Amway — Complain for Pathetic Service

I have never in my life experienced such a pathetic service even from government agencies.I have proceed to purchase some products on 10/4/2013
of value rs. 4,723/- . When i made payment through internet banking from my Account No. [protected], Punjab National Bank. During payment some error occurs but amount deducted from my account. This happened twice. Payment Description are
1. CC Avenue/CCA13DBZA566/[protected]/
2. CC Avenue/CCA13DBZA566/[protected]/

On 12/04/13 Rs. 4,723/- returned in my account (with description[protected] but other amount did't returned.

When i talked customer care no they said that my money will return in with in 5 working days.
when i didn't receive money i again call to call centre they create my complain no. 46413811.
After that they never give me any feedback regarding this. After few days i again called Amway call centre they assure me i will receive some feedback same day. After few day when i didn't receive any response i again called call centre (about 08 or 9th of 05/13) and i talked to mr. Mr. Syed Suhail (Floor Super Supervise) . Mr. Syed told me that me complain has been closed. I was totally shocked ... i didn't receive my money, they people never talked or update for my this issue.. and closed my complain. After some conversation (in form of argument) Mr. Suhail agree to reopen this issue and insure updating me same day for this issue. Once again i trust him but once again i didn't receive any response from them.
Once again i called customer care on 15/05/2013 ms. lumbana received my call i told her to transfer it to mr. syed suhail. She refusing by making excuse that he is went to taking lunch. She told me Mr. Suhail call me back with in half an hour. I wait for whole day but didn't receive any call.
I want to make two complain
1. Return my Money as soon as possible with compensation of re 10,000/-
2. Lodge a complaint against Mr. Syed Suhail for there misguiding me and making false commitment


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-with regards
[protected][protected]
Dr. Deepak
ADA No. 5896980
+91.[protected]