Airtel Complaints & Reviews

AIRTEL 3G and Tech support team sucks !!!

I wonder why Air-tel service is going to dogs!!! on the 8the while I was downloading wall paper there was a interruption and my 3g stopped responding .I was crippled as I was not able to keep in touch with the world while I was on the move (No face book/No whatz up/No WWW)
I called 3g tech-support the person who spoke to me filed a ticket (ref no[protected]and confirmed that my issue will be fixed by 10the 13:02 hrs however on 9the I get a message that they tried reaching me and there is no response from my end which is not true as I never received a call. So called back tech support to explain I received a msg stating they were trying to reach me but I didn't receive a call thee lady who spoke to me said the ticket was raised for a wrong reason.
I explained the issue and she raised another ticket gave a TAT 10the. By 10the No resolution so called again was very upset as no 1 understood my issue I get another ref no F[protected] no fix call again to find out why my issue was not fixed told will escalate to TRAI as I had to wait for longggggggggg. . . . .just to get a person.
Called on 15th adamant on getting a supervisor on line finally get someone as a TL (believe me he was not worth) and I know he was not a TL material. Doesn't know jack about how to handle escalation call - Not prepared he didn't know what my issue was and why I wanted a sup for, he was unprofessional talking in Kannada and Telugu without respect and didn't bother to use mute/Hold. He never asked me if I can be placed on hold. I asked for his boss he also came on line and said he will get back with a resolution, which I don’t believe
I am frustrated and want to cancel my account which is more than 10 - 12 years old and a gold member don't understand what that means. Ill also ensure none of my friends and family go thorough this so will definitely influence them to move to another provider.
I would appreciate AIRTEL does some home work before choosing a vendor who are equipped with right training and keep their ears open and have quality standard if they have to survive the race.
Hope my calls are recorded - My number is [protected] the last call ended 7:44pm 15the Oct 2012

i have complained many times by now and maybe they knows me by now.... but there is no improvement yet... i don't know whom to complain to...

i m a 3g airtel user through 3g datacard and my number is [protected]. for the past two weeks i have been complaining airtel people that i can't even open www.google.com and they told me to call many numbers,121,12134,12118, etc... i called them just to be told that i shud call to another number(the numbers doesn't end, it's like series questions in exams).... sometimes the customer people just hang up.... i have so many lost transactions and this adds fuel to speak harshly to the customer care people...

i have called them, mailed them but no use.. so i request people in the higher rank to look into this matter because this is not happening just to me.. it's happening to a lot of people... in short they are cheating people in the name of providing 3g service... please look into it...

I received a unknown missed call from [protected] and got to know that the starting code 9230 is pertains to Pakistan. Please verify and resolve the issue ASAP. Let me know for further assistance.

Thanks,
Lokanath.

Hi,

Disgusted with Tata Docomo's service I ported my number [protected] to Airtel from an authorized Airtel Shop located at Madhapur , Hyderabad . But these people lost my documents and are blaming me for not submitting the documents at all and telling me to submit again. I am a busy man its not possible for me to go and queue up at their rushed up counters. Please help.

On 20th June we have asked Airtel to disconnect our Land line cum broadband connection immediately from 24 June/26 June 2012 i.e. from billing cycle since we were to leave for USA on 23rd June and our house was closed.In fact prior to that we had followed up with various contacts in Airtel for safe custody plan and their replies were so pathetic and lethargic way that we decided to call off our airtel connection.
We sent reminders for disconnection too again on 20 & 25 June ( from USA).we also made complaints to their Appallete office but they replied they will give us resolution by 18th Aug ( Of June 2012 !! ) and in fact the appalete office found to be more pathetic than even ttheir customer care 121.
We paid whatever due to us for 26 May-25 June bill received online on our email id ( In july 2012 ) and thus we thought we will get our refund of security deposit back.

On returning to India on11 Sept we found physical bill of 26 June-25 July ( when our house was closed and our disconnection should have already taken plavece on 23-to 25 June).In fact they should have sent to my emailid as per regular practice they didnot send on my emailid.
They somehow manulated my security deposit with total wrong billing of June-July and final figure arrived at 183.99--due to them.WE HAVE SENT NEARLY 70 EMAILS TO EVERYONE OF THEM AND ALSO TRIED TO CALL THEIR NOS BUT NOBODY HAS RESPONDED AS THEY ARE AT SLEEP AFTER SUCKING PEOPLES MONEY AND BUSY WITH ANOTHER LOOTING PLANS

Then again I went on reminding them and abusing and warning for legal action them for more than a one month to 121,appallete office,[protected]@in.airtel.com,Ombudus and airtel presence.At last they sent me Rs 183.99 cheque dated of Aug 12.Now they are not even responding to my balance amount of Rs 316.

