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Airtel Complaints & Reviews

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Chirag Gaglani
from Jamshedpur, Jharkhand
Apr 30, 2010
Resolved
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Address: Bangalore, Karnataka

Strange as it may seem - I am fed up of Airtel Telemedia Services provided by the Varak Group in Mahalakhsmipuram, Bangalore.

As a partner in the firm I had subscribed to Airtel 4 Land lines and a DSL Modem. The Airtel group asked for an advance of INR 2000 for the 4 land lines and INR 1000 towards DSL Modem. I agreed on my part.

After the cheques were issues - they informed that there is no feasability in the place of my business and said that they will refund the amount I had invested with them as advance. I recieved INR 2000 cheque back - but am yet to recieve INR 1000 cheque from them. Its 3 months since I gave them these details ans have not seen sight of this.

Chirag
Aug 13, 2020
Complaint marked as Resolved 
Dear Mr. Chirag,

We were in the process for creating a feasibility for your connection, however the cheque issued by yourself to Bharti Airtel Ltd. has not been presented to the bank & we are arranging to return the cheque.

Will request yourself to continue the faith in Airtel services.
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    sandfire
    from Bengaluru, Karnataka
    Apr 30, 2010
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    Address: Madhya Pradesh

    I am an airtel prepaid customer bearing the number as [protected].I believe according to TRAI rules incoming calls are free for any connection.But i am being charged for incoming calls since a few months.At first i ignored it but not anymore.
    Aug 13, 2020
    Complaint marked as Resolved 
    i also agree with u. im a prepaid airtel subscriber. recently i was charged by airtel for"TAL2ME" services ie NADIRSHA EVENT no:5050515 through incoming call. i picked that call n i disconnected that call. after i received sms that Rs.15 have been charged. i didnt press any other button or * while on that call.

    Beware everyone about thi airtel fraud!
    Why am i being chargeed for my incoming calls in my Airtel prepaid connection??? the customer care executives are not equipped to handle this problem.Where do i go now? Frustrated!!!
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      Samatha
      from Delhi, Delhi
      Apr 30, 2010
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      Address: Mumbai Suburban, Maharashtra

      I am unfortunately a customer of Airtel digital tv and having quite bad experience with customer care executives and the service they give. I had call for 5 times for a single request and each time call will atleast last for 30 min and they just put me on the airtel music(put me on hold). Irrespective of holding such patience, they can not arrange for a engineer who can de-install the dish from my old flat and reinstall it on my new flat. both the flats are 10 min distant by car. No engineer appears on time its been 3 days its on.. still they say they will send the engineer tomorrow which is never ending I think. so, Dont get a airtel tv if you are often shifting!!believe me, you will end in frustration!!
      Aug 13, 2020
      Complaint marked as Resolved 
      I am the "MOST MISFORTUNATE AIRTEL DIGI TV CUSTOMER IN THE WORLD " !! From where do i start ... it has been a nightmare from the day my relationship with AIRTEL began.. wether it is teleco, broadband or DTH .. I think "AIRtel" leaves it all to the AIR to tell the customer how to find a solution to their problems.. I dont even understand why do you guys have a CUSTOMER CARE.. It should be called.. CUSTOMER ??... WHO CARES ???... OR CUSTOMER... I DONT CARE !!...

      For a company who has been scaling up the BRANDING activity & the promoting FOOLISH Promises like recording soaps for the arrogant wife..its high time they start getting their BASICS right..

      My issue is as simple as the spelling of AIRTEL.. i have shifted from Chennai to bangalore & i want someone to come & REINSTALL my AIRTEL digital TV.. You first need to call your so called CALL (or DO NOT CALL ) centre & listen to your boring AIRTEL music which blares away like a crow in your ears for a minimum of 30 minutes for each call.. then you WARN the customer that YOU WILL RECORD THE CALL..& suddenly..everyone forgets to pick up the call..i think they get too tired everyday by PLAYING THE LOUD MUSIC & go off to SLEEP when a customer calls..This is my second week in Bangalore & you guys dont seem to care.. I HAVE A GREAT IDEA.. I will drag you to court & make sure YOU BECOME A NATIONAL SHAME .. I expect immediate revert on my complaint from AIRTEL's end & want my connection to be reinstated with immediate effect before 12 noon.

      Abhay
      [protected]
      Airtel DTH customer call centre is truely pathetic. I wish I had seen all these complaints before I purchased Airtel PVR...they all appear to be true!
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        shejuguru
        from Gurgaon, Haryana
        Apr 30, 2010
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        Address: Thrissur, Kerala

        I have been using Airtel Postpaid for the past 3 years or so. An excellent product but poorest customer service.

        I wanted to change my Mobile number for personal reasons and approached the Customer care, who told the process will be completed in just 6 Hrs.
        So I went to Thrissur Airtel Office near HDFC Bank and gave a written request with the new number and the necessary amount for the process.
        The guy at the airtel office was telling that the process will be taking about Four days to complete. So I immediately contacted the customer care who told the process would not take more than 6 six hours not need to worry.
        Even after 24 hours the number did not change, what a hell is going on at airtel, the higher authorities are not aware of this incompetent staffs.
        Please act now or else you will be loosing a good amount of your customers to other Mobile companies.

        I need my number changed at the earliest .
        Aug 13, 2020
        Complaint marked as Resolved 

        Airtel Postpaid — Poor and Negative Service

        I am a user of airtel for quite a few years. i had an issue of duplicate sim issue as i lost my no. on receiving my sim i was said that the no will be activated with a few hours. i waited for 56hrs yet no response.going back to the authorized dealer who issue the sim....they made me wait for 2hrs 30 mins not because they were busy working but they were busy with their personal stuff. finally i came to know that the entire issue was that they didn't forward my sim details. over that the people on desk state that the customer care people provide wrong information to customers of which they are not responsible. along with people over desk complain each other that they are sick of customers issue, couple of customers have come to there desk multiple times and have same issue..but their issues are not forwarded and they are repeatedly asked to fill up the same form again and again such an unprofessional environment carries

        Airtel Postpaid — POOR CUSTOMER SERVICE

        I had new airtel connection activated on 22 jan 2008 and my no is [protected] since then netwok is only one point and complaint given to customer care 121 and they had given complaint no but no use.my complaint was not attended.hence i had appealed to apellate authority incharge of tamilnadu .No developments.
        AIRTEL is providing poor network poor customercare.I had used BSNL.AIRCELL,HUTCH,and also RELIANCE .Best operator in network and service is BSNL.IF AIRTEL WILL NOT RECTIFY MY PROBLEM I WILL BE SWITCHING OVER TO BSNL
        its the worst service provider i have ever come across in my entire life.From past 2 weels i m unable to make any calls .And if after trying for hours and hours the call gets connected it will get disconnected in few seconds with the amount deducted from your balance.Also the connectivity shows high & good on my phone inspite of that I am not able to get connected.When I try to call up customer care again it does not allow you or give you an option to talk to the representative.You can just browse to the 4th option or sometimes just keep selecting the language for ever.I even tried calling the other cell which was next to me & had a good connectivity it still shows error in connection for hours and hours.During an emergency this can prove fatal.I would advise everyone never go for airtel.Its very very annoying.Its better to switch to other service provider.
        Give me my airtel life time new connection Account Details my new airtel
        number is [protected]

        Airtel Postpaid — providing poor service to customer

        hey, i have an airtel postpaid connection. and i have an data card postpaid connection.actually the problem is, my connection has been discontinue due to negative veryfication. This is done by the man coming to our ntpc dadri township by airtel moblile.he did't got our address .and he has been back to the office and cancelled our connection. And the next day he came to our township and got our home address and did all the adress verification correctly. and now 6 days have been passed my AIRTEL internet service is still is not working because of the mistake of the silly person sent by airtel to verify address.

