Airtel Complaints & Reviews

Before the President District Consumer Disputes, Redressal Forum, Ludhiana.


Khushmandar Singh S/o Shri Jasmail Singh,
Resident of 176, Passi Nagar,
Pakhowal Road, Ludhiana.
…Complainant.

Versus


Bharti Airtel Limited.
Regd. Office: H-5/12, Qutub ambience,
Mehrauli, New Delhi-110030.
Circle Office: C-25, Industrial Area,
Phase-II, SAS Nagar, Mohali,
Punjab-160055.

…Respondents.


Complaint Under Section 12 of the Consumer Protection Act.

Sir,
The complainant submits as under:-


1. That the complainant is the consumer of respondent.

2. That the complainant is a consumer of Airtel India prepaid mobile No.[protected] which is valid till 31 Dec. 2037 (sim#[protected]F)

3. That Airtel India has cheated complainant by deactivating Daily pack of GPRS without being requested and daily pack which was of Rs.25 for 24 hrs (6 to 6) which was activated on 9:47:03 AM (have confirmation message on that time) dated 7 June, 2009 and deactivated on 1:24:01 PM dated 7 June, 2009.

4. That Complainant immediately called customercare of Airtel India Mobile Company from his number just after the message of deactivation, the Customer care Mr.Chamman give me a complaint number 297343 and told that Complainant have not send any message for deactivation between; activation and deactivation time i.e. 9:47:03 AM to 1:24:01 PM dated 7 June, 2009. and asked to wait for 24 hrs.
5. Then on 8 June, 2009, on about 11 PM I again call for the back-up of my complaint but nothing was supported and customer care again asked me to wait for 24 hrs.

6. That then on very next day i.e. on[protected] at 6:25 PM, after 24 hrs, complainant again call in the evening to customercare Airtel Mobile Company for the same complaint for back-up of his complaint but complainant was surprised to hear from customer care (Mr. Bharat Singh) that complainant s sent message on 12:15 or on 12:30 PM for deactivation. Also Mr. Bharat Singh customer are told that complainant has sent UMO (unsubscribe Mobile office) message on 7:15 AM. Then complainant asked Customer care that his mobile GPRS was activated on 9:47 AM and how it can be deactivated on 7:15 AM then he has no answer for that but he said neither the money can be reversed nor service can be extended and customer care said that he can not do anything.


7. That this is not the first time Airtel Mobile Company has cheated the complainant. In Month of March, 2009; complainant has activated GPRS one day plan on 12:15 PM but the service was short lived and automatically deactivated after 30-40 min. and despite complaint to customer care no action or reversal of money was done neither service was extended.


8. That due to above reasons, complainant decided to launch complaint in the Hon’ble Redressal Forum against the Airtel India Mobile Company for cheating, deficiency of service, breaching the trust of customer i.e. complainant and causing mental pain and agony apart from harassment and wastage of time.
9. That the respondents have adopted unfair trade practices. The complainant suffered mental pain and agony besides harassment and time wastage due to respondent’s unfair trade practices and deficiency in service.
10. That the complainant comes under the definition of the Consumer Protection Act as his mobile number [protected] is a prepaid connection and is valid till 31st Dec. 2037.


11. That the Hon’ble Forum has got the jurisdiction to entertain and try the present complaint as the complainant is resident of Ludhiana and the respondents are giving services in Ludhiana.

It is, therefore, prayed that the respondents may kindly be directed to pay the complainant:-

i) Rs.25/- that was charged for MOD (Mobile Office Daily) and because service was interrupted and short lived for about 3 hrs instead of 24 hrs.

ii) Rs.1, 00, 000/- for the negligence, preplanned and systematic cheating done to the complainant and due to this complainant has suffered harassment, mental tension, agony, and wastage of time. Moreover Airtel India Mobile Company is earning millions of rupees from that kind of systematic cheating and fraud so should be punished with heavy fine to stop their malpractice.

iii) Cost of the complaint.

Any other relief which this Hon’ble Forum may deem fit and proper under the facts and circumstances as explained in the complaint may kindly be granted. The Airtel India Mobile Company should be punished to stop their malpractice and unfair trade practice to many of other consumers who did not complain due to shortage of time or lack of knowledge.




Complainant


Verification:-

Verified at Ludhiana that the contents of paras No.1 to 8 of the complaint are true and correct to my knowledge and paras No.9 to 11 are true to my information and belief, last Para is a prayer clause.



