Airtel Complaints & Reviews

Hi sir,

I have activated internet daily pack on 15 sept ( 50 mb in 5 rs), still i was incorrecty charged for net browsing.i was charged 6 rs extra. Please look in to this matter.

Thanks
satyendra
[protected]

Dear Sir/Ma'am,

My name is BANKE VIHARI, i'm a postpaid service user of Airtel (Bharti Airtel),my con no. is [protected], before 2 month ago my bill plan was 111 monthly,
but from month of september this will be changed without any pre-information to me.
Company is not sending any intimation or confirmation massage on my no.
I want, the previous bill plan is activate on my no.

Dear Sir/Madam,

I am a IT professional (male) residing in Chennai. Recently my family members is receiving calls from an unknown numbers and vulgar messages in they mobile.

The Airtel number on which I'm making this complaint is [protected].
please help me

Sir, I have a Mumbai sim card from Airtel (no. [protected]). On 13the September I lost my Samsung Duos mobile withe theis sim card no. This is a Mumbai sim card no. I am a resident of Mumbai theough now I work in Noida but travel to Mumbai very often bothe for work and personal stay ans hence I have retained my Mumbai number. I tried to get theis sim card blocked by calling thee Airtel contact centre ([protected]). I must have made atleast 4 calls as theey keep you on hold and never come back to you. Lastly I spoke to one Firoze Bhosale (maybe a false name) who refused to block my sim card. He kept asking me when I had made thee last recharge and what was thee validity of thee recharge. How can I tell him when I made thee recharge & its validity as theis information is available on thee phone instrument theat I lost. I told theem to ask me for some otheer verification like date of birthe, address, alternate telephone number etc. I even went to thee nearest police station at Sector 58 Noida today i.e.[protected]because theey are not blocking thee sim) and made an FIR for thee lost sim which I theen took to thee Airtel Relationship Centre at Shopprix Mall, Sector -51 Noida. The relationship people refused to take my complaint and block thee sim saying theat theey don't have thee Mumbai database available withe theem. I even checked withe theem if i can visit theeir Head Office in Delhi or Noida and request for blocking theis phone. Is theis thee kind of service theat a huge telecom service provider provides? I even said theat what if a criminal or terrorist uses my number as it is a stolen unblocked number for illegal and dangerous activities, would theat be ok withe you? I want theis matter taken up very seriously as it could be a danger to people and to our country.

Hi,

I had made a payment of Rs: 2792.42 against my airtel mobile number [protected] in the month of November 2011 which was not in use for 3-4 months as I have moved out of Bangalore and when called on the number, the message heard was that the number does not exist but I did make the payment and asked to close the number by calling the customer care.

Now I am being asked to pay an amount of Rs. 1948.53 and being threatened of legal action if I do not make the payment by September 20th 2012. The number I am being sent the bill for does not exist. I do not understand why am I liable to pay the bill for a number which does is not used by me and infact a number which does not exist.

Please reply.

My airtel is No.[protected] and i am in Chennai. I requested airtel to shift for connection,when i talked to customer service they said it will be done but request number in sms didn't come After a week i raised the request again for shifting and then they processed it.Its seem in my location shifting connection cannot be done. So that i activated safe custody and then for not using broad band connection they have charged the amount.i called to customer service then i explained the situation,they said they don't have first request record,so they are compelling me to pay that amount. I said that i have made all my payment through net banking without any delays.I was honest also but you are just like money minded. Don't even caring for honest customers. Is it my fault that first request didn't get into file and recorded properly. I have wasted my money and time in all this. I clearly said that how will i pay the money for unused. Whats airtel is going to do for me?