        I THINK WAT DO I DO..? NOW
        all the mistake comitted by the airtel man nd our connection got disconnected, after the he got verification correctly.

        i am very upset by the airtel service...help me
        my airtel number to be continued [protected]
        billing adrees- b-341 ntpc vidyut nagar ghaziabad.
        I REGRET TO INFORM YOU THE INDECENT BEHAVIOUR OF ONE MR. DHARAM, WHO SPOKE TO ME FROM YOUR MOHALI OFFICE AT ABOUT 18.15 ON[protected].
        IT IS REALLY UNPROFESSIONAL OF A PERSON EMPLOYED WITH ONE OF THE COMMUNICATION GIANTS.
        I AM UNABLE TO UNDERSTAND HOW YOU RECRUIT THIS TYPE OF STUFF, WHO BRING BAD NAME TO THE CO. THEY ARE WORK IN.
        i have connection number [protected] which i have taken at Ahmedabad since i was working as general manager of syndicate bank Gujrath . So on my retirement i intend to settle in karnataka . So when i enquired with your office at Ahmedabad they informed me that i can contact any of your office in the state of karnataka and get a fresh sim by surrendering the present one . When i personally called on your office near R.T.O circle mangalore at about 7 15 P.M on 9 th january . the attitude of all the 3 lady staff who are at the service counter was discoutious . They bluntly refused to issue new sim without address proof even though i showed them my visiting card, pan card and also informed them that for address proof i will get a letter from the mangalore G.M of syndicate bank or the ration card copy of my brother who stays here followed by letter given by him . But all my efforts were invain . So now with heavy heart i have decided to surrender your sim and get from some other company . i just wanted to bring this to your notice as i felt that this is the fate of a top executive of a bank and what will happen to the common man .

        airtel/postpaid — Poor Customer Service

        [protected] is my mobile number. i have lodged a request to the airtel coustomer care to disconnect my line for my personal reason. 11th april onward i have been calling to do so; server updation cant be done was their constant reply. till 17th april their server was in updation and as per the request i cleared out my unbilled and outstanding worth of 4500/ on 20th. the same day a lady namely Uma called up and suggested me change of number (She suggested [protected]) and gave me the confirmation it will be activated in 48 hours.

        it never happend and again i called up the customer care and they said they will escalate my request and gave me the reference number 27265548. i even said if my request is not yet attended i will never even pay a single pie as my bill for the bill to come.

        then a rep called up and said your new number is active, i asked him back when you dialled my old number [protected] and now speaking to me, how could be my other number will be active? it rang bell only then he told me back, sir you asked to change the same number sir by scraching his head i guess. he dropped the phone uttering many sorrys.

        yesterday (4th may) agian i called up to the customer care Ms Bhuvaneswari picked up and she is asking me to go the show room with out even acknowledge the mistakes from their side. she says your new number is not active and you have to go the show room.

        stil my request is not attended.

        i am filing a case against this careless Airtel customer care in Consumer forum for causing mental disturbance and inconveience caused under all the article number possible.

        let them go to any court and let me see them there...
        i am ready for the show...
        Dear Mr Rajesh,
        i am a leading lawyer in chennai city.
        i have dealth with this sort of a case and since you belong to Fernando family i will surly take up this case..


        i have mailed you my address and contact details..
        come to office tomorrow...

        we wil tech them a lesson
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          klubvikram1
          from Noida, Uttar Pradesh
          Apr 29, 2010
          Resolved
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          Address: Ferozepur, Punjab

          Dearest One!

          Greetings from an aggrieved Customer!

          This is Vikram Sethi.I.E Prepaid customer of Airtel. i.e. [protected] or [protected].On 30 Apr.2010's night . I got too many problems from Airtel and that's
          why I had to call to 121 or 198 for making complaints or conduct inquiries.Yesterday, I needed an emergency help from
          customer care Executive.But, what I found was my number was blocked and was unable to talk to customer care executive on 121 and
          198.Due to that I faced a heavy inconvenience and didn't get any help from Airtel. I visited the Retailer and He also was unable to help me
          and told me to contact customer care executive.But CCE was not accessible from both of my numbers [protected] and [protected].

          Then I made a call from a Airtel Postpaid number of any helpful stranger on the road and Talked to customer care executive.He told me I am unable to help you and asked me call to Prepaid helpline and When I told CCE's number is blocked and I need an immediate help. Then He gave a number [protected] and assured me that this will be definitely helpful and soothing experience and you will be able to talk to CCE. But this time too, I was unable to talk to CCE from my AIRTEL numbers and Then I called from TATA INDICOM'S number [protected] and pressed 9 to talk to customer care executive voice says this number is invalid.This time too you got flunked heavily to serve a customer
          and harassed and looted the customer. My 3 minutes from TATA INDICOM got wasted on a PATHETIC 121.

          121 and 198 both numbers are meant to harass and annoy customers. These both numbers are in DOGHOUSE. They don't give adequateoptions and mislead the poor customers.Format is completely designed to nark the customer.It doesn't give a direct option to talk to customer care executive. Its our right to get customer care AIRTEL is legally entitled to serve this 24*7 without any restrictions and why do AIRTEL block CCE numbers???????? What do they think??
          Are we idle or Jobless? And we are fond to call 121 and get TIME-PASS from hellish and most devilish 121 service of Airtel.

          From 10 May, AIRTEL is making this helpline paid.Don't we know its wicked strategy to loot the customers by making an excuse that some insincere customers do time pass on 121 and 2nd feeble excuse they give is that they can't afford the call centre's expenses,
          which is a damn white lie!!! Don't we know BHARTI GROUP needs a huge money on the account of BHARTI- ZAIN deal in south africa.

          Its good to explore business and will make BHARTI GROUP an Indian Multinational that will of course make every indian Proud,But by plundering Indian customers you are accruing money to buy South African company.Its a hall of shame and most denouncingact!!!! TRAI'S Permission to Airtel to loot customers by charging them on talking to CCE is also denouncing! and making the Indian
          consumer more insecure!!! Its absolutely abominating and repugnant act of BHARTI GROUP. But don't dare to forget Portability is about to come and customers will get power once again.

          Your Internet speed is absolutely sucking!!! Some times It takes 3 to 5 minutes to open an already optimized Well-Renowned GOOGLE.CO.IN . Vas services get activated without customer's consent.Balance gets deducted without any sms notice or any message Retailers and AIrtel Relationship
          centers are just for showpiece on the Roads and unable to help and ask to call customer care and what a bloody Irony!!!!!!!!! Customer care number is blocked!!!!!!!!!!!!!! And bloody hellish MISGUIDANCE is given to customer who presses 9 for talking to CCE. An automated voice says'' send sms in 130 characters
          about your problem and inquiry and we will take care your concern with in next 24 hours''And when sends and an SMS to 121 He gets the same annoying menu.Hence its Phone's Battery,Patience,Temper and above all his most precious time gets wasted. In this way Airtel is be fooling and snubbing his innocents customers.
          Who gave a right to AIRTEL to exploit us???????????? If you can't serve us in a decent manner,Then shut the company down!!!!!!!Where can we find a support!!?????

          I know,They will not be able to understand the customer's anguish,Because it didn't happen with them!!!!!! They have n't got in any emergency. Suppose you are in emergency you need AMBULANCE,POLICE,FREIND'S SUPPORT OR DO ANY URGENT E-MAIL and your network sucks!! Then what will you do??? Ofcourse you will try to call 121 to inquire!! But what will you do when by pressing 9 your call gets disconnected and suck your blood badly!!!!! Even Customer care executive was not accessible on [protected] from TATA and other operators.But regret to think that I am barking at a knot (AIRTEL) and I know very well they can't understand our problems until they get trapped in any terrible fix!! Only THE WEARER KNOWS THE WHERE THE SHOE PINCHES!!!!!!! But sorry they haven't worn any uncomfortable shoe yet!! I am sure that when they will recieve this
          complaint an executive on the other side will answer in a lifeless robotic wording.
          WE REGRET FOR THE INCONVENIENCE CAUSED TO YOU'' and his job gets done!!

          Today 30 APR. 2010 at 05:50 A.M., I made a call to 121 and luckily I was able to talk to CCE and On asking He said you can talk only 2 to 3 times a day or in 2 days and if you call again your
          number will be blocked. But when I asked him why this repugnant behavior towards customers?? Somebody must have a genuine or emergency problem? Then?? He said I can understand and its injustice but nothing is in my hand and when I requested to talk to senior one He put me on hold for long time and Call got disconnected from AIRTEL'S side.
          You can see very vividly what a blinking cruddy services AIRTEK is providing!! and I am sure that from 10 May their executives will put us on hold for long time and eat our HARD EARNED MONEY recklessly!!Thousand of customers have gone through these problems. If you search on GOOGLE with keyword AIRTEL COMPLAINTS you will get to know!!!! But AIRTEL'S who cares attitude sucks!!!!!

          I am gonna to write a BIG COMPLAINT to Consumer forum,CNBC TV18'S BEWARE AND OTHER MEDIA. I have no hope from AIRTEL'S Unprofessional and misguiding system! I need a justice.We the consumers want Best!! Due to such devilish acts of yours our country is developING and never gets develoPED.Due to very few insensible customers who call 121 for TIMEPASS, You are not supposed to kill all customers mentally.Your conversations are recorded. Why don't they take serious actions or issue a SMS warning to all customers that If some one talks indecent or improper his connection will be disconnected and then they will have a recorded proof and It will soothe an honest customers.
          Change must be brought to system and stop blocking and avoiding customers. Customer is a King and You treat us like a cut-throat dog!!!Why We Indians always do a compromise!! Don't forget that Airtel is getting paid to take care o[censored]s!!! Its our right!!!


