______________________________________________
From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Wednesday, January 16, 2008 9:53 PM
To: [protected]@airtelindia.com
Subject: RE: Regarding your mobile number - [protected]. [REF:[protected]]
Hi,
Thanks for your detailed response.
May I have clarification on the following :
1.If the requested Bill plan in my subscriber enrolment form is My plan 299, Why an amount of Rs.500/- was collected as a deposit at the time of subscription ?
2.I submitted a request to change my Plan from My Plan 299 to CUG 249 on 27th October 2007 at Airtel Lobby, Begumpet as I was told that the subscriber enrolment form received at the time of activation of my mobile number is My Plan 299 which actually should be in CUG - 249.I even requested them to recalculate my bill and told them unless and until that is done I cannot pay the bill. But, there was no resolution for that and they have barred my outgoing.I cleared the amount on 13th Nov 2007 and contacted them again to change my Rate Plan to CUG - 249 as I identified that the plan didn’t got changed, but to my surprise they told me to pay an additional amount of Rs 200 for the same. I don’t know why I was told to pay 200 extra though they have charged Rs 500 at the time of subscription.(Attached a copy of the Receipt for Rate Plan change request) and I did pay Rs 200 to regain my outgoing.
As I have requested them to change my rate plan from My Plan-299 to CUG - 249 on 27th Oct 2007, I want the bill to be recalculated from 27th Oct 2007. Unless and until my bill is recalculated, I am not going to make any payments.
PS : Please refer to the complaints raised against my mobile number till now, I didn’t get any resolution till now regarding the issues I have raised. I need to escalate this issue if I don’t get immediate solution.
Regards,
Shanthi
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Saturday, January 12, 2008 6:52 PM
To: LV, Shanthisree (GE Indust, ConsInd)
Subject: Regarding your mobile number - [protected]. [REF:[protected]]
Dear Mr. Sree,
Thank you for contacting Airtel.
You had expressed concern over the bill plan activated and the bill charges for your mobile number [protected]. We understand your concern and will work towards resolving the same.
We would like to inform you that as per the subscriber enrolment form received at the time of activation of your mobile number, the requested bill plan is My plan 299. Hence, the same has been activated on your mobile number with effect from 23/09/07.
Further, with regard to your concern over the call charges towards the CUG numbers, we would like to inform you that the plan MY plan 299 is an individual plan. Hence, the CUG mobile number has also been charged as the tariff of My plan 299.
Please find the tariff details of My plan 299 plan for your kind perusal:
Monthly Rental - Rs. 299/-
CLIP (caller line identification presentation) - Free National Roaming Rental - Free Local Calls - Rs. 49p/min to all mobiles and landlines STD calls - Rs. 99p/min to all mobiles and landlines National Roaming - Rs. 1/min for both incoming/outgoing (Only on Airtel Networks)
SMS:
Local - 30p/SMS
National - 50p/SMS
International - Rs. 5/SMS
Roaming Incoming &Outgoing on Airtel Network - Rs. 1/-
Regarding your concern over the bill plan change to GE CUG 249 plan, we would like to inform you that the same has already been activated on your mobile number with effect from 17/12/07.
Further, we request you to contact your company Airtel coordinator for the tariff details of GE CUG 249 plan and also like to inform you that you could know about your bill plan of your mobile number by sending an SMS BP to 121(toll free).
In view of your above concern over the deactivation of your mobile number, we would like to inform you that your mobile number has been deactivated with effect from 05/01/08 as we are not in receipt of your bill amount of Rs.4,615.62/-.
We request you to clear the billed amount of Rs.4,615.62/- to enable us to activate your mobile number.
We will be pleased to reconnect your Airtel number immediately after we receive your payment.
Kindly reconfirm on the same with the receipt number and the mode of payment with the payment date. We look forward to hearing from you soon.
Regarding your concern over the services of Airtel, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.
Further, with regard to your mobile number [protected], we would like to inform you that we are unable to process the same as this mobile number is not subscribed in your name.
At Airtel, as we enforce the most stringent security measures when it comes to customer's privacy. Hence any request has to be forwarded only from the subscriber's official mail address.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).
We value your association with Airtel.
Regards,
Mohanapriya
Customer Support Service
Airtel
---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject (Mobile No:=[protected] ) Regarding your mobile number - [protected] Message From "LV, Shanthisree (GE Indust, ConsInd)" <shanthisree.[protected]@ge.com> Date 12-Jan-2008 18:01:19 Attachments None
Hi,
I have already given complaint 4 times regarding the below case and also complained to the concerned persons who gave me the connection. I didnt not get any resolution for that. Hope you will take necessary action and get back to us on this as soon as possible.
PS : There is a small correction in the below number.It?was?mentioned earlier?as [protected] which should be actually?[protected].
Thanks,
Shanthi
From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Thursday, January 03, 2008 8:55 PM
To: '[protected]@gmail.com'
Cc: 'm.[protected]@airtel.in'
Subject: FW: Referring Complaint #14990871 and #14990900
Hi,
Was there any progress on this case?
I didn't receive any update?yet, rather my outgoing?got barred and today I received a communication that my incoming?also?will be barred by tomorrow. Can anyone please update?ASAP ??else we need to escalate this issue.
Reference Number : 14705316
Regards,
Shanthi.
From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Monday, December 24, 2007 3:53 PM
To: '[protected]@gmail.com'
Cc: Uchula, Samuel (GE Indust, ConsInd)
Subject: FW: Referring Complaint #14990871 and #14990900
Hi Pradeep,
This is ShanthiSree LV working with GE Consumer and Industrial, Begumpet.
I have taken a New Airtel Connection from you in the month of September requesting the rate plan CUG 249 with STD 53 Topping Plan. I got a confirmation call from Airtel stating that my new connection got activated in CUG 249 with STD 53 Topping Plan. I paid Rs.500 for deposit and Rs.300 for Special Number[protected] activation while taking the connection.
