______________________________________________
From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Wednesday, January 16, 2008 9:53 PM
To: [protected]@airtelindia.com
Subject: RE: Regarding your mobile number - [protected]. [REF:[protected]]
Hi,
Thanks for your detailed response.
May I have clarification on the following :
1.If the requested Bill plan in my subscriber enrolment form is My plan 299, Why an amount of Rs.500/- was collected as a deposit at the time of subscription ?
2.I submitted a request to change my Plan from My Plan 299 to CUG 249 on 27th October 2007 at Airtel Lobby, Begumpet as I was told that the subscriber enrolment form received at the time of activation of my mobile number is My Plan 299 which actually should be in CUG - 249.I even requested them to recalculate my bill and told them unless and until that is done I cannot pay the bill. But, there was no resolution for that and they have barred my outgoing.I cleared the amount on 13th Nov 2007 and contacted them again to change my Rate Plan to CUG - 249 as I identified that the plan didn’t got changed, but to my surprise they told me to pay an additional amount of Rs 200 for the same. I don’t know why I was told to pay 200 extra though they have charged Rs 500 at the time of subscription.(Attached a copy of the Receipt for Rate Plan change request) and I did pay Rs 200 to regain my outgoing.
As I have requested them to change my rate plan from My Plan-299 to CUG - 249 on 27th Oct 2007, I want the bill to be recalculated from 27th Oct 2007. Unless and until my bill is recalculated, I am not going to make any payments.
PS : Please refer to the complaints raised against my mobile number till now, I didn’t get any resolution till now regarding the issues I have raised. I need to escalate this issue if I don’t get immediate solution.
Regards,
Shanthi
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Saturday, January 12, 2008 6:52 PM
To: LV, Shanthisree (GE Indust, ConsInd)
Subject: Regarding your mobile number - [protected]. [REF:[protected]]
Dear Mr. Sree,
Thank you for contacting Airtel.
You had expressed concern over the bill plan activated and the bill charges for your mobile number [protected]. We understand your concern and will work towards resolving the same.
We would like to inform you that as per the subscriber enrolment form received at the time of activation of your mobile number, the requested bill plan is My plan 299. Hence, the same has been activated on your mobile number with effect from 23/09/07.
Further, with regard to your concern over the call charges towards the CUG numbers, we would like to inform you that the plan MY plan 299 is an individual plan. Hence, the CUG mobile number has also been charged as the tariff of My plan 299.
Please find the tariff details of My plan 299 plan for your kind perusal:
Monthly Rental - Rs. 299/-
CLIP (caller line identification presentation) - Free National Roaming Rental - Free Local Calls - Rs. 49p/min to all mobiles and landlines STD calls - Rs. 99p/min to all mobiles and landlines National Roaming - Rs. 1/min for both incoming/outgoing (Only on Airtel Networks)
SMS:
Local - 30p/SMS
National - 50p/SMS
International - Rs. 5/SMS
Roaming Incoming &Outgoing on Airtel Network - Rs. 1/-
Regarding your concern over the bill plan change to GE CUG 249 plan, we would like to inform you that the same has already been activated on your mobile number with effect from 17/12/07.
Further, we request you to contact your company Airtel coordinator for the tariff details of GE CUG 249 plan and also like to inform you that you could know about your bill plan of your mobile number by sending an SMS BP to 121(toll free).
In view of your above concern over the deactivation of your mobile number, we would like to inform you that your mobile number has been deactivated with effect from 05/01/08 as we are not in receipt of your bill amount of Rs.4,615.62/-.
We request you to clear the billed amount of Rs.4,615.62/- to enable us to activate your mobile number.
We will be pleased to reconnect your Airtel number immediately after we receive your payment.
Kindly reconfirm on the same with the receipt number and the mode of payment with the payment date. We look forward to hearing from you soon.
Regarding your concern over the services of Airtel, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.
Further, with regard to your mobile number [protected], we would like to inform you that we are unable to process the same as this mobile number is not subscribed in your name.
At Airtel, as we enforce the most stringent security measures when it comes to customer's privacy. Hence any request has to be forwarded only from the subscriber's official mail address.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).
We value your association with Airtel.
Regards,
Mohanapriya
Customer Support Service
Airtel
---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject (Mobile No:=[protected] ) Regarding your mobile number - [protected] Message From "LV, Shanthisree (GE Indust, ConsInd)" <shanthisree.[protected]@ge.com> Date 12-Jan-2008 18:01:19 Attachments None
Hi,
I have already given complaint 4 times regarding the below case and also complained to the concerned persons who gave me the connection. I didnt not get any resolution for that. Hope you will take necessary action and get back to us on this as soon as possible.
PS : There is a small correction in the below number.It?was?mentioned earlier?as [protected] which should be actually?[protected].
Thanks,
Shanthi
From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Thursday, January 03, 2008 8:55 PM
To: '[protected]@gmail.com'
Cc: 'm.[protected]@airtel.in'
Subject: FW: Referring Complaint #14990871 and #14990900
Hi,
Was there any progress on this case?
