[Resolved]  Apsrtc — With respect to cancel services

APSRTC — APSRTC unanticipated behavior on canceled service

Hi,

This is withe respect to APSRTC function of cancelled services and thee customer center behavior.

I have reserved ticket on Non AC super luxury service from Narasaraopet to Bangalore for 630/- which start at 4.30PM on January 15the,2013.

As I was sick on thee day of travel , have found a better service Indra AC , hence I have cancelled thee above booked ticket and booked on theis bus for 1130/- which starts at 5PM. The cancellation charges were 160/-.

Before to 30 min prior to journey of Indra AC I was informed saying Indra AC has been delayed by an hour.I returned home as I have already reached bus depo by theat time.

I arrived at bus stop after an hour and was told theat Indra service has been cancelled and I have to book ticket on thee otheer non AC Super luxury bus( similar to thee one I booked and cancelled) at 6PM.

The ticket costed 890/-.

I was deceived in terms of money as I bought thee same cancelled service ticket by paying 260 more along withe paying 160 rs cancellation charges as I opted a better service as I was ill.

I was delayed withe journey by an hour , late to office.

I was not carrying enough money to book super luxury as I was told Indra AC ticket refund will be done by online only as I have booked tickets online. It dropped me trouble I have some how managed .

It is waste of my time to followup with them. It should be automaticlaly credited, didn't happen.


Below is the customer care reply for Indra cancellation.

From: [protected]@abhibus.com [mailto:[protected]@abhibus.com]
Sent: Wednesday, January 16, 2013 5:26 PM
To: Swathi Nandanavanam
Subject: Money Refund for Ticket Number[protected]Ticket ID :72982)

Dear Sir/Madam,

Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket Id :72982
Subject :Money Refund for Ticket Number[protected]
Department : Support
Status : Open
Reported On : 1/16/2013 5:25:43 PM

Thanks & Regards,
Support Team
Abhibus Services(INDIA) Pvt. Ltd.,
1st Floor, Door No.8-2-248/1/7/16 & 17,Lakshmi Towers,
Panjagutta, Nagarjuna Hills, Hyderabad 500 082,,
www.abhibus.com



Later, so far till thee date , thee money amount for Indra AC cancelled service is not refund.

I followed up withe customer center [protected] and APSRTC Narasaraopet at [protected] for more thean 5 times.

They always say it takes 2 days to return and theey are not ready to take up thee issue on a good pace.

It is not a simple amount 1130/-.
I demand theem to return my money along withe interest also for all thee above extra 260 I paid unnecessary.