Airtel Complaints & Reviews

Sir

I have take AIRTEL IPTV connection for residential usage in 2009 by paying the installation charges. On 28th April 2010 I applied for shifting of IPTV connection to new premises. Shifting was promised in 3 working days. Time elapsed and shifting did not happen and hence I kept on calling AIRTEL IPTV CUSTOMER CARE for 20 days but nothing happened. Whenever I called the customer care I got a reply our servers are down now. I requested them to call me back when the servers are up to resolve the issue up on which they replied we cannot call the customer to resolve the problem. They never got back to me with any technical problems involved. Due to Unacceptable delays and poor services I wrote to AIRTEL IPTV NODEL OFFICER enplaning the above and asked for disconnection of IPTV services due to laps of services and refund the installation charges. They disconnected the IPTV services but then I got a regular bill like every month. Upon questioning them they reduced the bill as per shifting application date and I paid the same. Since then I haven't got any reply from nodal officer explaining the poor services and the return of installation charges due to poor services. I request you kindly take necessary action at the earliest possible date.

Thank you

Harsha

Recently I took a Airtel prepaid mobile sim. Though I am able to call from the number but all the SMS which I am sending is getting failed. Every time it is showing Error and giving option to retry or cancel. I talked to Airtel customer care executive and she told me to check the SMS delivery settings.

As per the settings,

Validity Period - Maximum, Message Type - Text, Service Center - [protected] and Reply Path - No.

Please look into the matter and resolve.

Date : 18th June 2010.

From : Mrs L Kashmiri ( 74 years old )
: Versova, Andheri (w), Mumbai 400061.

AIRTEL PREPAID CONNECTION
# : +[protected]


To

Airtel
Management
Mumbai.


Subject : Complaints…

1. Unwanted and unnecessary activation, promotional calls & and being charged….since past ONE YEAR

2. Unauthorized activation of the schemes and packages

3. Unnecessary disturbance all day, and that disturbs her sleep and health.


Some of the schemes and packages ACTIVATED AND CHARGED without our knowledge are as under :

• Matrimonial sites
• Cricket scores
• Jokes
• Airtel Radio
• Airtel talkies
• Caller Tunes, songs, ….. etc etc
• Some others too that are not yet known to us … as the staff was checking and call gets conviently disconnected.


Sir / Madam,

This is a VERY SERIOUS BREACH of trust by your “Airtel Company”, where I have now decided to take legal action and I will make sure this is in print in all leading newspapers.
There’s utter lack of responsibility and absolutely no accountability on the part of this unprofessional organization. It accounts to CHEATING, practically EVERY customer.

My mother is 74 years old and she just watches TV programs that too very few.

She brought this to my notice that there are messages and unnecessary calls throughout the day…
and I was shocked to find what is happening.

NOTE :

• She is in no state to re-marry or listen to jokes or cricket scores every day many times over.
• She does not even know how to operate the cell apart from receiving and making calls.
• She has NOT subscribed or authorized any schemes or packages what-so-ever.
• The disturbance level of ringing all day is unnecessary and that is affecting her sleep and health.
• Not to forget we have been CHARGED for all this.
Calling Airtel Customer Care is a saddening and frustrating affair and needs loads of time… as the call gets conviently disconnected or long waiting or no reply.

Visiting airtel galleries earlier too was frustrating … AND so as PROOF this time; is as follows…



On the above date and time I visited Airtel Gallery, Lokhandwala complex …
Spoke to Mr. UMESH… He could not help but he did connect me to another department where one MS DIPALI MOHAN K from ARC Dept. spoke to me… now here too the calls were getting disconnected.
This was from the gallery itself.
On wanting to speak to the manager I was told she/he also wasn’t present.
Mgr name : Ravinder Kaur.

Once again I was connected to Dipali who agreed after checking that some packages were activated and that CHARGES were DEDUCTED.

She could only check for the month from May 2010.

She later took my
contact number : [protected] and
email id : [protected]@yahoo.com and she said that she would consult her seniors and revert.

I have been WAITING………………………………………………………………�...⇄ date.