Verified at Ludhiana on Complainant.

Dear Sir/Mam,

My PF is pending on Banglore office by updation of Miss Mani Saxena, But she is not picking my phone since last 6-7 weeks, There is no any coordination with employee. All details are mentioning below:-

A/C No. [protected] (HDFC Bank, Sanjay Place, Agra)
PF No: KN/BN/34272/19703
Date Of Joining 01 july 2005
Date Of Leaving 01sept.2006

Waiting for urgent reply.

Regards,
DEEPAK AGARWAL
S/o LATE SHRI- RAM NATH AGARWAL
CODE- UAGABH026
DOB-30/04/1980

Dear Sir/Madam
This is Dinesh - Escalation Manager and Case Specialist For Dell International, India ...this complaint regards to the improper service i got from Airtel tech team and still the prob is not resolved and now im help less..
i have 3 Corporate postpaid lines with airtel and one prepaid for my family ...All chennai Lines [protected], [protected], [protected] are the post paids and [protected] is the prepaid one ... now im in a very important occation for my lifetime where my marriage engagement is happening in a Andrapradesh and problem happened in this situation where im not able to make any single landline calls in Andrapradesh since last 3 days.Initially i thought i could be of network congession, but later after many hours of waiting, approached Airtel Cus service, where the cus service nos 121-Any time service helpline is not accepting the option 1 for english where im not able to get any assistance or register complaint with airtel about the prob im facing ...hence i called [protected] Tamilnadu Aitel helpline for assistance, call landed in perpaid dept and they are helpless ...but they gave the [protected] helpline and im able to reach cus service dept where i spoke with MALLIKA the first rep who helped in understanding the situation ...
First contact for help after several hours of waiting happened 19th june 2009 Morning arround 10.17am ..and after that called chennai cus service for help again where no help received.
got a call from [protected] Tech dept VIJAYAWADA they said they are gonna do some changes, did trace of the call where the call getting terminated but still not submitted any feedback to the cus service and never informed of the status to me either, , , this is the second day and when i try to reach the tech dept they are not at all of the cus situation where MY WHOLE FAMILY IS HELPLESS NOT ABLE TO CONTACT THE PARTICULAR PERSON IN A.P SINCE THEY HAVE ONLY LANDLINE. THE SITUATION SCREWED AND FULL OF MENTAL TORTURE IN A VERY HAPPY OCAATION BECAUSE OF THE LACK OF TECH ASSISTACE .THIS IS THE 3RD DAY AND PROB STILL NOT RESOLVED .

I HAVE RECORDED SERIES OF CONVERSTATIONS WITH AIRTEL INFORMING THE CONCERED SERIVCE DEPT..MY LAST CONVERSATION WITH GOPI -REP, CUS SERVICE AND THATS HELPLESS...CALLED BACK AGAIN LAST NIGHT AFTER LONG HOLD IN THYAGU A REP IN CHENNAI, ARROUND 9.10 PM 19TH JUNE 09 CALL WAS ESCALATED AND SPOKE WITH A SUPERVISOR SARANYA AND INFORMED ABOUT THE SITUATION AND SHE ASKED FOR 24HRS TIME TO RESOLVED WHERE THIS MORNING RECEIVED A CALL THAT CUS SERVICE IS WAITING FOR THE FEEDBACK FROM THE TECH DEPT STILL AGAIN EXCUSE ...

MEANWHILE AS THEY ARE WORKING ON MY MOBILE ACCOUNT, I NEED TO CONTACT THE PARTICULAR PEOPLE IN A.P, , HENCE I BOUGHT AN OTHER MOBILE OF A DIFF SERVICE PROVIDER JUST TO CONTACT THE PEOPLE AS ALL MY AIRTEL LINE WERE NOT WORKING, NO OUT GOING FOR ANY LANDLINES IN ANDRA PRADESH...STILL THE ISSUE IS NOT RESOLVED...
THE FOLLING ARE THE REFF NOS I RECEIVED SO FAR FROM AIRTEL

F[protected]th jun 10.19 AM,
[protected]th jun 10.25 AM giving estimated time to resolve the prob by 22n jun 09, 15.28.29 hrs,
F[protected]th jun - 8.33 PM,
F[protected]th jun - 9.11 PM,
F[protected]th jun - 11.41 AM..

