Airtel Complaints & Reviews

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 September 2012 4:17 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Namaste Mr. Trivedi,

Ref: Email dated 21/09/2012, regarding the remote concern for your airtel digital TV connection customer ID-[protected].

We understand that the delay in responding to your email regarding remote issue must have caused you a lot of inconvenience.

We would like to inform you that as per airtel digital TV policy, applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We assure you that the feedback regarding the same has been forwarded and we are ensuring necessary action to prevent recurrence of any such incidence.


We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Pinky Rajput,
digital TV
bharti airtel limited.

Know more about airtel digital TV
• Would like to inform below mentioned few options are available on our website:
1. My Account - View Account Details, Recharge, etc.
2. My Package - Add or Remove Chota Pack, Change Base Package etc.
3. Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
4. Order Movies - Select Current & Upcoming Movies.
• You can know your customer ID through menu option available on airtel digital TV connection.
• Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
• my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digitalTV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Date: 09/21/2012 04:34 PM
Subject: RE: DTH Remote
________________________________________



Dear Sir,

Till writing to this mail, Remote has not changed on Free of cost.

In delay of action, I have to lodge the complaint to consumer forum, which please note.

Question is not of 300 RS. But the cheating with the customer to supply the substandard quality product.

Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 01 September 2012 6:05 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote


Dear Customer,

Ref: Email dated 01/09/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

As per our telephonic conversation with Mrs. trivedi on mobile number 91- [protected] dated 01/09/2012, information has been given.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in My account at www.airtel.in
1) Side Banner for My Package.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.
RE: DTH Remote



Prashant N. Trivedi to: [protected]@in.airtel.com
09/01/2012 11:53 AM



Cc: "dthnodal.[protected]@in.airtel.com", "appellate.[protected]@airtel.in"


VERY VERY POOR CUSTMER RESPONSE &RESOLUTION …..

ATTEND IMMEDIATELY AT YOUR COST

From: Prashant N. Trivedi
Sent: 29 August 2012 4:47 PM
To: '[protected]@in.airtel.com'
Cc: dthnodal.[protected]@in.airtel.com; 'appellate.[protected]@airtel.in'; '[protected]@airtel.lk'
Subject: RE: DTH Remote

Dear Madam,

Rather than addressing customer complaint in proper way, you people are copy / pasting & sending standard reply like below mail 28.08.12 from Mr. Bharat Bidhuri.
Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 29 August 2012 4:20 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Dear Customer,

Ref: Email dated 29/08/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 45 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/29/2012 08:48 AM
Subject: RE: DTH Remote


________________________________________
Dear Mr. Bharat,

I am dazed to see your below mail.

Rather than looking to real problem & customer inconvenience i.e. premature failure of remote working malfunctioning. You are looking for the charges.

I request you to send the Engineer after consulting me to replace the New Remote Control free of charge as this is clear defect within short time with no fault from customer side. You should agree with this.

To retain the customer confidence you must avoid such escape of responsibility when fault if from your side. This will help your organisation to make progress & keep your share in market.

We hope you will take above in right spirit.

You may also contact my alternate mobile no. [protected] between 9 am to 5 pm on working days except Sunday.

Thanks,

P.N.Trivedi



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 28 August 2012 5:44 PM
To: Prashant N. Trivedi
Subject: Re: DTH Remote

Dear Customer,

Ref: Email dated 28/08/2012, regarding the remote concern for your airtel digital TV connection customer ID [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Bharat Bidhuri,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV
• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.




From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/28/2012 03:50 PM
Subject: DTH Remote


Dear All,

Even after talking to your Toll Free No. (They have assured immediate engineer visit & change of Remote free of cost as it is premature malfunction within 14 months) & see the mail from your direct reply.

Nothing has happened & I am facing problem with Remote. I.e. Left hand vertical line buttons are not working , middle & Right hand side working ok. This shows substandard quality of remote which should not happen.

My Customer ID is [protected] (Mr. Prashant N Trivedi)

Please try to improve your response to customer.


Thanks,

P.N.Trivedi
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: No Reply Email-Airtel Presence [mailto:airtel.[protected]@in.airtel.com]
Sent: 25 August 2012 4:27 PM
To: Prashant N. Trivedi
Subject: Feedback From: Airtel

Dear Airtel Customer,

Thank you for writing to us.

We acknowledge receipt of your request, your reference no. is DT[protected] .

Our team will get back to you in two working days.

We thank you for your patience.

Regards,
airtel presence,
airtel customer service team,
bharti airtel ltd

WiFi connection not offered till date
Dear Sir/Ma'am

Just like Mr Deepak, I also had applied for a broadband connection on 16th September 2012 and till date the installation of the broadband connection has not been done. I have already submitted the documents and paid the setup fees(Rs. 500/-), while the Wifi Modem device is available with me.

Its been an absolute mismanged affair by one person named Jaisingh (+91-[protected]) and Dev Bhardwaj (+91-[protected]) from airtel broadband. His employees approached me on 16th Sept (worth mentioning without Icard or any valid ID) and collected all the documents and setup fees from me and told that the connection will be installed with in 2 working days. Till date no one has come to install the connection.