But to my surprise, I observed in my first bill that all Closed User group calls have been charged and when I checked with the Airtel Customer care, I got to know that my connection got activated in the wrong plan My Plan - 299.
I placed a complaint immediately to activate the correct plan and recalculate my Bill for past two months in Airtel office, BrigadeTowers, Begumpet. I didn?t get any resolution for that for nearly two months.
Rather my outing was barred as it exceeded the credit limit in spite of mentioning in my complaint that unless my case is resolved I?ll not pay my bill. There were no updates on the case that I have placed and the case has been closed without any intimation.
The Airtel executives asked me to pay an additional amount of Rs.200 for rate plan change and released my outgoing. I wonderedwhy I have to pay an additional amount of Rs.200 to activate my number in the right plan which I had requested. I paid Rs.200 again to change my plan from My Plan ? 299 to CUG 249 with STD 53 Top-up plan to release my outgoing.
Please take appropriate action on this ASAP as this is pending for nearly
3 months and recalculate my bill as well as the bill of the following person as his outing calls to my number is also chargedwhich should not be charged as his number is?also in CUG.
?Name????????????????:?Samuel Uchula
Phone????????????????:? [protected]
Kindly do the needful.
Thanks
ShanthiSree LV.
[protected][protected][protected]-------
Samuel Uchula
GE Industrial
India Innovation Center
Programmer - Equipment Services Penske
T : +[protected]
F : +[protected]
D : *709 1852
M : [protected]
E : samuel.[protected]@ge.com
???? www.ge.com
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, January 11, 2008 10:34 PM
To: Uchula, Samuel (GE Indust, ConsInd)
Subject: Regarding your mobile number - [protected]. [REF:[protected]]
Dear Mr. Sree,
Thank you for contacting Airtel.
You have expressed concern over the bill plan activation and the bill charges for your Airtel number [protected]. We understand your concern and will work towards resolving the same.
We would like to inform you that we are unable to process the same as the mail not received from subscriber's mail ID.
At Airtel, as we enforce the most stringent security measures when it comes to customer's privacy. Hence any request has to be forwarded only from the subscriber's official mail address.
Further, with regard to the mobile number [protected], we would like to inform you that the same is a prepaid number. Hence, we request you to contact our prepaid customer care at [protected] (toll free) regarding the same.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@airtelindia.com or fax us at [protected].
We value your association with Airtel
Regards,
Mohanapriya
Customer Support Service
Airtel
---- Original Message ----
From? [protected]@airtelindia.com
To? [protected]@ebspeml.bharti.com
Cc
Subject? (Mobile No:=[protected] ) Referring Complaint #14990871 and #14990900 Message From "Uchula, Samuel (GE Indust, ConsInd)"
<Samuel.[protected]@ge.com> Date? 11-Jan-2008 21:35:38 Attachments? None
Hi? ,
This is ShanthiSree LV? working with GE Consumer and Industrial, Begumpet.
I have taken a New Airtel? Connection from you in the month of September requesting the rate plan? CUG 249? with STD 53 Topping Plan. I got a confirmation call from Airtel stating that my? new connection got activated in CUG 249 with STD 53? Topping Plan. I paid Rs.500 for deposit and Rs.300 for Special Number[protected] activation while taking the? connection.
But to my surprise, I? observed in my first bill that all Closed User group calls have been charged and? when I checked with the Airtel Customer care, I got to know that my connection? got activated in the wrong plan My Plan - 299.
I placed a complaint? immediately to activate the correct plan and recalculate my Bill for past two? months in Airtel office, BrigadeTowers, Begumpet. I didn?t get? any resolution for that for nearly two months.
Rather my outing was barred as it? exceeded the credit limit in spite of mentioning in my complaint that unless my? case is resolved I?ll not pay my bill. There were no updates on the case that I? have placed and the case has been closed without any? intimation.
The? Airtel executives asked me to pay an additional amount of Rs.200 for rate plan? change and released my outgoing. I? wonderedwhy I have to pay an additional? amount of Rs.200 to activate my number in the right plan which I had requested.? I paid Rs.200 again to change my plan from My Plan ? 299 to CUG 249? with STD 53 Top-up plan to release my outgoing.
Please take appropriate? action on this ASAP as this is pending for nearly
3 months and recalculate my? bill as well as the bill of the following person as his outing calls to my? number is also chargedwhich should not be charged as his number is?also in? CUG.
?Name????????????????:?Samuel Uchula
Phone????????????????:? [protected]
Note :- We have approached? Airtel office, BrigadeTowers, Begumpet. nearly
4 times? and they didnt take any action till now. Hope you will immediately take an? action and get back to us on this.
Thanks
ShanthiSree? LV.
Aug 13, 2020
Complaint marked as Resolved 
WE ARE PLEASED TO INTRODUCE OURSELVES THAT WE ARE A VANIYAMBADI BASED WHICH COMES UNDER VELLORE DISTRICT TAMILNADU, UNDER THE DISTRIBUTORSHIP OF M/S EVEREST AGENCIES. PUDUR, VANIYAMBADI.
WE ARE ALSO PLEASED TO INTRODUE OURSELVES THAT WE ARE A RETAILER OF AIRTEL HAVING GREAT RESPECT AND LOVE FOR YOUR BRAND AND SERVICES. BUT TO OUR DISMAY, AND AS FOR AS THE WHOLE AREA RETAILERS i.e. (VANIYAMBADI) PINDCODE: 635751, VELLORE DISTRICT TAMIL NADU HAS THE FOLLOWING GRIEVIANCES AND COMPLAINTS ABOUT AIRTEL SERVICES IN THIS REGION.
SO TO INFORM YOU THE GRASS ROOT LEVEL PROBLEMS, WE HAD TOOK SOME TIME TO WRITE THIS MESSAGE ON BEHALF OF ALL THE RETAILERS IN OUR REGION, SO AIRTEL WILL NOT LOOSE ITS IDENTITY AS NUMBER ONE IN PROVIDING SERVICES.
