Airtel Complaints & Reviews

I would like to share my experience with Airtel which I hope will serve as an eye opener for other Airtel customers.

I Nitin Grover am an unfortunate customer of Airtel Broadband service my phone no is[protected]. Since July 27, 2011 I have been trying to get my connection disconnected but despite my best efforts I have failed to get the same done.

I have had this connection for last 4 years & have been paying my bills on time on a regular basis. After living in my rented accommodation for 5 years we decided to move house. I called up Airtel for a transfer of my connection to my new address within Gurgaon to my surprise I was told that the transfer will take 22 working days (Whereas TRAI guideline & Airtel Manual of service) has given a 3 day time frame for the same. Hearing this I requested for disconnection of my services. The request was taken & I was issued service number - 1437624. On July 28, 2011 I received a call from the retention department of Airtel who shared that the time frame of 22 working days was given to me because of some software issues & now that issue has been resolved my connection will be transferred within 3 working days. Hearing this I agreed to get my connection transferred. I did not know at that point of time that the Airtel executive was making a false promise to me & those three days will never get over.

Basis the promise made by the Airtel executive I moved my house on July 31, 2011 & waited for my connection to transferred to my new address. To my shock no one called me from Airtel about the transfer of the connection. After waiting till August 11, 2011 I decided enough is enough & got another broadband connection from a different service provider. I also called up Airtel customer care asking them to go-ahead with disconnection since they failed to transfer the connection despite me waiting for more than 15 days.

It was confirmed to me that the connection will be disconnected soon & the fact that the old service number has been updated. Post that day I have written atleast 10 E-Mails requesting Airtel to disconnect my connection yet Airtel did not do anything. I first wrote them a mail on August 12, 2011 when nothing happened I followed up again on August 25, 2011 where I made it clear that I do not wish to continue with the connection yet the only response that I got was an apology mail stating that Airtel will get in touch with me soon. Post that I got a mail stating that my shifting request has been forwarded to the concerned department which was despite me clearly mentioning that I do not wish to continue with the connection. Nothing happened I kept getting calls about shifting connection & on every call I made it clear that even if Airtel gives me this connection free for life i do not want it Airtel did not disconnect my connection & is still charging rental for the same.

I even escalated this matter to the appelant authority of Airtel on September 7, 2011 where i was assured that my connection will be disconnected immediately yet despite assurances nothing happened. I got a call from an executive who tried to retain me but I clearly told him I will not keep this connection even if it free with the amount of harassment that I have gone through. He apologized & assured me the connection will be disconnected with immediate effect. He also shared that the bills which are getting generated after I have raised the disconnection request will be cancelled.

To my shock I have started receiving collection calls from Airtel for payment of bill which is from 7th August to 6th September (I had already made payment for the bill for period before that) which is for the period when i am not even living in that house.

I called up the appelant desk today to ask the status of disconnection of connection to my shock I was told that my service request has been closed (without shifting or disconnecting my connection) as on September 27, 2011 I had agreed to retain my connection at my old address (where someone else is living & Airtel thinks I wish to finance their telephone usage charges) When I told that I have not agreed to any such thing & rather had written 10 mails confirming disconnection the lady Bharti was extremely rude & shared since the complaint is now closed she can't do anything & I need to raise a fresh request for termination of connection. I fail to understand when i gave no consent for continuation of services why should i raise a fresh request?

This is nothing but a ploy from Airtel to continue to bill a customer despite him placing a request for termination & having moved house thus being in no position to use the connection. I have even written to Sunil Bharti yet nothing has happened. Airtel is cheating its customers & its really sad how they have treated me.

God save customers from Airtel.

