Airtel Complaints & Reviews

Respected Sir,

I am an AIRTEL mobile([protected]) prepaid customer. And using this service from last one year. From last 2 or 3 month AIRTEL is subscribing me in some of their offer without my consent and deduction my balance when i am calling back to customer care service they are telling that i have send massage to them to subscribe that offer. But i can tell with full assurance that i have not send any that types of massage.

I want my balance to be refunded.

SC
Indian Institute of Science, Bangalore
[protected]

Hi

From past few days I have been literally tortured with Airtel customer services. I had initially requested for my June months bill to be cross checked (Service Request No.[protected] as the 3G internet usage charges was not correct as per my understanding.

Even in the last month I had to face similar problem where I had to contact Airtel regarding my 3G charges which was later on adjusted from my bill.

I got the resolution from your Billing Team that the internet usage shown on my bill is correct which I did not agree to and in frustration I requested for my number to be cancelled.

Couple of days later I got a call from Retention Team giving the same resolution and also promising that they will check and get back to me next day by 5.00PM.

Instead of their call on Friday, 08th July 2011 I was surprised to notice that my mobile has been suspended and was asked to visit Airtel Relationship Centre with NOC letter to reactivate the services.

I have been customer of Airtel for more than 6 years and this is the service I get for using four Airtel postpaid numbers.

There is no confirmation from anyone before suspending the services.

I am still having the same issue with the 3G internet charges included in my last months bill and the due date is nearing.

Can I please have a resolution for this issue before the due date or else I would not pay my bill on time which I have been doing from last so many years.

I wish to stop using 3G services as there are no regular alerts from Airtel on the usage and it becomes difficult to justify at the end of the month.

Regards,
Dheeraj

Hi,

I am using Airtel Mobile ([protected]) from 15th Sep 2009 to till date, initially the bill plan was Polaris 249 but it was change to Talk 99 without my knowledge.

When I called customer care about this on 12th May 2011 Customer care executive said it was a mistake from there end and registered a complaint against this - Reference number 37377576. They have called after a week I am unable to pick the call on that so they have closed the complaint by saying customer issue was resolved.

Dont know what is happening on this.

I called Nodal officer number [protected] and complained about the issue, officer has escalated the issue, couple of days later I called the same number and enquired about it but instead of giving a solution they forced me to take Wavier (which I never asked) officer told me that they don't have information how the plan was changed.

Last week 7th July 2011 when I called Nodal officer number officer named Vinitha picked the call and she also forced me to take the Waiver and she 1000 Rs waiver but it was not even processed till date due to this my outgoing was barred.

Again I called on 11th July officer named Prabhu picked it he clearly said that 1000 Rs waiver was not initiated till now, when I was expalining to him and fire a question he simply disconnects the call.

I want Airtel to answer to the below question and want solution on this.

Is Airtel is not following the Indian telecomunication/TRAI rules and regulations?????

Why Airtel has appointed Nodal officer???

Why Nodal officers giving wrong commitment??

Each and everytime when I call Nodal officer the put the call in hold to check the database and they are not responding for more than 20 minutes, I am simply holding the call. Does India's largest mobile Network holder requires more than 20 minutes to check the database of a customer??

When I called customer care 12th May initally to register the complaint, the call went more than 15 minutes, I heard voice from customer care end "Dont take calls more than 15 minutes, if it goes just disconnect it". Is this the way to run a customer care service??

When I called Nodal officer (on the month of June) to give a call back but she refused that Nodal officers are not allowed to call customer, but for the past 2 weeks Nodal officers are calling. How this was happened??

If you are not able to provide a solution then why a customer care and Nodal officer is required?

Today @11:58AM 12th July 2011 Officer Prabhu confirmed that 500 Wavier will be given aqnd it will be processed within 4hours but, it was not done so I called at 4:30 PM to enquire about this I am geting the proper answes from the Nodal officer, she said that there is a technical problem when I forced she said it was not approved after sometime she put me on hold and finally said that there is a technical problem. I want to know what is the use of a Nodal officer???