THESE ARE THE FOLLOWING COMPLAINTS WE HAVE GONE THROUGH AND SIMILIAR COMPLAINTS ARE COMING FROM OUR COMPANIANS WHO ARE REPRESENTING AIRTEL SERVICES TO THIS REGION.
1). STARTER PACKS OR SOLD FREE IN YOUR AIRTEL OUTLET IN VANIYAMBADI, THE SAME WE ARE BILLED FOR 49 RUPEES PER CARD.
2). THE DISTIRBUTORS SALES REPRESENTATIVES ALWAYS SKIP TO GIVE THE BILLS TO THE RETAILERS.
3). AIRTEL SHOWROOM IN VANIYAMBADI SELLS ALL CARDS INCLUDING RUPEES TEN CARDS TO THE CUSTOMERS COMING TO THEM, IT LOOKS CHEAP, AND THE RETAILERS WHO REPRESENTS DIFFERENT AREAS GET SHORTAGE OF CARDS.
4). IT ALSO IRRITATES THAT THE SALES REPRESENTATIVES OR COMING ON BICYLES FOR COLLECTION, AND MOST OF THEM DONT HAVE KNOWLEDGE ABOUT THEIR DUTIES AND MOSTLY ALL ARE UN-EDUCATED, AND SPEAK RUDELY WHICH WILL DIRECTLY BRING MISREPUTE TO A REPUTED BRAND LIKE "AIRTEL".
SO WE REQUEST THE CONCERNED AUTHORITIES TO LOOK INTO THIS MATTER AND SEND CIRCULARS TO ALL THE DISTRIBUTORS AND AIRTEL OUTLETS TO FOLLOW AND MAINTAIN THEIR DUTY, DISCIPLINCE AND DIGNITY.
WE ALSO REQUEST HUMBLY TO GIVE DIRECTIONS TO THE DISTRIBUTORS TO PROVIDE TWO WHEELERS AT LEAST TVS-CHAMP,
OR OTHER TWO WHEELER DISPLAYING AIRTEL LOGOS AND ASK THEM TO PROVIDE IDENTIFACTION CARDS AND UNIFORM.
HOPE YOU WILL TAKE THIS AS OUR NOBLE SUGGESTIONS CUM GRIEVIANCES, WE DONT HAVE ANY PERSONAL ENIMITY WITH OUR DISTRIBUTOR OR REPRESENTATIVE IN OUR REGION.
KINDLY GIVE US A REPLY FOR OUR SATISFACTION.
AWAITING YOUR KIND RESPONSE.
WITH BEST REGARDS
FAISAL BASHA S
RETAILER NAME WE IRREGULARLY BILLED: MAJEED STORES, (NETHAJI NAGAR).
VANIYAMBADI
MOBILE: [protected]
MOBILE: [protected]
I am having Airtel connection. Airtel is sending Service Message to my mobile at 11.00 PM. Its irritating to get disturbed at 11.00 PM in sleep. We are switching on the mobile to get urgent Call during night but why the heel they are sending the advertisement during nights and early morning.
Please let us know what can i do for this, for getting disturbed at 11.00 PM for sending unnecessary messages. I want to go against airtel for doing this.
Regards,
S Jacob
AWAITING YOUR KIND RESPONSE.
WITH BEST REGARDS
Pradeep
Mob. no [protected]
You are not the only one to suffer in the hand of these fools of airtel. I had a post paid mobile connection of Airtel for which i had subscribed to 444 rental scheme since august 2006 as i am a heavy mobile user. Now in month of February 2008 my job got changed and my new company provided me mobile connection and landline phone. So in April 2008 i asked Airtel customer care to diconnect my number. They told me that they cant do in on phone and i have to go to their neirest office and given them the request. I did the same at their Vaishali sector 4 office. They at first tried to pursuade me not to disconnect and all that. But i was firm, so they told that in next 24 hours i will get call on my alternative mobile number confirming my disconnection. Next day i got a call from airtel, he tried to pursuade me not to disconnect my airtel mobile no as i am a premium customer. But i was firm. So he told he will do the same. But after many days and reminder it didnt happened. Then their bill came for the month and a call came for payment of bill. I told them that i had requested for disconnection but it has not been done which is airtel fault and i have not used it only rental bill is there. So i will not honour the bill and hence not pay the same. I asked them to immediately disconnect but nothing happened. For the next 1 month i continued to get their calls for payment and inspite telling them to disconnect. Then as i needed the mobile handset, i removed the airtel sim so that i can use the handset. After that in month of Sept, 2008 i got a call saying that they are sending me legal notice on me for non payment of Rs. 1340. I had paid more Rs. 30000 in 20 month i was customer with them, and had dynamic limit of Rs. 12500. If i had an intention of cheating them i would have used their 12500 limit. But as an honest customer i asked them to close my mobile as i had got new connection. But you can see the greed and cheating of Airtel, they want to earn money for free by not disconnecting the mobile and harass the ex-cutomer by sending leagl notices and all types of calls throughout day and night. God save cheat company and Mr. Sunil Bharti who runs such a cheat organisation.I have decided that though Rs. 1340 is too small an amount for me i am not going to bow down before the wrong practices and cheating of Airtel and hence will not pay them and will use all the means to fight them.