YESTERDAY the 19th eve i got info from VIJAYAWADA tech team in [protected] Srinivas a rep, that there is not tech team working after 6.30pm and next assistance will be on monday ..so my prob will not be resolved for an two days and i have to be in road looking for other's phone beside having 4 airtel connections sitting idle only to talk with cus care regarding prob...besides they disconnected my call several times ...
Totally, my prob is not resolved so far and still in middle of road looking for local phones and recharge centres for the new mobile i bought spending RS-6000 for the mobile alone ...beside having 4 airtel connections sitting idle and waiting for the prob to be resolved ... all my conversations with the cus service are of chargeable since in roaming...
im gonna file in the Consumer court for the lack of service provided for customers and the frustration of my family members... REQUESTING HELP

Regards
Dinesh M
Escalation Manager & Case specialist
India Dell SSR.
CELL- 0- [protected]

As of two months ago, the name on my account has been changed by Airtel to Manjunatha, ND. My name is Suresh Doraiswamy. How can an account name be changed unless somebody has cracked into their accounting system and changed the name? My whole identity in Airtel records are changed to "Manjunatha ND". If Airtel's accounting practises and Accounting System is so vulnerable then tomorrow anybody can crack into any Airtel account and make unauthorized charges. I have complained about this problem 3 times to Airtel and nothing has been done. TRAI does not accept complaints since they are on the side of AIRTEL against consumers. I have complained about Airtel's POOR Quality of SERVICE (QOS) several times during the past one year, all complaints fall on deaf ears.

I feel that I am being forced out of Airtel network to go to another service provider. Who is responsible for invesigating this? Not TRAI, Not AIRTEL, then who??

I cann, t send any information due to his money and power even if i chnge my ISP.

My Name is Narendra Rajwanshi, I had Purchased Two Data Cards for my relatives on 27-Jan-2009 from Airtel shop (Vile parle E), receipts attached herewith. These were mainly bought to work from home and not for just home email and surfing purposes.
As per the plan(Plan 350) the Data services are for unlimited hours and 500MB download. This was clearly asked and clarified with Mr Rishi – There is no restriction on timing and data download in 500Mb was clarified by Mr Rishi.

These got activated in a day or two and were working fine till 5th Feb 2009. From 5th it developed problems and there was no connectivity available, and the work from home was severely suffering. A Complaint was made to customer care but no action was taken for 3~4 days. Initially Customer care said that there was a port failure at your end but finally they accepted there was some authentication problem at their end. CCare said that they would send some one at place but no one turned up.

Finally we went back to the gallery and explained the problem to Mr. Rishi, and he said to contact customer care only and again trying the same there was no solution to the problem. We came back again to the Airtel Shop (Vile Parle E) and they changed the SIM on 9th Feb, saying there might be some problem with the SIM. (Receipt for this new SIM – given FOC is attached alongwith.)

Even after replacing the SIM, the problem still remained, and finally we went back to return the Datacards and ask for a full refund (Rs. 7200 for both datacards). After a lot of argument (Mr Rishi) agreed to give the full refund next morning. Already 10~15 days had passed without any solution to the problem and we could not stop our Work, Hence we purchased new Tata – Indicom datacards which worked really well and continuing with the same till today.

Mr Rishi meanwhile called up (Mr Vishesh) who claims to be Data solutions Head for Mumbai region. He sent some of the guys to inspect saying we cannot simply refund without inspecting the full problem. After a day or two he called up and said the services are resumed and kindly check, but we were clearly demanding our refund, which now Mr Rishi and Mr Vishesh made a U-turn and said cannot be given as it is not in the Company policy.

We simply stopped following and continued with Tata Indicom datacards. To the Surprise and SHOCK, the Airtel gallery (Vile parle E) also uses Tata-Indicom datacard.

After couple of weeks a bill was delivered with a shocking Amount of Rs 2657 for one card and Rs 613 for other. The Data transferred for the first card is only 486MB and 226Mb for the other. Not a single data card has crossed the limit of 500Mb and we had used only for a week or two.

We went back to the gallery (Vile parle E) and asked for the clarification of the same. Mr Rishi was unable to clarify the same, He consulted Mr Vishesh and he kept on saying “jitna use kiya hai utna bill ayega”. I Immediately asked to disconnect the services, for the same Mr Rishi replied you will have to pay the bill first and then only disconnection request will be taken, I replied I will not pay a single Paise.

