Airtel Complaints & Reviews

I bought samsung galaxy y (gt-s5360)
from parli (dist,beed) it is givivg 500 mb 3g data for
one manth and free facbook for 12 manth .
but it is not activeted on my airtel sim I called airtal
customar care many times but theydident give me
responce.
same times they refused and same times just gave me reference numbers. but they didnt solve my problem
please help me
thank you
my airtel no is [protected]
and my current contact number is [protected]

Hello Sir,
My number is [protected]... Me ye sim ko pichle 2.5yrs se use kar raha hun par aap k taraf se kuch problem na huaa tha par avi airtel se problem start ho geya he.. Me is number pe April 25th ko 33 ka sms pack dala tha.. 8th May tak service enjoy kar raha tha par 9th ko aur sms na geya Kisi v Airtel number ko.. 9th ko sirf Bsnl ko sms geya par 10th May se kisi ko v sms nehin..Customer care ko nehin lag raha he

Avi sms pack k validity 25th may tak he fir aisa kyun.. Aaj bahut muskil se customer care se phone me bat kiya.. Ek to phone lagta nehin.. Agar lag geya to satisfie answer na milta.. Aaj 1st time phone kiya to wo bole aap k service khatam ho chuka he.. 1 month aaj kal 15din me hota he kya... Airtel wale hume neye path podha rehe hain..

2nd time muskil se phone laga.. 2time hold me rakh k phone kate.. fir aur ek phone se laga to wo bole ki aap k main balance na he.. main balance daliye aur sms bhejiye bedhadak.. Salon Airtel wale mere 5/ kat diye main balance se.. Agar main balance se katna he to sms pack kyun nikale.. Avii to apko phone v na lag rahe..

Me aapko request kar raha hun avi.. plz sms pack activate kariye aur main balance se jo kate hain jald se jald repalce kijiye.. Aisa jald se jald na hua to consumer court ki dwar khatkhatane me jyada der na lagega.. Aapk service jo tha wo avi na he.. Ghatiya Airtel walon sudhor jao.. Customer k sath kheloga to moroge

I recently bought an Airtel 3G data card, the shop keeper it has validity of 20 days, when i activated the data card, it showed a validity of 16 days. i went to the shopkeeper, he said he will talk to his Airtel agent. the agent said sorry for that he can do anything for this, since it has is already issued to me so he cannot take it back. What if Airtel keeps on providing wrong validity details while taking new connection. don't know since when they started this kind of cheat service.

Since there is no response from phone and email correspondence, I am copying the email and the issue here-

I just received a bill of Rs.4500 for my Airtel 3G Internet. My number is [protected], bill number is[protected] and billing period is 26th March to 25th April. My alternate contact for discussing this issue is- [protected]. Please read through the following points-


1. When I purchased the connection, I was told by the executive that I will be given "Free Double Usage" for the first month and would get a discount of Rs.150/month for 6 months. His name was Suresh and his number was [protected]. I paid Rs.999 for the dongle and opted for a plan of Rs.750 (5GB) after mutual agreement on the above conditions.

2. I checked my usage on 19th April, which as you can see in the attachments was 2GB. My last day usage was between 2.5GB-3GB keeping my total download for the month less than 5GB.

3. I had registered a complaint on 31st March related to the 1st point above for which I did not receive any response, not till the mentioned date, not yet.


I have taken proper care that my usage does not exceed the free download limit. I have not got any response for my issue raised more than a month back. The Rs.150 discount has not been given in the bill, and I have also not been given free double usage (10GB) also. I will not be making the payment of this bill until this issue has been resolved and a new bill is generated for the previous month. There has been no exceeded usage, hence the bill should be Rs.750 - Rs.150 (discount as mentioned) = Rs.600 + Taxes. Once you regenerate and send me the new e-bill, I shall make immediate payment online.

My internet has been disconnected before my bill due date because I crossed the credit limit of Rs.1000. Why did you let my bill even exceed that amount! And how can you disconnect it before the due date of payment!

My Airtel DTH customer ID [protected] was paid Rs.5990 through credit card transaction ID 19427842 on 12-April-2012. The agent from Airtel Preeti promised to deliver DTH installation with HD Recorder in two weeks time. After more than two weeks passed, I started inquiring Airtel. Recently I have been calling them 5 times a day. I am given a standard response that the installation department will call me in 10 minutes, which I never received a call. I know there have been poor supply of HD Recorder. However, the attitude by Airtel by providing a date for installation is very irritating. Have written emails to Airtel and the call centre supervisor but no response even after a reminder. Avoid Airtel DTH like plague. Subramaniam from Bangalore.

