Airtel Complaints & Reviews

Dear Sir/Madam,

With the ref of my mobile No. [protected], I switch my operator from Idea to Airtel on 29 Jun 2011 (I submit MNP request on Airtel Prepaid Office ), Airtel executive collect the documents & port number and gave me new Airtel sim card.

But i see 5th July 2011 morning my Idea Sim card registration failed. i have changed Sim Card New Airtel Sim Card it also shows the same msg sim card registration failed. and till today my Airtel sim is not activated it shows sim card registration failed. My Idea sim is also blocked it also shows the same msg sim card registration failed.

I called Airtel customer care said my number is not showing in record.

If I am not wrong as per TRAI ruling { (NOTIFICATION below) Para8 }

TELECOMMUNICATION MOBILE NUMBER PORTABILITY REGULATIONS, 2009 (8 of 2009)

NOTIFICATION: No.116+4/2009+MN(Vol.II)
New Delhi
23rd September,2009

Duration of No service period: 2hrs

But In my case its many hours .my mobile services are barred. and i have to wait for 2more days. If this is your service now i afraid what happen once my number start. I think i have to switch to another operator on 91th day. Why should i wait what is my fault. I think my fault is choosing Airtel.

Example:- Dhobhi ka kutta - Na Ghar ka - Na Ghaat Ka


Warm regards
Himanshu Sangtani
+91-[protected]

As of now my number is not working, many important calls being missed. There is huge loss in term of business to me. My complaint should have been taken on priority but still on 6th July none of Airtel Official have contacted me. Being in such a position, makes me to think if decision to switch to Airtel was at all appropriate as service quality seems worse here.

Dear Mr. Ranga my second contact number mention in my complaint.

Did not solve my problem till today.

Himanshu Sangtani
[protected]

Dear Airtel Officer,

Due to my circumstances i ought to surrender the post- paid connection, Pl accept this is a surrender letter and give me final and Full payment due to my mail address.

Name: Balasubramanian Mohan
E-mail :[protected]@yahoo.com
Mobile Number:[protected]Need to Surrender)

Thanking you,
With Regards
Bala.

dear sir,
this is alam i want 2 register compliabn about airtel about gprs tariff.when ever i use gprs on my mobile they deduct much money that i did not use so much data services.
when v complain about this they say '' u have use data more so are charged very well''

i can not change my number other vice i would change the company if my number not changed

I wanna complain that the gpsr provided by the Airtel is very slow.


sometimes we cant able to download from it

AirTel — gprs charge

hi, i m airtel customer and my bill that i have to paid is around 800 in which there is a charge of gprs service which i cannot access, you can check my usage .so, kindly give me a discount after checking your details so that i can pay my bill on time .

hi i m deepak bansal, my cell no is [protected]. near abt 3rd augast sume one called me up the end of airtel, they told me up abt gprs daily services, thn i agree wid them, but they didn't told me abt tht after use i hv to disconect the conectivity to save the rent. so after tht i use sume days gprs and after tht i didn't use. but nw airtel company chrage me a full month rent of gprs. so plz help me to save tht rent. plz minus tht amount frm my bill. i should be thankful to u. ur custmur deepak bansal.

Hi,
I have been using 0.facebook.com on my Airtel mobile. It is free of data charges but for the last two days I have been charged money for using the service which had never been done before. I have lost about Rs.10 for it so far. Can anyone please tell what the problem is and can the authorities check the problem?

Thanks
Rangarajan
([protected])

Hello,

The problem is not resolved . You people deducted last two months gprs charges only. from 2009 September onwards you charged amounts.

What is the meaning of returning only 2 months gprs charges???.

You people admitted this is unwanted charges that's why you returned last 2 months charges. I need full amount refund you charged for gprs.

Jithin

Hello,

Why no reply for above question

Jithin

Airtel is a fraud company. Notices 8 months international roaming charges now

Dear Sir,

I Started my GPRS on the 19-Apr-2013 through airtel customer care executive at Ankur cross road (Skim:199rupees per month for GPRS), Ahmedabad and start uses of this facility of 20-Apr-2013. but in last two days the service provider charged me on 1166/- rupees on 24-Apr-2013 and today (25-Apr-2013) I received a message from service provider that me unbilled amount is 2200/-.

So I don't know how the unbilled amount shows high amount of rupees.

Name : Mittal Bhavsar
E-mail: [protected]@gmail.com
Mobile : [protected]
City : Ahmedabad
State : Gujarat

No one can use that much amount of rupees in just 5days (from skim stat date 19-Apr-2013 to today 25-Apr-2013)

i have complined for poor coverage that there is no signals at BHEL MIG I COLOCNY HYDERABAD 500032 SINCE TWO MONTHS MY MOBILE NO.[protected]

I have postpaid conection of airtel,in our colony(wanakbori thermal power station,Gujarat) already a tower of airtel but here is poor network problem in every where at the colony & call drop problem is the headeche for us so kindly take nessesary action emidietly pls.

hi manu is manu chandran and my airtel pospaid mob no:[protected] i didnt get coverage inside my hme ........!i gave lot of complaint to customer care.........!nw its 8 months ago no improvement in my problem..........!so i am going to disconnect my airtel connection..!airtel making customers fool by with out solve complaints......!airtel is worse connection in kerala....!

Here i am manu chandran airtel postpaid mobile number [protected]
sending this mail to all the airtel higher authority officer's to
inform about network problem inside my home.i had give lot of times
complaint to customer care,nodal officer,appellate officer and
retention manager ullas tharakan cochin.my problem is i didn't get

network coverage inside my home and another notable thing is all other
mobile provider's except airtel gives full coverage inside my
home.first time i gave complaint on feb 8 from there i gaved lot of

complaints.now its already passed 8 months but still there is no
improvement in my complaint.so here i am going to disconnect my

postpaid number.and i want to say one more thing that is airtel is the
worst connection in kerala ever i saw in my life time.and your
coustmer satisfaction absolute zero...!what the hell u people doing there than resolve my problem.........?

who said it resolved...!i am still facing the coverage problem...!dont make customer's fool...!

Manu Chandran
+[protected]

hii,
The coverage in vyomprasth GMS road in the locality is very poor.We face call drops frequently please solve the mattter immediately.
ph no.[protected]. Mr. Dinesh.

There was theft in house in the wee hours on 17.01.2009 and in the process my Airtel Mobile Telephone no [protected] has been stolen.A General diary has been made witg Barahanagar P S in the morning on 17.01.09.This is for your kind infomation and necessary action including blockade of line.
Thanking you

S AICH

hello,
i had a LG mobile,which was stolen some time back.the mobile had a feature called'Lost Mobile Tracker'.the feature works as follows;we should store a number (preferably friend's)in our LG cell and in case of a theft the number of the person(thief) using ur mobile is sent to the stored mobile no.(friend's) via sms.
As such,in my case an Airtel no. is being displayed on the stored mobile no.(my dad's).the no. is [protected].
i would be much grateful i[censored] were to look into this matter.i do hope you will find an amiable solution.awaiting your reply earnestly.thank you

Akshay Hunurkar
P.s.My no. is [protected].i have also gone to various Airtel centres.sadly no help was forthcoming.

[protected] I AM GURNAM SINGH MEHTA IMY MOBILE NOKIA 3650
IS WRONG USE OF OTHER PERSON JUST LIKE MY WIFE AND A OLD SWEEAPER LADY OF MY HOUSE PLEASE HELP ME FOR MY PERSONLY COMPLAINT I AM ALLREADY COMLAINT FOR THIS SOLUTION WIA THIS NO.[protected]
PLEASE HELP ME
I AM VERY THANKFULLTO YOU
GURNAM SINGH MEHTA
D/O/B 18/12/1959
I AM A JEWELLER
B-318-RANJIT AVENUE AMRITSAR-143001
PUNJAB INDIA
CONTACT ME THIS NOS. [protected]-[protected]

Airtel — theft case

dear sir,
i want know the owner detail of the no. [protected].plz send me the detail on my e-mail id singh.[protected]@gmail.com.

I emailed you my mobile number, i dont know what is the new thing that you are going to tell expect sorry sorry it happen by mistake.

If you are earning by mistake(name you given to make fraud) then there should be some fine also for mistakes so that you will not do the mistake again( by knowing that you are doing mistake).

:) dont try to close the issue putting the blame on customers...

Below is the mail written by you guys in response to the mail written by me. i am waiting for the response from you.

After seeing the below mail also you sent some nonsense post then there is no use in giving response.

i got below mail before 3 days but still today there is no one from airtel end called me to discuss on this issue.

[protected][protected][protected][protected][protected][protected]

[protected]@in.airtel.com to me

show details Jul 15 (3 days ago)

Dear Customer,



This is to inform you that your concern has been noted and our team is
working on a resolution. At the outset, we apologize for the
inconvenience faced by you. We will get in touch with you for further
details of your concern as the need arises.





Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@in.airtel.com <mailto:[protected]@in.airtel.com>





Connect with us 24X7 and we will be happy to assist you with a swift
resolution to your queries on all our products and services.

<http://www.orkut.co.in/Main#Profile?uid=[protected]>
<http://www.twitter.com/airtel_presence>
<http://www.facebook.com/pages/Airtel-Presence/[protected]>
<http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
>





________________________________


Sent:[protected]:44 AM
To: [protected]@airtel.in
Cc: [protected]@in.airtel.com
Subject: Technical fraud by Airtel.



Hi,

This is with reference to your below message, kindly find my contact
details.

Mobile: +919

Thanks,


This is to inform you that your concern listed on 11 July 2011 has been
noted and our team is eager to resolve it. In order to get to the
resolution, we need to get in touch with you and gather more details
about the concern. However, we are restricted by the absence of your
contact details in your original complaint. Please do write to us at
[protected]@airtel.in with your contact details (address and landline
or mobile phone number).

We assure you that we are committed to resolving the issue to your
satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift
resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

Hello any one there?????? what happen? why there is no reply?
you can reach me in my mobile [protected]...

thinking why i am giving non airtel number because now my airtel mobiles incoming call is blocked and still today i have not got any response from Airtel.

One of your representative spoke to me and he also does not have answer and he said he will call me back. I need to believe that!

Do not say that it has been resolved. Say that it could not be resolved and so closing the issue.

I am very unhappy with AIRTEL in this issue. I am waiting for 3 months to complete so that I can port to some other network.

idea to airtel [protected] porat rikavesat30/06/2011 to cnavart 09/07/2011 par nambar activesan abhi tak nhi howa he

actually, all of your emails (airtel guy) were marked as junk and i couldn't see them on time.

no, the issue has not been resolved and until now, no one from airtel has been able to pin point the issue. all of them are clueless and they give me some arbitrary resolution dates.

i was told almost a month back that this issue would get resolved by 7th Aug 2011. i'll just wait for few more days to see what kind of magic airtel is going perform, to alleviate all o[censored]s from this IVR issue!

and there's no way i am going to put my contact number in a public forum!

Airtel — Extremely Poor Network - Poor Service

I have recently relocated to Pune and got a new Airtel postpaid connection through the agent who came to my company (IBM) for corporate connection.
The agent had promised me an activation time of 4 hours and it took almost 24 hours for activation.
But the real trouble came after that. The signal strength is extremely weak at most places. I cannot talk for more than 5 minutes continuously. If I take a call in my car while traveling to office from Aundh to Hinjewadi, the call gets dropped every 4-5 minutes. I never get the signal in my office- situated in the supposed to be IT hub of Pune - Hinjewadi Phase 2. And most of the times even when the network coverage is there while you make call it says "Network Busy".
I never get the signal at my home - in Aundh. Why do they come for corporate connection to the company when they know about the signal quality at the building? The customer support executives never attend to your queries well. You never get to talk to them.

