(ALL RETAILER SIM WAS CHANGED TO A- A 10P A-O 50P) but mine not changed...