          To sum up, I know best that You will not do anything and I will have to send my complaints to TRAI, Consumer forum and Media for making pressure.
          Whatever! I had to release my frustrations and anguish which I got yesterday from AIRTEL.At least It will make me light and calm and boost my confidence.But sorry to say AIRTELhas been failed in your endeavor and has lost its charm!I am surprised about the CEO Sanjay Kapoor's Interview to economictimes In which he said''our ethos to build a lean and mean organization'' Sorry to say He should have said '' our ethos to build a mean organization''In which they have been successful widely! Congrats to AIRTEL!!

          With my Personal Regards,
          Vikram Sethi.
          AN AGGRIEVED CUSTOMER
          [protected]
          Aug 13, 2020
          Complaint marked as Resolved 

          Prepaid Mobile — fraud conversation by cce

          Dear Sir/Mam.

          This is regarding to fraud conversation done by one of your customer care executive "Gaurav" .

          Yesturdey[protected] I have to recharge my prepaid number with 598 rs. and I make a call to customer care executive(gaurav) at around 4:30 pm to conferm that mey i recharge it through ICICI bank site. He has assured me if I recharge your mobile of Rs 598 I will get 598 Rs talktime. Via internet/ICICI bank also.

          But after successful recharge i had got only 532 rs. after that I have make a call to talk with seniour officer of customer two time both time cce has disconnect my number after here my query. this is indication of airtel such a best brand in india started to make full of customer which is not fare.

          Please go through my all conversation done with cces, and reverse my all 66 Rs.

          Thanks

          AIRTEL AND TATA — HARASHMENT

          Dear Sir

          i port my air tel number [protected] in Tata Docomo last 40 days before but today outgoing barred my mobile number as going in tata care offcice they say this outgoing barred due to bill not paid of airtel company but i already cleared my unbilled amount + 50 Rs extra when i port my number now airtel and Tata Docomo not gave any response plz help for this.

          Regards
          Navin Kumar
          [protected]
          [protected]
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            germanmastiff
            from Kannur, Kerala
            Apr 29, 2010
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            Address: Indore, Madhya Pradesh

            Dear Airtel customer care executive
            i was using my airtel prepaid number since last 3 years and suddenly it has got deactivated 15 days back when i was out of station and since i came today and saw that my sim is not working when i called on my own number someone else picked the phone and started saying bad words and said he got this number issued 15 days back how its possible i dont understand my number is [protected] which is distributed everywhere officially was used regularly and recharged regularly then why it was deactivated and issued to someone else .today in the evening when i called customer care it was by my name in database but when i complaint about it i could see the change after 2 hours that they changed the sim details and database by the name of fraud person who got my sim issued somehow by manipulating with airtel executive i really wanna know how come its possible and how they can issue my old number to someone else?now since i complaint 12 times in customer care they are refusing to take my complaint and not able to provide any solution i m disappointed i m among the first top 20 customers of airtel in indore india and see its happening with me i have 6 mobile and 2 landline numbers if my problem wont be solved i will deactivate and close my all numbers very soon as airtel is cheater and not trustable i hope i get the solution asap else i m very frustrated and disappointed as this number was used by wife since last 2 years ..and now the person who got this number issued is using bad words and insulting us when we called him.its really cheating and fraud how come anybody can issue an active prepaid lifetime number with others name as post paid really shocking and worst services by airtel and no solutions after given complaints online 12 times.airtel is among the worst mobile service provider beware friends they are cheaters and fraud

            Airtel — my prepaid mobile number given to somebody else while it is having a balance of

            My cell no [protected] has been disconnected and alloted to some body else without my consent though it is having a balance of Rs 230.00, which is highly illegal. This cell connection is alloted after proper varification and photograph submission.
            Their customer service does not respond. They always show intentionally engaged or diconnect the line. Their sister services also do not respond. No body is ready to give any alternate no or web site where complain can be lodged.
            I am so fed up that I may get disconnected all other air tel and broad band connections I am having.
            I was always going for air tel no when ever i needed one in my family or for relatives and was having lot of praise for them.
            Probably they have grown very big and do not care for ordinary customer or their managment is not interested in setting their customer services in right interest of the custmers... one can see fall is imminent
            I am using Airtel prepaid since last 1year. And now i got message in the form of NOTICE that your documnet not available. So please your document. But when I talk with call center they told me that Sim Card is not on your name. how it can be possible. So what should i do. I also contact Airtel office, but they also refuse to accept my document.
            my 3 year old sim card is broken how to take new sim card with same no plz tell me
            my no in [protected] i start this no
            please send me information about star this no full detail
            My 5 years old airtel prepaid mobile number issued to someone else
            Dear Airtel customer care executive
            i was using my airtel prepaid number since last 5 years and suddenly it has got deactivated 15 days back when i was out of station and since i came today and saw that my sim is not working when i called on my own number someone else picked the phone and started saying bad words and said he got this number issued 20 days back how its possible i dont understand my number is [protected] which is distributed everywhere officially was used regularly and recharged regularly then why it was deactivated and issued to someone else .today in the evening when i called customer care it was by my name in database but when i complaint about it i could see the change after 2 hours that they changed the sim details and database by the name of fraud person who got my sim issued somehow by manipulating with airtel executive i really wanna know how come its possible and how they can issue my old number to someone else?now since i complaint so many times in customer care they are refusing to take my complaint and not able to provide any solution i m disappointed i m among the first top 20 customers of airtel in Andhra Pradesh india. airtel is cheater and not trustable i hope i get the solution asap else i m very frustrated and disappointed and now the person who got this number issued is using bad words and insulting us when we called him.its really cheating and fraud how come anybody can issue an active prepaid lifetime number with others name as post paid really shocking and worst services by airtel and no solutions after given complaints online 12 times.airtel is among the worst mobile service provider beware friends they are cheaters and fraud
            Sir
            My Airtel Prepaid Mobile No.[protected] is issued to somebody else. How could you people do this to me. I am using this mobile nos since 5 1/2 year my instructment got spoiled so i kept it at home i am carrying my husband mobile with me Please disconnect my number or else disconnect his number I want the result within 24 hours. Please contact me on my another nos. i.e. [protected]

            Airtel Prepaid — number issued to someone

            I was using a Airtel Prepaid Number [protected] recharged with Rs,999/- Disconnected by airtel without any notice or intimation also reissued to someone else within just 2-3 months i want my number back as i am lost my contacts.

            Mukund Phapale.
            [protected]
            Sir,
            I am using airtel no. last thiree years, When I lost my phone, I went to airtel shop to get same no. back, they told me that this is not your sim, it is some body else name. The question rises here. Where is my documents used and how can I get the same no. back? My mismatch I D Phone No.is [protected] Please help me.
            Dear Sir,

            I have an Airtel no [protected] which i took 9 year before and I was using this no upto June 2015 when I planned to go to abroad after 2 years now only I came back to India and i lost the sim and I got the reply that the number was incorrect when tried to call the airtel number

            I have registered this number only to all my govt proofs and certificates.. so if there is anything change I need that number to making correction of the records and proofs..

            So pls kindly do a favour me to retrieve the same [protected] airtel number...

            Contacts
            rajapandi.[protected]@gmail.com
            I have my airtel prepaid number for last 3- years and I have lost it during August 2017 and my social sites n other bank account s are linked with it .. I calledcuadtimer care service too but no satisfactory response was given .. kindly consider the matter as urgent as possible and issue the number again on my name to me .. as my financial n social privacy is being leaked .
            My lost number is [protected] the same which was issued to other person
            Please Request
            Dear sir.
            I have my Airtel prepaid number for last 10 years and I have lost during October 2018 and social sites & other bank accounts, passport (visa ) Kuwait. And so linked with my number [protected] so I kindly consider the matter as urgent as possible and issue the number again my name to me
            My name : T.Eswaraiah ([protected]).
            My lost number is [ protected ] the same number which was issued to other person.
            [protected]@gmail.com
            Please Reactivation my number [protected].
            Eswar Thammisetti's reply, Jan 7, 2019
            Dear sir
            I used these airtel number 9908286220 lost 10 years so now disconnect the number and again Reactivation number
            I protect the number.
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              nitin Gupta
              from Mumbai, Maharashtra
              Apr 29, 2010
              Resolved
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              Resolved

              Address: Uttar Pradesh

              To,
              The Manager,
              Airtel Services

              SUB : Non working of Phone No [protected].
              Phone not working from 20.04.2010
              Dear Sir,
              With ref to my Yesterdays mail in which Mr Jagdish one of your officer having PH no [protected], said that the same No will start working by today i.e on29.04.2010 by 5:30 pm , but the same is not working till now . Further his no [protected] is also switched of after 7.00 pm today .because customer is there to suffer .

              Is there any other person whom I could contact because you are creating a nuisance or are you tring to fool me out.

              I was a regular customer and I was also paying me rental for the whole year in advance .
              It seems that the company is a fraud , if i do not pay bills on due date you charge Interest , are you also going to pay my dues when you have stopped my phone.

