[Resolved]  Airtel Digital TV — Pathetic Customer Service

DishTV — Disgusting service....

I bought this conneciton from bigbazar. It has been 15 days no installation has been done. If we call customer service then most of the times they are disconnecting the call and any time I didn't spoke to supervisor. Very poor

DishTV — Disgusting customer service

The customer service of DIshtv is really of the lowest standard that I have ever seen.
I had registered a complaint with them to dismantle the antennae on 20-7-08( complaint no:[protected]. Some guy simply put it as resolved!!! On 22nd I had to re-register the complaint[protected].As of today no one has called up. The most horrible part is the way the call centre guys speak. They are the most disgusting bunch of ever found. If you cant understand a word of English how the hell do u land up in a call center? I have had enough of their crap.The only problem is the complicated manner of lodging a formal complaint against these guys.
My suggestion to anyone listening - DONT EVER GO FOR DISHTV.

We have a taken a Dish TV connection with common TV antena for our society about 8 months back. In this Monsson the signals are very weak. Even a small wind or rain, the signals become weak which turns either no channels or disturbed view. Recently, even the Antenna also unearther from foundation due to the rains. This is how the quality of Installation. Another problem is the quality of SET TOP BOX. From the past three months, Set top box is not getting ON once it switches ON. Initially it was taking 15-20 min. for getting ON (It Blinks initially) and now more than 2 hrs. The samer problem is is faced by most of our neighbours. Local service provider says to go to their service centre and handover the box for repair and says it may take time to repair or replace. We need immediate replacemnet, again with 1 year guarantee from the date of replacement. Else we end up paying for box every 6 months for repalcement after guarantee period. Pls look in to the matter. Else it is difficult to continue with your service.

Dish TV — disgusting customer service

WARNING FOR PROSPECTIVE DISH TV CUSTOMERS:

if you want to get into the most disgusting, delayed and non-responsive service in the history of mankind, go ahead and make the mistake of applying for a Dish TV connection. even the basic of services like the installation of the set up box has not been done by the so-called promt and fasty service providers after 3 weeks and i[censored] hav made the mistake of making a payment before the installation, then u can kiss youur money good-bye. because for the first time ever for any services, to my dismay, i found that the kind people at Dish tv doesnt have the system of refund. well i have done my duty here in informing you all about the evils of Dish Tv...now its upon you to decide whether you want to fall into the SCAM called Dish tv or stay miles away and be happy!!

BIG TV — Bloody service good for nothing

BIG TV guys are good for nothing, they dont know how to satisfied the customer bloody guys.Beggers.Their CC executive is good for only opening complaints and closing that with out solve the problem.I dont know how much customer is satisfied with bloody BIG TV

Can i surrender my connection of BIG TV this is realy worst in every manner

I bought Airtel Digital TV in Nov'08 (Customer ID-[protected]) considering Airtel (Bharati) a pioneer in the field of Communication and expecting the same in Entertainment. But all my pre-assumptions are gone within six months of my experience with them. First of all, one has to wait for ages to get through to their toll free number (Look at the irony- while waiting in anger, you would also listen the message that we are valued customer!!!). I gave a request on 12th December to activate one of the Sports channel packages to see a match. Despite my repeated calls the channel didn't get activated for the whole day. Since the reason to activate the channel was gone, I called up the call centre again to de-activate it, which has not been de-activated till date and money is getting deducted from my account.

But the real agony is the response you receive from the call centre guys for lodging any of your complaints. I have spoken to multiple people this week (Ms. Shalini, Ms. Manju, Mr. Surendra to name few) who don't have any information with them. And while you ask them to forward the call to their Seniors or Team Leaders they keep you wait for hours and then disconnect.

This is your reward of assuming Airetl a pioneer!!

I have used Tata Sky and Dish TV in past and can serious vouch for the fact that Airtel doesn't even stand nearby compared to their competitors.

I hope somebody is listening to the consumers and can tell Airtel Authorities to give some attention to their existing clients/ business rather than trying partnerships with MTN to go global.

Please set your house in order before go out!!!