Regards

Nitin Grover

Dear All,

This is regard to my mobile no portability from Airtel to Tata-Docomo, the requested dossier's was been submitted as on 11.04.2011 to the customer care out let Tata-Docomo, Whereas the same got rejected on 16th of April.2011, reason for the rejection was legal reasons sent by airtel customer care through SMS, But i dont see any reason why the request was been rejected, despite not satisfied to continue with airtel network for last 4 yrs, its so frustrated that I'm not able to get a better service any point of time, and facing a challenge to find out the reason for the rejection, despite giving the right Id,Address proof & 1 photo graph, if that's the case, i don't understand why there is facility available to do porting any point of if customer is not getting the proper service. just to say the that I have been to Airtel out let for the same reason and they confirmed that they will approve my request if I will give once the documents to Tata Docomo with new MNP no. So again the requested dossier's was been submitted as on 27.04.2011 to the customer care out let Tata-Docomo. But It is a mater of regret that still It has not been port out from airtel end which has been confirmed by Tata-Docomo. I don't think it takes such a long time to intimate me about the same, whereas the Turn Around Time is around 7 working days. but i came to know only after 16 days,

Again I went to airtel outlet customer care Koramangala, Bangalore and they told me to process after 3 months(90 days). then After 4 months I went to Tata-Docomo office to port out my airtel No. But When the person of Tata-Docomo is trying to activate this no. they are getting "internal error & please contact airtel customer care". So this problem has already been informed to airtel customer care people 7 times above. Despite that It's not been resoved at all even from my airtel no I can't able to talk to you peole also. This sounds so ludicrous that Airtel does these things with their customer. If i would have known that it takes such a long time to approve it, i would have found a different solution for the same.



This is to confirm you that Please resolve my problem or else I will escalate and will complain in consumer court on a priority basis.



Details provided for MNP is mentioned for your reference.

Name: Jagabandhu Nayak
Mob no: [protected]
Network : Airtel





--

Thanks & Regards
Jagabandhu Nayak
Manager-HDFC Bank
Mob : [protected]
Mob : [protected]
Bangalore-560029

I also had mobile no. from airtel (Kolkata) [protected], which was unused since Mar-2011. For which I already had raised a

request for closing on customer care, which was accepted to be done in one month. But, after April, I started recieving

letters for paying the unbilled amount till date. I made settlement payment of reduced amount as discussed with them in june

by going to the Salt Lake City Centre office. For where I was told to get a settelment letter. As, I have recieved the pending amount which was supposed to be canceled after reduced settlement amount was charged to me.

Its frustrating how a person cannot be trusted and how a brand can stoop down to a level and has employees who harass people

they serve.

sir,
I am Dibeesh.cp my mobile number is [protected] i am using airtel 3g service and i activated 3g data plan Rs.94 0f 150 data . airtel promise to their customers we will assures a speed upto 7mbps but i am getting only 5to10kbps . even 2g connection will not give that much of speed i raised so may complaints through customer care and relationship centers of airtel they only giving Service request till date my problem is not yet resolved , really i am feeling very bad about airtel 3g service and customer support . Airtel is not bother about their customers and they are not ready to solve customer issues . plz any help me how to solve my problem.

i had switched over to a new plan 3 months back and airtel officials had come to my place for changing the plan. i had sent a request for cancellation of my previous plan 3months back at the airtel office,platinum plaza ,bhopal and they had assured that my previous plan would get cancelled within some days but i am still receiving bills for my previous plan uptill now and another bill according to the current plan so i am getting 2 bills but i am using only one plan meanwhile i have been to the airtel office with this complaints 3 to 4 times but they keep telling me that my request have been sent and from next time i will get only one bill according to my new plan only. Now officials keep coming to my place and ask me to pay the bill for my previous plan which i am not using.

call center kabhi nahi lagta hai agar lag bhi gaya to wahi c chat dete hai mere vo 10p/m wali iskim kyu band ho gai?

Hi,

We have terminated Airtel post-paid connection bearing no. [protected] on 6th June 2011 subsequently i have made several calls to your call centre, nodal officer and Appellate Authority still i haven't received any refund even after 140days and don't know how much refund we are going to receive.

