Airtel Complaints & Reviews

Dear Sir,

I am a consumer of Airtel Broadband and recently my DSL modem started to malfunction. I immediately reported this to customer care. The customer care refused to take the complaint and informed me that DSL modem is my responsibility and I have to buy a replacement from their designated service centers. The price for DSL modem would be Rs. 800/-.

When I bought the connection, I paid Rs.800/- for installation and all the equipment supplied by Airtel broadband was covered in it. At the time of installation it was committed to me that modem and all the equipments are entirely responsibility of Airtel till the time I continue using the connection.

However, now Airtel is refusing to replace the modem by stating the excuse of change in company policy. As I made purchase before the new policy, so my equipment is covered under old policy and it should be replaced immediately by Airtel broadband.

Please do the needful to resolve my complaint at the earliest.

Regards,
Vipin Gupta
Airtel No.[protected]
Airtel A/c No. 16244751
Mob No. [protected]

Dear Sir,

I have a corporate mobile connection vide mobile no.[protected] in the name of Afimac Associates Pvt Ltd. I am using this no for last 10 Years. i had taken a GPRS plan Rs.99/-per month unlimited.

On 5th January 2012, I called Airtel customer service and spoke to Mr Sikander, their executive for 3G GPRS charges and asked to activate 3G GPRS on my mobile. I asked him if i want to discontinue 3G GPRS services, will i be able to get the same services Rs.99/-per month GPRS activated again on my no and he assured me that it will be done if you do not want to continue 3G GPRS.

On 6th Januay 2012 I called Airtel customer service and asked to deactivate 3G GPRS and re-activate my GPRS Rs.99/-per month unlimited. but they said i can not do anything over the phone since this is a corporate connection. Then i told him that 3G GPRS has been activated over the phone, the executive replied that this was a mistake from airtle side and requested me to write the email.

I sent an email to do so, but they replied (pasted below) that now the service of Rs.99/- per month unlimited GPRS has been discontinued from their side.

I request you to please help me in this regard as it is totally unjustified.



----- Original Message -----
From: [protected]@in.airtel.com
Date: Saturday, January 7, 2012 4:24 pm
Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|]
To: [protected]@vsnl.com

