Airtel Complaints & Reviews

Hi,

For almost 10 years we had Airtel Services (prepaid) and twice earlier the documents requested by us had been submitted in these past 10 years. Now again, they ask for the documents which literally means that the documents submission is not being taken care by Airtel. Someone, somewhere in Airtel is not doing her/his job so the documents probably get lost and never go on their records.

We do not have an airtel shop nearby where we live. We can't go to the city as well every time. we are not keeping well and suddenly an SMS pops up that the connection will be taken away if documents are not submitted. Here are the numbers if you check this connection has been for a while now:

9810.472.742
9818.875.439

Could not find any online method to do the same.

Regards

I have a prepaid AIRTEL mobile connection no. [protected]. I get atleast 20-25 telemarketing SMS per day and some 10 telemarketing calls even at odd hours in night which is quite irritaing. Moreover, Airtel is duducting services charges for fictiuos services like hello tunes etc eventhough not opted for.

SirMadam,
I am using two airtel prepaid numbers since 2004, & one of my number is[protected] (Sim No-[protected], Name of this num is Mr. Moses from Thiruvalluvar Nagar, Rajapalayam , Virudhunagar Dist) from past 8 months I did not use this num for some reasons ,But Right now I am using another number. Last month I tried to use this number but that is in out of service & I spoke to airtel cus.exe they replied that u r failed to use this number for more than 6 months so we denied that sim service. Many times I called to customer care they said pay Rs.200 with ur old proof and get ur number back. Im not ready to pay anything & don’t want to waste my time too….i want my num back & I want to use my number. Still i want stick with only Airtel not other provider..

Airtel has mandatorily started asking for customer verification form to be re-submitted irrepestive of whether or not they has asked for consumer id proofs during the time of new connection. The Airtel Reationship Centre Sheeba Telecom @ Jail Road, Near Tilak Nagar has thankfully been accepting the forms. However, they have deputed an office boy in a by-lane next to the showroom for acceptance of forms. There also, most of the times the forms are finished, sometimes that office boy goes for lunch without any replacement and we consumers have to wait for no fault of ours. Airtel is acting up as if we are some criminals and have to deposit these forms to resolve a deficiency that happened at our end. The situation got so worse that Police had to be called in on Saturday, Oct 23, 2010.

I had deposited proofs at the time of purchasing of my connection and am yet being rudely asked by their customer care to deposit proofs else my connection would be barred. Plus the office boy refuses to give any recieiving on the form.

Airtel can atleast show some decency to its existing cusomters and depute a responsible person for acceptance of forms inside the showroom and not in a by-lane. Please remember, we are the ones who bring revenue to you and with so much competition we might as well shift to any other service provider.

Dear Sir,
Maine Ujjain office MP main apne document 4 bar
jama karwaye the phir bhi mera phone band kar diya gaya. or phir se document jama karwane ko bola ja raha hai.
mujhe kya consumer forum main chale jana chaiye kya mere mamle main kuch ho sakta hai mera cell No:[protected] hai
Thanks &Regards
Akhilesh Saxena
Ujjain(MP)

Hi my name is chetan and I am using the airtel prepaid no [protected] the airtel company is charging money for missed calls alert from the date i am using the number and i am not geting any kind of missed call alerts and when i called the customer care number 121 and asked for missed call alerts of 24/10/2010 on an urgent basis they refused and even i spoke to the manager name sandeep kumar he was also having no knoledge and have no answer and refused to help my complain no is cmch[protected].And this shows that how worst is the service of the airtel is and how bad is their customer care representatives and managers...please help i want the missed calls details of only 24/10/2010.

On 22nd oct i have received a call from[protected] name Vijay Kumar saying you have won the lottery of rs 25lack,and for in cash u need to call on ( [protected]) he also added the no is computerized and Sanjeev Verma will assist you and guide you for for the further process. when I called on the given no Sanjeev verm received the call and said your name is in our list and you will get the lottery amount but for that pl call us after two min, but I realize that there is something fraud in that so I have not called again on that no. next day I have received the msg from Airtel saying you have made a call to ISD code 0092 we urge you to exercise caution while calling unknown no and sharing personal details as it can be misused.
So I confirm from Airtel call center as per them both no are from Pakistan.
So pl look in to the matter as why we are receiving such type of calls and why Airtel is sharing our no with others.

my mobil no is [protected] email :abhishek.[protected]@gmail.com

Dear sir,

I am using airtel prepaid for the past 6 months. I am not satisfied by the services provided by them. I am charged for calls received by me especially if i am receiving a STD or ISD call. I dont understand why i am being charged for the incoming calls (be it STD or ISD). These are all hidden costs to cheat the customers.

I receive all useless vulgar messages. I have already registered for the DND. Airtel holding a huge market in india , why does it need to advertise and do business in the promotion of sex market. Shouldnt it have sense of responsibility towards the society.

I am planning to change over to some other company's service. But i would surely like to have answers to my questions.