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--- Enclosed is a copy of the message.
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Add;
Sandrayan
Cs-ID; [protected]
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Request;
Plece launch this new Tamil Chennal
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1. Raj Plus (Move Chennal) Only Dishtv dth, this chennal is avalible
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4. Jaya Max (Music Chennal) This chennal Best Tamil Music Chennal
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6. Adithiya Tv (Comedy Chennal)This chennal Sundirect, Bigtv dth Avalible
Hindi Chennal
1. Zee Primer
2. Zee Action
3. Zing
4. Real Tv
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Devtional;
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2.Madhurai.(Worldspace Satellite Radio Malayalam)
KL RADIO IS ONE of the BEST TAMIL WORLDSPACE SATELLITE RADIO
ALL THE BEST DIGITALTV BRODCASTING IN AIRTEL.
This total Chennal is Avalible Airtel Digitaltv India’s NO-1 Best DTH Servise (My Feedback and All Costmer Request)

I want to me this New Tamil Chennals and Radio Chennal
(All Set top box Compare to this Very Good Chennals)
Add;
Sandrayan
Cs-ID; [protected]
Cell; [protected]
Request;
Plece launch this new Tamil Chennal
SOUTH CHENNALS;
1. Raj Plus (Move Chennal) Only Dishtv dth, this chennal is avalible
2. ZeeTamil (END) Dishtv, Bigtv DTH This chennal avalible
3. SS Music (Music Chennal) This Chennal is all dth Avalible
4. Jaya Max (Music Chennal) This chennal Best Tamil Music Chennal
5. Vasanth Tv (END) This chennal Sundirect, Bigtv dth Avalible
6. Adithiya Tv (Comedy Chennal)This chennal Sundirect, Bigtv dth Avalible
Hindi Chennal
1. Zee Primer
2. Zee Action
3. Zing
4. Real Tv
5.DD India
Engish Movies;
1. WB Movies
2. Frangi Tv
Devtional;
1. SVBC
2. Angel Tv
Malayam Chennal;
1.Jahind Tv
2. Kairali We
3. Kairali People
Telugu Chennal;
1. Maa Music
Radio Chennal;
1.KL Radio (World Space Satellite Radio) This Chennal is Best Tamil Radio Chennal
2.FM Rainbo Chennai
3.Madhurai (Malayalam Worldspace Satellite Radio)
I Want to Me KL Radio and FM Rainbow Chennai
KL RADIO IS ONE of the BEST TAMIL WORLDSPACE SATELLITE RADIO
ALL THE BEST DIGITALTV BRODCASTING IN AIRTEL.
This total Chennal is Avalible Airtel Digitaltv India’s NO-1 Best DTH Servise
(My Feedback and All Costmer Requst)

I want to me this New Tamil Chennals and Radio Chennal
(All Set top box Compare to this Very Good Chennals)
Add;
Sandrayan
Cs-ID; [protected]
Cell; [protected]
Request;
Plece launch this new Tamil Chennal
SOUTH CHENNALS;
1. Raj Plus (Move Chennal) Only Dishtv dth, this chennal is avalible
2. ZeeTamil (END)
3. SS Music (Music Chennal)
4. Jaya Max (Music Chennal) This chennal Best Tamil Music Chennal
5. Vasanth Tv (END)
6. Adithiya Tv (Comedy Chennal)
Hindi Chennal
1. Zee Primer
2. Zee Action
3. Zing
4. Real Tv
Engish Movies;
1. WB Movies
2. Frangi Tv
Devtional;
1. SVBC
2. Angel Tv
Malayam Chennal;
1.Jahind Tv
2. Kairali We
3. Kairali People
Telugu Chennal;
1. Maa Music
Radio Chennal;
1.KL Radio (World Space Satellite Radio) This Chennal is Best radio Chennal
2.FM Rainbo Chennai
I Want to Me KL Radio and FM Rainbow Chennai
KL RADIO IS ONE of the BEST TAMIL WORLDSPACE SATELLITE RADIO.
ALL THE BEST DIGITALTV BRODCASTING IN AIRTEL.
This total Chennal is Avalible Airtel Digitaltv India’s NO-1 Best DTH Servise.
(My Feedback and All Costmer Request)