Poor network - call drop every 5 minutes - poor service quality - poor support- Pathetic experience I had with Airtel

Airtel No : [protected]

Airtel — no coverage in deccan area

This is with regards to starting of mobile services of [protected].The service is stopped due to non -payment of bill.The bill has not been paid due to no-coverage in Deccan area on BMCC Rd.This complaint of no coverage has been given many times to the customer care for the past 2 years but till date there is no action taken on this front.There have been many issues which are not addressed till date.

Issue no.1: No coverage In Deccan Area which is amongst the prime areas in Pune.A complaint for this has been logged many times.

Issue no. 2:A couple of bills have been paid through Mchek for which there is a discount of Rs.100 per bill.But till date no discount has been given.

Issue no.3:The call gets dropped automatically even if there is full coverage.

These issues have been told to the customer care but till date no action has been taken.

I have three airtel connections- [protected], [protected] & [protected]. I am from West Bengal, Burnpur. From past 1 year my network coverage is very poor though there is a tower within 1 km but still I face this problem. I cannot make calls and receive calls as there is no network coverage. If this continues then I have to close my all 3 connections. I have lodged many complaints in airtel customer care but no response I got. Please help me out..

Hi,

I am santhosh kumar from Hyderabad (jeedimetla). I am using airtel from past 3 years. My mobile numbers are [protected] (Pre paid) and [protected] (Post Paid). From past 1 year iam post paid customer of airtel. There is poor network coverage in my home from past 3 years. There is no network coverage. When there is network coverage, there will be a call drop problem. Every day, i will get minimum of 5 missed call alerts in my mobile. From last year october onwards i giving complaint airtel 121. But no body had responded till now. At the time of calling airtel, every time they are saying that technical team is working in that area. So, according to them, technical team will work in one particular area for months and years. Since, one year airtel is misleading me. I am posting this compliant because, by seeing this, they will respond quickly. Will the respond???????????????

Hello,

This is to inform you that I live in 708/1, Block-P, New Alipore, Flat No-2, Ground Floor, Kolkata.

I am facing a severe problem of network coverage inside my house. The moment I reach home there is no network on the mobile. I have changed my mobile handset and tried but still it didnt work.

Please look into the matter as a serious matter and I am facing a serious problem for this.

Regards,

Siddhartha

akumar, abhay jeet singh, shiv kumar, santoshi & more airtel costomer in this area
[protected], [protected] [protected], [protected]
maroda & SASTION MARODA AIRTEL NETWORK IS VERY POOR (POST CIVIC CENTER DIST DURG 490006 LAND MARK; NEWAI POLICE THANA & B.S.P MATARI GARDEN CHHATISGHAR
PLEASE CALL ME SIR (




Post your Comment

akumar, abhay jeet singh, shiv kumar, santoshi & more airtel costomer in this area
[protected], [protected] [protected], [protected]
maroda & SASTION MARODA AIRTEL NETWORK IS VERY POOR (POST CIVIC CENTER DIST DURG 490006 LAND MARK; NEWAI POLICE THANA & B.S.P MATARI GARDEN CHHATISGHAR
PLEASE CALL ME SIR ( [protected]




Post your Comment

prabhat, abhay jeet singh, shiv kumar, santoshi & more airtel costomer in this area
[protected], [protected] [protected], [protected]
maroda & SASTION MARODA AIRTEL NETWORK IS VERY POOR (POST CIVIC CENTER DIST DURG 490006 LAND MARK; NEWAI POLICE THANA & B.S.P MATARI GARDEN CHHATISGHAR
PLEASE CALL ME SIR ( [protected]

poor network coverage in dighi hills, pune 411015
.frequent blackouts and call disconections .
please solve this problem as soon as possible. i hope so !

Airtel India — poor coverage

I had been complaining to AIRTEL for poor coverage in outskirts of Chennai since Mid of January, and till date ie.. Mid of March, no action has been taken by them.

Every time i call up customer service or write a message to [protected]@airtelindia.com, they give me a new customer complaints no., but with no concrete action.

Following are their complaint registery nos. 20244072, 21038034

I'm forced to carry my old no, since i have been having this no since last 9 years.

I had also told them if i have to shell out some money to place a tower or repeater, i will try to do so, but still no action

Airtel — Extremely Poor Service

I am residing in dahanukar colony, kothrud and i am not able to get signal in my flat, even i am not able to talk on road. My friends are facing the same problem who are residing here.
No signal in flat.
you are providing worst service i have ever seen.
I am an employee and i have given my number to a very large number of persons, thats why i am being lazy to change this number.
But i have got to know that Airtel is worst service provider

Airtel Prepaid — Bad coverage & call drop

Hi,

I am using the Airtel prepaid, but the service is very worst the call can not complete without any intruption or call drop.
The service is very bad, even customer care does not support well, everytime they gives fullish answers to our complaints.
Call drops even at prime areas of pune like deccan, J.M Road, S.B. Road, Satara Road.

So please do the needfull if possible.

My Airtel Numbers are [protected], [protected].

Airtel — Extremely poor Network Coverage & Customer Service

Hi,

I have been a Airtel customer since the last 7 years in pune ([protected]). I have been facing NETWORK COVERAGE problems in the Kothrud, Pune area for the last several months and I have talked to the customer care like million times and unfortunately till date the problem is not yet resolved.

All that I get is assurances after assurances from the customer care team saying - Our technical experts would be getting back to you ASAP, but its been more than 3 months now and not a single person has been called me or solve this problem.

If this problem doesnt get resolved within a week I will be forced to switch my service to a different mobile service provider.

I hope Mr. Sunil Mittal is listening atleast this time, if he really cares for his business.

Thanks,
Mahesh

dear sir,
my mobile number is [protected]

on Ist july i had got call from airtel that "if you recharge with 998 u will be getting rs 150 balance every month for 12 months and the amt should b used with tht month only.for every local call rs 1 will b charged from that 150 rs
so as i recharged with 998 on 1-7-2009 at 20:30:52 and tansaction id is[protected] and i got 150 rs talk time in july month.
but in august month i didnt get balance till now and i am calling for all coustmer care centre of airtel managers. they couldn<t able to solve my problem.one of the complaint no. is [protected] dated
[protected]. at 13:26:51 sender:121 but the problem is remained same
i talked to ur senoirs like Mr.shekar.Mr.kumar., mrs.madhuri etc people...
i felt very unhappy by the way u people are treated

One of my family member has been missing from one month. and we have make able to make contact from a BSNL number([protected]). could any body me about the exact location of this number...

please help me...

Network coverage is very poor in my office area and after repeated complaints no steps are taken to resolve it.

Airtel Prepaid — Call Drop

from a few days i am facing call drop problems in my mobile,
first i thought that there must be some problem in mobile,
but now i got information that in Airtel connection this call
drop problem is getting too much.

please clear the defect as soon as possible.

while call to other number disconnecting in just 20 seconds and charges will displayed what is this I am loosing the amount and intreption, kindly sought out the problem.

Dear sir,

AIRTEL for poor coverage in mettur dam(kullamadayanoor), from last 6 monthes, please take action, now i'm in sudan, my wife is in india, how to contact, pls consider my mail, and take action quickly... very very poor coverage... i'm wasting more money for call...

Sir
I reside in the campus of Jawahar Navodaya Vidyalaya, Birbhum which is situated at Gopalpur. Here, inside the campus, airtel signal(Labpur C) strength is very poor. The signals go down while making or receiving a call. We are facing a great many trouble due to this. The airtel tower is just 3 k.m. away(Labpur).

This is for your kind information and necessary action.

Yours sincerely
girish

i stay in chinnapanahalli bangalore , the network coverage is very poor resulting in dropped calls and no network from airtel. i have made around 50 complaints but the problem is not looked into since one year.

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.


Warm Regards
Airtel Customer Service

My Name is Shakeeb & my mobile number is [protected].
I have been complaining about weak signals since October 2009. Spoke to networking people at Airtel umpteen times, registered complaints severally but to no avail

Nobody bothers, no action taken yet.

no response calls made and actually no effort made to improve the situation from airtels side
It is surprising that few of my complaints were closed by merely saying that our team has visited and has resolved the problem BUT NOBODY met me ever neither the problem is resolved

I have made desperate calls number of times to request to kindly look into the matter BUT nobody is bother and i am always replied that complaint is in OPEN STATUS

I also requested to have a booster installed but even that was never done

ACTUALLY NOBODY LISTENS

I have not paid my dues for last 3 months thinking that it may turn officers eye but Airtel seems to have extremely deep pockets and is not bothered about a small customer like me

Will my problem be ever resolved OR should I start looking for another service provider

CAN SOMEBODY PLEASE ANSWER OR RECTIFY THE PROBLEM

SHAKEEB
[protected]

Dear Sir / Madam ,

I have raised several complaints relating to poor network coverage in the area of Trimulgherry , Hyderabad for the past one year . There is no action being taken by the Airtel Team till date .

I have specifically written to Appellate authorities , Nodal Officers , Customer Care Dept etc. The Answer I am being told is that the poor network coverage is due to several reasons like Topology , Climate etc.

But I would like to bring it to their notice again that if that is the case then there should be no signal through out . But in my case i am facing a signal variation from high to low within in seconds causing call drops and annoying customers .

I would like the concerned authorities to take necessary action at the earliest.

Thanks,
Vamsi
[protected].

Sir,

The issue raised is addressed as stated by you, but still the problem persists . I would like your Network Team to visit the place in my presence so that the issue can be briefed and get resolved at the earliest . I have been listening to excuses given from Airtel Representatives for the past one year, if no action can be taken kindly state it rather than closing the tickets raised. I have raised atleast 5-10 tickets on the same issue since may 2010.

Thanks,
Vamsi.
[protected]

Airtel — No network coverage, always drop in the signal

Hi, as we are located in Warje, Bombay Bangalore Bypass high way, just opposite to ADITYA GARDEN CITY is Karan Tej Arista Apartment. always there is a drop in Airtel network. So we are facing a lots of problem. I request Airtel Company to put a TOWER in our area.

Thanking You

i ported out from airtel to idea, the data part sucks in idea, network isn't good either. some new tower is coming is being setup and i will just port to who ever the operator is.

I am Neelam Jain. I am facing Airtel network problem from 6 months. There is no coverage at our home in Avantika, Rohini Sec-1. I am using 2 Prepaid Airtel connections from the last 3 years and i have complained 5-6 times before through customer care but there is no response till yet.
So pls do ur activity regarding my network...

Mob: [protected], [protected]

Yes same problem with me also near old mla qtrs, himayathnagar.
The signal bar keeps changing from searching- no service- max 1 or 2 bars of signals for every 1 min.
Its says no service most of the time..our house is on the main road nd i stll face this problem..there are quite other people also in our apartments with the same problem..hope airtel will see into this matter asap..

There is very poor signal of Airtel in Sector 120 Noida.They do not seem to be paying any heed to complaints and requests saying that is the best possible network they are providing.When i tried to move to Vodafone, Airtel rejected my porting request.

