Airtel Complaints & Reviews

I subscribed to the daily 35 package of Airtel Mobile office and successfully logged on to the net, both in my mobile handset as well as in my computer.due to insuffucient balance, the service was deactivated automatically.But subsequently, after repeated attempts i am not being able to connect to the Airtel GPRS.I talked to the customer care for technical support a number of times and as per their advice checked the manual settings in my handset a number of times but the problem couldn't be sorted out.Customer care service of Airtel couldn't help me and i am not happy with the level of sincerity with which they are treating my problem.I am using a nokia 6300 handset and my Airtel mobile is [protected].I need an early solution.Please help me.

Hi,

I have a land at prime location of Sarna Dungar Industrial Area, Jhotwara, Jaipur where I need Airtel to install tower.
The tower can provide coverage to all the industries in the area and a huge residential population is also very well in the Line of Sight.

For all informations please contact:

Name : Rajeev Jha
Contact : [protected]

Sir,
I pk verma mobile No.[protected] I saw advertisement while checking my balance FREE FREE absolutely free Airtel Friendz Chat call 5432160 so I call 5432160 on 27/08/2009 some option come, so I press accordingly, I did not press for subscribe Airtel Friendz Chat.not any massage come for subscribing Airtel Friendz Chat YES, NO. but next day on 28/08/2009 time 03.16.25 thank you for subscribing to Airtel Friendz Chat. You have been charged Rs.30 for 30 days. To unsubscribe send STOP TO 121. To chat call 546216 Rs2/min 8/28/2009 2:26 PM I talk to customer care at 1.56pm for stopping Friend chat and return amount Rs.30, which is cut without any choosing any option to subscribe Friend chat? But customer care refuses to return it . 8/28/2009 time 14.41.42 I send ‘STOP’ TO 121 reply come
kindly note there are no services active on your airtel number. To ‘START’ a service, SMS ‘START’ TO 121
sir I request you please refund my amount Rs.30 as soon as possible.

thanks

Ref : Mobile No.[protected]

Dear Sir,

With reference to the above mobile No. this company has been deducted Rs, 35/- in the name of mobile internet service which I found today. That this amount they have deducted in between any time from midnight tot this morning of 8 A M .

Therefore, i have asked customer care in this regard but they have not only blame me for the activation oe mobile internet service but also hands up to return my money.I am sure in this matter that from my side that no such activation has been created .

This company cheat me & snatched my hard earned money.How government is silent abainst this type of cheat?

I had submitted the documents for application for Airtel Broadband Internet connection on 17 August 2009, And they assumed me that they will install it in next three days i.e. till 2oth August 2009,

After repeated communication they assured that it will be done on 24 th August, But it failed again,

On 27th, they called me up for installation and when I went home after taking a Leave from office for the same, they said that my user Id has not been created and wl be done in next 4 hours max to max, Ans wl get it installed at night,

And the worst part is all the executive of this Organisation is not even bother to take call or replying to my calls,
They switched off their cell phones causing me immense mental pressure and tension,

So kindly take strict legal action again them,

Please read the mail below. and hope to have resolution on this ASAP.



[protected][protected][protected][protected]
From: [protected]@live.com
To: appellate.[protected]@airtel.in
Subject: RE: UNSATISFIED CUSTOMER-TIME OVER-REMAINDER 4
Date: Thu, 20 Aug 2009 17:50:21 +0530

DONT KNOW WHY YOU HAVE BUY TIME LIKE THIS CANT YOU PEOPLE NOT JUST SEND THE REFUND CHEQUE TO THE ADDRESS MENTIONED BY ME IN THE MAIL BELOW AND WHY IS IT GETTING POSTPONED.

AIRTEL IS REALLY UNPROFESSIONAL IN HANDLING QUERIES.
ADDRESS IS

Akshay S
ICICI-MF
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015
[protected]

APPRECIATE IF YOU TAKE SOME ACTION ASAP


[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: RE: UNSATISFIED CUSTOMER-TIME OVER
Date: Thu, 20 Aug 2009 15:50:42 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 13th August 2009, regarding mobile # [protected], [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to inform you that we have registered your complaint on Refund for the above mentioned mobile number against the Service Request Number:28163231. We will revert you on or before 01/09/2009.

