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Updated: Sep 8, 2026
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S
saurabhmota
from Bengaluru, Karnataka
Jun 14, 2012
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Address: Rangareddy, Andhra Pradesh

I have been getting these unsolicited calls from [protected]. I have never registered for any such thing.
My mobile number is also registered with airtel do-not-disturb.
I have searched the net and couldn't find a way to get rid of this menace. Airtel call center told me to log a police complaint.
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    navrkr
    from Pithapuram, Andhra Pradesh
    Jun 14, 2012
    Resolved
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    Address: East Godavari, Andhra Pradesh

    Hi,
    I send an email toas ADD 38 CHANNELS
    On Jun 7 (7 days ago)

    to digitaltv
    Dear Sir,
    My Customer ID IS [protected] I am requesting you to please remove my all subscription & Add new 38 channels 101,108,340,343,355.356,357,358,359,360,362,380,381,382,383,384,385,386,387,388,... & Send me what is the price for it's Price To me.
    On Jun 7 (7 days ago)
    to me

    Dear Customer,

    Thank you for writing to us at airtel DTH Services.

    We have received your email and we shall revert to you at the earliest.

    Kindly note that our email ID has changed from [protected]@airtel.in to
    [protected]@in.airtel.com. We would request you to kindly use the new email
    ID for all your future correspondence as the old email ID will not be
    operational post 31-Mar-2012

    Please note that this is a computer generated auto response.

    Warm Regards,
    Airtel Customer Care
    www.airtel.in


    This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
    The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


    After that
    I send No Responce
    Dear Sir,
    My Customer ID IS [protected] I am requesting you to please remove my all subscription & Add new 38 channels 101,108,340,343,355.356,357,358,359,360,362,380,381,382,383,384,385,386,387,388,... & Send me what is the price for it. WHAT ITS PRICE NO RESPONSE. GIVE ME RESPONSE.
    [protected]@in.airtel.com

    to me

    Dear Customer,

    Thank you for writing to us at airtel DTH Services.

    We have received your email and we shall revert to you at the earliest.

    Kindly note that our email ID has changed from [protected]@airtel.in to
    [protected]@in.airtel.com. We would request you to kindly use the new email
    ID for all your future correspondence as the old email ID will not be
    operational post 31-Mar-2012

    Please note that this is a computer generated auto response.

    Warm Regards,
    Airtel Customer Care
    www.airtel.in


    This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
    The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

    After that
    Again I send the Same mail to them same replay.

    On Jun 8(6 days ago)
    Dear Sir,
    My Customer ID IS [protected] I am requesting you to please remove my all subscription & Add new 38 channels 101,108,340,343,355.356,357,358,359,360,362,380,381,382,383,384,385,386,387,388,... & Send me what is the price for it.

    [protected]@in.airtel.com

    to me

    Dear Customer,

    Thank you for writing to us at airtel DTH Services.

    We have received your email and we shall revert to you at the earliest.

    Kindly note that our email ID has changed from [protected]@airtel.in to
    [protected]@in.airtel.com. We would request you to kindly use the new email
    ID for all your future correspondence as the old email ID will not be
    operational post 31-Mar-2012

    Please note that this is a computer generated auto response.

    Warm Regards,
    Airtel Customer Care
    www.airtel.in


    This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
    The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
    On Jun 8 (6 days ago)
    Dear Sir,
    My Customer ID IS [protected] I am unsubscribed my all packages Through Telephone[protected]. Then He not unsubscribed Value Sports 2M HD Bundle & I Said to Add some new channels Named MTV , 9X MUSIC , STAR PLUS ,I SAID Discovery Discovery HD, CARTOON NETWORK, VH1, Sonic, Colors Means He send me Colors HD, Animal Planet. 8 channels For 194 Per Month & Subscription fee is 135. Please Send me proper Price & MY Transactions please. If it is proper I will remove my Air-tel Digital TV. Note At 4:30 I recharged Rs.150 Then the balance is 154 The Resumption Fees is Rs.10 Then My balance is Rs.144. Now my balance is 8.87. Please send me response if you not send me proper message i will police complaint on Air-tel Digital TV.

    Then the replay

    [protected]@in.airtel.com


    to me

    Dear Customer,

    Thank you for writing to us at airtel DTH Services.

    We have received your email and we shall revert to you at the earliest.

    Kindly note that our email ID has changed from [protected]@airtel.in to
    [protected]@in.airtel.com. We would request you to kindly use the new email
    ID for all your future correspondence as the old email ID will not be
    operational post 31-Mar-2012

    Please note that this is a computer generated auto response.

    Warm Regards,
    Airtel Customer Care
    www.airtel.in


    This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
    The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

    But Still My Problem is Solved Please Anybody Solve My problem.
    Aug 13, 2020
    Complaint marked as Resolved 
    Respected officer



    My mobile number is [protected] and my Airtel account number is[protected] in the name MR.IQBAL AHMED,
    i was using your postpaid service, but currently i am residing in saudi arabia, so i requested to disconnect the service, due to this reason i requested your officer through letter on 11/01/2008 at AMBATTUR ROOTS branch and also requested on 121 service for the same, and also advised to adjust the remaining balance in the amount i have paid to Airtel as ISD fixed deposit which was the amount of Rs.5000/- for the last bill.and the service was disconnected on 12/01/2008, But these days i have recieved few letters from airtel on my residing address, and i am not aware of the details of those letters, i kindly request you to send me the soft copy of those letters on my respected email id.


    This mail i have already sent to you on feb 16 2008, and i recieved acknowledgement mail too for the same ie. i will be responsed within 24hrs but still its 3 months i din rcv any reply, and as im not available on my residence address i m still recieving some of your letters in india, kindly sent me the soft copy of those asap.


    thanking you
    with regards
    IQBAL AHMED.
    i am using airtel for 3 years i like to change my plan i have asked nearly more than 5 times none of them are responsing me the correct answer for my plan change
    I have a domestic connection with Airtel. My tel number is[protected] I have been travelling abroad for the last few months and hence have not used my telephone as I do not have International roaming. I have never requested for International roaming either. Airtel has now sent me a bill for Rs.17000 with International roaming to the tune of Rs.13000 +.

