Airtel Complaints & Reviews

This is the second time when I am complaining about the services of Airtel pre-paid services. I am using the services of Airtel Since 2007 but never before I have faced it in Gujarat. Now, I am residing in Hyderabad for the last 1 year and during this 1 year, this problem is magnifying like anything. Balance from my Prepaid account is being deducted erroneously regularly. When I contacted customercare for getting the detail of the deduction, they replied that "HUNGAMACLUB-VIDEOPORTAL SERVICE" is active in my mobile, that I didn't know as well. In the last month itself i.e. September 2011, I have contacted customercare between 17th to 22nd and requested for refund of the balance. For first 2 to 3 times the customercare services was responding but thenafter whenever I try to contact, it doesn't get connected. For the de-activation of the service, I have asked the customercare and accordingly they have done it but even after it everyday Rs. 5/- has been deducted from my balance. I have contacted the customercare on[protected] between 10 to 11 P.M. for getting the deduction detail, de-activating the service and refunding the money. Accordingly, they have lodged my complaint and given me complainnt No. ROVAD[protected]. Even after it my problem is still persisting and from 11th october itself everyday Rs. 5/- is being deducted and now whenever I try to contact customercare services it doesn't get connected and I am not able to talk to customercare executive. My problem has got compounded yesterday night between 11 to 11:30 p.m. when Rs. 85/- deducted from my balance with message depicting "Thanks for downloading Hungama Content Game from Airtel" and the amusing part is that I have never downloaded it. So, is this not the deficiency of the services provider that they deducted the balance for nothing and harass the customer? So, at last I urge that all the money which is deducted erroneously should be refunded.

Currently I am a customer of Bharti Airtel and seen couple of time that some of the "Airtel Pack" like "Airtel Gyan" has been activated against my mobile number and deducting money. Upon contact to the customer care executive, the person refund that money as that was deducted and de-activated that service.


But upon check that service was not stopped and the same amount being deducted accordingly. The coplain section was not accepting the complain and the behaviour was not professional.

This needs to be stopped and corrective action too.

My problem is related to my mobile no. [protected]

I have received an sms that I have subscribed for Festival Subscription service from Airtel although I have done anything like that. They have deducted a small balance of rs.3, the issue here is not of amount but of the illegal procedures Bharti Airtel Ltd. is using to charge customer it has been in constant practice of this company for charging customers of foul services which they customers like me have not subscribed for. Also when I called up the customer care they tried explaining me using false code telling me that I have dialed which I hadn't done, also they used very very foul and unacceptable language against me and forcing me to become intolerable and disconnect the call.

I here by request you to please resolve this issue if required I can provide my mobile phone which can be checked for any such calls.

Regards
Vaibhav Chhabra

Sir, I bought a Nokia N8 on 27 Sept. 2011...On the handset box cover there is a label placed of "Enjoy the power of Nokia N8 with Airtel"...Then i opened the Airtel website www.airtel.in to conform the offer....The offer details was present on website also....The offer is

OFFER Details:
Free 2GB 3G data per month for 2 months. Available to Prepaid as well as Postpaid customers.
In 2G circles, where airtel has not launched 3G, customers will get 2GB of 2G data per month for 6 months.

Then i inserted my Airtel sim in my nokia handset and surf internet to check whether the offer is working or not....but after few seconds i checked the my account balance is deducting......So i disconnect the internet and waited for 24 hours....But after waiting for 5 days i contacted to customer care of airtel...The customer care executive give me a Complaint No:[protected] on 5 Oct and said that your complaint will resolve till 11 October before 3 pm....But my complaint was not resolved till 11 Oct...Then i again contacted to customer care and again they gave me the New Complaint No: [protected] and the maximum time to resolve the complaint was 13 Oct 3pm....But my complaint was not resolved till 13 Oct then again i contact customer care and again they gave me the New Complaint No: [protected] on 13 Oct and maximum time was 17 Oct..This time they also said that you will definetly get the benifits in coming 48 hrs...But after 48 hrs i didnt get the benifits i again contact customer care on 16 Oct regarding my complaint and they again gave me a new complaint no and the maximum time was 18 Oct but my problem is not resolved yet....

I also email regarding my complaint on [protected]@airtel.in on 11 Oct and provided the handset IMEI no and my airtel no...In reply they said that your problem will sort out as soon as possible but my complaint is still pending..