My complaint to Airtel Customer care, Nodal and Appellate has helped i don't know when i will get my refund.

Regards,

Vittal Yadav

from
mohnish
identiti mall of mysore
my phone no-[protected]

customer care
as we are a corporate customer your instrument before when installed on 25-9-11 was beetel after a day nisar from airtel came and changed the instrument to binatone.we want the beetel instrument it self.please just check into the matter at the earliest and the solve the problem

regards
mohnish

This is the second time when I am complaining about the services of Airtel pre-paid services. I am using the services of Airtel Since 2007 but never before I have faced it in Gujarat. Now, I am residing in Hyderabad for the last 1 year and during this 1 year, this problem is magnifying like anything. Balance from my Prepaid account is being deducted erroneously regularly. When I contacted customercare for getting the detail of the deduction, they replied that "HUNGAMACLUB-VIDEOPORTAL SERVICE" is active in my mobile, that I didn't know as well. In the last month itself i.e. September 2011, I have contacted customercare between 17th to 22nd and requested for refund of the balance. For first 2 to 3 times the customercare services was responding but thenafter whenever I try to contact, it doesn't get connected. For the de-activation of the service, I have asked the customercare and accordingly they have done it but even after it everyday Rs. 5/- has been deducted from my balance. I have contacted the customercare on[protected] between 10 to 11 P.M. for getting the deduction detail, de-activating the service and refunding the money. Accordingly, they have lodged my complaint and given me complainnt No. ROVAD[protected]. Even after it my problem is still persisting and from 11th october itself everyday Rs. 5/- is being deducted and now whenever I try to contact customercare services it doesn't get connected and I am not able to talk to customercare executive. My problem has got compounded yesterday night between 11 to 11:30 p.m. when Rs. 85/- deducted from my balance with message depicting "Thanks for downloading Hungama Content Game from Airtel" and the amusing part is that I have never downloaded it. So, is this not the deficiency of the services provider that they deducted the balance for nothing and harass the customer? So, at last I urge that all the money which is deducted erroneously should be refunded.

Currently I am a customer of Bharti Airtel and seen couple of time that some of the "Airtel Pack" like "Airtel Gyan" has been activated against my mobile number and deducting money. Upon contact to the customer care executive, the person refund that money as that was deducted and de-activated that service.


But upon check that service was not stopped and the same amount being deducted accordingly. The coplain section was not accepting the complain and the behaviour was not professional.

This needs to be stopped and corrective action too.

My problem is related to my mobile no. [protected]

I have received an sms that I have subscribed for Festival Subscription service from Airtel although I have done anything like that. They have deducted a small balance of rs.3, the issue here is not of amount but of the illegal procedures Bharti Airtel Ltd. is using to charge customer it has been in constant practice of this company for charging customers of foul services which they customers like me have not subscribed for. Also when I called up the customer care they tried explaining me using false code telling me that I have dialed which I hadn't done, also they used very very foul and unacceptable language against me and forcing me to become intolerable and disconnect the call.

I here by request you to please resolve this issue if required I can provide my mobile phone which can be checked for any such calls.

Regards
Vaibhav Chhabra

Sir, I bought a Nokia N8 on 27 Sept. 2011...On the handset box cover there is a label placed of "Enjoy the power of Nokia N8 with Airtel"...Then i opened the Airtel website www.airtel.in to conform the offer....The offer details was present on website also....The offer is

OFFER Details:
Free 2GB 3G data per month for 2 months. Available to Prepaid as well as Postpaid customers.
In 2G circles, where airtel has not launched 3G, customers will get 2GB of 2G data per month for 6 months.