    I and my wife have called airtel and spoken to numerous representatives. We have been told that they would get back to us. Despite this now we cannot get through to Airtel as the number[protected] diverts us directly to a bill payment reponse and the number[protected] is now unreachable through my airtel ( I think it is blocked ).

    Now I have got a message to pay or else my telephone will be taken off the signal.
    Airtel - call me and fix this problem - I have made too many calls and have been very reasonable. I am surprised at the complete disinterest of your customer service agents. I will not pay you a incorrect bill so please sort this out or I will have no recourse bu to move the court against you for harrassment and blackmail.
    Sandeep Singh
    Hi This Is Venkatesh
    Iam Using an Airtel Preapid connection From Last 1 And Halfyear, And My Mobile No is [protected] iam Facing A Newtwork Problem In My Area Since last 6 Months Due To Which i Have Reasied A Lots Of Complaint But Still There Is No Responce From There END When I call To Customer care People For My SR Status Even Floor Inchearge And TL's Are Disconnecting My Call,
    Because Of This Airtel Services I Lost My Uncle, actully He Is Admitted In Hospital Because he met With Accident and He need B+ Blood AS he Lost Lot of Blood and My Blood Group Is Also Same, They Tried For this blood In all they Blood banks But They Did Not get The Blood In Any Of The Blood Bank AS There Is no Stock Available, So Finally They Tried To Call me On My Mobile It Was Saying As The No is Out Of Reach, accident happened At Morning 10:00AM, And I Come To Know About This Problem at 7:00PM and It Was Alredy Late Because My Uncle Expired At 2:00PM, And This Is Happend Only Because of Airtel And i Want To Take An serious Action On This Guys And i want My All The Airtel Connection To be Cancelled Even Postpaid And All my Land Line Connections iam From AP
    Hello
    Dear Sir

    I am Shashank From Saharanpur(u.p.), using ur Airtel SIM since last 2 years. Now before 1 month ago i recharged Rs 248 A power Pack to reduce the STD rates...but it only work for a very short time & the validity of this is for 3months...i already complaint many times on customer care...but i dont get any response from ur side...now tell me what i do...? Can i go To consumer Court...? or in PRESS...? up to u...my Mobile no is...[protected]...hope u give me response ...Thanks ...
    I am calling since morning on your customer care num [protected], but there is no response no one is picking up the phone .. i have a query to reagarding my broadband connection .. if the company itself is not respondind so its better i go for another option . its not only airtel which provide broadband there are many others ... if the airtel people have some shaame left then pick up your customer care numbers in time
    Iam Using an Airtel Preapid connection From Last 2 And Halfyear, And My Mobile No is [protected] Iam Facing A call sumarry problem. Since last 2 Months Due To Which i Have Reasied A Lots Of Complaint But Still There Is No Responce From your END.
    Hi

    My Airtel landline no :[protected], i have a broadband connectin
    from Airel and till 2 days back i was satisfied with the support recieved .
    Since I planned to shift to a new place i called up Airel CC to do a feasibility check
    They called me back promptly to inform that the new place doesnt have NETWORK and informed
    me to contact CC to cancel the account . I called CC to cancel the account
    on Mar 11 and one lady named Aruna ( she was rude on the phone ) informed that she placed a request .
    After that I have contacted Airtel CC 4 times to find the status and every one keeps repeating the same stuff
    they will place a cancellatin request .
    last Agent whom I spoke refused to ESCALATE the call to his manager even though I requested that I have
    nothing against him and just want to inform my concern to his manager .
    I did inform that tomorrow i am moving to the new place and need to finish this process today itself .
    Last agent whom i spoke was rude and finally i had to disconnect the call since i was not getting any help .

    Regds
    Tessith
    the airtel company was not any action in the case of tawar faseliti in the villege-tamta.tah-pathalgaon.dist-jashpur(c.g.).plese give the servise of airtel in my villege
    dear sir,
    my tephone with no[protected]is not working
    .kindly take neccssary action
    My Airtel no. is [protected] (Gandhinagar). I have recharged Rs 96 for 40 p (A2A) and 40 p (A2O). But today the call charges are Rs 1.50 per minute. I contacted customer care, but they didn't response and cut the call. So check this mistake and refund the extra charges made till now.
    My Connection Account No.is 148657, connection being in the name of Mrs. Suprabha Sahai. I have paid a sum of Rs.1100 as of 3rd September, 2009,but my connection still remains disconnected. Also, on my repeated enquiry, they suggested I pay installation charges, and I have given a sum of Rs. 400 on 14th November'09, However, the person in concern, some Mr. Shivpal is now conveniently ignoring my phonecalls, and I am unable to contact anyone at Airtel.
    Please disconnect this connection with imeediate effect.
    I recharged internet card but in my cell GPRS is not connecting i called to airtel so many times but all people are saying please wait for 1 day 2day 3 days we will activate like that they are saying. No one responding what is this.
    SIR,
    I recharged my mobile with a special sms tariff voutures but it didn't activated and due to which all my balance reached nil as i send messages.
    i registered a complain on 17/03/2010 and they assured me that i will get a call from them at 2 p.m. today(18/03/2010) but they didn't called me and when i called back they were unable to solve my problem and put off my call twice.
    My mobile number is +91-[protected].
    plzzz help!!!
    No response for airtel activation.
    Delay of receiving call of customers.My Mobile number is [protected] i tried from other number that is [protected] for asistent but no response at 1.09pm on 31jan2011 till 18 minutes again i tried at 3.46pm for 6 minutes but no response from this no.[protected] I lost Rs.8 without any serrvice.how much i can spend?.Please response customers quiockly.
    Airtel complaint number 6321619
    Their call center is a tragedy - no agents to pick calls. Many calls get dropped.
    On the rare occassion they answer it gets 15 to 25 minutes to hear - Thank you for waiting.
    My call is unresolved for 36 hours despite promises to send engineer 30 hours back. And agian today 10 hours ago.
    My advice stay away from AIRTEL if you are planning DTH.

