Airtel Complaints & Reviews

I have registered a complain on 7/7/2012 at 9 am but the complain did not got completed even after 3 days. iam very upset and request to look towards it seriously. one of my set up box is not working and one is not catching servie. and nearby service centre is not taking any proper actions towards my problem. id number-- [protected]

I HAVE 3G AIRTEL DONGLE AND HAD MADE RECHARGE OF RS. 750/- ON MY MOBILE NUMBER [protected]. I HAVE MADE COMPLAIN SO MANY TIMES TO AIRTEL NUMBER [protected] THEY SAY WAIT FOR SOMETIME YOUR COMPLAIN IS BEING FORWARDED AND WILL GET IT RECTIFIED WITHIN FEW HOURS. WHEN AIRTEL CHARGES RS 750/- FOR 30 DAYS AND IS NOT ABLE TO SOLVE THE COMPLAINT FOR 6 DAYS I ASK COMPANY WHO WILL PAY FOR 6 DAYS WHICH IS ALSO NOT CONFIRMED THAT IT WILL BE SOLVED AND AT TIME OF SELL AIRTEL COMPANY SAYS YOUR COMPLAINT WILL SOLVED SHORTLY. WHAT KIND OF SERVICES THEY ARE PROVIDING. IF ANY FURTHER CONTACT HAS TO BE DONE MY CELL NO IS [protected]. I ASK AIRTEL COMPANY TO COMPENSATE ME FOR LOSS OF TIME TILL WHEN MY INTERNET CONNECTION DOES NOT FUNCTION PROPERLY

I had purchased 3G dongle with sim card from Airtel ([protected]) under Rs. 750 plan withe 5GB free limit in January 2012. I have not received any hard copy or soft of bill since then. In the month of May, they have executed a bill of Rs. 4680/- wide bill no:[protected] dated:06/05/12. This bill includes charges for 1GB extra data used after limit of 5GB, but I never excess this much of Internet. There is no authentication because I had never received any bill and also we cannot check 3G usage at any point of time. But other service providers are giving this facility. I had already lodged a complaint in against of this excess bill wide complaint no. 4381029 on 24the May 2012. Customer executive told me that he will send thee bill on my billing address. No bill have been reached till yet. Another executive call me and again I told him the same story he promise me that he will send soft copy of bill on my mail id. No bill have been received on my mail also. I am totally frustrated with this Airtel service. Total outstanding bill have been exceed Rs. 6,752 and it will increase by month, but I already stop using this service from May month onwards. Please look into this matter and resolve this.

Sir, I was contact AIRTEL DTH Customer care on 12150 on 25th Jun 2012 for new connection of DTH. When I talk to customer care executive he said currently a offer has launched that "AGAR AAP APNE KISI FRIEND KO YA APNE REFERENCE SE AIRTEL DTH KA CONNECTIO DILATE HAI TO AAPKE AIRTEL DTH ACCOUNT MEIN EK CONNECTION KE LIYE RS. 200/- AUR AGAR DO CONNECTION DILATE HAI TO RS. 500/- CREDIT HOGA". I opted for this offer. As per this offer existing customer send a SMS MGM to 543325 from Registered Mobile No. My DTH ID is [protected] and my Registered Mobile No is [protected]. As per advice I had sent a SMS. After sending SMS a call back between 4:30 PM to 05:15 PM from AIRTEL Customer care for new DTH Connection. The customer care personnel name is Miss SABNAM and Mr. Shushant said the offer as stated above for crediting of Rs. 200/- under referal scheme if I opted to new DTH connection for my friend they will (AIRTEL DTH) credit Rs. 200/- after activation i.e. with in 24 hrs. The DTH of my friend installed on 28thJun at around 08:30PM and the same will be activated on 29 Jun 2012 around 11:00 AM. After activation I had contact AIRTEL Customer Care for the said scheme that amount of Rs. 200/- may please be credit in my account as the NEW DTH Connection under referral scheme has installed and activated. They were said that the amount Rs. 200/- under rererral scheme will be credit within 24 hrs. After that I had regularly contact AIRTEL Customer care and their Senior Executive as usual he said I had sent your problem to concerned department and the outstanding amount under refferal schemen will credit in next 24/48 hours. The issue is still pending and Rs. 200/- under refferal scheme neither credited inmy DTH account nor he resolve my problem till date.

I am having airtel prepaid card number [protected] for last 7 years.And I am regularly using it and a number of my friends and relatives are having this number to contact me. But as I was in Gujarath for last three months for special training programe, I was not able to use or recharge my airtel number [protected] . Recently when I returned my home and try to use my phone , I found airtel simcard registration is failed I need this number because it is my primary no. For the last 7 years. All my contacts are on it and it is infact ,so please help me to activate my simcard with this number.

I am using this number for my SBI bank accounts and other Banks also.

So please do needful.