This is despite repeated reminders on numerous occasions and constant following up the case. This certainly seems to reflect an absolute callous and unprofessional attitude by mr jai and his team. I would like Airtel to take a strong cognizance of the case which i find has been a repeated occurance with the same indl time and again. You may check for a couple of similar complaints which i came across while searching the net using his name. He seems to be a regular offender and certainly need to be taken to task.

In the wake of the above events , may i request you to approach Airtel and Mr Jai who have cheated & misguided me and either have the connection installed within the next 48 hrs else kindly refund my money so that i can approach a better and a more responsive service provider for the connection.

Kindly help me out.

L Col Umang Trehan
[protected]
[protected]@yahoo.com

Hello, I am getting abusive calls and messages from this no [protected].
Kindly help please

Hi,
I’M Selvakanthan.S from Chennai.
THE WORLD WORST CUSTOMER SERVICE OF AIRTEL;
AIRTEL SUCKS!!!!!!!!!!!!!!!!!!!!
I’m highly disappointed and depressed.
There is no one in India to really take care of customer.
We die for what we deserved to get.
Is there someone to fix my (Our) issues???????????????
Its High priority Escalated case…
IT’S BEEN MORE THAN 20 DAYS TO ACTIVATE MY USED PREPAID NUMBER +91- [protected].
Losing the mobile number is just not losing a number; it’s losing yourself.
I lost my patience
I lost my Money calling them
I lost my time
I lost my mind
I lost my peace
I lost my contacts
Who cares of it as I’m just an Indian…

I got a Duplicate SIM Card from SANTHOME BHARTI TOWER on 15/09/2012 as I lost my mobile on 14th of Sep.
It’s not activated yet.
I’m calling Nodal desk [protected] every day and been them at least an hour a day. They attend the phone and put me on hold for minimum of 20minutes and coming back saying that it will get activated tomorrow.
I have heard 20th tomorrow from the nodal officers Kiran, Abishek, Santhiya, Sruthi and etc..
Nobody gave me the reasons why the number was activated yet.
I don’t know whether the Airtel really worries about the customer or their own employees.
I’m Irate as I’m facing the issue. But, I don’t have any idea why are they frustrated to attend the issue.
I hope there is no management or higher authority to take care of them.
As a business management person I intend to tell AIRTEL; its not new. Each and everyday you are losing your customers. There is no customer retention.
They kept saying that its been escalated to higher level for 10 days.
Then, I called the Higher Level @ [protected]; there was no response either.
There I talked to Sangeetha and Sruthi etc..
THE ANSWER THEY TOLD ME WHAT MADE ME MORE IRATE AND DEPRESSED TO THE CORE THAT “THERE IS NO CASE FILED YET”
Please think about this from my end. I have been using this number more than three years and lost my mobile and deactivated the number by calling customer care.
They have been taking more than 20 days now just to activate a working number without any reasons.
Its still not activated.

Please guide me.. what can be done…
Please Help !!!!!!!!!!!!!!!!!!!!
Contact me @
[protected]@hotmail.com

Not recharged

AIRTEL DIGITAL TV ID [protected] IS NOT WORKING [protected]

sir our set top card against doesnot working please reslove very soon

I have recharged my mobile no. [protected] with AIRTEL UNLIMITED 3G plan for Rs. 951 on[protected].
But I didn't received any data in my account.

I called customer care they verified that yes i have recharged my account for 3G plan, and lodged a complain (ref. no. CBNRA[protected]) for that and assured me that I would receive the Plan benefits till[protected] morning 09.48AM.

On 4th October afternoon when i did't receive the Data I called Customer care they disconnected me without giving answer, and now i can't call customer care they have blocked my number.

I went to Airtel Office where I talked to Senior Customer care executive told that i can use 3G data i won't be charged for that.

Then the Head in Airtel Office checked some information and told me I haven't done any recharge and my account is not recharged.


I had recharged Customer Care Executive confirmed that i had recharged with Rs.951 on 12:26PM on[protected], and now the Head denies that i haven't recharged my account.


I want my 3G Plan benefits as soon as possible.

sir, i visit once for airtel hellotunes i search a name tune 'shine beauty parlour' there is no name found but aaisha beauty parlour name tune is found but shine beauty parlour not found please take a complient for airtel hellotunes. my number is [protected]. i just set mr.vinoth nametune now with in 6month only.

Dear Sir,

I am having postpaid connection & requested the AIRTEL customer center in Mysore to migrate to Prepaid after paying the charges of the month.28th bill generated & pay the amount. Till today they have not migrated the connection & now they are asking me to wait for one more month to generate the bill.

Kindly help on this & take necessary action against the employee.


Regards...G.Shankar

Dear sir I m holding Airtel Mobile No. [protected] for more than 10years. one fine day all of a sudden an sms crept in my cell " Thanx for choosing AIRTELL Friendz. and Rs.1.5 per day started deducting from my balance."
I m shocked as I have never subscribed or allowed airtel to such services. How Airtel can do such illegal act robing me of my money in such a way without my permission?
would you please stop it instantly and return my money deducted so far on this account un-authorizedly?
waiting for ur response.
Satya prakash sharma.

