[Resolved]  Anand Rathi Securities Ltd — IPO Application not bidded, money retained illegally

Dear Sir,

I have applied in the IPO of JSW Energy through the online portal of Anand Rathi having the following details:

Client ID: JPKTM117
Client Name: Manish Kumar Mittal
DPID: [protected]
Exchange Ref No: [protected]
Application No: 96170019
Txn ID: 4764
Application Money: Rs. 99000/-

As per the basis of allotment for this IPO, I should have received 1020 shares. However, no shares have been credited in my demat a/c till date. The application money of Rs.99000/- is also still lying with Anand Rathi Securities till date. Please note the following:
(a) In this regard, I have registered a written complaint to Anand Rathi's customer care on 04/01/2010, however, I have not received any written reply to my complaint so far even after multiple telephonic communications in which their representatives committed to send e-mail replies.
(b) After multiple calls, Rupali from their customer care department has confirmed me on 08/01/2010 that I will get 900 shares which will be credited in my account by 12/01/2010 and the remaining money will be refunded. She also committed to send the same reply by e-mail. However, neither any e-mail nor any shares have been received till this point.
(c) On 13/01/2010, Rupali again called up to state that it will not be possible to deliver the shares. They can refund the application money if required. On the same day, Kiran from their IPO department has told me that the problem was from Anand Rathi's end, but they will not be able to deliver the shares even though they have previously committed to deliver the shares. I have asked him to send an e-mail to this effect to which he agreed, but the e-mail never came.
(d) I have also sent a complaint to the registrar (Karvy), their reply was that they were not able to trace the application number.

Please help me in the following:
(a) Why was my IPO application not bidded by Anand Rathi? All this while, my money has been and is still lying with them, however, Anand Rathi had not even followed the basic courtesy of informing it to me.
(b) As per the basis of allocation, I should have received 1020 shares. When and how are they going to credit the shares to my demat a/c and how will they refund the rest of the money along with interest till date.