My Airtel pre-paid mobile number is +91-[protected]. For the last four months Airtel is activating 'Airtel Friend's Chat' on my connection automatically. It is regularly done on the 9th of every month. On 7th October 2010 I called the customer care and talked directly to the customer care executive after much deliberation. He said that the service is deactivated on my request, while I was talking to him. But, on 9th, I received the message that 'Airtel Friend's Chat' has again been activated with a monthly deduction of Rs. 30. Yesterday, that is on 23.10.2010 I again called the customer care and a lady named Priti (customaer care execuitive) confirmed that the service is de-activated on my request on the spot and sent me a confirmation msg from Airtel service. I was quite confirmed then that the service has been deactivated, but I received msgs from airtel friends chat again after 1 hour and which are a kind of personally sent indecent messages. I contacted the customer care ONCE AGAIN!! A customer care executive confirmed that the service has been de-activated and I WOULD NOT RECEIVE ANY MESSAGES HENCEFORTH. Yet again I received msg from friend's chat at night.

Now my questions are,

1. With whose permission did the airtel service activated a value added service to my connection for which they are deducting Rs.30 per month?

2. Apart from the money they are deducting who will take the responsibility of the harassment that I am facing everyday and the continuous spamming of my msg inbox everyday and night?

3. WHY THEY ARE NOT DE-ACTIVATING THE SERVICE AFTER SO MANY TIMES OF MY REQUEST?

I am looking forward for a quick redressal of this matter.

Regards,

Prof. (Mrs.) D. Chatterjee

Sir,
This is Tanmoy Sanyal. My mother Dalia Sanyal has been using an airtel connection since 2006 bearing number [protected]. She was asked to resubmit the documents. Her SIM has been deactivated from yesterday even though the documents were submitted 4 days earlier. Now whenever I am calling the customer care, the call is being diverting to a computerised responding system which is asking me to confirm the documents by pressing 1. After doing so the system tells that the sim will be activated within 2 hours, but this 2 hours has not yet come in 2 days. Now the situation has become quite an insulting and harrassing one. I am fed up with this Please help me out.

Tanmoy Sanyal
Hakimpara
Jalpaiguri
[protected]@yahoo.co.in

my sim is blocked by mistake. now its asking for PUK code. Please help me out. my mobile number is [protected]. sim no-[protected]H2 please send my puk code to my e-mail adress just now

On 10th of September 2010, i online purchase a new dth connection for which i bymistakely made the payment 4 times (Rs 1590/- each) from my credit card due to server problem.
After a several follow up and reminder i have not got my refund till date.
i might have spoken to approx 30 customer executives and around 5 floor supervisors but all in vain. i have also mailed my credit card statement 4 times to prove the payment, but still failed to get my own money back.
In this one and half month i have gone through hell to make every executive and supervisors understand about my refund problem but i dont know why they are unable to refund my payment. According to them they have received only one payment of Rs 1750/-.
This has really made me feel that the service as well as the employee both are dangerous and may make a customer mad.

We have installed Airtel DTH at our home and also I referred many others as the Signal Quality was very good. I request you now to please let me know to to subscribe for Peace Tv, As I have heard peace TV is not available with Airtel DTH, I request Airtel to please make it available soon..

Thanks.
Rafi.

Dear Sir,
I received a service message on 21/10/2010 which did not had any details price or anything I simply clicked it I suddenly got message from airtel that rs 99 has been deducted from my airtel prepaid account for downloading BlurRacing from airtel. I am a subsciber of airtel free internet of 100 mb per month. This deduction that too from a fraud service message is atrocious and I am considering to discontinue airtel prepaid connection after being a subscriber for 3.5 years, if my problem is not resolved soon.

Yogesh Kumar
mobile no +91 [protected]

Sir,
This is Prawin Kumar Prabhakar from CUSAT ,kerala. My mobile number is [protected].On 19/10/2010 at 9:03:55 pm I got a message from airtel that I have been charged Rs 20 for subscribing airtel radio for 20 mins valid for 20 days.My account has been reduced to Rs -8 .But I have never subscribed it. As well as I got a message of recharge with 39 and get 39 talktime.No limit on talktime validity Extra Rs 5.7 credit in 48 hrs.No limit on recharges.I recharged with 39 but did not get the extra credit.Due to insufficient balance and busyness in exam, I did not call to customer care on that day (I had no idea about 198 ).I called on 22/10/10 in evening on 121 number.I told the complain but he told let me see the detail.After some time he told that he can not solve this problem .so he is transferring this call to the senior.I was online for about 18 minute.Nobody has received the call.I disconnected the call .I have been charged about Rs 3 .Again I made a call on 121.One lady received the call.I told her my problem.She spent about 16 minute but did not solve the problem.She was not accepting that this is a fault of airtel.She was telling that you have subscribed it.When I asked about complain regarding recharging of 39.She was not able to solve the anyone problem and she was rigid that I am telling lie.After sometime my friend told me about toll free no. 198.I called on this number.A guy received the call.He was telling the same thing that I have subscribed Airtel radio.When I told about not getting extra credit on recharge of 39,he told that there is no such plan in airtel.Even he was not accepting that airtel has sent message of recharge of 39.while I got not a single message,more than 10 messages of 39 by AL-Airtel. I am writing here one of the message that I received on 21 and 22 oct.