> Dear Rakesh Chauhan,
>
> Ref: Email dated[protected], requesting for activation of GPRS
> service on your airtel mobile number [protected].
>
> Thank you for your mail to Bharti airtel. We are delighted to know
> of your intent to avail our services and welcome the opportunity
> to assist you.
>
> We completely comprehend your viewpoint and sincerely apologize
> for any difficulty caused to you by our Customer service department.
>
> We regret to inform you that the GPRS 99(unlimited) plan had
> already withdrawn. However, We would like to inform you that
> airtel offers the following plans in Mobile Office service (GPRS):
>
> 1) Mobile office at free of cost:
>
> Monthly rental ¿ Nil (prorate)
> Free usage ¿ no free usage
> Browsing Charges - 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to download.
>
> 2) Mobile office 198 plan:
>
> Monthly rental ¿ Rs. 198/- (prorate)
> Free usage :2GB free usage
> Additional browsing Charges ¿ 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to
> download.
>
> 3) Mobile office 249 plan:
>
> Monthly rental ¿ Rs. 249/- (prorate)
> Free usage :4GB free usage
> Additional browsing Charges ¿ 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to download.
>
> 4) Mobile office 300 plan:
>
> Monthly rental ¿ Rs. 300/- (prorate)
> Free usage :5GB free usage
> Additional browsing Charges ¿ 10 paise / 10 KB
> "Download Charges- Applicable as per the content you wish to download.
>
> 5) Mobile office 499 plan:
>
> Monthly rental ¿ Rs. 499/- (prorate)
> Free usage :Unlimited GPRS free
> "Download Charges- Applicable as per the content you wish to download.
>
> Should you require any further assistance in saving the settings
> on your handset, you may contact our 24x7 helpline at 12118
> (Chargeable at 50 paisa for 3 minutes). While calling from other
> service providers, please dial [protected] (Chargeable as per the
> respective network charges).
>
> Through this service you may connect your handset via Bluetooth,
> Infrared or Data cable to any PC or Laptop and browse the internet
> sites.
>
> We request you to revert us with the plan name to be activated for
> your mobile number.
>
> We would also like to let you know about the option of activating
> or deactivating Mobile Office service on your Airtel Mobile by
> following the simple steps below:
>
> o To Activate - type INTERNET and send it to 121 (Toll Free)
>
> o To Deactivate - type DNET and send it to 121 (Toll Free)
>
> The service will be activated/ deactivated within 4 hours of
> receiving the request.
>
> We hope that we have been able to assist you suitably.
>
> Please do to write in for any further assistance.
>
>
>
> Yours Sincerely,
> Amjad khan
> Customer Care
> Bharti Airtel Limited
>
>
> Your response will help us to enhance your experience with Airtel.
> Please click on the link below & provide us your valuable feedback
> on this interaction
> Click here to provide feedback
> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D23553BC2667...⇄ 1419CFD1F67A1E02A6CACD0375AB6DD2466AAEF1C7F80&refno=Qrc[protected]
>
>
>
>[protected]Original Message[protected]
> From: [protected]@vsnl.com
> To: [protected]@in.airtel.com
> Cc: [protected]@afimac-india.com
> Sent: 07/01/2012 03:04:54 PM
> Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|]
>
> Dear Sir,
>
> Thanking you for your email.
>
> You will have to activate the GPRS Rs.99/- per month unlimited as
> it was asked
> from your executive Mr Sikander when i got the 3G GPRS Activated
> on my mobile
> if i can re-install the same services Rs.99/- per month unlimited
> GPRS on my
> mobile and once he confirmed then only i got the GPRS Activated.
>
> Now it is not falt from our side and you will have to activate the
> Rs.99/- per
> month unlimited GPRS since it is a corporate conncetion and we
> have more then
> 20 connections with Airtel.
>
> I also want to lodge an complaint once your policy, you do not
> activate/deactivate any services for corporate connection over the
> phone why
> did you deactivate my GPRS Services over the phone.
>
> Please confirm asap.
>
> Thanking you.
>
> With Kind Regards,
>
> Rakesh Chauhan
> [protected]
>
> ----- Original Message -----
> From: [protected]@in.airtel.com
> Date: Saturday, January 7, 2012 8:49 am
> Subject: Re: MOBILE NO.[protected] [|BAL|Qrc[protected]|]
> To: [protected]@vsnl.com
>
> > Dear Rakesh Chauhan,
> >
> > Ref: Email dated[protected], requesting for deactivation of 3G
> > service and activation of GPRS 99 plan on your airtel mobile
> > number [protected].
> >
> > Thank you for your mail to airtel and the opportunity to assist
> > you.
> >
> > We understand that you have requested for the deactivation of 3G
> > service on your airtel mobile number [protected].
> >
> > We have registered your request for deactivation of 3G service
> on
> >[protected]. The service will be deactivated within 4 hours.
> >
> > You will receive a confirmation SMS upon deactivation. You will
> be
> > charged the monthly rental of Rs. 200/- on prorate basis as per
> > the billing cycle.
> >
> > Should you require any further online assistance, you may
> contact
> > our 24x7 helpline at 12134 (Chargeable at 50 paisa for 3
> minutes)
> > from any alternate airtel number. While calling from other
> service
> > providers, please dial [protected] (Chargeable as per the
> > respective network charges).
> >
> > We regret to inform you that, we are unable to cater your
> request
> > for activation of GPRS 99 unlimited plan, as per the new update
> > the GPRS 99 plan is unavailable. We understand that, you were in
> > GPRS 99 unlimited plan but as of now we are unable to provide
> the
> > same.
> >
> > As an organization that takes pleasure in customer satisfaction.
> > We take this interaction as our prized privileged and sincerely
> > apologize for not being able to meet your requirement at this
> > point in time.
> >
> > Please do write in for any further assistance.
> >
> >
> >
> > Yours Sincerely,
> > Vijay L
> > Customer Care
> > Bharti Airtel Limited
> >

Dear Sir/mam

Sub:- Detect 95 Rs in my account & no clarification given to me.