It is bring to the notice o[censored]sers of air tel connection that: air tel proudly says it has coverage to every nook and corner of andhra pradesh. but it is to my utter surprise that airtel phone will not work in a particular area. We have shifted to Beeramguda, Ameenpur panchayat, Near BHEL, Hyderabad recently one weekago. airtel signal will not be available the moment we enter into the area well. call hang outs and network up and downs are quiet common. Obviously i am forced to take one more connection from reliance which has a very good coverage. I request airtel officials to look into the matter and resolve otherwise it has the threat that users of airtel in that locality might [censored]ed to other operators. needless to say mobile number portability is available, so no one will hesitant to shift to ther other operator.

I am a airtel mobile post paid customer for a past 15 years.Last year I relocated to Thiruneermalai, chrompet, chennai-44.Here i am facing signal problem for last one year.i am not able to make acall from my flat.I need to come out to open space and make a call.I have called customer service and they told we are working to fix this issue.I have maile to 121 email id.They responed with the content of &quot;fix this issue is not an easy one we will fix this issues soon&quot; like that.i think in our apartment more than 1000 customers for this unavailable network.we spoke to airtel relationship manager from our apartment assosiation.They also got the same reply.

Dear Sir,

We are facing poor network coverage issue in my area (Mahavir enclave in Palam, Delhi) for last 2 months. Connectivity is really bad and there is no network coverage at all. I have put several complaints in Airtel customer care, but there is no response.
Pls see and look into the matter, lest residents don't shifted to alternate service providers.

Regards,
Savita Sharma

The airtel is getting very poor at Malbazar, Jalpaiguri . I hardly get my network at my home . I wasted my net pack recharges for a number of time since even the google home page take 5-6 minutes to open properly . Now I really in pathetic condition with my airtel sim . Planning to port it .

Krishna Kumar Singh/Prepaid Airtel/Moble Number 9936/354/744

Permanent Address: H-41 Ashok Vihar Ph-1, Pahadia, Varanasi 221007.

I am presently visiting Hyderabad, Add, Flat No. 23;Plot No. 23, Alekhya Apt .
Mobile connectivity is miserably poor in this location.

Please look into the trouble and rectify at the earliest.
To tell truth, inconvenience faced due to poor connectivity during my stay at Hyderabad, is immense.

Thanking you--K.K. Singh

Sir,

I am getting annoying call interruptions on Airtel since last few days in Hinjewadi Phase 3 area.

I am not able to hear the calling party for about 10 seconds and again the service resumes. This happens almost every minute. It is very frustrating and I miss out on important sentences which I have to ask the other party to repeat, It is very embarrassing too.

I have complained to airtel but no relief.

My no. is [protected]

Regards,
Shishir

i call to airtel care and i talk with rajat pratap singh. first he talk very rudely with me.he told no need to call again.
my airtel netwrok very week in my home 1st floor. but when i go on ground floor i get full network.there is same problem with every netwrok in my home.please help.

AirTel — poor services provided by Airtel

I am forced to send this complaint to you as the circumstances are pushing me to do so , to be honest to you i am working with
PATNI COMPUTER SYSTEM C-28 Sec-58 Noida ,I had taken Airtel Corporate connection on 18 Jan and it took around 15 days to do the verification and I am getting calls from Agent that we are coming tomorrow for address verification consequently thrice but noone had came for verivification and then my number has been barred my number is [protected] and i calledup many a times and i have word with many supervisors all of them telling me that i need to resubmit the document's again then i resubmitted the document again mentioning the billing address as my company address and I have Submitted
Photocopy of My ID card of Company
Photocopy of my appointment letter
Photocopy of my PAN card
Photocopy of of my offer letter
even though they had barred my number without any notification and when I called up they are telling me to resubmit the document ,I called up for around more than 4 hours in 4-5 attempt but no one had resolved my issue either they put me on hold or telling me that supervisor is busy on the other call ,they promise to call me back but i had never get any call ,they promise to call me back and they no that my number has been barred so i want to know how can they call me back .
This is an important number for me because I had given an interview in Visakhapatnam for the post of Assistant Manger and i will get a call within next 2-4 days but because of Airtel I believe i am not able to receive that call
It's too much frustrating to pleading in front of Customer care executive and there supervisor to unbarred the number though you have to pay the whole amount and even i offer to pay 1000/-Rs in advance so that my services not been barred but this also not works

If Airtel Have any Answer for that please reply me on [protected]@rediffmail.com

I am forced to send this complaint to you as the circumstances are pushing me to do so , to be honest to you i am working with
PATNI COMPUTER SYSTEM C-28 Sec-58 Noida ,I had taken Airtel Corporate connection on 18 Jan and it took around 15 days to do the verification and I am getting calls from Agent that we are coming tomorrow for address verification consequently thrice but noone had came for verivification and then my number has been barred my number is [protected] and i calledup many a times and i have word with many supervisors all of them telling me that i need to resubmit the document's again then i resubmitted the document again mentioning the billing address as my company address and I have Submitted
Photocopy of My ID card of Company
Photocopy of my appointment letter
Photocopy of my PAN card
Photocopy of of my offer letter
even though they had barred my number without any notification and when I called up they are telling me to resubmit the document ,I called up for around more than 4 hours in 4-5 attempt but no one had resolved my issue either they put me on hold or telling me that supervisor is busy on the other call ,they promise to call me back but i had never get any call ,they promise to call me back and they no that my number has been barred so i want to know how can they call me back .
This is an important number for me because I had given an interview in Visakhapatnam for the post of Assistant Manger and i will get a call within next 2-4 days but because of Airtel I believe i am not able to receive that call
It's too much frustrating to pleading in front of Customer care executive and there supervisor to unbarred the number though you have to pay the whole amount and even i offer to pay 1000/-Rs in advance so that my services not been barred but this also not works

If Airtel Have any Answer for that please reply me on [protected]@rediffmail.com

rtr

AirTel — top up was not made

I have asked for a Rs.500/- top up card for my phone [protected] shop keeper I am doing easy top up as I want the balance easy or card doesnt matter he did it a message came ID no.[protected] but balance is not there. My father told the youe ok where is my balance. The he replied I dont know you talk to the company. Now I request you to take necessary action so that I can get my Rs. 500/- top up.

Thanks

Sridevi Mitra

Airtel — extremely poor response

i have been a postpaid mobile user of airtel for last 15 months, for the last six months they have activated various alert services without my consent and are not responding even after end number of requests.i have called them, mailed them, filled a complain even at their outlet and have mailed it to their nodal officer, but all in vain.they are regularly charging me for those services. I am also registered customer of their DND services, but still receiving various promotional messages.

Dish TV — very bad service. only interested in making money. bad irresponsible customer care call center persons

i keep renewing my dishtv connections and they keep disconnecting y services. my vc number [protected]. my name colonel [retd] p k roy.

AirTel — Bad service instead of many complaints

I have a Airtel postpaid connection since 5-6 years. i have shifted to a new house and in Aug 2008 i have logged a complaint with customer care reagrding the bad netwrk at my home. the complaint is not yet resolved and when i call the customer care they say we need some more time.
Since last 4 5 days i am not able to make any call in the evening to any of the Airtel numebers specially in Pune city. Please do something to solve this as soon as possible else i will have to switch to some other operator. FYI. i will have to cancel all the 3 numbers if the servie is not improved.

#[protected]

Hi You did not mention your BILL AMOUNT and NO. OF CONNECTIONS.
If you have only 1-2 connections and bill less than Rs 1000, nothing will be done.

Airtel Mobile — Bad Experience

I have subscribed to Airtel mobile post paid connection [Mobile Number: [protected]] in the first week of February, 2009. Initially, I was using the same number as a prepaid connection since December 2008, which I have converted to post-paid connection in the first week of March. I have submitted all the documents at the time of taking pre-paid connection, and again at the time taking post-paid connection as desired by Airtel.

On conversion to post paid subscription, my post paid connection with same number is activated around 9-12 March 2009 and which after few days, number is barred and suspended. I enquire about the reason for barring my number and came to know that the document is not complete yet.

Again, I visited the outlets and submitted address proof documents on March 30, 2009. Still, my number is not activated.

Detail of Connection:

Mobile Number: [protected]

Preprint Serial No. 771622 of Airtel Customer Relationship Form.

Airtel interaction number:[protected] dated April 1, 2009


Also, I have very hard time to even speak to customer care executive and found that airtel customer care number is more of pre-voiced instruction. Even if any customer needs to speak directly with customer care, it takes atleast 5 to 10 minutes. Sometime voice instruction does not provide customer care executive option or get automatically disconnected.

I have really bad experience with Airtel.

Airtel DTH — Bad service

Very Bad delers And Very Bad sarvies

we have purchased airtel digital tv on dt 8/april/2009. since then we have not recieved our item.

airtel custumer care do not listen and argues and make us fool everytime. when we say we will complain he says no one can do anything about me... and cuts phone.


please do something his no is [protected].


thank you i hope for valuable response...

AirTel — Airtel : Bad Service

I took a new Airtel pre paid connection and give all my papers to the vendor who promised me that it will activate in a few hours. It has been more than 2 days now since I am waiting for the activation. The shopkeeper, from whom I bought the connection finally after much insistence from me, passed on the number of the Airtel dealer who was responsible for getting connections activated. When I called the dealer, he is feigning ignorance and he keeps telling me he has submitted all papers he received to Airtel. Now I am stuck between the shopkeeper and the dealer

Dear sir

RE: CUTOMER ID : [protected]

my name is uday jaradi. i bought a airtel dth few days back. Unfortunately, your product and service has not performed well and your service is inadequate because your technical person did mistake and transfer my account balance to other's account.even your dealer gave me wrong voucher coupons. i did complain regarding all this matter to your customer care but no body gave me good response. from last 15 days i am having problem. I am disappointed because your service is inadequate your techincal person and your dealer as not disclosed clearly and your techincal person and dealer misrepresented every thing.

I look forward to your reply and a resolution to my problem and will wait until 26 April 2009. because i am feed up about all this things and before seeking help from a consumer court and news papers. Please contact me at the above address or by phone at [protected].
yours truly

uday jaradi

Dear sir,

My cell number is [protected].

i have blackberry-8100 mobile i use prepaid card before your customer suppoert office given worng infromation that you rechage the 401 and start the blackberry services but that not works. than i visit to customer car in ahmedabad they give the insturction that go to connection post paid i aggree i give all 500 rs for connection and all necessary documents and submit to concerns than i start the blackberry plan of 299/ per month my service start i use my card only four days and they cut the connection with out any message my sim card failed .i unbale to call customer care. than i visit to customer care i gave all anothere copies of documents and still servies not start for me .
right now my sim card is failed not satificatory answare by any staff. i loose all my money so right now my sim card still failed .so hope i mail and it will works.
help for me
Umang dave.

airtel/Digital tv — extremely poor service

Dear sir,
i have purchased digital tv in january 2009 but i have problems as follows:
1) i was tols that the monthly rental will be Rs. 99/- but they are charging rs. 150/-. i have nevel upgraded my package or added channels but still i am paying rs. 150 per month.
2) the recharge vouchers are not generally available in the market as it is available for cell phone. therefore i switch for online payment option. but it is never responding and i am facing a big problem in registration and online payment.
3) moreover, i made a complaint directly to airtel digital tv and i have received an computer generated response and call from their call centre as well. but ultimately the problem is as it is.
3) an extreme turn today at 3:45 pm (07/08/09) i recieved a call from digital tv, asking me to recharge my account. i requested that why you are charging 150/- per month instead of rs. 99/-, they do not have rightful answer, i again told now pl convert my package to rs. 99/- per month, she still said they cant do any thing.

i am unnecessory paying rs. 51/- per month extra. and they are not willing fix it as per my requirement. online payment system is also pathatic and i have to search shops keosks for recharge voucher.