I didn't receive any update?yet, rather my outgoing?got barred and today I received a communication that my incoming?also?will be barred by tomorrow. Can anyone please update?ASAP ??else we need to escalate this issue.
Reference Number : 14705316
Regards,
Shanthi.
From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Monday, December 24, 2007 3:53 PM
To: '[protected]@gmail.com'
Cc: Uchula, Samuel (GE Indust, ConsInd)
Subject: FW: Referring Complaint #14990871 and #14990900
Hi Pradeep,
This is ShanthiSree LV working with GE Consumer and Industrial, Begumpet.
I have taken a New Airtel Connection from you in the month of September requesting the rate plan CUG 249 with STD 53 Topping Plan. I got a confirmation call from Airtel stating that my new connection got activated in CUG 249 with STD 53 Topping Plan. I paid Rs.500 for deposit and Rs.300 for Special Number[protected] activation while taking the connection.
But to my surprise, I observed in my first bill that all Closed User group calls have been charged and when I checked with the Airtel Customer care, I got to know that my connection got activated in the wrong plan My Plan - 299.
I placed a complaint immediately to activate the correct plan and recalculate my Bill for past two months in Airtel office, BrigadeTowers, Begumpet. I didn?t get any resolution for that for nearly two months.
Rather my outing was barred as it exceeded the credit limit in spite of mentioning in my complaint that unless my case is resolved I?ll not pay my bill. There were no updates on the case that I have placed and the case has been closed without any intimation.
The Airtel executives asked me to pay an additional amount of Rs.200 for rate plan change and released my outgoing. I wonderedwhy I have to pay an additional amount of Rs.200 to activate my number in the right plan which I had requested. I paid Rs.200 again to change my plan from My Plan ? 299 to CUG 249 with STD 53 Top-up plan to release my outgoing.
Please take appropriate action on this ASAP as this is pending for nearly
3 months and recalculate my bill as well as the bill of the following person as his outing calls to my number is also chargedwhich should not be charged as his number is?also in CUG.
?Name????????????????:?Samuel Uchula
Phone????????????????:? [protected]
Kindly do the needful.
Thanks
ShanthiSree LV.
[protected][protected][protected]-------
Samuel Uchula
GE Industrial
India Innovation Center
Programmer - Equipment Services Penske
T : +[protected]
F : +[protected]
D : *709 1852
M : [protected]
E : samuel.[protected]@ge.com
???? www.ge.com
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, January 11, 2008 10:34 PM
To: Uchula, Samuel (GE Indust, ConsInd)
Subject: Regarding your mobile number - [protected]. [REF:[protected]]
Dear Mr. Sree,
Thank you for contacting Airtel.
You have expressed concern over the bill plan activation and the bill charges for your Airtel number [protected]. We understand your concern and will work towards resolving the same.
We would like to inform you that we are unable to process the same as the mail not received from subscriber's mail ID.
At Airtel, as we enforce the most stringent security measures when it comes to customer's privacy. Hence any request has to be forwarded only from the subscriber's official mail address.
Further, with regard to the mobile number [protected], we would like to inform you that the same is a prepaid number. Hence, we request you to contact our prepaid customer care at [protected] (toll free) regarding the same.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@airtelindia.com or fax us at [protected].
We value your association with Airtel
Regards,
Mohanapriya
Customer Support Service
Airtel
---- Original Message ----
From? [protected]@airtelindia.com
To? [protected]@ebspeml.bharti.com
Cc
Subject? (Mobile No:=[protected] ) Referring Complaint #14990871 and #14990900 Message From "Uchula, Samuel (GE Indust, ConsInd)"
<Samuel.[protected]@ge.com> Date? 11-Jan-2008 21:35:38 Attachments? None
Hi? ,
This is ShanthiSree LV? working with GE Consumer and Industrial, Begumpet.
I have taken a New Airtel? Connection from you in the month of September requesting the rate plan? CUG 249? with STD 53 Topping Plan. I got a confirmation call from Airtel stating that my? new connection got activated in CUG 249 with STD 53? Topping Plan. I paid Rs.500 for deposit and Rs.300 for Special Number[protected] activation while taking the? connection.
But to my surprise, I? observed in my first bill that all Closed User group calls have been charged and? when I checked with the Airtel Customer care, I got to know that my connection? got activated in the wrong plan My Plan - 299.
I placed a complaint? immediately to activate the correct plan and recalculate my Bill for past two? months in Airtel office, BrigadeTowers, Begumpet. I didn?t get? any resolution for that for nearly two months.
Rather my outing was barred as it? exceeded the credit limit in spite of mentioning in my complaint that unless my? case is resolved I?ll not pay my bill. There were no updates on the case that I? have placed and the case has been closed without any? intimation.
The? Airtel executives asked me to pay an additional amount of Rs.200 for rate plan? change and released my outgoing. I? wonderedwhy I have to pay an additional? amount of Rs.200 to activate my number in the right plan which I had requested.? I paid Rs.200 again to change my plan from My Plan ? 299 to CUG 249? with STD 53 Top-up plan to release my outgoing.
