Airtel Complaints & Reviews

Sir,

On 2nd June 2010, i had recharged by Airtel Digital TV account Cust ID: [protected] with Rs.1000/- (one thousand rupees only); on same day itself, i had requested for plan change to South Super Value May-10 Advance rental 6 M NRC towards the same an amount of Rs. 655/- debited.

On the same day evening plan had changed from South Super Value Advance rental 6 Months pack to South Super Value Advance rental 12 Month package and an amount of Rs.1335/- was debited to my account.

Airtel digital TV had debited amounts of same packages for both 6 months & 12 months package. One package amount should be reversed back on urgent basis.

Due to negative balance i'm unable to view channels from past 4 days. kindly do the needful on urgent basis.

I had contacted customer service team for more than 10 times, but no one had responed; even i had logged a complaint against the same through email (to [protected]@airtel.in on date: Fri, Jun 4, 2010 at 9:35 PM) and also logged complaint through customer service call center, but no one had responding to my issue.

Please do the needful on urgent basis.

regards,
kpsvanil
[protected]@yahoo.com

Hi,

I am existing user of Airtel Mobile in Mumbai. I recevied a call from [protected] (caller named Hetal) on 08/06/10 informing that Airtel has launched a promotional plan of Zero rental where in 200 local mins and 200 local SMS are free. This plan would attract a fee of Rs. 500/- per number which they would reimburse by offering a discount of Rs. 100/- per month for a period of 05 months. Further the local charges would be 15ps for calls made to Airtel mobile while the balance would be charged at 30ps per min. The person visited me on 08/06/10 and collected my ID proof and adress proof for my 02 numbers and ensured that the plan would be activated by 09/06/10. A verification call was also made to me from [protected] wherein they verified and explained me the plan in detailed. But till today the plan is not yet activated. The reason citied that there was a technical problem and would be resolved by 09/06/10 end of the day. When followed up today on 10/06/10 on the above numbers. The replies from the person on the other end were full of arrogance which confirmed that I have been cheated.

Now I would request Airtel to look in to this as I don't want others to get folled by the out bound calls received.

Please advise if I need to make a Police Compliant in this regards.

Regards,

Ajay

Respected sir,
My mobile no. [protected].
I would like to inform you that an amount of Rs. 57 was deducted for java games.

I got several messages for activation and i was continuosly sending " STOP " message reply to 1210 as given in each message for deactivation.The messages of acceptance of deactivation also came.
but,
Then too i got message - "Thankyou for downloading Rotateit from airtel.You have been charged Rs 50.Enjoy games club"
so, I don't want this service.

Another amount of Rs 7 was deducted just before the deduction of Rs 50 for same purpose.
Kindly refund the money or i will be forced to switch of my airtel connection.

waiting for your reply ASAP.

Hi,

My customer id is [protected] and I have applied for my airtel cable TV shifting one week back. The dish and connections were removed on 5th June but the new connection at our new flat has not been installed till now. During last five days I have called airtel customer care atleast 10-15 times and during each of call they always give FALSE HOPE by saying engineer would go within next 1 hour.

Most surprisingly yesterday at 9.20 when I called the airtel digital tv cc they told me that my account has been suspended although I have enough balance in my account. The CSR could not event tell me why it has been suspended and he told me that he can check OLD OPEN complain number 3003470 because the account is in suspended status. It is very shocking to see that an account is being suspended by AIRTEL without even informing the customer and even the CSR does not have any information.

After that I again called yesterday 10.30 P.M and after trying for 30 mins I was able to reach CSR and they told that the old complain number can be CHECKED ALTHOUGH THE ACCOUNT is in suspended status and he would raise a complain to get activate. He also communicated to me that technical team would call me today (10th June) by 9.30 a.m for new connection installation.

As usual no one turned up and again I called the customer care today at 9.45. Someone named Sumati told me that within next 30 mins technical team would call back me for shifting request completion.