    Below is my post on their facebook page.

    Well after 8 calls (of which only two got answered & rest got dropped), I am still waiting for an engineer.
    Each call goes on endless hold with a sick music tone for 15 to 20 minutes. So till now I have spent 160 minutes of my weekend time on airtel call center.
    They have no way of knowing if a call is closed!!!!!!!!!!!!!!! The gentleman at other end was asking me " Oh nobody contacted you?"
    My weekend also just evaporated waiting for their engineer.
    As a customer & a senior mahagement professional my final view is that Customer Service is not in Airtel DNA. In future I will avoid Airtel - probably even for my company requirement.
    RIP Airtel digital service, call center.:-(
    How long it will take to solve a complaint of 27th March 2011? It is 10 days now, no resolution.
    first of all i personally suggest you to all don't used airtel network it is one of the cheap network

    no action taken on any queries every bodies is same even nodle office(high authorised)
    person are also same
    Hi i also facing the same problem . for past 1 year i spoked with the airtel manager also regarding my complaints . they will tell with in 48 hours ur problem will be cleared.Nothing will happen . for past one year airtel cheated amount from my prepaid is nearly Rs.400+, if they want to activate the service they will do automatically with out any notification. Very worst customer service. if you raised a request or complaints in airtel customer service the will give the application or process number.The problem is after u can't reach the customer care through ur phone. u have to call from some other airtel number ... not poor service. Worst service in india
    Because of your customer service i am changing my network to Vodafone .
    thanking you,
    Arun
    no response My mobile no is:[protected]
    Very Waste
    Hi
    I'm Karthik ([protected]), I raised a complaint to airtel customer desk, about charing excess amount in the bill. After few weeks, one of the executive called me and found himself that there was a an billing error & said that he will be back with the exact amount to be paid.
    Again, few weeks later, Waive off team called me & asked me to pay just the rent,such that they can close the issue.
    I paid the corresponding amount & got the bill. Now, they have sent an mail stating that I have to pay the amount or have to face the case legally.
    When I spoke to the corresponding team lead, he said that he has no proof about Waive off calling me..
    From airtel site i get to know about recharge of 44 in which i get 100
    std min. And 20 extra std min. But when i recharge i get nothing
    please help me.
    Dear Sir,

    I have written this mail regarding
    I need to convert my Airtel prepaid number to post paid.
    convert docomo post paid to aitel post paid.
    2 new post paid airtel sim.
    want to whether tata land line can be converted to airtel landine if yes i want to convert if no want to know details like prepaid landline is available ?
    i want to do this by end of this month and get connected by airtel next month . i want to get these connections as corporate on name of our parlour regarding we connected call center and local airtel office several times no no proper response Airtel tele caller jothi number [protected] contacted us said that she send executive to our place regarding this
    executive by name srinivas came home explained process only one document was missing multiple licence receipt and he promised us after we get receipt he come and give new sims he collected Rs 500 advance and didn't gave any receipt . we applied licence fee receipt after few days we contacted them tele caller said she will send executive in 1 hour its being few weeks we are being waiting yesterday when we call she said after 5 mins she will call after some time i called her foe almost 10 - 15 she dint pick my call.

    I want to help me get above mentioned points asap or else you will be losing business and get bad name to company through word of mouth n ...

    hoping for positive feed back from you asap .


    --
    WARM REGARDS

    ANKITHA

    Mobile Number : [protected]

    Address : H.no 3 - 4 -225, Flat no 302, Dr Chandra Nilayam, Kachiguda, Hyderabad - 500027.
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      R
      rajumca2006
      from Delhi, Delhi
      Jun 14, 2012
      Resolved
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      Resolved

      Address: Nagpur, Maharashtra

      Dear Sir/Madam,
      My name is praveen kumar having [protected] Airtel post paid connection, i am facing problem with billing which is because of Airtel customer care executives wrong commitment.. due to this my number got in-active since long. please see the following wrong commitments which i faced from Airtel CC executives

      1. One of Airtel executive contact me over phone and explained me that... sir we have the plan of 249. which will give you 1000 minutes talk time ( Local / Std).. as i required the std, I have done port my idea number to Airtel….

      2. After convert I got a call from[protected]Airtel Customer care) another Airtel executive.. as she confirmed me that my plan of 249 is for 1000 Local minutes only its not for STD… if this is the case I need not to take 249 plan of postpaid connection.

      3. Again on 30th March i got a call from another Airtel Executive & he suggest me to take 250 plan... as per him i will get 500 std minutes free in this, also 10sms/day i can get with this plan.... if i convert to that plan now all my calls during this month will be calculated as per the 250 plan. i had recoded his plan details tooo.

      4. I got a bill of Rs.1052 on 12th April as per the 249 plan only.. and when i call to Airtel customer care again... This time their CC Executive is telling me that there is no such plan (250 Plan)..

      5. After so many of mails to Airtel customer care.. they ask me to mail Nodal office, then i mailed to nodal office with attachment of Rs.250 Plan recorded communication. i didn't receive any communication from Nodal office.

      6. as i am not getting any responses from Airtel customer care end & i am continuously mailing to CC.. mean while i got a call from CC regarding of bill payment.. i told them to solve my billing problem.

      7. they didnt solve my problem instead, they have done my SIM in-active on 14th May .. the same thing i have done mail to nodal office again on 15th May ... so far i didnt get any communication from their end.. and my sim still in-active mode

      Please do the needful

      my present number is [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
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        R
        rsriram84
        from Chennai, Tamil Nadu
        Jun 14, 2012
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        Address: Chennai, Tamil Nadu

        Airtel has been harassing me for the last 14 days now on account of document submission. First they deactivated my outgoing calls citing that they didnt receive my documents. (This inspite of handing over the documents twice to the Airtel customer care representative). Then when I mailed them the scanned copy, they reverted the number temporarily. But now they have deactivated the number totally saying that they have still not received the documents. And I have been been expecting some urgent calls on my number today !!