              Further I am suffering a lot because of your incompetent staff like Sanjay Singh of your airtel outlet in Arya Nagar , Kanpur , I am going to your office , making calls to you , wasting my time what about the expenses that I will bear on just a simple connection, and it might be a case why should you big officers look in such a small case of pre paid , hardly paying Rs 100.00 a month on recharge

              Sir look in there matters and please make me a written reply whether it is going to work or not or I have to take some legal action aginst it.

              I am giving you a - Mr Jagdish a mail , please go through to it also

              Further give me e mail id of some senior boss ,
              Aug 13, 2020
              Complaint marked as Resolved 
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                N
                NIRLIPTA
                from Mumbai, Maharashtra
                Apr 29, 2010
                Resolved
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                Address: Sundargarh, Odisha

                SIRS,I AM A SUBSCRIBER OF AIRTEL DTH CUSTOMER ID-[protected]. I HAVE COMPLAINED ON 29TH APRIL 2010 FOR ERROR IN RECEIVING SIGNAL WITH ERROR MESSAGE B0001. IN THIS REAGRD I WAS GIVEN A COMPLAIN NO 2579160 WITH A TIME FRAME TO RESOLVE THE ISSUE BY 1.30PM ON 29TH APRIL 2010. AT ARROUND 11 O CLOCK I AGAIN TALKED TO THE CUSTOMER CARE EXECUTIVE TO MAKE ANOTHER REQUEST FOR SPEEDY DISPOSAL OF THE MATTER AND AT ARROUND 11.30PM I RECEIVED A CALL FROM ROURKELA CUSTOMER SERVICE CENTRE Mr.SUKANT MOB NO.[protected] TO HELP ME RESOLVE THE ISSUE OVER THE PHONE AND ULTIMATELY IT ENDED IN FUTILE. THEN THE EXECUTIVE TOLD ME TO TRY AFTER 10MIN AND CALL HIM IF THE PROBLEM STILL PERSISTS.AFTER 20MIN ALSO THE PROBLEM COULD NOT BE RESOLVED AND I CALLED HIM BACK TO CONVEY THE PERSITING PROBLEM ERROR CODE-B0001 NO SIGNAL. THEN HE ASSURED ME TO SEND AN ENGINEER Mr.HAREKRUSHNA TO VISIT AND THE PROBLEM WILL BE RESOLVED, BUT TILL 5 'O' CLOCK NO SUCH PERSON TURNED UP, THEN I CONTACTED THE CUSTOMER CARE CENTRE AND CAME TO KNOW THAT MY COMPLAIN OF ABOVE HAS BEEN CLOSED SUCCESSFULLY WITHOUT RESOLVING MY PROBLEM WHICH WAS SHOCKING TO ME.THEN I TALKED TO THE EXECUTIVE Mr.NILESH WHO TOOK MY CUST ID AND I AGAIN NARRATED HIM THE ENTIRE EPISODE THEN HE POINT BLANK SAID PLS CALL AFTER 1 HOUR AS I AM UNABLE TO ACCESS MY SYSTEM THIS IS DELIBERATELY DONE TO AVOID MY COMPLAIN. WHEN I WANTED TO TALK TO HIS SENIOUR OFFICER HE SAID NO YOU CANT AND I DONT HAVE HIS NUMBER.

                IT WAS A HARASSING EPISODE THAT OCCURRED WITH ME BY THE SERVICE PROVIDER.THEN I REVERT BACK TO THE MOB NO.[protected] AND TALKED Mr.SUKANT AND WHEN I CONVEYED HIM MY APATHETHIC CONDITION AND FOR WANT OF AN SUPPORT ENGINEER ENTIRE DAY I PASSED IN HOME SITTING IDLE WITHOUT ANY ENTERTAINMENT. TO NOTE TODAY WA MY MARRIAGE ANNIVERSARY AND WE COULD NOT GO OUT FOR DINNER OR CELEBRATE AS WE WERE WAITING FOR THE ENGINEER Mr.HAREHRUSHNA. EVEN AT 7PM I WAS AGAIN ASSURED BY MR.SUKANT THAT BY 10 "O"CLOCK NIGHT I WILL DEFINITELY SEND THE ABOVE SAID ENGINEER OR I WILL PERSONALLY VISIT YOU TO RECTIFY THE PROBLEM, BUT TILL 10 'O' CLOCK NONE OF THEM VISITED AND I KEPT ON CALLING THE CUSTOMER CARE CENTRE FROM MY REGISTERED MOB NO.[protected] BUT IT ALL ENDED IN FUTILE AND THE REPLY OF THE COMPLAIN STATUS AS USUAL "CLOSED SUCCESSFULLY'. THEN AT ARROUND 10.30 I CALLED TO Mr.SUKANT FROM MOB NO.[protected] TO KNOW WHETHER I SHOULD WAIT ANY MORE, BUT THE CALL WAS PICKED BY A LADY AND IN REPLY SAID THIS IS MY PERSONAL POST PAID NO SO IF YOU WANT TO TALK TO Mr.SUKANT THEN CALL IN THIS NO AT 10AM TOMORROW.

                WHY ALL THESE ?? AND WHO IS RESPONSIBLE FOR THIS SUFFERRING CAUSED TO ME ?? I WAS HARRASSED AND GIVEN MENTAL TORTURE AND A SPECIAL OCCASSION OF MY LIFE ENDED IN A DIRTY NODE.

                EVEN NOW THE ERROR CODE-B001 SIGNAL ERROR !!! WHEN THIS WILL BE SOLVED ? WHO IS RESPONSIBLE FOR MY THIS SUFFERRING ? I CALL UPON YOUR ESTEEMED AUTHORITIES TO LOOK INTO THE MATTER WITH A SERIOUS NODE AND HELP ME TO GET RID OF MY MENTAL AGONY.

                I FURTHER REQUEST YOUR GOODSELVES TO VERIFYTHE RECORDS AND PUNISH THE CULPRITS AND PERUSE ME THE DEVELOPMENTS IN THIS REGARD.

                WITH REGARDS

                NIRLIPTA P NAYAK
                Aug 13, 2020
                Complaint marked as Resolved 
                airtel dth service is very bad
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                  jankarsharma
                  from Bengaluru, Karnataka
                  Apr 29, 2010
                  Resolved
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                  Address: Bangalore, Karnataka

                  Hi,
                  I had recharged for Rs. 52 for getting SMS benefits on my mobile connection. It's validity is one month. I had recharged this on 28th March 2010. I stopped getting benefit of this SMS pack on 12th April. I registered a complaint in customer care (complaint no.[protected]. They said that they will revert back to me with solution on 16th April. I used to send SMS thinking that I will get my money back once they rectify this issue as they had said this in the beginning. I called them on 19th again saying that it has not been addressed (complaint no. [protected]). They said that it will be done till 21st of April. I still kept sending SMS while I was being charged for each SMS. Each local SMS was worth 50 paise and STD SMSes were 60 paise. I called back to customer care on 23rd April. They said that they can't refund the money. I was shocked. They said that its validity can be increased but they can't refund the balance. So, I stopped sending SMSes and sent only when necessary. They said that it will be done till 28th (complaint no. [protected] and [protected]). I started getting the benefit of free SMS from 28th April.
                  But I have lost more than Rs. 100 in this whole fiasco. I wanted my money back but they did not do it.

                  I have reached a conclusion that this is their new money making scheme. Offer customers some pack which offers free smses. and then stop the service. Customer who is facing this for the first time will do the same thing like me and will end up paying for SMS. They will get good sum of money. Then they will start this again and will extend the benefit for few more days. In between they just made a good sum of money by laundering it. I would like to bring this into notice as I have got to know that they are doing this for many customers and just think if Rs. 100 multiplied by 1000 people (assuming at least 1000 people are using this service and facing problems) they can easily make money worth one lakh. They are looting us in the name of free SMS while other service providers are providing this service at very cheap rates (without doing these cheap activities).

                  I want that strict action should be taken against them.

                  Thanks,
                  Rajesh Kumar
                  Mob. No. [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Airtel — False Messages for E-recharge

                  I have received Identical messages on 2 cell # I own. The messages sent were from "Erecharge" saying "received a payment 420/- on 10/10/2009 at 10:38", which surprisingly quote a receipt # too[protected]. I have not made any transactions on both the # i own, and are postpaid numbers.
                  In past also a severely bad experience was faced due to charges levied on internet usage (internet downloads) from one of the mobiles which were never actually done. Even worst was interacting with Airtel customer care, who were first in denial mode and were forcing me to make payments. Finally after struggle with the customer care, and proving that the mobile from which the downloads occurred were not from the any of the models I possess they reluctantly reversed the charges.
                  For now I want Airtel guys to know that we already have a dial-up internet connectivity from Airtel, and we would never require internet usage on mobile. So please take a note of this and excuse us from all such inconvenience and please act.