I am a user of airtel prepaid service my mobile no is [protected], on 1st jan 2012 i have receive a msg from airtel is "Airtel gives to 45Mb data plan for 7 days u can check your data balance at *123*10#" . I am check this service an use on 3rd and 4th jan i have not charge any amount still iam pending 29 mb data on 6th jan check by this service 123*10#" .So iam use net surfing on 6th jan but that day have charge for 95 Rs . I am register a complaint to airtel costumer care but customer care says u have not subscribe for any plan.

Please look-up in this matter

Thanks & regards

Ravikant
mb- [protected]

Hello,

I am using a Airtel Prepaid No. [protected]. A service name MO like activated on this no before some days ago without my information. I received two SMS back to back from AIRTEL on date 6/1/2012 (You have been renewed for Symbian Application subscription service from Airtel. You have been charged Rs. 5.0).
I just called to Airtel customer care for asking about this and also request to remove this service from my No. They give me an request reference no CBDM[protected] and said services has been removed.

Next day date 7/1/2011 again i received same SMS from Airtel (You have been renewed for Symbian Application subscription service from Airtel. You have been charged Rs. 5.0).

I again called to Airtel customer care for asking about this, they said services is still running on my No. They give me another request reference no ROVAD[protected] and said services will be remove.

I am very much seek you AIRTEL guys. Please removed this service ASAP.

Sir,

I have registered for DND services. But I often getting these messages from the number [protected] regarding courses. I request you to take necessary action to stop those messages.

Dear sir,

Here comes my PF details HR/GGN/10693/25505 is my PF account number and which have be sent by the company on behalf of me on February 2010.I have been worked in M/S Bharti airtel services Ltd for more than 2 years.

After my relieve from the company i sent my PF claim form to my HR an he has forwarded to the respective PF office for the further process. But from that date still now there is no status of the claim and the claim not received till.

Need your intervention in this for getting the claim without delay.

Kindly do the needful.

To,
Sunil Mittal (CEO BHARTI AIRTEL)

Sir my name is mahendra bohra and my mobile no. is [protected].i am a prepaid customer of yor company from last 8 months. Why bharti airtel deduct my 100 rs. now i am going to change my service provider by mobile portabilit
in the morning[protected] i recharge my mobile by 120.and when i check my balance at same evening it showing me 0.00.
i am very angry with this behavior. called on 198 more than 50 times but call is getting disconnected all the times.

Please look into this matter and kindly revert me back ASAP.

THANKS,

MAHENDRA

I have been charged 99 RS four times a total of Rs. 396 for java content I haven't downloaded. For the past one month my blackberry services aren't working as well, the customer service has been nothing but notoriously unhelpful.
Kindly look into the matter.

To the CEO Airtel (Landline services) hope I can reach you

Dear Sirs,
I would like to bring to your notice the gross lapse in customer satisfaction by the team at Airtel (Bangalore).
I had requested the change of my landline to my wifes name on 24th August 2011, on constant follow up I was told that the center had misplaced my original submitted documents and I was requested to do so again which was done on 13th Oct ( a months delay as the request to change was not even logged in).

The shifting to my wifes name has only happaned in the month of December.

When the request to change was made there were no dues on my head, and hence the customer service representative did accept my request.
From the month of Oct I was harassed daily by the collection team for bill payment which I eventually did on a confirmed mail from Airtel Appealette that the previous bills generated would be in my wifes name, based on that confirmation I made a payment for 2 months. With late fees included)
The phone was still not shifted to my wifes name (the reason for changing the phone to my wifes name was to claim reimbursement from the company)
Now the company wants me to make the balance payment for no fault of mine and in principle they have accepted that it was a mistake of Airtel.

I fail to understand what does airtel mean by customer satisfaction and I find the team to be a bunch of incompetent people.


I have been following up religiously with the appellate to (which I dont have any more trust in), they also delayed this by a month more, so technically I have lost a claim of 3 months (amounting to 4500).

All I request is top speak to a senior person in Airtel Bangalore who can take a decision before I approach the consumer court.

