| Address: Pune, Maharashtra |
Mr. Inderjit Singh Gill has issued me a Leagl Notice under section 403, 405, 406, read with section 420 of the IPC. I do not know if Mr. Gill has verified the issues before sending the Legal Notice to a common man like me or not. I have been facing issues with Airtel network for a long time, for which I have always registered complaints on Airtel.In, I have been getting emails from Airtel asking my location and giving false commitments to resolve the issues.
After certin time, I had requested to stop the Blackberry Service I was using on my Airtel number [protected] and requested Disconnection of the same number due to continued problems in the Network. I got a confirmation message saying that 15 days there would not be any rent and then I shall get the final bill. I had even paid the last bill. The very next day I got a call from retention department of Airtel requesting not to discontinue the serevices and to use 249 1 paisa all over India calling plan for two months and also got a commitment that the problem will be solved.
Now I feel that I amde a mistake keeping faith in Airtel and continued using the service. Again after a month or two I started giving complaints and reminders and Airtel did not bother to do the needful. Finally I spoke to a Customer Care Executive and informed that I would not pay the bill until I get the solution for my problems.
Now, Airtel is harrasing me to pay the bill. In the mean time, my number was disconnected and whwnever one used to call on the number, heshe could listen to a pre-recorded message saying that this number is not in service. I had spoken to one Mr. Shrikant from Vega Center, Swargate, Pune (Gentleman from the recovery department!!!!) and asked that when the number was not in service, how can Airtel charge a Monthly Rental. Mr. Shrikant after (I guess) verifying my last bill, said that I could pay 500-600 Rs. and do the full and final settlement. Now Airtel is asking me for Rs. 1269.61 + 500 Rs. of the Legal Notice. I was emailing one Mr. Amit Borse, recovery department, Mumbai (The id and contact nos were given by Airtel in one document related to this matter) and all emails were getting bounced..I have the evidence.
Also one more unethical way of harrasment by Airtel was a written notice which said that they would inform my HR department (of the company I am working for) about this issue...FOR WHAT??
Fortunately, I have all the email exchanges and screen shots of the complaints I had registered on the Airtel website as an evidence.
Today, i.e. on 29 April 2010, I spoke to one Mr. Swapnil on the given phone number [protected] in the legal notice, and as expected he suggested me to pay the said amount. To my surprise, when I expressed my concerns, he casually asked me to go to any legal way I can go and said that Airtel is open for this!! I had requested Mr. Swapnil to email me his commitments he had given today on phone such as retention of my number [protected], my other concerns etc before I pay the amount.. Mr. Swapnil had given his email id to me on request...swapnil.[protected]@airtel.in...all the emails are bouncing back!!! I tried calling him on his number almost 15 times...first he didnt pick up the phone, then his number was busy, then again he didnt pick the phone and then one Mr. Arora picked up the phone and said that Mr. Swapnil is busy in a meeting now till evening and he would not be available and then asked me to come down to D wing of Vega Center.
From: Ritikaa Mamik
Date: Friday, March 22, 2013
Subject: Broad Band connection phone no 41069585
To: "Appelate.[protected]@in.airtel.com" <Appelate.[protected]@in.airtel.com>
Cc: amarjyot hundal <[protected]@yahoo.com>
Regarding my broadband land line shifting from B 109 Neeti Bagh to C-20 (Gf) West End, New Delhi 110021.
Tel no is 41069585.
The first shifting request was put in last week of july 2012, another request was made in first week of august for shifting of connection as I shifted my residence on 31st July 2012 and handed over the vacant premises to my previous landlord.
In August 2012, was informed that no tags were available by Airtel in Westend and shifting would not be possible for a month or so I requested cancellation of the said number. Thereafter I was overseas from 20 august - 30 september 2012. I made a few follow up calls for cancellation and I was told it would be done after I cleared all dues.
On the 6th of nov, received a call from Rakesh[protected] okhla airtel office who assured me if I make a payment of 2800 for subscription cost of August / sept/ October 2012, I would get a tag immediately and that our connection would be active next day even though we had not made any further shifting requests. I was unwell and hospitalized and Rakesh was very convincing and assured me the said services would be activated the following day. I had the payment whilst I was admitted in Aashlok hospital, attaching the reciept with payment made. Rakesh then began misleading us and I ve spoke to him on the 7th / 8th /10th/12/ 15th november finally when he Informed me there is nothing he can do and that I should approach consumer council instead of calling him after collecting the said dues from me. I had given a cancellation request but still paid the dues thinking that we would have our preferred network but this has turned into a nightmarish ordeal for me. When I haven t availed services due to non availability of tag, what did I pay for ?
Some of the sms s received -
> airtel alert! The service request 19726346 logged on 04-Aug-12 for your
> airtel fixedline [protected] is now resolved. Status : Closed
>
> (1/2)Namaste! Thank you for contacting us.The reference no.for your airtel
> fixedline [protected]_dsl is 24566046, registered on 09/11/2012 16:33.
> (2/2)We will revert to you by 16/11/2012 16:33.
>
> (1/2)Namaste! Thank you for contacting us.The reference no.for your airtel
> fixedline [protected]_dsl is 24820678, registered on 17/11/2012 10:34.
> (2/2)We will revert to you by 22/11/2012 10:34
Unfortunately the messages from July / august 2012 are no longer available on my phone.
My neighbors moved into C 19 Westend and magically a tag became available for them in December 2012, I guess being an employee with a multiple national tags become available more easily.
The saga continues through february and march 2013, I still don t have a fixed Airtel broadband connection but I m now being harassed and threatened by the staff at Airtel Okhla retention office Phone no [protected] The said legal lady caller Neha has called me a number of times has threatened with going legal and taking action. She has been verbally rude and abusive on a number of occasions. Is she representing Airtel, if yes, she needs to be taught etiquette and how to behave / talk to a customer ( if I can call myself that even when I don t have a installed broadband connection). This calls were like recieving an ultimatum from a goonda ! I don t have the said connection, address has been updated but no services are being offered and I am being harassed for Rs 3600 for subscription etc but I m yet to receive a bill for the said amount.
I have now received a legal notice from Airtel and I intend to pursue the matter in consumer court. This is harassment and now extortion, how else does Airtel justify billing for services not being offered since August 2012.
I no longer would like a connection after this battle and harassment I have endured with a company such as Airtel stooping so low with no ethics whatsoever.
Amarjyot Singh Hundal
[protected]
C 20 Westend
Ground floor
New Delhi 110021