This is for your kind information that I have purchased one APC 800VA Inverter from your Delhi dealer 16th April, 2006. Now a days some humming sound is coming from electrical appliances like tube light, fan etc. I complained to your Bangalore office and vide my complaint number C[protected] dated 14.4.09 your Delhi Representative called me at my mobile number [protected] to bring the inverter at Martec Systems and Services, 6th floor, Sidhartha Building, 96 Nehru Place, New Delhi. I took my inverter there and explained that some humming sound is coming from tube lights and fans etc. when electricity goes off to one Mr. Ashok Kumar, Mechanic. After examining by Mr Ashok Kumar, he told me to leave the inverter for three days for rectifying the fault and Rs.900/- inclusive of taxes I have to bear. I agreed and left the inverter.
After three days I enquire from Mr Ashok Kumar about the inverter and he told me to collect the same. When I reached to Martec Systems and Services, I was shocked to see that without opening the inverter Mr. Ashok Kumar told me that your inverter is OK now. I insisted him to open the inverter before me and show me what part you have replaced in the inverter. Mr. Ashok straight way refuse me that it can not be open as we are not having any screwdriver to open. And for three hours they tried to make me fool by using other tactics. After three hours one gentleman open the inverter and I found that inverter was full of dust and never opened in three days.
I regret to inform you Sir, that APC is a reputed company and people like Mr Ashok Kumar and other staff are spoiling the image of your company by using unfair practices and making money by fooling customers. I request you to take strict action against Mr Ashok Kumar for his negligency and cheating and get my inverter repaired.
Thanking you,
Yours sincerely.
(D.K. DHAWAN).
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You can covery your Inverter by executing AMC Contract with APC, so you can avoid the costly service cost.
We are APC Dealers is Chennai, Tamil Nadu.
After the Warranty period you can execute an Extended Warranty contract with APC.
Here are the two Options:
1) While your Inverter or UPS is in warranty period you can extended it by an year. The Cost for HI800Q 800va Inverter is Rs. 1400/- Inclusive of Taxes. (for a year)
2) If you equipment is out of warranty you require to take a min of two years AMC / Warranty contract with APC. 2 year cost is Rs. 1400 x 2 = 2800/-
THE AMC / Ext. Warranty is the same as APC warranty - On-Site Replacement of the Inverter/UPS. No charges for Site Visit or Spares.
Please not the batteries are not covered by AMC & Extended warranty, as they are consumables.
We are authorized dealer of executing the AMC / Extended warranty in India.
You need to send you Equipment Model No: Serial No, Purchase Date (Scanned copy of your bill), Name, Address, Land line and Mobile Phone, to saliyasys(at)gmail.com and courier us a cheque / DD. and within 3 days from payment you would receive an APC AMC Contract by e-mail.
Extended Warranty / AMC is similar to APC warranty, you can book you complaints by calling the call center and quoting you equipment model, serial no and AMC contract No.
Feel free to reach me if you need any clarifications, Muthu[protected] Hope this comment is of help for the APC Customers...
Thanks - Muthu, Saliya Systems (P) Limited, Chennai