[Resolved]  Apollo Munich Health Insurance — NON PAYMENT OF HEALTH INSURANCE CLAIM

Address:

Mumbai City, Maharashtra

Apollo Munich Health Insurance Company has rejected my health insurance claim with out giving a valid explanation.
I had a surgery for a fracture in my right wrist on December 2012 and they have refused to reimburse the claim on the grounds of a surgery I had 12 years ago which is completely unrelated and was on another body part. I have provided TWO DOCTORS' certificates confirming that both are UNRELATED and asked Apollo Munich to GIVE MEDICAL GROUNDS FOR REJECTION OF MY CLAIM. BUT THEY HAVEN'T DONE THIS.

They have also kept all my original documents which I submitted while filing the claim and are not returning them in spite of repeated reminders.

Appllo Munich have cheated me; they have been grossly irresponsible and are now unlawfully keeping my property (my documents).

They caused me and my family great stress when they refused the cashless hospitalisation facility they had promised when I took the policy. If I did not have the economic standing to pay for the surgery, my right hand would have been damaged for life.

They have cheated me and have caused great mental stress and trauma and should fulfil their legal responsibility.

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Radhika Singh