Airtel Complaints & Reviews

Every customer care executive have different and incomplete information about their services. They never give the full information and if we call again to confirm then they disconnect your call. I am very much dissatisfied by their services and new schemes they launched time to time.
case 1:
I called 121 to get the information about message voucher, they provided me info about 2 topups.. 1st Rs 50 and and 2nd Rs 64. & in 64, you will get 100 SMS daily.I recharged my mobile sim with 64 and then send the message, but my balance is deducted from main balance, then I call to airtel customer complaint at 198, they said, there is no recharge available for Rs 64 and disconnect the call. Then I call them again to reconfirm, they said service will be activated in 4hrs, so wait. That is how they deceive their customer.

there are so many cases in which they deceive me and my friends too by providing incomplete information.

never trust to airtel prepaid services.

I, Rutuja Dabholkar, would like to complain about our internet service pro vided by Airtel bearing a/c no.: 15586787 & telephone: 42667664. Last month I had placed cancellation request for internet service at the Customer Care, request no.: 160186 (for telephone) & 160187 (for internet). From day one they have annoyed me, no installation on given date, wrongly charged for telephone service.

Their pamphlet stated that I could get 3 month's rental waived off. But they charged me month on month. At the time of installation their Sales Executive, Mr Manish Upadhyay (contact no: [protected]) FSO Code: DSA MUNFLS08 told me that this is a prepaid plan (wherein it was postpaid), being a prepaid plan I need to give an advance cheque of Rs 1650/- (monthly rental of Rs 550). When I asked for a discount, as I was paying 3 months in advance. He said for time being I give him the cheque of the asked amount and later on (after a week) he will return a cheque of Rs 150 (discounting Rs 50 per month) provided I don't tell his Senior, Mr Sudhir Jha (Contact no: [protected] ).

The very next day of installation when I called your Customer Care I came to know that I have been given a postpaid plan (mis-selling). That's when I approached my bank and asked them to stop the cheque payment (as in postpaid, first the bill gets generated and then the payment is done). As a result they charged me Rs 100 for Cheque Bounce Charges.

Mr Manish Upadhyay, told that as per Value Combo 550 plan every month I can get Rs 100 of calling free (which was not). When I exceeded my usage limit, their Customer Care Advisor asked me to upgrade the plan to Browser 699 (unlimited plan), again where I was suppose to get Rs 325 of calling free (utter joke). Month on month I'm being charged for telephone service. When asked, I was been told by their Customer Care Advisor that its free only if you call Airtel no. (which was again not informed to me).

I got a message from a number[protected], in hindi words typed in english scolding me. When i enquired with my friends they said that they too get unknown messages from number starting with 54321. Could you please check who is doing this and block it? This is not at all good. Contact me in my email, [protected]@gmail.com

Regards,
Dharma.

Hi,

I applied for Airtel DTH .I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom .He called me ten times to get the money and once I gave hiM the money he didnot even give me a bill. I got a bill on third day after requesting him/calling him 5 times .

He promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 7 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.

Mr. Punit Saxena is the incharge here and he has stoPeed taking my calls too.

I am affraid that they might have cheated me and taken my money (4040/-).

I have completely lost trust in AIRTEL DTH and i m regretting my decision of chosing them. No company should make false claims if they can't stand upto them.

I won't be recommending Airtel DTH to any one.When i call DTH customer care I keep waiting for 10-10 mins and my call is kept on hold and no customer care representative responds.

DONT GET STUCK WITH VRITI. DONT GET STUCK WITH AIRTEL DTH too.

Japinder
#[protected]

receiving blank calls from [protected] every hour on number [protected]. Please do something about this. I have been receiving all unwanted calls from different numbers. I have called airtel and they asked me to give a compliant to the police. As I searched google found that it was spam number. Please do look into this matter. I am fed up with the calls. If airtel does not take any action I will switch my service.