AIRTEL DIGITAL TV — Poor Call Center Services

Yesterday i called the customer care to fix up an appointment for installation and activation of my digital tv. the executive named Harivansh Yadav authenticated my request and gave me an appointment for today at 7pm and also gave me an order id no. for reference. when i called the customer care today just for re-confirmation about the installation so that i can reach my home before 7pm, the new executive named Nitin told me that my installation scheduled has not been done. though i have the customer id with me and the order number also given by the first executive. Mr. Nitin told me that i need to re-schedule the installation and need the voucher id also at the time of booking the installation which i didnt had. i asked mr. nitin to transfer the line to his senior. he put me on hold for 2 minutes and then he disconnected the line. i again called the cust. care and a new guy picked up the phone named Sunil. i told him the same story and he told me that he can schedule the installation if i give him the recharge pin code. i gave him the code but asked him to schedule it for today only. he told me that its not possible for today. he has booked my installation for tomorrow at 5 pm. i requeted him for 7pm as i cannot reach at 5 pm. Now i think i will have to take a leave from my work to get this airtel tv installed......i am scared from the service they are providing in the begining. and dont know what will happen in the future.......very bad Airtel.....

individual — poor service

dear sir/madam

I m sending this complain from Tripura,Chandrapur Colony Udaipur.
We have Face Poor Network Problem from many days.nd getting GPRS system in Dis numbers [protected],[protected].
plz try to solve this problems,and send me complain numbers,

I custoner are center of airtel digital tv network is one of the poorest customer care of the world...
if i want to buy a new connection they send there engineer within 24 hours
but when we complaint of any problem related to setop box they talk very rudley and gave appointment with engineer of one week later
nd if engeneer calls aus and we don't receive it they cancel the complaint...they don't call again ...

AirTel — Bad response of Custommer Care Centre

COMPLAINS AGAINST DIGIITAL TV (AIR TEL)
30 July 09:
Recharged for Rs 2100 to get service of Economy Package from Mega package and a complain of TV picture was not clear.I was assured that your plan will be changed.
06 Aug 09:
I made a call to custommer care,I was informed that your plan is not changed.You are required to rechrged for Rs. 50 because the money was deducted on basis of Mega Package.I did so but no body could intimate me, No body could do any thing about Picture clarity.
12 Aug 09:
Plan was changed from mega to Economy package vide Order No.4747809 dt[protected].
Followings are the recorded Complain Nos. against bad picture clarity/snowy screen and lining moving from up-down, however I made a several call which is not in recorded.
954957 dt 21 Aug 09,965583 & 965608 dt 24 Aug 09,971399 dt 26 Aug 09, 990713 dt 31 Aug 09,
996784 dt 1 Sep 09.[protected] Sep[protected] dt 6 Sep 09, 1023427 dt 7 Sep 09.
Also I made a complain against Engineer who was putting old repaired item.
I AM REQUESTING HIGHER AUTHORITY TO LOOK IN TO THE MATTER AT THE EARLIEST.
1. RESOLVE THE PROBLEM OF PICTURE QUALITY.
2. REFUND OF AMMOUNT FROM 31 AUG TILL TO DATE AS I M NOT ABLE TO WATCH TV.
3. TAKE NECESSARY ACTION AGAINST THE ENGINEER VISITED MY HOUSE AND PUTTING OLD ITEM.
4. REVIVAL OF VISIT CHARGE AND ITEM COST WHICH IS REFLECTED ON non recurring charge slip no.136351 dt 03 Sep 09 (AS DEFECT NOT RECTIFIED TILL TO DATE).

I am Ankit Pathak an airtel digital tv cutomer from lucknow.I wanted to activate the espn package and ordered the comapny via SMS as it was displayed on the menu but nothing happned then i ordered them on the cutomer care number but nothing happned once again for 2 to 3 days infact many times i called them they told me that server is down and not only that many times they told me that there is a technical issue but i cooperated with them.Then when no one was addressing my complaints i went to digtal tv customer relationship centre but they did not listen to me infact they were busy doing their own work.
Then i sent a mail to Airtel Digital tv and got a call only ONCE during whole of this problem and Ms Ruchi from Delhi told me that she will activate my package and she also told me the same thing that there is some technical issue.I also told her that i am unable to open an acount on their web site to avvail some more services but nothing has happned of that complaint as wll.Not only that she sent me a MAIL that was not addressed to me.I also told her about all the misbehaviour but she only listened and there was no satisfactory answer at all.
I am not angry for the incovienience that i had but the way in which they have dealt with this and they are dealing right now and has forced me to write this mail.
Not only this there executive does not inform us of any package other than the costliest one.I hope my complaint will be taken from here and will be looked after in a better way than the company is doing.
Ankit Pathak

Hi,

Service provided by Airtel is very poor. I purchased Airtel Digital TV in June 2009. Now there is some problem with the set top box and it is not working then i made complain to customer care they said we will send our technician to fix it but no one turned up for service for last two weeks.

Service provided by Airtel is very poor and suggest people not to go for Airtel Digital TV.

AIRTEL DIGITAL TV — Airtel Digital TV is a bad service provider

Dear All,

I have a airtel digital tv connection with name of my father with customer ID [protected] since 16 Aug 09.
After 10 days STV (Setup box) can't standby with remote. Then I logged a complain in customer care on 07-10-09 & complain no is 1182667. After that two guys were come on 12-10-09 to our house with wearing two airtel digital tv printed red colour banion They told that your STV will be replace. No work is process so I logged complain on 14-10-09 (complain no is 1226331), 17-10-09 (complain no is 1242236),[protected] complain no is 1252717),[protected]complain no is 1266068),[protected]complain no is 1271080) & 22-10-09 (complain no is1271080) . My problem isn't resolve till yet. Even is I was talked with Supervisor of Airtel customer care on 19-10-09,20-10-09. After that he also avoid my phone. I think that local cable operator are the best as compare to Airtel digital TV .
2nd thing is that I was add ESPN plus package on 22-09-09 but when I called on 21-10-09the customer care to cancel the ESPN plus package, I came to know that my ESPN plus package was already canceled . But till yet ESPN is coming to my STV.
I made a big mistake to purchase Airtel Digital TV. My suggestion is that don't purchase Airtel digital TV in your life. Who will be the responsible for this ?

AirTel — Bad Customer Care persons...

Hi,
I called the airtel customercare for getting the balance loss information and status information on deactivating miss cal alert service.
First CC lady: Told me that the misscall alert service where deactivated and the amount Rs. 15/- has been deducted before (02.11.09) the deactivation date. So asked her to activate it if the amount for the next month has already deducted. but she told again a 15 ruppes will be deducted for activation. hummm i hanged up
Second CC lady: First i asked about the date of deactivation of misscall alert. She told me its on 01.11.09. Then i told her about the deduction of amount from my account. Hummm She has no information on that... She told the amount has not deducted from my account and after a beep beep call droped. hummmm bad idea airtel.
Third CC Man: I asked for whos is right on both i just called before. he told they have just taken the complaint to deactivate miss call alert today morning (ha ha ha). I told this is a new information to me and three persons have given three different information on same thing. whos right... again beep beep call dropoed. gud idea cc
after that i am not able to call customer care. the are telling just send sms to 121 toll free... WHAT A GREAT IDEA AIRTEL
PLEASE THE GOVT MAY GIVE US THE FREEDOM TO USE MOBILE NUMBER PORTABILITY FACILITY. SO THAT I CAN CHANGE MY NUMBER [protected] TO ANY OTHER SERVICE PROVIDER..
ANIL KUMAR
KERALA

Airtel DTH — Poor response have not fixed the issue till date

Stay away from Airtel DTH.
I purchased the Airtel DTH and have run into issue from the begining .
First the Airtel office sales person told be wrong rates and after subscription and checking the charges I had to query on call center 7 time to finally get the answer and then had to pay extra . (3 to 4 times they hung upon me) Very Bad...

Then one day the system stopped working (Less than 45 days of installation)....I registered complaint and no response for 3 days ...
Then a person called stating he will visit my flat and fix the issue ...no one turned up ....
Next day I get SMS stating this issue is fixed...not was working , no one came and they just closed the complaint ..I had to register another complain ....new complaint number ....
Then I got another call saying some one will come to falt to fix the issue .. no one turned up ....
called helpdesk again.. same old response , we will send some one soon ... 6 days gone..from the start of issue ...
This system doesnt work ......avoid airtel DTH...very poor customer service..... issues till not fixed

DIGITAL - TV — Complains for bad service....

Dear sir/mamdam,

My name parvendra singh ,i am your existing customer of DIGITAL-TV services,my customerid is [protected].But

Recently i used your DIGITAL-TV services, but sorry to say that your service on this field is very very poor...

I purchased your service but after 1 month i have still no Connection of DIGITAL-TV...Inspite of my regular complain to you i am still unsolvable problems...Even your executes are not interest to solve my problems..they turn down my complain numbers without my prior satisfaction letter...
below are the three complain numbers

[protected]th-november
[protected]th-november
[protected]th-november


Can you tell me one thing, after a lot of time and money spending on your service ,if i am getting such kind of service why should i use your service ,why should not i prefer to other services....

If you have time to read this mail and time to solve my problems ......please take a look and solve ASAP,

Otherwise i will look for another service providers...

Thank you...

airtel dth tv — poor service

Hi, I bought airtel dth on 9th Nov. 09. the engineer came 4 instalation is from tata sky, they provide cable 8-10 meter its hardly connecting with my tv. I raised question that time but they reply rudely than I made complain regarding but no action till now.
than there is some problem in stb, again made complain on 17 th nov 09 , i got one fone call on 19th nov. 09 from engineer he said he suppose 2 come 2day, instead of coming engineer i got massage that my stb problem is resolve.
On 20 th nov. 09 i again made complain, god knows what will happen????????
I guess i lost my money 2 buy airtel dth tv.
thanks
arun tripathi

i am a regular airteldigitaltv customer. i had done job in navi mumbai, now i want to transfer my digital setup box in orissa, what is the rule of this. and what is the extra charges are paid me .plz details mail me immediately.

my customer id is [protected].
i want to shift my setupbox in orissa. plz sent me mail about full rule and regulation and how much extra charges by paid me.

Hi Airtel Customer Service Team,

I see everytime the same reply as above of not having the proper address of customer. This cannot be true in every case. So please try to give another excuse if you don't have any solutions.

Please ask your company not to do any business in DTH if they are not capable of doing so.

I hope you would understand the value of time of your precious customers and would at least not behave rudly.

Note: You are a human being first before being an Agent (CCE) of Airtel DTH Service.
So please treat your customers precious and be calm while talking to them and yes do take leave if not feeling well on any day. So that customers cas have faith in you.

To Airtel DTH: Either provide a better relationship with your customers or leave the business. I hope you have all the capabilities to run this business effectivly. So teach your FTEs to speak politely and give response asap.

Thanks Airtel, Hoping a good future and better Customer relationship and ofcourse a better reply instead of repeated one next time.


...
I feel sorrow when I see such type of complaints against you...
You were a great company and must remain great forever.

-------

Plz plz plz plz improve your market value in DTH field also. I know you can do it.


[protected]
Bye...
Your Well Wisher

[protected]

Please do reply this.