All I want now;

1. TOTAL deductions done since June 1st 2009 till DATE 17TH June 2010.
2. Stoppage of all these schemes, packages and unwanted calls.
3. Crediting the entire amount to her airtel number.

My email id is :
[protected]@yahoo.com

Anxiously waiting for your response…
A Harassed and Cheated Customer
L Kashmiri
Communication through email or contact my son Kashmiri on +[protected].

my mbile no is [protected].(airtel).the company is deducting 20 paise everyday without assigning any reason. the validity of my prepaid card is till may2011. when i contacted the customer care executive through their no.121, he behaves very rudely with no intention to help.kindly help me and stop deducting 20 paise from my account balance.
thank you.

Dear sir/maim,

we had purchased fue airtel prepaid sim card . and used fifteen or sixteen days . around after 15 days both sim has blocked by airtel customer care due to not submited any required doccument .Then i have made call to customer care bcz i have submited all the required document . but they said that ," we did not get any document," then again we have submited all document which you required to Mr Anil mishra your airtel loby manager. and Mr. Anil mishra has commited that your no. will be start with 48 ours but after 3 days problem was same then again went to airtel loby and ask him about no activation. but Anil mishra has done misbehaive and abused and said we will not submit any document and also you can not activated no by any body.
So i think this is not a good service in a airtel which is multinational company.
so plz look in to this matter care fully. for any further information plz contact me at below mention contact no.



--
PANKAJ

[protected]/[protected]

Dear Sir,

I am Jitendra Pratap Singh resident of C-37 ,Krishna nagar Alambagh Lucknow submit complaint against AIRTEL mobile tower which is situated at C-39,Krishna nagar, Licknow just in front of my house.I and my whole family are too much suffered from the tower.My mother is sufferng the critical illiness of galblader cancer, there is lot of noise disturbance and the harm due to the radiation.


I have request Mr. OP gupta owner that house, but he is not ready to listen any word on this.

So,Please do my favour in sake of my family.
Thanks
Jitendra Pratap Singh
[protected]

my consumer no - [protected].

digital tv and tripadvisor 's offer of writing review and getting cashback of rs 250 is fake. airtel digital tv is cheater. as per offer all those who write 3 hotel reviews on www.tripadvisor.in site and if those are posted on their site , all such consumers will get a cashback of rs 250 in their digital tv a/c. but once it is done, they start fooling consumers. they will say which offer? u r not eligible, u r not selected, u must have not entered ur registered mobile no, etc. they will not reply i[censored] email them, they will not provide u seniors number nor any number of tripadvisor. they are cheatrs, liars and they must be taught lesson. i have registered complaint agsinst them in consumer forum and also request all such consumers to do the same. if MIttal is out of money, we will donate but stop fooling, cheating, disturbing by sending sms and emails and wasting our time. hope mittal is reading this.
even service is poor. i have connection since last4-5 months but till date i cannot see my account details on tv. most of the features say... it is being updated. Huh.... shame on you ... avoid digital tv ...

I had purchased Airtel prepaid sim card from JSD communication who is dealer of AIRTEL (A -27/28 New Ashok Nagar New Delhi-110096) on the date of 6-6-2010 . After one week I had got the message regarding the registration from submission. That time I told to dealer about that message but dealer told me that I had submitted your form. After two days I had got the message that your sim card is unregistered so plz contact to dealer.
I asked to customer care executive about that one problem than he told me plz contact your dealer and take your sim registration receipt number, when I went to dealer shop he forbade me to give me that receipt number and he told me that i dont have receipt number. and he also tolh me that i am not resposible for your registration form.marketing person of Airtel is responible for your form.
I had given that number to many people which take importance for me and I have near about Rs 100 talk value.

Sir,

This is to inform you that I am a Airtel customer. For last two months I have been receiving unnecessary messages from phone No. 5432163 with extension[protected],[protected] etc. for which I have never activitated. With this messages Rs. 30/- per month i.e. Rs. 1 per day is being deducted. It is a matter of grave concern that I am being requested to make friend and chat with the charming girls some of whose numbers are given above.

This is highly objectinable. It is therefore requested to look into the matter and take appropriate action to solve the problem.

