APC Complaints & Reviews

Hi,

I have a APC UPS BR1000G-IN! It’s battery stopped functioning last year! I contacted APC INDIA CUSTOMER SUPPORT, and asked to buy a new battery, they kept stalling with lame excuses like China problem. Then I wrote to APC USA, they were worse, they simply had an automated response that we will get back to you soon, their soon has still not come after almost one year! If it were not serious it would be funny;)...

Hi all!

I ordered an order from overseas which came to Delhi terminal on 27th Jun' 22. The order hasn't moved from there since then.
I have paid 1500 just for shipping.
It isa gift for a special one. Can you please let me know by when can I expect this as this is taking more than it should.
It has already passed the timeline of 20 Business days.

APC tracking number:
[protected]br...

No response from APC customer care for the complaint raised. Poor quality product. Inverter beeps continuously and not adjusting to power fluctuations. Whereas other brand inverters using by my neighbors/friends are working perfectly fine.
Even the trolley was duplicate and was slanting a side without bearing the Weight of battery

Waste of money and lot of inconvenience. Big mistake buying the APC home inverter....

No output supply.
serial no :- SRC3KUXI
B[protected]...

I have purchased APC UPS 600 dated 07 Apr -2012 . Model number is "EB[protected]" Customer Care Reference Number:- "06160938" Customer Care Complaint Number:- "07146589" from Best Price. I called customer care since one and half month before on that time they gives me instruction "please try one method for to get again back UP Like push reset button for a while" i tried it but still i faced...

COMPLAINT NO: C1-[protected] - ESCALATION REQUIRED
purchased on March 30 , 2012 ) for reduced battery runtimes . I am getting 6mins with Internal battery alone and getting 14mins with external battery alone ( BR24BPG-IN ) for a load of 100W . Engineer (Mr. Gowrav - [protected] ) visited on 14 May 2013 and confirmed that there is only a problem with the internal battery and not the external battery but there is an issue with both...

I had bought a backup UPS from retailer shop in Nov. 2010 made by
APC and it is not working properly from 1st. day. I have complaint to retailer.He told me the customer care Toll No. and I did submit my complaint. A service agent of company came at my home and he changed other Backup UPS. It is also not working and I could not used it for onetime. now retailer is not taking any responsebility and what can I do others I donot about...

I BOUGHT APC BACKUP UPS ES-650 TWO MONTHS AGO BUT NOW IT IS NOT WORKING.I COMPLAINED 8 TO 10 TIMES OVER PHONE.MORE THAN ONE MONTHS PASSED BUT NO RESPONSE FROM THEM.I DONT KNOW WHAT TO DO.IT COST THREE TIMES MORE THAN OTHER COMPANIES UPS.MANY FRIENDS WARNED ME NOT TO BUY APC BECAUSE OF THEIR BAD SERVICE AND BAD PRODUCT QUALITY.BUT NOW I AM REALIZING.NOW I CAME TO KNOW THAT APC SELLS RECONDITIONED UPS IN INDIA....

I bought a brand new APC UPS (BR1000-IN - Rs.6000) on 29th May 2010, but soon the UPS backup reduced to 5 mins and it never charged. I raised a compaint with customer care on 6th July and with in 2 days the FSE checked and ordered for replacement, but the company replaced the entire unit with a old one, which again failed to backup even for a min, now when i asked them to replace the unit with a new one they refused as they say that the 1...

Sir,
We have purchased APC 650 UPS
The following Sl. No. o[censored]PS need to be replaced or repaired because UPS are not backing up properly and during power connection it is going on stand by mode and switching off. please solve the problem immediately.

BB[protected], BB[protected], BB[protected], BB[protected]...

i placed a service request (# C1-[protected]) on APC (hyderabad) almost a week back. An engineer came from one of the company's local partners the next day, but had no clue what was wrong. Am following up with the company ever since by calling almost every day -but their apathetic attitude in getting the servicing done is disgusting....

I have had the worst experience for Service levels with APC in Bangalore. I urge everybody not to buy APC products, just because of the Service apathy. It takes them 3-6 weeks to attend to any complaint, that too after numerous reminders & requests.
Imagine a person who has bought a UPS which fails & then it takes 6 weeks to get it right again, if that’s what UPS stands for...Uninterrupted Power Supply, then APC should...

complaint lodged in january still not rectified complain no. CI[protected]

every time i call up i get the response next week...

This is for your kind information that I have purchased one APC 800VA Inverter from your Delhi dealer 16th April, 2006. Now a days some humming sound is coming from electrical appliances like tube light, fan etc. I complained to your Bangalore office and vide my complaint number C[protected] dated 14.4.09 your Delhi Representative called me at my mobile number [protected] to bring the inverter at Martec Systems and Services, 6th floor, Sidhartha...

On the evening of 27th Feb 2009 I purchased a UPS for my home computer from a shop named COMPUTER SHOPPE in Vadapalani, Chennai. Same day night I realised that I have been cheated! THe UPS unit was not functioning. I went throgh the trouble shooting manual and did everything written on it. I could see that the battery was APC make.
Next day I returned the UPS to the dealer. He promised me to look into the matter after consulting with...

After the warranty period, they twisted our arm. The problem was with on/off switch. It has to be pressed 3 or 4 times to start the UPS. They said the service charge is Rs.250/- + switch cost RS.50/-. We insisted the part should be changed in our house, they agreed. Technician came, checked the UPS and confirmed the need to change only the switch. He did not bring the switch. His boss, over phone requested us to send the PCB to their office....

This is S.Venkataramani from Chennai.I bought an APC invertor(godrej marketing) last feburary(2008)(at OBEL REDDY AND SONS, Tambaram, Chennai.)
SERIAL NO:BB[protected]


Ever since i bought this invertor it encountered so many problems...first i received a 100%damaged battery on the very first day...after making so many complaints i got it replaced by the company after nearly two weeks..then came the second repair...the...

This is the most bogus company, I have every dealt with. Pankaj Sharma the CGM of the country himself promised that he will look into my issue, however he has not bothered to either correct the issue nor respond

Why do you keep such managers who have no basic understanding of customer service?

With the customer services in shambles, this person has now gone to singapore.

Hope the singapore people...