Airtel Complaints & Reviews

Hello,
My Name is Sushil Dhiver. i m a prepaid customer of Airtel..
this past sunday i.e. on 14 Dec 08, airtel deducted Rs 430 from my account.. i got 4 messages from Airtel sayin thank u for activating hello tunes for 2 yrs.. n they also changed my hello tune.. i had not requested for any subscription as such..
and since then i've been calling them..
i called them up on sunday n they said i'll get my money by monday. n when i didnt get my money on monday i called em up again, they said since it was a sunday i didnt get my money back, they said i'll get it within 48 hrs. i.e wednesday..
i called em up on wednesday regarding the status, i spoke to their seniors, n they said it was in process n i'll get it within 4 hrs. i had called em up at 2 in the afternoon n in the evening at about 8 when i checked my balance, the amount wasnt credited..
i called up the customer care again, spoke to their senior again n he told me that no action had been taken n i'll get the money after 48 hrs.
this means the other two seniors that i spoke to in the afternoon were lying..
is this the way to talk to customers??
these people are lying all the time..
i've been calling them n begging for my own money..
please do something.. cancel their licence..
Rs 430 is not a small amount..
if it were 10 or 20 i wouldnt have called those fools again but Rs. 430 is no small amount..
or give me TRAI's email address..
their service is really bad n i m really fed up of them...

The airtel has activated the missed call alert service as their own. They said, the one month is for free and afterward you will charge Rs.15 p.m. I send the message several time to deactivate the service, what i recieved the message is "success", but still the service is not being deactivated and i am being charged for the service last from 5 months. Even i talk to customer care, but they said that we cannot deactivate it from here, u need to send the sms for that. plz help me how to deactivate the service.

I am holding the mobile Number: [protected] using pre-paid connection. With out my permission they are subscribed me Yahoo Zone Subscription and regularly renewing it by debiting Rs10.00 per day in my account. When I approached them on 198 for complaining for this incident their representative said that Please hold on let me check up why this is happening with you. After few minutes the phone was disconnected and then I was not getting it because they will convert in such a mode that you will not get any connection with their customer representative.As I have tried it several times only first time you will get the phone. So please help me in this regard and get my money refunded.

dear sir, i m retailer since last 5 year, i was gatting regular balance for transfer from distributor.but since last two week distributor can't transfer balance. he says that my fos [protected] can't transfer balance in my account. i had inquired to customer care [protected], they said there is no problame in my card my card is already lapu card, so please help my distibitor apsara enterprise, ahmedabad.
please do the needfull for the same. & help my distributor to help me.
thanking you
your's truly

n., a.brahmbhatt
(unnati electrcals bapunagar, ahmedabad

visited your vileparle east gallary to understand why my earlier request to get payment from my card directly didnt activated. i was told my card provider bank declined request but nobody could tell me reason for declining . i was told to fill form again & this time i gave citibank card xerox as asked by them . today on 17th dec 2008 i recd a call from airtel asking me to pay money in spite i completed formality to pay thro credit card.today itself i visited same gallary at vileparle east market. i enquired again for reason but your staff at that gallary is highly incompetent & worst is they repeat what i say but offer no solution. the store mngr miss kajal is totally unfit for job . iwhen i didnt get convincing answer from miss sabina, she called her & she was worst .when i told them to cancel my fnumber, instead of pacifying me kajal was too fast to do that.if you haqve such untrained staff who is too fast to loose customer only god can save you.
i am sure if Mr. Sunil Mittal will know this incident he will take corrective measures to stop this .
i was always paying thro std instuction to pay thro card but after expiry when i recd new card i went to revalidate my instruction & did exactly what your staff asked me to do .where is my mistake? my payment record with all bank is clean & impressive .then i must know from you eactly what reason bank has given for declinig my request?
hope you will take corrective action & rep[ly to my mail. my email add is [protected]@hotmail.com & my mo no is [protected]
regards
sanjay karkare

my name is sanjay shah r/o of 191 chanakyapuri sec.4 hiranmagri udaipur rajasthan my other no is[protected], [protected] i want to close my no [protected] whise was use now by unother. by shakoor hussen r/o of 526 o.t.c. scheme ambatamata udaipur land line no 2430088
i call to on [protected] &[protected] and send mail to them so many time to close urgentely this no [protected]
but they not give me preopper replay ido not want to continous this no [protected] so urgently close this no froma irtel co .rajasthan
sanjayshah r/o 191 chankya puri udaipur sec no.4 h.m. udaipur rajasthan [protected], [protected].