I want to me this New Tamil Chennals and Radio Chennal
(All Set top box Compare to this Very Good Chennals)
Add;
Sandrayan
Cs-ID; [protected]
Cell; [protected]
Request;
SOUTH CHENNALS;
1. Raj Plus (Move Chennal) Only Dishtv dth, this chennal is avalible
2. ZeeTamil (END)
3. SS Music (Music Chennal)
4. Jaya Max (Music Chennal) This chennal Best Tamil Music Chennal
5. Vasanth Tv (END)
6. Adithiya Tv (Comedy Chennal)
Hindi Chennal
1. Zee Primer
2. Zee Action
3. Zing
4. Real Tv
Engish Movies;
1. WB Movies
2. Frangi Tv
Devtional;
1. SVBC
2. Angel Tv
Malayam Chennal;
1.Jahind Tv
2. Kairali We
3. Kairali People
Telugu Chennal;
1. Maa Music
Radio Chennal;
1.KL Radio (World Space Satellite Radio) This Chennal is Best radio Chennal
2.FM Rainbo Chennai
I Want to Me KL Radio and FM Rainbow Chennai
KL RADIO IS ONE of the BEST TAMIL WORLDSPACE SATELLITE RADIO
Plece lanch this new chennals.
ALL THE BEST DIGITALTV BRODCASTING IN AIRTEL.
This total Chennal is Avalible Airtel Digitaltv India’s NO-1 Best DTH Servise (My Feedback)

Dear All,

My Airtel Digital TV customer ID is - [protected]

This is a warning for all new airtel DTH customer that henceforth do not even think of Airtel DTH, dont ever suggest any one to buy airtel DTH as after sale service is pathetic, i would say eevn BSNL is far ahead in case of service comaparison. I got the first airtel DTH in Jammu. Recently i got transferred to chandigarh. befor coming to chandigarh i deposited Rs300 in their account and got slot for de installation, but no one visited my address and finally after regular follow up with the customer care i did de installation myself. Then while i was coming back to chandigarh i asked them to install my services next day. But a new era of manatal harassment started with the customer care. I specifically gave then then new address but they did not turned up. After 4 days of regular follow up i got call from backend team and he gave me the ZSM name and number. I called him up and even after following yup with him engineer came next day in evening.

After around 6 days my set top stopped working and i complaint to them in morning and they said by same day evening it will be resolved. As usal no body turned up and i again made call to them in evening. The reply that i got was shocking they said " You were not there when there engineer visited home" . I asked which addres did you visited, they said Jammu. i said boss if i have installed your services at chandigarh what is the fun visiting jammu address. After this i had word with senior Pramod who convinved me that engineer will visit address in evening . At around 4 pm i received call from there backend team and he asked me what is the update. I asked you should be knowing and then he said your jammu address is locked. listening to this i got angry and i asked him to give his ZSM number so that i can talk to him. But to my amaze he abused me and hung up the phone.

Now yesterday evening i have gone to dainik bhaskar and complaintd there. New will get pyublish today.

As a information i am posting this post. Please BE AWARE FROM AIRTEL DTH. THE MOST PATHETIC SERVICE PROVIDER OF THE NATION

I want to me this New Tamil Chennals and Radio Chennal's
( All DTH Compare to this Very Good Chennals )
Add;
Sandrayan
CS ID; [protected]
Request;
Plece launch this new Tamil Chennal
SOUTH CHENNALS;
1. Raj Plus (Move Chennal) Only Dishtv dth, this chennal is avalible
2. ZeeTamil (END)
3. SS Music (Music Chennal)
4. Vasanth Tv (END)
5. Adithiya Tv (Comedy Chennal)
Hindi Chennal
1. Zee Primer
2. Zee Action
3. Zing
4. Real Tv
5. DD India
Engish Movies;
1. WB Movies
2. Frangi Tv
Malayam Chennal;
1. Jahind Tv
2. Kairali We
3. Kairali People
4. DD Malayalam
Telugu Chennal;
1. Maa Music ( Best Telugu Music Chennal )
2. DD Sapthagri ( Reginal )
Radio Chennal;
1. KL Radio ( BestTamil World Space Satellite Radio).This Chennal is Best Tamil Radio Chennal.
2. Madhurai ( Best Malayalam World Space Satellite Radio )
3. Radio Sparsha ( Best Kannada Worldspace Satellite Radio )
I Want to Me KL Radio and FM Rainbow Chennai
KL RADIO IS ONE of the BEST TAMIL WORLDSPACE SATELLITE RADIO.
News Chennal;
1. News X
International Chennal;
1. DW Tv
2. ABC Tv (Austrlian network)
3. Fox Tv
Plece lanch this new chennals.
ALL THE BEST DIGITALTV BRODCASTING IN AIRTEL.
This total Chennal is Avalible Airtel Digitaltv India’s NO-1 Best DTH Servise.
( My Feedback & All Customer Request )

AIRTEL DIGITAL TV

Pathetic Customer Service from AIRTEL DIGITAL TV
Dear All,

My Airtel Digital TV customer ID is - [protected]

This is a warning for all new airtel DTH customer that henceforth do not even think of Airtel DTH, dont ever suggest any one to buy airtel DTH as after sale service/ customer care support from airtel is pathetic.