As usual again no one called me upt 10.45 and I again called them at 10.45 and this time surprisingly the CSR told me that connection was supposed to be installed by 8th by they DO NOT know why it has not been done. So they told me to hold the time and I was waiting for 20 MINS but then the line got disconnected.

It is really shocking experience with AIRTEL DIGITAL TV and I think their customer care is worst one. I have airtel broadband and mobile and their customer care if far better than cable tv one.

I am not sure when the connection would be shifted to my new flat and NOW after all these waste of time I am planning to take new connection from DISH TV. I think they would be atleast better than current one.

Airtel connection i have been using the service since oct-2007 and they have been reducing my bill due date every month (infact its getting shortened by 1 day evey month)
erlier it used to be 13th of every month, now for latest month it is 3rd
i am sure for the next month they will send it with 2nd as due date.

i have spoken to them ampty number of times but still they say we cannot help sir.
and in addition they charge money for calling to help desk? disastorous.

Dear Sir/Madam

I am using Airtel Prepaid Connection bearing no [protected] from the last one year. It was suddenly got unregistered on 4th June 10 midnight, while i was out of station. When i contacted airtel customer care I was asked to submit my address proof again (Form number 4915257), i submitted copy of my ration card, PAN card and my photograph to the Pramod Agency near English Book Depot, Ambala Cantt. But till date it is not registered. It causing me mental harassment to me. If Airtel is not make the sim registered before 12th June 10, then i will go to Consumer Forum Ambala city.



with regards
Bhagwat Swarup Sharma
#36, New Partap Nagar
Near Vita Milk Plant
Ambala City

My details are as below.

Name: Sania Sajida Ahmed
Airtel Landline #[protected]

I applied for an Airtel DSL connection sometime in the month of April 2010, I received a call & an executive (Name: Yogesh) came down to my place (BTM Layout 2nd stage) to fill the application & collect the advance (Installation charges). I filled in the form duly, selected the monthly rental, provided him with a post dated cheque of Rs. 1794.00 (cheque dated May 10th 2010). Yogesh advised that a post dated will not be accepted. I told him that i dont have sufficint funds right now & can make the payment only on May 10th 2010, & so if he can come later & provide the application on a later date & also collect the amount on the same date. But, Yogesh called his manager, checked with him & got back to me saying that it is ok if I give him a post dated cheque & he will still go ahead with the application & connection.

All went well that day. The very next day another person from Airtel came down (Manjunath) along with Airtel landline device, modem & other devices. He fixed everything & got the connection up & running. HE called Airtel Customer Care & other departments to setup the connection & billing.

On the 4th or 5th of May 2010, I got a call from Airtel Customer Service that my cheque for Rs. 1794.00 has bounced. I was totally surprised as it was just May 4th or 5th & my cheque had a date of May 10th 2010. I questioned the customer care executive as to when did they produce my cheque? And the executive replied that the cheque was produced on April 20th 2010 (the day i got my connection). I was furios & also confused as to why a company like Airtel do such a uneducated thing like producing the cheque before the cheque date & on top of that customer care questioning me for not making the payment.
They didnt seem to realize nor did they bother check what the issue was. They just kept on accusing me of not making the payment which was absurd & inhuman.

From then on I was constanty in touch with the customer care & the billing department trying to prove myself innocent & trying to explain the most illiterate employees of Airtel as to what the issue was. I received my May 2010 bill which had this amount (Rs. 1794.00) mentioned as 'other charges' & service charges/taxes being applied towards that. I didnt know how to react to this stupidity. First of all it was not my fault & now i'm being penalised for no fault of mine. I again called Airtel refused to pay anything till the matter was sorted.

Finally, the billing department agreed it was indeed their fault & agreed to clear the advance amount of Rs. 1794.00 from my bill (May bill). I paid the remaining bill amount of Rs. 1723.37 on June 1st 2010.

