[Resolved]  APSRTC Travel Agent — Fraud On Service Charges

Address:

Hyderabad, Andhra Pradesh

Hello Sir/M'Dam,

My name is Subinay Biswas, working with HSBC (Hitech City). I am putting this complain on on the travel agencies of APSRTC, Shivam Road, where the person named Mallesh (counter agent) is taking extra money in the name of Service.

I booked a ticket yesterday 07/08/2010 from Vidyanagar travel agency. Due to some reason I have to cancel my ticket. The journey was from MGBS (Hyderabad) to Jagdalpur ticket number 13945472 for two adults which is 642 rupees.

Today I called the agent of vidyanagar to cancel the ticket he told me to go to Shivam Road Travel Agency to cancel before 12 to have 25% charging fees.

I went to Shivam Road agencies at 11.45 am 08/08/10 and I was the only person in the counter to cancel the ticket. He (Mallesh) said it will charge 25% and some other service charges. Mallesh refunded me 424 rupees.

I asked him for a bill, he said bill is not required and I am given as per the information in the system. I said fair enough, and asked for the original ticket and calculated the 25% of my actual amount of 642 rupees, which is 160.50 rupees plus 10 rupees service charge from APSRTC that total of 170.50 he should charge and refund me 471.50 rupees.

When I asked for a reason, he said me to wait i will calculate and let me know then he asked me the whole amount without telling me that he is charging 50%. Once I returned entire amount to him, he took a print of the receipt and told me that you will only get 50%.

I was very disappointed, I never excepted the person to cheat me like this when i asked why you are doing this, he said i didn't did anything it’s the system.

Bottom line is this person was putting 57.50 in his pocket without giving receipt to me and when i asked for a receipt he took his time so that the time cross 12 o'clock.

Sir/M'dam, The person is cheating with the name of APSRTC, this is not the first complain on this counter agent before this my friend name Tijeshwar also put a complaint on this person and he came to his house and Apologized.

You have to take a serious action towards this counter agent by terminating him from his job. He is playing a smart game here not giving receipt and on asking for receipt doing delay in process. I have taken Snap of the Shop and the person which I am going to put on News Paper.

I want my remaining money back at the earliest. I am supposed to get 471.50 rupees in which he gave me 316 rupees.

I will not stop myself putting an effort to take action towards this fraud and cheated person.

I spoke to Shiva Ramakrishna from APSRTC phone number [protected], then i spoke to Shrinivasa ([protected]) who take care of all traveling agents. I also spoke to Vidyanager traveling agency ([protected]), who told me that this person Mallesh is cheating me.

Please take action; otherwise it will be a bad name of APSRTC.

Thank you in advance!

With regard,
Subinay Biswas
2-2-1105/5/9/A, New Nallakunta,
Tilaknagar, Hyderabad - 500044
Mobile: [protected]
Land line:[protected]