Hello,
My Name is Sushil Dhiver. i m a prepaid customer of Airtel..
this past sunday i.e. on 14 Dec 08, airtel deducted Rs 430 from my account.. i got 4 messages from Airtel sayin thank u for activating hello tunes for 2 yrs.. n they also changed my hello tune.. i had not requested for any subscription as such..
and since then i've been calling them..
i called them up on sunday n they said i'll get my money by monday. n when i didnt get my money on monday i called em up again, they said since it was a sunday i didnt get my money back, they said i'll get it within 48 hrs. i.e wednesday..
i called em up on wednesday regarding the status, i spoke to their seniors, n they said it was in process n i'll get it within 4 hrs. i had called em up at 2 in the afternoon n in the evening at about 8 when i checked my balance, the amount wasnt credited..
i called up the customer care again, spoke to their senior again n he told me that no action had been taken n i'll get the money after 48 hrs.
this means the other two seniors that i spoke to in the afternoon were lying..
is this the way to talk to customers??
these people are lying all the time..
i've been calling them n begging for my own money..
please do something.. cancel their licence..
Rs 430 is not a small amount..
if it were 10 or 20 i wouldnt have called those fools again but Rs. 430 is no small amount..
or give me TRAI's email address..
their service is really bad n i m really fed up of them...
Aug 14, 2020
Complaint marked as Resolved
I work in a company called Vodafone and do understand matters send through this media works really well and hence I am writing to you. Hope someone will read the mail and take some action.
I went to this Store in Patna (Aditya Vision) to buy a Airtel Digital TV on 24th October with my family on eve of Dhantaras. The Airtel representative explained me about the available subscription packages and I choosed one he explained to me Economy = Value + 35 channels. As per him the annual charge for the same subscription was Rs. 2000/- and I would have to pay for anything extra that I want. But little did I know I am committing a crime that I will have to pay my peace with. Thereafter started my wooes and ironies with Airtel.
I was asked to call a tollfree number to get the set installed. Same night I called up the tollfree number and they told me that they will send someone to install the set. Next day two persons from Airtel visited my home and installed the set. But due to some problem they couldn't install it properly and went back promising to visit next day again. Before leaving they gave me the shock of my life. They told me that the 2000/- that I have paid is only for the default 65 channels which didn't include my favorite channels Zee, Star Plus, Sahara One, Imagine, Aaj Tak, Zee News, O TV, ETV Oriya, Movie Channels & iNet. When I told them that I was told by the distributor that I will be getting these facilities, they told me that the same distributor has sold several sets promising false commitments to Customers. I got in touch with Airtel peoples and explained how I was cheated and requested them either to take back the handset or compensate me by giving the channels I was promised to. Local airtel officials promised me that they will look into the matter. Though more than 80 days has passed since then nothing has been done till now.
Infact, I am getting a no signal message which has been taken by deaf ears by local airtel peoples.
On 25th when the Airtel staffs left my home after installing my set, asked me to call tollfree number to recharge the voucher as the system was not working in my set top box. I called up Tollfree and recharged my account as per the instruction i received from them. But local Airtel people are saying that my account has not been recharged. Now I have simply a set top box which is simply consuming space in my home without serving any purpose thereof.
I had a lot of faith on Airtel Digital TV seeing all those ads and also after using the Airtel Connection I have been using from Airtel since last two years. Infact, even after starting of Vodafone Service in Bihar, I haven't disconnected the Corporate Connection of Airtel. Hope someone will read this mail and try atleast to resolve my wooes.
Also if someone is listening, would like to understand the escalation matrix for logging a call for any issues.