I though all was sorted out. But i was wrong. My outgoing calls have been barred & the reason being non-payment. Again the billing department failed to notice that i have made my payment but it is their fault that they have not cleared the previous other charges as promised & comitted. I again have double the amount to pay & unnecessary charges being added on.

This is just a menace. I have spoken to numerous executives starting form Priyadarshini, Saritha, (A supervisor by name Bhargav promised to sort this issue & call me back, but its been more than 48 hours now & no call back), mohammed (who was really rude).

Airtel has made it clear that they are bothered about just their money. I incurred cheque bounce charges because of them & not at all bothered.

I request you to please take note of this issue very seriously & assist me in getting this sorted out.
I would be greatful if this menace ends as soon as possible.

Thanks & Regards,
Sania

Hi Team

I have not received any communication as of now. Today morning itself i had a call with customer care for around 45 minutes which again forwarded to retention team and they confirmed a call back within one hour. As of now 3-4 hours have passed, and no communication. Now i called customer care and they told me that it is not possible for them to forward it to retention team, so its kind of back to square one condition. My bill is getting higher day by day due to roaming charges. I hope you guys can help me out.

Warm Regards:
Gaurav Partap
+91-[protected]/+91-[protected]


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is Qrc1041219. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your Landline no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: No Response from Airtel:+[protected]
Date: 08/06/2010 05:55:45 PM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com
Message body:
Dear Team

My mobile number is [protected] and i had relocated from Bangalore to Noida.
I requested to get my number relocated as i was planning to stay with Airtel
network due to good services in Bangalore region. Below are my service requests
registered with Airtel:

1. 32588124
2. 32563730
3. 32550698

From last two weeks i am waiting for Airtel guys to get my number relocated to
Noida. I have got several calls but no resolution. All i requested is that i
want to keep last five digits of my number i.e. [protected] (22000) as i have
got this number after so much hard work in bangalore and i want to retain it.
Airtel customer care confirmed that it will be done and they will send someone
with a fresh card before getting my existing number disconnected. I have paid
all my dues last week only. Still after calling Noida circle guys several
times, they are not picking up my calls.
This issue has gone above my frustration level. Can you please confirm if the
above can be resolved or i have to switch to some other service provider.

Any help regarding the same will be appreciated.


Warm Regards:
Gaurav Partap
+91-[protected]

Behind an able man, there are always other able men¿¿¿¿¿¿.(GAURAV PARTAP)

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I want to know who is this[protected] bugger and would like to have meeting face to face. I am regular client of Airtel for the last more than 6 yrs now. but for the last one year or so its service started troubling to their clients. all unwanted things, cricket scores, movie songs, shero shayari and all that stuff keeps coming ur way.

I had complained about these things to customer care numerous times but all nonsense stops for that month or so and again back to square one. this is just a one sample number all other from similar series keeps coming via sms or calls etc etc. I am really fed up of all these nonsense so called marketing tactics which are never going to work with majority of clients who became clever now.

I think there should be a system in our law by which common customer can file a suite against all these big bulls for harassing their clients in many ways like these. Hope that day will come soon.

Hi There,

I had Airtel landline[protected] on which I requested for IPTV services. Customer service told me that it is possible to install IPTV on existing connection however the Airtel rep who came to collect my forms told me that I have take a new connection and get the existing connection[protected] disconnected. I submitted the forms for new connection and disconnection of existing connection to the same guy on 2nd September 2009. They installed the new connection[protected] with in 2 days and did not disconnect my connection until November and they charged me till November. After fighting and escalating in Airtel for a long time finally they settled the bill for correct amount.

Now I requested to shift my existing connection to a new address, on 25th May 2010, (SR[protected]. There was no communication from Airtel about until 9 PM 27th May 2010. I called up customer service to check the status and I was told that there is no feasiblity at Sector 45 Gurgoan and they can not do anything about it. I request them to disconnected the connection Immediately as I will be shifting on 28th of May and will no longer stay at C23 A, First Floor Ardee City Gurgoan. (SR[protected]. I was promised that the line will be disconnected with in 7 days. Today it is 9th May and the connection is still not deactivated and every time I call customer care the customer service agent either promises me that they will call me in 30 minutes or they disconnect the call. I am now totally frustrated with Airtel Services and constantly under mental tension that if someone uses the active connection 4058912 for criminal activities than I will be in trouble.

