Airtel Complaints & Reviews

Hi,

I am an Airtel customer from the past 8yrs. They have always been providing good service except for this time. I was currently out of the country for 3 months, they have disconnected the service and recycled the SIM without notifying me in advance. I was using the Airtel SIM also for any incoming messages as the outgoing call rates were high. I had got a message from airtel last week saying "We are disconnecting your service due to inactivity from 4 months". I had left India on 22nd February and returned on 19th May. How did they say its "4 months of inactivity". I remember I had called people when I went into the flight as well on 22nd February, and as per the dates o[censored]sage I can assure that its only 88 days I had not used my airtel number for any outgoing communication. However it was within the network range and I was getting the incoming messages when ever there was a foreign network service provided. Today when I called the customer care to get my SIM activated, they are saying that they have already recycled my number and also their response to my questions were irresponsible.

Is this the way to respond to a customer who was believing in airtel and using it from the past 8 yrs?

How can Airtel send me a message saying "Inactivity from the past 4 months" as its not even 3 months?

Can I get contacted from an Airtel Officer?

Airtel number +91 [protected]

i request the service provider
to please deactivate unwanted cricket schedules and updates are messaged to my phone costing 3 rs. each day!
i hev just ported to airtel service and within a day these updates started coming !!
i have also tried the start and stop service but it replied request invalid
please please please deactivate these cricket updates !!!
number : [protected]

I am an Airtel DTH customer since a long time. My airtel digital TV
Cust ID is [protected]. My problem was non receiving of picture.
Whenever we start the tv system take time to start 1.30 hours or more.
In this connection we lodge a compliant to airtel dth cust care
on 24/04/2012 (cust request no[protected] regarding this a service
engineer visited to my house. He changed the receiver of signal and
charged Rs.250/-(without cash reeving receipt) but problem still continue. (service engineer could not ascertain problem in STB) We contacted the same service engineer
so many times but he says problem is in STB and new STB is not
available. My problem is still continue but we received a sms
regarding problem has been resolved on very next day
Again we contacted the customer care officer on 12/05/2012 (request
no.[protected]
Nobody service engineer visited my house but on 13/05/2012 we received
sms regarding STB issues for your airtel digital-TV Cust ID [protected]
has been resolved. Now we again contacted to customer care officer
on 13/05/2012 (request no.[protected] but my problem could not solved.
In this connection we also contacted Nodal officer through email and also contacted on 13/05/2012,15/05/2012,20/05/2012 but till date my problem not solved by airtel dth.

i have recharge my airtel digital tv with 200.00 rs on 20/05/2012, tv account id [protected], transaction id : 33427206. he will be charge me 10 rs for reactivation fees & my plan is 180 rs per month but airtel will change my plan to 200 rs per month. please help me & give me my amount refund . my mobile/cell no: [protected]

i am not sure whether posting here is of any help.!
i am using a prepaid number of airtel of bihar-jharkhand region. company has renewed gprs pack of rs60 on my no. even after asking them not to do so.
i am in roaming and unable to contact the customer care. customer care no of airtel-bihar, for roaming customers, i.e [protected] does not work. it seems all service providers, more or less, playing same dirty games.they need to penalized heavily for each and every incorrect charges.
airtel no in question-[protected].

-a frustrated client.
contact no-[protected].
email [protected]@hotmail.com

I have airtel pepaid connection with mobile number [protected]. As I am in Ireland now, i am not using that Sim though I have inserted it in a Dual Sim compatible phone. So none of the GPRS services I have opted for. And I am not using any value added services. Now suddenly I got a sms saying that "Thank you for choosing COMBO LOVE PACK 2125 on your airtel mobile. You have been charged Rs 3.0 for 1 days". I really don't understand why Airtel gives these kind o[censored]nnecessary problems to the customer who is out of the country. So I can not call Airtel too as it will be there in Roaming and will be heaviely charged if I call. Actually roaming facility is neccessary for me as my parents give missed call to it.

Even when I was in Bangalore too, sometimes suddenly such kind of deduction for value added services happened. Then I called up them and fought and money got returned back. And I strictly told Airtel to stop Airtel Live and GPRS for me to avoid these kind o[censored]nnecessary deductions which happens without my consent. That time they disabled Airtel Live. Now suddenly how come they are blindly deducting money for those services which I haven't chosen yet all, that too when I am out of India.
Need help on this. It looks like Airtel repeatedly creating these kind of problems, which is a nuisance and loss for me.