        I have never been meted this worse type of a customer service by any company. Is there a way to drag them to court ?

        Thanks
        Sriram
        Deactivation of Number

        I am Md sartaj my Mobil number was [protected] I have submit a requested to deactivate my number on 22 of December in uttam nagar after paying all dues it was Rs.1743. But there is no response from their side. Neither I use that number after 22 of December nor there is any incoming and out going calls on that number. And I don’t know why they are regularly sending me monthly bills.
        How many times I have called to customer care but they are not taking action by saying that your number is activate and pay all the dues then this number will be deactivate.
        Please help me I have fed up by receiving monthly bills.
        Dear sir,
        my no. [protected],
        this is my new no. and i was give you full information in your verification call and your tele caller is verry un dismener and your company service is very bad i am not satisfied your if you are not take any action then i will change our company
        plz activate my no. [protected]
        and i am submit the document in your air tel office last 3 days

        Regards
        pradeep Kumar Kurchaniya
        sir

        my number [protected]

        this is my new no. and i was give you full information in your verification call and your tele caller is verry un dismener and your company service is very bad i am not satisfied your if you are not take any action then i will change our company
        plz activate my no.
        and i am submit the document in your air tel office last 3 days
        Dear sir,
        my no.[protected]
        this is my new no. and i was give you full information in your verification call and your tele caller is verry un dismener and your company service is very bad i am not satisfied your if you are not take any action then i will change our company
        plz activate my no. [protected]
        and i am submit the document in your air tel office last 3 days
        Hello,
        This is Aditya Mathur.i have been using a airtel from last 2 or 3 yrs.my number is [protected].registered on the Photo Id of my Sister Prachi Mathur.i want to complaint regarding inconvienence and unproffesional attitude at the Airtel store.actually i have lost my sim card in the second week of january 2012.i visited to the Airtel Store(Rohtas Nagar,Shahdara).and submitted the photo id proof along with the photo to get the new sim on 28/1/12.i was promised dat number will be activated within 4 hrs.but the barefact is that my number is not activated yet..airtel store employer Ms.Shilpi miscommunicated and misbehaved with me...day before yesterday on 30/01/12(monday)..i call to the airtel store shahdara..the same girl Shilpi was saying sir 'koi bat ni activate nahi hua to".den i called to nodal center they informed me that there must be some technical problem in your sim so i visited again to the same airtel store there Shilpi told me that"mere se galti ho gai jo apko sim diya".what would i understand from dis statement.she was talking me in very negative attitude.this type of behaviour or inconvienence is not expected with airtel.at the same store not a single employee was in professional uniform of airtel.....i m very much disturbed with this kind of inconvienence.. nodal department just promised for the activation of number but i cant see any sight of hope...on 31/01/12 i got issued the new sim of number[protected] H-2).NUMBER IS STILL NOT ACTIVATED ON 01/02/2012......we are very old consumer of airtel...i m now totally harrased and disturbed with this kind of inconvienence....just because i hv lost my sim card i m facing all this.......i hope u would look upon my complaint seriously and will take immediate action towards the airtel ...........
        My number is [protected]..
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          A
          arunbordekar
          from Mumbai, Maharashtra
          Jun 13, 2012
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          Address: Maharashtra

          From Last 10 days I am talking to Airtel Sales/Marketing person With Mr.Kiran Bhosale Mob No.[protected]. He told me that the connection with be ready within 1-2 Hours because in my building the disc is common so connection will can made immediately. Then I have called him on monday for the connectivity. From last 2-3 days again I Have called him several time. But unfortunately he never called me. Then I have received a call from Mr.Aslam and he has forwared me SMS by saying Mr.Vijay Chikhalkar ( [protected]) will attend the call. I have called him today morning by 2:00pm and he has promised that he will complete the work today. Then Mr.Manish Kamathe from frontline salesmart pvt Ltd came to collect the cheque and I have handed over the Saraswat Co.OP.Bank cheque of Rs. 2,840/- for two connections with receipt No. 4054 at 4:30 and he has also promised that today before 8:00pm the engineer will come and install the connection. I have given several calls to Mr.Aslam but always he has promised that he will send the engineer and also he will call me within 10 minutes but it was never happened. I have called atleast 8-10 times to him. He has kept me hold more than 10 minutes and then disconnected the call but he never called me back. Then he has send me SMS at 8:22pm to call Installation Manager -[protected]. I have called him the new reply was same saying the material is not ready so he will send the engineer day after tomorrow. This is really very bad practise of your employees. Today whole day I was sitting at home and giving calls to all your responsible persons but noting happened. It is like no communication between them and nobody is interested in complete the calls. Only giving troubles to the customers. Now take actions on them and see that it should not repeat again or customers should get such bad experience.

          Expecting your earliest reply for the same.
          Did you get any response from them??
          I have also faced problems with Frontline salesmart
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            dayakars
            from Bengaluru, Karnataka
            Jun 13, 2012
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            Address: Bangalore, Karnataka

            Hi,

            This is to bring in to your notice that Airtel has been very lousy in Customer Care and Servicing for the below actions:

            1. On the 2nd of June, I had called 12150 from my registered mobile number for the Account [protected] to enquire about a Multi-Room Connection.
            2. I was advised that the charges for a new HD Multi Room Connection would be INR 2190 and that on successful payment, the installation would be done within 24 hours.
            3. I made the payment on the 2nd of June itself through the IVR by using my Citibank Credit Card. Unfortunately, I do not have the reference number here because I did not expect what was going to happen in the future.
            4. I received a confirmation message from Airtel that the Installation of the Multi-Room connection would be done within 24 hours. This was the 2nd of June, 2012.
            5. I was expecting the technicians on the 3rd of June, but no one turned up.
            6. On the 4th of June around 4PM, the technicians apparently went to the location to install the connection, but since I hadn’t informed my parents about this, and since I was not present in the location, my parents had requested the technicians to come in and install the next day, which is the 5th of June. It should be noted here that I was not called on my RMN, nor was an appointment taken as to when the installation could be done. Rather, it appears that Airtel technicians work as per their whims and fancies and fix up their own timings, not even caring to inform the Customer that they would be appearing for an installation at a particular time.
            7. OK, on the 5th of June, nobody from Airtel Digital TV turned up to do the Installation.
            8. Same was the case on the 6th of June & 7Th of June.
            9. On the 8th of June, which was a Saturday, I was completely pissed off, and called 12148 to register a complaint. However, I was promised that the installation would be done within 24 hours.
            10. But again the same case, nobody turned up and also, there was no message or no calls to my RMN.
            11. I called 12148 again on 11th of June, again they promised an installation within 24 hours. But no use, because, everyone at Airtel appear to be playing tennis i.e. just put the ball in someonelse’s court.
            12. I tried all possible Customer care numbers, spoke to numerous Customer Care executives. The agenda seems to be the same, when you have no answer, you just say that you will connect to your Supervisor and after holding the line for more than 5 minutes, the call gets disconnected.
            13. Today is the EOD of 13th of June 2012, even now, I tried calling Customer Care a few minutes ago, the same response.
            14. It appears that nobody in Airtel is eager to solve the problem, they are just eager to blame another department for the same.

            This is pathetic behavior from Airtel, as a company, now I see why Tata Sky Scores very high on the Customer Service Front. I have never ever experienced such a delay, nor have I had to struggle so much to just get another connection, and that too after making a payment of INR 2190 upfront!!! I have searched to see who the concerned people at Airtel are, but there is no information on whom to contact in case of such issues, so I am sending this email to this ID. I am also planning to lodge a case with the Consumer Forum for negligence and for not providing the services as promised.

            In addition to this, I am also lodging this information on the website www.consumercomplaints.in so that everyone are aware of the pathetic service which is being provided by Airtel.

            In my Case, this is nothing less than sheer nonsense, I don’t have any more patience for calling the Customer Care Nos., nor do I intend to do so. I am taking legal action, I just am sending this email because of the agony which I have faced!

            A completely Frustrated Customer.

            Thanks & Regards,
            Dayakar
            Aug 13, 2020
            Complaint marked as Resolved 
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              jimelvin07
              from Gurgaon, Haryana
              Jun 13, 2012
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              Address: Gurgaon, Haryana

              Dear Sir,
              Please disconnect my airtel broadband connection by tomorrow morning as I am leaving town tomorrow. I have been trying to get in touch with customer care/service but did not get any response. Please do the needful by tomorrow morning ;latest by 10 am.
              My address- Jim Elvin Minj ([protected])
              F-914,
              Jal Vayu Towers,
              Sector 56, Gurgaon,
              Haryana.

              ph: [protected].

              Regards,
              Jim Elvin Minj
              Aug 13, 2020
              Complaint marked as Resolved 
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                aniave
                from Kolkata, West Bengal
                Jun 13, 2012
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                Address: Pune, Maharashtra

                I would like to file a complaint against Bharti Airtel Ltd. for harassment and
                mental torture for the following matter:

                Airtel Phone No: [protected]

                Please note that I have taken above phone for using internet (broadband connection). As I shifted my residence to another place, I wanted to cancel the connection. I gave a call to the customer care for disconnection of the same as the the feasibility is not available in my area for trasfer of the connection.
                The reference of which is[protected]n 18/04/2012.

                There have been other interactions where I have re-requested them the same, but they are simply sending me the monthly bill adding the interest for services that have not been provided/requested/used.

                Also now they are threatening me of giving a legal notice.
                Aug 13, 2020
                Complaint marked as Resolved 
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                  ashutosh krishna
                  from Delhi, Delhi
                  Jun 13, 2012
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                  Address: Bihar

                  channel no 361 named animax in Airtel digital tv has been deleted from channel list there is no longer any channel no 361 they didn't even inform before deleting it i even called customer care but they didn't provide much info about it. this is very humble request to airtel that pleeezzzzzzzz !!!! provide animax again its my most favorite channel plezzzzzzzzzz
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                    SHYAM SINGH JANMEDA
                    from Gurgaon, Haryana
                    Jun 13, 2012
                    Resolved
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                    Address: South Delhi, Delhi

                    MY NAME IS SHYAM SINGH JANMEDA.i HAVE APPLIED FOR 03 LANDLINE CONNECTION WIDE APPLICATION NO- 3066622,306621,3066611 AT PLOT NO.- 53,SECTOR - 6 , PUSHP VIHAR NEW DELHI,WITH THE APPLICATION I HAVE GIVEN RUPEES TWO THOUSAND TO EXECUTIVE OF AIRTEL MR.RAJESH SHARMA. HE TOLD THAT CONNECTION WILL BE GIVEN WITH IN THREE DAYS BUT TILL DATE 13.06.2012 I COULD NOT PROVIDED CONNECTION AND NOW I AM VERY FRUSTRATED WITH THE SERVICE OF AIR TEL.
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    CONNECTION NOT PROVIDED AFTER DEPOSIT REGOSTRATION AMOUNT OF RS.2000/-
                    MY NAME IS SHYAM SINGH JANMEDA.i HAVE APPLIED FOR 03 LANDLINE CONNECTION WIDE APPLICATION NO- 3066622, 306621, 3066611 AT PLOT NO.- 53, SECTOR - 6, PUSHP VIHAR NEW DELHI, WITH THE APPLICATION I HAVE GIVEN RUPEES TWO THOUSAND TO EXECUTIVE OF AIRTEL MR.RAJESH SHARMA. HE TOLD THAT CONNECTION WILL BE GIVEN WITH IN THREE DAYS BUT TILL DATE 13.06.2012 I COULD NOT PROVIDED CONNECTION AND NOW I AM VERY FRUSTRATE WITH THE SERVICE OF AIR TEL.