My alternate Number is [protected]

Respected Sir,


Sub: I want my Number Services Start of Air tel No is [protected]

i am not satisfied with customer care staff I call customer care from bharti house first told me that your kyc document is not submitted and call drop and again i called and told my number [protected] can't give me because it is under process which is delete in airtel office language,


but i request you to give my number back

Thanking You,

Yours Faithfully,
Ashish Mehta
(Mo:[protected])

Dear Team,

In Bhayandar East (Indralok Phase vi).

There are lot of problem:

No Roads,
Clay roads (unable to walk, lot of person slip)
Big Nalla , no drainage system
No Municipal Water Supply,
No Street Lighting
No Auto , No communication
No Mobile Tower in our Area
No safety for person

We are facing lot of hardship. Living in this area is horrible. Plz do
something via your channel.

If this continues we have to shift from this area.

Regards,
2000reporter
Bhayandar (East Phase vi)

hi sir / madam
hamre yaha ke mobile sim card bechne vale distributor compny ka target pura karne ke liye unke purane aye hue card ke document fir se bulk me duplicate xerox or photo copy nikal ke unke nam pr bahot sare new sim connection banate hai...
fir wo hi card dusre coustmer ko bina document bechte hai...hamre yaha ki aas pass ki bahot city/village me aysa ho raha hai... to pls is crime ko roko....

Dear sir,
this is to inform u that i am a resident of Subha Appartment , plot no-27, rajendra nager sec-5, g.t.road shahibabd,ghaziabad ,U.P . A mobile or internet tower has been installed at the top of the residential roof, This is just with the permission of Building. This is very dangerous for health as well as this may be a cause of major accident in storm because this is just on the roof of the residential building. There are 11 families are residing.
You are kindly requested to take action against this tower.

Your faithfully
Rakesh Gupta

I had lost my mobile on[protected], and i called the customer care on[protected] and barred my number. The same day i went to Airtel relationship centre (27 Mahadevpura Post White Field Main Road Bangalore 560048 Opp Bimal Maruti Auto Agency 560048Bangalore) to get a duplicate sim. For my connection i had given my office address as communication address as it was a CUG corporate connection, my residential address as present address and my native address as permanent address. I carried with me my driving license (showing permanent address) my pancard showing DOB, photo and company ID card showing my company address. Despite of carryning all the necessary documents the representatives there did not give me a duplicate sim and repeatedly asked for a letter from HR. The connection is in my name and for what reason do they need a letter from HR? I tried to put in my concern but they were not even bothered with that and even said in my face that they dont care what i say and they wont give the duplicate sim. This is a very disheartning experiance and i was so angry that i even wanted to cancel the connection. The people in this relationship centre are so arrogant, narrow minded and unprofessional and they do not have any value for the customers. And taking into consideration that i received the duplicate sim from another centre with the same documents, i think these people are purposefully harrassing the customers, expeting customers to be at their mercy and running the store at their own will. Please take action on this or else in future people like me would ofcourse think beyond airtel.

I had applied for a broadband connection of airtel.Their executives informed me that there is one customer in my area who is discoonecting his connection.Later it will get transferred to my name.All his arrears were charged on my bill.I had raised a cancellation request on this land line:[protected].I was promised that with one week's time the connections will get disconnected.They did not disconnect and now they are asking me to pay 2500.

Hi sir/mam

My name is vijay
Am using airtel prepaid connection for the past 7 years.
I am using mobile office monthly subscription.
Its usually get renewed every month after deducting monthly charges from my talktime balance.
This month also it happened but on the same day they charged me around 150 rupees for internet usage.
On behalf of the same I have raised co'-!5"mplaint
But very very poor response from cust care executives.
I want my money back
What should I do.
The reference no of the complaint is CBDCC [protected]
Kindly look into the same.
My mob no is [protected]

I have applied for Multiple(3) connection for my home and my Customer Id is [protected]. I have one HD and rest two are SD connections. I have got Economy Pack free with them. I'm facing major problem with blocked channels. All my News and Kids section channels are blocked only in my primary connection(Which is HD one). When I ask for the reason in customer care, they tell me that these channels are not subscribed by you and not in your pack whereas the same channels are coming in my second and third connection. Once they know this situation then they start the channels on my primary connections but after passing few minutes, again those channels get blocked.

I have called so many times in customer care and they are unable to solve my problem and just keep on putting me on hold for hours.

Another issue is with picture quality which is lower then a VCD quality. Blocks and scattered pixels on all channels which even admitted by the engineer who come for installation and one who come after to solve the problem. but both of them have same wordings that, this is the maximum quality which Airtel provides. The picture quality really sucks

Please give me the solution of my problems

I have terminated my Airtel mobile connection on 12th July 2011 after making all outstanding payments. However, on 29the Aug, Airtel sent me a mail asking me to make payment. Even after repeatedly asking for explanation and status of closure, theey have not responded withe any such detail. I have discontinued my connection since I moved to US on 12the July and has been here ever since.