Then i inserted my Airtel sim in my nokia handset and surf internet to check whether the offer is working or not....but after few seconds i checked the my account balance is deducting......So i disconnect the internet and waited for 24 hours....But after waiting for 5 days i contacted to customer care of airtel...The customer care executive give me a Complaint No:[protected] on 5 Oct and said that your complaint will resolve till 11 October before 3 pm....But my complaint was not resolved till 11 Oct...Then i again contacted to customer care and again they gave me the New Complaint No: [protected] and the maximum time to resolve the complaint was 13 Oct 3pm....But my complaint was not resolved till 13 Oct then again i contact customer care and again they gave me the New Complaint No: [protected] on 13 Oct and maximum time was 17 Oct..This time they also said that you will definetly get the benifits in coming 48 hrs...But after 48 hrs i didnt get the benifits i again contact customer care on 16 Oct regarding my complaint and they again gave me a new complaint no and the maximum time was 18 Oct but my problem is not resolved yet....

I also email regarding my complaint on [protected]@airtel.in on 11 Oct and provided the handset IMEI no and my airtel no...In reply they said that your problem will sort out as soon as possible but my complaint is still pending..

So please solve my problem and add benefits to my account according to the offer as i am using the 3G services...Waiting for a positive response..

Thank you.
Ashwani.

dear sir,
i am airtel coustomer from last 6 year to till yet.my sim was not working from 22 augest 20011 to till now.my mob. no. is [protected].now i am facing a problem because incoming call not coming on my mob. no. & also Msg not coming & not sent from my mob.
i called coustomer care so many times but they dont solve my problem.i have change sim 2 times ( simx ),but my sim not start only outgoing calls are active on my sim.
please help me as soon as possible.its very very urgent plz solve my problem immediately
thanking to u,
yours faitfully
yuvraj patil

I have requested for MNP from Reliance to Airtel on 7th of october at Airtel relationship center, Indiranagar. They gave me a new SIM and told it takes 7 days for porting.

On 11th Oct, a representative from airtel called and said the SIM which was given to me won't work for MNP and I need to collect a new one.

As per the commitment time for MNP, by 13th the porting should be completed. But porting was successful on 17th and now the incoming is barred after successful porting.

I then called up the Airtel complaints on 198 and the first Engineer (Md. Sajjad) who spoke to me says that incoming is barred because of incorrect documentation and I should re-submit the documents. I requested for escalation and the supervisor (Manoj) says that it is not documentation problem, and requested me to wait till 24th oct to resolve this problem. When asked for the reason for the issue, he again says I should wait till 24th oct.

I do not get incoming calls to my no now. All my important callers get error message " This is an invalid no". I could never imagine more pain than this. I am not reachable to anyone on my mobile since 15th oct night.

I would like some senior officer to address this issue sooner.

Respected Sir,
I am using airtel gsm number ([protected]), inspite of TRAI guidelines that no unwanted calls and messages will be send from 27th september 2011, I had got numerous messages from airtel company after this date on daily basis. I had already complaint you twice for this but the problem is still unsolved. I am getting frustrated of this and can't concentrate on my studies. Please take some action against this and help me out of this problem.

Dear Sir!

I am Airtel Consumer and for last five times, i have been got my cell recharged by Rs.110/-. Before getting recharged, i confirmed that there was scheme of my Airtel No.[protected] of full balance of Rs.110/- in Rs.110/- but I have not got any of full balance of last five top-up vouchers. I recharged my cell by five times on (1) before 04/10/2011, (2) on 04/10/2011, (3) 11/10/2011, (4) 15/10/2011 & (5) 17/10/2011.

I have also made a complaint on toll free no.121 through customer executive but all in van.

I therefore humbly request you to do the needful please.

Respected Sir,

This is regarding modem issue that i am facing from last Tuesday (11/Oct/2011). Raised an issue on next day(12/Oct/2011) early morning. It's been said that issue will be closed on earliest by 14th Oct 2011. Nobody called me and checked my modem on 12th/13th/14th of October. But my old complaint has been closed by Airtel Technical representative without any confirmation. We raised another complaint on friday (14/Oct/2011) and Airtel customer support said they will solve the issue by 5:30PM same day. But nobody turned back that day also. We called up customer care close 20 times till now. Talked to two supervisors also. Everytime what we hear is , they will come and check it by 8 PM or As Soon As Possible. But noone ever came and check the modem. Without even checking the modem, Airtel technical person claims that it is a modem fault and i have to buy a new one.