We request your cooperation till then.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm





Akshay S <[protected]@live.com>[protected]:23 PM
To <appellate.[protected]@airtel.in>
cc
Subject RE: UNSATISFIED CUSTOMER-TIME OVER

P Please do not print this e-mail unless it is absolutely necessary P




YOUR 45 DAYS TIME FRAME IS OVER FROM THE DATE OF DEACTIVATION PLEASE HAVE THE CHEQUE OR DD COURIER TO THE ADDRESS MENTIONED BELOW ASAP, HOPE YOU DO NOT GIVE ME ANY MORE REASONS, THIS IS REALLY A CHEAP ATTITUDE OF AIRTEL TO CHARGE ME FOR THE SERVICE THAT I HAVE NOT USED AT ALL, THIS IS THE KIND OF SERVICE YOU PROVIDE TO US.SAD TO HEAR I WILL SURELY SEND THIS TO TRAI.

ATLEAST SEND THE DD TO THE ADDRESS MENTIONED BELOW ASAP.

Akshay S
ICICI-MF
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015
[protected]

[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: RE: UNSATISFIED CUSTOMER
Date: Wed, 12 Aug 2009 17:40:22 +0530


Dear Mr. Akshay,

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 5th August 2009, regarding mobile # [protected], [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

Regarding [protected]:

We would like to inform you that the above mobile number has been activated on 10/06/09 and deactivated due to address verification negative as on 24/06/09. Hence monthly rental of your bill plan & extra topping of Rs. 95.74 (incl tax) has been charged till the date of deactivation as mentioned below.


We also like to inform you that the deposit of Rs.300 will be adjusted towards the outstanding amount Rs.95.74 and the remaining amount Rs.204.26 will be refund to you within 45 days from the date of deactivation.

Regarding [protected]:

We would like to inform you that the above mobile number has been activated on 12/06/09 and deactivated due to address verification negative as on 26/06/09. Hence monthly rental of your bill plan & extra topping of Rs. 134.34 (incl tax) has been charged till the date of deactivation as mentioned below.


We also like to inform you that the deposit of Rs.300 will be adjusted towards the outstanding amount Rs.134.34 and the remaining amount Rs.165.66 will be refund to you within 45 days from the date of deactivation.


We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected].

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm



Akshay S <[protected]@live.com>[protected]:24 PM To <appellate.[protected]@airtel.in>
cc
Subject RE: UNSATISFIED CUSTOMER


P Please do not print this e-mail unless it is absolutely necessary P








This connection was never used and how can you ever tell me that it will be adjusted in the
Bill. This shows that you have not read my mail at all.

I appreciate if you can revert to me with complete details.

Thanks
Akshay.



[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: Re: UNSATISFIED CUSTOMER
Date: Wed, 5 Aug 2009 16:56:17 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 3rd August 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to inform you that we have registered your complaint on deposit of Rs.300 for the above mentioned mobile number. An amount of Rs.300 will be adjusted with Outstanding amount and the remaining amount will be sent to your billing address within 45 days.

We request your cooperation till then.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm


Akshay S <[protected]@live.com>[protected]:01 AM To <appellate.[protected]@airtel.in>, <[protected]@bharti.in>
cc
Subject UNSATISFIED CUSTOMER



P Please do not print this e-mail unless it is absolutely necessary P






You have told me that you will revert to me on or before 22/07/2009 regarding my refund, will the team ever get back to me or ??

This is really sad to hear that this is highly unprofessional of airtel to treat the customers and charge them who has never used your service.

I am looking forward to hear from or else i will need to escalate.

call me at +[protected] or[protected] and give me a solution for the same.

Akshay



[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: Re: FW: Verification and REFUND URGENT
Date: Fri, 17 Jul 2009 10:52:55 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 14th July 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to inform you that we have registered your complaint on Deposit amount refund for the above mentioned mobile number against the Service Request Number: 27831419. We will revert you on or before 22/07/2009.