So please solve my problem and add benefits to my account according to the offer as i am using the 3G services...Waiting for a positive response..

Thank you.
Ashwani.

dear sir,
i am airtel coustomer from last 6 year to till yet.my sim was not working from 22 augest 20011 to till now.my mob. no. is [protected].now i am facing a problem because incoming call not coming on my mob. no. & also Msg not coming & not sent from my mob.
i called coustomer care so many times but they dont solve my problem.i have change sim 2 times ( simx ),but my sim not start only outgoing calls are active on my sim.
please help me as soon as possible.its very very urgent plz solve my problem immediately
thanking to u,
yours faitfully
yuvraj patil

I have requested for MNP from Reliance to Airtel on 7th of october at Airtel relationship center, Indiranagar. They gave me a new SIM and told it takes 7 days for porting.

On 11th Oct, a representative from airtel called and said the SIM which was given to me won't work for MNP and I need to collect a new one.

As per the commitment time for MNP, by 13th the porting should be completed. But porting was successful on 17th and now the incoming is barred after successful porting.

I then called up the Airtel complaints on 198 and the first Engineer (Md. Sajjad) who spoke to me says that incoming is barred because of incorrect documentation and I should re-submit the documents. I requested for escalation and the supervisor (Manoj) says that it is not documentation problem, and requested me to wait till 24th oct to resolve this problem. When asked for the reason for the issue, he again says I should wait till 24th oct.

I do not get incoming calls to my no now. All my important callers get error message " This is an invalid no". I could never imagine more pain than this. I am not reachable to anyone on my mobile since 15th oct night.

I would like some senior officer to address this issue sooner.

Respected Sir,
I am using airtel gsm number ([protected]), inspite of TRAI guidelines that no unwanted calls and messages will be send from 27th september 2011, I had got numerous messages from airtel company after this date on daily basis. I had already complaint you twice for this but the problem is still unsolved. I am getting frustrated of this and can't concentrate on my studies. Please take some action against this and help me out of this problem.

Dear Sir!

I am Airtel Consumer and for last five times, i have been got my cell recharged by Rs.110/-. Before getting recharged, i confirmed that there was scheme of my Airtel No.[protected] of full balance of Rs.110/- in Rs.110/- but I have not got any of full balance of last five top-up vouchers. I recharged my cell by five times on (1) before 04/10/2011, (2) on 04/10/2011, (3) 11/10/2011, (4) 15/10/2011 & (5) 17/10/2011.

I have also made a complaint on toll free no.121 through customer executive but all in van.

I therefore humbly request you to do the needful please.

Respected Sir,

This is regarding modem issue that i am facing from last Tuesday (11/Oct/2011). Raised an issue on next day(12/Oct/2011) early morning. It's been said that issue will be closed on earliest by 14th Oct 2011. Nobody called me and checked my modem on 12th/13th/14th of October. But my old complaint has been closed by Airtel Technical representative without any confirmation. We raised another complaint on friday (14/Oct/2011) and Airtel customer support said they will solve the issue by 5:30PM same day. But nobody turned back that day also. We called up customer care close 20 times till now. Talked to two supervisors also. Everytime what we hear is , they will come and check it by 8 PM or As Soon As Possible. But noone ever came and check the modem. Without even checking the modem, Airtel technical person claims that it is a modem fault and i have to buy a new one.

Another issue is, i bought the Airtel Beetel modem from Airtel on Last February (06/Feb/2011).
I have a bill given by Airtel technical person. And we have been said that modem is with One year warranty. Now we are facing the issue with the Modem and Airtel claims that Company changed the policy so we can't replace the modem. I understand that company has the right to change its policy but whatever products sold with warranty should be supported. Company should not change that warranty statement. We trusted Airtel statement and bought the modem.

I work from home and because of this issue i have wasted two full days of work and i now commute to a different place for work because of this issue.

Multiple issues:
1. Nobody came and checked the modem status.
2. Airtel technical person closed the issue without confirmation
3. Airtel changed the warranty terms without notice.
4. My product is on warranty and Airtel is not ready to replace the modem.
5. Customer service is very poor.

I want someone to solve the issue and replace my power adapter or modem (whichever is
faulty).

Thanks
McEnroe.