Sir,
I was using airtel prepaid ([protected]) for the past 3 years. I use to put rate cutter for msgs and calls usually. Recently I put a rate cutter for Rs 147. For that rate cutter normally 7500 msgs free for all local & national sms any mobile.But this time when i did that, airtel started charging 0.1p for other mobiles. When i called customer care they are saying they changed the plan and intimated all customers and dealers. But I checked with some more dealers also nobody is knowing this at all.Everybody is following the same old plan and guiding the customers. This is a real cheat by airtel. If they really changed the plan, it should be intimated properly to all. As no body is knowing this and putting rate cutters,they are losing their money and we cant do anythg for 3/6 months.They should refund the money back to all who used the rate cutters.There is of no use in putting that.
Another issue is i am using landline and net connection also. My net is not working for the past 4 days. That's too bad customer service.The call is charge 1Re for every 3 min.First when you call it will ask you to enter all your details like ph number all those stuff. After entering all, the customer care rep will again ask all ur details. I asked that rep why ur asking all i have already informed all in IVR. He is saying that u have 2 ask 121 for that and he cut the call and left without even listening me.His name is sambath.Again I called them and i told i wanted to complain abt ur rep, another fellow attended that and asked what u wanna complaint and reg whom.(may be that guys frd) and i said i wanna spk 2 ur superior.He made me 2 wait for 30min and later only he connected me.That manager(Balamurali krishna) told simply he will chk with the voice recorder and get bk 2 me.But no action from their end even after 3 days. Such a worst scenario is happening in airtel.I am going to switch both my prepaid and net to some other good network where they are really taking care of my needs.Please dont go for airtel in any case - public beware of airtel.

Dear Mr sunil mittal
I had recharghed for blackberry service in prepaid but the
Person by mistake put it in genral talktime so again when I
Went to recharge blackberry service the airtel centre
Told me they were unable to do and asked me to call
Up 121 they inturn asked me to call 17070 who inturn asked me to
Go to airtel centre and when nothing worked they gave me
Tamilnadu applet number in this last 3 weeks I have wasted
300 from the recharge amount talking to only your above
Mentioned airtel numbers and nothing has been sorted out
In 20 days is this the kind of customer care you wanted
Your company to do. Is the motto of your company
Customer we don't care or else why does ur customer care
Talk like a prerecorded message either direct to the other
Department or ask for 48 hours or say we are helpless
Regards

I have logged an issue on 09 th July 2011 Complaint number:9854514 and my airtel digital account number is [protected] that suddenly i am getting signal loss issue and cannot watch tv.4 days are gone and till date we did not receive any call from their technical engineer. Daily we have been calling them ,still there is no proper response from their customer care. Only answer they say is we are fwding to backend team and they would call in 15 mins, but never ever i received a call from them. We atleast donot even know what is the cause of the issue. Sorry to say but this is very worst service I have ever experienced. I insist people donot oppt for AIRTEL ever.Also i called on the contact numbers provided but all the calls are diverted and remains unanswered.

Sir/Madam,
My mobile #[protected] was registered since almost more than 10- years in DO NOT DISTURB REGISTRY which enables me to bar all promotional calls and SMS. But unfortunately my DND registration got deactivated and this has happened for the third time. I have complained to airtel about this on two earlier occasions and till today i have not received any explanation for this. Today also my DND got deregistered and i at no point of time till today have i ever sent a request to deactivate my DND.
NOW MY SIMPLE QUESTION IS HOW HAS IT HAPPENED AND WHO IS RESPONSIBLE FOR THIS ?
The same issue happened last year also, and i had registered a complaint with the help line and i was assured of an answer which has failed to come till today. Three years earlier also the same issue happened and i am still to get an answer for the same. In both the cases i had to get my DND registry reactivate waiting and bearing with the irritating promotional calls and SMS for 45 days . The irony here is even airtel is a party to these promotional SMS.
I spoke to the nodal officer Mr.Meenakshi Bora on Phone:[protected] and there was no satisfactory answer from his side, but to inform me the complaint has been registered and i have to wait for 72 hours. Though i very clearly explained to him that i have not called to register for DND but to seek an answer for my deactivation and to leave the status of my DND in its current deactivated status.
After a mew minutes i get a SMS confirming my DND registration number. As i had not requested for DND who has authorized the registration. I have tried calling the nodal officer at least 10 times and my call went unanswered or went on hold for very long periods.
I finally called the Phone:[protected] the appellate officer Mr. anil kumar who took a complaint and said will look into the matter. But failed to explain how my DND activation request was done when i never opted for it at all.
I as a consumer have the right to know how can anybody from airtel without my consent activate and deactivate my DND at their whims and fancy. Is not airtel under the norms and obligation of the TRAI .
As a consumer i demand the answer from airtel at the earliest . I ALSO RESERVE THE RIGHT TO INITIATE LEGAL ACTION AGAINST AIRTEL UNDER THE CONSUMER LAWS AS WELL AS WITH THE TRAI.
Thanking you.
JAVEED A. KHAN
MYSORE 12/07/2011