Another issue is, i bought the Airtel Beetel modem from Airtel on Last February (06/Feb/2011).
I have a bill given by Airtel technical person. And we have been said that modem is with One year warranty. Now we are facing the issue with the Modem and Airtel claims that Company changed the policy so we can't replace the modem. I understand that company has the right to change its policy but whatever products sold with warranty should be supported. Company should not change that warranty statement. We trusted Airtel statement and bought the modem.

I work from home and because of this issue i have wasted two full days of work and i now commute to a different place for work because of this issue.

Multiple issues:
1. Nobody came and checked the modem status.
2. Airtel technical person closed the issue without confirmation
3. Airtel changed the warranty terms without notice.
4. My product is on warranty and Airtel is not ready to replace the modem.
5. Customer service is very poor.

I want someone to solve the issue and replace my power adapter or modem (whichever is
faulty).

Thanks
McEnroe.


Details in summary:
A/C No: 16157563

Old Complaint: 5529036
New Complaint: 5667852

Issue: Modem not working

Status: Not checked by Airtel Representative

Issue Duration: One week

Modem bought on 06/Feb/2011 from Airtel (Shilpa Tele Services(India Pvt Ltd))

I own 2 postpaid mobile numbers from airtel. i regularly deposit their respective bills on time. Last month i.e on 12th sept 2011 i deposited both mobile bills on one of their outlet in Udaipur (Rajasthan) and thought they are paid, after many days of notification o[censored]npaid bill i called up customer care and asked them to look into the issue as i had already made the payment. They asked me for the receipt numbers. I provided them with one but i was not having the other receipt as i had already submitted it to my company for reimbursement but somehow i managed to get both the receipt numbers and provided it to them. The concerned person i talked to was Ms. Sarifan. She told me she will call up their outlet to confirm the situation as cash was paid for the bills and it should have got cleared within 24 hours of payment. After asking to do so by Ms. Sarifan i provided the mobile number for their outlet where i deposited the bills. Till evening after getting no solution and perceiving a condition where i would be entitled for a late fee as my account was not paid i went to the same outlet and made a query about my bill. This was on 27th sept 2011. The responsible person told me that it will be paid within 15 minutes. The bills were paid within an hour. I received no calls from airtel regarding this issue after that.

This month again i deposited my bills on the same outlet as there is only one alternate option of a distant airtel outlet available.

Bill payment detail for [protected]:
The date was 13-oct-2011.
Bill was paid in cash.
Outlet Name: Agarwal Telecom
Receipt number: 2685
Amount: 750/-
Mode: Cash

Bill payment detail for [protected]:
The date was 13-oct-2011.
Bill was paid in cash.
Outlet Name: Agarwal Telecom
Receipt number: 2684
Amount: 200/-
Mode: Cash

i called up airtel customer care on 15-oct-2011 and gave all this detail to Ms. Sarifan and told her about the same problem arising again. I also asked her about my last complaint status. She told me that the complaint was closed and that a call was given to me for the same telling me that the reason for delay in payment was cheque delay. I asked her that if the mode of payment was cash and mode o[censored]pdation of my account with airtel was cash how could there be a cheque delay and where is a cheque at all involved? she told me that she would look into the matter and asked me for a day's time to call up and talk to their outlet meanwhile i should talk to the nodal officer and provided me his number. The next day i called up again and asked for a resolution the reply Ms. Sarifan gave me was have you talked to the nodal officer? i said no she asked me to talk to him and said he would be able to resolve the issue. I asked her to launch my complain and asked her to provide me with the the complain number to which she said she cannot raise a new complaint if earlier one is not closed. I called up the nodal officer and told him the issue. he asked me for the contact number of the outlet.(i dont understand why hey dont have a contact number of thir own outlet....) i was not having the receipt handy so i told him i will provide it to him in a minute. when i called up again nobody picked up for a long time. in the evening i got a call and the lady name Ms.Heena she asked me if the issue was resolved i replied no and asked her to call me when they have a resolution to my issue which was not only delayed payment but manipulation of my funds for a long time. She said we will resolve your issue very soon and give you a call in half an hour. No calls after that for the day.