                    AIR TEL EXECUTIVE MR. RAJESH SHARMA IS NOT PICKING UP MY PHONE.

                    I AM THINKING THAT I CHOOSE A WRONG TELECOM SERVICE PROVIDER IF STARTING IS LIKE THIS THAN HOW WILL BE THERE PERFORMANCE.
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                      goveas.jason
                      from Chennai, Tamil Nadu
                      Jun 13, 2012
                      Resolved
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                      Address: Pune, Maharashtra

                      Dear Sir/Ma'am,

                      The past two months have been a trial by fire for me as an Airtel customer. You have some good schemes and have had exemplary service in the past because of which I have remained a loyal Airtel Customer for many years in different circles; be it Maharashtra and Goa, Mumbai or even Rajasthan. However, you're standards seem to be at an all time low recently and its quite ridiculous considering you are now sponsoring a program on social change and trying to teach the nation how to behave while you can't even get your customer service agents in your call centres to behave properly with customers. There is an announcement whenever a call is transferred to an agent stating that this call may be recorded for internal training purposes. However, I think that there isn't any such training actually happening or at least one of these call would have been monitored and recorded where you're agents have behaved rudely.

                      I have a list of complaints that I hope can be resolved:
                      1) Primary Complaint: Large balance deductions from my main account supposedly due to internet and Airtel live usage. These deductions were to the tune of around INR 350/- if not more over the period of a week. The reason these charges are unjustified is that I have an internet pack (previously of Rs. 198/- and now of Rs. 98/-) active which still has the vast majority of included data available.

                      2) Incompetence: Many of your agents just do not know why things happen and seem like raw fresh recruits who have been thrown in the deep end without adequate preparation.

                      3) Misdirection and Misinformation: Agents have tried double speak to try to confuse me into believing that the charges were valid. I was even transferred to a "supervisor" who claimed the same and refused to do anything to help. In fact, she even said that there was nothing she can do or will do and disconnected the call.

                      4) Rude Behaviour: Disconnecting tough callers and pretending that there is a network issue is an old trick but apparently still a favourite at Airtel.

                      5) Calls Blocked: I have been unable to get through to any customer service representatives for the past many days through my Airtel number and have been forced to call from my IDEA simcard to be able to speak to anyone. No matter what number I try, 198/121/[protected], they all say "please hold the call we are transferring you to a customer service rep, call will be chargeable" etc and then the call disconnects automatically.

                      6) Delay in complaint resolution: I managed to register my complaint with one gentleman who was also a super visor but unfortunately whose name I do not recall, on the 3rd of this month. Your website proudly displays this case as still open. (Refer to point no. 6 in the table below) This gentleman in question had acknowledged that my compaint was genuine and there shouldnt have been any deductions and said that there would be a refund by the 6th of June which clearly has not happened yet. As is clearly visible here, there are multiple calls on the same day as each time the call is disconnected without a resolution of the complaint.


                      1 CWRCH[protected] 10-Jun-2012 closed


                      2 QTRAIL[protected] 10-Jun-2012 closed


                      3 QTRAIL[protected] 10-Jun-2012 closed


                      4 QCESO[protected] 10-Jun-2012 closed


                      5 QCESO[protected] 10-Jun-2012 closed


                      6 CWRCH[protected] 03-Jun-2012 open


                      7 QCESO[protected] 03-Jun-2012 closed


                      8 CBDMO[protected] 03-Jun-2012 closed


                      9 QCESO[protected] 03-Jun-2012 closed

                      Kindly look into the matter as it is causing needless headaches and damages my faith in your company and all the causes you support.

                      Warm Regards,
                      Jason Goveas
                      Disgruntled Customer
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      I activated the daily gprs service of Airtel worth rs 18/day on 25th September. I tried to deactivate it on 26th but they didnt register my request, i called the customer care and asked them to stop the service immediately. They confirmed the deactivation verbally i asked them to send me a message for the same but they didnt send it. After some time my service got renewed and Airtel again deducted my balance. This Happened 3rd time with me.

                      Regards
                      Vivek Malik
                      +91-[protected]
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                        ujwalavb
                        from Bengaluru, Karnataka
                        Jun 13, 2012
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                        Address: Ernakulam, Kerala

                        I've been recieving unwanted sms in my airtel prepaid connection (+91-[protected]) for the past few months.
                        Every now and then i get a message from Airtel stating that i've been subscribed to some sms service and is charged at some rate per day. To my knowledge i've never tried subscribing to these services.
                        I then tried unsubscribing to these messages ,but no use .
                        This is an unneccessary botheration to me as i'm getting these messages all through out the day & night time and the funniest part is that i'm being charged for this service which i never wanted and which i'm trying deliberately to get rid of.

                        Please block all unnecessary messages and please dont come back with the unwanted airtel calls (which i've somehow managed to get down )
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        Airtel Mobile Services — Unnecessary Messages

                        Sir,

                        Airtel is sending me un-necessary masseges inspite of registering in National Do Not Call Registry Few months back.

                        I had made few complaints at various dates that I am continuously receiving promotional masseges from various companies. I had also read out the list to the customer care executive and taken the complaint nos. But still I am receiving the masseges. Further to this they are themselves sending miss call alert subscription masseges to us at various times. This is very irritating at many times.

                        Sir, I am frustated with these masseges and request you to plz help us in this regard.

                        With regards,

                        Dev
                        [protected]

                        AirTel — Unnecessary SMS and charges

                        I have been receiving some useless messages, jokes and cricket alerts from Airtel. I ignored them for some time with the assumption that these are free promotion messages. One day I received a message saying that you will be chaged Rs 5 everyday for cricket updates. I called up the Airtel Customer Care to enquire about this. To my surprise they told me that I have opted for these services which is completely baseless. Its a shame how Airtel and other similar service providers operate, just to acheive their business targets. Also the sms says, you can unsubscribe by dialing some xyz number. I tried for an hour but all I heard was: due to some "technical" problem unsubscribtion cannot be done.