MY CELL PHONE NO IS [protected] AND THE SERVICE PROVIDER IS AIRTEL (AFTER DOING PORTABILITY FROM BSNL ), TO AVOID EXCESSIVE USAGE I HAVE REQUESTED THEIR CUSTOMER CURE DEPT TO FIXED MY CREDIT LIMIT TO Rs 3500/- . BUT AFTER RECEIVING THE BILL (PERIOD 2/08/2012 TO 01/09/2012 ) I GOT TERRIBLY SHOCKED WHILE LOOKING AT THE BILL AMOUNT , IT WAS RS 8275.74 . I HAD WRITTEN SEVERAL MAILS TO THEM BUT IN NONE OF THE REPLY THEY EXPLAINED THAT WHY THEY DID NOT BARRED MY LINE WHEN IT HAS EXCEEDED THE CREDIT LIMIT.
WHEN A CUSTOMER WANT TO KEEP THE BILL AMOUNT WHITEN LIMIT THEN HOW COME A SERVICE PROVIDER VIOLET THE RIGHTS OF A CUSTOMER.


REGARDS
ARIJIT BHANDARI

I HAVE BEEN CHARGED FOR UNAUTHORISED SERVICES ON 16.09.2012.
HOWEVER WE HAVE CONFIRMED FROM CALL CENTRE THAT NO CHARGES WILL BE DEDUCTED HENCEFORTH.BUT AFTER 3 HOURS CHARGES WERE DEDUCTED.I AM VERY MUCH HARRESED BY YOUR SERVICES & REQUEST YOUR ASSISTANCE TO RESOLVE THE ISSUE & REFUND MY BALLANCE WHICH HAS BEEN DEDUCTED.

In our organization through out India(In our Head Office and Branches) We have Airtel Broad Band Internet Connection for our Computers,Land Line Telephone system and Mobile Phone connections only. In our Cochin Office now we have 4 Mobile Post paid Connections(All Airtel) and we need urgently one more Post Paid Mobile Connection for Senior Manager Operations. For this purpose we made several request to the nearest Airtel Office at Giri Nagar(Cochin) through Telephone and when we realized the irresponsible attitude of the concerned staff, we sent our staff and repeated our request. Like this now a period of One and half Months elapsed still they are reluctant to attend to Our request, also we are faceing lot of inconvenience that our Manager is still with out an Official Mobile Connection.
When we tried to lodge a complaint to Airtel we are not able to get any known number for the purpose.
It is also our experience that when our land phone system fails the Airtel Staff never attend the complaint in time and delay for days the repair.
If the same situation prevails we have only one alternative to report the matter to our Head Office and recommend for the cancellation of All the Airtell Connections and to use some other service providers.

sir,

please tell me the name and address of the airtel no [protected]
Iam getting missed calls and unwanted messages from this number. Iam kindly requesting u to
give this pertson name to my mail

Dear sir/madam,
My mobile number has been wrongly added in the data base of Airtel Dish Tv. The person who owns that airtel dish tv is Mr. Ajay Mandal of Madhubani , Bihar. Whereas I am in Karnataka. since the past 6-7 months , I am daily harrassed by aound minimum 5-6 phone calls on my mobile no, [protected]. I have emailed them on 19th june and also got this email in reply--

[protected]@in.airtel.com
Jun 19

to me


Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,

Airtel Customer Care

www.airtel.in


However , no action has been taken. Around 2 months back, one person of airtel who had called me said that they will remove my number ,and i also recieved a sms confirming the same from Airtel. However the phone calls requesting me to recharge that account come everyday still , which is causing a lot of harrassment.

Deepa bhartia.

i wanted to port my number from aircel to airtel"" i submitted my id and photo with a amount of rs 121 to a retailer about 2 weeks ago .but no further satisfactory responce is given by him. and he told me to submit an id and a photo again because both airtel and aircel companies want them.. but i am not aware of any such kind of process . what will i do if he misuses my id for any wrong purposes .

The first payment was made thru ch # 67745 dt. 21.07.2012 for Rs969.67 was put in the drop box of Airtel installed at spics mobile shop at Munirka. The second ch. # 67748 dt.17.08.2012 was again put in the same box.

Started getting calls EARLY MORNING from Airtel collection agencies that the payments have not reached them. Despite my explaining my payments thru these cheque, I was given routine and stereo type reply if your account is debited then send them the copy of my bank account.

Refused to listen to my request to investigate why and where the cheque have gone (twice missing) and why have not reached them so far?