                  Airtel — Fake Recharge

                  Hi,
                  I recharged for Rs.52 and i never got the sms package. Airtel never provided the SMS package because of which i lost my last remaining balance. I'd like to also bring to the notice that many pepole are also being ripped off with this scheme. Some times they say its a technical problem or sometimes they say the recharge has never been done. I'd like to bring these tghins to the notice of the officials and i request them to do the needful. Also other Airtel custoumers beware.
                  Regards
                  Vinay
                  [protected]@gmail.com

                  Trans ID :[protected]
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                    S
                    sanchi12345
                    Apr 29, 2010
                    Resolved
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                    Address: Mumbai Suburban, Maharashtra

                    I have charged Rs.20/- as per SMS received from 56060 under servuces from Airtel that "you have for downloading MCpack on http://10.2.34.47/OTA" where as I have not downloaded any thing from this site. I don't have any idea about this site. One complaining regarding the same on 198- customer care number. They are replying only the same that I have been charged for the same. It is surprising that without requesting anything Airtel charges me Rs.20/-. It is their system that by default they do like this and charge to customer.

                    Please do write to Airtel to give me credit of Rs.20/- back.

                    Thanking you,

                    SANCHITA S. C.
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    I have charged Rs.20/- as per SMS received from 54321 under servuces from Airtel that "you have for downloading MCpack on http://10.2.34.47/OTA" where as I have not downloaded any thing from this site. I don't have any idea about this site. One complaining regarding the same on 121- customer car number. They are replying only the same that I have been charged for the same. It is surprising that without requesting anything Airtel charges me Rs.20/-. It is their system that by default they do like this and charge to customer.

                    Please do write to Airtel to give me credit of Rs.20/- back.

                    Thanking you,

                    Mahesh N.Bhatt
                    Mobile No.[protected]
                    i have also been charged rs. 140 same way. The service is ridiculous.
                    I HAVE CHARGED RS. 40/- FOR MCPACK SERVICE ACTIVATION, I HAVE NOT ACTIVATED IT. I HAVE DON'T IDEA ABOUT THAT SIDE AND I HAVEN'T REQUESTED FOR THAT.
                    PLESE RETURN MY MONEY BACK.
                    THANK YOU

                    DHYANANDRA SINGH
                    MOB: [protected]
                    E-MAIL ID : singh.cs.[protected]@gmail.com
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                      preethirao
                      from Pune, Maharashtra
                      Apr 29, 2010
                      Resolved
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                      Address: Karnataka

                      My Prepaid mob no. [protected] is showing as INVALID from past one week.

                      I have purchased that sim recently (before one month back) and in this period they had bared my incoming and outgoing calls because of verification.

                      After that it was working properly and suddenly it was showing as INVALID.

                      when i called to customer care they told that "your document has not been submitted till now "

                      if document not get then how they did verification. so i have lodge a complaint on consumer court. please reply me to this mail id chocolaty.[protected]@gmail.com
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      Airtel — PROVIDE TO WRONG SIM NO.

                      Dear Sir

                      On date 13/07/2010 my sim card [protected] misplace . i have done complaint to police station & collect to complaint copy on their. All the document submitted on their for duplicate Sim card [protected] but airtel outlet not to provide same sim card provide to me [protected] that is different number. i have submitted to all document for [protected] mentioned on the paper for this no

                      I have to call airtel custmer care but not to get proper response

                      this is wrong tel how many time i will suffer for same number. so i request to you plaese give solution

                      Thanks
                      pankaj singh

                      Airtel — alleged invalid document

                      I got Airtel moile prepaid connection in May 2007 having mobile no. [protected], and have now received a sms ststing that I need to submit the documents in the nearest dist. without writing the date of activation in the form.
                      It is strange as I had submitted all the relevant documents ( including Driving Lisence & photographs), and I am receiving such meesage after 3 years of getting connection. Please let me know what the matter is,
                      from last 4 year i was using [protected], Two months back on mobile it shows ragistration is failed but for reason i am in mumbaai and i am unable to submit document whn i reached in my native palce i go for to submit documet, in that store two there person are so rude not giving proper answer and an i used to call on 999 and 888 they also provide me wrong information each time, the person are rude that not issue but i want my number back you delet my number

                      and to submit document in you store is not first time i think i submited my documet 2-3 time all time after some time due to registration fail problem i have to go for that store in my native place


                      my kindly request is that please give me back my Airtel Mobile Number [protected]

                      plz contaact
                      [protected]
                      sandipk.[protected]@
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                        A
                        arcangel
                        from Hyderabad, Telangana
                        Apr 28, 2010
                        Resolved
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                        Address: Bangalore, Karnataka

                        Hi,

                        I am writing to tell you guys that I am so damn pissed with airtel. I have been calling for the past two days and there is no response to my complaint.

                        I have raised a complaint stating that, re wiring needs to be done (The wire was blocking the front entrance and it had to be moved to the side. I have called last night twice and I spoke to a manager and he claimed that it would get rectified within half an hour and this call was between 2030hrs and 2110hrs (please check your call recordings).

                        This morning I called in for the same issue, the first girl transferred me back to the IVR (Both calls between 0810hrs and 0835hrs) and the second girl by the name Geetha said she would transfer my call to the manager, but the line has been quite for the past 10mins and still no response.

                        I’ve been charged Rs.100 for the service (What service – NO CABLE, the WALL SOCKET not fixed back and it’s just hanging there, No response form anyone). I am very very very disappointed with you guys.

                        I am a consumer of Airtel DTH, Airtel post paid and Airtel broadband and I have been promoting you guys to my friends and kept telling them that you’re the best, but today I just realized that AIRTEL is one of the WORST SERVICE PROVIDERS YOU COULD ACTUALLY HAVE… thanks for proving my friends right.

                        I want my airtel dth to be disconnected and taken away as I am very very very unhappy.

                        Cust. ID: [protected]
                        Complaint numbers: 2549667 and 2568015
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          justo
                          from Bengaluru, Karnataka
                          Apr 28, 2010
                          Resolved
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                          Address: Pune, Maharashtra

                          Hi ... My Airtel number is [protected]. I have been using this number for more than 6 years now. This is an Airtel Prepaid Friends connection in which the Calling rate was 10p/min for local airtel and messaging 25p/sms. In the month of January I received a message from Airtel stating that if i recharge with Rs. 42 voucher I will have reduced calling charges during Roaming. As I was going to travel out of town I went ahead and recharged with the Rs. 42 voucher to save while I would be roaming. The following day was shock when I realized I was being charged Re.1 / min for calling and also Re. 1 for sms. I immediately called the Call Center to find out the reason. I was informed that I had recharged with Rs.42 so my plan had changed. I got irritated and told them that there was no information about the plan being changed in the message sent by airtel and also the dealer from whom i recharged did not inform me about any such condition. The Call Center executive told me that nothing could be done and told me visit the local Airtel Office. The following day i visited the Airtel Outlet on FC Road only to face more annoying customer service. The person there had no decency to talk and kept avoiding the conversation by telling to send an email to their nodal officer in mumbai. I then decided to write their Nodal officer with all details also including the misbehaviour by the Airtel Executives. I mentioned that they cannot go ahead and change by Plan without informing me. I also informed that though Airtel had a compromised network in Pune and the service isnt upto the mark I was just sticking with Airtel only because of its plan. And this is a very unprofessional way of making modification of service to an old customer like me. The nodal officer replied back stating that as the recharge has gone through nothing can me done. I don't understand how can such big company like airtel do such things. They should mention such details along with the message. This is a complete fraudulent activity by airtel as they are making changes to user plans by misguiding users. I was unable find a platform to bring this into light but now that i have come to know about this website I hope this message is received by the Authorities in Airtel and customers and also create an awareness so that Companies like Airtel don't take everyone for a ride . I guess a lot of people are being misguided by Airtel through wrong information. If anyone can guide me with information about taking up this issue with higher authorities. Thank you.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            Parasu Muralidhar
                            from Perumbavoor, Kerala
                            Apr 28, 2010
                            Resolved
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                            Address: Cuddalore, Tamil Nadu

                            My number is [protected] prepaid. On 25th April 2010 I have received a msg from 54321 stating"thank you for down loading DLFIPL MUMBAIINDIANS GAME from Airtel. You are charged Rs.99/-." Upon contactingcustomercare service immediately I was given case Id of [protected] &[protected] but with no result. I have not applied for any services at any time. If any such is there, kindly give me my application No. with time and date please. I request you to kindly refund the wrongly deducted amount to me within 24hrs of receipt of this mail. If I dont get refund within the time stipulated, I am prepared to take legal action with damages certain.

                            Expecting a positive action from your end.