Regards
Milind Naik
[protected]

My mobile number is [protected].
I had been given an offer by airtel when i sent an sms to 1909 for MNP and the referrence number for that is CMBNR[protected].I called up airtel several times and the executives always kept me in hold and then hung up the calls.Last time i called them today i.e.06/01/2012 and i call was transferred to senior authority.The official person told me that they don't have such records for my number.I told them the number also from which i got calls several times for the offer.
What is this service?
I have wasted a lot of time also fighting for the same.who is gonna pay for it?

I booked my AIRTEL digital TV connection on 23rd DEC 2011 through online. I paid my money on 23 rd itself. While booking they informed they installation would be done in 48 hrs. But till now I get no response.

I called and dropped e-mail to customer care. Each time they say you would get a call in another 2 hrs or ½ an hour. But I never get any calls. Whenever I call them they say that SETUP BOX is not available and we will get back. But they never call. I am still waiting for the installation to be performed.
My customer ID is [protected] and ORDER ID 956549.

Hi, I am Pronab Kahali, applied for new Airtel broadband connection (2 mbps plan) on 30th december, the airtel guy promised me it will be done within 3 days, so I applied for it (Form No. - 452262) and pay 1000 as 1st month rental. But it is not connected even after 7 days, when I call that guy after 3 days, he said that the DP is full near my house so they are going to install another DP near my house and it will be done in 2 days. But till now I didnt get the connection. Please look into this matter.

I had an AIRTEL Landline and Broadband connection (Account #[protected] which was surrendered / terminated on July 05th, 2011. I received an acknowledgement from the AIRTEL office on Bannerghatta Road confirming return of the Modem. Since July 2011, I have been unsuccessfully pursuing AIRTEL for refund of my Security Deposit.

I have, personally, visited the AIRTEL office (Bannerghatta Road) several times and the staff (Landline desk) have been extremely unfriendly, rude and non-co-operative. AIRTEL does not even provide a chair for Customers to sit and speak to the Customer Care Executives. We have to stand and speak!!

I wish to file a complaint against AIRTEL for recovery of my Security Deposit along with Interest for 6 months and damages for grave hardship, mental agony and inconvenience caused to me; including huge amount of my time and money spent on commuting to this AIRTEL office, writing emails, trying to access the AIRTEL Complaint numbers. All to no avail!

I have even sent several emails to the Nodal Officers and Apellate Authority at AIRTEL and tried reaching them on 4111 5338 and 4111 5201. All you get is some stupid meaningless, senseless IVR System.

Will someone help me or guide me to file a case against AIRTEL?

Thank you,

Abraham K George
[protected]@hotmail.com
[protected]

This is regarding my frustrating experience with airtel in transferring a corporate connection at my home, to my personal name. Here is the sequence of events. Phone number:[protected]
1. Initiated an ownership change from company to personal when I quit in July 2011 - executed Dec 31, 2011, after 7 applications, document proofs, innumerable phone pursuits.
2. With ownership name change, they changed address of the existing line to an unknown address and our line went dead as of Dec 31 and the phone stopped working!
3. Repeated calls to fix the dead line but no solution in sight as Airtel is clueless.
4. With ownership change from corporate to individual user, it was expected the line would be considered under "residential" category, but it continues to remain in business segment and Airtel says they cannot change the classification to residential. The reason for this is that they get to charge me an exorbitant Rs. 4000 + tax for my broadband while residential plan would only be 1/4th of that.
5. The latest bill has Rs 300 as shifting charges, from which time the line is in-operational!
6. In frustration, we requested for cancellation of the line, the same also went unheeded multiple times and finally it is registered as a service request on Jan 6 and they will get back by Feb 7!!!
Tired of Airtel's customer service or the complete lack of it. I want my phone line cancelled immediately!
-Shanti (shanti dot subbaraman at yahoo dot com)

Dear Sir,
I M NOT GETTIENG AIRTEL 3G FULL COVERAGE IN MY ROOM. HELP ME.