Post the same I enquired about the Billing details from CustomerCare and they explained some Complex logic of how it is done. Every session on internet is of 2Mb, which is charged like Rs15 and for every new session even if download is not full 2Mb it will be charged Rs.15 and deducted from the 500Mb quota. Like this the First 500Mb is free and post that every session is charged Rs.15. This is Ridiculous and I have not seen any data services like this to happen. And More importantly this is not communicated by anyone in Airtel gallery nor it is present on the Airtel site. This is absolute Fraud.

Now I have been getting calls to pay the bills and also a letter from Airtel that if bill is not paid a legal notice will be sent.

I demand immediate Refund of my Datacards and immediate stop on the calls and the letters. Else I will approach the Consumer Court and take necessary action on Airtel.


Narendra Rajwanshi
[protected]

Hello Sir/Madam,

Here I am putting my complain regarding worst network coverage at my locality Kavalbyrasandra, RT nagar, Bangalore. Since morning antena level fluctuates from zero to max.Call dies suddenly and after that if your caller tries to dial he find unreachable while your handset shows zero antenaa level.

I spoke to customer care around 1.30 mid day after coming out from my locality. There was no satisfactory response.Even they were not aware of this problem as no body had complained so far.

I just want to know if such situation arise where to put information so that these big giant operator can be punish by law to provide poor service to their customer.

I am expecting telephonic interview this evening. Due to zero network coverage I am very upset.

Thanks & Regards,
Mangal

I HAVE BEEN USING AIRTEL SIM SINCE 2005...I WAS VERY HAPPY BY IT"S SERVICE... RECENTLY THEY DEDUCTD RS.175 SUDDENLY FRM MY A/C..CUSTMR CARE REPLIED ME DAT " U HAVE DOWNLOADED JAVA GAMES FRM AIRTEL LIVE" I HAD NEVR WENT TO DOWNLOAD ANY GAMES... STUPID GAMES OF AIRTEL LIVE WHO LIKES YAR? I WAS TOTALLY DISAPPOINTD

1. My mobile # [protected] was disconnected by Airtel without any prior notice when I was on my travel trip out of India. On asking they said ' as per TRAI regulations if a postpaid number has zero usage for 15 days it should be disconnected' an executive @ 121 named Vinod. On asking the process of reactivation after I was back on June 8th 2009 he told me to submit a photo, Id & address proof and sign a new activation form while clearing the all past dues. As per his direction I comepleted all the formalities on JUne 10th 2009.
2. Till date i.e. Jun 19th 2009 my number is still inactive and my sim card gives an error message ' sim card registration failed'.
3. On visiting their Splendid tower office on Sunday, the security guard outside the premises replied ' now Airtel has changed the policy and they do not work 24/7. Our office works from 9am - 9pm and is closed on Sundays'.
4. On sending first email on [protected]@sirtelindia.com dated Jun 13th 2009 reporting about the entire problem an auto acknowledgement email was recevied giving me an complaint #[protected] with a commitment to resolve the issue within 24 hrs.
5. When the issue was not resolved until 17th Jun I sent another email which replied the same way with complaint #[protected], still an unresolved complaint.
6. People responsible in the matter who did not bothered to patch the flaw in their customer service are mentioned below

VERDEX communications - ARC @ city college - they take documents and request and never act on it netiher they provide acknowledgement for the receipt. On asking they say they have their own way of working

Vinod - executive @ 121 helpdesk - made false commitment to activate the connection within 48 hrs when spoken to him on Jun 10th 2009.

Kirti - Executive from escalation departmen - never answer to the concerned query. My understanding is she is incapable of giving pin pointed answer and very unprofessional attitude.

Madhusudan - Team manager of escalation deptt. - he is always in chat with his team members but a guy just like his tema member Kirti who never give feedback to cconcerns raised.

I am N Premkumar. Worked for Airtel for 2.5 years. Details as below

I had left the organization due to reasons statighn that i have been rated as L4.(Leadership Assessment)
I have a concern on the same which i did not get any clarification or documentation of my appraisal.
I was told to leave the organization which i did and still not clear of the reasons.
My F&F has been done but my bonus sems to be not being worked out. Would i be receiving my bonus for the financial year[protected] cause i left Airtel on April 10th - 2009.

Need your help and revert on the same.