Respected sir,

i abhijet choudhary useing no.[protected] want to know my bill detail of the month of November ...so it would be my kind request i[censored] can mail me the bill details which would include the folling things :

outgoing calls
incomeing calls
national messeages
local messages

Tower signal problem in our area (kanyakumari District-Tower Name -peruvilai) Near Nagercoil.For the past One months we are not getting the signal properly lot of problems because of signal.I have already make a compliant to airtel customer care but they are not responeding properly.for the past one year we are using the same tower. but for 30 days only this problem arises.so please make this compliant as serious issue.

Regards
Aravind.S

Hi,
This is regarding your mobile office service i just purched a prepaid connection (no:-[protected])for only internet purpose this is the first exprience with airtel services.
1) Mobile office activated on 11th dec 08 and same want to disconnect on 13th dec 08 due i will be not in coverage for 2days.
2) for same i had sent msg on 55696 as "UNMO" and it was not working as i spent 21/-rs for same
3)your call center staff verifing all details but after hering my problem either giving wrong information which is not working or they are cutting line
4) one of your call centre staff (Ms Shalini) talk nicely and given me conformation that she will sent e mail to the concern department and this service will get deactivated with in 48Hrs and she will requst for non cutting charges of same from my balance
5) today is 17th dec 08 still service is continue and cutting of my balance is also continue

so would like to request to discontinue the service and adjust my balance at earlyest so my first exprience would be nice and i can consider your service as customer oriented and if possible pls provide me any area mgr of gujarat or any customer relastion officer no so i can contect them for further any complain

thanking you
jigar mehta

I have a complaint regarding VAS charges deducted from my father's post paid mobile connection ([protected]) active in Kurukshetra Haryana on his name (Dr. S.K.Sharma). It has been 6 months now and the charges of Rs99/- are put everymonth in mobile bill.

My father has called up many times to customer service to unsubscribe this service. he even visited airtel office of Kurukshetra but of no avail. Such is the height o[censored]nprofessionalism that nobody from airtel has ever called up to listen to the grievence.
Looks like we would need to look for other alternatives.

Thanks
Gaurav Sharma
[protected]

In todays era if anyone can show as to how to turn off a customer by customer service, I believe Airtel would be no 1.

For even a small problem, you need to call the pune center several times, give the same story at least to 200 different people...& in the end the Customer support officer will say...Sir I am sorry, but I cannot help you

God, If by chance you purchase the package & want to call call center for some Issue then I ld suggest that you forget the remaining money you have in package as most likely chances are that you ll end up spending the same ammount of money calling up call center.

To, 11.12.2008
The Bharti Airtel Ltd.,
6-3-1192/1
Begumpet. Hyd.

Sub: Internet connection.

Dear Sirs,

This is to inform you that we had booked internet connection through your
Marketing Executive Mr. M.M. Abuzar ( Mobile No. [protected] ) on 12.11.2008.
Under 07-08/BAL/HYD/RF NO. cash receipt no. 32838 Dt. 12.11.2008.for Rs. 500/=
Ref SAF/DAF NO. 149817 DD. 12.11.2008.

Your installation personell visited our office on 15.11.2008 and informed that they were unable to provide connection due to non availability of DP..

The above details we informed to your office on phone[protected] and spoken
With your Raju on 17.11.2008 at 07.43 PM ( complaint no.[protected] and again
On 21.11.2008 and we also informed to your Marketing executive Mr. M.M. Abuzar.

Sorry to inform you that our paid installation charges of Rs. 500/= has not yet returned. Pls return urgently.

SYED KHASIM
For Jawahar and Company
10-2-289/120/6, IInd Floor,
P.S.Nagar, Vijaya Nagar Colony,
Hyderabad-500057.
Mob. [protected] and [protected]

I got Airtel Prepaid connection from an authorised vendor in Pune. From day one I am unable to receive SMS from overseas, and I lodged my complaint with Customer care 121 and sent an email to [protected]@airtelindia.com on 4th December. UNtil now my problem has not been solved and I have had no response to my email. Everyday I have been calling 121, and the staff there tell me that the problem will be solved within 24 hours. I and my contacts have been put to unnecessary expense, and in all fairness Airtel should compensate.

We have not received any mobile bill w.e.f. 23.10.2008 to till date 16.12.08.

although i submmited your all payment but now i cannot pay any payment without bill.

kindly request please provide our mobile on website my e-mail ID : harish.[protected]@rediffmail.com

thanks & regards,
Harish Kumar Sharma

dear sir,
As i applied my pan card last month, still i am not yet recieved my pan card. This is my pan aknowledgement No:[protected] pls do me the favour as soon as possible.