Here the question is why they swallowed our hard earned money.They must be sucking lacs and lacs of rs from the people this way and normally noboyd has tome and money for recovery of few hundreds rs from such crooked people.The smae company recover money from their customers by legal notice and also by sending Goondas.

The strict action should be taken against such crooked people.They must be penalised for mental harrassment and lootong and cheating their customers.

Sharad Sheth
Old Airtel No.[protected] and Customerid 11834086
Ahmedabad
[protected]@YAHOO.COM

I bought a Airtel 3G data card and the promised 3G connectivity all over Bangalore. However i have got a 3G connectivity at my home which is in one of the Major areas in Bangalore. Its in Ulsoor located in center of the City. I have given a complaint on 12th June 2012 and I still haven't got any resolution of the issue. I have called the technical more than 50 times.

repected sir,

I have used the airtel broadband connection no.[protected].. named N Nagakumar..
I didnt get my bill amount correctly on recent months.. while I had been asked regarding these complaint in our customer care, again they charged Rs. 100 more.. the bill no..[protected].. Then my net connection didnt work from ausgust 2012 to till date.. But they had sent the bill for these unused month too.. so I want to surrender my broadband net conncetion back to you.. Please aeccept my request and send the reply against my complaint as soon as possible..

Thanking you,

Yours sincerely, N Nagakumar

Dear sir

I had recharged my airtel mobile no. [protected] on 13, October 2012 with Rs. 149 for GPRS pack 2 gb for month (as mentioned on their official website) but as I had not received any data balance I had called airtel customer care and asked for the same
the reply of their customer care executive was that the Rs. 149 recharge is for 300 local and STD minutes for 25 days and they have not updated their website.
as I am residing outside rajasthan for study purpose so 300 minutes are totally waste for me as they are of no use while roaming.
So it is my humble request to kindly provide me 2 GB usage data instead of 300 minutes

Vishal Sharma
Ph. [protected]

Myself Dr. Sumit pal, i am using airtel prepaid mobile service. i used two tariff aimultanuosly because of which one tariff stoped working. when i called customer care to resolve or atleast listen to this problem i found it ridiculous. Before the customer care executive listens to your complain the call drops automatically..it cant b a coincidence as it happens each and every time i call the customer care..that too not only with me rather this is the same story of all my known using airtel prepaid mobile, who try to talk to customer care to resolve their problems, and they are not bothered about it at all how much problems customers face due to their ignorance..

My No. - [protected]

I act airtel 3G plan 101rs = 300mb on 28th sept

i have 7.2 mbps modem and i get only 6-7 Kbps
i call customer care on 30th sept. and tell my 3G speed prob. they said ur prob. will be solv with in 24 hours ....

I was waiting , waiting, waiting for 3G speed but result is same ...
now again i call customer care on 3rd oct and tell my 3G speed issue they said ok i am chk what is the prob. mean while call disconnect ....
when i call again i am unable to connect customer care ....


TODAY - 15 october 2012

still i am getting only 7-8KBps ......

Worst service provide by airtel !

I activate 3g plan on 28th sept. and today is 15th october my problem is not solv my speed is still 7-8kbps.
When i call airtel customer care no. 198, 121, etc. they give some offer detail and disconnect the call .
Airtel is cheating with their customers ...
Solv my problem or Give me my money 101rs or Tell me what is the procedure of porting the no. from airtel to any other network ...


my previous req.
http://www.consumercomplaints.in/complaints/airtel-in-3g-plan-not-getting-3g-spe...⇄

Hi I got the Fake call from pakistan at least country code say so (+92)
I got the call from number [protected] today. The person told me that I won a lottery of 25 lacs and asked me to give a return call so that I can be contacted to branch manager. though I didn't call back considering the fake call.

Please let me know what needs to be done Next? and can you please confirm that its not going to harm me anyway?

I never expected this from BHARTI AIRTEL

I have been charged Rs.40, Rs.20, Rs.15, Rs.90, in various days in the past one month, for activating useless Value Added Services th. Airtel Live(they say). I have got a Smartphone, with a good access to Internet. From time to time, it shows a Notification(useless) to download some or the other thing. In order to remove that notification from the bar, I have to click that once, but as the moment I (or some other person) click on that notification, I get an SMS, that you have been charged with Rs. ..... .... .... ..... many times.

I know, the Company will not be affected much, if I change/convert my service provider to another, but I think, this case might be valid for many others also. SOME ACTION MUST BE TAKEN AGAINST THIS REGARD.

Customer Care pe agar complaint karo to, pehle to wo itni der tak hold karake rakhte hain, aur fir 15-20 mins wait karne ke baad kehte hain, ki AAP PLEASE 4 HOURS KE BAAD CALL KARIYEGA, ABHI HAMARA SOFTWARE NAHI CHAL RAHA HAI.

4 Hours ke baad dobara call karo to, call koi aur uthata hai... aur fir se use puri Kahani, starting se sunao and again the same reply, comes from the other side.

