Airtel Complaints & Reviews

Hi,

I have registered for a new airtel digital TV connection . The customer care executive told me that the engineer will call 30 min before and come on sunday 5.00 pm. But since i didnt receive any call from airtel, i called again on 5th oct 09 and they registered a complaint ( no. 1168511 ) and the maximum resolution time given was 7th oct 09. But till now i didnt receive any call from airtel related to this ( no engineer calls/ no customer support calls) . I called customer care several times today and spend lot of time to explain to customer care executives, but before completing calls , most of the calls got terminated and nobody called back. One couple of calls which were successful, they told me to wait and when i asked about time frame, they said they cannot say that. When i asked about why this is not done, they said they dont know, it will be done, but cannot say time frame.

I am a customer of airtel for mobile, broadband personally and purchased two leased line for my company. The support used to be good for those devisions. But with digital TV i feel the customer support team's response / handline is very very bad.

Dunno where to excalate this since they are saying there is no escalation available further.

Joshy

One of Worst hit Customer :-(

I had 4 Postpaid connections on my name and I had an internet connection. All from Airtel.
Now that I had shift from the current residence to other.

Before shifing, I had requested Airtel to shift my Broadband to the new address. Customer Care executive commited 3 working for the entire process. After 3 days, when I called up to know the status, they told me that it would confirmed in 2 days time.

After 2 days, they told me that it is not feasible for 1 week. I told them, I can wait for 1 more week.
Finally after 3 days, They called me and told that it is not feasible. In total, I had to wait nearly 10 days to get to know that I wont get a Broadband connectivity.

If that is not feasible, why did the Customer Care commited for shifting within 3 working days. This is my 1st complaint.


Now my second complaint is on the process followed by them.

I wanted to change the billing address for 4 post paid connections I have in my name. When I called the customer care, they confirmed me that a HR letter from my employer would do.

When i visited the nearest airtel showroom to change the address with a letter from my HR in my company letter pad, They told me to get a GOVT authorised Address proof.
They are not willing to accept a recognised company's letter.

The truth is that, when i took these connections, I gave a HR Letter, ID Proof. They sweetly accepted it. When they can accept it while taking a new connection, whey can't they do the same for address change.

This is completely ridiculous and there is no point in following such a process. I wanted to register a complaint against them as i had undergone mental tension due to this.

1 final thing i would say.............AIRTEL IS GOING FROM GOOD TO BAD.WORSE TO WORSER AND AM AFRAID, SOON IT WILL BE THE WORST ONE.

- An Airtel Customer

Airtel Broadband connection

I had called airtel broadband customer care and requested for a broadband connection in the flat to which i am shifting in Bellandur - Req No. TBLR 0035236.
An executive called Shankar called me and informed me of the required docs. Right from here our problems started with them. He said he would call me and come and inspect the house and confirm if they can give connection and collect docs. But he never would call. On repeated calling he inspected the house on 26th Sept and confirmed that they can give connection. On 26th Sept he came and collected the docs from me for the connection. I would call him everyday atleast 10 times for update and he always would promise "It will be done today or tommorow i will call back and inform" but no call from him. I escalated the matter to his boss Om Karish, but even he turned out to be equally irresponsible and same thing repeats promise callbacks but no calls and no connection.

On 3rd Oct I was pretty irated and when my husband called him he says they cant give us a connection as the distribution point is overloaded. I asked him to return my Rs2397/- so that I can get the connection from someone else and also informed him that though he cant give me the connection i will escalate this matter to higher authorities and even in papers. He then replies that he will try again and get back to us by tuesday (6th OCt). I got no update from him. I called Customer care and raised a complaint against Shankar and Om Karish. Complaint number[protected]. Also the customer care exec informed me that the connection was sactioned to me on 30 sept itself and the request which i had raised was also closed. Hence I should have had got the connection on 30th sept itself or max on 1st Oct. I got a message on my ohone that someone will get back to me by 7th oct regarding this. No one from cust care got back, instead Om Karish got back to us and tells us i will come and give the connection on Saturday( Oct). My husband asked why so long and he just replies "It is like that only. I cant give you before that".