Date: 18-oct-2011

Ms. Sarifan called me and asked if the issue was resolved i said no the issue is not resolved and asked her that neither nodal officer has replied on my complain. She asked me to note down my new complaint number and said issue will be resolved by 21st oct 2011. I was now loosing my patience and she added can i go to the outletand request them to make my payment? Now i was not able to tolerate it anymore i asked is this a joke? I asked you to launch a complaint 2days ago and you are doing it now then you don't know the number of your own outlet, and you are asking me to make a request to the faulty person to make a payment which states i am a person who is idle for the whole day.

I have all the receipt copies and the proofs of the payment mode.
concerned persons: Ms. Sarifan (Customer Care)
Mr.Raj (Customer Care)
Mr. Prakhar (Nodal Officer)
Ms. Heena

Please Look into the matter.

Ranjitsingh.

Airtel has charged one time charge in last monthly bill (two numbers that I own) and when complained, advised that they will provide details (Due date was Oct 10th, 2011). So far there is no communication and no clarity related to the charge.
Issue tracking number from Airtel : 39886677
My contact number : [protected]

Details of complaint(Last communication I sent to Airtel on Sep 30,2011)
[protected][protected][protected][protected][protected]-----
Hi,

I got the old statement (from last month) as well as this month's statement for
me to verify. Please find my explanation below.

Number : [protected] - Had a one time charge of 62.21 (in last month's bill -
Aug 2011) for the plan change done in the middle.. which carry forwarded any
outstanding amount from old account to new account.

Number : [protected] - Had a one time charge of 89.56 (in last month's bill -
Aug 2011) for the plan change done in the middle... which carry forwaded any
outstanding amount from old plan to new plan.

Now this month (sep bills)
[protected][protected]
Number : [protected] - you had again included a one time charge of Rs.17.98
stating that it is for outstanding amount from old account to new account ..
but there is not outstanding charge in my account and thus I must say that this
charge is not correct and should be reverted. (If you still feel there is
outstanding give me the break up of the charge)

Number : [protected] - you had again included a one time charge of Rs.42.47
stating that it is for outstanding amount from old account to new account ..
but there is not outstanding charge in my account and thus I must say that this
charge is not correct and should be reverted. (If you still feel there is
outstanding give me the break up of the charge)

I have been been writing to you back and forth too many times giving out all
the details I have and it is totally not acceptable that you say it is
outstanding from old to new, without providing evidence reg what is
outstanding.. and it is totally not acceptable to me..... you should give me
the details else I'll be registering complaint for the same.

Regards
Raju

This is complaint regarding Airtel for not giving me SMS plan which the promise me to give. On 6th oct 2011 I decided to PORT my Airtel no into Idea. before porting Customer care call me and ask reason for same for which i said calling rates and sms rate are not affordable to me, therefor i am switching to idea. On that they offer me a plan in which any airtel ( local ) 10 paise/ mim calling , any other network ( local) 30 paise/min calling, STD 50 paise/min calling and 100 sms daily free. Out of which i didn`t yet receive 100 sms daily free. I made a complaint of same for 3 times and customer care said in next 48 hours problem will be solved. Uptill now no action has been taken 6 to 8 days gone. every time they say now i will forward a complaint and don't know what happen to that complaint. They say you will receive complaint no by sms nor that complaint no is received. Please help me regarding same and take necessary action against Airtel for making false promise and improper service.

Thank You.