                        Airtel Mobile Services — Unnecessary Charges

                        Dear Sir/ Madam,

                        My Name is Pawan Kumar aged 57 years. I am using Airtel Prepaid Number [protected]. The Service Provider are constant charging me for Friendz Chat and Cricket Updates for which I have not subscribed. Moreover they have deducted Rs.99/- for Sonic Cricket Gamedownload again for which I have never asked for. I tried to complaint to customer Care but they said deny this and saying that they are not going to waive off the balance deduction.

                        Please advice me how to proceed further

                        Thanks & Regards,
                        Pawan Kumar
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                          dalipmehra
                          from Delhi, Delhi
                          Jun 13, 2012
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                          Address: South Delhi, Delhi

                          Every couple of months Airtel automatically discontinues sending bill of one of our landline connections[protected]. For all other numbers connected at our address this problem does not happen. I had complained a couple of months back and they sent me paper printout bill. But, again they have sent their bill by email, that anyway does not open. I HAVE NEVER opted for the email version only. Please get it sorted out at the earliest or I would like to disconnect my phone.
                          I am having the fixed line[protected]. In spite of complaints I did not get the bill for august and september. I paid in advance Rs.415 on 29th
                          July, the amount due as per your counter computer clerk at Arcot Road Show Room. Now after repeated complaints I have received the bill for the period ending 10th August 2012 charging Rs.100 for penalty! I have not so far received the bill for the period ending 10th Seotembver. I request
                          you to send me the printed bill for September and also future bills in time to enable me to pay promptly If this complaint is not attended to,
                          I need to go in for the other service provider. In fact I represented to an Executive at the Arcot Road ShowRoom on 29th July but without any result.

                          The landline is not working while the net is on. I am a user of airtel in Madurai since inception but the service at Chennai is not to my satisfaction.

                          M. GANAPATHYSUBRAMANIAN
                          G2 MALLES ABHINAYA
                          28 CIRCULAR ROAD, KODAMBAKKAM.
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                            getjagdish
                            from Mumbai, Maharashtra
                            Jun 13, 2012
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka

                            My complaints on Airtel 4G.

                            Issue 1: I requested for 4G connection from Airtel website. As executive has come to my place showed me the demo. And I am very happy with the speed.
                            Next day I got a call from Airtel saying that there is no coverage in my area. I was shocked.
                            But when I called and asked the executive who showed me demo, he said that there might be a miscommunication. Later I bought Airtel 4g LTE CPE (wireless) device and got activated within 4 hours.
                            Ofcourse the calls from Airtel didn't stop saying that there is no coverage.

                            I was happily using this for 10 days then I got another issue:

                            Issue 2: My airtel 4g account got suspended. When called to customer care they informed me that it is due incomplete documentation. Though I submitted all the documents initially, I don't know why they disconnected my connection and they asked me to submit my documents in ANY airtel showroom. But remember not all Airtel showrooms accepts documents. Only few showrooms do this.

                            In the showroom I understood that I am facing issues because of the sales executive who has given me the connection. He has not done the documentation properly and missed my documents.

                            Issue 3: Airtel is having many types of customer cares, Airtel Postpaid, Airtel Prepaid, Airtel Technical support, etc.. You need to have clear idea of the issue you are facing and call to the respective all center. If you call a wrong call center and if ask you them to transfer the call to a right call center, they will not do it. They will say that they are transferring call to their manager and they disconnect the call.

                            Issue 4: Airtel Postpaid customer care only provides information but not the resolutions. They are helpful but very rude and don't have any knowledge on their products. Surprisingly one of the executive who talked to me don't know that 4g is available with Airtel.

                            Sales Executive is Niranjan. Do not deal with this guy. He is very polite during the sales and very rude post sales.

                            Finally I don't suggest Airtel 4G as it is expensive (both device and plans) and for the above reasons.

                            I think my issue will not get resolved for next few days.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Another case of pathetic service from Airtel for 4G. The draft of the mail sent to the Airtel agent Lakshmi Enterprise as below

                            ""Dear Mr.Siddaiah Swamy,
                            This is further to the ongoing discussion with you, Ravi Kumar and the staff in your office regarding AirTel 4G that LeCroy India has subscribed. We regret to inform you that even after the necessary documents has been take from us, we have not been provided the service. The case has been summarised as below.

                            Your executive Mr.Ravi Kumar visited out office on 14th May'12 with the necessary documents that was collected back with the appropriate sign and seal. The 4G Dongle was purchased by us on the same day. Receipt #014 Dt. 14.05.2012 against Lakshmi Enterprises for Amount Rs. 7, 999/- Paid vide Cheque# 800718 HDFC Bank, Koramangala, Dt. 14-May'12.

                            We were assured of connectivity the same day. However there was no connectivity provided upto a week. Upon enquiring, we were told that the application was rejected and another set of doc's were taken from our office duly signed with seal.

                            After much pressure we were provided the connectivity by the last week of May'12. That did not last for one week. we found that the connection was temporarily disconnected due to clarification in the doc's provided. Till date there has been no update even after one more doc was provided

                            The purpose for which the connection was required is not needed now. Due to the lax attitude of Airtel, we have taken another service for our company need.

                            We DO NOT want the said non-functioning service. Please note the dongle shall be returned. Kindly refund back the payment made. And please be advised that we shall not pay any bill that would be charged for this service

                            Rgds
                            Anand.R
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                              Vijay Thirugnanam
                              from Bengaluru, Karnataka
                              Jun 12, 2012
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                              Address: Bangalore, Karnataka

                              My broadband stopped working all of a sudden. On contacting Airtel customer service, they suggested that my service modem be replaced. After a week, a person came to replace the service modem. He charged me 400 which includes 150 for his visit. But, he did not configure the modem. He told that another person will come to configure the modem. But no one came for the next two days. After two days, I raised a service request with Airtel to configure the modem. Airtel closed the service request as processed - No one came to fix the problem. On contacting customer service, they gave me tips to reconnect the wires, the OS used, and all kinds of irrelevant tips. The whole experience with Airtel broadband is harassing. I wish I could sue them for the inconvenience caused. After two weeks of complaints, the broadband is still not fixed.

