[Resolved] Apollo Pharmacy — Customer service

srinivasansg

from Chennai, Tamil Nadu

Nov 19, 2011

Address: Chennai, Tamil Nadu

Hello Sir /Madam,
Generally, I do not complain but with this is a disgusting experience with staff of Apollo Pharmacy, No.43, F/3, Ramasamy road, K.K.Nagar on November 19, 2011 at 10.00 am, Invoice no.CS0050297.
I purchased medicine for my mother and requested a discount as I hold a ATM Apollo Advantage card (Card No: [protected]), the “pharmacist” asked the card and I told her that earlier I used to provide my phone number and the old staf[censored]sed to pull my records to provide me the discount.
But, to my surprise this lady, was so rude and for no reason yelled at me that “it is not possible to do that”. Not only she stopped with that, she continued with abusive language, when I said that I did not plan to visit the store, so I did not bring the card.
When I told her that I need to complain about the manner how she spoke to me, she refused to tell her name or the number to make a complaint and challenged me that I can complain to anybody and she never cared about that as nobody can do anything.
I am shocked to see a person with this attitude in a reputed place like Apollo.
Another surprise I found in internet is that, I am not the only person being treated like this by Apollo pharmacy staff.
If a staff can challenge a customer that nothing can be done to her, it shows the level of confidence they have in their management and the commitment they have to the public. Now, it raises the question how we can trust these people and purchase a medicine that is to save our life. With their height of negligence in customer care, if they give a wrong medicine or expired product, who is going to be answerable for the consequences.
To the Apollo pharmacy management - Do any one of you can take up the challenge your staff has thrown out?
If someone in the management have the courage to take action against these type of non customer friendly attitude people then you may continue with your business or lose like other chain stores.
It is high time for the management to think over, whether to have these type of front end staff to drive their business in this competitive market. If Apollo has any customer service left over, let them train their staff.
With nearly 8 years of patronage finally I got the best service in my life!.
Already the footfall is less in this store as there are many pharmacy in our area, to cater our needs who are all well known to us and provide one to one service. As of now, I have decided not to continue business with Apollo pharmacy anymore. I do get best service with proprietorship shops in our place.
Good bye Apollo Pharmacy.
Very unsatisfied and humiliated customer,
Thanks.
G.Srinivasan.
Email id: srinivasan.[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

arun87122

from Visakhapatnam, Andhra Pradesh

Jan 2, 2016

how can i check my apollo advantage card points ?

ashish gupta wipro

from Noida, Uttar Pradesh

Nov 29, 2012

the behaviour of doctor in APOLO was too bad.Location-sec-26, noida
Name-Anil Bhatia

sagitta

from Mumbai, Maharashtra

Jan 3, 2014

I ordered a product vide order no. AP 20093 on Dec. 4, 2013, cost Rs.899/-, but till date I have not received the product despite various calls and enquiries. The parcel supposed to have come through "Professional Courier Service", but their phones do not work. Instead there is a strange e-mail:

Copy of the e-mail (forwarded) that I received in my mail box read as under :

on 19th of Dec. 2013

On Thu, Dec 19, 2013 at 11:03 AM, ANANYA ENTERPRISES <[protected]@gmail.com> wrote:

Dear Sir,
Kindly check one tracking number DEL[protected] this is not delivered yet.

Address is :-
...

Regards,
Ananaya Courier Service
Mob. - 9818332

--- XXX ---

On 20th Dec. 2013 :

On Fri, Dec 20, 2013 at 10:45 AM, ANANYA ENTERPRISES <[protected]@gmail.com> wrote:

Dear Sir/Madam,
Your reply is awaited.

Regards,
Ananaya Courier Service
Mob. - [protected]

--- XXX ---

On 23rd Dec. 2013 :

On Mon, Dec 23, 2013 at 10:59 AM, ANANYA ENTERPRISES <[protected]@gmail.com> wrote:

Still waiting. Please do the needful on urgent basis.

Regards,
Ananaya Courier Service
Mob. - [protected]

--- XXX ---

On 24th Dec. 2013

On Tue, Dec 24, 2013 at 9:33 AM, ANANYA ENTERPRISES <[protected]@gmail.com> wrote:

Sir,
I am not getting any reply from your side. Can my packet will deliver or not???

Regards,
Ananaya Courier Service
Mob. - [protected]

--- XXX ---

On 26th Dec. 2013 :

[protected] Forwarded message[protected]
From: ANANYA ENTERPRISES <[protected]@gmail.com>
Date: Thu, Dec 26, 2013 at 12:32 PM
Subject: Re: Tracking Number - DEL[protected]
To: MUKESH PROFESSIONAL <[protected]@tpcdel.com>, POONAM PROFESSIONAL <[protected]@tpcdel.com>, delzo-csc.[protected]@tpcglobe.co.in, delzo-csc.[protected]@tpcglobe.co.in, [protected]@tpcglobe.co.in, [protected]@tpcindia.com

Dear Sir,

This parcel contains medicine and its urgent. I have dispatched it on 07 Dec 2013 but still it has not delivered. I have given you mail many times but there is no reply from your side.

Regards,
Ananaya Courier Service
Mob. - [protected]

--- XXX ---

On 26th Dec. 2013 :

[protected] Forwarded message[protected]
From: ANANYA ENTERPRISES <[protected]@gmail.com>
Date: Thu, Dec 26, 2013 at 12:36 PM
Subject: Fwd: Tracking Number - DEL[protected]
To: [protected]@tpcindia.com

Dear Sir,
Why this parcel has not delivered I have shipped it on 07 Dec 2013 through Air Mode and still it has not delivered.
Address is :-
...

Regards,
Ananaya Courier Service
Mob. - [protected]

--- XXX ---

On 2nd Jan. 2014 4:55 pm :

ANANYA ENTERPRISES
To [protected]@tpcindia.[protected]@tpcindia.comMUKESH PROFESSIONAL and 10 More...
Today at 4:55 PM
Sir,
From Last 15 days I am regularly following up my one parcel tracking number DEL[protected] but nobody has given any single reply to me.
In my opinion this is not a good customer care service. How can I satisfy my client. I have no answer no updation for my client.

Kindly do the needful earliest. Otherwise please return my parcel on urgent basis.
Hope now I will get answer from your side.

Regards,
Ananaya Courier Service
Mob. - [protected]

--- XXX ---

On 2nd Jan. 2014 12: 25 pm

ANANYA ENTERPRISES
To [protected]@tpcindia.[protected]@tpcindia.comMUKESH PROFESSIONAL and 8 More...
Jan 2 at 12:25 PM
Still there is no reply from your side. What is going on. Please take the necessary action on urgent basis. Just I have talked with our customer and still he has not received his packet.

Regards,
Ananaya Courier Service
Mob. - [protected]

...

The phone no. above [protected] does not exist. I was to receive my parcel through "Professional Courier" and how this Ananaya Courier is coming in the middle is not known.

I would like to know if a hoax is being played on me. I would like to know whom should I approach to remedy my problem.

Thanx : Nick name : sagitta.

Anshu5

Mar 9, 2017

Sec 20

Anshu5's reply, Mar 9, 2017

Panchkula

[email protected]

Apr 22, 2019

in omr thoraipakkam branch and omr ecr link road branch in kk salai not giving discount even i have discount card. They are billing with their own phone number and take our discount to their account. some times they put normal sales bill even have discount card. They are cheating.