Details in summary:
A/C No: 16157563

Old Complaint: 5529036
New Complaint: 5667852

Issue: Modem not working

Status: Not checked by Airtel Representative

Issue Duration: One week

Modem bought on 06/Feb/2011 from Airtel (Shilpa Tele Services(India Pvt Ltd))

I own 2 postpaid mobile numbers from airtel. i regularly deposit their respective bills on time. Last month i.e on 12th sept 2011 i deposited both mobile bills on one of their outlet in Udaipur (Rajasthan) and thought they are paid, after many days of notification o[censored]npaid bill i called up customer care and asked them to look into the issue as i had already made the payment. They asked me for the receipt numbers. I provided them with one but i was not having the other receipt as i had already submitted it to my company for reimbursement but somehow i managed to get both the receipt numbers and provided it to them. The concerned person i talked to was Ms. Sarifan. She told me she will call up their outlet to confirm the situation as cash was paid for the bills and it should have got cleared within 24 hours of payment. After asking to do so by Ms. Sarifan i provided the mobile number for their outlet where i deposited the bills. Till evening after getting no solution and perceiving a condition where i would be entitled for a late fee as my account was not paid i went to the same outlet and made a query about my bill. This was on 27th sept 2011. The responsible person told me that it will be paid within 15 minutes. The bills were paid within an hour. I received no calls from airtel regarding this issue after that.

This month again i deposited my bills on the same outlet as there is only one alternate option of a distant airtel outlet available.

Bill payment detail for [protected]:
The date was 13-oct-2011.
Bill was paid in cash.
Outlet Name: Agarwal Telecom
Receipt number: 2685
Amount: 750/-
Mode: Cash

Bill payment detail for [protected]:
The date was 13-oct-2011.
Bill was paid in cash.
Outlet Name: Agarwal Telecom
Receipt number: 2684
Amount: 200/-
Mode: Cash

i called up airtel customer care on 15-oct-2011 and gave all this detail to Ms. Sarifan and told her about the same problem arising again. I also asked her about my last complaint status. She told me that the complaint was closed and that a call was given to me for the same telling me that the reason for delay in payment was cheque delay. I asked her that if the mode of payment was cash and mode o[censored]pdation of my account with airtel was cash how could there be a cheque delay and where is a cheque at all involved? she told me that she would look into the matter and asked me for a day's time to call up and talk to their outlet meanwhile i should talk to the nodal officer and provided me his number. The next day i called up again and asked for a resolution the reply Ms. Sarifan gave me was have you talked to the nodal officer? i said no she asked me to talk to him and said he would be able to resolve the issue. I asked her to launch my complain and asked her to provide me with the the complain number to which she said she cannot raise a new complaint if earlier one is not closed. I called up the nodal officer and told him the issue. he asked me for the contact number of the outlet.(i dont understand why hey dont have a contact number of thir own outlet....) i was not having the receipt handy so i told him i will provide it to him in a minute. when i called up again nobody picked up for a long time. in the evening i got a call and the lady name Ms.Heena she asked me if the issue was resolved i replied no and asked her to call me when they have a resolution to my issue which was not only delayed payment but manipulation of my funds for a long time. She said we will resolve your issue very soon and give you a call in half an hour. No calls after that for the day.

Date: 18-oct-2011

Ms. Sarifan called me and asked if the issue was resolved i said no the issue is not resolved and asked her that neither nodal officer has replied on my complain. She asked me to note down my new complaint number and said issue will be resolved by 21st oct 2011. I was now loosing my patience and she added can i go to the outletand request them to make my payment? Now i was not able to tolerate it anymore i asked is this a joke? I asked you to launch a complaint 2days ago and you are doing it now then you don't know the number of your own outlet, and you are asking me to make a request to the faulty person to make a payment which states i am a person who is idle for the whole day.

I have all the receipt copies and the proofs of the payment mode.
concerned persons: Ms. Sarifan (Customer Care)
Mr.Raj (Customer Care)
Mr. Prakhar (Nodal Officer)
Ms. Heena

Please Look into the matter.

Ranjitsingh.

Airtel has charged one time charge in last monthly bill (two numbers that I own) and when complained, advised that they will provide details (Due date was Oct 10th, 2011). So far there is no communication and no clarity related to the charge.
Issue tracking number from Airtel : 39886677
My contact number : [protected]

Details of complaint(Last communication I sent to Airtel on Sep 30,2011)
[protected][protected][protected][protected][protected]-----
Hi,

I got the old statement (from last month) as well as this month's statement for
me to verify. Please find my explanation below.