                            Parasu Muralidhar,
                            Station Master,
                            Plot No.13&14,
                            Mullai Nagar,
                            Kondur Post,
                            Cuddalore - 607 002.
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              smilingrajesh
                              from Mumbai, Maharashtra
                              Apr 28, 2010
                              Resolved
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                              Address: Maharashtra

                              Hi,

                              I had done a Rs.75/- refill on my Airtel mobile connection on April 22nd 2010. After an hour, Airtel guys changed my tariff plan with out any prior information. I have been following up with several customer care executives till date. But, I always got false promises.I have spoken with several Senior Supervisors / officers various times but all in vain.

                              On 23rd April 2010, I spoke to senior officer SANDESH. He took my complaint & accepted the fact that it happened due to AIRTEL'S fault and also apologized stating that I will get my tariff plan back in 48 hours.When I followed up again on 26th, I got an awful reply that Airtel do not provide service to any of its customers on weekend's. This was the statement by another senior supevisor Mr.Mudadsar.
                              This particular gentleman was unable to resolve my query & he forwarded my call to Mr.Naren Patel. As expected, I received false commitments from him too.

                              I am literally pissed up with this kind of support / feedback received from one of the established organization in Telecom Industry. This is simply pathetic & absurd replies.

                              I need to sue Airtel big time.Airtel have cheated me.

                              Please let me know what steps are needed to be taken further.

                              Thanks & Regards,
                              Rajesh
                              Search Engine Optimization Expert
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Hi Rakesh,

                              Have mailed my contact details at [protected]@airtel.in

                              Thanks,

                              Rajesh.
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                                L
                                lucky
                                from Chandigarh, Chandigarh
                                Apr 28, 2010
                                Resolved
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                                Address: Sirsa, Haryana

                                mera demo 2mehina pehla registion failed ho gaya tha . lekin distbuter ne abhi tak swap nahi karwa k diya.kehta hai ke co. ne bina batya nokia pack main act karwa diya.jab ke mera demo 2 saal se mera pass chal raha tha aur main felaxi nikal raha tha.maina asm se baat ke to kehta ke tumara demo nahi nikala ga.jab ke mera demo main 1500rs.pada hai. help me.mera other no.[protected],[protected],[protected]
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                AirTel — Refused to refund excess payment

                                I was having a personal Airtel no [protected] apart from my Airtel CUG no - [protected].



                                I was having some pending dues with my personal number and I paid the same on 30th April 2009 but due to some missunderstandings ( As the last five digits are same "16165" )the vendor deposited my payment of Rs.2500/- in my CUG no - [protected]. When I bring this under their notice they promised me to do the adjustments from their end and ensured me verbaly that there would be no problem for me to face in future.



                                Due to this my dues were still reflecting in Airtel account and they Informed me through their leagal department through a notice dated 6th June 2009 and on this communication I again deposited a sum of Rs. 3044/- ( Including Fine ) against my personal number.



                                Due to above said reasons a Sum of Rs. 2500/- has been updated in my Airtel CUG number [protected].At first they communicated to me that the reversal of the sum can be done only from corporate service provider`s end.

                                at this I contacted to my corporate service provider and didn`t get any support.



                                Now Airtel is not refunding my amount nor they are ready to give any sort of compenciation.They are offering me to repurchase the number and only then they will reverce the amount in the same account.Now when I already have CUG services why should I purchase the old number once again and why can`t they simply refund my cash of Rs.2500/-
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                                  fionn
                                  from Mumbai, Maharashtra
                                  Apr 28, 2010
                                  Resolved
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                                  Resolved

                                  Address: Vadodara, Gujarat

                                  Dear Sir,
                                  I am experiencing very slow speeds on my Airtel Connection. I use internet generally on my mobile phone itself and I have found the speed to be very unsatisfactory. I am using one of the newest Android handsets, rest assured ...the problem is not with my mobile phone. I have the [protected]@Rs98 pack activated on my mobile. But with the current speeds I dont think I will even be able to use 300-400 MB. I am using your EDGE network and to the best of my knowledge the speeds are supposed to be much better than 2-3 KBps than i am getting right now. I suspect you are throttling the GPRS Unlimited plan users. Just to mention than I recently switched to Airtel, from CUG Vodafone plan (for which my company was paying the bills), just so that I can use the internet without hassles. Is this how you plan to get loyal customers?
                                  My phone number is [protected].
                                  Kindly address the issue.
                                  Puneet
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  airtel/prepaid gprs — i have only 4 kbps speed by airtel

                                  i have only 4 kbps speed by airtel
                                  i have many time complen for this way in costomer care
                                  but no result

                                  Airtel GPRS service — speed very slow

                                  AITEL GPRS SPEED IS VERY SLOW. IT IS EVEN BELOW 1000 BYTES. WILL THE COMPANY PROVIDE GOOD SERVICE TO ITS CUSTOMORS. OTHERWISE IT SHOULD SHUT DOWN THE SHOP.

                                  Airtel — Low Speed of GPRS

                                  I am using gprs facilities of Airtel mobile office on payment of Rs.399 per month, through mobile phone sony ericsson w580i. Now the problem I am facing that is of low speed i.e.115kbps. How can I increased upto 512 kbps?

                                  Phone No. [protected]

                                  Airtel — iphone not connected to net

                                  Sir
                                  my iphone wrongly deleted all functions.i had restore at airtel point Bhubaneswar(orissa).now phone is working but there is problem to conect internet it saw:Cellular data survice not activated" since last 7 days i contact costumer care Bhubaneswar but they cant solve it the complain no of customer care Bhubaneswar never worked its hard to contact tham.please help me in this matter
                                  jayesh joshi
                                  +[protected]
                                  i have aproblam low speed of gprs browsing.so sir plz help me

                                  Airtel — gprs speed is too low

                                  iam using the gprs mobile office .the speed providing by the company is too low it is 115.6kbps and company ask that we are providing the speed of 462.6kbps i also contact to customer care but no reasonalble reply is to be given by them my contact no is [protected] if any action not taken immediatly i will have to take some action against you and you will have to refund me the amount which is deducted from my account

                                  AIRTEL/GPRS — slow service

                                  hello sir
                                  i am a airtel mobile gprs service user.the speed of gprs service is very slow of airtel.i use daily 20rs plan, but i am not satisfied from gprs speed of airtel.please please do something to improove ur speed.try to offer monthly use plan at reasnable charge.thanks.
                                  NIMESH TRIPATHI FROM BHUJ, KACHCHH, GUJARAT STATE, INDIA.

                                  airtel gprs package — migrating me to unwanted packages

                                  sir
                                  i am from banglore, enjoying your mobile office weekly package from almost 3 years.
                                  when my MO packages ends you migrate me to another package which i am not requested.

                                  i am un aware of the trap and continue browsing which eat up all the balance in my account.
                                  last month i lost 437 RS and yesterday 200.

                                  i made complaint but no action.



                                  please pay my money back, you cannot chest people like this.

                                  change your soft ware, when my weekly pack expires dont migrate me, if i want gprs i will request you

                                  who is responsible for this, any body there reply me

                                  if i dont have 1 rs in my account you dont let me make a call, and u want to eat up my money how smart
                                  your programmer .

                                  any one to take care this nonsence
                                  reply me

                                  thanks
                                  varghese mp
                                  hi sir
                                  i am airtel user the speed is gprs speed is very low i am no satisafied this speed plz do something to improve speed





                                  lovepreet juj (kurukshetra)(haryana)

                                  india

                                  Airtel Postpaid Card — gprs not working

                                  my gprs was not working form since 22nd of july, i called so many times in customer care but thier response is not good. i have face very difficult problem. so plz solve this problem as erly as possible

                                  Airtel — gprs speed is too slow and poor

                                  dear, sir here in my city ikauna, distt. Shravast. Up east, airtel gprs speed is very slow and durty we are spending per month 450/-Rs. On mobile office internet , but sad airtel gprs speed oh my god too suck and poor, so sir plz take action to improve speed now speed is only 2 to 3 kB/s its too poor , in enable of EDGE gprs service speed have to maximum 30 to 35 kB/s, so sir i request u plz do something. We all of w8ing for response plz take action.
                                  From. Imran ahmad
                                  City. Ikauna
                                  Dist. Shrawasti
                                  Pin. 271845
                                  State. Up east
                                  Contact. [protected]
                                  I am customer of airtel mobile service providers from past 3 years .But nowdays what thy are doing is they starts the hellotune offer and cuts the money ..This is happened 4 times with me and they havnt provide option to contact with the call center executive .So it is difficult to adjust with it.Bcoz they are cheating us they must refund our money and more on that shouldnt cheat customers bcoz this is happened with lots of customers .Many of them shifted to other provider.
                                  The airtel gprs network congested after they introduced the 98 pack. the speed now are very slow...

