Airtel Complaints & Reviews

Hi,

I had the Corporate Number[protected] with you. A few months back I called up 121 and asked for Disconnection of the same as my alternate Airtel number [protected] is enough for me and I no longer needed a second line.

However, during my first call, the call center staff told me that there is no one from the Retention Team available and they have arranged a call-back. However I did not receive any call from your retention team.
I called back a second time and this time too the story was the same - "No one is available from the Retention Team. We have again requested for a call back."

I called again a third time after about 7 days and got the same response. In the meantime my monthly bill was generated and I was asked to pay the same. This included only rentals as I had already stopped using the number [protected] from the day of my first call to 121.

Now I am being repeatedly called (from your staff in Pune & Gurgaon) and asked to clear the bill which I am not willing to pay. The outstanding on my account is purely rentals that have been charged due to delays and negligence from your side. I will not be paying this amount.

Request you to take this up and let me know in case you need any further information from my side.

Regards,
Sameer.

I bought a new Sony Ericsson mobile K530i 3 days back. I checked its working with my dad's airtel sim, and it worked well. 2 days ago, I bought my own sim from Airtel. It was activated all fine, but when I returned home, I found that it did not receive a tower. I waited for a day just to make sure, and it showed "Emergency Calls only" at some times, and "No network connections" at other times. Other airtel mobiles at my home were working just fine. I thought it must be a problem with my mobile, and even had it replaced. But still had the problem.

I tried calling 121 but I didn't get the line. Today I went to Airtel Customer Care where they made a call to 121, and I stated my complaint, and they said that I needed to buy a duplicate sim costing 250. I protested that I hadn't even started using the mobile. They said they'd check it up and hung. Today, I changed my sim to an old nokia phone, and it worked ok, when I received a call from Airtel for address verification. I stated my problem when they were done, and they say they've been receiving calls about it for 4 months. She said the newer sims had this problem of not working with sony ericsson mobiles.

I can't believe that there is a compatibility problem between such big companies in the country. I hope airtel takes care of this issue, and solves this real fast or they'd be losing a lot of customers who actually trust Airtel.

Thank you.

Hi Airtel,

I want to inform you that i am getting lots of debits on my monthly airtel bill.
1. From ur dept i have received a call for disc. of Rs. 200/- for local calls for 3months but i have not received any information that you will charge Rs. 166.67 (which you have already done in my nov08's bill)
2. I am getting jokes on daily basis from 58888 no.
3. you have charged Rs. 25 for friends chat services.
4. i am getting msgs from[protected] for gupshup free group sms
5. i ma getting debit of Rs. 1/- on daily basis from 64611007no

i just want to confirm that for above mentioned services i never ever asked and apart from that i want to reqest you that plz close all kind of services for my no ie. [protected] except local calls & std calls and i need the defult services for my plan ie. advance rental of 699 for 1year.

Dear Mr. Bhatt,

Thank you for contacting Airtel.

This is with reference to your email regarding disconnection of your Airtel mobile [protected]. We regret the inconvenience faced.

We regret your decision of surrendering your Airtel mobile. We would be glad to do anything we can, to have you as a continued member of the Airtel family.

We wish to inform you that your request for the same is already in process and we will get back to you by 5 December 2008.

Kindly note Service Request number 19486793 in any future communication about this request.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.


Regards,
Poonam Sharma
Nodal Officer
Airtel

DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






Suresh Bhatt <[protected]@ymail.com>
[protected]:47 PM Please respond to
[protected]@ymail.com


To Nodalofficer.[protected]@Airtel.in
cc [protected]@airtel.com
Subject Re: Regarding Your Airtel Mobile [protected]

P Please do not print this e-mail unless it is absolutely necessary P





Dear Nodal-officer

This has reference to my e-mail regarding your Airtel Mobile [protected]
Till date I didn't have any response from Air tel Team for disconnection my said no. which depress me and effecting my daily routine work. Again I request you to resolve the matter asap to release my stress.

Thanks
Suresh bhatt
--- On Thu, 13/11/08, Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in> wrote:
From: Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in>
Subject: Regarding Your Airtel Mobile [protected]
To: [protected]@ymail.com
Date: Thursday, 13 November, 2008, 8:55 AM



Dear Mr. Chand,



Thank you for writing to Airtel.

This has reference to your e-mail regarding your Airtel Mobile [protected].