Warm Regards
Prem

M Mahesh of M square technologies on behalf of Aitel arrives at my door step on 15 June at 11:00 pm at night. He intrudes at 11:00 pm even after noticing all the lights being switched off and rings the door bell incessantly until I open. The reason for disturbing me so late is to have access to the Airtel broad band connection box installed at my house to extend a connection to one of my neighbors.
He is elast apologetic whne I ask him if this were such an emergency that he has to disturb me at 11:00 pm at night.
I call 121, the Aitel call centre at 11:00 pm to complain and I navigate their IVR for 3 mnts am on hold for another 15 mnts and no one takes my call. I tried again in vain and could not get through to a representative to register a complaint. I tried calling 121 again at 8:30 am the next day and thankfully reach a customer service representative after navigating their IVR for about 8 mnts, she places me on hold for the next 15 mnts after I asked her to speak to her manager.
Such service levels are unacceptable .

plz deactivate the service"videshi tashan'" on my airtel no [protected]
thanks and regards. Manisha. It sends message like - Thanks for using (Subscriptions, TextBasedServices) Subscriptions service on airtel WAP. You have been charged Rs. 20 - from number 64611020. Please deactivate this

1. On receipt of message from the airtel company, on[protected] I recharged my mobile with Rs.135/-for local pack valid for 6 months (i.e. airtel to airtel
0/50 p. & airtel to other mobile 0/60 p. per minute)

2. On receipt of message from the company, on
[protected] I recharged my mobile with Rs.36/- for STD pack valid for 100 days (i.e. STD for Re.1/- per minute)

On[protected] in the evening I make some local mobile calls, wherein I was charged with Re.1/- per minute instead of 0/50 or 0/60 p. per minute. Thereafter, I contacted customer care about this problem. They stated that you can avail one facility at a time. Where in message from the company for Local pack/STD pack, this clause was not mentioned. I therefore request that both the facility be provided to me.

Thanking you,

Satish Sethi
M-[protected]

Hi All,
I had a bitter experience with Airtel. Airtel took 2 months to act on my cancellation request and in the meantime abused the ECS facility and deducted the bill amount from my credit card for 2 months. Finally, I blocked my credit card. My repeated requests to their Customer Service desks fell on deaf ears. Their zonal officer cannot be reached on the number provided in their website.HDFC bank told that they cannot cancel the ECS as it was directly between me and Airtel. Airtel Customer Service centres were not ready to accept the cancellation request for ECS and informed that it is a tedious procedure. Pls. let me know on the possible course of action that i can take.

Thanks

DO'NT CHARGED ME AGAIN & DEACTIVATE MY SERVICE.

Airtel is providing postpaid connection for corporates.On April 2nd week One guy who had Air tel tags of this mobile number [protected] came to office on my request with aiirtel and he collected 3 photos, pan card, passport copy, After that he told my existing number will get changed to postpaid onlyt after verification.he has given a kit i thatr he told by may 4th things will be ok and he took 300 rupeees from me.
2 months over no result..how can i believe this asirtel guys?

I am having Airtel post paid connection with data and fax service facility

MyAirtel post paid number is working properly with Vsnl Dialup number 172226 in chennai but my airtel post paid connection is not working with Vsnl dialup number 172226 is in Maharashtra

Error Displaying: PHONE NUMBER NOT VALID

Vsnl number 172226 is enabled all over India but your Airtel network is not supporting in Maharashtra &
Gujarat.

Maharashtra is in INDIA only why it is not working

please enable Digital number facility in all your Airtel Towers in Maharashtra & Gujarat

We had bought a My campus card ([protected]) from Ulhasnagar. It should be at Ten paise/ minute for another my campus card from Ahemadnagar with the no. [protected].
why is it so?
Reply
AND ACTIVATE

I have not subscribed for the "Thoughts for the day" fro 290603. Still I have started getting daily messages with the topic from the number. No response so far from Airtel. Please get the number 290603 blocked. I do not want to see any messages from the number. Besides this a refund of all the charges which have been debited by Airtel.

i'm a retailer..my plan was changed to lifetime..i reported this to my dealer, he said that in our area all retailer sim was changed to lifetime.and also he said that i report this problem to his superior..still after 3 months my problem is not rectified.rectify my complaint as soon as possible..(ALL RETAILER SIM WAS CHANGED TO A- A 10P A-O 50P) but mine not changed...