Airtel Complaints & Reviews

My customer ID is [protected]

I have south mega pack. but am getting some of the channels like adithya, movie channels etc. which is part of my package. pls add adithya channel.

Thanks

To Chennai Airtel DTH Customers,

My Customer ID is[protected].

Past 6 months iam using the Airtel DTH connections. In this Past 6 months i hope only 2 months the connection was active. i have logged n number of connections against the probelm.
This month i have logged an compalaint to airtle custome care stating my connection got disabled. I recived an message due to some technical problem this was happened and apolgies for the delay. We will rectify it within 24 hours. suddnely another message displayed with the error code B001. again i have approached to custome care they said 24 hours. nothing happended. we requested Airtel customer care to send an sevice engineer to rectify this issue. there was no response. this is not the first time we are facing the problem. n n n number time.

MY LAST COMPLAINT ID IS : 3071124

Chenniates, i request you shoud not opt for Airtel DTH connection which is not worth by spending thousands of money.

Dear Sir,

I have purchased prepaid sim card no H[protected] ( Cell no[protected] from authorised dealer ( Samarth Agency, Shop no 6,7, Umerekar Complex, Shahaji Market, shivaji nagar, Nanded) by submitting the required documents through recipt no 0949 dated 18/05/2010.

The sim card was activated instantly and services for the same was started at same time, Since then I have not got any call from company I was using it without any complaint till 10/06/2010, on 10/06/2010 out going services had been blocked, on enquirey to customer care I was told that You had not submitted necessary document and asked me to contact dealer where sim card purchased.

I visited Samarth agency, Nanded immidietely on 12/06/2010 even though I was in other state at the time of problem because the Cell no newly purchased was circulated to all my higher athority From CEO and all mamngemental team so do not want to discontinue my services .

Being a orgainzation we are big user of air tel services in Andhra (CUG) and we are getting quick reponse in Andhra so that here also we were thinking to take air tel services.But response we got from Air tel poeple was up to mark and not satisfied us. They just checked with system and told , every thing is ok your out going services will be started after 2 hours. They have given me contact no ( [protected] Mr Parveen) on which I was kept calling after 2 hrs contineuosly till 14/06/2010 evening but could fail to get response in this regard. Now my incomming services also blocked.

On 15th morning I had been told your sim has been inactivated because of Negative verification, but truth is no body have made contact to me in this regards. As this no continuation is important for me, it already circulated thorough our organization, sudden change will not be tolerated. If I could fail to get justice I will inform our concern to discontinue/shift Air tel CUG to another CUG.

Sim card is having sufficient balance Rs 332.74.So request to continue the services of my Sim .

Customer.

Dr Santosh Eksinghe.

For,J.K. Trust Gram Vikas Yojana.

Dear Sir,

I Am Customer Of Airtel Mobile Sim Company And I Have A Airtel Connection Of Airtel Prepaide. and Before Some Time I Wanted To Convert My Airtel Prepaid Connection TO Airtel Postpaid Connection So I Visited At Airtel Authorized Office Strategic Marketing Pvt Ltd. At SCO 38 Sector 13 Hisar At Dated:[protected].

There I Have Talk With Ms Tanisha That Is Customer Holding.

She Tell Me All The Plan's And The Procidure Of This. And Acording To Procedure I Have Subbmited My All Document's And Rs-500 That Was Activetion Fee.

But When I Reached Back At My Office Then Tanisha Call Me and Tell You Have To Pay Rs--500 More That Is Outer Area Address Fee. So I Go Back That Office And Subbmite Rs-500 More.

And Get A Receipt Of That Ammount and She Commite Me Your No Is Convert Pre To Post Within 72 Hourse.

But I Call Back On Given No After Three Day's Then Tanisha Told Me Our Server Is Down So Plz Few Wait More. But No Any Suggetion Was Receive.

Then On[protected] I Have Visit Again That Ofiice And On That Day Ms Tanisha Was Not There Then I Have Meet With Mr Sachin That Is Propriter Is That Showroom.

And Ask About My Case But He Started Miss Behave With Me And Tell Give Me Rs-500 More Then We Will Activate This No Within 5 Minute Otherwise This No Will No Be Activated If You Do Anything Then You Can Do I Don't Care.

Then I Went Airtel CSD Office And Meet With Mr Ajay Khanka That Is CSD Head Of Airtel And Discuss My Case With Him And Then He Tell Me You Are Right Your No Any Mistake In This Case, This Is A very Big Mistake By Airtel Staff.

