[Resolved] Aramex Courier Service, Bangalore — Courier not delivered on time as promised. Irresponsible Customer service and ignorant answers | |||
I made an online purchase on 14th Aug 2012 in www.homeshop18.com for the money Rs.2448 - order number[protected]. I was expecting a couple of shipments(AWB#[protected],AWB#[protected]) on Friday,17Aug2012 as I had to travel to my native Salem, TN on the same day. I had the tickets booked even. I would be out of Bangalore for the entire week from 18Aug2012 - 25Aug2012. So I wanted the parcels on or before Friday, 17Aug2012 Though the parcels have reached bangalore on 17Aug2012 early morning, they haven't delivered those. When I contacted the customer service they said they arrange a delivery on Saturday,18Aug2012. For which, I have changed my plan, cancelled my travel tickets and stayed back in bangalore believing that they will deliver on Saturday. Then I realized that even on Saturday,18Aug2012 I will not be getting it, Which means they were holding the parcels for two complete days and were giving all wrong information that they will deliver. I asked for the Bangalore branch phone number to see the exact status. They refused to provide. Further worse, When I called to the customer care on Saturday, they were asking me to go to the branch office and pick those up. What is the service that they are offering? ** Customer care is worse and irresponsible people who gives all false information. ** Service is poor and they talk about their process to the customers. When they don't get customer satisfaction, what is that process for? ** This complaint would be on both (1)Aramex Courier (2) www.homeshop18.com as they have the tie up with worse courier. Consequences I cancelled my travel plans and wasted my time waiting for the parcels which never came. I was given all false data whenever I called the customer care. I called 4times till now. It was a online purchase from www.homeshop18.com and i paid Rs.2448 for that. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
"We will update you with the outcome as soon as possible."
This seems to be the standard response from Aramex. Has anyone ever received a package from them this far? All I've seen about them are complaints of non-delivery and forged tracking information, with undelivered goods being displayed as delivered.
Would it be possible to initiate proceedings against the company for damages incurred as a result of their incessant delays? I have read countless reports of travel plans changed and cancellation charges incurred as a result of their poor service, and I have been forced to reschedule a business meeting as well and have still not received my parcel despite their assurances.
Shaun
Editor
Everyday Health
This seems to be the standard response from Aramex. Has anyone ever received a package from them this far? All I've seen about them are complaints of non-delivery and forged tracking information, with undelivered goods being displayed as delivered.
Would it be possible to initiate proceedings against the company for damages incurred as a result of their incessant delays? I have read countless reports of travel plans changed and cancellation charges incurred as a result of their poor service, and I have been forced to reschedule a business meeting as well and have still not received my parcel despite their assurances.
Shaun
Editor
Everyday Health
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+91 44 3300 3300
Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India - 600032
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We take this opportunity to thank you for choosing Aramex as your logistics and transportation partner and for bringing this incident to our attention. We acknowledge the receipt of your complaint. It will be immediately addressed and an investigation will be launched accordingly.
We will update you with the outcome as soon as possible.
Best Regards,
Sonu Lamba
Aramex Customer Care