Comments
Akai — Service Not provided
Service Not provided at pen area compliant booked on 23rd oct. 2012 against Complaint no. MUM/12/10/23/0002 I have purchased a Akai TV set model no CT22WFMKIII on 10/10/2006 with seven years warranty from Hira Radio corporation, Ghaziabad owner of the shop is Mr. Ashwani contact no is [protected], at the time of purchase dealer has not mentioned serial no of the TV set on warranty card and also he has not stick a sticker on the warranty card (This information provided by the service team as every warrant card has a sticker and a serial no.).
Now on 28/04/2013 I had booked a complaint on customer care complain no is GHA[protected] regarding the blurring of the picture and color and remote was also not working.
One technician Mr. Umesh Nathani contact no. is [protected] has visited at my home and repair my TV but quality of the picture was turning in more bad conditions instead of improving. Also he is not repairing the Remote and told to me as remote is not the part of TV set so he is not repairing it and I have to purchase a new remote from the market. I had told him as the condition of the TV set is not good but he is not giving the attention to my complaint and left my home moreover he is arguing me very badly because of the above mentioned sticker and serial no.
On 30/04/2013 my TV was not starting and when I had tried to started it, its, give some sparks like lights so I had off my TV set and again book a complain on customer care no. and received a massage that my complain has been reopened and service team contact me shortly but no one has come to my house to repair my TV set.
Now on 14/06/2013 I had again booked a complaint no. GHA[protected] and again Mr. Umesh Nathani has visited at my home and try to repair my TV set and started his work but as per my previous experience with this person I had told him that I didn’t want that he had repair my TV set so he left my home.
In the mean time I had asked to customer care and one Mr. Santar Pal contact no. is [protected] has visited my home and again he is refusing to repair my TV set because of the serial no and sticker.
I had try to contact to Mr. Ashwani, and he is not giving me any satisfactory answer, again I had try to contact to customer care service team they had provide me the contact no. of Mr. Shri Kant [protected] and Mr. Saifi [protected] Senior Members of service team, at 98. Lohiya Nagar, Ghaziabad, Mr. Saifi clearly denied that he had not the authorized service dealer of Akai and letter on he said that my TV set is not under the condition of repair because of that Serial no. and Sticker and if I want to repair my TV set then I have to pay money to them.
However Mr. Shri Kant has given me a promise that service team will visiting at my home on Monday, but on today the contact no of Mr. Shri Kant is switched off and Mr. Saifi has again denied repairing my TV without money.
Mr. Ashwani gives me false promises again and again that, he asked with Shri Kant Sir, and he will take care of the issue, but everything going in the hell.
Now Very humbly I asked just a question that as a customer how I am responsible for the mistake of the shopkeeper Mr. Ashwani, and why I suffer with the problem.
Now my request to you / Concerned Person please intervene in the matter and arrange a person for repairing of my TV set without cost on urgent basis as from 30/04/2103 my TV set is not working.
Else as a consumer I have left only one way to move to Consumer Forum against the fraud committed by the Heera Radio Corporation and The service Team, this is not my threatening but the last available way to me. In this condition M/s Heera Radio Corporation and Service Team will be responsible for all the Expanses regarding the Court case and other consequences.
Thanking you.
Arun Goel
Advocate
17, Vivekanand Nagar,
Ghaziabad.
Mobile No - [protected] & [protected]
Now on 28/04/2013 I had booked a complaint on customer care complain no is GHA[protected] regarding the blurring of the picture and color and remote was also not working.
One technician Mr. Umesh Nathani contact no. is [protected] has visited at my home and repair my TV but quality of the picture was turning in more bad conditions instead of improving. Also he is not repairing the Remote and told to me as remote is not the part of TV set so he is not repairing it and I have to purchase a new remote from the market. I had told him as the condition of the TV set is not good but he is not giving the attention to my complaint and left my home moreover he is arguing me very badly because of the above mentioned sticker and serial no.
On 30/04/2013 my TV was not starting and when I had tried to started it, its, give some sparks like lights so I had off my TV set and again book a complain on customer care no. and received a massage that my complain has been reopened and service team contact me shortly but no one has come to my house to repair my TV set.
Now on 14/06/2013 I had again booked a complaint no. GHA[protected] and again Mr. Umesh Nathani has visited at my home and try to repair my TV set and started his work but as per my previous experience with this person I had told him that I didn’t want that he had repair my TV set so he left my home.
In the mean time I had asked to customer care and one Mr. Santar Pal contact no. is [protected] has visited my home and again he is refusing to repair my TV set because of the serial no and sticker.
I had try to contact to Mr. Ashwani, and he is not giving me any satisfactory answer, again I had try to contact to customer care service team they had provide me the contact no. of Mr. Shri Kant [protected] and Mr. Saifi [protected] Senior Members of service team, at 98. Lohiya Nagar, Ghaziabad, Mr. Saifi clearly denied that he had not the authorized service dealer of Akai and letter on he said that my TV set is not under the condition of repair because of that Serial no. and Sticker and if I want to repair my TV set then I have to pay money to them.
However Mr. Shri Kant has given me a promise that service team will visiting at my home on Monday, but on today the contact no of Mr. Shri Kant is switched off and Mr. Saifi has again denied repairing my TV without money.
Mr. Ashwani gives me false promises again and again that, he asked with Shri Kant Sir, and he will take care of the issue, but everything going in the hell.
Now Very humbly I asked just a question that as a customer how I am responsible for the mistake of the shopkeeper Mr. Ashwani, and why I suffer with the problem.
Now my request to you / Concerned Person please intervene in the matter and arrange a person for repairing of my TV set without cost on urgent basis as from 30/04/2103 my TV set is not working.
Else as a consumer I have left only one way to move to Consumer Forum against the fraud committed by the Heera Radio Corporation and The service Team, this is not my threatening but the last available way to me. In this condition M/s Heera Radio Corporation and Service Team will be responsible for all the Expanses regarding the Court case and other consequences.
Thanking you.
Arun Goel
Advocate
17, Vivekanand Nagar,
Ghaziabad.
Mobile No - [protected] & [protected]
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Akai — NOT PROVIDING SERVICE IN WARRANTY
I HAVE PURCHASED AKAI 19" LED TV FROM HOME SHOP 18 BUT AFTER 07 MONTHS ONLY IT GOT DEFECTIVE . COMPLAINTS LODGGED AT AKAI SERVICE CENTRE ON 03/02/2012 AND EVEN MORE THAN 20 DAYS HAS PASSED SERVICE BY THE AKAI SERVICE CENTRE HAS NOT BEEN PROVIDED.ON CONTACTING THEY ARE MISGUIDING AND TORTURING ME.