Thanks and Reagrds,
Rohit

I used airtel broadband(no:[protected]) long back and as I shifted my home I requested for cancellation.But these stupid guys are not cancelling my connection.Then I said first u cancel my connection otherwise am not going to pay any bill.Then few guys from airtel visited my place they disconnected the line and collected all outstanding payments.I thought story end....But again after 3 month these started calling me..My connection not disconnected pay the bill etc etc..now everyday they are calling me..sir your bill not payed ...

The funny thing is still am getting messages in mobile like "your 5 GB completed please recharge to get high speed internet speed is now reducing to 256"
The line is disconnected but still 5GB is using by me as per airtel

Only one thing I have to tell u all don't use any airtel postpaid services at anycost.

I have register a complaint(refrence no.[protected] with you on 11th may 2012 & till date there was no resolution & when i called up back today they told me that we can't do anything for the same.



Complaint :

I am using a airtel no. ([protected]) & they have called me & said they are giving free blackberry services & asked me whether i would like to avail the same,i said ok & they activated the services,this was in Oct 2011 & i was in mumbai at that time.
From Jan 2012 you guys have started charging me for the same without taking verbal/written consent from me.
As i was in Mumbai till last month so i never use to check my bill & bill was being delivered in delhi & some one from my family use to pay it in delhi only,so i never came to know what you guys are charging.
From last month i have been in delhi & have opted for E-bill around 02 months back & on 11th may 2012 i just checked the bill on mail & was shocked to see that you guys are charging me Rs.299/- for BB services.


My Concern & need revert/resolution on the same :

How can they charge me without taking my consent?
When they have taken my consent for activating free BB services than why no consent has been taken for charging rental for same services.
Need adjustement of this rental which you have charged me for last 05 months (aprox Rs.1500/-)


Regards
Amit Setia
Ph : [protected]

Hi,

I am using a broadband from Airtel, I had sent in a request for plan migration(currently I am at 4Mbps plan with 30GB data, I wanted it to be migrated to 4Mbps with 75GB data) on May 10th 2012,to which they committed that it takes 7 days for a plan to get migrated. However till now the plan has not been migrated. I tried calling them 5 times for the same but every time they kept on giving excuses. The final call made today was absolutely fantastic, I wish I would have recorded the call. There was this lady by some name, I tried telling her my issue. First she kept me on a long hold after that she told me that there is NO 4Mbps plan available in my area. To my surprise she consistently kept on telling me that the plan of 4Mbps is NOT available in my area and that is the reason the plan can not be migrated. I insisted her to check the details of my account to see that I am on a 4Mbps plan, she sounded to be surprised and in hesitation she transferred my call to a sup names Asif Ali. She again kept me on a long long hold. I was on a hold of about 15 to 20 mins. After that Mr. Asif came on he call with the apologetic lines of Sorry and I understand (which I know he will never be able to understand till the time this happens with him). He again gave me lazy excuses that he has asked the backend team to update the profile and it would take a while to get updated. GOD knows what will happen to Airtel services. If any one from the company reads this note kindly retrain the employees you have they do not know what and when to convey to the customer. Also, they work like laborers, every one shouting like its a fish market. You will not only hear the voice of the rep talking to you but also some body shouting at the back regarding who is teasing whom.

The request numbers are :[protected] and [protected] (given by the lady I spoke to) and Ref no.[protected] as provided by Mr Asif Ali.

Regards,

Sandeep

I anim godson lakra is a customer of AIRTEL gsm service.and my no is [protected].I am facing lot of Problem in airtel 3g as my speed is capped.i am getting 2g speed in airtel 3g network.i use airtel 3g in my 3g modem.Whenever i try to activate airtel 3GVBCPlan it say you have more than 50mb left on my a/c.But the fact is i do not have any free mb on my a/c as you can see the screenshots attached.I am facing this Problem from 3 days and complained in airtel presence facebook page but of no use.I want 3g speed in my sim and want 3GVBCPlan to be activated.