Yours sincerly
Abhishek Mani
this is abhinav khanelwal. I have been using airtel for last 4 years. connebction was going smoothe. but last 3 months passed like hell. on every wednesday 20 rs have been charged by them for any kind of text based services and sometime on saturday also. I have been complaining every week since then to customer care for deactivation. But even after commitment by customer care exec. my compalimt is still unresolved (neithr deactivation nor money refund). only 3 to 4 times money was refunded. rest times thier commitment went fail. i physically visited bareilly frenchisee, near ayub khan chaurah. but they also failed even after thier commitment. Its getting very expensive and injustice to be with airtel. last hope to u
abhinav khandelwal
mo[protected]up west)
this is abhinav khanelwal. I have been using airtel for last 4 years. connebction was going smoothe. but last 3 months passed like hell. on every wednesday 20 rs have been charged by them for any kind of text based services and sometime on saturday also. I have been complaining every week since then to customer care for deactivation. But even after commitment by customer care exec. my compalimt is still unresolved (neithr deactivation nor money refund). only 3 to 4 times money was refunded. rest times thier commitment went fail. i physically visited bareilly frenchisee, near ayub khan chaurah. but they also failed even after thier commitment. Its getting very expensive and injustice to be with airtel. last hope to u
abhinav khandelwal
mo 91-[protected] (up west)
but i sent a fax to Airtel Customer care & Call at customer care also to close that no. at that time.
but still i was charged (1100/- INR) to restart my present no.
i have copy of fax and its reciept. kinly try to help me out.
Airtel Rajasthan is cheating the customers by activating the Value added services like moozok without the knowledge of the customers. When I called up customer care, they said sorry and deactivate it, but no refund of the amount charged. Can anyone suggest what should I do to bring the Airtel to court for further action against them.
this is to inform you that i am your airtel customer from last 5+ year i am using your services my mobile number is [protected], this is a post paid connection, one day i.e. 20-21 jan 2009 i recd a call from airtel and he say that we have a scheme for some of our selected customer and you are one of them, in that scheme your number converted from postpaid to prepaid and your local call is rs.50 paisa and std rs.1.50, and validity from life time, and your balance from (rs.999) will refund to you, so i ask what i have to do for this, he give me one address of airtel outlet in Shahdara i.e. Communication Zone and told me I forward your number for this scheme please visit our outlet and submit your id proof, then on 23rd jan i go there and fulfil all the required documents, then ms poonam from communication zone told me that your phone activated within 48 hrs she give me a sim card also, on 26th jan 2009 my old sim was discountinued, i insert new sim and recharge with rs.30/- it shows the balance, but no incoming or outgoing work, thenafter so many time i call to customer care and ms poonam from communication zone but they only give assurance, but nothing happen, now yesterday, ms poonam told me that we have received the list of our selectec customer but your number is not there, I am just surprise, how can it happen, i am very distrub and dont know what to do, to whom i contect, should i go to consumer court pls answer me...
There is a complaint against Airtel (A.P).I activated music on demand service on my mobile.But now i want to deactivate it but they are not responding, when ever i call the customer care they say system was down and my balance goes to negative.Please help me
i want to say that our Airtel mobile no [protected] I submitted the compland to the airtel customer care in date of 17.03.2009 because i m can't sent to th SMS in any area of India and any Mobile networks.But Airtel Not solved the our problem in present time. When we contect to customer care then they are not received My call and not solved the our problem
This thing is correct that the behaviour and the way of talking of operators to customers is not good.
i, m harmeet
i want to say that, i wanted a broadband connection in my home but the person who came for visit the availability of wire they said that airtel connection box is on opp. building, which is only 20 to 30m far, so u tell how i can get the broadband connection, , , , , , , , , , , i am totally disagree from your coverage area.
m.no.-[protected]
AWAITING YOUR KIND RESPONSE.
WITH BEST REGARDS
Shree Shiv Baran Koiri Mob. no [protected]
and the problem is without receiving my call that person my balance is deduction upto Rs.9.20 and for miss call also they are deduction my balance i don't know what the hell is going on i log this complaint so many times to customer they just say they will look at but no any response same thing is going on..
please look at my problem..
pl send me the name and address o[censored]ser mobile no. [protected] as soon as poosible.
pl. reply
Thanks with best regards
Your sincerealy
Raj
This is to inform u that from this prepaid number ([protected]) when i used to send international sms, it usually failed but the balance is deducted. This is the problem i m facing. I talked with customer care regarding this. They are not taking any steps. Every time i call they said might be network problem we will see. Conversation finish.
Hope u will take it seriously.
This is to inform u that from this prepaid number ([protected]) please give me a address
I belongs to RM Mohite Textiles Ltd. we all Team of Factory were having CUG Nos. in Group My No was [protected] & when again we all Team of Mohite had Changed over to Idea Nos. due to Monthly rental & Coverage issues. I have already cleared my Payments for AIRTEL NO - [protected] - Name is - Arvind D. Posugade. Where as in the beginning for this Airtel post paid connection I had given Rs500 to your Shop as Diposit Charges & Now your peoples from Ichalkaranji Office are not paying me that amount back to me. I am following from last 4 Months for this Diposit to get back but there is no any proper response from your Office. Request you to plz. take immidiate actions in this regards. Hope you will do the needful.
My Name :- Mr. Arvind D. Posugade
Cell No was :- [protected]
Your AIRTEL Office :- A/P - Ichalkaranji - MS - India
Distn.- Kolhapur.
Your Airtel Partner Name :- Mr. Amit Dhavale.
Plz. do the needful in this matter on request.
Regds.
Arvind D. Posugade
2/901, Tilak Road, Dhor Ves
A/P - Ichalkaranji - 416115
MS - India.
Dear Airtel Team,
I am K. Ramesh Kumar, SEF NO. BA. 0371795. HDFC Bank Cheque No. 027701 dated 10th of June 2009, Rs. 500.00. I had applied for Broad Band connection Value Combo 799 Plan Unlimited download. Mr. Edwin[protected] of your Executive visited my place and checked the connection, he said within seven days you will get a connection. On 8th Day Mr. Edwin, said to give a call to Mr. Guna[protected], When I given a call to Mr. Guna, (Four to Five Times I had given a call to Him), he said I am on Field you can contact Mr. Ravi. Finally I spoken to Mr. Ravi[protected], he said I will check the status and I will confirm you evening, Evening his given a call and said we cannot provide the connection due to DP Problem we will refund the amount he said. Day by day I am Giving call to Mr. Ravi Not responding, either you will give amount or not. At least tell the status.
