Airtel Complaints & Reviews

Surrender of connection

Respected Sir,
This is to inform you, that I would like to surrender my post-paid connection as my service has been transferred to Jammu & Kashmir.

Therefore, its my earnest request to you please do the needful as earliest. The details of my connection are as follows:
Name: Major Rohit Sinha.
Airtel No: [protected]

Yours truly,
Major Rohit Sinha.
Present Contact No:+91-[protected]

HI, I had applied for the broadband connection of the Airtel at my place 92F, 3rd Floor, Munirka 110067, New Delhi. For which the company sent their representatives at my place on 28th of August 2009 and collected a cash amount of Rs. 1000 and gave me the slip.He Promised me the connection within 2 days.I kept waiting unless i gave a call at their costomer support center, only to get a promise that the process is going on and they will install the broadband connection by 11 AM next day.This process took long and it became habit to give me time and fail to respond till that date.After 5th of September 2009, i enquired just to know that connection at my place is not possible due to some technical reasons.I asked why this information was not given to me from their side, but they had no satifactory answers.I logged a complain with their call center and they assured me that action will be taken, but it was also a false thing as their previous statements.Now they are refusing to return my money, and telling me that because of TRAI rules they can hold my money for 45 days, and i will be getting a refund only after this period of time.
I just want to ask the fairness of the rules like this where the service provider takes money, does not provide any kind of service and hold the money without any reason for long period.What action can be taken to prevent this kind of harrasment?

Sir,
I have been receiving messages from the site http://gclub.in since last two months "Thanks for using (Subcriptions, TextBasedServices) subscription service on Airtel WAP.You've been charged Rs.**. Enjoy http://gclub.in". Everytime I receive this message my phone credit balnce gets reduced by Rs.5,10 or 20 variably. i have tried several times to unsubscribe this service by conatacting the Airtel Customer Care service but in vain. they give false assurances and the same problem persits.
i am really disgusted with this . Please help me unsubscribe this service.

MY number is [protected] .

Hi

I Vipul Rangani having an Campas Airtel Prepaid Card No [protected] ,my outgoing call charges under campas scheam is 0.10 paise for my campass member but Airtel is deducting 0.40 paise for my outgoing call charges .

I have loged camplain to customer care by calling 121 for more than 15 times but still my problem has not being solved .

Therefore i request you to please look in to this matter urgently and take some immediate action.

I am Augustin Victor from chennai. I applied for Airtel broadband connection on 28th Aug 09 with [SEF No. CH 929095], through Anna nagar Airtel office. Handed over the application to the Airtel executive Mr. Murali, ph. no - [protected]
and a Cheque for Rs.1000 and cleared from my Account.
After that I got the Verification call from Airtel on 5th September and he told that I would get the connection within 48 hrs.
8 days were passed, Still I have not got any connection from Airtel.
I called the representative many times, he is not even picking up the call.
I logged a complaint in customer service with Ref. No.: 24263974.
Already myself and my wife are using Airtel postpaid mobile connections.
But its a strange experience from Airtel. I lost my confidence with Airtel.
Now I am really frustrated and fed up.

Without my permission Airtel cut my postpaid amount se 1500 extra addwance pay and kafee gaali gelouj ki.this no 4 year 12 month old
shagun bahel
[protected] my airtel number
mo sunghri pilibhir house no 904
[protected]

I am sick and tired of deleting spam (offer's) from Airtel on a daily basis.. I just don't want my inbox getting full of your trash sms offers. What should I do if my own service provider is doing such illegal acts?
And now they have also started deducting money for those sms. I mean this is just rubbish. Please stop that SMS OFFER service immediately, And if it is possible then I will also not hesitate to drag you guys into the court. Because I never subscribed for any SMS service and I never asked anyone to send me SMS offers etc.etc.
Just because you are the service provider doesn't gives you the power to treat your customers like this.

Thanks
Dewesh Singh
[protected]

Dear Sir,

First of all when calling customer care they direct us to *121# for detail. On 4/9/2009 I enquired about bonus card recharge they suggest us to recharge with 65 for a year and A2A first Call will be charged 1/- for 2 min. and after that .40 p per min. A2O first call will be charged 1/- for 2 Min and after it, it will be .60 p and STD first call 2 min @ 1.50 after it .75p per min. and you will get 100 sms free per day. But there was not mentioned that 2 sms will be charged @ 1/- and then I will get the free sms. This is simple cheating. What is the procedure to stop this service

Hi I have a mobile number [protected] I am using is only for monthly plan wireless net connection(Mobile Office). 40.46 Rs. balance was in my account but I have received a message "Thanks for downloading JavaGame from Airtel Live WAP Service. You've been charged Rs. 40. Enjoy http://gclub.in" from 64611040.