I have been calling their Nodal officer (Gurmit Singh Sandhu at[protected] no one is responding on this number.

Can you please take action on this issue ?

Thanks,
Prahsanth Acharya ([protected])

Airtel DTH service sucks !!! i have been contacting airtel DTH customer care for a balance deduction issue for more than 10 days from 29/5/2010 - till date & there is just no resolution at all from there end.The worst part is there is no office where we can interact with airtel rep's in bangalore abt this,everything has to be done over phone with useless rep's .Most of the times, when i call up airtel DTH cust care,rep's put me on hold or disconnect...very few try to help ...Every rep who tried to help will just give SR # (reference #) & informs that backend team wil callup ,bt its been more than 10 days,no response from their end, worst part is everyday i have been charged 10.88 INR when i'm stil in initial 1 year free package & there was also a point where i was on a negative balance for few days & there was no service from them for some mistake that they had done ... Later i had no option but had to recharge my account for 100 INR to get the Relay service back ...BUT STILL MY ACCOUNT IS BEING CHARGED EVERYDAY WHICH IS INCORRECT & no action has been taken...

I want u guys to look into it & get me what i deserve as a CUSTOMER & FOR WHAT I HAVE PAID !!!

Dear :Sir/Madam,
I am living in girgaum (Mumbai-Charni Road ) ,mobile recharge coupon of MRP Rs. 10 are Selling for Rs 11. & MRP 30 are selling for Rs 32 in Maximum shop,Near Thakurdwar and Girgaum. People are getted cheated.
Thank you

i received sms from Airtel saying that, your account has been charged for McPack downloading costs Rs. 100/- & one another sms for downloading mp3 tone costs Rs.7/-

i have never heard about McPack before that sms, and didnt download any tone from my mobile (sim) account.

Please help me to get my money back
thanking you

Jigna
[protected]@yahoo.com

i have no coverage in my hose.

details about locality
district: alappuzha
city: chengannur
pincode: 689508
coverage affected area: neduvaremcode east&west

please build a new tower in neduvaremcode jun.

I requested for a new braodband connection through an agent (Karthik, Mobile no: [protected]). After completing the application processing the agent has informed us that the installation will be done within 4 days. I have paid an application processing fee of 2000 thru cheque (Cheque No: 621566).

Since the installation has not happend. I had been calling the agent from the 4th day. The agent is not responding. Called the Customer care and inquired about the application status (Application No: TBLR 0122434), They have informed me that they cannot install since the port is not available in our area (Murugesh Palya).

I need an explination regarding returning back the money.

The details of the Agent are as follows:
Karthik
C/o Prameela Enterprises
#7, 4th Cross, Ramajaneya Layout,
Outer Ring Road,
Opp: Kalamandir.
Marthahalli
Bangalore - 560037
Ph:[protected]
Mobile: [protected]
Email: [protected]@inbox.com

Subscribing me without consent

My name is Manisha Phadke and by mistake, having Airtel prepaid no [protected]. Airtel is cutting pockets of its own consumers who by mistake have shown trust in this company. There is AIRTEL TALKIE SERVICES in which Airtel has enrolled me without my consent and cutted Rupees 30 for 30 days .I came to know about this fradulent practice only when I got an sms for money cutting .I am deeply Thankful for that sms. I dont have time to listen to movies and that too on phone.

ON ONE HAND AIRTEL STARTS ANY SERVICE WITOUT INFORMING THE SUBSCRIBER AND IF SOMEONE CAME TO KNOW ABOUT THIS FRAUDLENT PRACTICE AND TRY FOR CONSUMER COMPLAINT NO THEN THAT CALL IS ALSO CHARGED.