I have been dialing 12150 tto connect to the custmer service Rep to get my Airtel DTH complaint registered. But every time I dial the option 2 after listing to the IVR - the IVR says transferring to rep and the call is dropped. I have now tried this more than 50 times but it seems they have programmed it that way to ensure their is not mouch of load on the customer support dept.

AIRTEL DTH Custmoer Support is Screwed up - I suggest all to not buy it.

My Customer ID with Airtel is [protected]

Regards
Mohit
[protected]

My Roaming incoming remained blocked in spite of repeated complaints to airtel complaint center. On friday(11/6/10) your respectful executive suggested me to contact the headquarters which fortunately gets closed by 1900hrs.....The next day ie on Saturday your esteemed headquarters remained CLOSED being a HOLIDAY!!!!! Wah kya service hai boss! I wish i could join the Airtel and serve the nation the way you guys are.... PROMISE NOT TO TAKE AIRTEL FROM NOW ONWARDS. Believe me I,will spread the word among my doctor community across armed forces.
Thanks forever.....Lt Col (DR) Nidhi Kumar
Military hospital,Department of Psychiatry.Jhansi
Feel free to contact I work on holidays also [protected].
(E mail ID- humsab.[protected]@gmail.com)

hi i m using airtel mobile office for internet connection since 2 months. since last 1 month speed is very very slow. after complainin they told to solve problem in 7 days i.e. till 7th june but still no solution now when i m trying to contact cust. care they r charging 0.5 rs every time for every 3 minutes but call is getting disconnected without any conversation with cust. care associate.there is no fault in my set as i m able 2 connect to net with TATA DOCOMO gprs with very hansome speed. my no.is [protected].

In march end gave a cmplaint that call drop, zero signal frequently happening and that we are not able make or take any calls-flat a 106,natrajan residency,padmaraonagar-secunderabad- the whole of the residency-especially south side, west side n east side the signals are weak....the signals from idea, dokama are clear........

after the complant no action has been taken ad after few weeks we have called again and we are told that the issue is sorted out- how can jissue sort out without anybody coming and inspecting our home and premises? after my 2nd complaint people came and verified and gone...no information to us. on 29th april i have written to ombudsemen on the same issue and also that generally whole of hyderabad airtel is becoming weak and many main roads and buiding signals are zero and still airtel is expanding and wants more subcribers without addeing service level......

after the complani 2-3 calls came and updated me and finally in may mid peole from ericsson came and tested and suggested that signal boosters/enhancers have to be kept and that airtel concerned people will come and so far no one came......meanwhile i canceeled my 3rd airtel mobile-[protected] in lei of bad signals/services and i got calls saying 2nd june is the dead line and requested me to keep the sim..i was adamant and cancelled the sim...now we are at 11th June and problem is same and no body from airtel bothered.

now i have planned to canacel other airtel sim and switch to Dokomo immly.

Please see that the company is penalised for negligance, carelessnes.

Dear Sir,

I received a missed call today morning from [protected] and got another missed call in the after noon.After calling back,they guy picked up the phone & said that he is calling from AIRTEL HEAD OFFICE located in Bandra Road,Mahatma Plaza,5th floor,MUMBAI.
The executives name as told by him was PRAKASH KUMAR & he passed on the call to his supervisor RAVI VERMA.

They informed me that I have won lottery worth 10 LAKH rupees & I need to buy coupons worth 12600 from Dish TV(ITZ Dish coupons,with Shah Rukh Khans Picture on it).
After I buy the coupons I can collect 10 lakhs cash from Airtel's MUMBAI office or people from Star & Sun TV will come to my house along with the cash prize tomorrow at 3 pm & will telecast my interview.
They declines to reveal there details & mentioned that there bosses name is PRAKASH JOSHI.
THEY ALSO DECLINED TO MENTION THE WEBSITE OF THEIR COMPANY AFTER REPEATEDLY ASKING THEM & WERE ASKING ABOUT MY pan card details & address as well for the Prize Delivery.
This is a matter of SERIOUS CONCERN. &is a V BIG FRAUD..pls. look in to the matter,else I will go & complaint against it to the POLICE & HIGHER AUTHORITIES IN THE "HOME MINISTRY".