Actually I have not download any type of game through Airtel Live WAP service.
I want the answer ??????? Return my 40 Rs. please please please ...
Also I don't want to buy "Sorry" "Not Possible" etc by my 40 Rs.

I am a prepaid Airtel customer with number [protected] from Bhubaneswar INDIA
every month I get the following message
your subscription for bollywood Fusion will get renewed in next two days, to unsubscribe go to (http;//203.200.118.92/airn/subs/unsb.aspx)from 55678 and

in next two days i get message from 54321 stating you've been renewed for bollywood Fusion subscription service on airtel WAP . you've been charged rs 15. and the money is deducted
whereas i have never subscribed to this
please do needful to unsubscribe me and take stern action against the above poeople to avoid troubling the subscribers

I had registerd complaints with airtel for call drops on road near 200ft road thoraipakkam - outside ETL Chennai1 - SEZ in may-jun.

I am facing similar call drops now even in my house ( located very near to crowded vijayanagar junction), "Emergency calls only" or no signal scenarios exists most of the time. I have even bought a new phone thinking that this might be an instrument problem. and looks like i have wasted my money and the same problem exists with the new phone also. i have registered complaints regarding the same with airtel in end of ju

My landline no. in Delhi, recd. an exorbitant bill of Rs. 3000+, while I usually get around Rs.[protected].

I emailed to Airtel to:
1. changeover my plan to lower one immediately. I checked the plan options from their website. Later I got a reply that, that specific plan did not exist.
I then suggested another plan. When I opted for that plan, they dilly-dallied for 7 days, and have now called to say they will change it in another 48 hours. THUS THEY MADE SURE THAT THEY WILLFLEECE ME FOR ADDITIONAL 10 DAYS.

2. I asked them to looked in to the high bill amount. On this they never reverted; but made sure to call me to remind me to pay the bill.

they always call up subscribers about upgrades - but never inform about newer/friendlier plans.

I am unnecessarily getting Cricket Alerts from Number[protected] though I have not subscribed for this service. Moreover my balance is getting deducted for this service. If these people wud have been in front of me I wud have spanked them.
Please look into the matter.... My mobile No is [protected]

I have not subscribed for the "Thoughts for the day" & "Love Tip" from 290603. I have started getting daily messages with the topic from the number above said Number. No response from Airtel after lodging Complent on 121. Please block SMS's from number 290603. and arrenge to refund/credit Rs.3/- per SMS's so far received with immediate effect.

http://125.21.241.88/mms.
how to retrieve http://125.21.241.88/mms. with login and password that are provided to me?

Dear Sir,
My name is vishup gupta, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from august to till this date.i am ready to pay applicable charges.please can you send through by my e-mail vishup.[protected]@gmail.com
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you

i have been using airtel for the last 3 to 4 yrs and always thought airtel to be the best despite their high tariff rates on calls.unfortunately,i am compelled to bring up a serious mismanagement on airtel's side.my airtel no which is [protected] is being constantly diverted to another number.at first i thought there must be something wrong with my phone settings and rechecked it many times.it is extremely frustrating to think my personal calls,smses were being read by another person.this is a gross violation of my fundamental rights.All this was brought to my attention a few months back but i never cared to find out.however out of the blue,my cell phone did not have any network today and i instintively removed my sim card ,dialled my no [protected] from another no and lo,it was answered by a woman whose no is [protected] and she herself told me she has been receiving smses and calls meant for me!!!
if this matter is not resolved within the next 24 hours ,i will lodged an FIR as this is a form of gross mental abuse anf infringement of my privacy.

Due to scratches, my airtel sim could not be access. As thats my permanent contact number, it becames inconvenient for me to change that.so i went to airtel office at sihgad road,pune on 1st september2009 and told about the problem. they took 75 Rs. from me and give me new airtel sim, they assure that my number will not change and the new sim will be activited on the that day only. But till today(10/09/2009), that sim card is not activated.I visited that office and also called customer care but that doesn't work...due to this i am suffering from lots of losses and airtel can not fulfill my losses...

