| Address: | Bangalore, Karnataka |
I bought a brand new APC UPS (BR1000-IN - Rs.6000) on 29th May 2010, but soon the UPS backup reduced to 5 mins and it never charged. I raised a compaint with customer care on 6th July and with in 2 days the FSE checked and ordered for replacement, but the company replaced the entire unit with a old one, which again failed to backup even for a min, now when i asked them to replace the unit with a new one they refused as they say that the 1 month warranty for new unit replace is already expired.
I am already fed up with the service support and response that i am getting from APC. Even though my issues is still not resolved I get emails and SMS for feedback for "replacing the new unit with a old one which is not working". I am still trying to get hold of some escalation contacts so that i can escalate the issue to next level.
Attached file has the status which shows the UPS is 100% charged but the backup is just 1 min and more over it was on AC power.
Regards
Harish
Was this information helpful? | 
View all Apc Inverter-battery complaints
Apc Inverter-battery
Posted:[protected] by Sunil Devidas Bobade Send email
Unethical and illegal response FROM APC C1-[protected]
Customer (sunil bobade) - 10/18/2009 04:10 PM
Kasturi Reddy madam,Sanjay dubey, APC SERVICE CENTRE, bANGLORE, MUMBAI.
complaint no :C1-[protected].
i HAVE BEEN IN TOUCH WITH YOUR CALL CENTRE EVERY OTHER DAY REGARDING OVERHEATING OF BATTERY.
I haved mailed my complaint to you more than 10 times, also to one sanjay dubey as per your advice.But you people dont bother to respond.
Please advice what is PM record, because of this very reason my battery claim is again being rejected despite being in warranty. In APC warranty terms and conditions nowhere it is written battery has to be ONLY maintained by APC PERSON. Even customer can take care of HIS battery by filling water.I was adviced by dealer to maintain battery on my own as APC doesnt visit for such SILLY things.
Earlier my claim was rejected because of purchase date goo[censored]p and now because of PM record. How many excuses you will search for to run away from responsibilities.
it has been MOST disgusting response from APC Service centre.I have registered a complaint regarding overheating of battery under warranty.complaint no C[protected].The battery was purchased on 15/07/2008 for which i have submitted photocopy of invoice (invoice no 153)from dealer to your service engineer.But without checking purchase date on invoice,Apc earlier closed my complaint SAYING ITS OUT OF WARRANTY and my battery claim was rejected.I have raised a new complaint regarding this to APC,new complaint no is C1-[protected].Now you have come with the FRESH excuse that PM record is not available.This is frustating.
Even Your service engineer from Arnav Enterprises, Airoli, Navi Mumbai, 400708 who visited my place didnt bother to bypass the dangerously overheated battery from circuit.He left us at the mercy of god and said us to continue using battery till it burst.
I STATE ,I continue to use overheated battery under warranty, if anything goes terribly wrong with battery(if it bursts),APC Shall be SOLELY held responsible.
Please act swiftly or i shall be forced to refer my complaint to consumer forum.Issue is not of few bucks, but of multinationals who dont bother to practice ethics in business.I as an customer will fightback such tendencies.
SUNIL BOBADE