The complaint is also lodged on:
http://www.mobileindia.info/complaints/complaint-fraud_10_lakh_lottery_287.html

Warm Regards,
Abhishek Mehrotra

dear sir,
myself kcp,

ours is a totally residential area surrounding by schools and other housing colonies just adjucent to our building.our society members are deciding to bring a mobile tower on our building, since i am the top floor flat occupier and keeping in view the existing tower's numorous problems, i opposed their move. anyhow i want to prevent them from installation of any tower on my flat roof.i already slapped a notice to the respective president of the society, they are ignoring it. even i thretened them to take legal/police actions against them what to do... kindly suggest

hi i am nazzer
i lost 250000rs with the dealing of asharaf he is a wonderfull cheater i had ever seen.i got his house adress when i reach there he went to saudi.plz dont deal with that guye.tomarrow you can se asharaf is a good person he is god like all that post done by his friends allaha see all these allaha will ask he and his family

Dear Sir/Madam:

I recharge prepaid mobile Airtel no. [protected] from my icici personal account for rupees of 50 (fifty) only. And I received SMS that (recharge request was processed successfully) and amount has been deducted from my account. But I didn't received amount to my mobile. Here is Airtel Confirmation no: [protected].
Please help me to get amount back.

Thanks,
Ramakant

I bought an airtel 3G data card for surfing, ME[protected] on 13th May 2010 from Airtel Corp. Office, Madanpur road. Gurgaon costing appx. 4500/-. With the promise that it will give 256kbps speed. But after I bought it, it did not work because Rajokri does not comes under the coverage. I took it to my office where it worked but with a speed of 2-3 kbps(almost no speed). When I consulted the staff of Airtel Corp. Office, they told me they will solve the problem with in 7days. But after 10 days, nothing happened and they avoided my call. Somehow after trying for some 20-30 times, when I could possibly to an airtel official, he promised me that they will take back the device. Afterward I am not able to contact them anymore.
Please suggest some way. I am fed up of this Airtel device and the customer care, I just want my money back any how.
My mail id: nitdgp.[protected]@gmail.com
Regards,
Abhishek

Re :-Fails watching of ESPN sports, Star sports ,UTV Bindas due to poor signal.
Refering also my complaint that are being promptly registered by your
reputed company bearing No2979159 on 6th instant,but nobody has paid
any visit to remove my problem.

Considering your nature of service by your field staff at agartala, I
am expressing my concern and the attitude is found no match with your
Brand name.
.Since I need good quality picture as promised by your company which I
find you have failed to deliver, I will wait till 10th of June 2010.
If nothing positive exept your assurance is witnessed, I will have no
way but to disassocite myself with you for which I will be obliged
if you mail me the process & procedure of diassociation along with
provision of refund if any. I will appreciate if nobody make me any
call before removing my problem,

Cust [protected]

Sir,

On 2nd June 2010, i had recharged by Airtel Digital TV account Cust ID: [protected] with Rs.1000/- (one thousand rupees only); on same day itself, i had requested for plan change to South Super Value May-10 Advance rental 6 M NRC towards the same an amount of Rs. 655/- debited.

On the same day evening plan had changed from South Super Value Advance rental 6 Months pack to South Super Value Advance rental 12 Month package and an amount of Rs.1335/- was debited to my account.

Airtel digital TV had debited amounts of same packages for both 6 months & 12 months package. One package amount should be reversed back on urgent basis.

Due to negative balance i'm unable to view channels from past 4 days. kindly do the needful on urgent basis.

I had contacted customer service team for more than 10 times, but no one had responed; even i had logged a complaint against the same through email (to [protected]@airtel.in on date: Fri, Jun 4, 2010 at 9:35 PM) and also logged complaint through customer service call center, but no one had responding to my issue.