                                  They are working on the issue but cant resolve it due to large amount of prepaid users using the 98 pack and accessing the tower at the same time...

                                  only way they can improve the speed is by removing the 98 rs internet pack...
                                  Airtel is no;1 network in india and having good coverage area.and new offers.but now wards airtelgprs speed ingesed a little even thow not enough to our needs.we costemers whant to get the maximam speed airtel offering that must concider airtel.
                                  in case of gprs aircel is better speed than airtel.at least whe need airtel overcome them.becose a large amount of peole who tring airtel gprs is reduced day by day du to slow speed conetion.and still standing with only a small hope that good network coverage.if airtel ingrease speed airtel can change nop plan to good rate.for eg;13 rupees (3 days validitty)nop can change into 15 and 3 days validity change to 2 days.and bsnl also having good speed without 3g it self.so i expeting good responding from airel as a regular gprs costemer or a lot of peole who ready to avoid airtel conetion.this is a comen complant we hop a goog responce from airtel the no;1
                                  network of india
                                  Dear sir,
                                  airtel gprs is not giving offerd speed to conumer.and two slow
                                  The problem reported by puneet on 28 apr 2010 is not fully resolved .

                                  In some places the problem is fully resolved, but a lot of customers are still experiencing the problem due to overloaded towers and airtel did nothing to solve this.

                                  I am a postpaid customer.I reported the same problem on march first week 2010 to the nodal officer of kerala Mr Robin. every time i called him he said they are working on the issue & will resolve it in a week. Nodal office told me that the tower i use is over the capacity.

                                  It took 3 months for airtel to make an improvement in the gprs speed.Even after that the speeds are pretty low, it just improved nothing else.

                                  the speed of aitrel gprs before they introduced 98 pack was 160-200 Kbps even in peak time & the speed right now is still below 100 Kbps and highly fluctuating.

                                  The only way airtel can resolve this issue is by Removing the 98rs Gprs pack & upgrade their servers and towers & start the pack again. so that the other customers not get affected by it.

                                  I am now using Tata Docomo for gprs which gives me a speed of 160-180 Kbps even in peak times.

                                  My name : Muneer
                                  Tower i use : Eranhipalam
                                  city : calicut
                                  State: kerala

                                  ph:[protected] or [protected]
                                  i live in chhattisgarh korba i m facing the same problem with 98 pack of 2GB in airtel pre. the speed is toooooooo slow so i call to customer care and complaint for very slow speed they register my complaint & given complaint number 00200200 & said problem is solved in 3 days but they do nothing i m still facing the same problem so i decided if the speed is not improve before 25th june i switch to docomo which provide good speed as my friend said.
                                  Airtel's a great brand but the GPRS is terrible...moreover they arn't bringing 3g to punjab according to the bidding results... cmon guys u call this brand reputation??? why cant airtel do something about simple edge speeds? and if no 3g in punjab airtel is definately gna loose customers in this area...
                                  i am a postpaid airtel customer, Edge speed before the introduction of 98 pack was 160 kps and now its 10-30 kpbs.

                                  i am protesting by not paying my monthly bill till speed come back to the level it was few months ago.

                                  all you guys do the same thing, no bill payment means no revenue, & airtel will learn form it.

                                  use reliance tata idea or bsnl for gprs for good speed. at least they keep the promise of a BIG Brand.
                                  Airtel is the worst GPRS/EDGE service provider, customer service very poor.I was having a low speed problem with airtel.After informing the customer care the speed got even worse.This shows the people there in Airtel dont posses any expertise in solving the problem.I'm getting speeds of 2-5KB/sec of speed after their person from AIRTEL technical team laid his hands.For high speeds with less variations go for BSNL EDGE/GPRS.For good customer service go to aircel, with little less speed but unlimited downloading

                                  AIRTEL/GPRS — Wrong information/negligence of giving service

                                  My problem was that i was unable to use my Yahoo mail on my Mobile i.e in Nokia E71. I was using it later before one and a half month after which i was suffering a hardware poblem for Camera so i dropped in the service centre and i recieved it two days before i.e on 26/11/2010. Finally i inserted the sim and was configuring my mail but my mobile is showing the message for a long time stating that Connecting to server or testing network connection and the i was unable to configure my mail. Now i called up the Airtel Call centre in which a girl was assisting me in rest of the configuration part yesterday i.e on 27/11/2010, i did it and it was not told by her that the airtel doesnt support yahoo.com site as it is the secure site and the user is required to pay $20 yearly for yahoo.com site to be used on my Nokia E71 mobile. she asked me to continue further using yahoo and in the same way also told me that for future problem contact on 12118 for technical issues. now i started using but the same problem was occuring while i am coneecting the yahoo mail it is not getting connected. today i.e 28/11/2010 again to the call centre and had a word with girl and asked me about the problem, itold her and she asked me about my model no, I said Nokia E71. she was not having handset knowledge because she told me that there is two model in Nokia E71 one is Nokia E71 normal and other is Nokia E71 Music but there is no such model as Nokia E71 Music. it was her first mistake. after which she said that yahoo.com is the site which you need to pay $20 yearly and interrupted her that i was using yahoo without paying anything except 98 rupees as my rental for GPRS to Airtel monthly. but she denied my words saying proving there is no such system o[censored]sing it without paying, i was completely upset as i used it later and noe someone is proving that i am saying false and i request her to transfer to a sophisticated technical whose going to guide me and she transfered my call to a guy whose name was Mr. Devendra Solanki and again he said the same words as the second girl but i asked him continuosly to check the updates and give solution as i was using it later also but he didnt did so. and while giving me some information he he get irritated saying that i cant do two work at a time better what i am saying you write that. so this is not a cutomer service part that i am getting after bearing Rs. 98 Rental and even if am not talking of my mail than there is another problem that am unable to use web browser, whenever am calling to a reciepent he gets wrong identification in terms of my number which shows in the recipents mobile screen. i want the output at any cot because they chrged me .0.50paise for per three minute and was talking to them since 15-20 min. that to thrice but still its not working. consumer should be treated properly and should get every updates, output in a positive manner and sholud listen but not interrupt. will be waiting for your positive feedback.
                                  Kindly have my Contact no. [protected].
                                  would like to add one more thing that now I am able to use my yahoo.com site which accoding to the call centre guy was that i cant use. he or the company should be charged for the same and i need a reimbursement for the same. than only from after one will try to give the right customer satisfaction and should be a lesson for all the person or the service provider who are challenging the cutomer about best cutomer service.

                                  regards,
                                  Shridhar Naidu..
                                  hi...i used to prepaid to postpaid connection, goregaon west branch mr.shabas, yet i have not got well service, i have submited all documents dt : 15th of dec, 10. & i also pay your chages. my contact no is [protected].your service is not good.

                                  plz do the needful.
                                  rohit.
                                  [protected]@yahoo.in
                                  i don't like ur staff
                                  Resp. sir/Mam, my no. [protected].

                                  SPEED OF Airtel MO is only 2 kbps


                                  Eirlier i send mail for further as your reply some detail i give belowfor slow gprs speed I m remove memory card, Clear handset memory upto 90% Clear browsing history and cacheRestart your handset Try without memory cardbut still problem persists, initiate further action in this :Place(address): Andheri station and also in Navi Mumbai Vashi.(All Mumbai)Handset model: Nokia 6220 classic(HSPDA 3G). Signal strength: Full (3G) Error message: no error just slow speed.CC SAYS Airtel provide u slow speedplease help me for increase speed ofgprs. otherwise I"ll change operator which is not usefull_helpfull for me like Airtel Best Regards, Jaydeep Patil.[protected].
                                  last month i got download speed upto 25 kb/sec...now only 5 kb...pls resolve the issue...u r leaving no choice other than to switch to vodafone...im living near bhavans college andheri west mumbai.

                                  my airtel number: [protected]
                                  i totally agree with the complaint. i am currently using an iphone 3gs and i tried the 98rs pack on my iphone. It is a shame to use airtel net on a smartphone in my region(punjab). how can even one think o[censored]sing 2gb with such a speed even in an years time???? i had also migrated to airtel from vodafone this year using MNP. now i think i will have to switch again to aircel or some other service provider that provides 3g services in punjab. if the problem is not adressed well in time airtel will lose many customers in this circle...


                                  regards
                                  pushpdeep singh dhillon
                                  [protected]
                                  chandigarh region

                                  Internet — gprs airtel poor net speed

                                  Mobile office

                                  [protected], again i have face same problem. Mobile Office is going very poor speed. again facing same poor speed Internet in my PC. Pls Increase Net speed. please do something. Thanx...
                                  i am useing airtel 2g from 2 year. 6 month before airtel gprs speed 15 to 25 kbps but in this time speed is 2 to 3 kbps only with edge networke. other natworke giving good speed so i use other natworke.ok

                                  your are bad natworke
                                  I m sanjay now i m using a gprs in my mobile .....my gprs download speed is very slow
                                  i complaint many times .....but there is no response

                                  mobile no [protected]
                                  frm last month onwards aftr activatng 3g, nw getting gprs speed in 2g is about 5kbps only in dual mode...very slow...im in madurai, tamilnadu..mobile no.[protected]

                                  AirTel — Very Low Speed

                                  i have purchased an airtel 3g datacard with the following number [protected].They said that i will be getting around 7 MBPS speed but m getting only 60 KBps speed. I feel that m cheated.