Hi..,

I am Gopal raje urs.B from Mysore and my AIRTEL DIGITAL TV customer id is [protected]..,

I had registered a complaint on[protected] regarding non functioning of my Airtel DTH(STB).., and i was acknowledged with a service request number 1636784 on my registered number ([protected]). and i was assured that the call will be resolved by[protected] before 1.30PM.

Till now no one has turned up and as assured i dint even recieve any call from Airtel.

again I called up Customer Care on[protected] evening 8PM and I spoke to Supervisor Mr.Girish and he assured me that the call will be attended by[protected] before 12 PM.

and[protected] at 5 PM i spoke to one more Supervisor Mr.Chandan Kumar, (reference Number : 1643283) even he assured that a service will come before 6 PM , But result is same, No one from Airtel has contacted or attended the call and problem remains unresolved.

The people sitting in customer care are unable to resolve or transfer the calls to their superiors on questioning they say that the Manager is not in seat. Whenever i call up they say the complaint is still open and it will be resolved within next 24 Hrs.

I really don't how Airtel Company is claiming they work 24x7 when my problem is escalated by 48 Hrs. I was waiting for the engineer on[protected] taking off from office and Airtel service personnels dont have basic courtesy to call up and inform that they are not able to come down.

I never expected such a bad service from a company like AIRTEL

Customer id[protected]

Inspite of having recharged the account in valid time period, some channel was inacctivated. Repeated calls to Customer Care was just to test my level of pateince and harassment to self as a customer.

None of the customer care executives namely Mr. MOHAN could give me valid reason for discontinuation of services and approximate time of resolving my complaint numbers #1698610. They even denied me connecting to their supervisors on flimsy grounds. Prompt action needs to be taken against such individuals and services.

WHEN MY FATHER TOLD HE IS GOING TO PUT A DISH TV WE ARE SO EXCITED .FEW MONTHS WENT THEY TOLD TO RECHARGE WE DID THEN THE THEN FEW DAYS LATER THE DISH DID' WORK

VERY BAD AIRTEL

DANIYA

Airtel DTH — Bad Service, they any how get money before comes to visit

Hello,Guys
after 6 month if there is any issue in you DTH than it will cost you lots ...


Yes, yar... i am calling them from last 5 days, than once they come and told me that you setup box get faulty, you need to repair it and will cost you Rs800, i just start bargain with them and he told me, ok it will cost you 500 and also extend your warranty, i can not understand this, like the problem which cost me 800, how will resolved in 500 + warranty, than i ask NO, so he left and i call someone in surat who is head (someone named with Jayesh), he also deny to repair it without charge and told me that customer care is our boss ( this is first time i come to know that in Airtel, customer care comes at TOP) , i call customer care 2-3 times an than he send me someone around 8:30 PM and repaired it without cost, now what the hell the issue to first guy who come to visit, and another day someone else comes and he replace my set top box , so what the issue with second guy, because it cost me twice ( my set top box is under warrant till 9th March 2010), of service charge, so any how they get 200 from me.

Really bad experience ,and expected from Airtel at least, have mobile, broadband and landlines but DTH is worse experience for me.

my mb no : [protected] is registered with Airtel DTH

My customer id : [protected], cell no. : [protected] (Aurangabad 431001, Maharashtra)

Since last two days I have been contacting / complaining customer centers ([protected] &[protected]@airtel.in ) for non receipt of many channels and setup box problem. They (Customer care executives) are confusing me and giving local dealers' nos which are non existent nor switched-off. My complaints registered vide reference nos 2414832 dtd 15/04/10 & 24211812 dtd 16/04/2010. Local dealers are saying that this is not our job and we would not attend this.

in such a scenario, what a customer would do. Having such a network and setup, no-one would expect so poor response from Airtel. If you are not able to provide services how do you dare entering into business activities of digital tv.Plz. try to resolve it otherwise, i would be proceeding legally.

I fully agree with this.Airtel is giving such a pathetic response. I am also Airtel tv subscriber and having problems with their service. I requested for a deinstallation & reisntallation while i was shifting the home. The local service center person gave 5 times false commitment that enginerr will be coming, but never turned up. They do not know how to talk to customers. Customer center is very poor and i am wondering why there is no higher level escalation is provided by Airtel. Totally unprofessional

AIRTEL DIGITAL TV — POOR SERVICE

I lodging complaints with Airterl Digital TV customer care from last one week and there is no response.

Every time I call customre care and I am being given new date but none of tehir engineer visited to resolve my problem.

I have never experienced such a worst service. Airtel is undoubtly the WORST service provider as far the Digittal TV is concerned.

This is painful to inform you about the worst experience in my life by taking the service of Airtel DTH. The connection has not been established in last 48 hours. I have purchased a new Airtel DTH connection with consumer id [protected]. The set up box has been installed on 2nd May, 2010. I have paid Rs. 999 on 30th April, 2010 for new connection. I have called to your customer care cell and every time i got false promise to get the activation in next one or two hour. I have had a very good image for Airtel with mobile, but the entire image has tarnished in this new experience. You don't know how to respect customer. If you are unable to provide the service, you don't have the right to hard money of people and display the Annual growth of Airtel by misleading people. I have tried to contact your customer care 100 times in last 48 hours, but failed to get a response. Today, I could not even speak to CCE at 12150 as every time the call gets disconnected.

This is my humble request to please return my money and get you set box back. I will be thankful to you.

Thanks
Mukesh Kumar Shaw

I totally agree with the poorest service provided by the Airtel DTH service. My painful incident is that I had paid Rs. 1590 for new Airtel DTH connection on 30th April 2010 using online Credit card and I had been informed on 30.4.2010 through phone (from number [protected]) that my customer ID is [protected] and my connection will be installed and activated within 48 hours. But till today no one has turned up with STB for installation. Today I called the customer care executive at 3.00 pm, but no one had picked up my call. I had also sent a mail to [protected]@airtel.in on 2.5.2010 about this, but no reply.

I do not know whom to contact and totally unhappy with this painful experience from Airtel DTH service. Now I am repenting why I have gone for Airtel DTH service and would be happy if they refund my money.

Regards
Sanjib Das

AIRTEL DIGITAL TV — no response to complaints + false assurances on repairs/services

Dear Sir,
I have an airtel digital TV connection bearing ID [protected]. For past 03 days there has been no signal from the antenna. I registered a complaint bearing no 2659069 on 09 May10 on the cust. care no [protected]. They pormised me that it will be resolved by 1656 hrs on 09 May. At 1700 hrs I called up to ask why it has not been resolved, the cust. care operator mr Asif told me it will be done by 17 30 hrs. But it was not done. At 1800hrs on 09 May I registered another complaint as to why the request has not been resolved (ref no 2662279). I was told that it will be done by 10 May 10. On 10 May I called up the help line . I was told by the cust care operator Mr Sahil that the Engg will visit my place at 1730 hrs. At 1730 when I called up I am being told by the Cust. Care operator Mr Vaibhav that the problem has been resolved from their side and that the problem from my(customer Side) will be done on 11 May10 . It can be seen that they have lied to me all the way from 09 May till now. It is requested that the matter be taken up with their higher ups. Also their contact details be made available to me. Thanking You Sincerely - VB Patil

Agree with the complaint.

airtel dth services — No service - 1 Week

I have Airtel DTH at home and it has been a complete pain to have it. It has been one week since i recharged my account with Rs500 which no has Rs540+ balance. Even then i am not able to view any channel, i have been calling customer service everyday(in total more than 20 times) but have not received any resolution. They keep raising false complains where the number that they provide to call back never works. I am extremely stressed and very tired of this treatment. I tried emailing them but havent received any respone on the email till date. Is there anyone who can look into the matter and get this sorted out....

Shashank
[protected]

Dear sir,
I have purchased Airtel DTH from mollar gate dealer before 2 month. Unfortunately, we are having problem in Modem box past one week. Further i Cal to customer care one week beofre he said pls call the dealer. and i got the dealer phone No:[protected] and then he said it will take two more days.After two days i called him he is not responding to us. I have to cancel the Airtel connection. I am really unhappy with your service. pls get it back your Airtel DTH

Just i want to know how many days taking to clear the customer complaint. 24 hours or 24 days

Really bad experience, and expected from Airtel at least, have mobile, broadband and landlines but DTH is worse experience for me.

Customer Id no:[protected]

Regard,
Farzath basha
My mb no : [protected] is registered with Airtel DTH

I have approached customer care of Airtel Digital TV again on 23rd June at 7.30 am (could not contact earlier due to our workload) and spoke with your executive and assured me that our problem will be resolved

After a long wait we contacted customer care again, we were told that our problem will be resolved shortly and i have given a time for problem resolution, further since 3 days i am calling to customer care but instead of getting solution i am getting a resolution time but no solution. just a assurance that the problem will be resolved.

I have never expected such a bad response from airtel. I request you to resolve our problem asap.

MY Customer ID for Digital TV is [protected]

hi,

This is Thirumal Kumar ( my customer id [protected]).Yesterday 5'Oclock to till now No Signal in Airtel DTH.Aready complaint the customer care that customer care person one of the telephone no is given, that person not responding propely ( mutah swamy [protected]).Please my set box converting the signals ASAP.

Thanks & Regards
M.Thirumal Kumar
[protected]

I'm a customer on Airtel Digital DTH since Dec 2008. Now i think i made a mistake by going to Airtel. My customer ID is [protected].Recently (24/06/10) i started getting lines on the pictures on all the channels.I lodged the complaint to customer care on the same day (complaint # 3135397). No follow up from customer care. Daily i used to follow up and get new complaint no.(last 3154889 dated 27/06/10). The customer care executive promised to get the problem resolved by 28/06/10.
On 28/06/10, the engineer(ph [protected]) came and told adoptor is faulty. He was supposed to get the replacement in evening. In the evening another engineer(ph [protected]) came and fit the mis-matched adopator which made the set top box blank. He went to bring suitable adoptor and promised to come in an hour.But has not come and picking up the phone The problem has been aggravated and AIRtel engineers are not answering.

Poor and reckless attitude from Airtel Digital, which was unexpected. Now i'm thinking to take action against them for the mental harassment.

Manoj Sharma
[protected]

My Customer ID is [protected]. I have connection with Airtel ditital TV for last 8 months. When I asked for new connection, the service provider immediately came and installed it. But After that when I had problem with blank screen, I repeatedly called for their service, but nobody came and solve my problem. I am facing the problem for last 1 week. Whenever I called, they said somebody will come at 9 O' clock, when I called at 10, they some will come at 2 .P.M and when I called at 3 PM, they said it will be solved by the end of the day and it continues like that for 1 week. After that being frustrated with Airtel service I called for cancellation my account and I had 650 RS in my account which I am also not getting refund. I am really fed up with there customer care and services in kolkata. Today finally they have accepted my cancellation request

AIRTEL DIGITAL TV — Bad Services

This is Amit Kumar Pandey ,A/C no. [protected],a subscriber of Airtel digital tv ,in last month 25th may 2010, I reallocated my Digital TV to Satna from Indore and deinstall request was logged to your call centre from Indore,in 22 june,2010 I went to the local distribuor of Airtel named Hind Electronics ,(Till My Acconunt was suspended)and requested for installation but the distributor was suggesting that If I pay him 250 re. cash he can give me services for installation ,neither I would have to pay 300 re. to Airtel as service charges,for this I opposed him and told him that there are no rules as I know in Airtel to pay sevice charges in cash so I will install money to my a/c,then your distributor told me that after request from Airtel side he will perform the installation and I installed 500re. voucher in my A/c for the service fee and a/c activation,but they didn't come to our place to install the dish,at last I had to do it on my own ,and I had registered more then 4 requests regarding Service activation ,New Recharge ,and bad service related complaints with Complaint numbers 3134780,3147634,3157870,3165360 ,I am making more then 10 calls every day from the day these problem arised ,I am still getting error code
"6 "on my screen although I had recharged new package and daily basis amount is deducted from my A/c for last activetion days,every time I am complaining to the Nodal office Bhopal ,and Satna Executives,I am getting no cooperation from them,no service executives are supporting me into this issue and distributor has made this an self-ego issue ,and stopping executives to support me ,My only question to you is that i[censored]nethical practices will help Airtel to grow ,if personal profit interest of distributor will support a long run success to you where many competitors are providing services far better,or if your customer care channel is good ,as service on cash kinda activities are badly running on and this will help the executives to full there pockets ,nor will help a customer or organization.At last I am requesting you to please resolve my issues as I want to execute a better relation with my service provider company and do not want to be churned or show legal arrogancy.
Thanks !