Please do the needful on urgent basis.

regards,
kpsvanil
[protected]@yahoo.com

Hi,

I am existing user of Airtel Mobile in Mumbai. I recevied a call from [protected] (caller named Hetal) on 08/06/10 informing that Airtel has launched a promotional plan of Zero rental where in 200 local mins and 200 local SMS are free. This plan would attract a fee of Rs. 500/- per number which they would reimburse by offering a discount of Rs. 100/- per month for a period of 05 months. Further the local charges would be 15ps for calls made to Airtel mobile while the balance would be charged at 30ps per min. The person visited me on 08/06/10 and collected my ID proof and adress proof for my 02 numbers and ensured that the plan would be activated by 09/06/10. A verification call was also made to me from [protected] wherein they verified and explained me the plan in detailed. But till today the plan is not yet activated. The reason citied that there was a technical problem and would be resolved by 09/06/10 end of the day. When followed up today on 10/06/10 on the above numbers. The replies from the person on the other end were full of arrogance which confirmed that I have been cheated.

Now I would request Airtel to look in to this as I don't want others to get folled by the out bound calls received.

Please advise if I need to make a Police Compliant in this regards.

Regards,

Ajay

Respected sir,
My mobile no. [protected].
I would like to inform you that an amount of Rs. 57 was deducted for java games.

I got several messages for activation and i was continuosly sending " STOP " message reply to 1210 as given in each message for deactivation.The messages of acceptance of deactivation also came.
but,
Then too i got message - "Thankyou for downloading Rotateit from airtel.You have been charged Rs 50.Enjoy games club"
so, I don't want this service.

Another amount of Rs 7 was deducted just before the deduction of Rs 50 for same purpose.
Kindly refund the money or i will be forced to switch of my airtel connection.

waiting for your reply ASAP.

Hi,

My customer id is [protected] and I have applied for my airtel cable TV shifting one week back. The dish and connections were removed on 5th June but the new connection at our new flat has not been installed till now. During last five days I have called airtel customer care atleast 10-15 times and during each of call they always give FALSE HOPE by saying engineer would go within next 1 hour.

Most surprisingly yesterday at 9.20 when I called the airtel digital tv cc they told me that my account has been suspended although I have enough balance in my account. The CSR could not event tell me why it has been suspended and he told me that he can check OLD OPEN complain number 3003470 because the account is in suspended status. It is very shocking to see that an account is being suspended by AIRTEL without even informing the customer and even the CSR does not have any information.

After that I again called yesterday 10.30 P.M and after trying for 30 mins I was able to reach CSR and they told that the old complain number can be CHECKED ALTHOUGH THE ACCOUNT is in suspended status and he would raise a complain to get activate. He also communicated to me that technical team would call me today (10th June) by 9.30 a.m for new connection installation.

As usual no one turned up and again I called the customer care today at 9.45. Someone named Sumati told me that within next 30 mins technical team would call back me for shifting request completion.

As usual again no one called me upt 10.45 and I again called them at 10.45 and this time surprisingly the CSR told me that connection was supposed to be installed by 8th by they DO NOT know why it has not been done. So they told me to hold the time and I was waiting for 20 MINS but then the line got disconnected.

It is really shocking experience with AIRTEL DIGITAL TV and I think their customer care is worst one. I have airtel broadband and mobile and their customer care if far better than cable tv one.

I am not sure when the connection would be shifted to my new flat and NOW after all these waste of time I am planning to take new connection from DISH TV. I think they would be atleast better than current one.

Airtel connection i have been using the service since oct-2007 and they have been reducing my bill due date every month (infact its getting shortened by 1 day evey month)
erlier it used to be 13th of every month, now for latest month it is 3rd
i am sure for the next month they will send it with 2nd as due date.

i have spoken to them ampty number of times but still they say we cannot help sir.
and in addition they charge money for calling to help desk? disastorous.