I want to deactive Airtel Talkies immediately.

At last... I'd to write this... rather, Airtel made me to write like this...
What a pitiful service... what an irresponsible service... I pity Airtel...thats all I can say...

It is the 6th year I've been using my Airtel Number and it is not different from the beginning. I've been keeping the limits of my patience till now....long 6 years--- from 2004 to 2010, but now, it is the ultimate torture I've received from Airtel and it is time to call it quits with them.

Always..., as every Airtel customer knows, their customer service was rudish and utmost irresponsible... and they've been looting customers shamelessly (as they've the highest degree of tariffs and costs, compared to the peers)... All this, we, poor customers suffered...only because of the Only one benefit...better coverage. For the sake of only this, you've been playing ball with your customers.

6 years I was a post paid user and I (and all other scape-goats of Airtel) paid a lot extra to Airtel. Recently I thought of converting my plan to Prepaid. I've paid all penalties to them for this ' crime' (as they consider) and at last, I lost mobile connectivity for 1 day. I'd paid the required amount to transfer to new Prepaid tariff, also, paid extra amount for recharging also. But they disconnected the service!. While contacting the pathetic customer support of this world, they were talking only non-sense talks which is sufficient to make a frustrated customer to reach his heights of BP.

I'm planning to tear off my SIM card - the only reason I retained it was thinking the difficulty in informing all my friends about the new number- and burn this into ashes.

Airtel, thanks for all your 'valued' services so far.

I am now undergoing a miserable experience. I paid my broadband bill of Rs. 992/- on May 4, 2010 and the Union Bank of India, Chamiers Road Branch, Chennai 18 cleared it and the amount duly debited from my account and its been updated on my passbook. I have been receiving calls from AIRTEL @ 2 calls a day since end of May asking for the cheque no. date of clearing (May 6, 2010) and now the bank statement. I did not mind giving the cheque no. and date it was cleared. But its too much to expect a customer to provide a bank statement for a sum of Rs,992 and that too present the same at their head office in Chennai as if we have nothing else to do!! I am a customer of Airtel for maybe 10 years or more!!

By chance, an executive named Vidya slipped up and admitted that this amount's been credited to my mobile account and would I pay this Rs. 992 again?!!!! I wonder how such a big company could be so stupid!!!

The funniest thing is my wife is the AM in Union Bank of India and I have a good mind to visit the top executive of AIRTEL and give him a piece of my mind!! I am not going to pay the additional amount so that their books tally!!

This is quite shocking from company like Airtel. I had paid my dues for the number [protected] & also intimated to disconnect my number at the Thakur Village service centre, Kandivali (East). My request was honoured by the representative at the service centre & also he updated the same in the system. Immediately I had received call from Airtel retention department convincing me for staying along with them. I had told specifically that I don’t need any service right now as I’ll be going out on foreign assignment. The executive told me that he’ll keep the number reserved for me so that when I’m back in India this number can be used. I told him not to block it as I’m going for 3 years period. I told him to disconnect immediately & shared the same with the call centre executive. I was informed that in 3 working days my line will be disconnected.

But it is quite shocking that after 6 months i'm being forwarded with outstanding dues of Rs. Rs. 1529.88 /-.

Initially I was very loyal to Airtel & shared my family while leaving India to go for the Airtel landline & internet connection so that I’m always connected to them. But such emails are quite disturbing & going to inform them to remove all Airtel connection from today. I have lost faith in the company.

I have purchased Airtel DTH in Janury 2010 but from May 31, 2010, it is not working. I have lodge complain on phone with Customer Care on 1st June 2010 and they lodge the same with promise to solve the problem within 24 Hours. But till today i.e. 7th June 2010, they are just promising like this, no body come to solve the problem from their side. Even when i pursue them again & again, they just disconnect the line or put me on hold for long time. So, please let me know what I have to do now?