[Resolved]  APC — APC BACKUP UPS- BR1000G-IN

Address:

Bangalore, Karnataka

COMPLAINT NO: C1-[protected] - ESCALATION REQUIRED
purchased on March 30 , 2012 ) for reduced battery runtimes . I am getting 6mins with Internal battery alone and getting 14mins with external battery alone ( BR24BPG-IN ) for a load of 100W . Engineer (Mr. Gowrav - [protected] ) visited on 14 May 2013 and confirmed that there is only a problem with the internal battery and not the external battery but there is an issue with both the internal and external battery . The total runtime I am getting from both the main unit and external unit is a mere 14mins for a load of 100W .

Please refer to the complaint no in the subject line for the serial numbers of both Main until
C1-[protected] -> BR1000g-IN and BR24BPG-IN.

Please see that this engineer is suitably warned for the wrong report he is providing in the job card resulting in a delay in the process of Replacement of external battery BR24BPG-IN He gave a wrong report that only internal battery is faulty in BR1000G-in but whereas the external battery BR24BPG-IN is also faulty ( its giving 14min battery backup for 100W load ).