Number : [protected] - Had a one time charge of 62.21 (in last month's bill -
Aug 2011) for the plan change done in the middle.. which carry forwarded any
outstanding amount from old account to new account.

Number : [protected] - Had a one time charge of 89.56 (in last month's bill -
Aug 2011) for the plan change done in the middle... which carry forwaded any
outstanding amount from old plan to new plan.

Now this month (sep bills)
[protected][protected]
Number : [protected] - you had again included a one time charge of Rs.17.98
stating that it is for outstanding amount from old account to new account ..
but there is not outstanding charge in my account and thus I must say that this
charge is not correct and should be reverted. (If you still feel there is
outstanding give me the break up of the charge)

Number : [protected] - you had again included a one time charge of Rs.42.47
stating that it is for outstanding amount from old account to new account ..
but there is not outstanding charge in my account and thus I must say that this
charge is not correct and should be reverted. (If you still feel there is
outstanding give me the break up of the charge)

I have been been writing to you back and forth too many times giving out all
the details I have and it is totally not acceptable that you say it is
outstanding from old to new, without providing evidence reg what is
outstanding.. and it is totally not acceptable to me..... you should give me
the details else I'll be registering complaint for the same.

Regards
Raju

This is complaint regarding Airtel for not giving me SMS plan which the promise me to give. On 6th oct 2011 I decided to PORT my Airtel no into Idea. before porting Customer care call me and ask reason for same for which i said calling rates and sms rate are not affordable to me, therefor i am switching to idea. On that they offer me a plan in which any airtel ( local ) 10 paise/ mim calling , any other network ( local) 30 paise/min calling, STD 50 paise/min calling and 100 sms daily free. Out of which i didn`t yet receive 100 sms daily free. I made a complaint of same for 3 times and customer care said in next 48 hours problem will be solved. Uptill now no action has been taken 6 to 8 days gone. every time they say now i will forward a complaint and don't know what happen to that complaint. They say you will receive complaint no by sms nor that complaint no is received. Please help me regarding same and take necessary action against Airtel for making false promise and improper service.

Thank You.

Hello sir ,
I am really sorry to say but AIRTEL Customer Care Service is really Worst. Airtel is Unable to resolve the query in given time of 4 days.and after that also they are not ready to resolve complaint after 15 days from complaint launched.
MY COMPLAINT REFERENCE NUMBER - CBNRA[protected]
I am using airtel Campus sim card.When my cards validity was supposed to end on 3rd OCTOBER 2011.I did call Airtel Customer Care to Confirm regarding validity recharge for same previous scheme to continue with my number.Customer Care Executive Gave me WRONG INFORMATION regarding recharge i.e. Instead of 96 she told me to recharge of 41.WHICH CONVERTED MY CAMPUS PLAN OF 10 PAISE / MIN to 1RS / MIN.
Thats really irritating and AIRTEL IS STILL NOT GIVING ME MY OLD PLAN BACK. CCE are DISCONNECTING MY CALLS..
IF THIS COMPLAINTS ARE REALLY OBSERVED BY ANY PERSON OR COMPANY PERSON....PLEASE TAKE FOLLOWUP OF IT AND PLEASE HELP ME IN RESOLVING MY QUERY.

My Mobile Number - [protected].
MY COMPLAINT REFERENCE NUMBER - CBNRA[protected] .

please REVERT BACK TO ME ON Email ID-: [protected]@yahoo.in

Hi,

Today I received message from AD 54321 like
“Thanks for downloading MCPACK from Airtel. You have been charged Rs 15 ”.
1. what is MCPACK ?
2. what is this hidden charges
please any one can tell me and I request to service provider (AIRTEL) please don’t do day time robbery from the customers like this.


Regards,
VIJAY
EMAIL: [protected]@gmail.com..........ph.no. [protected] (tripura)

http://www.airtel.in/partnerworld/feedback.htm


Now


Feed back form is also not working why you people using Airtel ....
crappyyyyy occcccc.
Dont encorage these type of bussinesses... as per Ghandhi says ...
Customers rles the alll bussiness...

Thanks& regards
uma

Dear Sir,

Please be inform to you I have ordered and paid on 13.10.2011 of Aitel DTH South Sports Packeges for Rs.1290 through the Link of http://connectindia.in/checkout.htm.They told me after debit card payment I will get connection with in 24 hours.But till now I am not getting any response from connectindia airtel dealer.So please I want to know my Airtel DTH connection status.I give below my detatils.