Keep on calling your Executive for getting my money. Your Airtel Executive not at all picking the calls, This is what your providing service & satisfaction to customer?
Kindly take necessary steps for the same. At least you tell me whether you can pay the amount or not, so that I can reduce my phone bills instead of calling your executives.
Thanks & Regards,
K. Ramesh Kumar
Cell:[protected].
i re charge my no +91 [protected] with 222 on 11/08/2009 at 6:35pm in andra pardesh massege came re-charge successful but balance not came please check
MONU
+91 [protected]
I am using airtel prepaid and my no. is [protected].Earlier i was able to use GPRS on my mobile but now it is not getting activated and the customer care representatives are not telling me the reason for disconnecting the service rather they are convincing me to use other costlier plans.
I applied for the activation of duplicate airtel SIM[protected]) for mob no.-[protected]on 19 Aug 09 at N-2 Road Lal Bunglow, kanpur centre.Still activation is pending.
Thanks
ANANT PRAKASH
22/4 JK COLONY
JAJMAU, KANPUR-10
MOB.-[protected]
As we lived in family, one airtel number is constantly annoying to my family as well as to my wife personal mobile number. Now, the stage is that it is very problematic for my family members (specially my wife). Even when I am at office, the person is calling to my wife and asking her address. from the last night that no is switched off and we also made complaint against this no in police station. So, it is my humble request to give the full details of the airtel mobile number and last day outgoing and given by him missed call list. The mobile number is [protected].
So, pl give me full details to my mail id ([protected]@yahoo.com).Treat, this is as my final step to stop the unwanted calls.
Treat this matter on urgent basis as the question is of my family safety.
--
Regards,
C.A. Amit G Jagtap
Address: 399/a Sector-B
Sarvadharma Colony
Kolar Road
Bhopal, 462042 (MP)
Ph No [protected], Mob No-[protected]
E-mail: [protected]@rediffmail.com
Date: September, 26Th 2009
Dear Sir
This is the reference my airtel data card no [protected], It was not getting singled from September, 15th 2009 I informed about it at local Airtel Office, Address: M/s Khedapati Communication Platinum plaza Mata Mandir T.T Nagar Bhopal, I gave this data card to Mr. Rajesh (Airtel office executive) to repair it at 10:30 on September, 15th 2009, assured me to repair it next day (on September 16th ) but I don’t get my data card yet (September, 26Th 2009) only company people is giving assurance me to repair it in one or to days from September, 16Th 2009.
When I asked why it was not repair it yet from local office the rezone was told that data card was physically damage while when I gave it to repair it was not physically damage it was falls statement by company.
In this circumstances I have to go Cyber café for surfing, therefore I have to pay more money to Cyber café, I have to go by my bike so I have to buy petrol, as well as I am wasting my valuable time, Because Cyber Café is opened from 9am to 9 pm so I have to my net related work between these time.
I tried on 198, and 121 also to complaint but no response.
I tried on company nodal office no [protected] and one appellate authority received my call and assure me to help, I received one sms from 121 regarding this my reference no was –F[protected] on September, 23rd
If I received my data card timely I would have saved my time and money as well as I could do my worked after 9pm at home.
I have post paid data card why I should pay the rental of the repairing period. ?
Company has taken too much time to repair it and I have wastage my time, energy, telephone calls to fallow it so why not company should compensate
You are requested to help me in this matter.
Thanking you
Yours truly,
Deepak Gargava
Airtel Broadband — mobile office 399 monthly pack
mobile no.[protected]request you to kindly activate mobile office GPRS facility on the above mentioned mobile number as this is a corporate connection.Hope this is done at the earliest.
My name is Sk.Akkas Ali & My Pospaid Airtel no.
is [protected] which running on my id
Add-vill.Bhangel BegamPur Oppsit Jai Durga Sector 49 Noida-201304
But I want to transfer this no. on another id&adders which
Name is Mohd Mahfuse because I am giving this number
To him. So please Sir I request to you that you will transfer
This no. to Mohd Mahfuse's ID proof & Address
Thank You
Name - Sk.Akkas Ali
Father’s Name – Sk.Jabbar
Address - Bhangel, BagemPur
Oppsit Jai Durga
Sector, 49 Noida
Pin no. 201304
New Add - Jay Market Bhangel BagemPur
Noida, G.B.Nager, Pin no. 201304
Near Of Nasir Stor & Dr. j S Mavi
This is to inform you that Airtel Friendz chat service was automatically subscribed on my account while I had not subscribed it. I spoke about this to your costumer care executives and she replied that that charges have been deducted from my balance.
I want to know that without my wish how can your company subscribe any kind o[censored]nnecessary service in my account and charges me unnecessary debts.
Other thing is that how can your company costumer care executives disconnect my call without completly solving my problem.
I am using Airtel since five years and now having two numbers of airtel and with this i don't think that relationship with airtel will go long..
I want that my Airtel Friendz chat subscription should be cancelled and deducted money should be paid to me.
My mobile number [protected]
your good self is here by that my no is[protected] companys name airtel.
sir/madam yesterday[protected] my mobile had showing message on my set is your sim registration is failed so i contact customer care service they tell me that you didnot pay your bill thats way we disconnect your phone but i think this is not the way to dissconect phone i m willing to pay late fee so please iwant to take strict action from your side thanking you
As the site has mention to unsubscribe the service, type <unsubs> and send to 55678 (Rs3 per SMS). But this is not working, as I already spend 9-12Rs.
This is a totally farud firm. For providing the service, within one time it activate, but to unsubscribe, it takes time. I am paying the amount since 5-6 weeks.
So it my humble request to FUSION LOUNGE & AIRTEL SERVICE, deactivate the service from my mobile no: [protected], otherwise we will take further action against you.
