Airtel Complaints & Reviews

I have subscribed for Blackberry Internet Service Plan 899, However the Service is not activated on my mobile number [protected]. It is now more than 2 days. The customer care initially committed 24 hours. But now the casual/lethargic reply is it will take 1 sec, 1 day or 10 days, they cannot commit. I also get a feedback saying that it is a PREPAID problem, and I can migrate to POSTPAID Service. Is this a tactic to make me commit? I am totally upset with the way the customer care people respond when I dial [protected]. Their Supervisor is one step ahead. He is well trained to handle woes like mine, i.e. by the time I clarify my point, he makes me get vexed and hang up the call. May be I have to escalate such issues with Sunil Mittal himself. Phew.

I have bought the airtel prepaid recharge card through ngpay ,i used the 16 digit pin no which i got, but it says card is invalid , I made several complaints to airtel customer care on the same day but none was responded.

Regards
Sutanu
[protected]

do not disturb not working
Dear Concern,

I have Airtel postpaid corporate connection [protected] since October,2004.At beginning of connection. I have submitted online request to activate Do not Disturb service so that I do not want any telemarketing sms and call,any promotional call by provider etc. but since february,2010 ,I am getting huge number of telemarketing sms's which is disturbing a lot in day and night.I have complaint 4-5 times in airtel customer care but they are doing nothing and giving illogical excuses.recently they told me to again request to activate DND which i have logged and respective compaint no. is S[protected].kindly take strict action on airtel.

Regards,
Sunil Joshi
[protected]

Dear Sir
I applied for a Airtel broadbad connection on date 11 Feb 2010, and i paid amount Rs 750/ for the connection .
He promised me that I will get connection within 2 days but I didn't get the connecten.
After 5 days he said that due to some technical problem connection can't be given to my address.
I made a complaint to the Airtel office for my amount to be returned , they said that I will get my amount within15 days by cheque. I waited till one month but there was no response from the Airtell office neither there was a call or any information about the cheque was given to me. when I again went to Airtel office they said that you will get your cheque within 2 to 3 days but it is now goint to be almost 15 days and no response again. when I called again to airtel office on date 13 april 2010 . some of staff member said that to whom you 've talked is on holiday.
I 've been suffering from last 2 months.
So lastley I thaught to make complaint to consumer forum for better judgement from yourside.

Shravan Kumar
B 33 Aadi Parisar, Baagsewaniya
Bhopal (MP)
462026
Mob No. : [protected],[protected]

We have a AIRTEL land line connection[protected] in the name of Ms Mamta Sharma. Recently we changed the plan package with a limited hour borad brand connection, and as feebe to the scheme there was a provision of INR 100 redemption to my prepaid connection [protected].

However, since then for each month we have to call 121 for the redemption, the present complaint details is 31512750 dated 12th April 2010 for the month of March. If one look into the service detail history earlier similar detals can
be procured.

We feel sorry, but it is evidenced that the claimed service satisfaction of
clientele is to some extent inflated and objectionable. It seems like the system is not working.

MMobile service providers have all the process and ptrotocols in place to get your outstanding amount paid, however the poor customer donot have any. Companies lure customer with freebe and when customer ask for his rights s/he jsut receive a SMS stating that your concern would be addressed by a predecided time frame. This is violation of customer rights since companies take customer of a ride.


All said and done we would still request the company to regularise the redemption system once for all.

Dear Sir,
My airtel connection has to be shifted from indrapuram, ghaziabad to sec 54 ,gurgaon. I had called the customer care for it on April 1st and the ref no. is 327426.
I was told that it would be done within 2-3 days.So far it has not been done.
Tired of the false assurances given by customer care, a complaint was launched ref no.31497032.
I was told that this would be done on high priority and by all means connection will be shifted by 12/13th April.
He did not mention the year though and i want to know if its next year ??
Inspite of escalating the issue to the supervisor and to the floor manager, no action has been taken except that a maximum time limit is told to me which expires every time.
I want to know how long should the consumer take leaves from his work and wait for the airtel person to arrive at home and do the needful for the connection.
Please shift the connection at the earliest.I trust you would be in a position to implement the connection transfer and not give sweet and false assurances as everyone else.