Connect India Contact Person : Mr.Briji Mohan (mail Id.
brij.[protected]@vriti-int​eractive.com)

Product Id ; 8025
Order No.4093097
Customer Id.[protected].

Thanks/Regards,
P.Ramasubbu
Howrah - 711109.
Mobile No :[protected].

Dear Sir/Mam


We are from TCIXPS Raipur had Complained on Dt:14/10/2011 to Airtel Customer Care having complained no-5656522
for Broadband not working (Connection Fix line No[protected] But till time Today 17/10/2011 No any Solution . We have done So many Phone
Calls to Airtel Customer Care for Rectification but always they says within Two hrs Problem will be Rectify . Our totally works Depends on Internet
and we are faceing problem in our daily business works and we have no any answer to Reply our Management .

So we are very very Tired to Solve this Problem, So we humbly Request you to help for Solve this Problem .


Regards
for TCIXPS
Raipur

Respected Sir/Madam,

Complaint: Other network provider numbers (except airtel number) are not able to call to my number [protected], calls getting drops “Disconnecting”. But the airtel numbers people can do call to my number [protected]. I can do the outgoing calls to any network operator from my number ([protected]). I can send and receive SMS from any network operator.

Excise: I have done this excise.
1. Changed the handsets and choosing network selection
2. Changed the SIM

Duration of problem: 28th September 2011(from 1st day activation of this number [protected])
Model of handset(s) : I have tried with both Nokia 2600C and Nokia C2
Error message : Other people(Other than Airtel users), while calling to my number [protected], their calls get drops “Dissconnecting”

Sample numbers via which you are not able to receive incoming calls: [protected], [protected] and [protected], [protected], [protected], [protected] and etc.

I have given my complaints to Airtel people several times, but without resolving problem and my concern, they are closing my complaint request.

Service Request numbers: 39857557, 40112032 and 39878710

Kindly request you to raise SIR (Special Investigation Report) and send one technical executive to my palace & rectify the problem.

Otherwise organize to meeting with technical team; I will directly meet at their place.

I Request you to take high priority and do the needful as soon as possible.

Thanks & Regards,
Sukhananda Shetty
[protected]

after contacting customer care many times my internet connectivty on my c5 nokia is not working and on others mobile handsets its working, so also i checked my phone modem ,its working on other operators ,so i m frustrated from the service customer care help from 4 days,if any one wana query from me then contact me @[protected], my name is jagwinder singh.

Good Afternoon,

This is Anil Kaura, this is my 2nd compliant against Airtel Broadband services. This compliant is regarding my Airtel Broadband Modem which is not working from the past one month.

Now after completing a year my 'Broadband Modem' is not working. I have asked Airtel to proving me a ‘new modem’ or ‘Cancellation’ of connection. It seems that Airtel's rule is not to provide alternate modem at free of cost. It may be good strategy for Airtel to earn an income. But, in today's competitive scenario, I'm getting a better connection (wireless data card) which has a speed of 301mbps and at good cost.

I made several calls for cancellation of connection. The details of such specified below;

On 19th September, Reference No – 4335858, cancellations of services of Airtel Broadband to Mr. Rajesh (Customer Service Executive).
On 20th September I have received a call from Ms. Deepa (Backend Team member – Airtel Broadband Services) she said Airtel is ready to provide me an alternate modem.
Then I made following call for cancellation and also received few calls from Airtel for alternate modem.

On September 26th - Spoke to Ms. Vijay Lakshmi
On September 28th - Spoke to Mr. Shankar
On October 1st - Spoke to Mr. Nagendra
On October 5th - Spoke to Ms. Anu Chandralaga
On October 7th - I don't remember the name
On October 8th - Spoke to Ms. Sujitha
On October 13th - Spoke to Mr. Pavithran & Mani Shankar
On October 14th - Spoke to Mr. Jaya Kumar & Mr. Samuel
On October 17th - Spoke to Ms. Subha & Mr. Kapil

Please tell me how many more calls I need to make to disconnect Airtel Broadband and services. The connection is not working from one month starting from 17th September till now. Despite this, if I have been forced to pay any Bills, then, I have to take some serious steps against Airtel. I may have to sue Airtel for this inconvenience provided to me. All the executives of Airtel say that the process of disconnecting the connection is 7 days. Then why is it taking more than one month now?

Regards,
Anil Kaura
[protected]

Airtel Broadband Account No: 15861170
Airtel Landline No:[protected]