Some complaint # :
F[protected]
[protected]
[protected]

My name is Feroze Mistry I am facing some issue regarding Airtel 3G,on my
mobile No [protected], i have an Iphone4 and i am using airtel services for the
same, My iphone is factory unlocked, earlier i was using your 2G services and i
had no issue with the same, later i decided to use ur 3G services so i made a
recharge of 201 on 4-july-2011. Since that day i am not abe to connect to the
net,
firstly i tried to check my usage plan with *121*11# as it is not showing MB
in my account till date and later when i try to connect to the net it say's
"You are not suscribed to cellular data Service" and "You are not connected to
the net"

Now i tried calling your help line as they advised me to get in touch with the
GPRS department. so i called up PAID service helpline of 121118, there i did
not find solution to my issue.I found that the executive are not Specialised on
iphone4, they them self need to get help from others and if no solution found
then the answer would be "Sir try after an hour as our Servers and Systems are
down, we are facing downtime". if you are Irate the call is disconnected.
There is no professionalism on call technicians Giggle, they speak to other,
and put you on hold with asking for long time, this is not service we pay for,
don't they know that customer is paying for phone call, instead of telling them
not to keep on hold they do.....i really don't understand where am i ?.you can
check the recording of your system for the same.

i called after some time and the i need to brief the executive again abt the
issue and in turn its a Supervisor call,i got in touch with various Supervisor
of the paid service (siddhart, shreyas, priyanka, & James Martin) all big talks
however no solution.
however i end-up getting reference no and time limit, now i am really unhappy
with the services of 3g i really need some good tech ppl to look into this
matter
i have list of ticket no & reference no:[protected]
CMOUD[protected]
CMOUD[protected]
C3GIN[protected]
CMOUD[protected]
C3GDC[protected]
C3GDN[protected]
CWDIS[protected]
C123W[protected]
As you can see above how many times i have contacted Airtel and all the time i
have to brie[censored]p the executive,can't they read the notes of the earlier
executive, plz help me in getting connection to the net with your 3g services.
Just to summarise
[Not able to check my Mb on my phone and not able to connect to the net ]
i hope you will do the needful as soon as possible.

I am Airtel broadband customer since 2008 and I was very happy with their service.Recently I shifted from Mysore to Bangalore, I asked for my Airtel connection shifting on 7th July 2011. At first CC said that relocation will take max 3 days, later they told me it can take max 20 days !!!!!! but from CC assured me that it will be done within 3 days...8th July one Airtel guy called me and said it will be done tomorrow...but till today nobody again call me or informed me about the delay...and when I called CC they are now saying it will take 20 days !!!! Only for relocation I have to wait 20 days ????
My details -
Airtel acct Nbr[protected]
Relocation req nbr - 196875

Thanks
Pronab Kahali

Sir, i purchased 6 postpaid connection in CUG plan.According to my plan all
airtel CUG numbers are free and other call rate is 30 ps/min. for all over
india.But i found after my first month bill that my call rates are 20 ps/min.
for CUG plan and 50 ps/min. for other.I complained about it to the customer
care , they said that it will clear... within 24 hours.but I didn't get any kind
of response.And now it's time to come my second month bill, but my call rates
are same as before.I want all my call rates according to my plan as soon as
possible.
please take some action towards it..And please inform me immediately.
Complaint No that provided by Airtel Customer Care :38404922
My No.:[protected]

I have registered for MNP PORTABLITY ON 24/06/2011. i have submitted an application and my correct id proof to tata docomo. But my request has been rejected from airtel for unkwon reasons. when i am calling to airtel customer care (on 05/07/2011) they asked me to wait for 2 days and my problems will be cleared.But they dont.Again i called on 08/07/2011 again they asked me to wait for 3 days. But still now they didnt solve my problem. Now calling to customer care form my number is not working. i dont know what to do.

For some reasons I have started to doubt the bill amounts of my AIRTEL POSTPAID connection. Hence I want to surrender my POST PAID connection. I have send so many mails to customer care of AIRTEL asking them the process of surrendering. But they are not assisting me. I need your support in this case.

[protected]

Hi,

This is Jithin using airtel mobile number [protected] post paid connection for last 6 years. I have activated GPRS in September 2009 250 rs Unlimited Plan. 3 Months back i realized airtel charging[protected] rs for Gprs usage. My company paid all bills during these period. Fortunately i checked bills and realized the same. I called 9 times to customer and they told me they don't have any unlimited plan. again i called from other number and they confirmed unlimited plan is there. I recorded these all calls.