Please take appropriate? action on this ASAP as this is pending for nearly
3 months and recalculate my? bill as well as the bill of the following person as his outing calls to my? number is also chargedwhich should not be charged as his number is?also in? CUG.
?Name????????????????:?Samuel Uchula
Phone????????????????:? [protected]
Note :- We have approached? Airtel office, BrigadeTowers, Begumpet. nearly
4 times? and they didnt take any action till now. Hope you will immediately take an? action and get back to us on this.
Thanks
ShanthiSree? LV.
Aug 13, 2020
Complaint marked as Resolved
My self working in corporate sector and a regular customer of your esteem Organisation (Airtel) from more that 3 years with my mobile number [protected] with prepaid facility. Till date I have not encountered any problem with the connection.
Yester day on 14.12.2008, I received calls from [protected] in between 2:00 PM - 4:30 PM almost 5-6 times. In first call the person who was on the other side told me that he is calling from Airtel Cusomer Care Services and he asked some formal sentances and airtel services with me by saying his name Anuj. He again made me call there after many times and threatened me that he will block my number and all that.
In the evening at 7:08:15 PM I received a SMS messege from Airtel Customer that YOUR CHAT ID IS 7836384 for which I never ever applied. 30 Rupees have also deducted from my prepaid card. You are requested to kindly look into the matter and Maker refund of 30 Rs. in my account.
Further it is also requested to kindly check with your Customer Care Representative (Anuj) and his calling number [protected] for necessary action.
Looking forward for your better services.
Thanks and Regards
(Faisal)
Thank u.
I am Nandita Garg, my number is [protected]..
I have been using this connection since 2003, that means almost 6yrs..
Long back my service was post paid, but I used to feel, that I am being charged too much for what I use. So I shifted my service to prepaid. Since last, I think 3-4 yrs, I was on pre paid and had no problem. Then I thought (after using it for so long) let me again change my service to post paid. So in jan2009, my service was changed to post paid. Since the day, that has happen…I think..My life has become very difficult.
Reasons, as follows—
1. I have started getting so many calls/sms from Airtel regarding feedbacks/ more services.. that I can opt for…..that it sometimes becomes really pathetic to answer.
2. Whenever I ask the relevant question, of a certain problem, they never have an answer, and rather they tell me to call 121, for any of my questions.
3. i had to follow up for my connection so much at your noida, sec-18 office, that my guy was just running here and there for their formalities…he was never told everything at the same time..
4. Then when my connection started, I paid ONE TIME CHARGE-RS250…but it was again mentioned in my January billing…which I had to follow and get waved off.
5. I was going to Dubai, for some time, so I called 121, to ask if they can activated my international roaming…the girl I spoke to, firstly could not understand what I was talking about…and she was getting confused with ISD calling and international roaming. For about 15min, I had to make her understand what I need. Then she understood.
6. When I came back from Dubai, on 9th February…my outgoing was barred, without even me knowing about it…and my unbilled amount was told to be as Rs5823….WHICH WAS SHOCKING FOR ME………I dint use my phone that much…that I can get this much of a bill….my maximum bill should be not more than Rs1000…as u can check my history………When I used to be on prepaid(which everyone knows is expensive in comparison, )my usage was much more than what I did this time…still did not get that kind of bill. It was one/sixth)
7………………after my several calls to 121, on 9th and 10th february, I cud manage to speak to some1 at customer care. Because each time, after about 10-15 min…my call was getting disconnected and I had to make the other executive understand the whole story, but even they cud be of no help..So what I thought was subscribing unbilled amount sms.
8. on 11th feb—I was smsd that my UNBA(unbilled amount) is Rs5905.91…..and again this RS 80 difference of not even using for 2 call or sms….THAT WAS RUBBISH
9.ON THE TOP OF IT----on 12th…that is today, I have received a sms of my UNBA- to be Rs7700…….DO U THINK…IT IS POSSIBLE…………………….
MY UNBA IS JUST INCREASSING DAY BY DAY AND TO A RUBBISH LEVEL………DO U THINK, SOME1 CAN PAY THIS MUCH AMOUNT…FOR NOT EVEN USING IT……
I AM YOUR VERY OLD CLIENT, AND I THINK MY BIGGEST MISTAKE OF EVER WOULD BE OF CHANGING MY PRE PAID TO POST PAID….OR STAYING WITH AIRTEL..I THOUGHT AIRTEL IS A BIG COMPANY AND GIVES THEIR CLIENT A GOOD SERVICE..BUT I THINK I WAS WRONG…AIRTEL DOESN’T GIVE ANY GOOD SERVICE, RATHER GIVE SLEEPLESS NIGHTS TO A CLIENT.
WHY M I WRIITING ALL THIS, AT THIS GIVEN POINT OF TIME, IS BECOZ I STILL HAVE “A” % OF HOPE, TAT AIRTEL WILL LOOK INTO THIS MATTER….OTHERWISE, IF NOTHING CUD BE DONE ON IT….I WUD RATHER HAVE TO LOOK FOR ANOTHER OPTION….
HOPE TO GET THE RESPONSE ASAP.THX
I made so many phone calls to them, all are in vein
The Phone no. I am tried last is[protected] whis not answering