Hope for a positive reply
I am an airtel customer since 4 years.My Mob No. is [protected] .This was a prepaid connection but i was changed it as postpaid before 3 months.My connection had been bared since 4 days.I am become more hectic due to this barring.I have called customer care several times but it very sorry to say that very very poor customer service of AIRTEL.Every time when i am calling to Customer service they are telling that, your problem will rectify within hours .But there is no response.Also i couldnt receive my EBill service and also i cant login into my airtel.in website.Its very regrette to say that poor performance of customer care.Expecting your kind favour immediately.
Regards,
Saju Thomas
Im useing an Airtel sim but ther is some problem in the network and subcription problem also so please help to get back as normal number is [protected] its from sunday 11:30 so please accepcit this complent
my sim is not working because of some subcription problem so plase help to get back my sim to work number [protected] from sunday 11:30
Name: Rushikesh Deshmukh
Add: 4B/53, 2nd floor, old rajendra nagar, new delhi, 110060.
Ph No: [protected]
Mr.Sunil Mittal
CEO,
Bharati airtel ltd
i had an airtel postpaid connection> [protected] . i have converted this No into prepaid and and i cleared all the due on 28th nov 09. today is 7th dec -09 still now they did not converted into prepaid. also there is no incoming call too. i spite of repeated visit to cutomer care office in Lanka varanasi, they after one hour two hour.i am still waiting for the incoming calls or prepaid activation.
very poor way of handling customer is bad image creates by India's No.one telecom company.
hope you will settle issue very soon
B Joseph
Being a Customer of airtel for almost four years, i want to express my strong dissatisfaction with the airtel services and their executives in Karnataka.
I am a airtel customer for the past 4 years(2 years from maharashtra, now in Karnataka).
i have two connections against my name one is [protected] and the other no is[protected].
on 22nd of september 2009 i went to an airtel outlet and given a request to keep the no. [protected] under safe custody for 3 months. after 2 months i got a bill which states that i must pay a sum of 671.00 rupees.I got shocked and called the customer care services 121 to enquire about this, they told me that my no is no more active and because of the default amont they have disconnected the number, when I told them that i have given a request to keep this number under safe custody, they told that never happenned, and also asked me whether i have any proof for requesting to keep this number under safe custody. when i told them yes they also asked me to visit the airtel outlet where i have given t he request for the safe custody.
I went to the airtel outlet as suggested by the executives. in the airtel outlet the executives told me that by mistake this number was never put under safecustody and they will try to solve this issue ASAp.
I waited for couple of days for the problem to solve, but i never heard back from any of the responsible airtel executives stating that this problem is solved or under process.
As a dejected man i started calling the 121 services for enquiring them regarding the status of this issue.
surprisingly i started hearing many different stories from each of them. they were not ready to go thru the case history and gave me the proper [censored]ion or answer.even i spoke to the senior peoples also. everybody was asked me sorry for the inconvenience. also they told me they will need 24 hours or 42 hours to solve this issue.also they told me this mistake will never happen. they will make sure that i will be getting proper services from airtel.
being heard it from the senior peoples, i was hoping to get this problem solved.but the problem never solved.i started again calling 121 service. then they told me that i have to go to airtel outlet and get a new sim card, to reactive the services within 24 hours.
I was hoping atleast this time i will get my problem solved, and i went to the airtel outlet and collected the new sim card.
after getting the new sim card this is the third day still i am making calls to the executives to solve this issue.
In all these days i strongly observed that these (almost every body starting from beginning level, floor supervisor, their seniors, even the nodal officers)executives are not ready to take the initiative or responsibility to make the customer satisfy. every body asking for 24 hours or 42 hours to talk to the concern team. but nobody is following up whether the problem solved or not? just they want to move the task from their plate. nothing else.
some of the executives are not even good enough to handle a customer they even blaming me for their mistakes.they used to drop the call when i ask some explanation.I almost escalated about couple of them to their senior executives.i dont know whether they are doing some corrective action or not.
in between some body named swetha called me from airtel legal and they wanted me to pay the pending bill amount(for the one which i have been told that they already passed the waiver.)
I am totlaly dis honoured by this kind o issues and their negligence. i never come across this kind of humiliation with any service provider i swear this should not happen to any of the customer who is paying the money to get the proper service.if it is possible please have a look at the database the no of calls which i made to airtel for the past 15 days to solve this issue.
I higly request you to look into these issues and make the customers life cool, so as to make the airtel reputancy UP.
Thanking you,
Amalan George William.
I would like to bring your kind attention that i have done Top Up of RS 630
but i got RS 421.17 to my Number [protected]
Can you pls tell me why it has been so much deduction as the No & Recharge both are of Kolkata.
So kindly, Send me a E-Mail from your side, Mentioning that the Top Up is done of Rs 630
and the Amount Paid for me is RS 421.17 & Describing the Details of the Tax Deduction cut by You as my Lawyer asking abt the Details. So that i can approach to Consumer Court.
compalin no =[protected]
Thanking you for the Support
nawazuddin
thanks
then i went to their office and placed the comp-lete issue in front of them. the answer that i got from them is that there is no free line in your area. i asked them to refund my money, they refused and said it will take 45 days in case of refund.
now the point is i applied and i didnt get the services why should i leave my money with them for 45 days.
You are requested please deactivet my comedy junction service on my prepaid no. [protected] or inform to me for deactivetion of the above said service. At present Iam staying in Etawah, U.P. since last one month.
Anupam Kumar Shrivastava
Farrukhabad
No. [protected]
well i am having Airtel Delhi Number with broadband service...i have tried to complaint in there Customer Care but there is no resolution for my Complaint.
i want the disconnection of my Airtel Number but these people are not bothered of it...even they are resolviong this prblm...please help as i want the disconnection of this Airtel Broadband connection..
There is a complaint against Airtel (Maharashtra). I have been receiving Job alerts and some other alerts. The services were activated with out my knowledge.