Thanks

Airtel is harassing a ten year long standing loyal customer who pays an average of 2000/- Rs monthly bills, for the reason a simple address change from Hyd to Rjy.

In spite of accepting all the required proofs and 3rd party verification, they have barred my mobile for 3 months, when I was working out of the State (pune), where the mobile number is much needed to stay in touch with my family & friends.

I had to pay 2500/- Rs for all the penalties they have charged, just for the sake of having my number back.

Moreover, Airtel showroom employees are not well trained to collect the entire set of required documents from the customer at once, when the customer visits the showroom in person.

Later they keep on calling the customer, asking the XYZ … documents, blaming the customer for not submitting the documents. Finally they will bar the number of a 10 year long standing loyal customer like me, on the same mobile number.

Truly Airtel has no concern & regard about the longstanding customers, they are just “MONEY MINDED”, because they charge penalties on the loyal customers and they WILL NOT REPLY THE MAIL when written to the “GRIVENCE REDRESSEL”.

Usually every company offers benefits for the long standing & loyal customer, but Airtel will charge penalties to them and more over, will not respond for their complaints.

Finally, I HAVE LOST MY TRUST AND RESPECT on Airtel, and will not recommend Airtel to anyone else, and also i will be the first person to switch my operator once the Number Portability comes.

Phanindra Gollapalli

I am suffering from the same problem as i have read in other complaints on this website. I had an account of Airtel broadband with the number [protected], for which i requested discontinuation of services in the month of October, 2009. I got around 15 calls from Airtel customer care to confirm for the disconnection of services. After that i got a service disconnection call and i was in peace that the connection no more exists.

It was in January 2010 that I again started getting calls from Airtel that some payment has not been cleared. I unwillingly had to pay Rs 750 after the Airtel people assured me that it would be the last payment. Again in March 2010, i get a call from a lady from Airtel for still pending amount. Again, with the assurance of it being the last payment, i paid Rs 500. I have the receipts of the same and an application signed by the Airtel representative that it is the LAST payment. Now, on 13th April, 2010, i again got the call for the payment not cleared. I mean is it the way Airtel treats its customers...i have been harassed by the company and it is enough. I never thought of it being such a bad experience with Airtel. I request the Airtel team to show concern towards this and help me get out of this problem.

Thanks

I want Know The Whole Details of the following unknown number
[protected]
please reply soon.
Name of the Mobile Owner Number
Address
Location
and other details.

respected sir,
As i am using airtel network mobile number [protected].now i am using the airtel gprs one month pack.airtel customer care told as your downloading speed is 40kbs to 60kbs and also i should contact the GPRS technical department they also told in our transimitting speed is 40kbs to 60kbs. but now i am receiving only 5 kbs .in this speed is not enough to utilizing 2GB in one month period.so please increase the speed .

I am a customer of your company from last 4-5 years. I have a mobile connection no [protected]. I am facing a very huge problem to contacting your customer care from last week. i want to activate mobile office in my mobile. your executives already has provide this service to me but i am not accessing for this. i called many times at your customer care they has not given proper guideline for this. I am now really fully un-satisfied with your services.
Now i want to disconect my connection and i was go to M/s Komal Traders Sri Ganganagar(Your Distributor) for this. This connection is on the name of my firm M/s Guraya Ram Kishori lal and they ask me for Letter Pad of above firm, Balance Bill Amount and my ID proof. when i provide the same then they asked for certificate of propritorship of above firm which i dont have. I want to clear that i have not given any certificate on the time of issuing of connection. So please tell me the procedure to disconnect my connection as soon as possible. I feel very free mind after your reply...

i recharged my mobile no [protected] with a voucher of rs 21.this voucher gives free national and local sms for 30 days.suddenly the operator has started charging rs1 for every sms.i lodged a complaint at the airtel customer care number:121.they said that by 13 april 130 pm my complaint will be redressed.but still the problem stands as such.they have no clue.i want to reclaim my money that they have charged for my smses and to see that i get free sms as per the scheme.looking towards speedy resoluyion.

dear sir/madam

i have recharged my economy pack by rs 300 at 1:30 p m but there is no connection yet . i talked to customer care they are saying that there is a technical problem and they will charge Rs 100 for that . it has been only 1 month since we have subscribed for dth connection and such problems are arising.which is not expected from you.

kindly look through this soon

thanks
vineeta

customer id [protected]

I am continuously getting messege from 555630 .Please STOP this service because its of no Use for me. Help me out..

sir
irctc sent me a dongle through your courier but it is not done by your service ,please give me your office no near by me and i search at that place...........