I had recharge my mobile no is [protected] on 3/10/2012 online from register airtel site.payment rs 147.00 made by credit card. Online recharge transaction has been processed successfully. transaction i.d is 122948. but i did not get any balance. this was special recharge for ISD calling pack. In this pack 60 min ISD for 15 days validity. I tried many times to contact customer care. but i did not get any positive response from airtel. Ialso made complain Please help me out from this type of cheating by airtel .complain ref. no. is CWRCH[protected].

helo, i am an airtel user,i have not subscribed for any service like games club.i tried to unsubscribe it but don't knw why its not hapening.and my balance is getting deducted..my phone number is [protected].please unsubscribe my number from this service. regards

I did a top up for my mobile through bank website.
My transaction was successful, bank account got debited and i got message from bank that "Mobile Recharge Done" but this does not get added to my
talk time amount in my mobile.
I have spoken to 4 Irresponsible Customer Support Executives and a most irresponsible Senior executive.
All have come up with the written scripts and have no solution to my problem.
They said "We do not have the option to check top ups done through banks".

Plz Deactivate THAT SERVICE ON [protected]
I have not activated AT-AIRINF but I am getting charged Rs 2 a day if you people dont deactivate it immediately I am going to take legal action

I have been subscribed to NDTV News Alert service without my confirmation. Please help me get unsubscribed as soon as possible. MY no is [protected]. Thanking you, K.Muralidhar Rao, Hyderabad.

Hi Team,

My name is Hareesh And my number is : [protected], I am using this from two years, All of sudden Airtel started doing wrong billing and i called then
several time to remove what they charged excessively(Some WAP services they are charging 350rs per month).

And i said them until they remove those charges i would not pay the bill, They have accumulated all the amount and after 3 months they stopped my services.

Now the funniest thing is that even after they disconnected my number they are charging 800rs per month as bill.

And they started calling me and harassing, Calling all my friends and family mobile numbers and asking and explaining that they will impact in my cibil rating.

All of sudden again today they are calling my friends and saying that they are from coriar services and asking for my address.

I do not understand what kind of ethics that they follow.

Can any one suggest me how to proceed from this situation.
I have all the bills.

Thanks,
Hareesh.L

Dear Sir/Ma'am

I had applied for a broadband connection on 23rd September 2012 and till date no one has come to my place for installing the broadband. I have already submitted the documents and paid the setup fees and Wifi Modem device charges (Rs 500 installation and Rs. 1647 wifi modem device) to Airtel.

A person named Jaisingh (+91-[protected]) and Dev Bhardwaj (+91-[protected]), one of the distributors from Airtel approached me on 23rd Sept. and collected all the documents and setup fees from me and told that the connection will be installed with in 5 working days. Till date no one has come to install the connection.

I spoke to Airtel customer care executives and they informed that my area is not feasible for a Wifi connection. The person who approached me for collecting the documents was not even aware of whether my area is feasible or not for a broadband connection. The distributor even told me that I can opt for any of the Wifi plans (2Mbps, 4Mbps or 8Mbps) However, as per his saying I opted for 2Mbps plan for 15GB data (Rs. 1099 per month) and submitted the documents and amount to him.

The next day, a person from Beetel (your partner for providing Wifi modem devices) came to my house and gave me Beetel Wifi modem and charged Rs. 1647/-

On 3rd October, I received a call from Airtel customer care from Chennai. They informed me that my area (Sector 10 A, Gurgaon) is feasible for the broadband and their executive will give me a call after 24 hours. On 4th October, when I did not received any call from Airtel, I called up their customer care again. This time also they told me that the area is feasible for broadband and I will receive a call from their executive on 5th October. Today also I did not receive any call from them. I contacted Airtel customer care again and came to know that the area is not feasible for the broadband connection.

Airtel has cheated me and charged a total amount of Rs 2147/- (Rs. 500 and Rs. 1647). I also asked for a refund from your customer care executives and they informed that I will get a refund after 20 days and that too via cheque only for Rs. 500 and not for Rs. 1647.

Kindly help me out.

Deepak Gakhar
deepak.[protected]@gmail.com
Sector 10 A, Gurgaon, Haryana

my sim was blocked so i went to airtel relationship centre which is located at saharanpur chowk,dehradun. when i talked to customer care they told me that the duplicate sim would cost 25rs only.but when i went there they said it will cost 130rs because they by default will activate airtel money service.i didn`t want it but they said either take it or leave it.so i had pay for it and till now my service hasn`t been activated yet.my number is [protected].

Dear Sir,

I have recharge My mobile on 30.09.2012 twice a time for rs.59 the amt
is Deduct from my Account but balance is not Added so pls refund my
deduct Amount. ref of Debit Detail....

30-Sep[protected]Sep-2012) TO TRANSFER
INB CCavenue Bills CCA12IESH131IGD1703660 TRANSFER TO [protected] AVENUES INDIA PRIVATE 59.00
30-Sep[protected]Sep-2012) TO TRANSFER
INB CCavenue Bills CCA12IESG972IGD1703187 TRANSFER TO [protected] AVENUES INDIA PRIVATE 59.00