With regards,

K. K. Das
[protected]
e-mail id: [protected]@yahoo.co.in

hi, i applied for number [protected] and first month i got bill as 700 , i paid ,my credit limit was only 2000rs only suddenly my number is barred and when called customer care the agent told that tools is not working so cant not tel anything why number is barred i went to billing station even they said the same thing i told them if tol is not workingit is airtel problem not my i want clarification ofr why number is barred .same thing happen for i three days then they said it is an unbillrd amount and no detail about what kind of charges . one day i got call from manager from collection he said i have to pay 4000 rs payment towards mobile usage , when asked about charges detail he said late fee and call charges and internet usage ,i told i was ready to pay it was bcoz ur tool was not working i could not pay i need late fee waived off he agreed and bcoz my mobile number was barred and i face lot of problem bcoz of that he agreed to waive off 1000 rs out of 4000 i said send me confirmation email he sended me email and i agreed to pay 3000 after i month iam getting email from same manager stateing that i have outstanding of 1270 and i hae to pay or else they will drag me court for this , ihave sended seeral eail to [protected]@airtel.com but got no response will airtel always fool around customer , if they will not take care fo this i will drag them to court and in will file for big compensation bcoz i have email and recorded call from the same manager so kindl waive off the false charges

I am a old customer of airtel & I am using airtel since many years. Actually Now a days I am in Saudi Arabia for company works & my sim is using by my brother & he received one call before one week ragarding that you are a lucky wiiner & won the prize of 72000=00 RS .. So I want to confirm it is right news or not. Actually I have tried from here but it is invalid. Please do needful.

Name : Sahidhusen M Ajmeri
Mo No: [protected]
Email : [protected]@yahoo.com

To
The manager
Airtel Company
New Delhi

SIR ..I HAVE A COMPLAIN REGARDING ILLEGAL RECORDING OF MY PHONE...AND MY SISTER (JYOTI)...BY ONE OF YOUR DEALER FROM MOTIHARI..PLACE MADHUBAN...IN BIHAR....HE ALWAYS USE TO TAPP...THE MOBILE PHONE...OF ANY COMPANY...EITHER SMART OR RELIANCE....


HE IS DOING SO MANY ILLEGAL THING ...RELATED TO HIS PERSONAL MATTERS.....


DISTURBING LADIES...RECORDING HIS PERSONAL MATTERS AND POSTING IT TI INTERNET....




HIS BIO DATA ARE...SANJAY SRIVASTAVA(RIKU)
AIRTEL DEALER..
MADHUBAN
MOTIHARI.
BIHAR
HE USE TO DISTURB MANY GIRLS....WE R USING CELL...TO FASCILITATE OUR....STUDY,CULTURE...
HE MAKES SEVRAL CALLS BY KNOWING NO.S OF OF OUR GIRLS FRIENDS...BY THE SAME NO....[protected] FROM 2007....

BUT...U GIVE SUCH A POWER TO AIRTEL DEALERS....THIS IS VERY DISSAPPROVING THINGS.....REGARDING U BIG COMPANIES...

I[censored] WILL NOT TAKE ANY BIG ACTION REGARDING THIS ONE ILLIGAL ISSUE THAN IT SHAME ON UR COMPANY...WE R STUDENTS..SO DO NOT WANT TO INVOLVE IN SUCH FIR,OF CASES... OTHERWISE I ALSO KNOW SEVRAL ACTS..AND AMENDMENTS...REGARDIG MIS BEHAVE...BUT I HEARTLY REQUEST U TO PLZ...CHECK HIM OUT...THESE MONSTERS DISTURBS...LADIES,STUDENTS AND THEIR FAMILIES....


UR SINCERE POOJA SINGH.

First I got this message from AIRTEL (while I was in Mumbai) on my prepaid AIRTEL phone with home base in Ahmedabad Gujarat:

QUOTE:

"SPECIAL OFFER FOR GUJARAT CUSTOMER WHILE ROAMING ANYWHERE ACROSS INDIA, RECHARGE WITH Rs111, GET FULL TALK TIME OF RS 111 OR RECHARGE WITH RS 500 GET RS500 TT"
SENT BY AIRTEL, MESSAGE CENTRE[protected],[protected] AT 17:52:55


UNQUOTE


The message had no validity defined and one is entitled to assume the validity applied while one was still roaming.