This is 100% cheating from airtel

I registered complains 3 times to return the amount they collected for gprs. 4 calls i got from different people and they told me don't change service provider they will return amount. Till no response and continuously getting sms insisting pay bills.

Jithin

Dear Sir/Madam,

I already given complaint to your executive, my service request no. is CINDL[protected]
I got very poor coverage in my flat where as coverage of other service provider is very good, my friends who have Airtel those also faces same problem.
please do the necessary action, till date I didn't get any reply from yours. your executive give me date 7th july 2011.
today is 11th July 2011.

thanking you.

I was using airtel postpaid connection for around 4 years and i found that there is some fraud (Manipulation of bill) so i converted my postpaid account to prepaid now also fraud has not ended they charge me 60pisa instead of 50pisa and also certainly they charged me 30rs for hello tunes.

To stop that i call them and i asked they said some one activated it by mistake, it wasted my 10 min.

I surely believe this kind of things are not a mistake they plan and do it.

if they take 30 RS from 1% of the customer just think how much they will get?

So there should be rule to manage this kind of fraud.

This is Pavan Kumar A (+[protected], recently ported from Docomo to Airtel.

After porting to airtel, my tariff was A2A 0.5p/sec, A2O 2p/3sec and daily free SMS (with no first SMS charge).

As per friend suggestion, to get free minutes, I have recharged with Rs 36 special recharge card, which was giving free minutes.

After recharging, my tariff got changed and that to minutes pulse from seconds pulse, "A2A 50p/min and A2O 60p/min and free SMS (only local SMS) with first SMS charge". I came to know, after calling customer care, that Rs 36 is a tariff change card. Earlier Rs 36 special recharge was giving free minutes, but they changed it to tariff change card, it seems.

I told customer care that I am ready to loose that Rs 36 and asked them to revert my tariff to old tariff. I also told that I am ready to recharge with any special top-up to get my old tariff. Customer care (airtel) is not reverting my tariff to old tariff.

Please help me in getting back my old tariff.

No matter what option I select from Airtel's IVR, I always get a pre-recorded voice message to dial *121# for Balance related queries. I even get an SMS with the same message afterwards.

If I have a problem with GPRS, I would get the same message to dial *121#.

I got to know from Airtel's relationship center that this is a new method to get rid of prepaid customers.

This is my message to fellow pre-paid customers to be wary and never call IVR for trivial issues, as they'll block you from contacting their customer care reps in the future.

I was able to speak to reps only twice and they blocked me forever, afterwards. I tried all possible ways to contact Airtel to report this issue - 121, 198, 51111 and 12118.

I am not complaining against Airtel as I don't expect anything from an Indian lala type company.

Dear Sir / Madam ,

I have raised several complaints relating to poor network coverage in the area of Trimulgherry , Hyderabad for the past one year . There is no action being taken by the Airtel Team till date .

I have specifically written to Appellate authorities , Nodal Officers , Customer Care Dept etc. The Answer I am being told is that the poor network coverage is due to several reasons like Topology , Climate etc.

But I would like to bring it to their notice again that if that is the case then there should be no signal through out . But in my case i am facing a signal variation from high to low within in seconds causing call drops and annoying customers .

I would like the concerned authorities to take necessary action at the earliest.

Thanks,
Vamsi
[protected].

i have a airtel no [protected] in name of gautam dhir 0n 11/06/11 i request for activate 3g plan on my no of in which 100 mb free and customer care executive ask me it activate successfully ok then i used plan after 20th after two days on 22 th i received a message which indicate my net outstanding balance of 1300 rs next day i receive a message for same of rs 1700 rs i call numerous time to customer care executive for complaint for three...

My Mobile bill dated for the month of june was shocked that the amount they are mentioned as 1275, stating that i used out going calls for Raj Tv network's SOLLUNGAL VELLUNGAL programme. I asked The airtel network that i used the mobile connection for the past 2 years. My monthly mobile bills does not exceeds more than Rs.250 because of less usage and CUG. But for the june month the shocked bill amount stating that the outgoing calls from my mobile to the raj tv network was more than Rs.950 . You know onething i don't have such raj tv channel connection in my home DTH.If it is be like that how it is possible to participate and play the rajtv's sollungal vellungal programme. But the AIRTEL network demanding me to pay the full amount eventhough i tried to ask clarification for the amount. They repeated the same to pay me the entire amount. I don't know what to do? But i force to pay the amount for the non made calls?


PUGHALENDHI