AIRTEL DIGITAL TV — Poor Services

My Customer ID [protected]. I have connection with Airtel ditital TV for last 8 months. When I asked for new connection, the service provider immediatly come and install it. But After that when I had problem with balnk screen, I repeteadly called for their service, but nobody came and solve my problem. I am facing the problem for last 1 week. Whenever I called, they said sombody will come at 9 O' clock, when I called at 10, they some will come at 2 .P.M and when I called at 3 PM, they said it will be solved by the end of the day and it continues like that for 1 week. After that being frustrated with Airtel service I called for cancellation my account and I had 650 RS in my account which I am also not getting refund. I am really fed up with there customer care and services in kolkata. Today finally they have accepted my cancellation request

NA

Airtel DTH — Bad service

Ipurchased an airtel dtv in feb 2010.my second recharge date was delayed by the local service provider in the month of june and i my account balance went negative and my services were disconnected.after two days my balance was renewed by the local service provider,but my services ware not resumed.
I informed the so called customer care three times in 3 days and in return each i was promised to get my connection back in 24 hours and was given a complaint number.after a weeks patient wait not getting any response from any single person i approached the local service provider and gave him my dtv box and still(after1month) i am waiting for it to get repaired.

AIRTEL DIGITAL T V — VERY POOR SERVICE BY NOT ATTENDING REGISTERED COMPLAINTS

DEAR SIR,
MY SET UP BOX OF AIRTEL DIGITAL TV IS NOT WORKING FOR THE LAST 6 DAYS. I HAD LODGED COMPLAINT VIDE NO. 3202873 ON 03.07.2010 REGISTERED BY MADAM ARUNA , AGAIN REMINDED ON 06.07.2010 REGISTERD BY SHIVAM VIDE NEW COMP. NO. 3234159 . SINCE THEN NO BODY HAS TURNED UP FOR RECTIFICATION. I HAVE AGAIN TALKED ON 07.07.2010 WITH SACHIN AND ON 08.07.2010 WITH MADAM LIPSA WORKING IN CUSTOMER CARE CELL OF DIGITAL TV. MY CUST. I.D. IS [protected] AND REGISTERED MOBILE IS [protected].
YOURS TRULY
R.C.JAIN ( KH- 37, KAVI NAGAR )

Airtel DTH Service — BAD CUSTOMER SERVICE

I am not getting signal from past 15 days,and daily rents are been deducted from my accoun my customer id is[protected], and their customer service is very bad, no one is taking any actions,so please help me regard this matter

i m ruchi i have reg a comlaint on 15 july2010 com no is3308323 he assured me com will be solved till 10.30 am tomorrow no body has come tillafternoon again rang a lady aparna told me with in 4 hrs comp will be solved on 16 july evening again called on customer care he told me to call dealer i tried 10 no given then i talked to mrs thukral[protected] he told me we r dealers we r not responsible 4 that i reqested then said tomorrow iwill send a boy and ask him service center no. dont call him again when no body has come i call him again he didnot pick ph finally at5.30 pm a boy has come went on terrace comes with in a min ask 100rs for doing this i refused then he said account se cut jayege one more thing i want to tell u that from last 3 days we dont have network but they r substrating charges my cust id is [protected]

AIRTEL DIGITAL TV — extremely poor service response from Airtel

I purchased settop box from Airtel with customer ID [protected] which was installed at my home on 07/06/2010. Right from the installation it was intermittently giving problems which used to get resolved after restarting the STB. The same was communicated to the local dealer without any action from his side.On 17/07/2010 I raised a compalin with Airtel customer care with service request no.3322295 that most of the channels are not coming. I was given a tel. no. and after making countless calls the technician turned up and took the STB for testing which was returned only after making again around 10 calls. The very next day I experienced the same problem which is continuing throghout the entire week till today (24/07/2010). There is absolutely no response from either Airtel or the service dealer. Now I am at my wits end and completely frustrated by the total apathy shown by this organisation.

Distorted picture in channel colours,sony pix,MGM english for past 3 months.Reported to customer care during call recieved about new tariffs of economy pack.Assured by the same about rectification of defect at the earliest.
Complaints to Mr.sandeep-[protected] and Mr sunny[jassur]-[protected] even after giving ample time and opportunity were not attended and niether was any complaint no. issued.
Request to intervene immediately.

Cust ID - [protected] (Bangalore) - very very bad service - never expected this from Airtel
I too having a Airtel DTH connection. I took it through the offer Rs.999/-. I selected south super value pack where they offered 112. I was happy that it had all the malayalam channels and one top up which i can select from the list. This list had Tamil, Kannada and Telugu. I was using it for around four months and one day i was not able to see few malayalam channels. I called up the Customer care and they said the channels which i am referring is part of malayalam top up. I could not understand and went and looked at the web site there it had 107 channels only instead of 112. I got what they did - they just removed few malayalam channels and created a new top up and says i have to pay for it. I told them that this is not what they offered me when i took this connection and how can u change it. But customer care guys were smart and says it is only having 107 channels. I got to escalate this issue to Airtel but i got it fixed twice but it goes back to the old situation again after a month. At this point i am not using it... don t waist your time with this CC guys. and all south indians go for Sun Direct where all the major channels are free...

Yes, Sir you are right,

I am also not satisfied with customer care service.

Respected Sir,

I am Jigar Shah, I have customer of Airtel Digital TV Since 2009.i registered my complaint with Airtel Digital TV On Date: 10/01/2011 regarding remote control not working.

I received reply by mobile from Digital TV On 16/01/2011,They provide address of dealer in Bina M/s Mahavir Agency,Badi bajariya( Mr.Amitkumar Jain ).Digital TV Officer told me u buy new remote The remote Cost is Rs/-150 but dealer want Rs/-200 without bill & dealer behavior is very very poor. They told me who is Airtel Digital TV i[censored] Required Remote u pay Rs/-200 either u goes and complaint against me anybody I don't care.

Kindly requested to you please strict action against the dealer.

Thanks with Regards

JIGAR SHAH
Mb:[protected]
:[protected]

Airtel Digital — airtel dth service poor

Dear Sir,

since last 2 nov 2010 days, my Airtel digital(DTH) channels are not comming properly I complaint regarding this to customer care of airtel digital TV. bute they just assuring me that your problem will solve within 24 Hrs. but from that complaint date no service eng. resolve my case and not refund my money .

Pl help me
v.p. sharma
[protected]
jalandhar punjab

Disappointment is the feeling of dissatisfaction that follows the failure of expectations to manifest. Similar to regret, it differs in that the individual feeling regret focuses primarily on the personal choices that contributed to a poor outcome, while the individual feeling disappointment focuses on the outcome itself.[1] It is a source of psychological stress.[2] The study of disappointment—its causes, impact and the degree to which individual decisions are motivated by a desire to avoid it—is a focus in the field of decision analysis,[1][3] as disappointment is one of two primary emotions involved in decision-making.[4]
http://en.wikipedia.org/wiki/Disappointment

About Disappointment and Regret


We can describe AIRTEL Digital TV service in only two words as written above. That is the actual service AIRTEL provided to their customers. :(


I, Praful Kumar, customer id:[protected]. Still waiting to activate the AIRTEL DIGITAL TV Service.
Also my complain is closed without providing any solution (Complaint no. 5545600) and again and again I am calling customer support to file a complain every time on 12150. I don't have much time to expend talking with customer support.

I already missed world cup matches and don't want to miss further matches hence I booked TATA SKY today. But as I already paid to AIRTEL Digital TV so I want my money back as well as compensation.

Now I don't want to continue Airtel Digital TV service, so please return my money and please took your DABBA Airtel Digital TV STB by tomorrow. As I am very frustrated and if I didn't get any response from your end within 48 Hr. then I have no choice and will move to consumer court.

Hope to get positive response from your end.

I already sends many mail and calling again and again but didn't get any response, so it is my last mail.


Dear Customer.[protected]@tatatel.co.in,

If Airtel is not able or capable to provide service to your customer/s then why are you offering this type of with every new purchase made from your outlets??? BOSS I can afford a new connection OK I never bought Sony LCD because of free Airtel Digital TV STB OK. So please please please make sure other service provider is capable before offering this type of . You are also not a good service provider as you also never replying back.

I putted content on these link so every one know about .
http://prafulkr.wordpress.com/2011/02/23/airtel-digital-tv-deep-/

Airtel — issues in their service.

I am Suresh KV From Hyderabad my mobile # [protected].

I was a customer of Airtel for the past 6 years, but now i'm facing lots of issues in their service.

I had recharged 32 Rs on 17-Feb-2011(50p all STD & local). But this one is not activated.

Many times I called customer care; this issue is not yet resolved.

In this regards I spend my talk time around 45Rs (Customer care call charges and difference amount)

The following details are given below,

Recharge – Amount – 32Rs, Date – 17-Feb-11, TransID – [protected]

Customer care - Complaint Nos, - (1)CBDPA[protected] – 20-Feb-2011. (2)CBDPA[protected] – 22-Feb-2011, (3)CBDPA[protected] – 25-Feb-2011. (4)CBDPA[protected] – 01-Mar-2011, (5)CBDVS[protected]– 03-Mar-2011,

Please take some action and help me.

Airtel DTH — Bad Services

I done complain three days before in Airtel DTH customer care for no signals in setbox but no body taken any action. Every last three days I had words with them & every time given some time but exicutive was not come & no calls. It is not first time already then have dome same treatment with me in last complain & they taken five days then fortunatly some one came. In another ways every they are deducting amount from my account.

I want my money from company & submit my Setbox + all supporting things which has provided by company. So please take some action against Airtel DTH. It is unaccepted service by Airtel DTH.

Amit Singh
[protected]

Airtel DTH — Bad service

Dear Sir,



My Customer id is -[protected]





Your Dealer Is Provide a Economic Package But many Chenale Is Not saw .

Ihave complained 6 times to customer care ., but no result,

My dealer, he is another ignorant person who has fooled me by refreshing the channel everytime i call them, sometimes not even picking my call, disconnecting the call in the middle, sometime making me sit near tv waiting for the technical support person to be sent.

Please solve my problem otherwise Refund My Amount as soon as possible



CAN SOME RESPONSIBLE PERSON IN AIRTEL HELP ME !!!


I donot why AIRTEL has employed/partnered with such irresponsible persons.





