Airtel Complaints & Reviews

To
Mr. Manjit Kaushal,
Nodal Officer UP East

Sub: Grievance regarding mobile services - outgoing calls not enabled till date.

Ref:
(1) Complaint Number[protected] May 30
(2) Complaint Number[protected] June 2
(3) Complaint Number[protected] June 4


Note: All these complaints were registered at 121 the customer care service

Dear Mr. Manjit Kaushal,

(1) My name is Suddhasheel Ghosh, a student of Indian Institute of Technology Kanpur.

(2) On the loss of my previous SIM card and mobile, I applied to the Airtel Office at Kanpur on 13/May/2009 and got a new SIM (Mobile Number [protected]). I provided the necessary details as asked in the form.

(3) On 14/May/2009 I have got an SMS that my application for SIM exchange has been accepted. My incoming services were restored on on 15/May/2009 when I had left for my home town Jabalpur. However, outgoing calls were yet not enabled.

(4) On 30/May/2009 when I returned to Kanpur, I registered a complaint with the Airtel Office which has unfortunately not been solved till date even after registering the complaint 3 times.

(5) It is surprising that I had also mailed a copy of the complaint I sent to [protected]@airtelindia.com to the Nodal Office, i.e. yourself, but there was no response. I am attaching a copy of the mail herewith.

(6) With reference to the above point, and the mail which I sent to you earlier, I fail to understand why such a lazy attitude is being adopted to resolve the case. I am sure going to the consumer court would not be a very entertaining experience for you.

I request you to look into the matter urgently,

With regards

Suddhasheel GHOSH

The copy of the mail sent on 30/May/2009 to [protected]@airtelindia.com, with a copy to the nodal officer:
Dear Airtel Customer Service, UP East

I lost my mobile on the 9th of May at Delhi, and had immediately lodged a complaint at the Hauz Khas Police Station as well as reported the matter to the Airtel Customer Service at Delhi. They assured me that outgoing calls from the lost SIM would be barred within 24 hrs.

On my return to Kanpur, I applied for a duplicate SIM on my number [protected] at the Airtel customer service office at Kanpur with the necessary details/documents and the requisite payment of Rs 75/- (13/05/2009). The office had assured me that my number and SIM would be activated within the next 24 hrs.

On 14/05/2009, I received an SMS that my application for SIM exchange has been accepted (which was beyond the limit of 24 hrs!). Owing to an urgent situation I had to go out of station to Jabalpur on 14/05/2009. I reached JBP on 15/05/2009 and neither incoming nor outgoing were activated on my SIM. In the evening of 15/05/2009, incoming calls were enabled. However, I was not able to make any outgoing calls.

I feel angered, harassed and irritated to tell you that my outgoing calls have not been restored yet (30/05/2009). I have started wondering if callousness and laziness towards serving customers are properties which are considered apt for reward at Airtel UP East. I say this because this is not the first time when I have been harassed by the Airtel Service Providers (UP East).

My research colleague Susham Biswas, had sent an email to [protected]@airtelindia.com on my behalf (on 19/05/2009) applying for restoration of outgoing call facility on my number (as I had minimal internet access facility) and to no surprise, was given the most unsatisfactory response.

Please let me know:-
(a) Whether my SIM would be activated at all.
(b) Whether any punitive action would be taken against the employees of Airtel (UP East) responsible for my suffering (which I am sure would definitely not happen as callousness and laziness seem to be properties apt for being rewarded at UP East!)
(c) What is the best trick for getting hold of the Airtel Customer Service person at 121 as the response seems to be computerised (except Airtel - Delhi and Airtel - MP!)?

Eagerly awaiting your response,

Suddhasheel Ghosh
Student and Research Scholar
Department of Civil Engineering
Indian Institute of Technology Kanpur
Uttar Pradesh

Subject: Harassment by Airtel - [protected]

Dear Sir,

I dont know if this is the right place to file a complain regarding airtel. One of my friend suggested me to write a mai to you and you will take action againest airtel.

I am Jitendra Joshi and 4 yrs back I took 2 phone nos from airtel delhi:

[protected]
[protected]

Both phones was working till last aug when I decided to close them as I had shifted to Bangalore. Since I couldnt pay rooming charges while leaving in Bangalore so I thought I will cancel these account and get a new local number in bangalore.