After Some Time Mr Sachin Come Thre And Discuss With Mr Ajay Khanka In Alone then Mr Ajay Khanka Tell Me Plz Give Your Receipt To Me And I Will Call You After Some Time But I Did Not Give My Receipt.

Becouse I Had Only That Proof For This.

Today Is[protected] But No Any Responce Get Till Now By Airtel Office.

So Plz Help Me Now I Am Helpness.

My Receipt Sr No Is 1949
My Mobile No Is :: [protected]

Dear Sir,

I have an Airtel Prepaid Number [protected] and using this contact number for promoting my educational courses through newspapers and online classifieds.

Recently I found that my Airtel Prepaid Number [protected] is hacked by somebody and being controlled by them after observing these symptoms;

1. I received missed calls from my own number
2. Data Packets Send though my GPRS is not activated
3. My Cell Phones shakes randomly whilst it is not on use. I was using the cell Lava11.
4. Recently I lost my mobile phone and got the new Sim card with the same and using it with normal cell piece Nokia 1100, still I get my cell shaking at night times.

I have spoken to Airtel customer support through local Airtel office that connected me to Airtel Hyderabad office; executive and in-charge spoken to me saying that it does not happen with Airtel numbers. But the above symptoms clearly says that my

I am scared that if someone is controlling and using my number for spam calls or any unsolicited calls or messages then it will affect my Institutional operations and my own reputation.

I would like to request you sir to give a proper solution for this and how to stop these hackers disturbing our lives like this.

In anticipation for favorable communication and actions.

Thanking you with best regards,
Rahamthullah Shaik
eBizTech Solutions, Kurnool
[protected]

my sister has been receiving abusive and disturbing calls for the last 2 days from this vodafone no- [protected]. could you block the no, or if not .. what could you do !??

received a call from airtel on 15th June, 2010, that my no has been selected for a lucky draw and i am winning 10 lakhs, they told me to call them for which the call rates where too high 7 rs. per minute. i lost all my balance in my phone, i lost 240 s. totally, they tols me to take Rs.8800/- cash coupon of ITZ Disttv cash coupon. which was not possible for me. i do not know who was calling me and tried to cheat in the name of airtel. if i have won the price why i need to take a cash coupon for no reason. i think it is all fruad and airtel need to take of this issue. Laxmi

dear sir/madam

i have activeted DND service on 17/08/2009.registration ID is S[protected].
but till now every day i am getting many no. of SMS and also many calls.


so request to you please ask them why this is happining

with best regards
santosh kumar
[protected]

Pls stop sending unwanted messages to the mobile

I m receving two sms with content :

Messages :
1 :
AirtelLive(AL)
Thanks for downloading Mailalert from Airtel . You Have been charged Re 1
Sender : AirtelLive(AL) 54321
Message Centre :[protected]


2 :
57333
You have a new mail .
Frm :
Send READ to 57333 to read this message . To view your mailbox , send MAIL .
sendder :57333
Message Centre :[protected]

Then Rs 1 is deducted from my account , I have not ativated any such services and this is going on since 4rth of May ,
I use Nokia 1100 , so in no case i have activated it or can access the e-mails .

I have called customer care around 12 times , they all were not able to resolve the issue .One o[censored]r agent identified it as issue w.r.t. rediff mail alerts .
You have allready deducted around 150Rs for this service which i have not asked for , this is really bad .

Please stop this service as early as possible .


Please Reply
Regards
Anup Kumar Pandey
[protected]@gmail.com
[protected]

Sir i m kishor ghule ,my airtel prepaid no [protected],my prepaid card validty expire on dat 14 June 2010 but till no any msg for recharging & continutaion my prepaid card service,so i confuse for how ruppess recharge.Now my number is Out of service .Plz send me msg.

Dear Sir,

My name is Pallab Banerjee and I work in a top and reputed MNC in Bhubaneswar. I was interested in Airtel Digital TV and I posted my details (name and mobile number) in airtel digital tv website (www.airtel.in/digitaltv) so that I can get information regarding the packages. The day I posted the details, one lady (Amanpreet Kaur - [protected]) called me up on my cell and said she is calling from airtel digital tv and after enquiring about my details like where I live etc, she sent me a mail with two links, one for package details and another one for making an online payment. Below is the mail that she sent to me:

From: Amanpreet Kaur <amanpreet.[protected]@vriti-interactive.com>
Date: Wed, 9 Jun 2010 18:20:54 +0530
Subject: AIRTEL DIGITAL TV
To: [protected]@gmail.com

Dear Sir,

Thanks for showing interest in Airtel Digital Tv.