Regards,


Nikhil.G.Pallia
Mo.[protected] ,[protected]
[protected]@yahoo.co.in

Airtel DTH — Airtel DTH bad services

Hi All,

I was long nearly 2 years customer of airtel DTH, recently i shifted to new location and from there problem started, i called nearly 30 times customer care regrading shifting connection. after 30 called some support tech called me and told me coming next day, after 3 days he came and tried to install basically guy was unskill and dosent even know how to install and he let like, after again calling may time some tech came he told me all charges of re install would come around 1000 rps, i was ready to pay that but he too seems doesnt know how to install with internal wiring, i got pissed off and ask disconnection for 10 time till date nobody came, my account was 1000 rps rechage thats just keep on burning, Airtel DTH sucks, Finally i called dish tv and guy installed all connected on time as informed and now happy with Dish TV.

-Anupam
[protected]

Airtel DTH — Airtel DTH service

Hi,

I, Kishor, customer of Airtel DTH with consumer ID [protected], requested addition of few channels on 3/4/2011, for which they have deducted money instantly. When I contacted customer care after 4-5 days they informed that I need to change the antenna direction to get those channels. My question is when they know that I am getting signals from old satellite why they have deducted my money?
On that day itself I requested to change the direction of dish antenna for which they informed me it would get resolved within 72 hours. After that day onwards, every day I get around 5 calls asking for information about which channels I want to add and informing that their engineer would come to my home to resolve the same. one Saturday(I didn't remember exact date) one engineer came to my home around 5:00 PM and he informed that I need to change the antenna to top of the building which takes time, so he informed me that he would come the following day. But unfortunately that didn't happened. Yesterday(3/5/2011) another engineer came and gave me the same reason. Kindly help me to get it solved.
one good thing among this is that they have returned the deducted amount.

Regards,
Kishor.

issue was resolved in the end of feb.
Thanks for your help.

Dear Rakesh,

I would be happy if it was resolved but unfortunately it was not.

Regards,
Kishor.

AIRTEL DIGITAL TV — Poor Services provided

I one of the customer of Airtel Digital TV and My Customer ID is[protected]. On Friday I facing the video related problem, when i call the customer care number and discuss the problem then he reply we can't help you on this time because the technical problem and he say can you call after 1 hour, i say ok. but i call after 1 hour he reply same answer. I call for last 3 days in around 6 to 8 time, then he forward the my complaint on Sunday and he say your problem will be solve at tomorrow before 3.30 pm (Monday). he massage my complaint number and area engineer number i.e. mobile no.[protected]. In morning 11.00 am he pick up my call and he say my engineer reach around 2.00 pm in your home, but his engineer not come to my home, and I call the engineer in 4.00 pm he did not pick up the my call. this is second time, I facing this type of problem.

Airtel digital TV ID No.[protected] has been developed technical problems since three weeks back and complaint to the airtel callcenter (Complaint No. 9514416), After repeated complaint to the concerned authorities and call centre for two weeks. The company sent a technician without bringing any instrument to fix the problems. He promised to come back with the instrument to fix the problem. But he did not turned up and there after again complaint to the nodal officer (Ph: No. [protected]) She told me that she will contact the concerned person for repairing. It is very regret to say that no person came to solve my problem till today. I hope the Airtel Digital TV will solve this problem shortly before I write more complaint in various net.

Dawa

Dear Rakesh Ranga

I am very much regret to say that when i contacted to Dehra Dun Airtel Digital TV services, They told me to deposit Rs. 200 for fixing the problems which is being facing by me for atleast a month due to the reason being that the satellite position has changed and shift the dish to another location. So I think its not my fault. it is the duty of the company to provide me the service without disruption since I have paid the yearly charges to Airtel. so if the company did not fix the problem within few days. then I will stop my subscription and the company have to refund my money or I will have to get some legal advice. Although I have no interest in any legal action. But its my last option and i will be serious about it.

I hope you will consider my matter seriously and take proper action against the defaulter so that the customer will not lost faith in the company.

Hoping for your favorable action sweeftly.

Please mail me if your good self really interested in customer problems.

Thanks
Dawa
Complaint No; 9514416
ID No.[protected]

Dear sir

I am facing problem for the last 3 days.already 2 service persons attended the problem but they can't resolve because of lake of knowledge,shortage of specific tool..e.t.c.still problem existing...pl take action....complaint no.12047361...and my no [protected].....

sareesh

pl take revelent action from higher authority

Airtel — Bad Service and Too many calls!!

Hello sir,

I am an Airtel broadband user and I have service issues for almost 6 months. Every 30 seconds, my internet connection gets disconnected. Since there is no resolution after repeated complaints, I decided to move to BSNL. I have raised the cancellation request on Dec 12th and got the service reference number 8679068.
From this date onwards, I am getting around 1-2 calls every day asking me for the standard set of questions, even after repeatedly pleading to not disturb me.
a) You have raised the cancellation request.
b) What is the issue?
c) We can resolve it today, if it is fine.

I just want to make sure, these calls are stopped and the company should be made accountable and should be punished appropriately for all the unnecessary disturbance created to me.

Please help me out in this request. I can provide you any more details if required. My email id is [protected]@gmail.com

Regards
Sujay

I changed my package to South Value which has a free package with Vasanth TV & Captain TV. I complained on 15th Feb and the call centre people replied that the satillite need to be changed and will send a engineer withing 5 working days. After 5 working days no one turned up. When call centre is contacted they registered one more complaint and after 5 working days again no one turned up. I asked the call centre people if I can talk to higher officials, they denied. Not sure what to do here!

Ramesh ( mob no. [protected])

Airtel DTH Digital TV — Not living up to their commitment

Airtel executives repeatedly called & promised to give 20 days extra on recharging for 6 months. Therefore, I did so. However they did not give any extra day. Frauds.

ID --- [protected]

Airtel DTH Digital TV — poor service, no response, poor call center staff

Customer ID: [protected]

Hi,
If you are planning to purchase AIRTEL DTH digital TV please look for alternatives

1. Even aftre one makes payment you have to RUN aftre them for 15 - 20 days to enable set top box and activate
2. Being a 1.5 year customer , paide annual ULyra pack, yet when my balance was going to 0 no intimation was sent to recharge
3. I check with the call center but they refused to loge complaint
4. One fine day they just CUT the channels and blank out saying NO balance
5. Poor call center staff who refuse to loged complaint and do not give complaint ID.
6. Try calling theior customer care and even if you have loads of patience please be prepared to call 10-15 times while you get dicconnected and then when you are In the call they will not have any details of the call logged in front of them in their CRM system . poor systems
7. No use sending them email at their customer care mail address.. u will gte a auto reply and no respoinse!

If you want to purchase Digital pack PLEASE IGNORE Airtel.
Non resp[onseive company.

regards
Kumar.
Customer ID: [protected]

Airtel DTH — Airtel DTH Services

My Customer ID is[protected]

I am one of the person who is suffering from the harassment of Airtel DTH services.

I recharged my DTH last week, since that day my DTH has never worked. Whenever I called Customer Care to lodge compliant, Customer Care says that their System is down or it is upgrading, they never answer you properly, they keep call on hold for several minutes. The day from where, I am facing problem, no single Engineer has visited my place.

Airtel must see, what they are doing. They are spoiling their image which will lead them to loose their business as well.

I would say, Airtel is a worst service provided. I would suggest you all, better to switch Tata sky or Dish TV...


Swapnil Salunkhe,
[protected]@gmail.com.

Airtel Digital — Extremely poor service

Hi All,

There was no sisgnal in my digital tv and we raised a complaint for an engineer visit , which was comited to resolve within 24hrs.
My req no. was 20208642. Inspite of following up more than 5 times in a day no engineer visited my place.

Then we received a call from the callcenter after asking them to disconnect the connection ,again they asked us to wait for the next day. Most surprisingly they opened a new request (Req no.[protected] since they have to close the req within 24 hrs so that they dont breach their SLA's.
and to show that they are providing an exceptional service.
After this its for sure that I 'am not going to retain my Airtel Digital connection in near future. As for all these engineer visits we are the one who have to pay 100 Rs per visit.
I dont recommend any one to opt for Airtel Digital. All the commitments and endorsements are false.

Souvik

I COMPLETELY AGREE WITH YOU. I HAVE THE SAME PROOBLEM

There was no SIGNAL error code B001 with some of my channels and we raised a complaint for an engineer visit. This coincedentally happened after the system automatically installed an upgrade and it was comited to be resolved within 24hrs.

My req no. is 20234675. Inspite of following up more than 5 times in a day no engineer visited my place.

I'm still waiting for service engineer today when i called i was told they wil charge Rs. 100. For no fault of mine im not sure why im being charged.

I dont recommend any one to opt for Airtel Digital. All the commitments and endorsements are false.

complaint lodged four times since last three month they said that your disc is in balcony so that you have to shift it to the top roof then only you can view clear image we did as they advise but till today we are not able to view t v because images as well as 98% channels are blocked and only two channels are coming with no image.

whenever at any time complain in toll free no they said computer up dation is there so you have to call after two hour and same they repeat each day two three times but not specify time and do not lodge complaint no one has only one work to wait and again and again do same thing.

complaint no 30885809 dated 07/06/13 and [protected] dated 06/06/13 and 30885809 dated 04/06/13 and many more but no one from airtel has asked what problem you have.

Even though i have maid recharge in time and not able to view tv channels who will bear this loss please confirm.

please send tomorrow to engineer to clear obstacle and enable me to enjoy t v program and please add in my package give me extra days as i could not view t v from your falt.

i am waiting for your response please do not hold call to long to wait.

hi
my account no. [protected], i call the airtel service for reinstallation, they connect everything but could not get the signal, so they say that my set up box has burn down and promise to exchange with the new box. but tomo i wait for them and call many times but they say they ll come at 10am 12pm 2pm and so on. they give one no. to call and that guy ll give another no. they keep on rotating the no. but they did not take any steps. so i went to the centre directly to check set up box but no problem in my box.and i went home and check again but its the same with no signal, the day passed again. the next day i keep calling them, they say airtel service ll come at 12 2pm 4pm and at last they just rejected my call without any response.
therefore airtel service is too poor and customer dont prefer this.
please airtel officers take some serious step to the service staff to be very active in the future

Very poor service is being given to me .MY DTH id is [protected] .For the last 40 days same problem error code B001 is continuing and the engineer has charged Rs150/- on two occasions and Rs 200/- towards parts charges for dish .Meantime Hd up gradation is also done is but the problem persists and inspite of various complaints and talking to various executives and service centre at Patna (BIHAR)my complaint is not redressed.Airteis reducing my recharged money without providing services .My problem started from 25th sept 2014 and for the last 5 days I could not view the TV for even 1 hr.

Very poor service is being given to me .MY DTH id is [protected] .For the last 40 days same problem error code B001 is continuing and the engineer has charged Rs150/- on two occasions and Rs 200/- towards parts charges for dish .Meantime Hd up gradation is also done is but the problem persists and inspite of various complaints and talking to various executives and service centre at Patna (BIHAR)my complaint is not redressed.Airteis reducing my recharged money without providing services .My problem started from 25th sept 2014 and for the last 5 days I could not view the TV for even 1 hr.

poor service

STC & Airtel
Location: Gopalganj, Gopalganj, Bihar, India

satdevprasad on Jul 9, 2011
E-Recharge (From STC to Airtel, 11SAR-100 INR)

I am Sending E-Recharge from Saudi Via STC to India Airtel At 8-Jul-11 on 7:00 AM. But till now not get Rechrge in India. (india Mobile No:[protected]. SAudi No[protected].

Message came alreaady as recharged to india number. But not yet recharged in India.

