[Resolved]  Aquafit Water Purifier — Poor Quality of machine and service

Poor Quality of machine and service

I had Purchased Aquafit RO+ UV water purifier from Aquafit and found that the quality of the water purifier and its internal parts are of very poor quality and breaks down every alternate day. Its been 45days and 20 times I had to call for service. Its been very difficult to attend the call by their customer care and executives. Their Service is very poor and would recommend everyone not to buy the products from Aquafit.

Regards,
Sridhar,
Gachibowli

I fully agree, I just asked for demonstration, they convinced and fitted same model with RO UV options. Since the first day this poor quality product is leaking and no response to our calls, if the call is taken promises are total false. Not easy to call customer care and others. I ignored the reviews finally bought it but it is not worth at all. Now I think It should be returned back.

Varsha /Rupali
LakshmiNagar

I fully agree with the hardship one has to face once he purchase this company's water purifier. The most surprising thing is that nobody care for our complaints once the purifier is purchased. What I observe from their attitude is that they are mainly concerned with sales and not services., They trap the customers with sweet words and unaware of this company, the customers fall prey to their products.
I purchased a water purifier os this company hardly 6 months back and now it started leaking from the body and inspite of my repeated requests and warnings, nobody from their side come to attend the complaint. I do not know what is the contact number of their higher official to whomj I can straight away approach and explaint to him their poor services and irresponsible attitude of their people siytting in office at Hyderabad.

M. Deepak Kumar
Laxmi Residency, Flat No.201
Padmanagar Phase II
Chintal
Hyderabad 500054
Mib [protected]

I bought the RO system from Aquafit and the same was not installed properly due to which the tank fell down and broke. Though the technician visited my place with a new tank to replace, that didn't fit to the existing system and the technician left saying that this is an old model and said he will talk to his manager and get back to me. I spoke to his manager Ravikumar (guess he is the owner of Aquafit) and this guy asked me to send the broken tank so that he will try replacing the tank in couple of days. The technician took the broken tank with him and I am waiting for his response from nearly 40 days with no success.

The customer service is worst, I called them atleast 20-25 times and there is no proper response. When ever I ask the helpdesk rep to fwd the call to Mr. Ravikumar, they have a standard answers like "sir is busy on another call, can you pls call back after 10 mins", "sir is not available", "sir is in a meeting", "sir is busy and he will call you back", "sir went out for lunch, can you pls call back after 30 mins" etc...

And they never called me back till date and my frustration went to the peak when I called them today they put my call on hold and then disconnected after few minutes. And when I called them back 4 times, they didn't pick the phone. However when I called them from a different number they picked the phone and were ready with the same standard answer "sir is busy, can you pls call after 10 mins" and when I called after 10 mins, the answer was "sir is in a meeting, he will call you in 5 mins".

I am so frustrated with their service after investing about Rs. 11, 000.

Pls do not buy products from Aquafit, it would be better to invest more and buy the product from a branded manufacturer than to compromise and buy products from the local manufacturers so that we can expect a better service and if some one is not responding properly we at least have a choice to escalate to their higher level management.

Regards,
Sri

I fully agree with worst service, there is no response from theire service center, even i sent a mail also but no response.i called to Mr. K. Ravi Kumar (Proprietor) -[protected] but he also not care about customers.i think they are mainly concerned with sales and not services.entire service center only two technician.how can they provide good service to customer, very poor service, please do not buy this type of worst products, do not belive local products.



Thanks,

Surya

I had a problem with the RO unit again and this time Mr. Ravi responded positively and rectified the same. He Assured methat the service has improved now and will not be having any problems in future as well. I hope the same would continue and they proide the service on time.

Regards,

Sridhar,
Gachibowli

bloody service!!
its been a month we are facing problems wid dis machine and inspite of calling many times des guys wont give any service..

i suggest DO NOT BUY this aqua fit company items.!

remember NO AQUAFIT


Sumit
Patancheru.

I purchased Aqua fit RO+UV on 15/2/2014 from the starting day we are facing a lot of problems. There is a continuous water leakage. We have reported this problem thousand times but there is no response whatsoever. We had even visited the RTC x road office and spoke to Mr. Ravi Kumar ([protected]) and related the problem. He had assured to fix the problem by today but there is no response from him since morning. If there is no response within 2 days, we will have no other option than to approach the Consumer Dispute Forum.

Please beware of this kind of products. They are heavy on pockets with customer satisfaction at all.

Syed Raziuddin Khadri.
Tolichowki
Hyderabad

I purchased Aqua fit RO+UV on 15/2/2014 from the starting day we are
facing a lot of problems. There is a continuous water leakage. We have
reported this problem thousand times but there is no response
whatsoever. We had even visited the RTC x road office and spoke to Mr. Ravi Kumar
([protected]) and related the problem. He had assured to fix the problem
by today but there is no response from him since morning. If there is
no response within 2 days, we will have no other option than to approach
the Consumer Dispute Forum.Please beware of this kind of products. They are heavy on pockets with customer satisfaction at all.

Syed Raziuddin Khadri.
Tolichowki
Hyderabad

A very bad service, though AMC has been taken, they never came on time and need to remind several times.Surprisingly after the service the RO stopped working. this is the 13th day and had made around 100 calls to office, but no response. They go on postponing. This is the acid test for patience. Will be approaching Consumer Forum, if proper action is not taken.


Never Purchase such a Product (Aquafit) where they do not have enough manpower to service.

Ram

A very very bad service, i purchased the Aqua fit RO+UV on 22/08/2013 from that onwards we are facing problem, i made several call but no response.they are go on postponing. i am going to Consumer Court, if proper action is not taken.

Never Purchase such a Product (Aquafit) where they do not have enough manpower to service.

rambabu.k
Vanasthalipuram.

If you take AMC then, attention is not prompt. But surprisingly, the power cord is costing Rs 1700, while we know it costs just Rs 500-700 depending on the specs.If they want to remain in this competitive market, . They must give reliable service at very low cost without looting and bluffing. Else all customers will not entertain this Hyderabad based growing company.
Varsha/ Rupali
KarmanGhat - Vinay Nagar.

I agree, this is fraud company - Aquafit. and quality of the machine is very very poor... these bluddy marketing fellows doing the fraud in the international exhibition by saying incorrect, wrong and false information ..this is just for their sales... hubmle request to customers- Please dont buy this falthu Aquafit purifier from Hyd.

The customer care service is very very poor(customer care # [protected] - Hyderabad). They will say we solve by one or two days. It has been more than 10 days and till it is not solved.

What is price of aqua fit water.bro dl model

It is totally a waste company and the customer service is not responding at all I am calling customer service since 1 month they are not responding and I paid servicing charges for 1year but they are not at all responding I suggest no one to buy products from these people

Now they have changed their service policies and service team aqua fit water purifier.
I found that it is now providing the best service and support.
They are also giving 3 years of free service for any Model of AQUAFIT WATER PURIFIER .

I had bad experience with customer service. They don't have enough technicians. Technicians can visit home for service only from 10.30 am to 5 am according to their call center. Its difficult for Working couple. Technicians/call center cannot arrange technicians on request also over weekends. No service on Sundays. Call center not accessible before 11am. Can't understand if this is a company with some standards. Such unprofessional behaviour especially in the times when there is lot of competition in market.