                                  AirTel — gprs very slow

                                  Dear,
                                  sir/madam

                                  My airtel gprs very slow and speed 20 kb please sold problem my mobile no [protected] please cont.

                                  Airtel — Unrealistic GPRS Usage

                                  Hi,

                                  Am an Airtel Prepaid User from Bangalore.Recently I received a huge bill amounting to more than 3 K and all it had was charges which were related to my internet usage.I had a similar issue with them last time to for which I made them reduce my bill (which I wasn't quite satisfied with).After this incident i installed a software in my phone which actually keeps a track of my internet usage including the websites i visit and stuff that i download(which i never did).All i do is check my mails and use Facebook.I called up the customer care and they told me that my usage is more that 4 gb for the month. I don't understand that just by checking mails and using FB can usage amount to 4 GB.According my my phones records i have hardly used 100 MB in the whole month. I called up the customer care many times and they took my complaint and they told my that i will be getting a call in 48 hrs which i haven not received yet and it has already been a week.

                                  Please help me with the issue above asap. I can also produce the log generated by my phone if a proof is needed.

                                  Tks
                                  I recently switched to Airtel [protected]@Rs98 which is horribly slow... with this speed i think no body will ever be able to use more than 200 to 300 mb per month. if the company cannot provide the full usage value of the pack to customers, the company is going to really lose out on customers for being fallacious with such unrealistic fraudulent schemes. I feel that the network (Reliance) that i was using earlier was considerably faster than the present Airtel pack that i'm using. I request you to kindly resolve this issue which is really affecting millions of individuals suffering like me out there!!!

                                  Thanks,

                                  Tina
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                                    srinivasa.S.
                                    Apr 28, 2010
                                    Resolved
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                                    Resolved

                                    Address: Mysore, Karnataka

                                    Hi I don't know why airtel is deleting the number which was in use for over 6 months giving silly reasons like the address verification was not correct and the documents were not submitted so on.

                                    I contacted the Mysore Airtel Customer care stating them that my father has purchased a prepaid sim and all the documents have been submitted which was required. They then asked which all documents have been submitted, imagine we have to remember about the documents submitted for over 6 months!. I told that there are a variety of documents like rationcard, votersid, driverslicense, passport, PAN card, and however stated the address given in the SIM card application.


                                    Later they told that the address was not matching and the details are not correct, so they have DELETED(RECYCLED) the number so that cannot be restored. I have given the same number in resumes, to professional contacts, imagine the kind of material as well as professional loss i am incurred with. is there no law in this country?

                                    My number is [protected].
                                    My father Sathyanarayana.S. has purchased the sim with all the requisite documents and address verification done, otherwise the number would not have been in use for 6 months and more!. I have talked upto the level of supervisor Vijayendra in the Airtel Customer Care number, Mysore which cost me over Rs.20. at the end of it all, the problem is not even resolved yet, I want that number to be restored. Kindly can someone suggest the future course of action to be taken.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Dear Friends,

                                    I think these people who replying as the name of Customer Care exicutive in this forum are fake. Dont believ them.

                                    You can try to contact Nodal Officer when Customer Care officials and Relationship officials are fails to accept your reactivation request.

                                    But you should contact them within 3months of your number has been deleted or deactivated.

                                    There is one more authority even if Nodal Officers fails to activate you mobile number back, that is Appellate Authority.

                                    You can go to this following link of Airtel website and select your region to find the Customer Supports:
                                    http://airtel.in/applications/xm/MobileCustomerSupport.jsp

                                    To Find the Nodal officers go to this link: (For eact state there is one Nodal Office available)
                                    http://airtel.in/applications/xm/MobileNodalOfficer.jsp

                                    To Find the Appellate Authority go to this link: (For eact state there is one Appellate Office available)
                                    http://airtel.in/wps/wcm/jsp/html/MobileAppellateAuth.jsp

                                    You can contact the above authority through mobil, mail or in person to rectify your issue.

                                    Infact my number has been activated back after contact Nodal officer and they are very kind to hear you issues.

                                    Thank you,
                                    Karthikeyan Subbiyan.
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                                      venkatchu
                                      from Mumbai, Maharashtra
                                      Apr 27, 2010
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                                      Address: Tiruvarur, Tamil Nadu

                                      Sir i want to know my own number details of airtel prepaid one. Because i am getting lots of abuse calls please i want to solve this my self not to tell any body For ur information i am giving tis address


                                      ([protected] connection on Perambur village post., Thiruvarur dst., TamilNadu)

                                      Please provide me needfull details as incoming and outgoing details of the above number sir
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        Nitin Poojary
                                        from Gurgaon, Haryana
                                        Apr 27, 2010
                                        Resolved
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                                        Address: Mumbai City, Maharashtra

                                        I , Nitin Poojary would like to inform you regarding one of Airtel sale
                                        coordinator who has promised me that he will provide me with data card on
                                        payment of Rs 500. He provided me Payment slip with APS receipt No 231513
                                        .SP/DP no[protected]DST009 , FSO code=01326

                                        FSO name == MANISH/DHIRAJ. FSO Mobile Number==[protected]

                                        Ihave the payment slip record with Name : BHARTI AIRTEL LIMITED and MALAD(w) ,
                                        interface 5Th floor link road office address.

                                        He has also affixed stamp of FARVISION SALES SERVICE, MUMBAI. I am unable to
                                        contact him as he has put his cell in switched off mode.

                                        He was carrying ID card of AIRTEL alongwith him

                                        He has also taken m address proff and voting card details with him. He promised
                                        me he will provide the data card within one day.

                                        Hence i request you to take necessary strict action against him and please
                                        provide me my 500 RS or data card whichever is applicable


                                        Kindly treat this request at earliest as the mentioned sales coordinator is
                                        duping several customers using name of AIRTEL
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        airtel/data card — 0 speeds on card, inability to resolve issue, non-closure of account despite repeated oral and written instruction, continued billing

                                        I purchased an airtel data card last year and right from the very onset I have had very low connection speeds despite all the promises to the contrary made by the salesperson (Abacus Communications, South Extn, New Delhi) and in the literature that accompanies the card. Within a few months the speeds dropped still further, only reaching a maximum of 8-10 kpbs. Despite repeated complaints to 7070, the technical complaint desk the issue was not resolved.

                                        Furthermore, by January 2008, I stopped getting any connectivity whatsoever with the Data Card at my workplace and the customer care executive and the technical help desk alike assured me it was only a temporary problem caused due to over load on the server. At home every time I attempted to use the card it would work until I opened a url and then hang, still connected at 0 speed. If I attempted to disconnect and reconnect, I would have to reload the driver all over again. It is obviously impossible to keep rebooting every time I wanted to move from one webpage to another and so I began complaining. During the course of that month I have lodged complaints at 121, 7070 and the Airtel Relationship Centre from where I purchased the card. No action was taken. After an extremely frustrating month of speaking to ever-changing customer care agents, in February I demanded that my card be discontinued as they were unable or unwilling to fix the problem.

                                        Yet again, no action was taken and I continue to receive monthly bills and daily calls from various airtel officers regarding "pending payments". As there was no usage possible on my datacard and I had requested that the card be discontinued, these so-called pending payments are to my mind highly unethical. Finally, extremely harrassed with the constant calls, I discussed the issue with a Mr Pawan and agreed to pay Rs 1000 Rs as final payment (for whatever little usage I had in terms of trying to get the card to work, finding speed dropping to 0 and then having to reboot the driver) with the agreement that the card would now be conclusively discontinued. A Mr Rawat came to my residence and collected the money assuring me that once this amount was logged into the system that day, Airtel would immediately send me a letter confirming the discontinuation of the datacard.

                                        It has now been 18 days since that day and I have not only not received the letter but also received a new bill for this month. It is obviously not against the scheme (599 rs a month) as the bill for this month is Rs 347.37. I had called Mr Rawat regarding the pending letter on the 7th and he assured me it was being sent to me, there had been a delay in processing the paperwork. I called him this morning and he tells me he is on his way to drop the letter off and the delay was because he was out of town.

                                        I am now exceedingly frustrated and annoyed with Airtel's cavalier attitude towards their customer and with the constant and outright lies told by their agents. I expected a company with the sort of legacy Airtel has to be more scrupulous in their dealings and am highly disappointed.
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