Hi,

I was an Airtel user for past 3 years and my mobile number was +91 [protected] which was a corporate connection. I got a call from customer care saying that air tel has recently launched 3g for better speed in internet usage.I told them to activate this for this month after taking a clarification that the bill will be charged on prorate basis.

My credit limit is only 2500 per month and this April 2011 i received a bill of Rs.4011.On calling to customer care they confirmed that this high amount in the bill is for my high usage of internet .I was not having any clue why the data usage was so high after activation for this 3g.Even though my credit limit is only for 2500 i didn't get any sms or call form air tel that the credit limit is exceed 2500.Now Airtel is harassing me to pay the amount of 6000/- which is no point in it as there is no intimation of the credit usage.

Please help me out of this situation as this mental toucher from Airtel is affecting my life in all the manners. I requested Airtel to clear off the dues on grounds of humanity and the past records I had with them.

Best Regards,
Savinay hande

Hello,

Even though I have cleared my previous bill amt of RS Rs.4011/- as informed by customer care saying that the huge amt of bill was due to the setting problem in my hand set.I have checked the same and from their technical team and made to the default air tel setting.

After making these changes yet I have receive bill amt of RS 4013 again.Their is some serious illegal activity is going in air tel after the introduction of 3g for a 3G enable handset.Air-tel has blindly charging their customer and their is no good service.Law man can not understand the settings of air tel for which we will get discounts.All of sudden air tel has increased my credit limit to rs 8000 from 2500 which was not asked by me.I was informed to intimate any changes by air tel for increasing my credit limit or my bill amt.Their is no conformation for both of them.

When checked with other services provider i got to know that their is no setiing issue for browsing in mobile.Their is only one default configuration.This is only in airtel for which they have to many configuration such as Mobile office, air tel, air tel in.

Please help me out of this situation as this mental toucher from Airtel is affecting my life in all the manners. I requested Airtel to clear off the dues on grounds of humanity and the past records I had with them.

There is no necessary to call .Any thing you that you want to prove you can directly mention in this forum.These air tel people will call and say that they want to maintain these chargers by saying all invalid reasons and close these case without giving any proofs.I[censored] want to prove any this kindly mention the same in writing.

Awaiting for your reply.

I am very much upset with Air-tel behavior and decided not to go for any of the product which is branded as air tel.

I surrendered my digital TV recorder DVR last month. Tech came to my house and took the DVR away, I've an acknowledgement too. I am still getting calls from Airtel IVR for low balance in my account. I am getting atleast 10 calls everyday from Airtel IVR.

Airtel — Unsubscribed Bikinirich Alert

I am an airtel prepaid customer and I am getting a message that
"YOU HAVE BEEN RENEWED FOR BIKINIRICHALERT 3DAY FREE SUBSCRIPTION SERVICE.YOU HAVE BEEN CHARGED Rs 1 FOR THIS" and 1 Rs is daily deducted from my account.I have tried to deactivate this but unable to do so........

I have seen few more complaints regarding the same. but airtel seems to be careless about this.
Even customer care is unable to help ......

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,
Robin k

Airtel — Unsuscribed Bikini re

Sir
Last 3 to 4 week i reacived sms of Bikinichaalerts from 54321 Number of Airtel i do not subscibed this survice and there is no link or other type to unsubscibed this alret so please stop this unwanted sms survice or alerts

AirTel — unsub bikini rich alert

dear sir,
This is my no. [protected] many times i lose my balance in bikni rich alert so plz unsub this service. Thank u

unsubscribe bikini rich alert service
I'm J Sable and my mobile no is [protected] and never activated bikini rich alert service
it has been continuously deducting my balance Rs 5 for last 2 months.
You are requested to refund my all wrongly deducted balance and stop this service immediately.

iam not interested in your subscription service no 64611010 of http://m.igfun.fun.com. past one week two times 10rs they charged me still i dont know how to use the service so pls deactivate my subription pls and do needful thing my mobile no [protected] thk you

I am not downloading single thing from m.igfun.com but you are reducing Rs.10 per day from last week
please DEACTIVATE it IMMEDIATELY from[protected] onwards from my mobile 91-[protected]
Thanking you

hello sir
some days ago I recived a massage from mozook funclub than after that day every day Rs. 10 deducted from my number. I request to you sir if any service are activated in my number please deactivate that service. My phone No. is [protected]

my mobile no is [protected]. i am not using any service from http://m.igfun.com but they regularly charge Rs.10 from my balance. So please deactivate this service.or meri paise vapas kardo plz jo abhi tak charge kiye gaye hai

hello sir i want to deactivate the text based sevice but I dont know the procedure please help me my phone nuber is [protected]. today pls

hello sir
some days ago I recived a massage from mozook funclub than after that day every day 64611010 Rs. 10 deducted from my number. I request to you sir if any service are activated in my number please deactivate that service. My phone No. is [protected].

Please deactivate/Unsubscribe http://m.igfun.com from my mobile. My mobile number is [protected]. I have already contact customer care...

Canel my subscription

hello sir
some days ago I recived a massage from mozook funclub than after that day every day Rs. 10 deducted from my number. I request to you sir if any service are activated in my number please deactivate that service. My phone No. is [protected]. I'll recvest u last 2day pls deactivate my no 64611010 m.igfun.com. (Last recvest u) other wise ill complant u r website in consumer ok bye.

i suscribed unknowingly through internet abt games and ringtones...but 20/rs per day are deducted.code was 7558.my cell no is [protected].plz unsubscribe this service on my mobile no...i will be thankful to u for this.

Sir,
please deactivate/unsubscribe http://m.igfun.com from my mobile.My mobile number is [protected].
Hope you will do the needful.
vrinda.

Sir,
please deactivate/unsubscribe http://m.igfun.com from my mobile.My mobile number is [protected].
Hope you will do the needful.

hello sir,
i am ravi shinde.my mobile no. is [protected]. i don't want to use any service in my mobile.kindly deactivate all the services who has been activate.
thank you

After giving you instruction to unsubscribe/deactivate Subscription Text Based Services.Subscription service on Airtel WAP.Fun Zonehttp://igmobi.com
Airtel carry on sending sms for Rs10.00 charges on my mob no [protected] which at no cost I m going to pay, but do not disturb me by sending agn and agn the same thing on mob no.

Who is committing this crime is no 1 B[protected][protected]-------

Stop it immdly you[protected]

Rajendra Tyagi

Mob No [protected]

this is the request to deactivate igmobi.com as early as possible

airtel/text base service — illigale reducing money

dear sir
i am using airtel connection, i have subscribed text base service, but i have not any benefit by this service. So i want to unsbscribe this service i have complained to airtel custmer care at 121 but still this is not deactvate. Airtel custmer care said to me this service will be deactivate within 24hours but i think they are not sincere about this. I am lossing 10INR per day from my balane. kindly regard my request.

please deactivate your service on [protected] subscription service on airtel WAP.

deactivate my account, unnecessary it cuts Rs 10/day...how? deactivate immediately

BHARATI AIRTEL — IGMOBI

Everyday Rs. 10 is deducted from my account on account of some subscription to igmobi.com to which i have never subscribed. Further, contacting Airtel helpline number 121 also is of no help as the executives themselves are unaware of any such subscription/ service. They only give false promises of solving the problem. Please do the needful. My mobile number is [protected] and my name is Amit.

I'm not making use of this service for a single percent also .I not even visited this website . So please deactivate as soon as possible and refund the deducted money .My mobile number is [protected]. Please Deactivate this igmobi.com(text based service) service for my number .

I'm not making use of this service for a single percent also .I not even visited this website . So please deactivate as soon as possible and refund the deducted money .My mobile number is [protected].

Everyday rs/10 deducted from my account when i am not using Text based services on Airtel WAP my mobile number [protected] Kindly deactivate the service immediatly and also refund my balance

disconnect

Dear sir,

plz deactivate the service of http://m.igfun.com and also the service of www.mozook.com
i already contact the customer care of airtel they said there is no any subscription is start
on your mobile no.

sir,
kindly deactivate this service from [protected]


Thanks
Kumar Abhishek

you Bastered & your all company/family due to this facility of igmobi.com imediatly deactivate this

I had subscribed for textbased service on Airtel WAP through http://igmobi.com.I am losing Rs10/-per day for not using AIRTEL LIVE.Please deactivate this subscription by today. (My cell no is-[protected].)

Dear, Mob: [protected]

this is to inform you that i am the oldest ever custmer of airtel and using airtel connection since airtel services were launched (last 13yrs). my journey with airtel has been pretty good . i have seen the time and happily paid the highest bills of Rs.20000 or more at times when the rates were charged for outgoing as well as incoming calls.
but now i am very disappointed and annoyed with the airtel services as my outgoing gets barred without any notice or any reasoning, for which airtel is bound to deliver. recently, i got the message from customer care regarding my limit mentioning Rs.1000/- only.

IMPORTANT DETAILS :

my mobile no.[protected], was in the name of Vipin dhawan, Director SHRI BEHARI LAL POLYMERS PVT.LTD which is now in the name of Vipin Dhawan, Proprietor, AMS ENTERPRISES...This means that i am still Director in SHRI BEHARI LAL POLYMERS and Proprietor in AMS ENTERPRISES.

MY REQIREMENT AND COMPLAINT :
To continue my previous limit and start outgoing as soon as possible and immediatedly, as i am suffering lot of financial losses because of this hindrance.

Plz, deactivate do not disturb, my numbr[protected], its immidiately.Urgent, stop do not disturb to my numbr, urgent, imidiatly deactive sir, plz, help

I have deacativate my airtell hello tune
pls give me code

Bharti Airtel — www.igmobi.com

i ve subscribed to ig.mobi.com and daily Re1 is getting deducted from my balance.this is an fraud cheating to the customers.please deactivate this immediately from my mobile no [protected]

Please deactivate my land line no[protected]. My mobile number is [protected]. I have already contact customer care

plz deactivate this srvice wap.mobifun.in from my mobile no. [protected]

i want to deactivate 64611015 service charges in wap.mobifun.in

my mobile number is [protected] from 10 days onwards their is a deducation of RS20 from balance even though iam not using the Airtel Live and sending the message like thanks u for using text based service on Airtel Wap.so Please Deactivate my number from Text based service on Airtel wap.

my mobile number is[protected] from 5 days onwards their is a deducation of RS10 from balance even though iam not using the Airtel Live and sending the message like thanks u for using text based service on Airtel Wap.so Please Deactivate my number from Text based service on Airtel wap.

DEACTIVATE/UNSUBSCRIBE THE wap.mobifun.in TO MY MOBILE NO:[protected]

dear sir, miself nitin chandravasi mi id is nitin.[protected]@gmail.com want ti deactivated my airtel connection.the reason is because i m leaving the indore.so please sir accept my request and deactivated the connection.
the land line number we use are 4050782.
nitin chandravanshi
id=nitin.[protected]@gmail.co
mob=[protected]

deactivate text Subscription service on Airtel WAP
my mobile no is [protected]. i am not using any service from but they regularly charge Rs.5 from my balance. So please deactivate this service.or meri paise vapas kardo plz jo abhi tak charge kiye gaye hai

Airtel Complaints - deactivate service on Airtel WAP
deactivate
my mobile no is [protected]. i am not using any service from but they regularly charge Rs.5 from my balance. So please deactivate this service.or meri paise vapas kardo plz jo abhi tak charge kiye gaye hai

Sir,
kindly deactivate text based services for which airtel charging Rs 20 my mobile number is [protected]