We request your cooperation till then.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected].

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm

Akshay S <[protected]@live.com>[protected]:28 PM To <appellate.[protected]@airtel.in>
cc
Subject FW: Verification and REFUND URGENT




P Please do not print this e-mail unless it is absolutely necessary P











Any Update on this

It is going to be a Month.

Appreciate a response. if you are really ethical and corporate oriented.




[protected][protected][protected][protected]
From: [protected]@live.com
To: appellate.[protected]@airtel.in; simi.[protected]@airtel.in
Subject: RE: Verification and REFUND URGENT
Date: Wed, 24 Jun 2009 12:00:24 +0530

Hi simi

This doesnt make sense as you have just copy pasted the same answer to me. Can you read my mail please

Either REINITIATE THE VERFICATION PROCESS ELSE REFUND. UPTO YOU TO CHOOSE IT.

Guess you can Reinitiate the Verficiation Process since you dont have an option to Refund, you reinitiate the process and you please ask your sales excecutive to collect the present address documents from me.

Sales Executive :[protected] SAtish
Jaffer :[protected]

I spoke to Nagesh :[protected] he said the system will process the Refund after 45 days.

You mean to say all these guys have just given me wrong information.

Can you check and call me on this Number[protected].

Regards
Akshay


[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: RE: Verification and REFUND URGENT
Date: Tue, 23 Jun 2009 16:02:50 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 22nd June 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We regret to inform you that the above mentioned mobile numbers are barred due to Address verification negative " Shifted "

We also regret to inform you that an amount of Rs.300 is not a refundable amount, the same is only adjustable amount with 4th month bill to 6th month bill ( Rs.300 / month ) if the number is active. The same is non refundable or non adjustable if the number is deactivated.

We request you to send the scan copy of the receipt, with Executive name and Mobile number to initiate further action.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm

Akshay S <[protected]@live.com>[protected]:23 PM To <appellate.[protected]@airtel.in>
cc <[protected]@nic.in>
Subject RE: Verification and REFUND URGENT





P Please do not print this e-mail unless it is absolutely necessary P











Hi

This is Really Heights of AIRTEL to do this then in that case please Re-Initiate the Verfication process Else Refund the Money, why on hell should i pay for the service which i have not even used at all, i have not even sealed open your package yet.

Either REINITIATE THE VERFICATION PROCESS ELSE REFUND. UPTO YOU TO CHOOSE IT.

Dear National Consumer Disputes Redressal Commission Team,

Request you to kindly intervene on this and help me out the earliest.

AIRTEL TEAM : You either reinitiate and get both my Lines Activated else REFUND.

Thanks
Akshay



[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: Re: Verification and REFUND URGENT
Date: Mon, 22 Jun 2009 14:24:50 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 18th June 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We regret to inform you that the above mentioned mobile numbers are barred due to Address verification negative " Shifted "

We also regret to inform you that an amount of Rs.300 is not a refundable amount, the same is only adjustable amount with 4th month bill to 6th month bill ( Rs.300 / month ) if the number is active. The same is non refundable or non adjustable if the number is deactivated.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm

Akshay S <[protected]@live.com>[protected]:56 PM To <appellate.[protected]@airtel.in>
cc
Subject Verification and REFUND URGENT






P Please do not print this e-mail unless it is absolutely necessary P












Hi Team,

Subject : Refund

I took 2 airtel Postpaid connections from Satish[protected] and the numbers are[protected] &[protected]
and these two connections were disconnected for the reason that "No such person stays " in the current residence.

The address proof which i have given is
Flat # 18, Ramma Flats
88, Gandhi Nagar 2nd Main Road
Adyar
Chennai 600-020

and your Field executive called me and told me that there are only workers staying there, i told him we are renovating
the house and you can take it as a permanent address itself, infact i gave him the address as were i am staying now
he told me he will not be able to take that and he rejected the verfication.

I agree that you have your own Rules and Policy i am ok with that.

