[Resolved]  Airtel / Postpaid — wrong billing and threatening by sending notice from District Legal Services

Connection 1:
Airtel postpaid billing went wrong about STD continuously for three months and sent a consolidated bill around 5000 rs because I stopped paying bill from the month they started sending wrong bill (it may be around 2500 inr as per my original plan for all three months), this is in some time before September 2007

I have risen series of complaints through phone (customer care), internet (mailed to 121) waiting for their response, thinking that airtel would respond positively and support me in this case.

And I don’t see any resolution progress then I though I stop paying the bill which is almost double of my actual bill, airtel barred my services by October 2007 end.

Days passed, months passed

Airtel started tracking all my other postpaid connections(connection2 and 3) and barred those lines without any communication though those lines are fine and no issues about billing and no dues about payments too, customer care have given a reason that I’m still due on my connection1 (the above said connection) when I enquired, a weird approach.

Immediately after a month

Regarding connection 2 and 3, Airtel has sent notices from District Legal Services Authority to clear the bills, I’m forced to pay for the entire month though connections are closed by mid of the months, this is another issue (can not help myself)

And years passed, all sudden in 2009

This is on 17th march 2009, i have received a notice regarding connection1 from District Legal Services Authority stating that I have to pay the due amount 4, 703 inr (deducted my deposit amount 300 inr) before 24th of march or appear to the above said court with all original documents and put my hearing there to negotiate on the bill/payments which deals pre-legal litigations like this I guess

I know that I can appear to the above said court and put my negotiations with all my original documents and win

or

I know that I can file a case in ombudsmen court and fight for my money and win against Airtel for sure

Just because I can not make myself available to any of the above, I have paid the amount by requesting/discussing with their lawyer of District Legal Services Authority, who has given 30 percent discount (who does not know the issue or at least listens my issue )


I have paid 3293 after the discount; even though it is still 1000 inr around more than the actual bill.

One thing I can suggest india is to stay away from Airtel, who does not care/value a customer once after becoming a Airtel customer.

- sreenivas, bangalore