I feels like we are dealing with some govt office. We had a BSNL connection in our old house. We opted Airtel because BSNL will take more time to give connectiona dn I was in a urgency. I work from home and Internet is the first thing i reuire before shifting. Now because of all these I cant even shift to the new house and I have to pay rent in bith places. I have incurred a loss of Rs15000/-. I am repeatedly calling Airtel customer care but no one calls back. Only promises that i will get connection today or tommorow.

Sir

I have paid airtel postpaid mobile bill ([protected]) of Rs.290/- in two times through APONLINE via
SBI e-transfer on 03rd October 2009.

2. The customer care executive told me that it was not credited into the account of AIRTEL
But the amount of Rs.290/- + Rs.290/- have been debited from my bank account

3. I hereby attached my bank transaction in PDF format

Request solve this issue at the earliest


regards
ALMBV Narayana

For personalreason i wantto disconnect my service.my mb nos [protected] as soon as possible

I took a new airtel broadband connection, with a download limit of 4GB on my account. After getting the connection, I was informed by the customer care that I can monitor my download usage by registering online. While I registered online, I couldn't see my usage. When I called up the customer care they informed me that this facility is available only after the first bill is generated. On questioning that how will I know whether I have crossed my 4GB download limit they informed me that I will get an SMS alert on crossing my limit. Since I neither got an SMS alert nor was I able to see the usage online, I continued using my internet assuming it hasn't crossed the 4GB limit. However, the first bill I received claims my usage at 6GB.

I registered a complaint for the same, and even after 20 days they issue is not resolved. Now Airtel says that I will have to pay (enen though one of the escalation managers I spoke confessed that it is a mistake on their side), since they do not have a process for bill waiver. If there is no way for the customer to know whether he has crossed his download limit then how can they charge the customer for crossing the limit. I am certainly not willing to pay for lack process in Airtel for bill waiver when it is clearly due to mistake/miscommunication from their side. However, at the same time I am afraid that I will lose the connection since I am not willing to pay for the overcharged amount.

I have been using airtel prepaid service with no. [protected]. Recently an amount of rs 10 was deducted twice saying it was for love tips subscription (which i had not subscribed). Compalining to it, they refunded back only 10 rs/- I wouldn't have mind it it was end to it.. Now they have again deducted rs 15/- saying I have chosen comedy junction.I never subscribe anything on my mobile. Talking to friends, also reading the forum here, I have found that, lately there has been a plenty of cases o[censored]nwanted deductions from airtel, with no/partial refund that too only if complained. .
I request the competent authorities to look into the matter, and see if this is some kind of scam from the side of airtel. (Once may be a mistake, but twice is a cheating.)

Hi,

You all must be aware of NDNC policy launched by TRAI for benefit of mobile customers. But this policy is not being followed by the telecom operator. To brief you about this, if a person registers to this service then he/she should not recieve any promotional calls from telemarketers. I got my number ([protected]) registered to this service in April 09, but even now I recieve hell lot of messages and calls.I have talked to Airtel Nodal Officers, Appellate officers and GM multiple times but to no luck. I even raised this issue in the public grievance portal of indian government but even they could not solve it. Then I emailed TRAI multiple times but to no luck.

Airtel is not warning telemarketers and not taking any action against those telemarketers who do not check NDNC registry for sending promotional msgs or calls.

gud morning sir,
i want to say that in my number a weekly subscription is started and i want to unsubsribe that service but i cant able to do it due to which i have been charged 5 rs daily.so sir please unsubscribe that servive i will be very delightful
My phone no is [protected].i also want to tell you that the subscription is from gclub.in site.so sir please do this for me as early as possible

the service of ` bollywppd fusion is to be deactivared`......