1. I come to know on 2nd july 2009 when they have asked to pay Rs.5728/- for for the uses made between 22.5.2009 to21.06.2009.
the history was that I CALLED ON 9.5.2009 TO INQUIRE ABOUT CHANGE OF BILLPLAN IF AVAILABLE from Rs. 350/- per month for 500mb data Transfer to 49/- std plan because earlier whenever inquired they said no such plan is available.
2. CONSUMER CARE Executive given me a request number and instructed to visit the nearest airtel centre to process the request.
3. In between they changed the billplan.
4. I use the data card services during the said period as it was under old plan as we never proceeded to process the request as instructed by the customer care executive.
5. Started calling to repay the moneydaily at least 4-6 times a day.
6. Approached to its Nodal Officer as well appellate they only said request from your side therefore charges are valid, I Appealled that if I was aware that my plan is changed and each and every KB is Chargeable I did use the card accordingly because i have not visited to Airtel Centre to process the request.
ON 22.8.2009 SARIKA FROM AIRTEL NO.[protected], BETWEEN 1.30P.M. TO 4.00 P. M. CALLED ME TO PAY RS. 1,000/-She agreed to take it AS FULL AND FINAL SELLTLMENT AND ISSUE NO OBJECTION CERTIFICATE SHE AGREED AND ON THE RECEIPT IT IS WRITTEN AS" NOT FOR FULL AND FINAL SETTLEMENT" WHEN I INQUIRED FOR SAME SHE SAID WE ISSUE THIS RECEIPT TO EVERY ONE AND YOU WILL GET N.O.C. TILL 29.08.2009 AND GIVEN ME HER COMPANY TELEPHONE NO. TO TAKE MY FAITH AS IT WILL TAKE 2-3 DAYS TO ISSUE SHE ASSURED SHE WILL SEND THE N. O. C.
ON 29.08.2009 I RECEIVED A REMINDER TO REPAY BALANCE AMOUNT
ON 30.08.2009 RECIEVED A CALL FROM AIRTEL EXECUTIVE FROM[protected] .
I TOLD THAT I WAS EXPECTING N. O.C. FROM YR CO. ACCORDING TO ASSURANCE OF YOUR EXECUTIVE. THE EXECUTIVE NAME ATUL THREATEN TBY SAYING" I KNOW HOW TO DEAL WITH WITH YOU SUCH TYPE OF CUSTOMERS AS I COME ACROSS DAILY OF YOU TYPE OF CUSTOMERS AND I KNOW HOW TO GET THE MONEY BACK.
On 31.08.2009 I MADE A CALL TO COMPANY ON THE NUMBER WHICH WAS GIVEN BY SARIKE THE EXECUTIVE WHO ASSURED ME TO ISSUE NOC SOME OTHER PERSON PICKED THE CALL AND SAID THERE IN NO CUSTOMER CARE EXECUTIVE NAMELY SARIKA I FELT CHEATED
FEELING MENTALLY AND EMOTIONALLY VERY MUCH TORTURED SINCE TWO MONTHS.DO REQUEST YOU TO SOME STRINGENT ACTION .

I am Sarfraj Shigave, customer of Airtel since last 2 years. I have two postpaid mobile connections of Airtel. I am paying the Airtel bill on regulag time. I have paid all the bill before due dates. My mobile no.s are [protected] and [protected]. Since yesterday morning my second no. i.e. [protected] is showing not in use. Means when I am calling that no. its showing that this no. is not in use. I have tried to call customer care. They told me that as Airtel is updating system they cant do anything upto 11th of Sep. 2009. Today morning I went to your Tilak Road’s customer care service center. The office time is 10.00 am to 8.00 pm. The office opens at 9.30. I went there at 9.50. But the sweeper man refused me to seat in the office. He told me to wait outside the office. I asked him that I will wait inside as there are just 10 minutes remain. But he was speaking very rudely with me. Then up to 11.oo am no one Airtel employee was available in the office. At 11 o’clock one lady came. I told her my problem. She told me there are phones. So call on 888. I tried to call on 888, but the call was dropping. I again told her it’s not connecting. She can’t do anything; you have to wait for half an hour as express office employee will came half an hour late. I asked her “But office time is 10.00 to 8.00”. She told me those express officers are used to come late by half an hour daily. So we can’t do anything.”
In this way I was there up to 11.10 but no one was there to solve my problem. Then I have asked her where the complaint box is? She replied you can not do anything against us. You may either wait or you may go now.
This happens with me second time. Last time also when I had lost my cell I went there and asked the lady to block my card as it is postpaid connection. She replied first put the complaint in police station and come with complaint document; I told her I am going to put the complaint in police station. But first block my card. Even I had shown her my ID proofs as she is saying that how can we believe that this card is on your name?
tell me whether it is a customer care office or customer harassment office. Please tell me what to do?