Amazon Development Center India Pvt Ltd — Sent Defective Headphone, avoiding to replace it

Address:

Jaipur, Rajasthan

============= Placed the order on Amazon.in From: Amazon.in <[protected]@amazon.in> Date: Wed, Sep 18, 2013 at 5:29 PM Subject: Your Amazon.in order of "HP NB Dual Earphone With..." has shipped! To: "vikas" <[protected]@gmail.com> Shipping Confirmation Order #[protected] Hello Vikas, Thank you for shopping with us. We thought you'd like to know that anytimeretail shipped your item(s), and that this completes your order. Your order is on its way, and can no longer be changed. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.in. Why may tracking information not be available? Your package was sent to: <my address here> Jaipur, Rajasthan India This shipment does not have an associated tracking or delivery confirmation number. Please note that a signature may be required for the delivery of the package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the courier. Shipment Details HP NB Dual Earphone With Microphone (EL283PA) Sold by anytimeretail Rs. 449.00 Item Subtotal: Rs. 449.00 Shipping & Handling: Rs. 43.47 Total Before Tax: Rs. 492.47 Shipment Total: Rs. 492.47 Paid by : Rs. 492.47 Returns are easy. Visit our Returns Support Center. If you need further assistance with your order, please visit Customer Service. We hope to see you again soon! Amazon.in This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. ====================== contacted Anytimeretail. the Shipper on Amazon.in On 23 September 2013 23:57, Vikas <vikas.[protected]@gmail.com> wrote: Hello @Anytimeretail, The HP Headset (below) that you sent me is apparently defective. Its speakers (ear pieces) work but its mic (mouth piece) does not work. The other party (callee) cannot hear me. I have tested it on 3 calls on two different machines (laptop and a desktop). Other headphone (my old one) works on both machines. Can you please replace it asap? Amazon Order ID:[protected] Vikas =========== Shipper on Amazon.in's Response From: Anytime Retail Team <[protected]@anytimeretail.com> Date: Tue, Sep 24, 2013 at 10:33 AM Subject: Re: Your Amazon.in order of "HP NB Dual Earphone With..." has shipped! To: Vikas <vikas.[protected]@gmail.com> Dear Sir, Sorry for the inconvenience. Please contact HP support for warranty. [protected] in.[protected]@hp.com Kind Regards, the Anytime Retail Team =============== Contacted HP.com From: Vikas [mailto:vikas.[protected]@gmail.com] Sent: 27 September 2013 16:30 To: In Contact Subject: Fwd: Your Amazon.in order of "HP NB Dual Earphone With..." has shipped! Hello HP, Please help with the below. Vikas <Copied communication till date to HP here> ============== Reponse from HP Dear Customer, We apologize for the inconvenience, request you to call on Technical Support number [protected]. Thanks & Regards, Naval Kishor [protected] Forwarded message[protected] ======== Contacted HP on the number On the phone at their 1800 number they shared, they told us that they do not deal in complaints for Headphones. Only computers and printers.