I got DTH in July and requested for new multiple TV connection. I called customer care on 6th Dec, they have informed to first deposit Rs1750/- which I did but they never told me the mode. So I have choosen the easiest way of transferring money using netbanking. After that I called their number for booking the same. I was told to buy voucher not the direct cash deposit. Since I already deposited my one year subscription, I have insisted to use my same money to provide me connection. I talked to their customer care person and their supervisor Mr Rohit. After having arguement for almost 15 minutes, he has confirmed that I will get a call from back end team within 24 hours. I have also requested to correct my address which was wrong in my record. There also, I got confirmation to do it in 24 hours.

In the evening, My connection was disconnected when I called them again they have menitoned that you have booked for relocation. So we have disconnected and now if you want to reconnect, we will charge Rs 200/-. After a long discussion, this matter was sorted out.

I have waited for 5 days. But neither new connection was provided nor my address was corrected. I called again on 11th Dec and insisted for discussion with Manager. I had discusion with Ms Minaxi and she has confirmed that I will get the call in next two hours. Surprisingly this two hour still not got over.

Now my money is lying idle with my account which I can not utilize till Sept'10 and I have asked them to revert the money as I did netbanking unfortunately there is no response from Airtel.

I just wanted to update all to be aware of such malpractices and be careful while taking any decision to take Digital TV. I am not sure, if we need to follow such practices to reach on top in term of revenue generation.

Regards,
Pankaj

My Customer id [protected]
asked for relocation of installation of setup box
scheduled service engineer visit 4 times, 31st march, 5th april, 6th april and 7th april
no one will call when the slot is booked
its disgusting to go through each and every same step when we call the customer care
service is very pathetic
even i sent one email to airtel [protected]@airtel.in still no action
I dont think any one should go for airtel, its worst service they give
I feel others are far better, but please dont go for airtel any time
still im waiting for some one to come and install
no one is cared about customer, a frustrated customer.... they are making frustrated to ***

sir
my customer id is [protected]
my name is D.V.Subba Rao, iam staying at kelambakkam in chennai, your service engineer told me 6 telugu channels + other some of channels will come at the time of setup box was installed. i was taken a package Rs 2790 for one yearin december 2009 but now i am not getting the telugu channels every day i am calling to your customer care but no one give a solution for me. really i dont know why it was happened like that if kindly give the solution for me as early as possible
or otherwise you can remove the setup box, why people are doing like that ok finally i want to see 6 telugu channels continuously upto 1 year and 3 days back i topup setmax also that one also will continue up to 3 months
please find the solution immediately

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay Chugh
Airtel Customer Service Team

Hi,
My Customer id is [protected] ( Chintan Vyas ).
I am raising my complaints to 5 times in last 3 days and the problem is automatically resolve my problem from customer care team.
The Refrence number are Folloing.
2426179
2417010
2415616
2409698
2442090 - still pending...
I also got a call from head office from the number[protected] and the person replied me - THIS IS NOT YOUR FATHERS FARM SO ANY ONE COMES TO YOUR HOME WHEN YOU WANT. I am surprise to hear from customer care team.
after almost 4 complain raised the engineer visited my home and also not at right time which CC team gives me, He told me as there is a problem in your TV its not the fault of Digital TV then I try frm my VCD and at that time my TV is Running Complate.
Also whenever I called from Customer Care (12150) they always hold my phone after Conversation and cut it down my call. Kindly suggest me that May I still running with ADT or I will switch over to some other Function. I am going to Legal for the Same also.

Regards,
Chintan Vyas
[protected]

I am facing the same experience today...other people be aware and stay away from airtel dth! Caveat Emptor!

AIRTEL DIGITAL TV — Customer Service Issue

I called Airtel customer care on June 25th to raise a ticket for adding ESPN HD to my subscription. I was told by customer care execs that Airtel Executive would call me & when he called the line got disconnected. Airtel Executive didnt even call back and the ticket was closed without resolution. I called up the customer care atleast twice a day to fix this issue and every time they put my call on hold and the call gets disconnected. Is this how Airtel treats a customer. I took Airtel Digital TV for good customer service that Airtel provides and its now proving to be a WRONG DECISION. I need a resolution on this issue ASAP.

My Account No. [protected]

Please provide a response ASAP.