This is with reference to my Airtel No.[protected] wherein before travelling to Bangalore on 15th.December, I had lodged a complaint with the Customer Care that during my earlier visit during November, '08 at Tumkur, I couldnot reach my son's Airtel No.[protected] throughout my stay at Tumkur for 15 days.During this time, to avoid such a situation I lodged A complaint with Ms.NEHA AT 12-33PM ON 13TH.DECEMBER. Iwas assured that it was a technical fault at Delhi which would be rectified by 15th.morning.Unfortunately this was not so.I am a single lady and feel frustrated at the deteriorating sevices provided by Airtel.All my communications have to be enrouted through my Husband's mobile to my son.EVEN TODAY I HAD TO CALL MY HUSBAND TO PERSUE THE COMPLAINT TO YOUR CUSTOMER CARE THROUGH [protected] AT DELHI.HE DISCUSSED WITH YOUR MR.RAJESH AT 12-30PM WHERE HE WAS TOLD THAT THE INHERENT PROBLEM WAS WITH AIRTEL & WOULD BE CORRECTED ON 17TH.DECEMBER.Till such time I again have to continue communication with my son at TUMKUR through my husband's mobile [protected].THIS IS SHEER NONSENSE & SHALL TAKE THIS MATTER UP WITH THE HIGHER AUTHORITIES.
Yours Faithfully,
MRS.SARBARI BANERJEE

my postpaid no. [protected]. i have exhausted by complaining with regards to my settlement of my post paid acccount . collection agency by the name of RMS solution called me with regards to outstanding, agent called rupali no.[protected] gave me a settlement figure which i agreed to pay and collection boy vishal came and took a check of settlement figure. and gave me a ordinary receipt which is not full and final receipt. and then few days later airtel legal dept sends me a letter asking me to pay further outstanding. then i called up legal dept mr vikram singh[protected]. he says there is nothing he can do and told me to call ms rupali. i called many times but she never picks up the phone. all i need is my full and final settlement letter .

mail details are given below

From:
THE VINTAGE <[protected]@rediffmail.com> | Add to Address Book | This is spam



To: Nodalofficer.[protected]@Airtel.in


Subject: Re: Re: Regarding Your Airtel Mobile [protected] [protected] [protected] [protected] [protected] 98104221


Date: Sat, 13 Dec 2008 10:49:13 IST


Cc: "121" <[protected]@airtelindia.com>
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






no answer til date. i am waiting your call before 5:00 oclock today if not resived your any responce then go to other step ?????????????
manoj kumar
[protected],[protected]