Airlel has started calling my sister and father in India and use intimidatory and abusive language and threatened them that they will move the court on this issue.

We have raised this issue with the Bharti Airtel Ombudsperson however, we did not recieve any help.

Please find attached email correspondences

I request you to kindly help in this issue.

Thanks!
Preethy

I have a few complaints against Airtel

1) Since yesterday morning a certain amount is being deducted from my balance for no reason. Yesterday it was Rs.0.21 and today I get a pop up message on my phone saying Call Cost: Rs.0.57, Balance: xxxx..Last Call Duration: 00.00.00. What is the meaning of this? I haven't made any calls but still they are deducting money from my account.

2) When I added the STD PACK for Rs. 39/- on Jun 02 2012, it never mentioned the validity of the pack in the confirmation SMS that I received and I assumed it was valid for 1 year. However in the past few days a very high amount is being deducted from my account for STD calls. So Airtel is trying to make more money by keeping customers in the dark about validity of their packs.

3) I had registered for DND many years ago but I still keep getting SMS and unsolicited calls which has become a big nuisance.

My phone number is[protected]

Name: Arbet Devadas Kamath
302 sri Ramanath Apartments
Urwa Market Road , Lady Hill,
Mangalore - 575006

Dear Sir,
Sub: Complaint - your raising Bills - My Land Line[protected] which is under safe custody since 20th May 2012.

Above said phone is under safe custody with you since 20th May 2012. I am holding receipt issued by your frechise office at Saibin complex Lalbaugh Mangalore for the safe custody charges for 3 months , paid by cash . I am holding this receipt at my home in Mangalore . In fact I asked for safe custody facility for 6 months but your Frenchise office refused the same & told it is available only for 3 months. I even pointedout then provision available in the printed application form . It is, your said office told me there is no necessary to terminate ECS instruction , under which you are debiting monthly bills to my SB account with corporation bank Pandeshwar Mangalore 575001 branch . Now to my utter surprise you are still raising bills even for the period after May 20th 2012.
You should have billed for the month of April 2012 as your Frenchise office at Mangalore have collected propotionate charges from me for May 2012.

Now you are hereby requested to cancell the bill raised by you and inform me at my email Id registered with you.
Yours faithfully,

A.D.Kamath

hello! this is regarding the complaint against connectivity with my karbonn smart tablet 1. i have connected airtel 3g data card but no notification is appearing on tablet. however it is working well with pc and laptop....i think that there is some manual settings missing. kindly help me regarding this issue.

regarding
Amir Hassan
3g data card no. [protected]
contact no. [protected]

I have taken a new AIRTEL connection 5 months back. At the time of installation, AIRTEL person also installed a wi-fi modem and charged 1500/= for this.
After 1 month, the wi-fi modem stopped working and when i made a complaint they installed a very old model of wi-fi modem. I was totally disagree with this because i have made the payment for a new latest model wi-fi modem. I raised my voice and asked them to either replace the modem with the new model or reimburse the amount of modem in the bill.

I made complaints many times. After getting frustrated and fed up, I said to airtel customer care that i will not make any payment untill and unless my query gets resolved but still there is no effect.
Moreover, now AIRTEL again n again disconnect my connection due to which i face a lot of problems in my business. Now, i am looking forward the way to consumer court to get the full claim of my loss and teach the lesson to AIRTEL.

Dear sir,

Wrongly deducted charges for java game which is not supported my handset.

Bymistake i pressed add in my application airtel deducted Rs. 99/- after that game was not downloaded, again i registered complaint but it was closed without contacted to me.

Airtel has to give option to cutomer re confirm while purchase any things sometime it will not require to us.

Please re open my complaint or wave off the charges.


Regards,

Bharat Savaliya
M: [protected]

-----Original Message-----
From: [protected]@yahoo.com
Sent: 07/07/2012, 1:23 PM
To: [protected]@airtel.in
Subject: SR 44572930


My complaint no 44572930.
It has been closed without my confirmation.

Please re-open it.

Regards,

Bharat Savaliya
M-[protected]

I AM A RESIDENT OF H.NO.293/17 DAYANAND COLONY REQUESTING YOU TO CHANGE MY POSTPAID CONNECTION TO PREPAID CONNECTION OF MOBILE NO. [protected]. I CALL TO THE COSTUMER CARE BUT NO CONFIDENT WAS GIVEN BY THEM. THEN I WENT TO AIRTEL OFFICE WHICH IS NEAR COMMITTE CHOWK ,KAITHAL. THEY SAID THAT THIS NUMBER WILL NOT BE CHANAED IN PREPAID CONNECTION. PLEASE TELL ME ALL DETAILS AND INFORMATION ON MY EMAIL ID [protected]@yahoo.com OR ON MOB NO.[protected].
YOURS FAITHFULLY
R.P BANSAL
H.NO.293/17 DAYANAND COLONY
KAITHAL.
[protected]