In the month of Aug I went to Airtel outlet (Indiranagar, Bangalore) and asked them to cancel both of the phone numbers. The airtel person said if you want to cancel you have to pay full and final payment of both of the account then submit a cancellation application. I did the same, I paid my all dues whatever they said and submitted the application of cancellation.

after few day I tried to see if both number are cancelled by airtel. I cam to know that even I already given the application to them for closing but they did not close them.

I called airtel they said thatthis is the mistake from our(airtel) side and make sure both number should be cancalled.

I went to again their Indiranagar, Bangalore branch and they said we have already generated the SRS for both numbers and both are cancelled.

after some time I got a bill for [protected] from airtel. I was surprised becasue I cancelled th phone number and still the bill is coming. I mailed them and they came up with sorry ...and that said this is our mistake and we will make sure this will not happen again.

On friday (6th Jun after 8 month) I got a call from airtel that you have 2800 RS due for [protected] and if you will not pay that amount, we will take a legal action againes. The person who called me from airtel, his name was "Sumit Malhotra".I went to airtel CC and also to Indiranagar Bangalore branch and I asked what is this happening. They said this is not your mistake because we have already generated the cancellation SRS for your phone numbers. The SRS number for cancellaing [protected] was 20794006.

The airtel customer care person called to Sumit Malhotra for thid issue and they said customer is right and he already paid his all the dues and cancelled the account and SRS for cancellation had already been generated in the month of aug 2008 then how can you take a legal action againest him.

But the airtel persoan was not ready to listen even them ..even me, however he called after 1 hiur and said if you want we can settle this in 2000. Just pay 2000 and we will not take any legal action againest you. I said why should I pay if I never used that amount but he threatened me ok ...dont pay ..we will meet in court.

As a customer I am not able to understand where is my mistake. I never stopped any bill of them and 4 years I paid all of the bill regularly. I submitted my cancellation on one paper for both 2 numbers [protected] and [protected]. The airtel generated SRS for both number and they cancelled only one. Its completely their mistake
and now they are trying to harass me. I heared they went to my old place and thratened.

Could any one help me to get away from them. It means anytime airtel will thraten to anyoen and get money.

Help Me please. I hope I will get some positive answer from you.

Thanks,
Jitendra Joshi
[protected]
Bangalore, India

Dear Sirs:

Today the 7th June morning, when I wanted to send a instruction to 52668 to cancel missed call alert service, from my mobile No.[protected], I by mistake pressed 52666 and then started a flood of
unrelenting, unstoppable incoming messages ( i dont know when it stop, it has topped till now for
hours now and has not been delivering as message storge capacity is over in the mobile, ) mentioning a text message that " you have no missed calls ". This is giving me acute problem and would
request you to immediately arrange to stop this message. Seems to be some technical problem
at your side which please rectify urgently. This is really pathetic for a service provider like you.
thanks
venu

Want to stop monthly rental service of airtel messenger service. I am trying to stop it but rp 50 has been charged to me for last 4 months . My no is [protected].

My airtel account no. was 13773813.
I called up airtel customer care serivce and asked for the procedure for disconnecting the service.
I was told that you can subit your request on the customer care and you will get a confirmation call regarding it in few days and then your connection will be disconnected. I did as i was told by airtel customer care. I made the request for disconnecting my broadband connection somewhere around...

Address: Rameshchandra, No 35, 2nd Cross, Bhagyshree Royale, Rachenahalli, Bangalore-560045.

In my area we are facing a Airtel Signals are not at all being accessed. This problem we are facing almost more than a year. Even when we receive Calls we have to search for Sport where signals are accessed and these spots are keep changing. Most oftenly the calls are abruptly ended due to weak signals or not non-availability of network.

The above explained problem is faced almost every Airtel Customer in the Area.

Our locality is just behind the Manyata Techpark, Outer Ring Road at Nagawara, Near Hebbal or Lumbini Water Park.

I suggest you to instruct one of your Technician to check the situation or install a Tower either in Rachenahalli or Manyata Techpark which may ease out the problem.

Your early action will be highly appreciated. I would like to mention here that most of AirTel Customers are switching over to Reliance or BSNL for the better accessibility & service.

Regards,
Rameshchandra
Mobile No: [protected]

unsubscribe wap.mobifun.in from my mobile. i have been charged rs15 per week for over a month. my mobile number is [protected].THANKS

I am from Maharashtra .I am using Airtel mobile and I am getting calls and sms from Idea user . Want to block his no. [protected]. Please do some quick action on this.I am very worried about this.
[protected] is sending me sms and calling me continuously. i have diverted his calls but he is continuously pushing me in to trouble.