On Wed, 10 Dec 2008 THE VINTAGE wrote :
> call center 121 told no value added service activate and deactivate my hand because you are corporate client. your call center retain by mail details are given below :-
>
>On Mon, 17 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Customer,
> > >
> > >
> > >Thank you for contacting Airtel.
> > >
> > >This is with reference to your email regarding local pack activation
> >without confirmation for the Airtel mobile and contact details of
> >relationship manager for the Airtel mobiles:
> > >
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs is not activated on the Airtel mobile [protected], [protected],
> >[protected] and [protected].
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs has already been deactivated on your Airtel number [protected] with
> >effect from 10 November 2008 and we have been deactivated the same on your
> >Airtel number [protected] on 17 November 2008.
> > >
> > >However, kindly note that we do not activate or deactivate any service
> >without customer consent.
>
>but how can possible value pack cativated mobile number [protected] your representive tolad any plan or value service activeted without your permission not possible then how can activated.
>example one bill no.[protected], date:- 25.11.2008 activate call date:- 23.10.2008 but your call center conform me no any value added activate in this number.
>any customer not requested but i requested to you pl. send any excutive in my office and resolved this problem.
>Manoj Kumar
>[protected]
>
>
>On Sun, 07 Dec 2008 Nodalofficer.[protected]@Airtel.in wrote :
> > Dear Customer,
> >
> >Thank you for writing to Airtel.
> >
> >This has reference to your e-mail dated 02 December 2008 regarding your
> >Airtel mobiles
> >
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >
> >We regret the inconvienance faced by you.
> >
> >We would like to inform you that we have checked in our records and found
> >that 900Mins Local Free @Rs300 pack activated on your request as you got
> >the call regarding the same on 26-August-2008so all the charges are
> >correctly charged to you.
> >
> >Please be assured that our billing system is foolproof and there is no
> >manual intervention. The software captures the details of the call that
> >you make from and receive on your mobile and generates the invoice
> >accordingly. Once the invoice is generated, we take stringent measures to
> >ensure zero defects.
> >
> >Please know that we appreciate your valuable subscription with Airtel and
> >it has always been our constant endeavour to serve you better. In your
> >case also, required measures were taken to ensure that the invoice so
> >generated is correct and the calls are valid. I hope this clarifies
> >
> >For future, kindly call our 24 hrs customer care help line at 121 (toll
> >free) or contact Nodal Officer at [protected] (From Monday to Friday
> >between 9.30 AM to 6.30 PM). We would be glad to assist you.
> >
> >Assuring you the best of our services.
> >
> >Regards
> >Rinku Pal
> >Nodal Officer
> >Airtel
> >
> >
> >DISCLAIMER AND CONFIDENTIALITY NOTE:
> >
> >
> >The information in this email is confidential, and intended solely for the
> >addressee. Access to this e-mail by anyone else is unauthorized. Any
> >copying or further distribution beyond the original addressee is not
> >intended, and may be unlawful. The opinions expressed are those of the
> >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >e-mail has been successfully scanned for presence of virus. It is
> >recommended to scan the attachment before launching.
> >
> >
> >
> >
> >
> >
> >
> >
> >"THE VINTAGE" <[protected]@rediffmail.com>
> >12/03/2008 12:42 PM
> >Please respond to
> >"THE VINTAGE" <[protected]@rediffmail.com>
> >
> >
> >To
> >nodalofficer.[protected]@airtel.in
> >cc
> >"[protected]@airtelindia.com" <[protected]@airtelindia.com>
> >Subject
> >Re: Your Airtel Mobile(#[protected]) [REF:[protected]]
> > P Please do not print this e-mail unless it is absolutely
> >necessary P
> >
> >
> >
> >
> >
> >
> >i requested pl. call or meet me beacuse i am fedup your services
> >without information value added service activeted [protected], [protected],
> >[protected] - Rs. 300/- local Airtel free call 900 packs and [protected] -
> >rs. 15.
> >how to possible without my permission these services activated.
> >a am waiting uour reply pl. if no reply then other step ?
> >
> >On Mon, 17 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Customer,
> > >
> > >
> > >Thank you for contacting Airtel.
> > >
> > >This is with reference to your email regarding local pack activation
> >without confirmation for the Airtel mobile and contact details of
> >relationship manager for the Airtel mobiles:
> > >
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs is not activated on the Airtel mobile [protected], [protected],
> >[protected] and [protected].
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs has already been deactivated on your Airtel number [protected] with
> >effect from 10 November 2008 and we have been deactivated the same on your
> >Airtel number [protected] on 17 November 2008.
> > >
> > >However, kindly note that we do not activate or deactivate any service
> >without customer consent.
> > >
> > >Further, we wish to inform you that to know about contact details of your
> >relationship manager we request you to contact your HR or administration
> >department.
> > >
> > >It has always been our endeavor to provide you with the best customer
> >service and we assure you of our sincere commitment to meeting all your
> >future requirements too.
> > >
> > >We value your association with Airtel.
> > >
> > >
> > >Regards,
> > >
> > >Hafiz Ul Rehman
> > >Customer Services
> > >Airtel
> > >
> > >
> > >DISCLAIMER AND CONFIDENTIALITY NOTE:
> > >
> > >
> > >The information in this email is confidential and intended solely for the
> >addressee. Access to this e-mail by anyone else is unauthorized. Any
> >copying or further distribution beyond the original addressee is not
> >intended, and may be unlawful. The opinions expressed are those of the
> >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >e-mail has been successfully scanned for presence of virus. It is