I then recharged the phone for Rs111 on[protected] morning in Mumbai and got the following message:

QUOTE:


RECHARGE SUCCESSFUL ON[protected] AT 11:00AM. TALKTIME RS1.00. MRP RS.111.00 TRANSID [protected]. RS20&GET FULL TALKTIME. VALIDITY 1DAY.


UNQUOTE:

Now one wonders why would one get only One Rupee credit and pay Rs111 MRP for transaction to do that? If I get one rupee credit for Rs111, that is a 11100% profit on a transaction. This is ridiculous in any language, for any company in any jurisdiction.

It makes a mockery of India's toothless tiger TRAI - its telecommunications regulatory agency, of Mr Mittal's cry for fair go on 3G spectrum pricing so as to assist his company, the whole cakewalk that Mr Mittal is having in taking over telecommunciations in India and Africa and finally the weak telecommunications regime around the whole world.

This is not the way the world is going to benefit from telecommunciations and we need to see better regulation and better managements of telecom companies. There is a massive gap created and I would not be surprised why Mr M Ambani plus Mr A Ambani may just succeed where everyone else failed.

I further believe that any company, unlike AIRTEL, who gives customer a toll free number to discuss recharge and fix recharge problems has an upper hand in understanding how to keep cash flows going. Would you charge your prepaid customer left with no credit to talk to you to discuss recharge or fix a recharge problem? Well, AIRTEL does!


Dilip Jadeja
Sydney Australia.

Dear Sir,

I am a airtel customer and holding the number [protected].
I am getting lot of irrelevant SMS from the name "Web".
eg:
Push Message
2010 Hot models! Click for unlimited models

If i click it leads to http://203.199.114.181/Ope....

This IP is located at Mumbai.

Why am I getting all these SMS? Will Airtel take any action against this?

Please help!

Thank You!

Regards,
Prakash

My customer ID is [protected]

I have south mega pack. but am getting some of the channels like adithya, movie channels etc. which is part of my package. pls add adithya channel.

Thanks

To Chennai Airtel DTH Customers,

My Customer ID is[protected].

Past 6 months iam using the Airtel DTH connections. In this Past 6 months i hope only 2 months the connection was active. i have logged n number of connections against the probelm.
This month i have logged an compalaint to airtle custome care stating my connection got disabled. I recived an message due to some technical problem this was happened and apolgies for the delay. We will rectify it within 24 hours. suddnely another message displayed with the error code B001. again i have approached to custome care they said 24 hours. nothing happended. we requested Airtel customer care to send an sevice engineer to rectify this issue. there was no response. this is not the first time we are facing the problem. n n n number time.

MY LAST COMPLAINT ID IS : 3071124

Chenniates, i request you shoud not opt for Airtel DTH connection which is not worth by spending thousands of money.

Dear Sir,

I have purchased prepaid sim card no H[protected] ( Cell no[protected] from authorised dealer ( Samarth Agency, Shop no 6,7, Umerekar Complex, Shahaji Market, shivaji nagar, Nanded) by submitting the required documents through recipt no 0949 dated 18/05/2010.

The sim card was activated instantly and services for the same was started at same time, Since then I have not got any call from company I was using it without any complaint till 10/06/2010, on 10/06/2010 out going services had been blocked, on enquirey to customer care I was told that You had not submitted necessary document and asked me to contact dealer where sim card purchased.

I visited Samarth agency, Nanded immidietely on 12/06/2010 even though I was in other state at the time of problem because the Cell no newly purchased was circulated to all my higher athority From CEO and all mamngemental team so do not want to discontinue my services .

Being a orgainzation we are big user of air tel services in Andhra (CUG) and we are getting quick reponse in Andhra so that here also we were thinking to take air tel services.But response we got from Air tel poeple was up to mark and not satisfied us. They just checked with system and told , every thing is ok your out going services will be started after 2 hours. They have given me contact no ( [protected] Mr Parveen) on which I was kept calling after 2 hrs contineuosly till 14/06/2010 evening but could fail to get response in this regard. Now my incomming services also blocked.