To,
Bharti Airtel Ltd,
Mumbai



Sub: To Disconnection of the All Landline No. and Data Card
Ref : Tel No. 41232041/42/43/44, Data Card : [protected], [protected].

Dear Sir,

We have Four telephone connection of Airtel from last month as well we have two data cards with the help of your airtel authorized person sr. officer-sales Mr. Shirishail Ambarao Houde. Mob No. : [protected]. Due to Bad to service providing from airtel we like to disconnect all the landline as well data cards.
Please note that at the time of booking we have provide all the essential documents such as address proof, photo id proof and company IT Return for the data cards but after one month your data card is not working properly till date from the airtel office, the reason is they haven’t receive the documents after this we again sent all the documents to Ms Jeena at airtel office, vashi. Ms. Jeena was also not reply properly and in this period we haven, t used the data card but we have receive your bill on time.

We request you to airtel we take the of datacard instrument of Rs.7000/- which are charged from us so please refund us the mention amount after this we will pay your bills only for landline no and surrender your all your landline instrument and data card instrument.

Due to all this reason we like to discontinue the service for above mention land line no. and data cards.




Thanks and Regards,

Yours Faithfully,
For Jaiswal Import Cargo Services.




Authorised Signatory.

Sir,
Inreferance of the above topics I would like to state some harazments, I suffer due to the mentioned Company.
In last month I took the connection of Airtel as postpaid scheme from there outlet, situated at City Centre, salt lake, Kolkata-64.
Since the 22nd of may 2009 I put myself at mumbai due to proffesional reason.All of a sudden my mobile connection was cut off, in fact i was unable to contact the customer service regarding the service or biils.
Yesterday I contact their customer care by another mobile and they told me my outstanding amount is stiil due, But i was not get the bill from airtel stiil now.whatever one of my colleague pay the verbal said amount by Cash in Kolkata today, and in that time he give the phone to airtel executive and he states me that they cannot give me the bill, as it is not their duty, if I pay, they activate my connection, So I have no option but have to pay and I pay the bill what they say verbaly over telephone.Still Now the connection is not continuously stable.
I would request you to take some necessary steps so that we the working people will not be har suffer from such problems as i suffer, by proffesion am a project engineer working in PREMCO RAIL ENGINEERS lTD., currently attached with the project at Mahul Terminal, HPCL, MUMBAI,

Thanking you,
With regards,
Vikramjit Nath
[protected]

I am alok Srivastava using airtel prepaid mobile. Today at 5:40 PM a customer associate call me from [protected] number and told me some airtel scheme for caller tunes. When i refuse to accept their scheme then he starts abusing me, then i cut off the phone. After a while he call me again at 5:43 PM and starts abusing me again and told me that he will cancel my prepaid connection. After that call I became very much tensed. So please take some right kind of action against that person, so that he will not disturb me in future again..
Waiting for your response..
Thanking You..
Alok Srivastava

my name is anamika. i have been making complaint since more than a week but there is no proper action taken regarding the same. and if i call to the customer care executive they dont even bother to give a proper answer and keep me on hold for more than 15 mins and then simply cut the call.i am using this airtel service from last two years. i ahve never seen such a hopeless service in other mobile services. i hope proper action will be taken within max to max 2 hrs.

I applied for a post paid corporate connection.
I was asked to provide a address proof.
I provided my airtel broadband bill as address proof.

After a week, surprisingly my outgoing services are barred,
when I called customer care I was informed that the address verification came as negative and thats the reason why the services are barred.
I was not informed about this at any point of time. I gave my alternative number if they want to contact me, but still no one contacted me.

As usual customer care people told me that contact address verification department(how come always these departments work independently!!!), when I called address verification department they told me that address verification report is negative as they were unable to trace the address !!!
I am surprised how come the same company personnel was able to come down to my home to do the broadband installation !!!

Address verification department told me that their people will come and do the verification in 72 hours.
When I asked if it is possible to come on some specific date & time, they told me that its not possible.
How come they expect a customer to be there at the address "when ever" they come?
Finally address verification department agreed that they will send a person before 9:30 AM.
After 3 days (72 hours) I called up address verification department and inquired why the address verification is not yet done?
They informed that it will happen in another 72 hours.