1. For the past few days an amount of 10 paise or sometimes more is being deducted many times in a day. I have tried to speak to customer care but everytime they either put me on hold or cut the call. I have complained thrice to AIRTEL (online) and the complaint numbers are- PR[protected] , PR[protected], PR[protected].
2. Once they told me that this money is being deducted for GPRS services, whereas I have told them that I have subscribed for Blackberry messenger services ( Rs 129/- package), and I am not using the phone for surfing the net, therefore deducting the money for GPRS services is not valid. They have not clarified the matter.
3. Now I want to lodge a complaint against AIRTEL for unnecessary deduction of money and poor customer services.
4. For your necessary action please.

It is very disgusting to say that , the Airtel service is the worst service i have ever experienced. I had initiated a request to mobile number portability. The executive said me that as soon as the other network sim gets deactivated airtel sim will get activated. But its been 10 days and still my Airtel sim is not activated. The number is my official number and its just a pain to be in this situation. Now i have got a new sim and keep telling everybody that this is my new number. I do not have any idea on what is happening with my request. Is this the respect Airtel shows to their customer???

My mobile no.is[protected], my complain no. is765451 dated May 04, 2012 regarding Internet package of Rs.98 for 4 Weeks which recharged on April 28, 2012. But activated from May 01, 2012 and surfing charges is also less from my a/c continuously, I contacted several time through customer care (198) but not given proper response..Pl. solve my problem.

this is dr jameer kamate,
i had taken a recharge voucher of rs-30 for my airtel card, but when i typed the pin as stated in the card, it said that the recharge pin is invalid, i tried it couple of times but all was in vain.
the pin no was[protected].
i am really sorry to say that airtel services are becoming bad to worst

Hello,

My Mobile no. [protected], the monthly sms pack for std & local sms's has been actiavted by Airtel automatically on 29th April 2012, for which i was charged Rs 95 but, it has been more 10 days i am not been able to send the sms at discounted rates and the regular sms charges have been deducted from by balance.

I have been calling to the airtel customer service for which they charge the customer and speak with them regarding the same but they don't respond to it and say that your problem will be sorted out, it has been almost 10 days i havn't recd. any response to my problem.

I want my sms packed to be reactivated once again as on today.

Thank u

sir,my my landline no.[protected] telephone handset not working oct.2011 timetotime compliant ccno.121or198 bellow compliant no.9447334 dt.28/11/11 c.no.10150594 dt.11/01/12 c.bno.11296392 dt.06/02/12 c.no.11990438 dt.21/2/12 not response my compliant or not change my telephone handset

To
The Head officer of Airtel
Sir/Madam,
Myself Nilesh Kalamkar and my mobile no is [protected](Prepaid connection). I am using this mobile from past 4 years, my all outgoing and incoming services are stopped. Whenever I called from the same number there is one recorded message says that I did not submitted necessary documents to the Airtel. I understand it is mandatory from the Government of India but as per my knowledge I had submitted all necessary documents when I bought this connection. I also underwent cross checking of these documents before couple of years.

At least they should have to informed me before stopping my connection.

There is already 180 Rs balance and i don't want to change the service from Prepaid to Postpaid I request you please resume my services or let me know what are the further action/escalation that i need to do for resuming the services.

Your obidently
Nilesh Kalamkar
[protected]

Ihave recharged mobile no [protected] withrRs 100/ through paytm.com. order no97155244/37155198 on 09/05/12 but it has not charged and I want that my money will transfer to my bank account. also want confirmation massage to my contact no or e mail id my money 200 rs has been added into paytm cash balance for paytm order no 37155091 and 37154849 and how to i can take back to my a/c or recharge in my mobile no [protected] tel me the solution as oon as possible

Dear Sir,

I am Ariel customer from last 7 years and recently moved to mumbai 2 months back and i have again selected Airtel as my cellular network as i was very happy with the service. I had no issue with Ariel till my last bill. But this month i have got bill for my postpaid no [protected] (Its my new no for Mumbai) is 4709.15 and when i saw the bill they have charged more than 4000 for the GPRS usage when i had taken connection that time i have clearly asked to enable 2G plan on my no which is 98 rupees per month. And i use to visit my data usage in my mobile and when i got my bill i checked it was just 550 mb around. And i called your customer care they told we have not activated 2G plan on your no we have given 200 MB complementary plan on your no for free and u have exceeded 200 mb so we have charge 10 paisa per 10 kb so you have to pay the amount. 12-15 days before my outgoing got barred saying that your credit limit is over again i called customer care they told you need to pay 2050 rupees to start your out going calls and when i asked they told we cannot tell why your usage is high just pay that after bill generation we will credit the amount to your account. I have not got any call from Airtel after taking connection as welcome call to explain the bill plan. I have written the complain to Mumbai nodal officer and they are not ready to reverse the amount. .Now they are Harassing me Please do the needful.