On 15th morning I had been told your sim has been inactivated because of Negative verification, but truth is no body have made contact to me in this regards. As this no continuation is important for me, it already circulated thorough our organization, sudden change will not be tolerated. If I could fail to get justice I will inform our concern to discontinue/shift Air tel CUG to another CUG.

Sim card is having sufficient balance Rs 332.74.So request to continue the services of my Sim .

Customer.

Dr Santosh Eksinghe.

For,J.K. Trust Gram Vikas Yojana.

Dear Sir,

I Am Customer Of Airtel Mobile Sim Company And I Have A Airtel Connection Of Airtel Prepaide. and Before Some Time I Wanted To Convert My Airtel Prepaid Connection TO Airtel Postpaid Connection So I Visited At Airtel Authorized Office Strategic Marketing Pvt Ltd. At SCO 38 Sector 13 Hisar At Dated:[protected].

There I Have Talk With Ms Tanisha That Is Customer Holding.

She Tell Me All The Plan's And The Procidure Of This. And Acording To Procedure I Have Subbmited My All Document's And Rs-500 That Was Activetion Fee.

But When I Reached Back At My Office Then Tanisha Call Me and Tell You Have To Pay Rs--500 More That Is Outer Area Address Fee. So I Go Back That Office And Subbmite Rs-500 More.

And Get A Receipt Of That Ammount and She Commite Me Your No Is Convert Pre To Post Within 72 Hourse.

But I Call Back On Given No After Three Day's Then Tanisha Told Me Our Server Is Down So Plz Few Wait More. But No Any Suggetion Was Receive.

Then On[protected] I Have Visit Again That Ofiice And On That Day Ms Tanisha Was Not There Then I Have Meet With Mr Sachin That Is Propriter Is That Showroom.

And Ask About My Case But He Started Miss Behave With Me And Tell Give Me Rs-500 More Then We Will Activate This No Within 5 Minute Otherwise This No Will No Be Activated If You Do Anything Then You Can Do I Don't Care.

Then I Went Airtel CSD Office And Meet With Mr Ajay Khanka That Is CSD Head Of Airtel And Discuss My Case With Him And Then He Tell Me You Are Right Your No Any Mistake In This Case, This Is A very Big Mistake By Airtel Staff.

After Some Time Mr Sachin Come Thre And Discuss With Mr Ajay Khanka In Alone then Mr Ajay Khanka Tell Me Plz Give Your Receipt To Me And I Will Call You After Some Time But I Did Not Give My Receipt.

Becouse I Had Only That Proof For This.

Today Is[protected] But No Any Responce Get Till Now By Airtel Office.

So Plz Help Me Now I Am Helpness.

My Receipt Sr No Is 1949
My Mobile No Is :: [protected]

Dear Sir,

I have an Airtel Prepaid Number [protected] and using this contact number for promoting my educational courses through newspapers and online classifieds.

Recently I found that my Airtel Prepaid Number [protected] is hacked by somebody and being controlled by them after observing these symptoms;

1. I received missed calls from my own number
2. Data Packets Send though my GPRS is not activated
3. My Cell Phones shakes randomly whilst it is not on use. I was using the cell Lava11.
4. Recently I lost my mobile phone and got the new Sim card with the same and using it with normal cell piece Nokia 1100, still I get my cell shaking at night times.

I have spoken to Airtel customer support through local Airtel office that connected me to Airtel Hyderabad office; executive and in-charge spoken to me saying that it does not happen with Airtel numbers. But the above symptoms clearly says that my

I am scared that if someone is controlling and using my number for spam calls or any unsolicited calls or messages then it will affect my Institutional operations and my own reputation.

I would like to request you sir to give a proper solution for this and how to stop these hackers disturbing our lives like this.

In anticipation for favorable communication and actions.

Thanking you with best regards,
Rahamthullah Shaik
eBizTech Solutions, Kurnool
[protected]

my sister has been receiving abusive and disturbing calls for the last 2 days from this vodafone no- [protected]. could you block the no, or if not .. what could you do !??