Dear sir,
Airtel friends chat is one of the worst servive, i ever seen. Why don't TRAI ban this service. This is spoiling the young age. For this many relationship going to end. Please sir stop this service. This is the way to waste money nothing else.

sir
my name is reena kumari ,i have a prepaid connection of airtel ,my cell no.is [protected] .sir i never told the company office of ranchi. to activate the service of missu alert 53030 but they activated it and for this they are deducting 5rupees for every five days. i tried several time to contact customer care executive of airtel but they dont pick my phone .i also send the sms several time but they are sending the sms that my sms cant be processed.

This is regarding the incorrect call charges incurred on my last bill dated 27/02/2010 on an Airtel Postpaid Corporate Connection for CSC Noida. Number is [protected]. I have been using this number for more than 4 years. On November 2009. I requested for disconnection. After calling so many time Retention team held me and said that they would convert it to prepaid connection. One of the agent from Airtel came and collected the id proofs for the conversion and handed me a new SIM for prepaid and I was told that conversion would be done in next couple of days which never happened. Finally, on Feb 2010 this number got disconnected which was confirmed by the customer care.

When I received last bill dated 27/02/2010. I was surprise to know that there were calls made to US and Europe which was worth Rs 4666.20 however my credit limit was only Rs 2800.00 which I failed to understand how it could be possible with such a credit limit. I made a call to the nodal officer to resolve this issue however there was no help provided to me.

As per my understanding calls can only be made with the other SIM through SIM Swap. Since all the time the SIM ([protected]) was in my possession. Therefore no one has made call from my end. The last call I made from this number was on 26/11/2009. If it was a SIM Swap how they did it without my presence.

It looks like the above mentioned documents were used for SIM Swap without my knowledge.

Please let me know what all options I have since I don’t want to pay for something which I did not use.

Your help would be highly appreciated.
Thanks

,I have a very bad experience about my airtel broadband. Its number is 4171925. I have activated airtel landlines connection before three months. After this I need to transfer it to Broadband but I have got it after a very long time near about 10 days approx. Now I have droped a request to shift my connection. Airtel gives adds on each bill about easy movement. But after the maximum time I haven’t got any solution. When I call customer care about this. They logged a call time and I got a new reference number with a new increased committed time. So I am totally fur state. I wanna give a message to all my frnds that never use Aitel services in life.I am giving you all details here for reference. on 7th April I logged a ticket for shifting my connection, I got 12th as my max time for this work, on 9th I have logged a call again because I didn’t get any call from Airtel regarding my that call. But nothing happen. on 9th I have also call retention dept for this and they assure me that they will do my work within 24 hours else they will disconnect my connection but nothing happen. on 10th April after 24 hours I have called airtel again and I got next 24 hours for my work. Now I called Airtel Today 12th April on the deadline given by Airtel and I got a answer that they can not transfer this connection. I need to pay my all dues and they will disconnect my connection. If I logged a call on 7th then why I need to pay these 5 days dues to Airtel. Is it my fault ? Its Airtel responsibility to inform me shortly about my concern. If I didn’t call today then I need to pay all dues till that day when they give me ans ? Its totally a bill increasing concern nothing else.

Regards
Yogesh Hooda

Hello,
I have an annoying problem with my Sim card. Every time I send a message, I receive a service reply. Every time I call also. As I have the 150 sms free plan, I send a lot of sms per day. Long one. If I send around 500 characters (4 sms) in one sms, then I will receive 4 times the service reply... Just to tell me that my balance account has NOT changed. I could forget about it, if it wasnt using my "received sms" tone! To cancel it i just press any key, but 4 times it will come, so 4 times I have to press any key.
I just want to cancel the service reply. I looked on the internet and it seems that it's not a common problem.
Is there anything I can do against that?