This the worst network and the response from the customer care people is really horrible. When they don't have the answer they simply say that they will transfer the call to supervisor and will keep us on hold for such a time that we will get fed up and disconnect the call.
A call from my mobile was mistakenly made to airtel frnz chat, i recognized it and disconnected the call in few min (may be 2min or so). After few hours like 6 hrs later i got a message that airtel frnz was activated and my balance was deducted.
I made a call to the customer care and said her what had happened, the reply from her was " Since you made a call it will get activated directly"
I asked her that i haven't pressed any options for activating how could it get activated. She said" I[censored] make a call it gets activated" (even for small things they give 10 options press this , press that etc) I said its a ridiculous answer and it cant be done with out any acceptance from me. She said she will transfer the call and she kept me on hold for nearly 10 min that i got impatient and disconnected the call. I again gave a try and i said the whole thing to other person, for which his reply is the word " SORRY" which now a days doesn't have value.

This is how they react to customers.
Please don't take this network. It just robs people. I am experiencing it second time.
Never gonna take it Again. Isn't there anyway to make these people behave more responsibly??????????????

Hello Sir/Madam,
I am a user of air tel mobile  I was using  rental 299 billing plan and Internet forr Rs 99/ month.Â
Last to last a received a call from air tel and introduce me a new plan forr I Phone ( I am a IPhone user) and insisted me forr new plan of Rs 2000/= rental  with 3G as a trail and told me that if I an not satisfied  I can switched to my previous plan as  Rs 299/ month and Internet for Rs 99/month. I agreed to change to new plan so that I can enjoy 3G  services and better speed forr Internet .Â
I did not feel any difference in speed of Internet it was as per my previous plan speed . New plan 2000  increased my  mobile bill.

Now I had requested air tel so many times to switch my billing plan to 299 and internet at Rs 99 as per my previous plan but all in vain . Got the reply that old plan is no available . Why air tel do false commitment to me .
as I think the have trapped me.

Now I want my previous plan to be activated and adjust excess amount billed to me

Thanks

Rakesh Vohra
[protected]

MY MOBILE NO.[protected] - I HAD ALREADY REQUESTED TO STOP ALL COMMERCIAL MESSAGES TO MY MOBILE PHONE. SINCE THREE FOUR DAYS I GOT 140 MESSAGES REGARDING CRICKET THROUGH AA _ 93251, THOUGH I HAD NOT OPTED FOR THE SAME. IT GIVES MUCH DISTURBANCE. TODAY I SEND MESSAGE 'START 0' TO 1909 IT SAYS YOU HAVE ALREADY REGISTERED DND. EVEN THEN I AM GETTING MESSAGES

Hi Sir,
Some day before i called up custmor care Airtel regarding the net connection speed then they promice me that they will upgrade my speed at same plan of Rs.999 per month but subsiquently they refuse to upgrade the same and they told me that you will charge additional charges to upgrade the plan then i told them i am going to file a complaint but subsiquently they disconnect my connection and then it will take 3 days to again start the service. I request you to please take an action againest the same and i want them to Increese the speed of my Internet and i also want some comensation for the same regret. SIr they also didinot update my Email i.d my name even i colled them more then 10 times.

Dear Sir,
I am getting stranger calls from airtel numbers of different cities like kolkata, bihar,jharkand on my vodafone number [protected].Someone is calling from different numbers and disturbing regularly in day and whole night around 1am till morning.He's writing me message that i am your friend remember who i am..,why you not picking up my call i want to hear your sweet voice..someone abusing me, I am getting this from 2months on my cell.I am so depressed.Its my kind request to you sir to please help me and tell me the details of those numbers i[censored] get to know whose behind all those numbers [protected],[protected],[protected] on my email address [protected]@gmail.com

thanks
rashmi

airtel had offered a deduction of Rs 1000 from my internet bill for the month of april.. this was offered after i had logged my intention to disconnect the internet connection because the speed of 2mbps for 30gb data transfer as per the plan was not delivered on a regular basis.....now after i decided to continue with the connection specifically due to the guarantee of deduction of Rs 1000 and 20% discount on the bill for three consecutive months..this has not been fulfilled after repeated complaints to the airtel helpline though couple of days back which was almost after a month they did deduct the bill form Rs 1459 to Rs 897 ..yet it is still short of the sum of Rs 1000 which i sate again was "guaranteed". i called up airtel helpline today also and they have again deferred their commitment ...this is a case of harassment to customers..who are served the bill that needs to be paid dot on time but what about the commitments that airtel had offered on its own accord. the various complaint no. are (a[protected]b[protected]c[protected]d[protected]e[protected] and the latest being (f[protected].

I have taken a Airtel Broadband connection few years back under unlimited plan.

Suddenly few days back when its MODEM stopped working I came to know that it Company has chenged its policy of replacement / maintenance of MODEM even without informing customers AND I have to purchase the MODM from Market from my pocket.