WE HAVE A SITE OFFICE AT 105 RACE COURSE ROAD, TWO OTHER AGENCIES HAVE AIRTEL LINES ALREADY THERE AND ANOTHER THIRD LINE IS ABOUT 30 METERS AWAY ONLY ADDITIONAL WIRE IS REQUIRED TO CONNECT FOR OUR NEW LINE.AIRTEL SALES PEOPLE CAME Mr.BASHA[protected]/ [protected]. GOT ALL DOCUMENTS AND ADVANCE OF Rs.1000 AND TOLD US LINE WILL BE WORKING IN TWO TO THREE DAYS TIME.I WAITED FOR ONE WEEK WITH NO PROGRESS.I WAS TOLD TO CONTACT Mr.GOPAL [protected]. THAT LINE WAS 200 METERS AWAY AND SANCTION IS REQUIRED FOR THE SAME FOR HEAD OFFICE WHICH WILL TAKE TWO TO THREE MORE DAYS.I TOLD THEM IT IS NOT TRUE ONLY THIRY METERS OF WIRE IS REQUIRED .PLEASE COME TO SITE AND CHECK THE SAME NOBODY HAS COME TILL DATE AND EVEN TODAY IT IS THE SAME CASE THEY TOLD ME TODAY TO CALL BACK IN TEN MINUTES. HALF AN LATER THEIR MOBILE IS SWITCHED OFF.I HAD APPLIED FOR THIS LINE FOR MY OFFICE AND SENT THE BILL TO HEAD OFFICE.SO NOW I HAVE TO COLLECT IT BACK AND GO TO AIRTEL OFFICE FOR THE SAME COMPLAINTS TO BE LOGDED OFFICIALLY. MAYBE THESE PERSONS ARE ROLLING THE MONEY. GOD KNOWS HOW MANY POEPLE LIKE ME ARE SUFFERING.

THE SAME IS CASE FOR TATA INDICOM I CALLED THEIR SALES MAN TOLD THAT YOU CAN EASILY CONNECT MY NEW LINE SINCE TATA GROUP OFFICE IS ALREADY THERE AND THEY HAVE INDICOM LINE.TILL NOW NOBODY FROM THEIR END HAVE COME

I HAD GOT A VERY BAD EXPERIENCE WITH VODAFONE ALSO IN MUMBAI I LOST 1000/- THERE ALSO FOR CONVERTING FROM PREPAID TO POST PAID. TILL DATE IT IS PENDING EVEN AFTER ONE YEAR.

ALL PROFF WILL BE ATTACHED IN A LATER DATE. VINOD
[protected] 105, RACE COURSE ROAD COIMBATORE 18

ACTION TODAY PLEASE
SERIOUS COMPLAINT
DEAR SIR, MY ELDER SON GAURAV NIGAM IS STUDYING IN AUSTRALIA. SINCE LONG TIME, I USED TO TALK MY SON OVER MOBILE PHONE NO.[protected]. I AM PAYING CALL RATE OF RS.6.40 PER MINUTE. I WAS APPRAISED MY VENDOR ABOUT ISD TARIFF OF RS.39/- . I PURCHASED THE TARIFF OF RS.39/- AND TOP OF RS.100/- TOO MON 3RD OCTOBER 2009 AT THE EVENING 7:20. I WAS SURPRISED TO NOTE THAT AIRTEL CHARGE RS.10/- AND ABOVE. I CONTACTED TO AIRTEL TOLL FREE NO.121, THEY RETURNED MY DIFFERENCE MONEY BUT MY COMPLAINT ABOUT TARIFF WAS NOT MADE. NOW POSITION IS VERY WORST AND I WAS BEING CHARGED HIGHER RATE AND NOT DIFFERENCE MONEY BE PAID TO ME. MOREOVER,THEY ARE NOT RESPONDING ME GENTLY. WORST SERVICES IS BEING EXTENDED FROM AIRTEL. MY REQUEST REFERENCE NO.[protected]. PLEASE INSTRUCT YOUR OFFICIAL TO CONTACT ME IMMEDIATELY SO THAT I COULD TALK TO MY SON IN AUSTRALIA AT THE EARLIEST.

RAKESH KUMAR NIGAM
111/327, ASHOK NAGAR
KANPUR. U.P.
INDIA.

CONTACT NO.[protected]

hi sir this is ganesh complaining of airtel dialer tone. The airtel customer care has called us to join in the package of free dialer tone and at that time choosing free we have joined in that package, but after certain days they are deducting our money under the package of free dialer tone. this is intolerable as they are telling first free and then after they are deducting the money from the main balance. so it is my request that all the people of india are not too rich, but in the sense most of the middle class people are using mobiles and losing their money in the form of dialer tones etc. so this is my request to cancel the customer care calls by telling free or anything. thanking you

unscribed spicy jokes have been activated please deactivate as fast as possible otherwise the charge will be deducted.Airtel customer care dont recieve the call fast.