1.I have been requesting customer care so many times to deactivate all alerts and other special services since 2 months. Each time the customer care people saying that they deactivate all the services. But it's not happening.
2. To get connect to customer care executives it requires so many trails. By luck some times i got connection with customer care executive. But the connection will break in middle of conversation. They (our caring people) won’t call back us. Again I need to put my efforts to contact them. This time the same executive will not come on to the line. I need to play the complete story again.
3.After the conversation I can receive a feedback message about customer (my) satisfaction. Even though I replied NO( not satisfied), there is no response about my satisfactions or problems.
4.Then how about uneducated people? They have to pay all the money with out their knowledge. This is a big cheating...
I am requesting to stop this type of cheating.
Regards,
Krishna (with hopes)
Date: 12/03/2010 11:29:45 AM
From: [protected]@gmail.com
To: care.[protected]@airtel.in;care.[protected]@airtel.in
Message body:
6th day since its not working.
No response at all.
The connection is not yet activated. Worst team in UP-West of Airtel Broadband division.
Send someone to get it activate now.
Rgds
Abhishek
On Thu Mar 11 2010 at 7:40 PM Abhishek Varshney [protected]@gmail.com wrote:
No response at all.
The connection is not yet activated. Worst team in UP-West of Airtel
Broadband division.
Send someone to get it activate now.
Rgds
Abhishek
On Wed Mar 10 2010 at 11:49 PM Abhishek Varshney [protected]@gmail.com wrote:
Dear Team
This is to inform you that I am using a wire line broadband connection and requested to shifting of this connection. I logged the request at [protected] for shifting of my connection to new address on Saturday 6th March 09. It was communicated to me that it will be done with in next 3 working day. I was chasing local team and calling CC number many people received my call but no one helped. Still the connection is not working.
Mr. Virpal ( IO for Meerut) [protected] - Every time he confirmed that it will done by today or tomorrow. Today evening he also confirmed it will be activated and start working by 1830 hrs. But its not. Since 1900 hrs he is not answering the call.
Mr. Dharamvir called and said we are coming by today 2100 hrs. to activate the connection but didn t. He is also not answering the call.
CC executive received the call which are as explained below:
1. Miss Vijeta - On Monday she confirmed it is fwded to concerned deptt and by tomorrow it will be done.
2. Mr. Nadeem - On Tuesday same words.
3. Mr. Gokul - Now he said it takes 3 working day to get shift I asked to transfer the call to his senior. Mr. Kuldeep received the call and confirmed by Wednesday 1630 hrs it will be done. I received the same in text msg from Airtel with ref no. 30273544. But it was not done.
4. Unknown name - Transferred the call to Danish Siddaqui he also confirmed by today evening it will get activated but it couldn t
5. Mr. Nadeem - Transferred the call to Mr. Bharat on my request but unfortunately cal got disconnect.
6. Mr. Nazim - Picked the call and was not transferring my call to supervisor arguing on some illogical points. It was very rude communication without any help. Please make him understand how to speak with customer if the customer problem is genuine.
Connection details are as follows:
Abhishek Varshney[protected] Broadband )
Mobile# [protected]
Old address: c o Mr. Manoj Agrawal HNO: A-36 10 A Shastri Nagar Near Shiv mandir Meerut-250004
New address: c o Mrs. Meenakshi Saxena HNO: 476 3 Sadbhawna park Mangal pandey nagar Near CCS university Meerut-250003.
Is this kind of poor service wrong commitment Airtel provides in UP-West. I am using Airtel services since 2006 either its Mobile or Broadband. I have used Airtel services in different locations ie Bangalore Kolkata Delhi Mumbai now in UP-West. Your UP-West team is worst in this. Please take the appropriate action against them.
I am a well wisher of Airtel team and has worked for Airtel so its a request please improve the service quality in UP-West. Better you replace your team members whose names are mentioned above or make them understand how to work.
Hope to get the solution of my problem by tomorrow.
Thanks Regards
Abhishek
so that the services is switched on . And they will start the service deducting the amount from the prepaid users account. I have heard this from almost all the users of Airtel. The prominent service in this list is missed call alert service .
And the biggest catch in such service is that once they start, they will keep on deducting service charge until u have time to speak to their lousy customer care which is again chargeable and tell them to stop the service. The service unsubscription number that they provide never works either. And even if one does that he has already lost the one time subscription amount
i pay my bill on[protected] for rs.690.. As per your executive say that your broadband will start within 1 hour but still today is[protected] my broadband is not started and i also requsted to change my plan and i subbmitted all my documents to you whichever is required but still no responce
So. i m requested you to responce it today otherwise there will be a big issue to AIRTEL. don't force me to go to Consumer Form.
Reciept no. CA2897495NM PAID ON[protected] AT 11:29:47 HRS..
ACCOUNT NO. 13052116
TELEPHOINE NO. [protected]
For any other query you can call me on [protected]
i want to say that our Airtel mobile no [protected] I submitted the compland to the airtel customer care because i m can't colling in any area of India and any Mobile networks.But Airtel Not solved the our problem in present time. In hindi muze network ka bohut broblem ho raha he mene mobile handset bhi change karake dekhe par network weseka wese muze call karne me bohut taklife jati hai mere kam nahi ho pate
please sir meri problem solve kijiaaaa.
Aniket P.Rohanekar
Bhumiputra colony near,
congress nagar, back side
president house, Amravati.
Maharashtra.
pin:-444606
Mobile No:-[protected]
So please look in to matter as early as possible because you are already late. I want to get my assured gift as soon as possible.My account no is[protected] My mobile no is [protected]. My email id is [protected]@yahoo.com
I am Prashant Kumar Haldar and basically I am belong from Agra, I faced a problem with my UP.West Airtel Mob No: [protected], It Shows always "Your Documents are not Correct please Submit your Documents to your nearest Airtel Outlet, I Submitted My Documents "VOTER CARD & PAN CARD with PASSPORT Photocopy" 2 Two times in Sanjay Place AGra Branch. but they do not give me any response,
Tell me what I do, I face lot of problem with Airtel.