Pehle Daaku luuta karte the desh ko Ghode pe aa kar, lekin ab......!!!!!!

I am registered with DNC yet I continue to receive SMS and marketing calls. I record them on airtel site but they are unable to help.

Don't know what to do??

dear sir/madam,
we have internet connection with a name of harish mahalwal . telephone no. is [protected] , account id 12492717 .we withdrawn our connection with them in march 2012 at that time they tell us to pay remaining rs 2700/- to clear balance and after that our connection will be cut by them so we paid to rohit mehni Representative of airtel rs2700/- cheque. cheque no. is 336184 bank of india, safdarjung enclave branch reciept no. 7584922 after that we get our closer no. from airtel i.e 701C09 .In march we take connection from mtnl. we are not using any service from airtel since then suddenly after some time we start getting call from airtel to pay pending amount for using internet usage from them .They tell us that we dont send a mail to them for closing of internet connection with them. we tell them on phone we got one confirmation no. from them i.e 701C09.
Now they are harrasing us by telling us to submit bill or come to court for penelty. We dont know what to do so we decided to submit a complaint here please help us .

regards

nitin

AX IMALRT service is active by default and service continues unabatedly deducting the balance...121 service for stopping service seems to be an eyewash....i did not expect airtel to make such fraudulent deductions...this service has been the bane of many airtel subscribers but the company does not seem to care especially when its bringing it a bounty albeit by fraud...hope the TRAI takes note

Hi,

I am saurabh and I am using airtel no. [protected]. I just got a message informing me that I have chosen Mirchi FM and Rs. 10 have been charged for 7 days. I am alone to use my mobile and careful enough not to activate any VAS. I am unable to deactivate this. Please help me in deactivating this service and impose penalty on them for doing such activation without sending any request.

Moreover, Airtel customer care service is totally absurd. They don't let you connect to any executive more than once a day and give absurd replies in that one and only call. So you'll end up in frustration calling 121. something needs to be done on this front too.


Thanks,
Saurabh

Dear Sir/Madam,

I am Ramesh Nadiger and I have been using Airtel prepaid Mobile No. [protected] since 2008.And I am residing at Nellore in AP at present .The mobile was carried by my wife on[protected] and she was returning home from Childrens park as usual. Two bike riders came speedily and snatched her purse (held in her hand) in which a little money and mobile was kept within a fraction of second and fled away. It was clocking 8.00pm and dark in the evening, so she couldn't note the bike number.
So I request you to arrange to block AIRTEL SIM bearing number [protected].

With regards,

Ramesh Nadiger

As per the request/option received on my mobile No [protected] from customer care of airtel, I have opted for conversion from prepaid to postpaid of 4 mobile numbers of my family members as under:
1) mohan rao [protected]
2) chandrika [protected]
3) mahati kondapalli [protected]
4) charvak kondapalli [protected]

All the above numbers are of airtel service providers. As per my request the customer care department have sent Mr Venkat Reddy, Service executive of our area. Accordingly he has collected all the required documents alongwith photos and signatures somewhere around 22nd or 23rd of september, 12. All the four mobiles were activated on 27th september, 2012(from prepaid to post paid). I have received welcome letters for sl no 1,2 and 4 members. Again on 03rd October, 12 Sl No 2 and Sl No 4 have received messages(sms) for submission of id proof and address proof or else the services will be debarred. After getting assurance from venkat reddy we have ignored the message. Since 6 days the services for both 2 & 4 have been debarred, in spite of providing id proof and address proof of both the members for the second time. I have been calling No 121 regularly and explaining my problem to several service personal and other members who have received my call.The process of calling 121 and placing request for activation have been for 7 times. Again and again i have to put my enter case and tell that i have provided the id proof and address proof second time but no one has cared to solve my proble. Even I have requested them to revert all the four numbers from postpaid to prepaid as they are not in a position to solve my problem.


Will you kindly look into the matter and settle my problem urgently.

.

customer id [protected], rachhpal singh ,p,o. salugarah, siliguri, west bengal.734008



please register my new telephone number (land line[protected], as wel as my new mobile number [protected] for future correspondence,

telephone registered at time of buying digitaltv connection was of my security aid. [protected].

ref my earliar mail in this connection also , i was advised me to approach customer care , i personally spoken to ur executive almost three times and requested them to change my phone registerd at the time of buying this connection. but nothing has been done, as my security aid whose moble no [protected] is registered with u is getting disturbed because o[censored]r usual habit of sending frequent sms .

i have not yet recharged this connection and will not until and unless u don't register my new telephone number and i get confirmation on my mobile no [protected].



with regard

Hi, Some one is calling my sister's mobile and disturbing her, Once I called and spoke stronly to them, but still they are troubling my sister, The mobile number is [protected], please kindly take any serious action on them, what I can tell you is it is A.P number, thats all.