We regret the inconvenience faced by you.


We wish to inform you that we have checked in our records and found that your request is in process regarding the number disconnection with the reference number[protected] so kindly wait for the same we will get back to by as soon as possible.

For future, kindly call our 24 hrs customer care help line at 121 (toll free) or contact Nodal Officer at [protected] (From Monday to Friday between 9.30 AM to 6.30 PM). We would be glad to assist you.

Assuring you the best of our services.


Regards
Rinku Pal
Nodal Officer
Bharti Airtel Ltd.






DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.









Suresh Bhatt <[protected]@ymail.com>
[protected]:56 PM
Please respond to
[protected]@ymail.com

To nodalofficer.[protected]@airtel.in
cc [protected]@airtel.in
Subject Disconnecting Mobile Number [protected]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Nodalofficer,

This is to inform you that I want disconnecting my Airtel Post Paid Mobile number - [protected]. I had already requested to costumer care more than Ten times to close my number. But still it is not disconnected. I request you please disconnect my number ASAP.

Customer Care reference no.[protected] /[protected]
18533580 / 26-10/2008

Thanking You



Date: 10/11/2008
Suresh Bhatt
[protected]
[protected]


till date i am receiving airtel post paid bill of above said no. Please treat it atmost urgent other wise i will knock custmor corm door.

thanks

Hi All,
I am using Airtel prepaid connection for a long time but recently I got surprised with an unusual problem from their end . I have recharged with 53 Rs SMS pack in kolkata (Valid for local/std/ISD )and got 250 Rs sms balance for 30 days on 6th December and it was deducting from my sms balance when I was sending any ISD sms but from 13th December it stated to deduct from my main balance whenever I am sending an ISD sms . I have launched a complain to airtel on 15th December with the complain no “[protected]” and they assured me it will take atmost 17th December to solve it but on 17th when I contact them as nothing done they are telling me it will be fixed within 30th December! .Even when I asked them if you take so long time my sms validity will be over they replied they can do nothing only can forward it to concern people and they even will not extend the validity or repay the balance even in spite of their fault .
Now please tell me what action I can do from my end ?

My number is [protected] (Airtel). i tried entering the password...due to wrong entry, My SIM is blocked.kindly provide me with the PUK code.kindly send the details to my email i.d provided.
Thanking you in anticipation.
DS Radha

I, pawan kumar aggarwal, holding a mobile connection with airtel india vide no: [protected].
my november bill no[protected] due on 06.12.2008 .paid on 05.12.2008 vide chq no.729936(axis bank) for Rs-366.00. and the same hve been cleared from my account on 11.12.2008.

Since then i am recieving call from recovery department daily.
and i am complaining with airtel complaint cell regulary. till date no action have been taken by the company.

I request for an early action in this regards. if company fails to update their data base timely and stop harrasing customer, advice the concernt dept to stop the services and refund my two years advance rental

thanks and regards

pawan kumar aggarwal

Hai .am in dubai i was ativate international roaming facility on my airtel prepaid.my mobile number is [protected].Successfully am rceving Messages from my friends.Past three days am not receiving any messages.I dont know whats the problem.I dont know how to check my balance and i don know how to contact cusomer care.Can u Check the details for me.and solution for that.My mobile is in roaming and receiving company off messages only.If balance is low tell me i l topup through EC through my friend.

Thanks
Riyaz Ahamed
[protected]
Uae

i have a airtail prepaid connection from more than one year, it was in a schime as under
airtail to airtail rs. .30 per minut airtail to other mobile rs. .30 per minuits
i make a recharge 15 days before of Rs. 240 for ful talk time. whene i make the recharge the diller said that your puls rate will remain same but now they are charging more.
when i contact airtail consumer care center after a long advertisement i able to contact the costomer care executive he asked me that your scheme hase ben changed.

I have a huge complaint again Airtel Digital TV. I purchased it on 20th Dec and I was told the installation will be done the same day at 8 PM. But no body turned up for the installation. Then on 21st they again issued me slot for the installation which was for 5 O clock in the evening and again nobody turned up. Airtel again felt sorry for this and were trying to issue me slot for the third time whcih I refused. The customer support service is so bad that they do not have any knowledge of who would be visiting at customer place they only assure that we have passed your complaint to backend department and they will give me call. But nobody is bothered to callback. Despite of long talk with customer support nobody so far turned up for the instllation. Airtel Service support is really pathetic. Its a newly launched service and in the starting they cannot keep their commitments and don;t know what will happen if their customer database increase.
I request all who are planning to buy Digital TV to stay away from it as I am too myself is figting with Airtel to refund my money back.