" Recharge with Rs 39 & get Rs39 talktime. No limit on talktime validity !EXTRA talktime Rs 5.7 credit in 48 hrs.No limit on recharges.Call 121312 for dtls. "
sender:
AL-Airtel

My request reference numbers are CBNRA[protected] and CBDMD[protected].
This is not a matter of 20 rupees.This is a matter of making me lier. Please take appropriate action so that I can use your service.
Thank you.

prawin kumar prabhakar
B.tech hostel
S.O.E,CUSAT
kochi-22
Kerala

The customer ID of my Airtel DTH connection is [protected].

Mera Set top box kam kar nahi raha hai, isliye main Dhanbad Centre ke service centre call [protected] par 22.10.2010 ko 10.30 a.m. par call kiya, service centre ne reply diya ki 2-3 hour me aap ke yaha Tecnician jayega aur aap ka problem solve kar dega.Jab 3.00 p.m tak tecnician nahi aaya tab mai again 3.30 me call kiya, tab reply mila ki 1/2 hour me jayega, lekin uske bad 10 times call kar chuka hu lekin 8.00 pm tak koi nahi aaya. isliye maine decide kar liya hai ki mai Airtel DTH ka Connection katwa lunga. yaha ka service below average se bhi niche hai.

S D Prasad
Dhanbad
[protected]

Airtel is forcing me to replace my cordless Instrument with CLI model instead of changing or repair.
when i mailed to their care.[protected]@airtel.in. i got the reply that the instrument is out of warranty.
when airtel receives the 'Security' of the instrument, not the 'Sale Value' initially at the time of installation besides other charges, then how could an instrument be out of warranty.
their local executives are informing off the record that the company has given the contract to ALCATEL instead of previous BETEL company, therefore the policies have changed and the user have no other option but to pay for the new instrument.
how could an end user support their this Democratic kind of 'DADAGIRI'
Regards,
Deepak Azad
+91-[protected]
[protected]@yahoo.in

Sir,

I'm a airtel subscriber from last three year " Mobile Number - [protected]". This number is in my Cousin brothers name " Mr. Bhupesh Garg" now due to my company account related issue I want to get it transferd into my name....but these guys are not transferring the number in my name.

I'm in a situation where I can't even stop this connection nor I can use this connection.

They say that transfer can only happen in case of blood relationship.
I'm saying you tell me the document ...I'll give it to you...in fact the email id mentioned on there account is also [protected]@gmail.com and even all the bill payments are done from my account since starting " Abhay Jindal".

I have asked them to give me the goverment related document which says that transfer cannot happen unless there is a blood relationship...but they are not ready to give it to me.

NOw I'm facing huge problem because of this...no body is helping me out.

Please help me out.

Regards,
Abhay Jindal
[protected]@gmail.com
[protected]

Hi,

I am Romit Garg. I have a broadband connection with Airtel and Number is[protected]. It is in the name of Rajiv Tyagi email id - [protected]@gmail.com.

We are facing internet problem from last few weeks. We are continuously making calls to Airtel Helpline but the problem has not been resolved yet.

First time on Oct 7/2010 we looged a ticket[protected] and it has been resolved only for four hours only after that I reopened the call again but your guys without resolving the issue enter the status to close.

We again logged a complaint on 13/10/2010 ticket no. is 38739632 hadn't been resolved again but again they put status to close saying that was a mass problem but nothing resolved on our end.

Again on 19/10/2010 we logged a complaint with ticket no. 38937138 they again close this issue saying mass problem.

Can you tell me that without confirmation how can they close the call. If this was a mass problem. they should confirm about the status and then close the call.

From 2 or more weeks we are sitting ideal because of internet. We selected AIRTEL because its a brand and brand has some values for the customers. I am really frustrated because of this kind of service.

Some Alcatel person visited to our venue to change the wire system. Despite of doing the work they just pulled internet wire out and didn't fix them before going.

If you can tell me that if a person having all the work on internet then how would he be able to perform that task.
I will not pay a single peny to you people and definitely go for some legal action.


Thanks
Romit Garg
[protected]

Hi everyone,
I live in Krishna Nagar, east delhi.

I had a strange encounter today with a local airtel recharge shopkeeper. He was quite old (older than 60 for sure) and refused to recharge my mobile if the recharge sum was less than Rs.50. I wanted a Rs.34 (SMS pack by airtel) which many college goers like me opt for. When I insisted, telling him that being an Airtel representative for me (he had an airtel red white...