                              AirTel — inconvenience caused by modem

                              i had purchase a broad band from airtel and givel rs 1750 at that time as it was my new connection .
                              i had face lots of difficulty since last month my modom has been changed several times but the company provided me with the old modom i do not konw as i had given money for the new and it is there fault in the modom that it has changes several times. but than also the company refuses to provide with me the new modom
                              as i face lots of difficulty as the modom is not workingso i request the company to give concession in my bill amount but they refuse
                              the proof that the modom has been changes several times are the references no they are
                              42728412
                              42216892
                              42551158
                              now i want that the company should refund my the mony taht i had given at the time of purchase and deactive my all services

                              the connection is with the name of - ratika jain
                              land line no[protected]
                              i dont want to maintane any kind of relationship with airtel in further
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                                jaipurush
                                from Pune, Maharashtra
                                Jun 12, 2012
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                                Address: Chennai, Tamil Nadu

                                Two months back , I opted for an SMS Pack @ Rs.36/= Per Month with M/s.Airtel. I thought of leaving it , once when it expires after a period of 30 days. But, unfortunately M/s.Airtel have automatically renewed the SMS service pack, with out waiting for my acceptance. When I tried to reply on their message , I was not getting connected and hence I left is as such under forced circumstances. Again, this month also , I have received a message for automatic renewal of SMS pack. Fearing, that they (M/s.Airtel) will automatically Debit Rs. 36/= from my balance, I have not topped up for any talk time offer, till date for the last 10 days. All my efforts to reach customer care thro' their Airtel Relationship Centre @ Kodambakkam , have been invain as the hotlines are out of order for most of the days and Airtel Relationship centre staff's are advicing me again and again to apporach thro' hot line only. Net result I could not use my mobile for want of insufficient balance. Please do help me to come out of this situation and ensure that no amount is debited from any customer's account with out getting their approval.
                                Regards,
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                                  latikabagri
                                  from Kolkata, West Bengal
                                  Jun 12, 2012
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                                  Address: Jaipur, Rajasthan

                                  I have taken airtel broadband connection around 2nd week of April'12 , today i.e on12th of June there was no Internet connection since morning, even after the launch of complaint, customer care executive didn't greeted properly, after about 5 to 6 hrs of hustle with executives finally we got to know that there has been deactivation of the service from nowhere. One day before connection was perfect but next day suddenly it was deactivated, and they failed to give any valid reason for the same. And on top of that they were asking to revise the connection with all the payments again or we have to wait for 7 days without Internet so that they can rectify the problem.
                                  But what i don't understand is that if there is no due in bills, and we haven't applied for deactivation then why we have to wait unnecessarily for 7 days without connection ? And why the customer care executive, when failed to give the reason, they simply disconnect the call which is very convenient for them but very difficult for me every time i have to explain the same thing to every new executive.
                                  Customer care are to support the customer and not to harass them.
                                  I really hope something should good really should come out with this complaint.

                                  Latika
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                                    cs_jitesh
                                    from Pune, Maharashtra
                                    Jun 12, 2012
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                                    Address: Thane, Maharashtra

                                    Even after providing my complaint details on phone and getting assurance from him, the problemis still as it is... no imprivement in the services...
                                    Dear Mr. Rakesh Ranga,

                                    I TOTALLY DISAGREE WITH YOU because
                                    What you commented above is totally wrong and misleading comment. After asking my contact details i had provided the same and your company executive contacted me also and assured that my problem will get resolved shortly but no results even after so many days...

                                    You can check internally the fact which i am telling you, if you want
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                                      shankhamukherjee
                                      from Mumbai, Maharashtra
                                      Jun 12, 2012
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                                      Address: Bardhaman, West Bengal

                                      Dear Respected Authority,

                                      I had requested for MNP- port out to Airtel against my mobile no [protected] on 28th May,2012 but the same is not getting done by the Airtel.

                                      Upon repeated attempts on Airtel's helpdesk number and email I have come to know that the Port out request would only be processed after changing to a new post paid plan of Airtel since my current plan is under CUG which could not be processed until switching to a new plan which I have an objection. Despite of everything my request was not processed by Airtel on this ground.

                                      I would like to seek your help in this regard.
                                      Thanks & regards
                                      Shankha Mukherjee
                                      Email: [protected]@yahoo.co.in
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                                        Ujjval Acharya
                                        Jun 12, 2012
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                                        Address: Ahmedabad, Gujarat

                                        Dear Sir,
                                        I have made following two payments of my Airtel bill for the month of March-2012, but I have received credit of one payment only in next bill.

                                        1. Paid through Mchek – INR 1,130.00 ----Credit not received
                                        2. Paid through Credit Card – INR 1,129.83 ----Credit received

                                        In order to claim credit I have submitted all documents as per them requirement at Zodiac Square, SG Highway, Ahmedabad as well as submitted through mail to [protected]@in.airtel.com & tanvi.[protected]@in.airtel.com. I was also continuously follow up with one lady manager on her mobile (No.[protected] but she is saying that she is not working with Airtel. However, she is still associated with Airtel.

                                        They are not giving satisfactory answer of my complaints. I am having all the documents but unable to attached.

                                        Hope this will make some difference to them.

                                        Regards,
                                        Ujjval Acharya
                                        Mobile No. –[protected]
                                        Email :- [protected]@yahoo.co.in
                                        Hi,

                                        I am Using Air tel No Past 8 Months, Suddenly They Blocked my out going SMS, i Raised complain several time but nobody resolved,

                                        I spoke with noodle no also but still not rectified, so this kind of service they are giving.

                                        Regards,
                                        Kalim
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