Regards

Mukesh

Hyderabad,
Dt.[protected]

I used to pay my AIRTEL Post Paid Mobile bill payment regulary initially through internet of ICICI Bank internet access to my SB account by Online Bill Payment method.

But once ICICI VISA Bill Pay called me and somehow I registered to pay the Same Airtel Post Paid Bill of my mobile through ICICI VISA Bill Pay. Everymonth, they paid before 5 days of the due date and infom me.

But in Dec'08 my Airatel Bill for Rs.2095.29 was due on 9th Dec'08 and I didnot receive any communication from ICICI VISA Bill Pay till 8th Of Dec'08. Then as usual I noticed that ICICI VISA Bill Pay had not paid my bill and hence I paid on Dt.[protected], my Airtel Bill through my Internet Account of ICICI by way of ONLINE BILL Payment.

I received an automated SMS immediately from AIRTEL about receipt of Payment. But to my surprise, Airtel started sending SMS and started calling that the Bill is not paid.

I lodged complaint to ICICI VISA BILL Pay and as well to AIRTEL, but I was put in to lot of anxiety and no body responded properly. After repeated phone calls to ICICI and Airtel Customer Care finally Airtel Acknolwedged the Payment of Rs.2296 pm Dt.[protected], but manwhile, to my Surprise ICICI VISA Bill Pay clerverly paid my Bill again saying that the DUE DATE of MY AIRTEL BILL is ON DT.[protected].

Now my Airtel Bill is paid twice. Who will compensate to my anxiety and the trouble I had to undergo all the time.

Lost airtel card (mobile no=[protected]) at kalewdi chowk with the handset.Ithink it might be stolen. So i just wanted to DIVERT THE CALLS OF PH NO=
[protected] TO [protected]

The two post paid connections in my name --- for Account No.[protected]Mobile No. [protected]) and Account No.[protected]Mobile No. [protected]) had been requested for discontinuation by me through the Airtel Gallery at Vashi, Navi Mumbai on 29-11-08. The request Nos. for the said disconnection were 19528959 and 19529073 respectively. I had paid all the pending dues as on 29-11-08. I request you to confirm the disconnection of the above two post paid connections. Also, I have paid the full advance rent for the period 26-11-08 to 25-12-08 but the above connections have been requested for disconnection on 29-11-08, I request that the pro rata amount of rent for the period 30-11-08 to 25-12-08 may be refunded to me by cheque. I reiterate that I do not want to continue the above two post paid connections and I have not used the said post paid connections after 29-11-08.

Your marketing salesman visited and sold the product.Had no technical knowledge, offered me wifi connection and a cheque for amount Rs.1500/- was given in the name of company.
Regular connection was given. On assurance of your engineer that wifi will be install in a day or two. Waiting for a week, approached to your salesman, he enquired from the office that wifi will be install right now.Engineer came with the defective wifi and showed his inability that he cannot do much.Will come after two days.HE got wifi, installed and asked for a laptop.I don't have laptop and asked this wirefree facility will I get on my PC and telephone.He explained the system and the purpose of wifi, which is not in use for my requirement.I refused and he contacted to his seniors.Explained the amount will be adjusted in my current month bill.
Received the bill.The amount paid for wifi is not adjusted in the bill.Kindly rectify the bill and send me correct bill.
Thanks.

Dear Airtel,

This is quite disgusting that ever since i submitted the request( recieved at Wega Centre with all relevent documents, Pune on 6.8.08)for the transfer of 2 numbers belonging to earlier BM of my company to my name...i have been running pillar to post for a solution.

The numbers are [protected], [protected]

Despite numerous visit and phone calls ...NO Solution has yet been given.

Airtel seems to have lost the

Rs. 25/- charges against sms sent to 69602 which was not sent from my mobile. Another Rs.3 were charged agaist sms sent to 779. These nos. not pertaining to me but charged by Airtel.

i want to deactivate this service so what i have to do to deactivate.i have consulted with the consumer centre but didnt get a satisfactor reply from them

dear sir/madam

i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id mentioned above.
thanking you

regards

ankita