After 2 days again I called address verification department and came to know that the address verification has happened but its again negative, reason is simple: "customer is not available at home" !!!
One good thing is they were able to proceed further, from address not traceable to address traced but customer not available :)

Looks like they can't respect the customer's problems. I clearly mentioned that its not possible to be at home "when ever" their people come for address verification.

They are taking their own sweet time to do the address verification.

The out going services are barred, but I have to pay the bill (if it is just for the sake of incoming i can opt a prepaid connection). For this great service I have to pay 12% as "service tax".

When do these guys will give respect to the customer's problems?
When do these guys really understand that customer's are paying them not to face any service problems but not to invite the problems.

I am still waiting for the address verification to be completed !!!

In contrary to this I do know people who got the airtel connections with out proper address verification !!!

Sir,
My sim has been blocked. It is promting for puk code.please help me by providing me the puk code as soon as possible so that i cn continue using airtel services further.My phone no is [protected].This is jharkhand's sim and at present i m in visakhapatnam in andhra.

plz deactivate the service"videshi tashan'" on my airtel no [protected]
thanks and regards

I m using airtel services for long is not getting proper services recently regarding Airtel-Live and Speedflirt Service. I had tried over a Hundred of times to Unsubscribe from the Pre-mentioned services, and for the same, tried to get connected to Airtel Customer care, but it never got connected. I received a sms 05/06/2009 from ''TA-Arena'' at around 15:42 which requested me to log on to- ''www.speedflirt.mobi/airtel.click'' and then to Edit Profile and to Unsubscribe because it read that within 2 days, the service will be renewed but the problem is this that the page is not opening inspite of innumerable efforts. Airtel has been deducting Re.1 per day as a usage of the said service. But I am not using it. So, why should I pay when I'm not using the service???? I want my money refunded/adjusted for the same immediately, within 5 Working-Days.

Thanking you,

Yours sincerely
pavan taldar

Hi,

I have been offered a scheme from the Airtel customer care executive, actually they called me up and give me that offer for 3 months which is I have to pay only Rs 300/- if my gross bill is Rs 500/- but now after 3 months are over they are saying they didn't offer any such scheme to me and I need to pay around Rs 1750/- and after that they disconnected my connection. Now I am not able to call even customer care to have some clarity about that offer and descripancy in the bill amount. For the last more than 4 years I'm a customer of Airtel.

Request you to please lookinto this issue or otherwise I'm forced to go to consumer court and file suite against Airtel.

Bikramjeet Singh
[protected] (The no. in question)
[protected]@rediffmail.com

I am using Airtel mobile bearing # [protected] since 2 yrs at chennai Tamilnadu. I use to get coverage when i move out of TN every time. but to my dismay, now when i visited Assam
Guwahati there is no coverrage thkough i was getting calls till NJP ( new jalpai guri) after crossing NJP the coverage got cut i was put very critical position by not getting the coverage. I was not able to neither contact nkor receive any calls though i am having prepaid connection with roaming facility. I couldnot find any Airtel shop to get the problem settled though i find Airtel hoardings in many places. pl verify and reply to me at earliest.

Hi, I am Sonal and newly came at Bangalore. I applied for connection 1 and half month back.While taking connection agent was so keen to take my application and he promised me I will get connection within 1 week. I was aware of that in Kouramanga getting coneection is difficult coz of technical feasibility, same thing I asked to Airtel agent but he said I got a wrong information and I belived on him and given 2 month of advance also. I got a proper reciept.After 1 week I tried to call him he didn't respond me properly.Through customer care only I came to know that my application get rejected coz of the same reason which I was aware of the and amount is deducted from my account.Now its already 1 month and I didnt get my account back as well as Airtel representatice(Agent) is not responding.

Broadband was so urgent for me.I cud have taken some other connection but those people didn't respond me propely.It's realy bad behavier, atleast they cud inform me or atleast intimate me about problem. In any business i[censored] sud have transparency. It might effect consumer's work.

Now the situation is that..First of all I didn't get connection, I lost my time for application and coordinating with agent and lost money also. They sud first inform technical feasability then only sud deduct money from account.

It is such a nuisance that these companies talk of their speed in Kbps while we measure speed in KBps.

Something like saying the distance from Mumbai to Delhi is XXXX feet?

Your actual download speed is just 1/8th because 8Kb = 1KB (look at the Bs and the similar pronunciation).

Wish the largest companies in the country get out of this fraud.