[Resolved] Airtel / Postpaid — Barred my Outgoing & deactivated my SIM without any intimation | |
My Airtel postpaid connection which I took in month of January 2009, got deactivated in month of March on account of my change of address. I moved my initial address where I took the connection to a newer address in month of February. During Airtel's routine verification process when they found the change, they tried contacting me on my airtel number( as they claim) and they couldn't reach me, which to my information could have happened during weekends as I travel out of station. Since which they barred my outgoing calls without any further intimation(All this while I am not aware on what was happening from Airtel end of their verification process and etc). Initially I felt this could something related to billing...when I tried calling 121, it would not allow me, but it does allow to reach some department when you dial through your existing contact list in phone, some sort of rerouting the call to their department. These people informed me that they had barred my outgoing calls, while they were not able to tell me on why they couldn't communicate to me through alternate ways like SMS or email prior to barring my calls. On one of the calls to Airtel they took my new address but they never informed me on how this will get reactivated. Then suddenly today(18/Mar/09) they completely made my SIM inactive again without my permission or intimation. When I called back, I had a chance to talk to a Senior agent Jannardan Naveen who failed to give me any satisfactory reply on why they disconnected the service without any intimation to me, all the while maintaining that this is Airtel's process and they did try calling me initially wherein they failed to reach me. As expected this gentleman was rude and extremely frustrated, would occasionally point what was wrong with my approach when I asked on what he would be doing if he had been in my situation. Lastly he concluded of not able to help me in any manner nor he has records of people who collected my new address. A very pathetic service and overally a pathetic customer support team. My Airtel number is [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Hi this is Arun.My airtel sim is been deactivated by a tech who wants to talk to the person who bought the sim card.When the time he calls that person was not at home, when he return home his sim was blocked.he tried to call Customer service, there is no proper responce.and that tech while on the phone spoked very roud and he disconnected the call before explaining the issue.A ***king Customer Support and their process.They cannot understand their pluse of their customers.I was with airtel for the past 4 yrs and iam fedup.they thought the only work for me is to answer their calls..Pathetic Service very disappointed.And i would recommended not to get any connection from airtel from now on. thanks you so much. My cell no is [protected].which is of no use were its barred both outgoing and incoming !!
Airtel — about deactiveted my outgoing calls
Sir/Mam, vimal verma this side n my mobile number is [protected]. how can u do this how u cut the my outgoing calls.I hv already paid the minimum amt as u want but afterthat u cut my service.how can it possible. plz make sure during one day u hv to activate my outgoing services.if don't take seriously then i hv to take ligal action against u.Thanx n Regards
Vimal Verma
([protected])