I have been an Airtel Digital TV subscriber since Feb'09 (customer ID [protected]) . Recently I needed a second multi TV connection for my other TV. When I approached the Airtel Relationship Centre (ARC) at New Friends Colony, I was asked to dish out Rs 2000/- though the multi TV connection costs only Rs 1750. Another ARC at Sector 14, Noida noted down my number and address but have not got in touch with me though it has been 10 days. In such a scenario I was advised to buy the connection online by the customer care executives at[protected]. I made 4 different calls on 25.09.09 on the number and was advised by all 4 CCEs to buy the 1750 economy offer as there was NO way to buy a multi connection online. They all said the company will automatically generate a multi connection as the customer name and address were same.
On 27.09.09 however I was informed that a separate connection has been issued (customer ID [protected]). On informing the CCE again on the toll free no. I was asked to get the new connection installed by an executive and later Supervisor Vijeta submitted a service request no 1123292 and assured me that the connections will be clubbed by 30th September. Since then, I have been given two more service requests 1142101 & 1161154 but no action has been taken by Airtel; neither against the ARCs nor for clubbing the two connections. I am watching the economy offer while I should be availing the Mega pack like my earlier connection. Please bear some pressure on the Airtel authorities because it is evident that customer service means nothing to them apart from issuing service requests.

Dear sir/madam New delhi ,
04-0ct-2009

I've just paid my postpaid mobile no [protected] bill of Rs. 615 for the bill period of 11-aug-2009 to 10-sep-2009, bill no 86626901 , through my wife's account of bank of baroda. I 've got a message to retry the transaction from airtel, when i checked my wife's the amount is deducted from the account, kindly look into this matter and do the necessary. being such a reputed company you cannot let the customers face such silly problems. please do the necessary.
thanking you .
U.R.Prasad

1] i already submited a complaint about my network problem, i cant use this connection in my home.[indoor.outdoor] 2]

Hi ,

I am kiran , by profession i am a software engineer from mumbai , I am a regular custome of AIRTEL since last 3 years but AIRTEL did fraud with me . i brought AIRTEL prepaid card : [protected] from pune since 2 years back by submitting mine legal documents .
I was using said card continuously for long time hence mobile number got spread to all my relatives and friends But unfortunately in last month 20/08/09 i lost my cell along with airtel card . When i tried to get duplicate card came to know that its no longer on my name .

AIRTEL OFFICER CHANGED my CARD OWNER NAME

hence i am unable to get the same card as its no longer on my name please make it possible to get the same card as its very important to me , i can provide all last 1.5 years call record for verification and my documents in order to prove that card belongs to me only . i had long discussion with
1. Customer care Mumbai ,
2. Customer care Pune ,
3. Incharge officer from Pune department .

But of no use .Apart from this many times i made complaints in customer care with my name they never mentioned at a single time .

Card used in past [protected]
Card which i lost [protected]

By doing such Stupid mistake AIRTEL breaking customer faith which obviously affect to their business and become a headache for customer who is loyal and submitted his origional documents and after no of years he came to know that automatically owner name got change ? Strainge

waiting for your earlier reply .

K. Raka
karan.[protected]@gmail.com

Hi --

I have purchased new postpaid connection from Airtel Chennai. after one week my SIM card not working with any of mobile phones irregular model/make. I have changed the SIM card three times

finally I got information from the Airtel executive that the problem with 64KB Airtel SIM card and advised to change 64KB to 32KB SIM card and problem got resolved.

for this known (Airtel) problem I have suffer more than month.

sir,
i have send a group message to 50 members from my airtel prepaid no [protected] with 2 message count on 04-10-09.although i have a offer of daily 100 messages free for one rupee.but they reduced my balance1+41 rupee from my account..when i contact their customer care they told that i have sent 49 message with 3 count and a 4 count for other..i have cross checked it several times..its not matching with what they talk..also some mesages were deffered sending...