Towards mobile no [protected], Airtel have on their own de-activated GPRS @10p/10KB without Rental " on 20.02.2012 ( which was initially activated on 20/09/2011 ) and, activated “ 500 MB 3G Free for 1 month After 0.58365GB 100% Free, 10p/10KB(Handset Bundle 3G offer) on 20.02.2012 without our consent.

This resulted in Airetl billing us for Rs. 7597.12 which we find very incorrect and exhorbitant as the referred number is being used by our daughter of 13 years old who may have downloaded games or applications from Android Market onto the handset. But then, it should not be costing so much.

On taking up / making a complaint with Airtel to provide us with day and time wise complete details on usage / billing of 2G/3G ( as we found only 403airtelgprs.com etc against all entries of each day of billing in the bill received ), instead of providing us with the details as been requested, we kept receiving calls and emails which only re-affirm on the very point of activating / deactivating the 2G/3G service on their own and without customer's consent on the same.

As late as yesterday, i.e. 17.05.2012, though Mr. Anthony Prakash from Nodal Office, Andhra Pradesh offered a delayed revert, it only reiterates same old and unjustifiable story.

As our question / complaint with Airtel is still not redressed to our satisfaction, seeking your intervention in nullifying the charges levied for no fault o[censored]s.

In the meantime, we have made the payment of Rs. 7,597.12/- on 12/05/2012

Despite reverting to Applete of Airtel yesterday on the very fact that, we are not going to hang up our boots on the very issue on WHY DID AIRTEL

1. Deliberately resort to Deactivating “ GPRS @10p/10KB without Rental " on 20.02.2012 ( which was initially activated on 20/09/2011 ) and,

2. Further resort to activating “ 500 MB 3G Free for 1 month After 0.58365GB 100% Free, 10p/10KB(Handset Bundle 3G offer) on 20.02.2012

Without our consent, we have not received any revert as yet.

To be more precise, for my own other personal number ( [protected] ), upon changing my handset ( sometime around March / April 2011 ) When 2G / 3G service was not activated by AIRTEL on its own and I had to make a call and opt for it, how come AIRTEL activates this service for this number [protected].

Further, we have requested Airtel to STOP / DISCONTINUE 2G & 3G SERVICES TO [protected] immediately and confirm and sought a revert with complete details ( in place of 403 airtelgprs.com against each date o[censored]sage ) of 2G/3G services that AIRTEL PRESUMBALY CLAIM ON AVAILING THE SERVICE for [protected].

As Airtel seem to be exercising ignorance to our complaint, we seek your intervention in the matter so as to ensure Airtel nullifying the charges levied for no fault o[censored]s.

Madhusudhan, [protected]

I opted for MNP from Tata Indicom to Airtel(CUG - L&T Metro Rail Hyd Ltd). Application was given on 24th of Apr 12. With various followup at last MNP was provided by Airtel on 7th of May 12.I was in touch with one Mr. Swamy - representing Airtel stationed at our office at cyber towers, hyderabad and on Mr. S Ravi of Airtel for MNP. However a few days later i received sms stating i have not filed the application and hence connection disconnected, and only incoming was allowed. On the advise of airtel representatives, i had submitted application along with all proofs (As advised), still my connection was disconnected on 21st May 12. When i enquired with the representative - i was stated i have not given proof of residence properly to which I pointed that as per their advise only i have submitted the documents. However, i gave one more proof (this time driving liscence - LLR)again on advise of your representative on 14th of May 2012. To my surprise till now (18/05/2012) my number is not activated. Now this representatives are stating the proof is not enough after submitting the proof only after their advise. I want to move out of Airtel with the same number to any other operator, thru MNP. I am fed up with Airtel representatives and their arrogance in speaking with customers. Hence Kindly sort out my problem ASAP and let me move to other operator with same number.
Thanks
Venkat
[protected].

Hello, I was looking for a broadband connection to my house and i booked a connection through online from airtel broadband by paying 500 rupees advance online. It was booked almost 40 days ago, no one bothered to check the feasibility test or installation of broadband.

Called up airtel customer care many times either they put on hold for a long period and disconnect or they say its an invalid application number or payment reference number. I have a screenshot of the amount paid of airtel website with both application and payment reference number.

I am tired i just need the amount 500 rupees back. Please help.

Thanks,
Umesh
[protected]