I purchased an AKAI 29" Sumo model from Prince Electronics, Kalwa, Thane, about three months back. First of all I was promised that the Engineer will come to my residence to show the functions of the TV within 3-4 days but it never happened.
Subsequently, the remote stopped functioning within a week. I went and gave it to the shop who promised to replace/repair the same in two days. Since nothing happened even after one week again I visited the shop. After another 2 days a mechanic came from the company and checked the TV and remote and confirmed that the remote is defective and promised to replace/repair it. Another 15 days gone and nothing happened. After my repeated follow ups, finally the mechanic brought the same remoe after some repairs but it functioned only for two days. I therefore again gave it to the shop and I was promised that I will get a new remote within a day or two. Now it is over a month but I am still waiting for the new remote.
Today I spoke to one Mr. Atul of AKAK Thane office who was telling me that he has hundreds of remote in the stock but that the shop keeper has not informed him previously. Therefore I spoke to the shop again but he blames the company saying that he was informed earlier that there is no stock of remote. Thus the blame game is going on between the company and the shop but I am suffering in the bargain.
I was given a number by Mr. Atul to speak to[protected] but when I dial the number I get a message saying that this number does not exist.
I hope some senior official from Akai reads this and takes suitable action
S. VISWANATHAN
S. VISWANATHAN Was this information helpful? | 
Post your Comment