> >recommended to scan the attachment before launching.
> > >
> > >
> > >---- Original Message ----
> > >
> > >
> > >
> > >
> > >Rupali Sahu ji
> > >
> > >i am company owner and totaly rong information please check? proper then
> > >reply me.Rs. 300/- local Airtel free call 900 pack activated mobile no:-
> > >[protected], account :[protected], without any information.
> > >
> > >no hr or administration dep. in my office. please send relation ship
> >mager
> > >contact number & name . any furtherdiscussion please contact my mobile
> > >number :- [protected], manoj kumar
> > >On Sat, 15 Nov 2008 [protected]@airtelindia.com wrote :
> > > >Dear Customer,
> > > >
> > > >
> > > >Thank you for contacting Airtel.
> > > >
> > > >This is with reference to your email regarding local pack activation
> > >without confirmation for the Airtel mobile [protected] and contact details
> > >of relationship manager for the Airtel mobiles:
> > > >
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >
> > > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >pack
> > >is not activated on the Airtel mobile [protected].
> > > >
> > > >Further, kindly visit our website www.airtel.in for any other monthly
> > >pack.
> > > >
> > > >We wish to inform you that to know about contact details of your
> > >relationship manager we request you to contact your HR or administration
> > >department.
> > > >
> > > >It has always been our endeavor to provide you with the best customer
> > >service and we assure you of our sincere commitment to meet all your
> >future
> > >requirements too.
> > > >
> > > >
> > > >Regards,
> > > >
> > > >Rupali Sahu
> > > >Customer Services
> > > >Airtel
> > > >
> > > >
> > >
> > >____________________________________________________________________________...⇄
> > > >DISCLAIMER AND CONFIDENTIALITY NOTE:
> > > >
> > > >The information in this email is confidential and intended solely for
> >the
> > >addressee. Access to this e-mail by anyone else is unauthorized. Any
> > >copying or further distribution beyond the original addressee is not
> > >intended, and may be unlawful. The opinions expressed are those of the
> > >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED.
> >The
> > >e-mail has been successfully scanned for presence of virus. It is
> > >recommended to scan the attachment before launching.
> > > >
> > > >---- Original Message ----
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Note: Forwarded message attached
> > > >
> > > >-- Original Message --
> > > >
> > > > From: "THE VINTAGE" <[protected]@rediffmail.com>
> > > >To: "121" <[protected]@airtelindia.com>
> > > >Subject: Fwd: some query
> > > >|-|
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> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Note: Forwarded message attached
> > > >
> > > >-- Original Message --
> > > >
> > > > From: "THE VINTAGE" <[protected]@rediffmail.com>
> > > >To: "121" <[protected]@airtelindia.com>
> > > >Subject: some query
> > > >my contact no:- [protected]
> > > >? ? ? ? ? ? ? ? Manoj Kumar
> > > >|-|
> > > >|R|
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> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Dear sir/Madam
> > > >
> > > >
> > > >Details are given below.
> > > >
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >
> > > >Who is my company coordinator officer.pl? Inform me. Name and number.
> > > >No officer has been visited in my office after 06 to till date.
> > > >
> > > >Surpeises without my permission activated Rs. 300/- local airtel free
> >call
> > > >900 pack my mobile number [protected].
> > > >
> > > >I requested pl. call me within 24 hours.
> > > >Waiting for your call. And suggest me any other monthly pack
> > > >|-|
> > > >|R|
> > > >|e|
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> > > >|-|
> > > >This e-mail and any files transmitted with it are for the sole use of
> >the
> > >intended recipient(s) and may contain confidential and privileged
> > >information. If you are not the intended recipient, please contact the
> > >sender by reply e-mail and destroy all copies and the original message.
> >Any
> > >unauthorized review, use, disclosure, dissemination, forwarding, printing
> >or
> > >copying of this email or any action taken in reliance on this e-mail is
> > >strictly prohibited and may be unlawful.
> > > >The recipient acknowledges that Bharti Airtel Limited or its
> >subsidiaries
> > >and associated companies(collectively "Bharti Airtel Limited"), are unable
> > >to exercise control or ensure or guarantee the integrity of/overthe
> > >contents of the information contained in e-mail transmissions and further
> > >acknowledges that any views expressed in this message are those of the
> > >individual sender and no binding nature of the message shall be implied
> >or
> > >assumed unless the sender does so expressly with due authority of Bharti
> > >Airtel Limited. Before opening any attachments please check them for
> > >viruses and defects.
> > > >
> > >|-|
> > >|I|
> > >|s|
> > >|h|
> > >|a|
> > >|r|
> > >|e|
> > >|-|
> > >This e-mail and any files transmitted with it are for the sole use of the
> >intended recipient(s) and may contain confidential and privileged
> >information. If you are not the intended recipient, please contact the
> >sender by reply e-mail and destroy all copies and the original message.
> >Any unauthorized review, use, disclosure, dissemination, forwarding,
> >printing or copying of this email or any action taken in reliance on this
> >e-mail is strictly prohibited and may be unlawful.
> > >The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> >and associated companies(collectively "Bharti Airtel Limited"), are unable
> >to exercise control or ensure or guarantee the integrity of/overthe
> >contents of the information contained in e-mail transmissions and further
> >acknowledges that any views expressed in this message are those of the
> >individual sender and no binding nature of the message shall be implied or
> >assumed unless the sender does so expressly with due authority of Bharti
> >Airtel Limited. Before opening any attachments please check them for
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