Prashant Kr Haldar.
Mob No: [protected]
Email: [protected]@in.com
4/388 Baluganj Cossing Hasting Road
Agra INDIA, 282001.
All o[censored]s having a Airtel prepaid account & problem is
1) service provider are activating the services without your approval & deduct amount from your account.
2) It was very frustating, when i have recharge 333 amount & within 3days my balance goes remain only 30Rs. after enquiring about this excutive was telling that there are services activated on your number because of which amount is deducted.
We don't know what to do with complaint, Is anyone can help us.
My email ID: [protected]@rediffmail.com
As Discussed regarding activated my Prepaid number([protected]).Error is shown SIM Card registration Failed, i m getting this problem last 20 Days, Nobody intrested resolve this problem.
I m very thankful to u, i[censored] sort out this problem very prompt.
Regards,
Amit Kumar Singh
[protected]
Airtel Prepaid — Cheat consumers by activation all value added services without notice
Cheat consumers by acitivation all valued added services without notice, and deducting the balance without notice, and after calling there consumer care for consistently 2- 4days and after once constumer care guy says this and this bla bla service is requested by you so we are deducting the money from prepaid balance (which i have not opted or send any SMS), imagine if these people deduct daily 1 or 2 ruppee by crores of people what you be there rough tournover of over (2crores per day) this is how they cheat the customer....................very sad to cheat consumer daily.I have purchased two prepaid Airtel Connection from Chanakya Palace, Uttam Nagar, New Delhi - 86 shopkeepers. I have submitted Voter Card ID Proof. It has been intimated by the shopkeeper that they have deposited the documents to the Airtel representative, but, regretfully it is intimated for your information that without any notice both sim have been blocked. Details of my mobile Nos is as under :-
(a) Mobile No [protected] ( Shopkeeper stated that he has handed over the
documents to Airtel representative, but, on enquiry from the Customer Care
Connaught Place office on 9 Apr 11, it has been intimated that no documents
have been received hence sim blocked. Till today no sim has been activated.
(b) Mobile No [protected] (This mobile phone sim purchased by me last week
for my son's use. But this sim is also blocked without any intimation to me.
My son is posted in border area and I am facing tremendous difficulties to talk to her. May I request you to kindly spare valuable time and resolve the issue keeping in view of the above circumstances.
For any communication please talk to my husband on vodafone No [protected].
Regards
Mrs Usha Bhardwjaj
It is regretfully submitted for your information inspite of submitting the required documents to the shopkeeper twice as well as to your company through internet still outgoing/ incoming call facility on my Mobile No[protected] not provided repeat not provided.
I did not understand still what more co-operation you required from the customer.
Airtel conectivity is good hence I was interested to buy connection from your company.
Sir, I have consumed lot of time to resolve the issue but did not understand why the appropriate action has not been taken?
Regards,
RK Bhardwaj
Ex Ris
The President's Bodygyard
New Delhi - 110004
I am using Airtel Prepaid ([protected]) for last five years.While living in other state West Bangal and Chhattisgarh I am always faild to contact with my UP West Customer Care. At present I am using two post paid no. of Airtel. I want to active my old one SIM. Please update me on edvir.[protected]@gmail.com.
I have wrote mail to prepaid dept. UP West (Meerut) many times but no response. Why you gave my no. to other without give me any reminder or information. I AM TRYING TO GET MY CONTACT NO. FOR LAST EIGHT MONTS.
I request you to return my contact [protected]. and call me at [protected]
Dharmveer Singh (edvir.[protected]@gmail.com)
airtel(prepaid) — NOT ANY RESPONSE AGAINST MY COMPLAINTS
HI,I M PRATIK SANAP,I AM USING AIRTEL SIM SERVICES START FOR 6 MONTHS.
I M SENDING MY COMPLAINT AGAINST AIRTEL SERVICES OFFICE,
MY AIRTEL MO.NO.[protected]. THIS SIM DISPLAY ON MOBILE INVALID SIM(23RD NOV.2011), I GO TO COMPLAINT MY NEAR AIRTEL SERVICES NEXT DAY(24TH NOV. 2011) AS WELL AS I M SUBMITTED ALL REQUIRE DOCUMENT SAME TIME SAME DAY SAME MIN. ALSO, THEN HE IS EMPLOYEE TOLD ME YOUR AIRTEL SERVICES START TO NEXT DAY AFTER 11.00AM(25TH NOV.2011),
BUT MY NO. NOT ACTIVETED I M WAITING ADDITIONAL 2-3 DAYS,BUT MY NO. NOT STARTED.
THEN AFTER I AM GO TO AIRTEL SERVICES OFFICE,BUT AFTER 2-3 DAYS HE WAS TOLD ME YOUR NO. DELETED IN AIRTEL LIST.SO THIS NO NOT STARTED.
IN MY CITY I M SUBMITTED MY DOCUMENTS BELOW ADDRESS:-
AIRTEL SERVICES CENTER
NEAR DONGARE VASTI GRUH,
GANGAPUR ROAD,
NASHIK,
CONTACT NO.[protected]
PLEASE ACTIVED URJENTLY MY AIRTEL NO.[protected].....
MY ULTERNET CONTACT NO.[protected]
I M WAIT FOR YOUR RPL...............
HARAH GUPTA
76/2, LANE-1, SAKET COLONY,
RAJPUR ROAD, DEHRADUN-248001 TEL NO.[protected]
Deenabandhu
[protected]
there is no action taken on our complaints on ths no- [protected] from the costumer care, they dont even respons for some times. and the servis provided is also the worst. i want to short out the problem of my enternet servic, and costemer care please take immediate action...coz m not satisfid, you should provid a good enterten servic and speed...ur servis is relly vry bad and also costemer officers... m face ths problem last 20 days