Regards,

Ravi

firstly,they deactivated my sim for some lame reason
secondly, if you are airtel subscriber be ready to get your balance deducted for no reason and if you honestly recharge then you will not be able to use it.
thirdly,if you recharge from there main website for any of their services your balance will be deducted but your airtel account will not be credited.

add to that there illiterate airtel relationship centres who dont know about the products there company offers.

Airtel is not the company it used to be,seriously pissed of with you.

unsubscribe desi tashan

De activate Desi Tashan

Dear Sir.

I have been subscribed tashan and weekly subscription portal by mistake Please unsubscribe Desi Tashan and weekly subscription services from my mobile no [protected]. i have dedected many time from my number [protected]. I every week time My 20 ,20 Rs.means 40/- RS. PER has been cut from my amount.

Thanks& Regards
SUNIL DHOBALE
Mob. [protected]

I have submitted an application to Bharati Airtel Limited agent exclusively for Rashtriya Ispat Nigam Limited/Visakhapatnam Steel Plant, Visakhapatnam (Sri Mahesh, his Mobile No.[protected]) to change airtel connection from corporate connection (Rashtriya Ispat Nigam Limited/Visakhapatnam Steel Plant) to my personal connection and also I opted plan change (rent Rs.199/-) in the 1st week of April, 2012, since I was retired from Rashtriya Ispat Nigam Limited/Visakhapatnam Steel Plant w.e.f. 31st March, 2012. So far the connection has not changed to my personal and my mobile [protected] connection also not changed to the opted plan (rent Rs.199/-). Sri Mahesh is not lefting his mobile ([protected]) even tried to speak with him several times. This you can find from my mobile calls. He is recklessly treating me. Summary of my complaint: 1. My mobile may kindly chage from corporate connection to personal. 2. My mobile connection shall change to opted one (rent Rs.199/-).

I had taken a unlimited SMS Pack for Rs. 99/- from Bharti Airtel Limited, Mumbai. It was told that it had a limit of 6000 SMS post which the SMS facility would be blocked, which is fair enough.

Bharti blocked my facility in April'12, for going above 6000 SMS, to my surprise however the bill for that month also contained SMS charges for SMSs that were exceeded by 200 per day.

I referred to their Appellate authority the notification from TRAI (reference: TRAI Notification F.No.341-3.2011-CA (QoS)), where it is explicitly mentioned that Pt 3.
"3. And whereas clause (k) of sub-regulation (2) of regulation 20 of the regulations provides that no Access Provider shall provide to any person, other than a telemarketer registered with the Authority, any tariff plan or SMS package in any form such as special recharge voucher, student pack, seasonal pack etc. permitting sending of more than one hundred SMS per day per SIM except on ‘blackout days’ and additional days as may be specified by the Authority by direction issued from time to time and all such SMS packages already provided to any such person shall not be renewed after their expiry;"- Only Exception being to telemarketers registered.

The appellate authority responded back saying, TRAI has directed in their notification dated Nov 1'2011, that this is not for postpaid subscribers and they are unable to share the notification with me. I cant understand, if TRAI notifications are public document, why cant they show me a rule which says the same.

I have also written to the Greivance dept of Government of India, awaiting their response.

Help me, if can !! Thanks.

Hi,

On 29th of April i converted my prepaid Sim to postpaid after i got call from some airtel guy, he said i ll be getting 500 MB of data usage free for every month,& only because of this reason i converted my sim to postpaid. Now after getting converted ,they telling me i ll get only 200 MB of data usage free that to only for one month.If i complaint them they tell we are sorry for this , we cant do anything & all.& now i should use this connection for 3 months it seems,I want to sue Airtel for this, they forcefully making me use their connection by telling false plans .Please take action ASAP.

[protected] this the no of the airtel office from which i took connection.

Dear Sir / Madam,
This is Narendran S V and my mobile no - [protected] . 'm a loyal customer for Airtel . I'm utilizing this accommodation for proximately 5 years.For the past one week i did'nt acquire the network coverage in my locality. I have dialed the customer care number - 198 but they did not respond me felicitously for the first time they hung the phone like anything, for the second time they made me wait for a longer time but then no one answered the call. With frustration 'm going to change the net work.

Then one more thing is that once i bought a recharge coupon of Rs.50/- lamentably it got wet due to that few numbers were expunged. Immediately i called the customer care number and i asked them to reveal the 16 digit no for that i have asked to trace that 16 digit number with the help of serial no or whatever its above that scratch pad. The only replication i got from the customer care is that we can not give the 16 digit number if you want to top up your mobile means you are obliged to buy a new card. Through that way i have lost Rs.50/-. Its not possible for everyone to keep the recharge coupon card safely there are a chances where we miss them. The money which we lose becomes a profit for the company and its the one way of cheating the public.