Now comes the Refund Part i have paid a total of Rs.600 to take these two connections. I was told by satish
that i will be refunded these amount as it is system generated process and it will take about 3months. Guess thats a
long time to arrange for the refund. Please get that done automatically.

I reuqest you to send me the Refund Cheque to my Office address at the earliest since I am renovating the house nobody
will be there to receive the courier.

Kindly arrange the same to be delivered to my Office Address and my office address is
Akshay S
Deputy Manager - IPRU
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015.
Ph : +[protected]

I would appreciate a reply for this at the earliest.

Regards
Akshay



[protected][protected][protected][protected]
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[protected][protected][protected][protected]
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[protected][protected][protected][protected]
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[protected][protected][protected][protected]
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I had taken up a wipro cooperate postpaid connection with Bharti Airtel Ltd. Mobile number [protected] Account number:[protected] Customer name. Siddarth Sharma (my brother). Around May this year while making a payment by Debit Card at Airtel Ltd. Outlet at Lajpatnager the money was transferred to some other customer’s account which took about 2 months to be resolved. I had to call Airtel Ltd. Customer Care (if I can say it is Care) almost everyday to query about the progress. During this period I was called many times to make the payment which I had already done and every time I had to explain the person who called what was going on. In the end I had no other option but to change the Service Provider.

I had about Rs. 3000.00 outstanding which I was not willing to pay due to the reason mentioned above.

One day toward the end of July one of my friend received a call from a lady named Puja Sharma (I don’t know if this is the lady’s real name or not) who told her that she was calling from some currier service and that my brother’s bank document was returned so she requested for our contact number (this is a fraud). Out of concern my friend gave Miss Puja Sharma my contact number. Later that day I received a call from this lady demanding for the money that I had to pay. I explained her what had happened and that I was ready to pay but only what I actually owed and not the full amount. She agreed to it and we came to an agreement that I would only have to pay Rs. 1600.00.

So on the 1st of August this year my brother made a payment through cheque which bounced due to signature not matching. This was only told to me when I called the lady on mobile number: ([protected]) to find out about my NOC. Then we agreed that I would pay the amount by cash which I did on the 10th of August (bill no: e. 1666217) and was told that I would receive the NOC within 2 days. I waited for a week and I did not receive the NOC so I again called up Miss Puja Sharma and she told me that she would get back to me. Today is the 28th of August and still no response from the lady nor have I received the NOC. I tried calling the number that I called in the past to speak to her and now when I call the number I get a message saying that the number does not exist.

I am worried that my brother would again be harassed by Airtel Ltd. In my absence so I request you to please help me out in this matter.

My phone number is[protected]. I have been using this for the past few years. I had taken a life long connection and i have ensured that there is enough credit balance through out. However, Now after some time when i switched on the mobile, it shows sim registration failure. Please ensure that it is sorted out within 8 hours. I am boarding the flight in another one hour. I need the connection to be restored before i land there to avoid me going to the court against airtel. I am on holidays and i confirm that i have the time and patience to go to the court against you if it is not corrected by the time i land there.

Thanks,
Sasrik Sivaram Vallath

SUBJECT:- PROBLEM:- My Particular Airtel Number is not working on my handset(Motorola C168 ) and the same sim is working on China Mobile Set.And my another number ([protected]) of airtel is working properly in the same handset from the last 2 months


Respected Sir,
I am Gourav Sharma. I am using airtel sim for the last three years but unfortunately for the last two month
i am facing a serious problem for last 2 month and i had complaint against them in respected (airtel office, Metro Tower, Indore, M.P).But they are not able to solve my problem .

Please Solve my problem as soon as possible. i am really getting hard one.

Thanking you

Gourav Sharma
My Alternate Contact Number is:- [protected]

Unsubscribe from www.tashan.co.in
I want to Unsubscribe from www.tashan.co.in. I clicked on the link o Download Free Wallpaper. Then it asked my Cell No. I put It by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 4 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service


kindly unsusribe this service my mobile no [protected]

how can i see my airtel detail bill.