Click on below mention link for the information of Airtel Digital Tv.

http://www.airtel.in/wps/wcm/connect/DTH/bharti%20dth/packages%20for%20you/brows...⇄


You can make the payment on below mention link for the

on line payment of Airtel Digital Tv.


http://offers.connectindia.in/checkout.htm


Product ID is 8025

Amount according to the plan........

After making payment pls revert me with the reference id on this mail id..



--
Warm Regards
~`~-`~*~-~*Aman Preet Kaur~`*~`-*~-*`~~

Aman Preet Kaur/Online sales executive
Vriti Infocom pvt ltd
Ph: +[protected] Extn- 7602
E-mail: amanpreet.[protected]@vriti-interactive.com


At that time I made the payment online for Rs.4090/- as I was going for Ultra pack. But after that she neither contacted to me nor picking up her phone mentioned in her signature. I made the payment through my credit card and immediately I blocked it because I was assuming it is a fraud case so they can anyway hack my card and use it in making payments. The only mistake I have done that before making the payment I did not check the e-mail address because it was not from any airtel mail ID but it was from vriti-interactive.com.
So next day I called up Airtel Customer Care toll free and the customer care executive told me that Airtel has tie up with Vriti Infocomm Pvt. Ltd as they are their online channel partners. But till then I have not received my activation card or any installtion related e-mails. I am very much frustrated because I had never been to such cases earlier. Eventually, I am robbed off by some intelligent tricks named Vriti. Can you please tell me when can I get those stuff and even if it does not come whom should I contact?

After making the payment, I have got only one confirmation mail below:

From: [protected]@ccavenue.com
Date: Sun, 13 Jun 2010 12:30:54 +0530 (IST)
Subject: Order No.2441391 from CCAvenue
To: [protected]@gmail.com

Dear Customer,

Thank you for your order from http://www.vriti.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Vriti Infocom Pvt Ltd'

If you have a question about your order status, you can contact the seller directly by e-mail at : [protected]@vriti.com.

ORDER DETAILS:
Merchant Site URL : http://www.vriti.com Order Number: 2441391 Order Received: Jun 13, 2010 Total Amount : INR (Indian Rupees) 4090.00 Visa Account Holder : Pallab Banerjee Billing Address : (As entered by the Customer) Plot No. 738/10, Uttarayan, Jayadev Vihar, Bhubaneswar-751013.
Bhubaneswar Orissa
751013 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 59.93.130.203

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,

CCAvenue Customer Service



Please help me in this regard.

Thanks and Regards,
Pallab Banerjee,
Mob: [protected]

Hi

I have got my cell recharged by Rs 98 internet plan.
But for the surfing balance was deducted from from normal balance.

Then i have called customer care care to get my problem resolved.
He informed me that u have to dial *123*11# , alhough it is wrong.

than from google i have searched the activation number n i have got it
Its *567*11#

I have called up this no.


I have got a message.

But still airtel is deducting balance from my normal balance.


so what to do now???

either i should call customer care and waste my money to get wrong information or i should forgot about my "Rs98 + the balance i have wasted in calling customer care + the amount deducted my normal taltime + the time i am wasting sitting in my office."



I want the problem to be resolved and my money back as soon as possible.



-Arun

My Contact number: [protected]

My customer id is [protected] and unfortunately I took a bad decision to take two DTH connections from Airtel.

My past experience with your DSL and mobile service had been good but am sorry to say that your customer service for DTH service is pathetic. I suggest if Airtel is not making money in the business, it should be closed down. Atleast don't lure new customers till you can fix problems reported by your existing ones.

I had North Mega plan but most of the times I get 'No Signal' on my TV. Reaching your customer care executive takes 20+mins... Most of the times your customer care guys, refuse to take a complaint and ask us to 'restart TV & STB', 'take out cable & plug it back' 3 times!!

On persistent calls - even if they take a complaint, they close it without fixing the problem next day!!!!

I am tired with this service and don't want to pursue it _now_. I have missed my T20 World Cup final, another important cricket match week after that, and my initial World Cup football matches. I can't bear it more.

Please take this as a request to cancel my DTH connection and refund my balance amount. You can take back your STB's as they are of no use to me.

Thanks,
Puneet
[A disgruntled and helpless customer]

Dear sir,

I wish to inform you that I had got some Recharges coupons from Rajesh Trading Co. The estimated amount was 3300/- (Rupees Three thousand three hundred). These Coupons were found in bad condition. There was some scratching problem in those coupons. I had returned those coupons back to Rajesh Trading Co, on 23.09.2009. But till today I never been received any remit against it.

