[Resolved] Airtel - Prepaid Blackberry Service — Prepaid Blackberry Internet Service Problem

S Thiagarajan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I have subscribed for Blackberry Internet Service Plan 899, However the Service is not activated on my mobile number [protected]. It is now more than 2 days. The customer care initially committed 24 hours. But now the casual/lethargic reply is it will take 1 sec, 1 day or 10 days, they cannot commit. I also get a feedback saying that it is a PREPAID problem, and I can migrate to POSTPAID Service. Is this a tactic to make me commit? I am totally upset with the way the customer care people respond when I dial [protected]. Their Supervisor is one step ahead. He is well trained to handle woes like mine, i.e. by the time I clarify my point, he makes me get vexed and hang up the call. May be I have to escalate such issues with Sunil Mittal himself. Phew.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

ravichandra

from Bengaluru, Karnataka

Mr Vinay Chugh

I am informed by Airtel Customer Service Team that the airtel blackberry prepaid services are withdrawn. Why are you not informing the true position to the customers. Is it not wrong on your part to give wrong information to your customers. Or else, please make it a point that all customer service executives give a common answer to all customers. Ravichandra

rishabh_jain75

from Bengaluru, Karnataka

dear sir.
i hv to say dat m using blackbery 9700.wid airtel conectin.nd i activated bb5 plan...wid 100rs wekly charges.n it dedcut frm ma a/c..n still my service is nt activated...n der is no positve response frm custermcare.so kindly luk fwd to it my cell no.[protected]

R Mathur

from Mumbai, Maharashtra

On my Prepaid Airtel connection [protected] the Blackberry plan 299 is deactivated instead of the said amount being deducted from my balance on 5th September 10.Since last 7 days I had complained to Airtel on 121 as well Blackberry customer support no .[protected] (5 times) only with assurance of activating within 24 hours .(Last Complaint referecnce no.[protected] of Blackberry).Will the concerned authorities respond on this issue.

rkbhargava

from Vadodara, Gujarat

I got Airtel Prepaid connection [protected], on my Blackberry 8520 Curve, and i requested to add internet services to my Blackberry. Its almost 9 days since, i am following up with all Blackberry Customer care. They all are giving awefull replies and are trying from last 8 days to activate intrenet setting to my phone.
Its really waste of time and patience and spending money to call to these BB customer care, they are taking charge for the calling still they are not bothered or care to help someone... who is calling infact begging to activate the service...

My complaint id is - [protected]... its logged 4 days back.

We are paying the charges for calls. They all are misleading... and making false assurance..
I am really fed-up up this service, , , , :(

Today itself they managed to say your complaint is being forwarded to Higher Authorities and will be sort out soon

... is Mr. Sunil Mittal himself going to come and solve this ?

Can anyone explain this... ?

vignesh the warrior

from Arcot, Tamil Nadu

is ter anyother way to get airtel gprs for blackberry 9300?????????