Mr. Mosim, the in charge of the office and her support Ms. Nisha on 07/08/12 and also spoke to Javed Asraf on 04/08/12 , all overlooked to the real issue. This made me to pay them thru on-line with the help of my well wisher as I not savvy with the on line payments.

I told these people that I am 68 years(Senior Citizen) and can not run around to probe into and ultimately stop the payment of these checks which I was ultimately forced to do so on 13/09 when none of them helped me. Even the person on the spics shop where the drop box Airtel is kept did not show any concern to resolve it and find out from the boys who opens the box every day.

Dear sir/madam;
I would like to bring it to your notice That my mobile no i.e.(Air tel) is [protected] which i bought from u.p
Basti. On 13Th i got message That recharge your mobile or your Sim will get rejected; so i
e.topped my above mentioned number wiTh Rs.30. Now i had made some miss calls from This number
to check wheTher it is working or not on 15Th Sep. While on 16Th i was not able to make any
calls and it shows Sim rejected; how is it so when i recharged for Rs 30.
Today i called u.p customer care no [protected] it says wait for operator assistance no one assists
but The balance gets deducted. I had tried 5 to 6 times from my oTher no [protected].
I request u to look in The matter and make my Sim in working condition at The earliest;
And solve your customer complaint number services.
Thank you
yours faiThfully
Rafi

I have registered the complain on 2nd Sep 2012 . My complain no is 21234692 talked with Mr . Nitesh . He told me it will resolved on 3 sep 2012 . Till time no body did contact with me regarding my complain . You can imagine the TAT of customer complain in Airtel .

PATHETIC SERVICE STANDARDS (AIRTEL)!

Yesterday I gave the request for converting my Postpaid to Prepaid, I was told that my number will start working in 4 hrs but that didnt happen. I kept waiting till late night when other representative told me there is a language problem and it will start working in 10 mins once you select the language.

I kept waiting! Called up again someone else told me that it will work in 24 hrs, today morning when I called up again someone else told me it will take 48 hrs.
There is no end to excuses given by customer service executives. When I asked them to connect to their manager, the phone keep ringing and no one is there to pick the phone.
Sent lots of mails to always get an Auto reply but nothing on why there is a delay.

This is causing grave inconvenience to me and my work is getting affected.
Ref No: 1056652
Ref No: 1056657

i was blocked my airtel money pin,please give me new pin.

Hi
i have called Airtel customer care center on 198 no. for complaint about balance reduction. they told me you are active other pack so your balance is deducted but I could not active any pack. i realize that for each customer care call they cut 10 Rs from my balance for 2 minute.till its going on after stop calling.
they block my number on *121# and 198 service

Sir,

Customer-id--[protected]

Address -b/904,mahavir jyoti,plot-no.-248A/249, sector-10,kharghar,navi mumbai-410210

Complaint number[protected]

i am getting a software download error for past 20 days.I have launched 1st complaint on 29th Aug,2nd complaint on 7thSep, the problem didn't get resolved then we again called up your customer care on 12th sep.There I was connected to Indragit of escalation department.He assured that the problem will get resolved latest by 5:30 pm on 13th sep.He also gave us the number and name of area manager-Tirupati global([protected]).We called Mr. Tirupati global on 13th sep at 5:30 pm.He promised us that the engineer will be visiting our premises next day(14th sep 1st half)but no one came and we called tirupati global continuously on 14th but he didn't receive a single call.

Today I receive a call from your customer center saying that in our area dth engineer has a problem with local cable operator.We even suggested him that we will pick up the engineer by our vehicle from any local location in kharghar. I think we have done our best to resolve our problem but i am surprised to see that a established DTH player in the market is not able to satisfy the customer.

Kindly take the this issue on priority basis.We will appreciate the effort.

Sir

From past two weeks i am not receiving all the channels airtel digital tv. Even after complaining with the customer care several times and even after escalating to their Area supervisor, Floor manager no one turned up to rectify the issue. in middle of last week i had received an sms saying the issue is resolved but in reality its not resolved. Not sure how to the service back from Airtel

Thanks
Nataraj