Kindly do the needful as your earliest and obliged.

KINDLY TREAT IT AS TOP URGENT.

Best regards/ Rohit Chhabra
Chhabra Communication
B.C. Bazar, Ambala Cantt.
Haryana.
Mb. [protected]

If you are thinking of getting DTH satellite TV, I would suggest stay clear of Airtel DTH!

For the simple reason: if something goes wrong (and it frequently does), you will go completely bonkers trying to get in touch with someone to register a complaint, or to find out why no one is the least bit bothered to solve the complaint.

They have toll free number, but believe me, it's absolute bull**t. It takes a long time before it gets to any option to 'speak to a customer executive', and then you will be on hold forever. Actually, it is not forever, since after 10 minutes, it will simply disconnect you, without even saying 'Goodbye' And for 10 minutes you have to listen to Airtel telling you how important you (customer) are to them, and to please hold on. What a F!&3*g joke. I have tried calling from different numbers, different phone operators (to make sure it was not a problem from my side), but the same result. In between, the IVR will tell you to press 9 to speak with a living person, but when you press 9, it will say 'invalid option'.

So the bottom line is...go with Tata Sky. Apparently, the best thing about them is their customer service. If that is the case, even if they are a bit more expensive, believe me, you'll thank me for this advice later.

I want to unsubscribe gamesclub in my phone. i dont know how it downloaded in my phone.
Pls take immediate action.
My mobile number is [protected]
Thanks
Narender Bhutani

Dear Team,I am using airtel prepaid card with no[protected].I am using this no since last 5 years.Presently from last 15 days I am not able to send outgoing messages.Every time I Call Customer care they transfer phone to thier supervisor and than it gets disconnected.Second thing I want some clarifiaction on how the customer Care no can be chargeable?Kindly help in getting the problem ressolved ASAP.

Regards
Saurabh Shah

Kindly note that This is Sachi Otia from Ahmedabad where I am using tata sky at my house I have not taken any of Airtel service but somebody else has registered my mobile no. to company for airtel digital service & I am getting crazy calls & massages for promotional offer.

Pls note down Customer ID [protected] which is not mine & my mobile no. is registered at Airtel for communication by somebody else whom I dont know a tal.

I am just fed up with these massages I have already mailed to Airtel but they are not bothered to revert back & still massages are coming.

Kindly revert for the same as soon as possible.

Sir,

Sub : Complaint reg broadband connection,
REf : Application vide subscriber enrollement form Sl. No. 109081 dated 07/06/2010 , SEF No.RSP109081


I had, vide my application cited above applied for an Airtel broad band connection for my residence at Flat No. B2-602, Lunkad Colonnade, Viman Nagar, Pune 411014, on 07/06/2010, furnishing therein, all necessary documents , viz. id and address proof. I had opted for a 6 months combo package ( 6 months tariff for 550 plan and DSL modem , as indicated by the sales executive), by paying Rs.3033.00. ( inclusive of taxes ), vide IDBI cheque No. 533595 dated 07/06/2010 for the amount. The application was submitted to the sales executive
Mr. NITIN DEDGE, FSO Code 37463, having mobile number [protected]. He had assured that the connection shall be activated within 96 hours.
The connection was not provided even after completion of the stipulated time. Itried to contact Mr. Nitin Dedge continously, but i didint get any response from his number. Subsequently I got a call from the modem provider, BINATONE, indicating that I have to make payment for the modem by cash and takle delivery of the same. As I was told that the package includeds the cost of the modem, ( as also indicated in the application form), I tried to contact Nitin , however, no reponse could be obtained. Subsequently, I tried to contact another executive Mr. Santhosh and Mr. Chetan, group leader for Airtel broadband services, Viman nagar, but none of them gave me any response. I approached your Broadband customer care centre in Viman Nagar on 13/06/2010 to enquire about the problem but they said they couldnt provide help either.

I have been running from pillar to post for the last few days for getting the connection activated, however, with out any success. I had opted for Airtel to other cheaper alternatives thainking that you shall be providing better and faster services. I am utterly dissappointed the way your personnel has treated me. Further, it is observed that the payment has been duly debited from my account, but none of your authorised personnel has found time yet to even call me up and apprise me the situation, leave alone providing the connection.

I request you to please attend to the problem at the earliest and redress the grievance before i am constrained to pose the problem to concerned applelate authorities.