NOTE- I[censored] WANT TO CONATACT ME THEN CALL ME

my name is rajat and i am customer of digital tv airtel. my customer id no. is [protected] its in the name of rajat singh. i recharged my account on 8th of october 2011 for of 3 months under a scheme but they hav disconnected my connection before 3 months on january the 3rd, and when i called to customer care they tried to rubbish it by narrating a story that i had requested a Ngc HD (which i never did) for which my money (1.50rs per day) was diducted from my account . this type of incident is happening for the second time. i want airtel to settel this.

my landline phone is out of order since last 15 days and I have complaint several times but I am not getting proper response.Copiies of mails are attached.From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Subject: FW: regarding telephone not working for your airtel number [protected].
Date: Thu, 5 Jan 2012 18:48:18 +0530

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IVth Reminder

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Subject: FW: regarding telephone not working for your airtel number [protected].
Date: Wed, 4 Jan 2012 11:19:10 +0530

.ExternalClass .ecxhmmessage P {padding:0px;} .ExternalClass body.ecxhmmessage {font-size:10pt;font-family:Tahoma;}
My contact no.[protected]

Nanik Bajaj



URGENT

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Date: Tue, 3 Jan 2012 16:52:40 +0000
Subject: RE: regarding telephone not working for your airtel number [protected].

What is NDNC ,we don,t no please arrange to activate myphone. Secondly I had tried several times to contact customer care but your procedure is too typical. First dial this, second dial this , and ultimate it is very difficult to complaint on phone. I had send hard copy of my complaint at your Ratlam kothi office Indore but they are not received complaints . please guide to me what to do other wise i will be forced to take some unwanted steps.

Sent frowm my Nokia phone



-----Original Message-----
From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Sent: 1/3/2012 3:02:00 PM
To: [protected]@hotmail.com
Subject: regarding telephone not working for your airtel number [protected].
Dear Customer,
Ref: Email dated[protected], regarding telephone not working for your airtel number [protected].
Thank you for writing to airtel and the opportunity to assist you.
We would like to inform you that currently your services are disconnected due to NDNC Violation.
Further, we would like to inform that your request regarding reactivation of connection has been registered with us with the reference number 9769518 and the same will be addressed by 11-JAN-2012 11:30 AM.
We hope that we have been able to assist you suitably. Please do write in for any further assistance.

warm regards,
Sudhindra Hulekal
customer care executive
bharti airtel limited.

The service offered by Airtel DTH is pathetic. The set-top-box that was installed restarts in every 5-10 min displaying a message saying "Trying to download new software" and finally a message saying :"Unable to download software".

When i raised the complaint regarding the same, their service engineer visited my house (around 10 days ago) and said that STB needs to be replaced. He said he will bring it on next day. But that guy did not turn-up till date.

After repeatedly raising complaints by calling Airtel DTH customer care regarding my set top box issues for the past 15 days i get no help them in resolving the issue.

My customer ID : [protected]. Could you please do the needful to take required action against Airtel DTH

Sir/Madam,
I am using airtel 3g services from a long time and i was getting a fairly good speed of about 2.5 to 3mps. But from a month or so, the speed has decreased to 70kbps. I have given complaints several times on your customer care number i.e. 121, 12134, 154 and also i have visited the Airtel Relationship Center, High Court Road Branch, but i did not get any support from them. Your executives on the customer care helplines are very ignoring, they jus keep the call on hold or either tranfer it somwhere where no one picks it up. I am very dissapointed by your response and am forced to file a complaint here. So, i request you to take a look in to this matter and do the needful.

Thanking you,
Mayank Agarwal,
[protected].

Hello
My mobile number is of karnataka of airtel which is postpaid. I am in roaming in UP west since Nov. 2011 But since 23 rd Dec 2011 my sim is detecting operator when ever i select mannual but when i select airtel or any of it says NO ACCESS . Since then i am following Karnataka Customer care they are not giving me solution as they says that the services are very well working from our end and without my confirmation they them selves close the complaints. and i always wait for there reply .
For issue atleast 5 times since 25 th dec 2011 registered the complaint i have all the numbers. But witchout my confirmation they closed it. and i am waiting that when my issue will be solved .
My last complaint i made on 29th dec 2011 and complaint No. is 41315108 .I have a mail that contains that my issue will be solved till 2nd of jan 2012. But til date no reply . I called them by 4 pm they sai that they closed it
Whats going on my sim is not having access on any of network and they are saying every thing is ok from there end ..

Kindly guide me what can be done
If required i can avail the copies of all mail conversation i did